Servicelevel; Servlevelp; Servlevelt - Lucent Technologies CentreVu Release 3 Version 8 Database Items and Calculations User Manual

Database Items and Calculations
Database Items

SERVICELEVEL

Database tables

SERVLEVELP

Database tables

SERVLEVELT

Database tables
CentreVu® CMS R3V8 Database Items and Calculations
2
The SERVICELEVEL item appears in the following database tables:
2
Split/skill tables
Number of seconds within which calls must be answered/connected in
order to be considered acceptable (as defined on the Call Center
Administration: Split/Skill Call Profile window).
This is an administrative item.
VDN tables
Number of seconds within which calls must be answered/connected to be
considered acceptable (as defined on the Call Center Administration:
VDN Call Profile Setup window).
This is an administrative item.
2
The SERVLEVELP item appears in the following database tables:
2
Current day report tables
Objective percentage of calls to be handled within SERVLEVELT
seconds.
2
The SERVLEVELT item appears in the following database tables:
2
Current day report tables
Number of seconds within which SERVLEVELP percent of calls are to be
answered (service level time).
2-162