3: User Scenarios; Agent Trace - Modification; Base Load Upgrades With High Availability - Lucent Technologies CentreVu Release 3 Version 8 High Availability User Manual

Call management system release 3 version 8 high availability
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User Scenarios
Chapter 3: User Scenarios
Agent Trace -
Modification
Base Load
Upgrades with
High Availability
The following user scenarios refer to the CMS servers as "Primary" and
"Secondary". You should perform your day-to-day administrative
functions on the Primary CMS server and use the Secondary CMS server
only when the Primary is down. These user scenarios describe how to
perform normal CMS tasks in your High Availability configuration so that
the CMS servers are kept synchronized.
For maximum reliability, it is recommended that you initiate all Agent
Traces on both the Primary and Secondary CMS servers. This will
3
ensure that there is a backup for the Agent Trace information in case one
of the servers goes down.
1. Access the Agent Administration: Activate Agent Trace window on
the Primary CMS server.
2. Modify the trace on the Primary CMS server.
3. Access the Agent Administration: Activate Agent Trace window on
the Secondary CMS server.
4. Modify the trace on the Secondary CMS server.
When a CMS base load upgrade is performed on High Availability (HA)
systems, the upgrade procedure can be performed in a manner that
avoids system downtime and synchronizes data between the two HA
servers.
3
For a description of the procedure used to perform a base load upgrade
on CMS HA systems, see
Availability
Systems".
CentreVu CMS R3V8 High Availability User Guide
"CMS Base Load Upgrade Procedure for High
3-1

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