Introduction; Overview - Lucent Technologies CentreVu Release 3 Version 8 External Call History Interface User Manual

Introduction

Introduction

Overview

Space Allocation
Call Record File Size
Data File Format
CentreVu® CMS R3V8 External Call History Interface
The External Call History Interface (ECHI) is an optional CentreVu
0
Management System (CMS) feature which allows you to transfer the
CentreVu CMS Release 3 Version 8 (R3V8) call record files (call history
data files) to another computer for processing.
This feature is especially useful for call centers with a high volume of
calls. It allows a much higher volume of call record data to be processed
and stored than can be processed and stored on the CMS computer.
NOTE:
If you are upgrading to CentreVu CMS R3V8, any applications
associated with the ECHI may have to be rewritten because additional
call record database items were added with R3V8 CMS. You need to
make sure that the version field (which identifies the CMS version) is
correct.
You will need to allocate space on CentreVu CMS for call records to be
0
buffered (in System Setup: Data Storage Allocation, up to 99,999
segments in a buffer).
As calls are processed, call records are recorded in a file (one record per
0
call segment) until the file size reaches 20 MB or the end of an interval is
reached, whichever comes first. When this happens, the file of call record
segments is transferred to another computer via uucp or the designated
software (at speeds of up to 38,400 bps if the computers are close) or
designated software.
A new file (and its first record) is then created as the first segment of the
next call is processed.
This document describes the format of the external call history data files
0
and what you must do to transfer these files to your computer.
NOTE:
You are responsible for the storage of and subsequent formatting,
printing, and so forth, of the data transferred to your computer.
1
0
®
Call