Pitney Bowes Connect+ 1000 Operator's Manual page 214

Chapter 10
Possible Cause
Larger envelopes are being fed
with the shorter edge first (portrait
orientation).
Envelopes are skewing, and
l
stopping in the feeder area.
OR
Envelopes are shearing, and
l
stopping in the WEIGH-ON-
THE-WAY® (W-O-W®) trans-
port area.
Description: Envelopes are not feeding.
210
Solution
1. Clear the envelope stoppage.
2. Set the default feeder speed to
Reduced.
If shearing and stoppages
l
continue to occur, seal the
envelopes prior to running
mail and continue to run in
slow speed mode.
If sealing the envelope prior
l
to the mail run does not
resolve the issue, print
tapes.
In addition, ensure that the side
guide is properly adjusted and
maintained throughout the
entire mail run.
SV62250 Rev. G