Centrevu Cms Helplines; Customer Support For U.s. And Canada; Customer And Technician Support Outside Of U.s. And Canada; Technician Support For U.s. And Canada - Lucent Technologies CentreVu Release 3 Version 8 High Availability Connectivity, Upgrade and Administration User Manual

Introduction

CentreVu CMS Helplines

CentreVu CMS Helplines
Customer
Support for U.S.
and Canada
Customer and
Technician
Support Outside
of U.S. and
Canada
Technician
Support for U.S.
and Canada
If an installation problem arises that requires assistance, customers or
Lucent Technologies technicians can call the numbers shown below.
Customers should inform Support personnel that their CMS system
is configured for the High Availability service option.
http://support.lucent.com or 1-800-242-2121
Customers can access the CMS internet support web site and access the
Online Expert to get answers to common problems, obtain copies of CMS
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document and create service requests.
By calling the 1-800 number, the customer reports the problem and
generates a trouble ticket so that the problem can be worked by the
services organization. The customer is prompted to identify the type of
problem (ACD, hardware, or CentreVu CMS) and is connected to the
appropriate service organization.
For customer and technician support outside of the U.S. and Canada,
contact your Lucent Technologies representative or distributor for more
information.
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1-800-248-1234
Lucent Technologies technicians can receive help during installations by
using this number.
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CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
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