Round-Robin Distribution Of Calls To Agents - Siemens HiPath 1100 Programming Manual

Programming an Extension
Step by Step
60
Enter the next UCD Subscriber Group number.
or
# Press this key.
Initial state for Programming Mode.
Deleting an overflow call destination
Enter the code for programming.
0 2 7
Enter the UCD Subscriber Group number (790 to 799).
Deletes the overflow call destination.
*
Enter the next UCD Subscriber Group number.
or
Press this key.
#
Initial state for Programming Mode.

Round-robin Distribution of Calls to Agents

This setting allows you to configure a round-robin type
distribution of calls so each call rings automatically at
the station of the next available agent. If no agents are
logged in, calls are forwarded to an overflow call desti-
nation.
Required: Programming Mode must be active (*95
31994).
Enter the code for programming.
0 2 8
Enter the UCD Subscriber Group number (790 to 799).
or
Activate/Deactivate round-robin distribution of calls to
* #
agents:
* = To activate (default)
= To deactivate
#
Enter the next UCD Subscriber Group number.
or
# Press this key.
Initial state for Programming Mode.