Pitney Bowes Connect+ 500W-3000 User Manual
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Pitney Bowes Connect+ 500W-3000 User Manual

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Shipping & Mailing
Postage Meters
Connect+® Series
Mailing & Shipping Systems
Connect+ Series 500W-3000
User Guide
US English Edition
SV62250 Rev. V
April 27 2022

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Summary of Contents for Pitney Bowes Connect+ 500W-3000

  • Page 1 Shipping & Mailing Postage Meters Connect+® Series Mailing & Shipping Systems Connect+ Series 500W-3000 User Guide US English Edition SV62250 Rev. V April 27 2022...
  • Page 2 Connect+® Series, Connect+® 1000, Connect+® 2000, Connect+® 3000, E-Z Seal, IntelliLink, WEIGH-ON-THE-WAY, W-O-W, PB Postage™, Postage by Phone®, INVIEW, Ascent, SendSuite Express, Purchase Power, and Pitney Bowes Supply Line are trademarks or registered trademarks of Pitney Bowes Inc. All other trademarks are trademarks or registered trademarks of the respective owners.
  • Page 3 Important: Alerts you to conditions or practices that could adversely affect equipment operation if instructions are not followed exactly. Note: Provides a comment or explanation of the associated topic.

  • Page 4: Table Of Contents

    Running mail using a barcode scanner Job options How to use the combined ZIP Code and Job types Customer Reference Number barcode label 64 Saving changes to a job Running mail with the Residual Rate Closing all jobs Surcharge Pitney Bowes Operator Guide April 2022...
  • Page 5 Tracking a shipment The Packages screen Adding an address to the Address Book Find a package Changing the sender's address Package Notifications Creating a label from an address Managing Contacts Editing or deleting an address Pitney Bowes Operator Guide April 2022...
  • Page 6 Aligning the print heads Your postage meter Turning off spot black (#2) printing Refilling your meter Reactivating spot black (#2) printing Checking your balance at Pitney Bowes Contacting Pitney Bowes Postage remaining Setting the low funds warning and the default refill amount...

  • Page 7: Safety

    1 - Safety In this section Safety information...

  • Page 8: Safety Information

    To obtain Pitney Bowes supplies, please contact our Supply Line™ to place orders. Material Safety Data Sheets can be obtained on the web or from our Supply Line™.
  • Page 9 To prevent overheating, do not cover the vent openings. Operation of this equipment without periodic maintenance will inhibit optimum operating performance and could cause the equipment to malfunction. Contact your Pitney Bowes Customer Service Representative for required service schedule. Read all instructions before attempting to operate the equipment.
  • Page 10 Caution: In case of an ink spill, leaking ink or excessive ink accumulation, immediately disconnect the power cord from the wall plug and contact Pitney Bowes. In the USA please call 1-800 522-0020. I In the USA, Customer Service Representatives are available Monday through Friday, 8:00 AM - 8:00 PM EST.
  • Page 11 This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Responsible Party within the USA Pitney Bowes 1Elmcroft Road Stamford, CT 06926-0700 (800) 522-0700 Servicing This product is serviceable.
  • Page 12 This page intentionally left blank.
  • Page 13 2 - Getting started In this section What does this machine do? USPS requirements Postal Security Device Logging in and out of the system The Home screen Parts of the mailing and shipping system Manual adjustments Shutting down your system System specifications...

  • Page 14: Getting Started

    The postage amount will be based on the class specified for the job you are running. For more information refer to Run a Job with an Attached Scale. Pitney Bowes Operator Guide April 2022...

  • Page 15: Usps Requirements

    Postage Meter Payment System computer automatically performs a postal inspection. If the meter has not detected a refill transaction at certain intervals, the message “Inspection Required” appears on the Run Mail screen and then prompts you to connect to Pitney Bowes and perform an inspection.

  • Page 16: The Home Screen

    Validation and Move Update processing. Buy Supplies- Provides direct access to the Pitney Bowes Supply Line where you can purchase envelopes and paper, ink and toner, office products, and supplies for your Connect+ Series system.

  • Page 17: Parts Of The Mailing And Shipping System

    View map and detailed information for each carrier as information is available. Tools and Apps - Learn about all the different machines on offer from Pitney Bowes, access support, the Pitney Bowes shop and sign in to your account.
  • Page 18 11. The moistener pad assembly moistens the flaps on the envelope. The moistener pad assembly is located beneath the moistener deck on Connect+® 3000 devices. To access it, lift the top release lever and then use the blue notch to pull on and open the moistener deck. Pitney Bowes Operator Guide April 2022...
  • Page 19 Note that the side guide is optional feature on Connect+ 3000 devices. 14. The power button turns the device on and off. This is located on the lower left side of the feed deck. Pitney Bowes Operator Guide April 2022...
  • Page 20 Two USB ports and the LAN port are located on the back, lower left side of the system. The USB ports provide communications with external devices like a printer or an attached scale. The LAN port provides the mailing system with a high bandwidth internet connection. Power receptacle Pitney Bowes Operator Guide April 2022...

  • Page 21: Manual Adjustments

    You may need to make the following manual adjustments before you run a job. For all systems: Set the Thickness Adjustment Knob For optional features: Adjust the Side Guide Set the Wet/Dry Sealer Lever Adjust the Drop Stacker Pitney Bowes Operator Guide April 2022...

  • Page 22: Shutting Down Your System

    1. Select the settings icon in the lower right corner of the Home screen. 2. Select the Shut Down option twice. 3. Wait until all messages clear from the screen. System specifications System Dimensions and Weights Power and Compliance Operating Conditions Capacities, Features, and Throughput Peripheral Options Pitney Bowes Operator Guide April 2022...
  • Page 23 Depth: Printer cover open: 23.5" (597 mm) With optional color printer, add 1" (25.4 mm) Height: 24" (610 mm) With optional 15" color monitor, add 2" (51 mm) Weight: 150 lbs. (68 kg) *Power stacker not available withConnect+® 500W Pitney Bowes Operator Guide April 2022...
  • Page 24 Refer to How to Set System Timeouts for information about the optional ENERGY STAR sleep mode. Operating Conditions Operating Temperature Maximum Room Ambient 40° C (104 F) Capacities, Features, and Throughput color Touch Screen Display 10.2" Standard 15" Optional Pitney Bowes Operator Guide April 2022...
  • Page 25 Tape Method Connect+® 500WConnect+® 1000 and Connect+® 2000: Adhesive Tape Connect+® 3000: Adhesive or Gummed Tape Tape 5" roll, approximately 600 indicias per roll, without graphic ads Pitney Bowes Operator Guide April 2022...
  • Page 26 Connect+® 500W and Connect+® 2000: 16 ounce Connect+® 3000: 32 ounce Stacking Drop Stacker Standard Power Stacker Optional (not available onConnect+® 500W) High Speed Connectivity 25" LAN Cable Standard Wireless LAN Options Sprint 3G cellular available (Subscription charge applies). Pitney Bowes Operator Guide April 2022...
  • Page 27 1E20 Laser Printer 1E31 Brother HL-L5100DN Report Laser Printer Barcode scanning for Tracking Services (Confirmation Services) and Accounting Wireless Keyboard option USB Hub - 4 Open Ports DI900/DI950 Mail Machine Interface (Not available with theConnect+® 500W) Pitney Bowes Operator Guide April 2022...
  • Page 28 3 - Using jobs In this section All about jobs Opening a job Previewing jobs Creating a new job Editing a job Deleting a Job Job options Job types Saving changes to a job Closing all jobs...

  • Page 29: Using Jobs

    For example, if the job is a Seal only, No printing job, the list box only contains the sealer setting and the account selection (if available). The default job There is always at least one job open in Run Mail - the default job. Pitney Bowes Operator Guide April 2022...

  • Page 30: Opening A Job

    If necessary, you can sort the jobs by name, type or creator. Select the appropriate column heading to change the sort order. Use the up and down arrow buttons to scroll through the list. Pitney Bowes Operator Guide April 2022...

  • Page 31: Creating A New Job

    You can create a job: by editing an existing job and then selecting the Save as option on the Run Mail screen, by selecting Create new job... on the Options menu of the Run Mail screen, or Pitney Bowes Operator Guide April 2022...

  • Page 32: Editing A Job

    1. Select Jobs in the Mailing tile on the Home screen. 2. Select the job you want to delete. 3. Select Options, then select Delete job. 4. Select Yes, delete. 5. Select OK when done. Pitney Bowes Operator Guide April 2022...

  • Page 33: Job Options

    1. Ensure the job you want to make the default is open and active on the Run Mail screen. 2. Select the Options button. 3. Select Save this job as default job. The selected job appears on the default jobs tab. The previous default job appears on a new tab. Pitney Bowes Operator Guide April 2022...

  • Page 34: Job Types

    Select Graphic ad only if you only want to print a graphic on the envelope. Select Permit if you want to print a permit on a piece of mail. Select Postal if you want to print postage on a piece of mail. Pitney Bowes Operator Guide April 2022...
  • Page 35 1. Select the Options button at the bottom of the Run Mail screen. 2. Select Create new job... and then select Date correction. Pitney Bowes Operator Guide April 2022...
  • Page 36 4. Select Additional located to the right of the envelope or tape image. 5. Type in the additional postage required and select OK. 6. If you are printing a tape, press the Tape button. Pitney Bowes Operator Guide April 2022...
  • Page 37 1. Select the Options button at the bottom of the Run Mail screen. 2. Select Create new job... and then select Permit job. 3. Select OK. A new job tab appears. The Mail Information list box is populated with the required permit job settings. Pitney Bowes Operator Guide April 2022...
  • Page 38 7. If necessary, add a graphic to the job. 8. Select an account. 9. If necessary, select a surcharge. 10. Select the appropriate class, carrier, or special services. 11. Select Start to begin feeding and counting envelopes. Pitney Bowes Operator Guide April 2022...

  • Page 39: Saving Changes To A Job

    To save your changes to the selected job, select Save. To save your changes as a new job select Save as. Enter a new job name and then select OK. Pitney Bowes Operator Guide April 2022...

  • Page 40: Closing All Jobs

    Select Start over on the Run Mail screen to close all open jobs, discard all unsaved edits made to saved jobs, discard all unsaved jobs and reload the default job. Note: The Start over option does not allow you to save changes made to the default job. Pitney Bowes Operator Guide April 2022...

  • Page 41: Running Mail

    4 - Running mail In this section Preparing and correctly feeding the mailpieces Reviewing the mailpiece specifications Determining the correct postage method Shape Based Rating Running mail - quick start Changing the class, carrier, or special services Changing the sealing method Graphics and permit-only printing Step-by-Step Running Mail Possible errors when running mail...

  • Page 42: Preparing And Correctly Feeding The Mailpieces

    Connect+ 3000), you do not need to sort your mail. Simply place the larger pieces on the bottom of the stack on the feeder. If your mailpieces are sealed, fan them to make sure they are not stuck together as a result of previous processing. If you system does not have WEIGH-ON-THE-WAY® (W-O-W®): Pitney Bowes Operator Guide April 2022...

  • Page 43: Reviewing The Mailpiece Specifications

    For large stacks of thin mail, such as single inserts or post cards, the thin mail setting may be needed for better performance. To pick a setting, turn the knob so the setting aligns with the pointer nearby. Reviewing the mailpiece specifications Pitney Bowes Operator Guide April 2022...
  • Page 44 For envelopes with a flap length from 1 to 2.36 inches (25 mm to 60 mm), the minimum flap angle is 18 degrees. For envelopes with a flap length greater than 2.36 inches (60 mm) to the maximum flap length for the particular model, the minimum flap angle is 21 degrees. Pitney Bowes Operator Guide April 2022...
  • Page 45 Running mail Acceptable envelope materials Material type and finish must be matte and may include (if available in your market): White Wove Kraft/Brown Kraft Manila Pitney Bowes Operator Guide April 2022...

  • Page 46: Determining The Correct Postage Method

    All pieces of mail are identical. WEIGH-ON-THE-WAY® (W-O-W®), first piece only Your pieces of mail vary in types, sizes, and/or weights and Differential weighing with Auto envelope printing selected you have several you need to process quickly and efficiently. Pitney Bowes Operator Guide April 2022...

  • Page 47: Shape Based Rating

    This is to ensure that every type of mail covers its costs, i.e., Shape Based Rating or SBR. The ability to rate mail based on weight and shape is available on systems with the Weigh-On-The- Way® (WOW®)/Shaped Based Rating module. Pitney Bowes Operator Guide April 2022...

  • Page 48: Running Mail - Quick Start

    Button, Icon, or Link Touching or Selecting: Tape Preview icon Displays a preview of the tape to be printed. Tape Preview image Opens the Edit Envelope screen allowing you to make changes to your envelope. Pitney Bowes Operator Guide April 2022...
  • Page 49 Start button If the job is selected and envelopes loaded, this starts the job running. Tape button If the job is selected and ready, this results in running the job. Pitney Bowes Operator Guide April 2022...
  • Page 50 This feature is useful for running set batches of mail. Changing or selecting the weighing method 1. Ensure that the appropriate job is open and selected on the Run Mail screen. 2. Select the Weighing icon. Pitney Bowes Operator Guide April 2022...

  • Page 51: Changing The Class, Carrier, Or Special Services

    3. Select the All classes and services tab on the classes and services screen. When you select this tab, the last class selected is displayed. To clear the selected class and any associated services, select Start over within this tab. Pitney Bowes Operator Guide April 2022...
  • Page 52 If you select a class or weight from within the Run Mail screen that requires a destination ZIP or Zone code (for example, Express Mail Parcel), the system prompts you to enter it. Use the keyboard type in the ZIP or Zone code, then select This is a ZIP or This is a Zone. Pitney Bowes Operator Guide April 2022...

  • Page 53: Changing The Sealing Method

    Select Sealer on to print postal and/or non-postal elements and seal the envelope. Select Sealer off to print postal and/or non-postal elements without sealing the envelope. Select Sealing only, no Printing to seal the envelope without printing. Pitney Bowes Operator Guide April 2022...

  • Page 54: Graphics And Permit-Only Printing

    States Postal Service (USPS) still requires an electronic inspection of the meter. Periodically, you will receive a "Postal Inspection Required" message on your system. You can check your balance at Pitney Bowes to satisfy this requirement. Refer to Your Postage Meter for more information about postal inspections.

  • Page 55: Step-By-Step Running Mail

    1. Select the Run Mail button in the Mailing tile on the Home screen. 2. Select an available job tab (or jobs) or open another job using the Open a Job tab along the top of the screen. Pitney Bowes Operator Guide April 2022...

  • Page 56: Possible Errors When Running Mail

    If the system detects a condition that allows you to continue processing the job like "Low postal ink" you can clear the message and continue to process the mail. The system will also provide instructions on how to correct the warning, for example, how to replace the postal ink cartridge. Pitney Bowes Operator Guide April 2022...

  • Page 57: Weighing Methods

    1. Select the Run Mail button in the Mailing tile on the Home screen. 2. Select a job that uses Manual weight entry. 3. Place the mailpiece on the detached scale and note its weight. Pitney Bowes Operator Guide April 2022...

  • Page 58: Running An Attached Scale Job

    Use this if you have an attached scale and it displays a weight greater than zero when there is nothing on the scale. 1. Select the Run Mail button in the Mailing tile on the Home screen. 2. Select the Weighing icon. Pitney Bowes Operator Guide April 2022...

  • Page 59: Running A Weigh-On-The-Way® (W-O-W®) Job

    If you prefer to use a different class for mail over a certain weight, you can set the system to not print postage above that weight. To do this modify the WEIGH-ON-THE-WAY® (W-O-W®) weight limit. Pitney Bowes Operator Guide April 2022...

  • Page 60: Running A Weigh-On-The-Way® (W-O-W®) - First Piece Only Job

    For some classes of service, the Post Office bases the price of the mailpiece on both the weight and the shape of the item. Systems equipped with Weigh-On-The-Way® (WOW®)/Shaped Based Rating can weigh and measure the mailpiece as it moves through the system when a Shape Based Rating class is selected. Pitney Bowes Operator Guide April 2022...

  • Page 61: Running A Differential Weighing Mail Job

    Make sure each piece of mail weighs at least as much as the amount specified as the differential weighing threshold. Make sure the stack of mail is less than the capacity of the scale. If Weight exceeds scale capacity appears on the screen, remove some mail until the message disappears. Pitney Bowes Operator Guide April 2022...
  • Page 62 When you use the Differential weighing method, each piece of mail must weigh at least as much as the Differential weighing threshold. If you set the threshold too high, the scale will not recognize the removal of a piece of mail that falls below the weight threshold. Pitney Bowes Operator Guide April 2022...

  • Page 63: Using Key In Postage Mode

    1. Select the Run Mail button on the Home screen. 2. Ensure that the appropriate job is open. 3. Select Key in Postage at the bottom of the screen. 4. Type in the postage amount and select OK. Pitney Bowes Operator Guide April 2022...

  • Page 64: Running Mail Using A Barcode Scanner

    How to use the combined ZIP Code and Customer Reference Number barcode label The combined ZIP Code and Customer Reference Number barcode label can be used as part of an Electronic Return Receipt (ERR) job. Pitney Bowes Operator Guide April 2022...
  • Page 65 If you have accounting on your system, make sure you have selected an account for this job or you will not be able to print postage. 13. The system provides you with the option of automatically printing a receipt after every mailpiece. Select the appropriate option to continue. Pitney Bowes Operator Guide April 2022...

  • Page 66: Running Mail With The Residual Rate Surcharge

    EXAMPLE: If you processed the mail with the First Class Commercial Presorted rate ($0.471), and selected First Class Letter as the billing class ($0.48), the Residual Rate Surcharge would be $0.009 per piece of mail ($0.48 - $0.471 = $0.009). Pitney Bowes Operator Guide April 2022...

  • Page 67: Running Mail With The Di900™/Di950™ Inserting System Interface

    When the mailing system is in maintenance mode, it will pause the inserter, then signal the inserter to resume once maintenance is complete. For more information about the DI900/DI950 FastPac inserting system, refer to the refer to the documentation provided with the inserter. Pitney Bowes Operator Guide April 2022...

  • Page 68: Running Mail With Sendsuite Xpress™ Or Ascent

    All other system features and functions remain available. Once a job run is complete, the system will return to lock spend mode. For more information about SendSuite Xpress or Ascent, refer to the help system provided with the application. Pitney Bowes Operator Guide April 2022...

  • Page 69: Checking Or Changing The Postage Amount On The Run Mail Screen

    Note: The maximum envelope quantity is 10,000. The maximum tape quantity is 100. 5. Select the Start button for envelopes, or Tape button for tapes. The system will stop once it has processed the number of envelopes / tapes you specified. Pitney Bowes Operator Guide April 2022...

  • Page 70: Advancing Or Omitting The Date

    1. Ensure that the appropriate job is open and selected on the Run Mail screen. 2. Select the Options button. 3. Select Print a sample piece..4. Select Start or Tape. Pitney Bowes Operator Guide April 2022...

  • Page 71: Counting Mailpieces

    By adding marketing, advertising, and other promotional messages, you can now design an outer envelope that reinforces the internal message. You place these images in the Transpromotional zone (1) on the envelope or tape. Pitney Bowes Operator Guide April 2022...
  • Page 72 Edit envelope screen. A check mark appears next to the graphic you select. 5. You can adjust the position of a graphic with the Green Position Arrows on the right side of the Pitney Bowes Operator Guide April 2022...
  • Page 73 4. A graphic image which has a tick in front of it has been selected for placement in the Transpromotional zone of the mailpiece. Pitney Bowes Operator Guide April 2022...
  • Page 74 3. Select OK to place the graphic on the envelope. The Run Mail screen appears with the graphic displayed on the envelope. 4. For a #10 envelope template you can add up to four graphics: two will be right justified (2) and two will be left justified (1). Pitney Bowes Operator Guide April 2022...
  • Page 75 1. When you select an image, a border appears around it and a dot appears on the left or right depending on whether it is left or right justified. 2. Select the graphic you want to move (1). For this example, we select the right justified blue graphic. Pitney Bowes Operator Guide April 2022...
  • Page 76 In the example below, moving the right justified green graphic (see 4a) also moves the blue graphic (see 4b) since they are both right justified (note that this has no affect on the left justified yellow and red graphics). Pitney Bowes Operator Guide April 2022...
  • Page 77 1. Select anywhere within the envelope on the Run Mail screen.You can also select the Edit envelope link. 2. Select the Print element drop order option from the list box on the left of the Edit envelope screen. Pitney Bowes Operator Guide April 2022...
  • Page 78 Your Connect+ Series system has the flexibility to print customised messages and graphics (Graphic Ads, Text Messages, Return Addresses) on the blank portion of your envelope while it's printing postage. The MyGraphics™ Designer tool from Pitney Bowes provides a simple way to create and transfer customised Graphic Ads to your mailing system.

  • Page 79: Changing Or Adding An Inscription

    Run Mail can be specified manually if you wish to print a specific inscription can be set to not print Note: Postal Inscriptions are only available in certain countries. Pitney Bowes Operator Guide April 2022...

  • Page 80: Adding Or Changing A Text Message Or Return Address

    10. To remove the message or return address, deselect it. 11. Select OK. Viewing available messages / return addresses 1. Select anywhere within the envelope on the Run Mail screen.You can also select the Edit envelope link. Pitney Bowes Operator Guide April 2022...
  • Page 81 3. As with graphic markers, the text markers are left justified or right justified. The markers define the locations for return addresses or other text messages. 4. The methods for choosing a text message or a return address are the same as for graphic Pitney Bowes Operator Guide April 2022...
  • Page 82 RGB values update and display on the screen. 7. To adjust the horizontal or vertical alignment of the message or return address, select the Text Block tab and select the appropriate alignment options. Pitney Bowes Operator Guide April 2022...

  • Page 83: Changing Envelope Size

    2. Select anywhere within the envelope on the Run Mail screen. You can also select the Edit envelope link. 3. Select the Print position option from the list box on the left of the Edit envelope screen. Pitney Bowes Operator Guide April 2022...

  • Page 84: Changing The Color Print Quality

    3. Select the color print quality option from the list box on the left of the Edit envelope screen. 4. Select the color ink print quality setting: Good Better Best (slowest printing speed) 5. Select the Envelope material. Regular Wove Recycled Glossy (requires the most drying time) Pitney Bowes Operator Guide April 2022...

  • Page 85: What Are Tracking Services

    Each of these services has its own tracking number labels. Using preprinted tracking number labels provided by Pitney Bowes, you can electronically process and submit records for the three types of USPS Confirmation Services to the Pitney Bowes Data Center.
  • Page 86 In some cases, like adding Electronic Delivery Confirmation to a Priority letter, you only pay the postage required for Priority mail. Sending your records to Pitney Bowes Whenever you complete a job using a tracking service, the system prompts you to upload the records.
  • Page 87 10. Run the mailpiece through the meter. 11. Affix the top portion of the certified mail label (Form 3800) at the top of the envelope to the left of the postage, inscription, and meter ad. Pitney Bowes Operator Guide April 2022...
  • Page 88 4. Select the mailpiece type, in this example, Envelope or package. 5. You are prompted to type in the Destination ZIP or Zone code. Type in the ZIP code and then select This is a ZIP. Pitney Bowes Operator Guide April 2022...

  • Page 89: Electronic Return Receipt (Err)

    ID (barcode number) to the recipient. This information field allows you to identify the recipient in any way you choose: for example, by name, invoice number, unique customer ID, etc. The customer reference can be up to 14 alphanumeric characters long. An Electronic Return Receipt provides the Pitney Bowes Operator Guide April 2022...
  • Page 90 8. Select Electronic Return Receipt from the Extra services list. Note: The device will prompt for you to enter your 9-digit USPS® mailer ID and Customer Reference number if they were not entered previously. Pitney Bowes Operator Guide April 2022...

  • Page 91: Creating A Combined Barcode Label Job

    9-digit USPS Mailer ID. You will need to enter this number when using ERR. If not, please contact your sales representative. ERR is available when you use the Attached Scale or Manual Weight entry modes. Pitney Bowes Operator Guide April 2022...
  • Page 92 10. Scan the combined barcode label. The Customer Reference Number will appear in the Mail Information list box on the left side of the screen. 11. Save the job. a. Select Save as. b. Enter a new job name (e.g. ERR Job) and then select OK. Pitney Bowes Operator Guide April 2022...

  • Page 93: Running Mail With A Combined Barcode Label Job

    If you have accounting on your system, make sure you have selected an account for this job or you will not be able to print postage. 6. Remove the piece of mail or package from the scale. Apply the tracking label, combined barcode label and postage tape. Pitney Bowes Operator Guide April 2022...

  • Page 94: Using Presortxtra Services

    Delivery Point Validation and Move Update services. High-volume mailers barcode and presort their mail to save on postage. With the Pitney Bowes PresortXtra you too can benefit from the U.S. Postal Service workshare discounts, even if you don’t send huge volumes of mail.
  • Page 95 Running mail You need to make sure you have qualifying mail volumes for the PresortXtra service. You start the program by completing and signing the required program documents provided by your Pitney Bowes sales representative. Qualifying mail volumes include: Flats: 50 or more per pickup if a letter customer. 150 or more per pickup if not a letter customer.
  • Page 96 2. Select anywhere within the envelope on the Run Mail screen.You can also select the Edit envelope link. 3. Select the Text Message option from the list box on the left of the Edit envelope screen. Pitney Bowes Operator Guide April 2022...
  • Page 97 Open a Job tab along the top of the screen and select from a list of saved jobs. If you need to create a new PresortXtra job, refer to Setting Up PresortXtra Service Jobs. Pitney Bowes Operator Guide April 2022...
  • Page 98 6. To upload the single mailpiece data, go to the Home screen and select the Settings button. The Settings screen displays. a. Select System from the list on the left side of the screen. b. Select Postal Information Upload. c. Select Upload postal information now. Pitney Bowes Operator Guide April 2022...
  • Page 99 7. Fax the sample mailpiece to the Mail Services Customer Center at 203-617-3939 and call them at 1-866-624-5724 to let them know that the setup is complete. 8. Go to Running a PresortXtra job. Pitney Bowes Operator Guide April 2022...

  • Page 100: Sendpro® Shipping

    5 - SendPro® Shipping In this section What is SendPro Shipping? Getting started with SendPro® shipping1 Adding postage to your SendPro Shipping account Tracking a shipment Adding an address to the Address Book Changing the sender's address Creating a label from an address Editing or deleting an address Verifying a USPS address Voiding a shipping label...

  • Page 101: What Is Sendpro Shipping

    Select any of the buttons within the Shipping tile in the Home screen to access the login screen. Your login details should be the same as your Pitney Bowes account. If you do not receive or mislay the welcome email please contact your local Pitney Bowes office for further support.
  • Page 102 Purchase Power for payment, you may not have sufficient funds available. To resolve this error, contact customer support. If you are using a credit card as a payment method, you will be charged 3.5% on the amount you enter for the refill. Pitney Bowes Operator Guide April 2022...

  • Page 103: Tracking A Shipment

    5. Enter the details for the new address in the fields provided on the screen. 6. Click Save when done. You may be prompted to verify the address. 7. The new address is added to your list of addresses. Pitney Bowes Operator Guide April 2022...

  • Page 104: Changing The Sender's Address

    1. Select the Address Book button in the Shipping tile on the Home screen. 2. Select Recipients to display the list of all recipient addresses. Select Senders to display the list of all sender addresses. 3. Select the address from the list. Pitney Bowes Operator Guide April 2022...

  • Page 105: Verifying A Usps Address

    You can cancel a UPS or FedEx shipping label so that the postage will not be applied to your invoice from UPS or FedEx. You can cancel a label immediately after printing it or from the shipping label History screen. To cancel after printing: Pitney Bowes Operator Guide April 2022...

  • Page 106: Getting A Usps Shipping Label Refund

    For UPS and FedEx, when you cancel a shipping label the postage won’t be credited. Instead, it will simply not be applied to your invoice from UPS/FedEx. Refer to How to cancel a shipping label. To request a USPS refund for a label you’ve just printed: Pitney Bowes Operator Guide April 2022...

  • Page 107: Managing Your Email Notifications

    Refer to How to add an address to the Address Book. You can have the tracking number or shipment delivery confirmation emails sent to both recipients and senders when you create shipping labels. Pitney Bowes Operator Guide April 2022...

  • Page 108: Viewing Your Usps Account Information In Sendpro

    SendPro Online or PitneyShip. You cannot set up a FedEx account on your meter. In your web browser, go to https://login.pitneybowes.com/sendpro, sign in with your SendPro Online or PitneyShip user ID and password, then follow the instructions in Setting up a FedEx account in SendPro Online or PitneyShip. Pitney Bowes Operator Guide April 2022...

  • Page 109: Measuring Your Shipment Dimensions In Sendpro

    Depending on the carrier you may be prompted to enter the weight of your shipment. If you have an attached USB scale, place the package on your scale and click the scale button. The weight will appear in the Weight field. Pitney Bowes Operator Guide April 2022...

  • Page 110: Using Your Own Packaging For Shipments

    The overall process for creating and printing a label is the same for all carriers, although you will notice some variation in packaging sizes and services offered. 1. Select the Print Shipping Label button. Select the appropriate carrier. This opens the Recipient screen. Pitney Bowes Operator Guide April 2022...
  • Page 111 (for example, gifts, documents, returned goods etc.) and provide detailed descriptions of all the items contained in your shipment. This includes where it's made, the cost, weight and total value. The exact requirements will depend on the carrier. Pitney Bowes Operator Guide April 2022...

  • Page 112: Creating A Usps Return Label

    To reprint from the History screen: 1. Select the History button in the Shipping tile on the Home screen. 2. This opens the History screen with the tab for Shipments selected and displaying all of your recent shipments. Pitney Bowes Operator Guide April 2022...

  • Page 113: Printing A Shipping Label

    Reprinting a FedEx or UPS label. Create a Return Label (USPS Only) - Refer to Creating a USPS return label. Void a USPS, FedEx or UPS Label - Refer to Voiding a shipping label. Pitney Bowes Operator Guide April 2022...

  • Page 114: Setting Up Shipping Label Printing Defaults

    4. Click the Reprint button. To reprint from the History screen: 1. Select the History button in the Shipping tile on the Home screen. 2. This opens the History screen displaying all of your recent shipments. Pitney Bowes Operator Guide April 2022...

  • Page 115: Reprinting A Fedex Or Ups Shipping Label

    4. To reveal the shipment's details click the View link or the > arrow in the left of the column list, next to the shipment’s date. You can also open the shipment's details by clicking on the View link in the Status column. 5. Click the Reprint button. 6. Click the Print button. Pitney Bowes Operator Guide April 2022...

  • Page 116: Printing A Fedex Manifest

    You can see where you're spending money on postage by viewing your History file. 1. From the Home screen select the History button.menu, select Shipping & Postage History or click View all next to Track Your Packages on the Home screen. Pitney Bowes Operator Guide April 2022...

  • Page 117: Searching For A Shipment In Sendpro

    3. Click the View button or > arrow in the left of the column list to reveal complete details for a shipping label (recipient's and sender's address, mail class and special services, Cost Account, total cost, etc). Pitney Bowes Operator Guide April 2022...

  • Page 118: Filing An Insurance Claim

    Filing an insurance claim You can file an insurance claim using the SendProOnline Shipping Solution. Please contact your Pitney Bowes office for further advice. Enabling Cost Accounts Cost Accounts help you keep track of where you’re spending your money on postage by allowing you to assign shipping label costs.
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  • Page 120 6 - Receive a Package In this section All about Receive a Package Setting up a cable-connected scanner Receiving a package The Packages screen Find a package Package Notifications Managing Contacts...

  • Page 121: Receive A Package

    This will enable you to access the Receive a Package feature. These login details should be the same as your Pitney Bowes account. If you do not receive or mislay the welcome email please contact your local Pitney Bowes office for further support.
  • Page 122 Set up your scanner 1. To set up your scanner, connect it to an open USB port. 2. The system will beep when it recognizes the scanner. At that point, your scanner is ready to use. Pitney Bowes Operator Guide April 2022...

  • Page 123: Receiving A Package

    6. Click Comments to enter additional information. If you selected "Other" in the carrier field, enter the carrier's name here. 7. Click Save. The Packages screen NOTE: This feature may not be available in all markets. For further advice please contact your local Pitney Bowes office. Pitney Bowes Operator Guide April 2022...

  • Page 124: Find A Package

    Select Delete to remove the package record. Package Notifications Receive a Package will inform the recipient that a package has arrived via email. You can turn this feature on or off in the Package Notifications window. Pitney Bowes Operator Guide April 2022...

  • Page 125: Managing Contacts

    1. Select the Receive a Package button on the Receiving tile on the Home screen. 2. Enter the new name in either the Sender or Recipient field and select enter. 3. Enter the information in the Add Contact dialog screen. 4. Select Save when done. Pitney Bowes Operator Guide April 2022...

  • Page 126: Accounting

    7 - Accounting In this section All about Accounting Creating, editing or deleting an account Accounting options when running mail All about transactions All about surcharges All about Job IDs All about accounting reports...

  • Page 127: All About Accounting

    Account: When you create a top level account, you can charge funds and pieces to that account. This is the account charged for postage because it does not have any subordinate (sub or sub sub) accounts. Example: Account - Engineering Pitney Bowes Operator Guide April 2022...
  • Page 128 Note: Only the lowest level of the account hierarchy is chargeable. This means that transactions can only be posted to that account. Account attributes When you create accounts, you can assign attributes to each top level account, sub account, and sub sub account. Pitney Bowes Operator Guide April 2022...
  • Page 129 Acceptable special characters for account names The tables below show which special characters are allowed in account names within the various accounting systems. System Budget Manager Business Manager PC Transfer Utility Connect+ Series System & Budget Manager Business Manager Pitney Bowes Operator Guide April 2022...
  • Page 130 Connect+ Series System " Budget Manager Business Manager PC Transfer Utility Connect+ Series System < > 0 - 9 a - z A - Z Budget Manager Business Manager PC Transfer Utility Connect+ Series Pitney Bowes Operator Guide April 2022...
  • Page 131 1. Select the Manage Accounts button in the Mailing tile from the Home screen. Your meter automatically uploads any pending transactions to the accounting server. Important: If the meter is unable to connect to the Pitney Bowes Data Center, check to make sure there are no connection issues.

  • Page 132: Creating, Editing Or Deleting An Account

    3. If there are existing accounts on the system, you get prompted to create a new account or add a sub account. Select Create new account. 4. Select the Account name field. Enter the account name, and then select OK. Pitney Bowes Operator Guide April 2022...
  • Page 133 1. You can create an account in two ways:  by selecting the Manage Accounts button in the Mailing tile on the Home screen, or by selecting Account on the Run Mail screen, selecting Options and then Add sub account to existing account. Pitney Bowes Operator Guide April 2022...
  • Page 134 If you are using Business Manager accounting, this feature is available to all users. 1. Select the Manage Accounts button in the Mailing tile on the Home screen. 2. Select Edit account. Pitney Bowes Operator Guide April 2022...
  • Page 135 If prompted to apply the change of status of multiple accounts, select Yes, apply to all. Password: Select this option to password protect an account, or to edit the existing password. Important: Account passwords must be turned on to password protect an account. Pitney Bowes Operator Guide April 2022...
  • Page 136 Turning account passwords on and off You can protect each account from unauthorized access by turning account passwords on. If account passwords are on, you will be able to add them when creating accounts. Pitney Bowes Operator Guide April 2022...

  • Page 137: Accounting Options When Running Mail

    The following accounting options are available when you select an account while running mail. Creating a new account Adding sub account to selected account Editing the selected account Deleting the selected account Choosing columns Managing account search criteria Viewing unlocked accounts only Pitney Bowes Operator Guide April 2022...
  • Page 138 1. On the Run Mail screen, select the Accounts in the Mail Information list box. The Select Account screen displays. 2. Select the Options button. 3. Select Manage account search criteria..The Account search criteria dialog displays. Pitney Bowes Operator Guide April 2022...
  • Page 139 If your system uses accounting, you can use the account search field to locate an account to process mail against, or when selecting an account to edit, delete or to create a new account level. Pitney Bowes Operator Guide April 2022...
  • Page 140 A padlock icon appears next to the account name in the account list if a password is assigned to the account. 1. Select Accounts in the Run Mail screen. The Select Account screen appears. 2. Select Options. Pitney Bowes Operator Guide April 2022...

  • Page 141: All About Transactions

    A transaction records the following job settings when running mail: user (if applicable), account, class/fee, job ID, Attached Scale, WEIGH-ON-THE-WAY® (W-O-W®), etc.). If any of these properties change, then the transaction will close automatically. Pitney Bowes Operator Guide April 2022...
  • Page 142 If you are using Business Manager accounting, this feature is available to all users. 1. Select the Manage Accounts button in the Mailing tile on the Home screen. 2. Select Transactions. 3. Select View and edit transactions. The Filter Transaction List screen displays. Pitney Bowes Operator Guide April 2022...
  • Page 143 Note: If users are enabled on your system, this feature is only available to users with supervisor access rights. If you are using Business Manager accounting, this feature is available to all users. 1. Select the Manage Accounts button in the Mailing tile on the Home screen. 2. Select Transactions. Pitney Bowes Operator Guide April 2022...
  • Page 144 Once you create a filter, you can save it for future use. Filter criterion A filter can be comprised of any or all of the following criterion. Pitney Bowes Operator Guide April 2022...
  • Page 145 3. Select View and edit transactions. The Filter Transaction List screen appears. It shows the previously selected filter. 4. Select Add criterion to edit the criterion contained in the filter. The button name will vary depending upon the criteria present in the filter. Pitney Bowes Operator Guide April 2022...
  • Page 146 7. Select View transactions to view the transaction list with the filters applied. Editing transactions Follow the steps below to edit the transactions that have been processed on your system. When you edit a transaction, you are changing the account a transaction was processed against. Pitney Bowes Operator Guide April 2022...
  • Page 147 10. Select Done to return to the Manage Accounts screen. Deleting a transaction filter Make sure you do not need a transaction filter before you delete it. When you delete a transaction filter you cannot recover it. Pitney Bowes Operator Guide April 2022...

  • Page 148: All About Surcharges

    A positive amount indicates a surcharge will be applied to the postage amount for the piece of mail or transaction. Pitney Bowes Operator Guide April 2022...
  • Page 149 Selecting Job IDs while running mail Job IDs are selected on the Run Mail screen. Depending on your account settings, you may be required to enter a Job ID 1 and/or Job ID 2 before processing mail. Pitney Bowes Operator Guide April 2022...
  • Page 150 If you want to edit a specific surcharge: 1. Select the surcharge you want to edit in the Mail Information list box. The Edit surcharge dialog appears. 2. Type in the appropriate value in the field provided. Pitney Bowes Operator Guide April 2022...

  • Page 151: All About Job Ids

    You can set up the system to require Job IDs in order to process mail and to automatically clear Job IDs at the end of each batch. Job IDs are selected on the Run Mail screen. Pitney Bowes Operator Guide April 2022...
  • Page 152 Selecting Job IDs while running mail Job IDs are selected on the Run Mail screen. Depending on your account settings, you may be required to enter a Job ID 1 and/or Job ID 2 before processing mail. Pitney Bowes Operator Guide April 2022...

  • Page 153: All About Accounting Reports

    It also contains the total number of pieces processed and postage charged for the selected time period. Quick Profile report The Quick Profile report lists the summary of pieces, postage and surcharges for all of the accounts on your system. Pitney Bowes Operator Guide April 2022...
  • Page 154 This report also contains the year to date pieces, year to date postage, year to date surcharges, and year to date total postage. Pitney Bowes Operator Guide April 2022...
  • Page 155 Business Manager Host PC. Refer to the help file provided with the Business Manager application for more information. Printing accounting reports An attached printer is required to print an accounting report. Pitney Bowes Operator Guide April 2022...
  • Page 156 If you want to save the report with a new name, select Save as. When prompted, select Yes, save as. Type in the report name and select OK. If the report was created by Pitney Bowes, "Save as" is the only available option. 8. Select the Actions button.
  • Page 157 If you want to save the report with a new name, select Save as. When prompted, select Yes, save as. Type in the report name and select OK. If the report was created by Pitney Bowes, "Save as" is the only available option. 10. Select the Actions button.
  • Page 158 The default fiscal year runs from January 1st to December 31st. The default reporting period is calendar month. 1. Select the Manage Accounts button in the Mailing tile on the Home screen. 2. Select Reports. 3. Select Report Period. Pitney Bowes Operator Guide April 2022...
  • Page 159 The division can occur in any order, hence the 4-4-5, 4-5-4, and 5-4-4 accounting periods. Period 4-4-5: Select this option if you want to use the 4-4-5 calendar to manage accounting periods, with two four week months followed by one five week month. Pitney Bowes Operator Guide April 2022...
  • Page 160 2. Select Reports. 3. Select View & print reports. 4. Select the report you want to save a copy of. 5. Select Save as..6. Enter a name for the report. 7. Select OK. Pitney Bowes Operator Guide April 2022...

  • Page 161: Reports

    8 - Reports In this section All about mailing reports Printing a mailing report All about funds and refill reports Confirmation services receipt...

  • Page 162: All About Mailing Reports

    If you want to print the report on an envelope, place an envelope on the feed deck and select the Start button. If you want to print the report on a piece of tape, select the Tape button. 4. Select Done to return to the Home screen. Pitney Bowes Operator Guide April 2022...

  • Page 163: All About Funds And Refill Reports

    Refill amount: amount of the refill. PBP Account Number: your PB Postage account number. Meter number: the number assigned to the meter. Meter name: the name assigned to the meter (optional). Printed: date and time the refill summary was printed. Pitney Bowes Operator Guide April 2022...

  • Page 164: Confirmation Services Receipt

    This report contains additional information if it is printed on an optional attached printer. PBP account number: your postage account number. Meter number: the number assigned to the meter. Meter name: the name assigned to the meter (optional). Pitney Bowes Operator Guide April 2022...
  • Page 165 In this section All about postage Pitney Bowes postage account Your postage meter Refilling your meter Checking your balance at Pitney Bowes Postage remaining Setting the low funds warning and the default refill amount Viewing the refill history Viewing the meter information...

  • Page 166: Refilling Your Meter

    Pitney Bowes postage account Your postage account is a Pitney Bowes service that you use to add postage to your meter. You can access the postage account 24 hours a day, 7 days a week through your mailing system. For more information, refer to the postage account materials provided with your system.

  • Page 167: Refilling Your Meter

    To add the same postage amount that was used during the last refill select the Last refill amount button. To add the default postage amount select the Default refill amount button. To add a different postage amount select the Other amount button. Enter the refill amount and select OK. Pitney Bowes Operator Guide April 2022...

  • Page 168: Checking Your Balance At Pitney Bowes

    If you have an optional attached printer, select Print on document. 6. Select Done to return to the Home screen. Checking your balance at Pitney Bowes Before refilling your meter, you should check the funds available through your postage account.

  • Page 169: Setting The Low Funds Warning And The Default Refill Amount

    1. Select the Funds button in the Mailing tile on the Home screen. 2. Select the Last 5 refills tab. The list of the last 5 refills displays. 3. Select Done to return to the Home screen. Pitney Bowes Operator Guide April 2022...

  • Page 170: Viewing The Meter Information

    4. Select Done to return to the Home screen. Finding your PB Postage account number Often called your PB Postage account number, your postage account number can be viewed on the Settings screen. Pitney Bowes Operator Guide April 2022...

  • Page 171: Uploading Postal Information

    5. Select the Home button to return to the Home screen. Uploading postal information Periodically, your system needs to connect to Pitney Bowes and upload postal information. Postal information upload includes all the information within the pieces run through the machine. This includes, but is not limited to, postage used, class of mail, and number of pieces.

  • Page 172: 10 - Rates And Updates

    10 - Rates and updates In this section Performing the rate updates Setting the time checks for updates Checking for rates and software updates Viewing the update history...

  • Page 173: Performing The Rate Updates

    If updates are available, the system begins the download and displays the amount of time required to complete it. 2. Once the download is complete the Install updates dialog screen displays. You are prompted to install updates. Pitney Bowes Operator Guide April 2022...

  • Page 174: Viewing The Update History

    You will see the title, size, effective date and installation date of each installed update. Updates can be sorted by column in ascending or descending order. 3. Select Done to return to the Home screen. Pitney Bowes Operator Guide April 2022...
  • Page 175 11 - System Setup In this section Personal settings Application settings Internet and network settings System settings Hardware settings...

  • Page 176: System Setup

    6. Select the Home button to return to the Home screen. Adjusting the touchscreen brightness and contrast 1. Select Settings under Mailing on the Home screen. 2. Select Personalfrom the list on the left side of the screen. 3. Select Display properties. Pitney Bowes Operator Guide April 2022...

  • Page 177: Application Settings

    3. Select Tracking Services. 4. Select the tracking services prompts you want to appear while running mail. A check mark indicates that a prompt is selected. 5. Select the Home button to return to the Home screen. Pitney Bowes Operator Guide April 2022...

  • Page 178: Internet And Network Settings

    SendSuite Xpress™ or Ascent™ interface. View the inserter communications settings. Initiate Remote Assistance when instructed by a Pitney Bowes service representative. Perform a network connectivity test to ensure your Connect+ Series system can connect successfully to the Pitney Bowes infrastructure.
  • Page 179 3. Select Communication Settings. The IP address, Synchronous port, Asynchronous port, Host name, Machine ID, and Machine password for the system are displayed. These fields are automatically populated by Pitney Bowes. If it is necessary for you to export the communications settings, insert a USB drive into an available port on the mailing system.

  • Page 180: System Settings

    3. Select IntelliLink. The Postage by Phone account number, Distributor URL, and Backup data center URL for the system appear. These fields are automatically populated by Pitney Bowes. If necessary, select a field, type in the parameter and select OK.
  • Page 181 2. Select System from the list on the left side of the screen. 3. Select Automatic Date Advance. 4. Select Yes if you want the date to advance automatically. The time of day to advance date fields appear. Pitney Bowes Operator Guide April 2022...
  • Page 182 If you have a fast network connection and uploads are going quickly, you can raise the threshold if you feel the warnings are appearing too frequently. This will allow the system to create more files before the warning appears. Pitney Bowes Operator Guide April 2022...
  • Page 183 1. Select the Settings button in the Mailing tile on the Home screen. 2. Select System from the list on the left side of the screen. 3. Select Timeouts. 4. Select the appropriate timeout from the list and then select the Open timeout button. Pitney Bowes Operator Guide April 2022...
  • Page 184 1) Reduce greenhouse gas emissions and other pollutants caused by the inefficient use of energy; and 2) Make it easy for consumers to identify and purchase energy-efficient products that offer savings on energy bills without sacrificing performance, features, and comfort. Pitney Bowes Operator Guide April 2022...
  • Page 185 Selecting the help button on the energy star message window. Pitney Bowes Commitment Pitney Bowes is committed to designing and manufacturing energy efficient equipment because it lowers the operating costs and helps preserve the environment. As an energy star partner, Pitney Bowes has determined that the Connect+ Series system meets the ENERGY STAR®...
  • Page 186 All About Job IDs for more information. Setting the accounting prefixes If you need to scan multiple account fields, you need to create barcodes that contain a 1 or 2 digit prefix. The prefix identifies the field you are scanning. Pitney Bowes Operator Guide April 2022...
  • Page 187 To select the join character for combining multiple barcode scans: 1. Select Settings under Mailing on the Home screen. 2. Select System from the list on the left side of the screen. 3. Select Scanner Settings. Pitney Bowes Operator Guide April 2022...
  • Page 188 5. Scan the barcode. The values of the scanned barcode display on the screen, for example, the Account name, Scan type, Prefix and Value. 6. Select the Home button to return to the Home screen. Pitney Bowes Operator Guide April 2022...
  • Page 189 5. If you would like to add additional users, select Yes, create another user. If you do not want to add any additional users at this time, select No, done creating users. 6. Select the Home button to return to the Home screen. Pitney Bowes Operator Guide April 2022...
  • Page 190 9. If necessary, select the Password hint field to add a password hint. 10. Enter the hint and select OK. 11. Select OK to return to the user settings screen. 12. Select the Home button to return to the Home screen. Pitney Bowes Operator Guide April 2022...
  • Page 191 A check box with a check mark indicates that all operators will have access to the function. An empty check box indicates that all operators will not have access to the function. 7. Select the Home button to return to the Home screen. Pitney Bowes Operator Guide April 2022...
  • Page 192 If account passwords are being used, they will be disabled as well. 6. Select Yes, delete user. 7. Select the Home button to return to the Home screen. Pitney Bowes Operator Guide April 2022...
  • Page 193 For example, hardware components include the type of scale and its capacity, and the type of connectivity (wireless LAN). The Credits tab contains copyright and permission notices for the software on your system. 5. Select the Home button to return to the Home screen. Pitney Bowes Operator Guide April 2022...

  • Page 194: Hardware Settings

    You can set system to run until Stop is selected on the Run Mail screen, or you can set the system to stop running after a set amount of time, from 5 to 30 seconds. Pitney Bowes Operator Guide...
  • Page 195 4. Select Adjust for motion to enable the vibration filter. Select Normal to disable the vibration filter. 5. Select the Home button to return to the Home screen. Zeroing the scale You may need to zero the scale if the scale will not display zero weight. Pitney Bowes Operator Guide April 2022...
  • Page 196 Use the numeric keypad to type in the weight in lbs. b. Select the oz. field and type in the appropriate weight. c. Select OK. 5. Select the Home button to return to the Home screen. Pitney Bowes Operator Guide April 2022...
  • Page 197 2. Select Hardware from the list on the left side of the screen. 3. Select External printers. 4. Select Refresh Printers. 5. Select the Home button to return to the Home screen. 6. You should now be able to print successfully. Pitney Bowes Operator Guide April 2022...
  • Page 198 Printing a test pattern Cleaning the print heads Low ink warning Out of ink warning Replacing an ink cartridge Replacing the printhead Aligning the print heads Turning off spot black (#2) printing Reactivating spot black (#2) printing Contacting Pitney Bowes...

  • Page 199: Maintenance

    You can install a new roll before the system actually runs out of tape. Caution: If you do not use Pitney Bowes supplied tape, you will not be able to determine when the tape is running out and this may cause a jam. The red stripe on the tape notifies you that you are running low on tape.
  • Page 200 10. Insert the lead edge of the tape into the entrance guide. The system will advance the tape to the proper position. 11. Close the cover. 12. Select Done to return to the Home screen. Pitney Bowes Operator Guide April 2022...

  • Page 201: Refilling The Envelope And Tape Sealant Bottle

    Maintenance Refilling the envelope and tape sealant bottle Pitney Bowes recommends using E-Z Seal® because it helps keep your moistener tank clean and improves sealing performance. Refill the sealant bottle when your E-Z Seal® is running low. Your mailing system displays a message telling you when your E-Z Seal® is running low. When you receive this message, your system can still seal approximately 50 envelopes.
  • Page 202 On newer models, a power switch is also fitted at the back of your device. A green light should illuminate when the switch is in the on position. If the green light does not illuminate, please contact service personnel for support. Pitney Bowes Operator Guide April 2022...

  • Page 203: Printing A Test Pattern

    5. Select the Clean button. Print head cleaning takes approximately one minute. A progress bar indicates the cleaning status. 6. Once the cleaning process is complete, you will be prompted to print a test pattern. Pitney Bowes Operator Guide April 2022...

  • Page 204: Low Ink Warning

    (#2) cartridge to avoid interruption to mail operation. When the spot black (#2) Low Ink warning appears, you can choose to ignore the warning or to install a new ink cartridge. Pitney Bowes Operator Guide April 2022...

  • Page 205: Out Of Ink Warning

    (#2) printing by installing a new ink cartridge. If you do not install a new ink cartridge spot black (#2) printing will be disabled permanently. Replacing an ink cartridge Replace an ink cartridge once you receive the low ink or out of ink warning. Pitney Bowes Operator Guide April 2022...
  • Page 206 Maintenance Use Pitney Bowes ink cartridges to ensure best printer performance. Other ink cartridges may cause poor print quality, rejected or returned mail and uncovered service expenses. The ink in the cartridge may be harmful if swallowed. Keep new and used cartridges out of reach of children.
  • Page 207 Maintenance 3. Pull the ink cartridge straight out. 4. The meter warns you that the ink cartridge is not installed. Select Clear message. 5. Remove the new ink cartridge from its packaging. Pitney Bowes Operator Guide April 2022...

  • Page 208: Replacing The Printhead

    1. Select Settings under Mailing on the Home screen. 2. Select Hardware. 3. Select Printer. 4. Select the Print head tab. 5. Select the Install new... button. Pitney Bowes Operator Guide April 2022...
  • Page 209 Maintenance 6. Open the printer cover. 7. Pull the blue latch all the way forward until it stops. Pitney Bowes Operator Guide April 2022...
  • Page 210 8. Lift the blue print head handle up to a vertical position and then lift the print head straight up and out. 9. Remove the new print head from its packaging. Shake the print head three times. Pitney Bowes Operator Guide April 2022...
  • Page 211 10. Insert the new print head. The print head contact must be facing toward the front of the mailing system. Make sure the blue handle is down. During installation, only apply pressure to the center of the print head. Pitney Bowes Operator Guide April 2022...

  • Page 212: Aligning The Print Heads

    You will need four or more envelopes of the same size to perform an envelope alignment. 1. Select Settings under Mailing on the Home screen. 2. Select Hardware. 3. Select Printer. 4. Select the Print head tab. Pitney Bowes Operator Guide April 2022...
  • Page 213 9. Repeat steps 7 and 8 to print the second horizontal test pattern. 10. If the alignment was successful, a message appears indicating that the print heads have been horizontally aligned to print on envelopes. Select Next to continue to the tape alignment. Pitney Bowes Operator Guide April 2022...
  • Page 214 Select Right if most full color graphics are printed as part of a permit. Select Next to continue. 3. Place an envelope on the feed deck and select Start to print the vertical test pattern. Pitney Bowes Operator Guide April 2022...
  • Page 215 5. Repeat step 4 to print the second horizontal test pattern. 6. If the alignment was successful, a message appears indicating that the print heads have been aligned to print on tape. Select Done. Pitney Bowes Operator Guide April 2022...

  • Page 216: Turning Off Spot Black (#2) Printing

    If the test sample has missing or incomplete lines, select Not OK - Clean print head. Once the cleaning operation completes, you will be prompted to print another test sample. If the pattern still has broken or missing lines, you may need to replace the ink cartridge or print head. Pitney Bowes Operator Guide April 2022...

  • Page 217: Reactivating Spot Black (#2) Printing

    If the test pattern has missing or incomplete lines, select Not OK - Clean print head. Once the cleaning operation completes, you will be prompted to print another test pattern. If the pattern still has broken or missing lines, you may need to replace the ink cartridge or print head. Pitney Bowes Operator Guide April 2022...

  • Page 218: Contacting Pitney Bowes

    Maintenance Contacting Pitney Bowes Refer to the product identifier label on the bottom left corner of the feeder cover for Pitney Bowes contact information. Remote System Assistance If you are unable to correct a problem with your Connect+ Series system, the Pitney Bowes Support Center can instruct you on providing remote access.
  • Page 219 3001 Summer Street Stamford, Connecticut 06926 www.pitneybowes.com PB Form SV62250 Rev. V ©2022 Pitney Bowes Inc. All Rights Reserved We have made every reasonable effort to assure the accuracy and usefulness of this guide, however we cannot assume responsibility for errors or omissions or...

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