Provide Information - Lucent Technologies CentreVu Release 3 Version 8 High Availability User Manual

Preface
Overview

Provide information

When you call the Helpline, be sure to identify yourself as a CentreVu®
0
CMS High Availability customer and be prepared to give the following
information:
Your full name, your organization, and a phone number where a
Lucent Technologies representative can contact you about the
problem
The installation location (IL) number
The IL number is a 10-digit number from a Lucent Technologies
database that helps identify the details of your CentreVu® CMS
High Availability installation and environment .
Your ACD and CMS release information
Whether the problem is with the Primary CMS server or the
Secondary CMS server
CPU type and speed
Microsoft Windows operating system version (if using CentreVu
Supervisor)
A description of the problem
The type of service contract your organization has with Lucent
Technologies, if any.
Whether you have a Professional Services contract related to the
High Availability option.
If your system is not covered by warranty or a service contract, you
will be invoiced for the Helpline troubleshooting. A service contract
may provide coverage for business hours only or for 24-hours a day,
7 days a week. Alternatively, the contract may provide you with a
technician dedicated to your installation. If you are uncertain about
the details or expiration date of your service contract, contact you
Lucent Technologies representative.
CentreVu CMS R3V8 High Availability User Guide
P-3