Acwoutadj- Calls; Acwoutcalls - Lucent Technologies CentreVu Release 3 Version 8 Database Items and Calculations User Manual

Database Items and Calculations
Database Items
ACWOUTADJ-
CALLS
Database tables

ACWOUTCALLS

Database tables
CentreVu® CMS R3V8 Database Items and Calculations
2
The ACWOUTADJCALLS item appears in the following database tables:
2
Split/skill tables
Number of ACWOUTCALLS that were placed by an adjunct on behalf of
an agent (keyboard-dialed). If such calls are placed to off-switch
destinations, then they are also counted as ACWOUTOFFCALLS.
Available for outbound calls on Generic 3 switches with the ASAI feature.
This is a cumulative item.
Agent tables
The number of ACWOUTCALLS that were placed by an adjunct on
behalf of an agent (keyboard-dialed). If such calls are placed to off-switch
destinations, then they are also counted as ACWOUTOFFCALLS.
Available on the Generic 3 switch with the ASAI feature.
This is a cumulative item.
2
The ACWOUTCALLS item appears in the following database tables:
2
Split/skill tables
Number of outbound extension calls made by agents or on behalf of
agents while in ACW. This includes ACW for split/skill ACD calls and
ACW not associated with a call. ACWOUTCALLS includes
ACWOUTADJCALLS and ACWOUTOFFCALLS
This is a cumulative item.
Agent tables
The number of outbound extension calls made by the agent or on behalf
of the agent while in ACW. This includes ACW for split/skill ACD calls and
ACW not associated with a call. ACWOUTCALLS includes
ACWOUTADJCALLS, ACWOUTOFFCALLS, and DA_ACWOCALLS.
This is a cumulative item.
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