Round-Robin Distribution Of Calls To Agents - Siemens HiPath 1100 Programming Manual

Programming an extension
Step by step
dfk
dfl
q
60
w
r
Press this key.
Initial status for programming mode.
Deleting an overflow call destination
w
Enter the programming code.
w
p
Enter the UCD subscriber group number (790 to 799).
w
q
Deletes the overflow call destination.
w
p
Enter the next UCD subscriber group number.
or
w
r
Press this key.
Initial status for programming mode.

Round-robin Distribution of Calls to agents

This setting allows you to configure a round-robin type
distribution of calls so each call rings automatically at
the station of the next available agent. If no agents are
logged in, calls are forwarded to an overflow call desti-
nation.
Required: Programming mode must be activated (*95
31994).
w
Enter the programming code.
w
p
Enter the UCD subscriber group number (790 to 799).
w
r
Activate/Disable round-robin distribution of calls to
or
agents:
q
= Activated (default)
r
= Deactivated
w
p
Enter the next UCD subscriber group number.
or
w
r
Press this key.
Initial status for programming mode.