Row_Time; Rservlevelp - Lucent Technologies CentreVu Release 3 Version 8 Database Items and Calculations User Manual

Database Items and Calculations
Database Items

ROW_TIME

Database tables

RSERVLEVELP

Database tables
CentreVu® CMS R3V8 Database Items and Calculations
2
The ROW_TIME item appears in the following database tables:
2
Call record tables
The starting time for this segment.
Agent exception table
Time at which the exception occurred.
This is a cumulative item.
Split/skill exception table
Time at which the exception occurred.
This is a cumulative item.
Trunk group exception table
Time at which the exception occurred.
This is a cumulative item.
VDN exception table
Time at which the exception occurred.
This is a cumulative item.
Vector exception table
Time at which the exception occurred.
This is a cumulative item.
Malicious call trace exception table
Time at which the malicious call was reported.
This is a cumulative item.
Data collection exception table
Time at which data collection was interrupted.
This is a cumulative item.
2
The RSERVLEVELP item appears in the following database tables:
2
Current day report tables
Resulting percentage of calls to be handled within SERVLEVELT
seconds.
2-160