External Call History - Turning On And Off - Lucent Technologies CentreVu Release 3 Version 8 High Availability User Manual

User Scenarios
External Call
History - Turning
on and off
R3V8 CMS High Availability helps reduce the potential loss of ECH data
sent to the External Call History server because if the Primary CMS
server becomes inactive (e.g., CMS is down), you can start ECH on the
Secondary CMS and continue to collect data.
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If you do not use any customized CMS reporting solutions developed by
Lucent PSO, ECH data should be active on only one CMS server at a
time. If that CMS server fails, then ECH can be turned off on the failed
CMS server and activated on the other CMS server. Adding the
capability to turn ECH on and off minimizes the amount of ECH data lost
in the event of a CMS server failure.
If you do use customized CMS reporting solutions developed by Lucent
PSO, ECH data should be active on both CMS servers. Consult with your
PSO representative for details.
If your ECH installation is not usually running concurrently on both CMS
servers, you may decide to switch External Call History data collection
from the Primary server to the Secondary server when:
the Primary CMS server becomes inactive, goes down or CMS is
turned off
a link is down on the Primary CMS server, but the link to the
Secondary CMS server is still up. If the link is down on the
Secondary as well, call the TSC for help to get the link back up (be
sure to tell the TSC you have the High Availability feature.)
If the link is not down on the Secondary CMS server, turn ECH "on"
on the Secondary CMS server and indicate "Yes" when the system
asks you whether you want to "Send the buffered data." Then, turn
ECH off on the Primary CMS server. See the CentreVu CMS R3V8
External Call History Interface document.
NOTE:
If some ACDs are still collecting data on the Primary CMS server,
turn ECH off on the Primary so that you do not collect duplicate data
now that the Secondary is collecting ECH data.
Some of the buffered data may be duplicate data.
When the Primary CMS server comes back up, you must turn
External Call History off on the Secondary CMS server and back
"on" on the Primary CMS server.
Contact your Lucent Technical Support representative to install and
authorize ECH. In the U. S., call the National Customer Care Center Call
Center Helpline at 1-800-242-2121. For help outside the U.S., contact
your local Lucent distributor or representative.
CentreVu CMS R3V8 High Availability User Guide
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