Setting Authorizations - Lucent Technologies CentreVu Release 3 Version 8 High Availability Connectivity, Upgrade and Administration User Manual

Upgrading CMS to the High Availability Option
Setting Up CMS on an HA Server
Setting
Authorizations
Overview
• Connected the NTS and the CMS computer to the network hub unit.
See CentreVu
Connectivity Diagram (585-215-865), CentreVu
Enterprise™ 3500 Computer Hardware Connectivity Diagram
(585-215-877), or CentreVu
Connectivity Diagram (585-215-872).
3
Before setting up CMS, TSC personnel need to set authorizations for
3
CMS features purchased by the customer. Authorizations apply to all
administered ACDs.
You can use the auth_set option in the CMS Services menu (cmssvc)
to do the following:
• Set the purchased version of CMS
• Authorize the following packages and features, if authorized by the
customer:
— Forecasting
— Vectoring
— Graphics
— External Call History
— Expert Agent Selection (EAS)
— External Application
— Vector Directory Numbers (VDNs)
— CentreVu Supervisor
— CentreVu Report Designer.
• Change the number of agents, ACDs, or Supervisor logins.
CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
® ®
CMS R3V6 Sun Enterprise™ 3000 Computer
®
CMS Sun
® ®
CMS Sun
®
Ultra™ 5 Computer
3-15