Timer To Deactivate The Relay; External Ring For Activating The Relay; Interaction Center Smart - Siemens HiPath 1100 Programming Manual

Interaction Center Smart

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Timer to deactivate the relay

Required: Programming mode must be activated (*95
31994).
w
Enter the programming code.
w
Enter the length of time (000 to 255) that the relay must
remain closed. One unit equals 0.5 seconds.
The default is "002" = 1 second.
w
r
Press this key.
Initial status for programming mode.
If the closing time is set to "000," the relay will re-
main activated until it is manually deactivated.

External Ring for Activating the Relay

This setting lets you use the relay to set a second signal
(e.g., a ring) for a specified analog extension.
Required: Programming mode must be activated (*95
31994).
w
Enter the programming code.
w
p
Enter the extension number (e.g. 11/101).
w
Initial status for programming mode.
Interaction Center Smart
Interaction Center Smart is a Call Center solution that al-
lows supervisors to monitor and track one or more UCD
groups of up to 10 agents each, providing real-time data
that includes agent status, support statistics (by group
or by agent) and other types of information to help man-
age a Call Center.
With the Smart solution you can determine the number
of calls received, number of calls lost, times of day
when the highest number of calls are received and oth-
er pertinent information.
The system helps assess and improve your company's
support service while providing essential information in
an online environment or by generating reports.
The Interaction Center Smart solution provides two
tools: