Time For Agent's Notes; Ring Signal Timeout For Agents - Siemens HiPath 1100 Programming Manual

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Time for agent's Notes

Upon ending a UCD call an agent may need to make
some notes.
This features allows you to set a period of time for the
agent to leave the group and make notes about the call
undisturbed.
The default setting is for the agent to become available
immediately at the end of a call.
Required: Programming mode must be activated (*95
31994).
w
Enter the programming code.
w
p
Enter the UCD subscriber group number (790 to 799).
w
Specify the time for the agent to take notes (00 to 99 in
5-second cycles) where 00 = 0 seconds (default)... 06 =
30 seconds, etc.
w
p
Enter the next UCD subscriber group number.
or
w
r
Press this key.
Initial status for programming mode.

Ring Signal Timeout for agents

This setting specifies how long an incoming call will
keep on ringing at each agent's station before overflow
occurs.
The default setting is 30 seconds.
Required: Programming mode must be activated (*95
31994).
w
Enter the programming code.
w
p
Enter the UCD subscriber group number (790 to 799).
w
Enter the timeout for a call to ring at an agent's station
(01 to 99 in cycles of 5 seconds) where 01 = 5 sec-
onds... 06 = 30 seconds (default), etc.
w
p
Enter the next UCD subscriber group number.
or
w
r
Press this key.
Initial status for programming mode.
Programming an extension
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