Page 1 DM800 Series Digital Mailing System ™ Operator Guide US English Version...
Page 3 AccuTrac, Ascent, DM800i, DM800, DM Series, E-Z Seal, IntelliLink, WEIGH-ON-THE-WAY (WOW), Postage By Phone, and Pitney Bowes Supply Line are trademarks or registered trademarks of Pitney Bowes Inc. ENERGY STAR is a registered trademark of the United States Environmental Protection Agency.
Page 4: Alerting Messages
Alerting Messages Various messages are used throughout this guide to alert you to potentially hazardous or error caus- ing conditions. These messages are as follows: WARNING! Alerts you to conditions or practices that could cause serious injury. CAUTION: Alerts you to conditions or practices that could cause damage to the equipment or to the material being run.
Page 5 This equipment is not intended to be serviceable. Please refer to the warranty information if prob- lems occur. Failed units will be withdrawn by approved Pitney Bowes service engineers and returned to the U.S. Service Center. For reference purposes, the U.S. Service Center contact address is: Pitney Bowes Inc., Walter Wheeler Drive, Stamford, CT 06926-0700.
Page 6 FCC Compliance of Stacker NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pur- suant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against inter- ference when the equipment is operated in a commercial environment.
Page 7 Guide Contents Pitney Bowes Contact Information List Chapter 1 - Read this First Chapter 2 - Meet the DM800™ Series Digital Mailing System Chapter 3 - Mail in a Minute Chapter 4 - Running Mail Chapter 5 - Mailing System Setup...
Page 9: Pitney Bowes Contact Information List
For direct questions, call: 1.800.522.0020. Customer Service Representatives are avail- able Monday through Friday, 8AM - 8:00PM EST. Postage By Phone® System To contact, call 1.800.243.7800. Pitney Bowes Supplies To order Pitney Bowes approved supplies, call our PB Supply Line™ at 1.800.243.7824.
Page 11: Table Of Contents
Read This First Contents What’s in This Guide ...1-2 Other Information ...1-3 What You Need to Know ...1-4 Safety Requirements ...1-4 Important Information About Powering Your DM Series™ Digital Mailing System Off ... 1-9 SV61162 Rev. C...
Page 12: Meet The Dm800™ Series
Guide Chapter 2 - Meet the DM800™ Series Digital Mailing System gives an overview of the mailing system and the location of each control and ma- chine feature. Please read this section carefully. It provides a foundation for the instructions in later sections of this book.
Page 13: Other Information
DM800™ Series Digital Mailing System Operating Guide Other This section describes other sources of information available for the DM800™ Series Digital Mailing System. Information Publications Postage By Phone This booklet details all the features of the Postage By Phone® Meter Payment System.
Page 14: What You Need To Know
(Postal Security Device) is registered. • If you move to another ZIP Code location, you must update the ZIP Code. You can do this by calling your local Pitney Bowes district office. • Each time you refill your postage meter (Postal Security Device) through the modem, the Postage By Phone computer automatically performs a postal inspection.
Page 15 Use only Pitney Bowes approved supplies, e.g., inks, tapes, and clean- ers. Call our Pitney Bowes Supply Line™ to order supplies. Refer to the Pitney Bowes Contact Information List at the front of this guide for Pitney Bowes Supply Line™ phone number.
Page 16 1 • Read this First Safety Requirements The IntelliLink® Control Center and its built-in postage meter (Postal Secu- rity Device) connect directly to analog telephone lines. For your protection continued we urge you to follow basic safety precautions to reduce the risk of fire, electric shock and injury to persons, as well as the following: •...
Page 17 To obtain Pitney Bowes supplies, please contact our Pitney Bowes Supply Line™. Material Safety Data Sheets can be obtained on the web or from our Pitney Bowes Supply Line™. Refer to the Pitney Bowes Contact Information List at the front of this guide for phone numbers and web site information.
Page 18 1 • Read this First Safety · Ensure there is no strain on the power cord where it becomes jammed between the equipment, walls or furniture. Requirements · Be certain the area in front of the wall receptacle into which the ma- continued chine is plugged is free from obstruction.
Page 19: Sv61162 Rev. C
DM800™ Series Digital Mailing System Operating Guide Important Information About Powering Your DM Series™ Digital Mailing System Off Your DM Series™ Digital Mailing System is designed to remain powered on at all times. This is necessary so that the printer station can perform the required maintenance it needs to maintain peak performance.
Page 21 SV61162 Rev. C Meet the DM800™ Series Digital Mailing System Contents Introducing the DM800™ Series Digital Mailing System ...2-2 Features and Benefits ...2-2 Parts of the Mailing System ...2-5...
Page 22: Features And Benefits
By using more energy-efficient equipment, you can reduce both pollution and costs. The ENERGY STAR program is another example of how Pitney Bowes is good for the environment and smart for business.
Page 23: Variety Of Communications Options
• Ascent® Software • Business Manager Ability to Use Other Pitney Bowes Equipment You can use the following Pitney Bowes equipment with your mailing sys- tem: • DJPS/DMPS Power Stacker. This provides a larger area for stacking imprinted envelopes. (Optional.) SV61162 Rev.
Page 24 You can order customized ads and inscriptions by calling the Pitney Bowes Supply Line™ (refer to the Pitney Bowes Contact Infor- mation List at the front of this guide for the phone number). For information on ordering ads and inscriptions, refer to Chapter 11, Supplies and Options in this guide.
Page 25: Parts Of The Mailing System
DM800™ Series Digital Mailing System Operating Guide Parts of the This section describes the parts of your DM800™ Series Digitial Mailing System and includes: Mailing System • The DM800™ Digital Mailing System Exterior, including the WEIGH-ON-THE-WAY™ (WOW™) Module • DM800™ Series Digital Mailing System Interior •...
Page 26 2 • Meet the DM800™ Series Digital Mailing System The DM800i™ Digital Mailing System Integrated platform scale Feed deck Side guide Left Side View of the DM800i™ Digital Mailing System On/Off Switch Thickness adjustment knob IntelliLink® Control Center Printer cover...
Page 27 DM800™ Series Digital Mailing System Operating Guide Right Side View of the DM800i™ Digital Mailing System with Optional DJPS Power Stacker DJPS Power Stacker DM800i™ Digital Mailing System with Optional WOW™ WEIGH-ON-THE-WAY™ (WOW™) Module SV61162 Rev. C...
Page 28 External Modem Connections in this chapter. Power Stacker Connector - Use this connector to attach an optional power stacker. Serial Port Connector - One Pitney Bowes serial port connector. This is for Pitney Bowes use only. Dual external device USB ports...
Page 29 DM800™ Series Digital Mailing System Operating Guide Parts of the Connectors on the Back of the IntelliLink® Control Center Internal Analog Phone Line Connector - Depending on the version of Mailing System your IntelliLink® Control Center, you may have an internal analog modem.
Page 30 2 • Meet the DM800™ Series Digital Mailing System Connecting the IntelliLink® Control Center to a Remote Phone Line External Modem Connections - Back of the IntelliLink® Control Center This figure shows the connection between an external modem and the USB modem connector on the back of the control center.
Page 31: Mailing System Interior
Top Release Jam Lever/Lower Release Lever - Lift these to clear jams on the Feed deck. Pressure-Sensitive Postage Tape - The DM800™ Digital Mailing System uses this pressure sensitive tape to print reports and meter stamps for packages or pieces of mail that are outside the limits specified for mailing materials.
Page 32 2 • Meet the DM800™ Series Digital Mailing System Parts of the Interior of DM800i™ Digital Mailing System with Optional WOW™ Mailing System continued WOW™ Transport Jam Release Lever - Pull this to clear jams on the transport deck. Pressure-Sensitive Postage Tape - In the DM800i™ System with op- tional WOW™...
Page 33 DM800™ Series Digital Mailing System Operating Guide Ink Cartridge - This contains the ink used to create the meter stamp. Printhead - This produces the meter stamp. Interior of DM800i™ Digital Mailing System (Under the Printer Cover) Printhead Ink cartridge SV61162 Rev.
Page 34: The Intellilink® Control Center
2 • Meet the DM800™ Series Digital Mailing System Parts of the The IntelliLink® Control Center Mailing System 1. Five Screen Keys - The five keys directly to the left of the display continued screen allow you to select options displayed on the screen.
Page 35 DM800™ Series Digital Mailing System Operating Guide 14. Enter Key - Press to enter the information you have selected for the mailing system. 15. Arrow Keys - Moves you to new menus, or scrolls menus and selects options. 16. Start Key - Begins processing mail with the options you have selected.
Page 36: The Main Screen
2 • Meet the DM800™ Series Digital Mailing System Parts of the The Main Screen Mailing System The content of the main screen depends upon the current mode of the continued machine. Main screens are the only screens that contain a meter stamp replica area and a main status area.
Page 37: Mail In A Minute
Mail In A Minute Contents Mail In A Minute ...3-2 Preparing Your Mail ...3-2 Running the Mail ...3-4 Printing Postage Tapes ...3-4 SV61162 Rev. C...
Page 38: Preparing Your Mail
3 • Mail in a Minute Mail In A Minute This chapter explains how to use the “Key In Postage” mode. It’s the quickest and easiest way to run a piece of mail or print a postage tape. Use this mode if: •...
Page 39 DM800™ Series Digital Mailing System Operating Guide 4. Place the stack of mail on the feed deck shown in the picture below. • • 5. Adjust the side guide so it is close to, but not touching, the bottom edge of the envelope stack.
Page 40: Printing Postage Tapes
- see Specifications in Appendix C of this guide for details. You can request up to 50 tapes at a time. The tapes exit into the stacker. The DM800™ Series Digital Mailing System is designed to use a special pressure sensitive adhesive tape made exclusively for it.
Page 41 Running Mail Contents Navigating Hints ...4-2 Applying Postage and Running Mail ... 4-3 Determining the Correct Postage Mode ...4-4 Preparing Your Mail ...4-6 Selecting the Postage Mode and Running Mail ...4-10 Selecting or Deselecting an Account ...4-18 Selecting the Class, Carrier, Special Services or Options ...4-19 Selecting the Meter Stamp Options ...4-21 Using Electronic Confirmation Services ...
Page 42: Navigating Hints
4 • Running Mail Navigating • The maximum number of options displayed is 5. To view more options, press the down arrow key. Hints • You can select a numbered option either by pressing the screen key next to the option, or by pressing the corresponding number on the keyboard and pressing the Enter key.
Page 43: Selecting The Postage Mode And Running Mail
DM800™ Series Digital Mailing System Operating Guide Applying To apply postage and run mail on the DM800™ Series Digital Mailing System, follow the procedures listed here. Postage and You must follow procedures 1 and 2 before you run mail through the sys- Running Mail tem and apply postage.
Page 44: Determining The Correct Postage Mode
4 • Running Mail Determining This section contains three charts to help you determine the correct post- age mode, as well as whether or not you will need to feed your mail or the Correct print a tape. Postage Mode Feeding Mail or Printing Tape? 1.
Page 45 DM800™ Series Digital Mailing System Operating Guide Chart B - Postage Tape Modes You know the amount of postage need- ed for your piece of mail. You do not know the weight of your piece of mail. You have several pieces of mail and do not know their postage.
Page 46: Preparing Your Mail
4 • Running Mail Preparing If you intend to run pieces of mai through your system, read About Run- ning Mail below. If you are going to print postage tapes, read About Print- Your Mail ing Postage Tapes on the following page. Then, proceed to instructions for selecting the mode and running the job.
Page 47 DM800™ Series Digital Mailing System Operating Guide 4. Adjust the side guide so it is close to, but not touching, the bottom edge of the envelope stack. Be sure and leave a slight clearance between the side guide and enve- lopes (about 1/16 inch clearance).
Page 48: Tips On Feeding Mail
4 • Running Mail Tips on Feeding Mail ► Presealed Envelopes: If you are using presealed envelopes, make sure you press the Seal key on the IntelliLink® Control Center and select Sealer off or the en- velopes will jam. ► Pieces of mail that are 5/8" thick: If you are running pieces of mail that are each 5/8”...
Page 49: About Printing Postage Tapes
- see Appendix C, Specifications for details. You can request up to 50 tapes at a time. The tapes exit into the stacker. The DM800™ Digital Mailing System is designed to use a special pressure sensitive adhesive tape made exclusively for it.
Page 50: Select Mode
4 • Running Mail Selecting Once you decide the appropriate mode for running your mail job, you select the the Postage mode on your mailing system. To ac- Mode and cess the modes, press the Mode key Running on the IntelliLink® Control Center. the Mail The names of the modes as they ap- pear on the screen are shown in the...
Page 51: Mode Selection: Wow™ - Weigh On The Way
DM800™ Series Digital Mailing System Operating Guide Mode Selection: WOW™ - Weigh on the Way This feature is available only on DM800™ Digital Mailing Systems that have the optional WEIGH-ON-THE-WAY™ (WOW™) module installed. WOW™ feature increases your productivity by weighing the piece of mail and applying the correct postage as it travels through the mailing machine.
Page 52: Mode Selection: Weigh First Piece
4 • Running Mail Mode Selection: Weigh First Piece This feature is available only on DM800™ Digital Mailing Systems that have the optional WEIGH-ON-THE-WAY™ (WOW™) module installed. In this mode, the machine weighs the first mail piece and processes the remaining mail at the same postage rate.
Page 53: Mode Selection: Differential Weighing
DM800™ Series Digital Mailing System Operating Guide Mode Selection: Differential Weighing This option is available if your system has an integrated platform scale or an attached external scale. This option allows you to place all of the mail on the scale at once, then remove each piece, one at a time and run it through the system.
Page 54: Selecting The Postage Mode And Running Mail
4 • Running Mail Selecting When you remove the last piece of mail from the scale, the system asks you if you want to print postage. This is in case the last piece you the Postage remove from the scale is the container for the mail. Mode and 7.
Page 55: Mode Selection: Attached Scale
DM800™ Series Digital Mailing System Operating Guide Mode Selection: Attached Scale Use this option If the AutoScale feature is set to Off (see Set Up Scales/ Rates: AutoScale in Chapter 5 in this guide). 1. Press the Mode key. 2. If the Attached Scale mode is not listed, select Weighing Options.
Page 56 Mode Selection: Print Permit This feature may be offered as an optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representa- tive to determine if this option is accessible on your system. Refer to Ordering Permits for Your Mailing System in Chapter 11 in this guide for information on ordering permits.
Page 57 DM800™ Series Digital Mailing System Operating Guide To select a Print Permit: 1. From the IntelliLink® Control Center, press the Mode key. 2. Select Print Permit. The “Print Permit Selection” screen appears. 3. Select the permit you want and press Enter.
Page 58: Selecting Or Deselecting An Account
4 • Running Mail Selecting or The information here applies only if you are running the Standard Account- ing package included with your DM Series™ system. If you are using Deselecting Budget Manager or Business Manager refer to the operator guides pro- an Account vided with those applications.
Page 59: Selecting The Class, Carrier, Special Services Or Options
DM800™ Series Digital Mailing System Operating Guide Selecting Each carrier has its own set of classes and each class has its own set of special services. When you select a class or carrier, only those options the Class, available for that selection display in the main screen.
Page 60 4 • Running Mail Selecting Select a Country the Class, If your class requires you to select another country: Carrier, 1. A list of countries appears in the display. You can scroll through the Special countries: Services or • Options •...
Page 61: Selecting The Meter Stamp Options
DM800™ Series Digital Mailing System Operating Guide Selecting The Meter Stamp Options selection allows you to change the elements Meter printed on your piece of mail or tape. Stamp You access the Meter Stamp options Options by pressing the Menu key on the IntelliLink®...
Page 62 4 • Running Mail Selecting Meter Stamp Options: Advertisements Meter Stamp You can have a variety of advertisements appear on your mail. For a list of the advertisements provided with your mailing system, refer to Chapter 11, Options Supplies and Options in this guide. continued To add more advertisements, refer to Performing Updates or Adding Fea- tures in Chapter 9 in this guide.
Page 63 DM800™ Series Digital Mailing System Operating Guide Meter Stamp Options: Inscription You can have a variety of inscriptions appear on your piece of mail. For a list of the inscriptions provided with your mailing system, refer to Chapter 11, Supplies and Options in this guide.
Page 64: Meter Stamp Options: Multiple Tapes
4 • Running Mail Selecting Meter Stamp Options: Print Position Meter This selection allows you to move the print position of the meter stamp Stamp away from the right edge of the envelope. Options 1. Press the Menu key. continued 2.
Page 65: Using Electronic Confirmation Services
Certified Mail - provides you with proof that you mailed the item. Each of these services has its own barcode labels. Using preprinted bar- code labels provided by Pitney Bowes, you can electronically process and submit records for the three types of USPS Confirmation Services to the Pitney Bowes Data Center.
Page 66 If you realize you have put the wrong barcode on a piece of mail or package, you can change it as long as you have not sent the records to Pitney Bowes. Follow the instructions here for Editing, Deleting or Sending Confirmation Services Records.
Page 67 DM800™ Series Digital Mailing System Operating Guide Using USPS Confirmation Services are available when you are in the Attached Scale mode, or Manual Weight Entry mode. Refer to Select the Postage Confirmation Mode section in this chapter for more information.
Page 68 4 • Running Mail Adding If you have already applied postage to a piece of mail and you now want to add a confirmation service to it, follow the procedure here. Confirmation Services After This procedure is based on using a Priority class and the E-Del Con ser- Printing Postage vice.
Page 69 To delete a record, select Mark record for deletion (you cannot delete a record once you have sent it to Pitney Bowes). To send all of the confirmation service records now, select Send re- cords.
Page 70: Adding Postage Or Changing The Date
4 • Running Mail Adding If you do not have the correct postage or date on a piece of mail, you can add more postage or change the date directly on a piece of mail. If you Postage or prefer, you can print the corrections on at a tape instead and then apply it Changing to the piece of mail.
Page 71 DM800™ Series Digital Mailing System Operating Guide Adding Changing the Date Postage or Changing the Date continued 10. If you print a tape, apply the tape to the envelope below the existing SV61162 Rev. C If you are printing the date correction on an envelope and if the enve- lope is sealed, press the Seal key and select Sealer Off.
Page 72: Clearing The Batch Count
4 • Running Mail Clearing If you keep track of the number of pieces of mail you process for each job or mail run, you may want to clear the batch count at the end of a run or the Batch just before starting a new run.
Page 73: Mailing System Setup
Mailing System Setup Contents Navigating Hints ...5-2 Overview of Mailing System Setup ...5-3 Setting the Display Language ...5-4 Adjusting Display Contrast and Volume Control ...5-4 Setting the Date and Time of Day ...5-5 Setting Up a Supervisor Password ...5-6 Setting Up a Lock Code ...5-7 Setting Up the Scale and Selecting Rates ...5-8 Setting Up Postage By Phone®...
Page 74: Navigating Hints
5 • Mailing System Setup Navigating • The maximum number of options that display is 5. To view more op- tions, press the down arrow key. Hints • You can select a numbered option either by pressing the screen key next to the option, or by pressing the corresponding number on the keyboard and pressing the Enter key.
Page 75: Overview Of Mailing System Setup
DM800™ Series Digital Mailing System Operating Guide Overview of If for any reason you need to change the original setup on your system, refer to the appropriate procedure(s) in the following list: Mailing System Setup SV61162 Rev. C Setting the Language Display.
Page 76: Setting The Display Language
5 • Mailing System Setup Setting the Depending on the model of your mailing system, you may be able to set the display to any of the following languages: Display • English Language • Espanol • Francais To change the language of the display: 1.
Page 77: Setting The Date And Time Of Day
DM800™ Series Digital Mailing System Operating Guide Setting the If your mail is picked up at a certain time each day, you can set your sys- tem to advance the date at the mail pickup time. Date and Time of Day NOTE: The date on the meter stamp should correspond to the date when your mail goes to the post office.
Page 78: Setting Up A Supervisor Password
5 • Mailing System Setup Setting Up a You can limit access to the following operations by creating a supervisor password. Supervisor • Adding Postage (Refill) Password • Clearing Batch Information (the number of pieces of mail your system processes) •...
Page 79: Setting Up A Lock Code
DM800™ Series Digital Mailing System Operating Guide Setting Use the Lock Code option to enter a four- digit password to prevent unau- thorized use of your postage meter. Up a Lock 1. Press the Menu key. Code 2. Select Set Up, then select Basic Settings.
Page 80: Setting Up The Scale And Selecting Rates
NOTE: If this is the first time you are using an attached scale, you may be prompted to enter a location code. Contact the Pitney Bowes Help Desk. Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number.
Page 81 DM800™ Series Digital Mailing System Operating Guide Scale/Rates: You can set AutoScale to On or Off. AutoScale Select On to enable the AutoScale feature. Select Off to disable this feature. If you disable this feature and your system has an attached scale, you need to select the Attached Scale mode when running mail if you want your system to weight the mail and calculate postage.
Page 82 3. The system returns to the Scale/Rates Set Up menu. Scale/Rates: This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account ZIP/Zone Prompt representative to determine if this option is accessible on your system.
Page 83 Scale/Rates: This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account Add ZIPs to Zone 0 representative to determine if this option is accessible on your system.
Page 84: Setting Up Postage By Phone
5 • Mailing System Setup Scale/Rates: This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account Confirm Svc representative to determine if this option is accessible on your system.
Page 85: Phone/Network Set Up
Your account number is supplied by Pitney Bowes when you order PBP Account # your system. Do not change this unless you are directed to do so by Pitney Bowes. Phone/Network If you need to dial a number in order to reach an outside line, use this op- tion to enter that prefix number.
Page 86 Secondary PB # Use this option to enter a secondary or alternative Pitney Bowes phone number to dial if the first or primary number is busy. 1. Press the Menu key on the control center. Select Set Up from the main screen, then select Phone/Network Set Up.
Page 87: Modem String
On/Off switch). The modem string is a series of numbers and letters that the modem Phone/Network transmits when it calls Pitney Bowes. This string is entered by your Pitney Set Up: Bowes customer service representative.
Page 88: Network Settings
Pitney Bowes. Contact your Pitney Bowes rep- resentative or call the Help Desk if you are not sure. Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number. Distributor Parameters Mailing System Network Settings Global Account &...
Page 89: Configuring High/Low Funds Warnings
DM800™ Series Digital Mailing System Operating Guide Configuring Setting the Low Funds Warning Value High/Low Use this option to set a value at which the mailing system warns you that the funds remaining in the meter are getting low. Funds 1.
Page 90: Configuring System Timeouts
5. Press the Enter key. Timeouts: This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account System Sleep representative to determine if this option is accessible on your system.
Page 91 DM800™ Series Digital Mailing System Operating Guide 3. Select System Sleep. 4. Enter the number of minutes (0 - 1440 minutes) using the numeric key- board. 5. Press the Enter key. Timeouts: The normal preset timer option allows you to specify how much time you...
Page 92 5 • Mailing System Setup Timeouts: This option allows you to specify how long the system will continue to feed mail placed on the feed deck without having to press the Start key. Waiting for You can set this timeout for 0 - 90 seconds, in 1 second increments. The default timeout is 20 seconds.
Page 93: Defining Presets
DM800™ Series Digital Mailing System Operating Guide Defining You can define up to 10 sets (0 -9) of preset mailing system values, with 9 11 each set having different values for such items as the account name, post- Presets age value, class, carrier, a special service, a mode such as Attached Scale or Differential weighing, and the like.
Page 94 How to Store Advance Date in a Custom Preset This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system.
Page 95 DM800™ Series Digital Mailing System Operating Guide Defining 5. Select On to turn on this feature and store the date advance. Presets Select Off if you want to turn off the feature. continued Refer to the examples on the next page for more information on how storing the Advance Date in custom presets works.
Page 96 5 • Mailing System Setup Defining How to Edit Custom Preset Values Presets To edit an existing custom preset, you define its new values and then over- continued write the old values. 1. Enter the new values for the mail job that correspond to the custom preset you want to change or edit.
Page 97: Taking The Meter Out Of Service
Start key. To print on a tape, simply press the Tape key. Adding an You can connect a Pitney Bowes J624 printer to your mailing system. To add this optional external printer, all you need to do is plug the USB con- Optional...
Page 98: Configuring The Optional Barcode Scanner
5 • Mailing System Setup Configuring If you have an optional barcode scanner attached to your DM800™ Series Digital Mailing System, you can configure it to scan in ac- the Optional count names or account codes if you are using the optional Budget Man- Barcode ager or Business Manager accounting systems.
Page 99: Setting The Default Scan Type
DM800™ Series Digital Mailing System Operating Guide Setting the If you are using an accounting system on your DM800™ Series Digital Mailing System you can set up the scanner so that it interprets the bar- Default Scan code as an account name or account code. Your selection of Account Type Name or Account Code depends on your accounting system.
Page 100 5 • Mailing System Setup Adding If your barcodes include a 1 or 2-digit prefix, or if you want to create bar- codes with a prefix, you can set up your system to recognize this prefix Barcode when you scan the barcode. This prefix identifies whether you are scan- Prefixes ning in an account name or account code.
Page 101: Combining Barcodes
DM800™ Series Digital Mailing System Operating Guide Combining If you need to combine multiple barcode scans into a single barcode, use this setup option. For example, the typical barcode scanner can only ac- Barcodes cept a maximum of 30 characters. If you want to scan an account name that contains more than 30 characters, say 50 characters, you add a "join...
Page 102: Setting Auto-Enter
5 • Mailing System Setup Setting You can set up your system so that after it scans in a barcode value and displays it on the IntelliLink® Control Center screen, it requires you to Auto-Enter press the Enter key to accept that value. You can do this if you want to be sure that an operator verifies that the correct barcode has been scanned.
Page 103: Setting Up The Optional Smart Class™ Feature
Optional before the run. Smart Class™ Smart Class™ is an exclusive Pitney Bowes capability that enables you to Feature process mail at the lowest available postal rate in a single step, eliminating costly time that operators spend to pre-weigh or sort the mail by class be- fore the run, or without interrupting the mail system during the mail run.
Page 104 5 • Mailing System Setup 5-32 As soon as you press Enter, the display shows the first weight break for this Smart Class™: Weight 0 lb 0.0 oz — 0 lb To set the next weight break point, select Add Another Class. You are prompted to enter the maximum weight for this weight break: Enter the max weight for this...
Page 105 DM800™ Series Digital Mailing System Operating Guide 10. Next, you are prompted to enter a "Carrier Name". Enter a name (up 11. You are now prompted to enter the "Smart Class™ Name". This will 12. To exit, press the left arrow key. The main display appears. You can 13.
Page 107: Adding Postage
SV61162 Rev. C Adding Postage Contents Postage By Phone® Meter Payment System ...6-2 Your Postage Meter ...6-2 USPS Rekey Requirements ...6-2 Managing Your Postage Funds ...6-3 Connecting Your Postage Meter to an Analog Phone Line ...6-4 Checking Available Funds in Your Postage Meter ...6-6 Checking Your Postage By Phone®...
Page 108: Postage By Phone® Meter Payment System
This satisfies the inspection requirements. If you have questions, call the Postage By Phone® System number. Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number. USPS Rekey The United States Postal Service (USPS) also requires, for security rea- sons, that the meter keys expire after 3-6 years.
Page 109: Managing Your Postage Funds
DM800™ Series Digital Mailing System Operating Guide Managing Your Refer to the appropriate section listed here for checking funds and account balances and adding postage when using the Postage By Phone® Meter Postage Funds Payment System. SV61162 Rev. C Connecting Your Postage Meter to an Analog Phone Line. Re- fer to this section to see how to connect your postage meter to an analog line.
Page 110 6 • Adding Postage Connecting Connecting Your Postage Meter - Local Analog Phone Line Your If you are using an external modem and there is an analog phone line near Postage your mailing system, you should connect the modem to the USB connec- tor on the back of the IntelliLInk®...
Page 111 DM800™ Series Digital Mailing System Operating Guide 4. Take the control center (and external modem) to where the analog phone line is. 5. Connect the telephone cord (AWG 26 or smaller) from the external mo- dem to the analog telephone line.
Page 112: Checking Available Funds In Your Postage Meter
6 • Adding Postage Checking If you are not sure if you have enough money to run mail or print tapes, you should check the amount of money (funds) in your post- Available age meter. Funds in To check available funds in your meter: Your Postage 1.
Page 113: Adding Postage
(up to $1000). Use whole dollars only; do not key in cents. Your meter automatically adds two decimal places. 6. Press the Enter key. The system dials Pitney Bowes to connect to your account and begins to add the postage to your meter.
Page 115 SV61162 Rev. C Standard Accounting Setup* Contents Navigating Hints ...7-2 Overview of Accounting ...7-3 Using the Account Setup Procedures ...7-4 Before Using the Setup Procedures ...7-4 Viewing Accounts or Subaccounts ...7-5 Creating Accounts and Subaccounts ...7-5 Editing Accounts ...7-7 Setting an Account Period ...7-8 Turning Standard Accounting On or Off ...7-8 Deleting Accounts and Subaccounts ...7-9 Turning Account Password...
Page 116: Accounting Setup
7 • Accounting Setup Navigating Hints • You can access all of the accounting features by pressing the Accounts key on the IntelliLink® Control Center. The system displays the account names in the format shown here (Standard Accounting): • To enter the account set up mode, press the right arrow key on the control center as indicated by the help information on the bottom on the right side of the main screen.
Page 117: Overview Of Accounting
DM800™ Series Digital Mailing System Operating Guide Overview of The information in this chapter describes how to set up the Standard Accounting package provided with your mailing system. If you purchased Accounting the enhanced accounting package, Budget Manager, or if your system is connected to an AccuTrac™...
Page 118: Using The Account Setup Procedures
7 • Accounting Setup Using the The following is a list of all the account setup procedures. For details on each procedure, refer to the section number listed here. Account Setup Procedures Before Using 1. If your system has a supervisor password set up, you must enter that password before you can enter the account setup mode.
Page 119: Viewing Accounts Or Subaccounts
DM800™ Series Digital Mailing System Operating Guide Viewing 1. Press the Accounts key. Accounts or 2. Press the right arrow key to enter the “Set Up Accounts” screen. Subaccounts 3. Select View Accounts. 4. The names of your top level accounts appear. Select the account you want.
Page 120: Accounting Messages
7 • Accounting Setup Creating To create a new subaccount or subsubaccount: Accounts and 1. Press the Accounts key. Subaccounts 2. Press the right arrow key to enter the “Set Up Accounts” screen. continued 3. Select Create Account/Sub. 4. Select Add to an Existing Account. The system displays a list of all of the accounts and prompts you to select the account to which you would like to add a subaccount or subsubaccount.
Page 121: Editing Accounts
DM800™ Series Digital Mailing System Operating Guide Editing You can change the name of an account, make the account inactive (or active), add a password or change an existing one, and clear (reset) all Accounts data from the account. 1. Press the Accounts key.
Page 122: Setting An Account Period
7 • Accounting Setup Setting an By default, your mailing system does not have an account period set. If you set an account period, when your system reaches the end of that pe- Account riod, you need to reset (clear) all of the data in the accounts before you Period can process mail again.
Page 123: Deleting Accounts And Subaccounts
DM800™ Series Digital Mailing System Operating Guide Deleting When you delete an account, you remove its data completely. That data is then unrecoverable. Make sure you do not need the account’s data before Accounts you delete the account. To delete an account: Subaccounts 1.
Page 124: Resetting (Clearing) All Accounts
7 • Accounting Setup Resetting When you reset or clear your accounts, you completely remove all of the data in all of your accounts. Once you clear the data, you cannot retrieve (Clearing) it. To keep a record of your data, be sure and print a Multi-Account Sum- all Accounts mary Report.
Page 125: Transferring Funds
DM800™ Series Digital Mailing System Operating Guide Transferring To transfer funds: Funds 1. Press the Accounts key. 2. Press the right arrow key to enter the “Set Up Accounts” screen. 3. Select Transfer Funds. The system displays a list of your chargeable accounts.
Page 126: Setting The Station Id
7 • Accounting Setup To transfer pieces: 9. Select Transfer Piece Count. The system displays a screen of the same accounts and prompts you to “Enter Number of Pieces to Trans- fer.” Enter the number of pieces or select Transfer Entire Piece Count and press Enter.
Page 127: Selecting An Accounting Type
DM800™ Series Digital Mailing System Operating Guide Selecting an To select and accounting type, or to disable the accounting feature on your mailing system, follow the procedure here. Accounting 1. Press the Accounts key. Type 2. Press the right arrow key to enter the “Set up Account” screen.
Page 128: Your Accounting System Features
7 • Accounting Setup Your You can configure your mailing system to track and account for postage used by departments or individuals within your organization. Your system Accounting stores the following information for each account. System • Account name (alphanumeric) Features •...
Page 129: Account Structure And Hierarchy
DM800™ Series Digital Mailing System Operating Guide Account You can structure your accounts in single or multiple levels. For example, you can divide a top level department (account) into two or more major Structure and sections or subaccounts. You can further divide these subaccounts into Hierarchy two or more sections or subsubaccounts.
Page 130 7 • Accounting Setup You can have all single top level accounts or you can mix both single and multi-layered accounts. The lowest level in the account structure is where charges are incurred. An account or subaccount, just like the subsubac- count is the chargeable account when it’s the last, or single, link in the structure.
Page 131 Reports Contents Introduction ...8-2 Printing a Report ...8-2 Single Account Report ...8-3 Multi-Account Summary ...8-4 Last 5 Refills Report ...8-6 USPS Confirmation Services Report ...8-7 Permit Mail Report ...8-8 Account List Report ...8-8 Funds Report ...8-9 System Setup Report ...8-10 Error Report ...
Page 132: Introduction
8 • Reports Introduction Creating a report is quick and easy on your mailing system. With the capa- bility to print out reports on roll tape or envelopes using the internal mailing system printer, you can easily keep an accurate record of all your mailing activities.
Page 133: Single Account Report
DM800™ Series Digital Mailing System Operating Guide Reports Single Account The Single Account Report gives the total pieces of mail and the postage for a selected account. After you select Single Account Report the last Report account used is displayed. To view another account, press the screen key for Select Another Account.
Page 134: Multi-Account Summary
8 • Reports Multi-Account The Multi-Account Summary supplies the total pieces and postage for all enabled accounts. Summary This report can be printed on an envelope with the internal printer. (Internal printer version) Screen Display <Account Number> <Account Number> <Account Number> <Account Number>...
Page 135 DM800™ Series Digital Mailing System Operating Guide Multi-Account This version of the Multi-Account Summary can only be printed on an at- tached external printer. Account numbers are only assigned to the lowest Summary level of the account hierarchy or transaction level. Account numbers will (External Printer only appear if the account does not have subaccounts.
Page 136: Last 5 Refills Report
8 • Reports Last 5 Refills The Last Five Refills Report lists the last five refills for any enabled ac- count and prints the information on a single envelope or strip of tape. The Report refills are displayed in chronological order. Screen Display Printed Report The Refill Statement provides the following information:...
Page 137 DM800™ Series Digital Mailing System Operating Guide Confirmation The Confirmation Services Report provides details for Confirmation Ser- vices pieces processed and uploaded via IntelliLink® Control Center. It Services Report prints the information on an envelope or strip of tape. System Printer When you select Confirmation Services from the "Select Report"...
Page 138: Permit Mail Report
8 • Reports Permit Mail This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account Report representative to determine if this option is accessible on your system.
Page 139: Funds Report
DM800™ Series Digital Mailing System Operating Guide Funds Report The Funds Report gives a summary of the funds used and available in the meter, total pieces run, batch pieces and value. It prints on one envelope or tape. Screen Display...
Page 140: System Setup Report
Accounting Set Up: Accounting Feature on/off, System, Passwords, Number of Accounts. • Modem Set Up: Dial Out Prefix, Dial Method, Local Number, Pitney Bowes Number, PBP Account, Initialization String. • Scale Settings: Adjustment for Motion, AutoScale, Trip Weight, Units, Origin, Location Code, AutoClear, Clear Zone If New Class, ZIP/Zone Prompt, BMC In- tra ZIP, Add ZIPs to Zone ), Discount Code, Min.
Page 141: Error Report
Error Report This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system. The Error Report lists the last ten errors in chronological order with the most recent error at the top.
Page 142: Job Report
Job Report This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system. The Job Report summarizes a job that is processed in a mode that did not dispense funds.
Page 143 DM800™ Series Digital Mailing System Operating Guide Data Capture The Data Capture Short Report provides information on the data that is transferred from the mailing system through Pitney Bowes Data Center to Report the Post Office. (Non-US Use The Data Capture Report prints on an envelope or tape.
Page 145 Maintaining and Updating Contents Items to Keep On Hand ...9-2 Cleaning the Exterior ...9-2 Tape Maintenance ...9-2 E-Z Seal® Sealing Solution Maintenance ... 9-5 Moistener Maintenance ...9-6 Printer Maintenance ...9-9 Replacing the Ink Cartridge ... 9-11 Changing the Printhead ...9-13 Changing the Wiper Blade Assembly ...9-16 Performing Updates or Adding Features ...9-17 SV61162 Rev.
Page 146: Items To Keep On Hand
Tape Tape maintenance consists of installing a new tape roll. The DM800™ Series Digital Mailing System uses adhesive tape. A red Maintenance stripe appears along its edge approximately 22 inches from the end to in- dicate a low tape condition.
Page 147 DM800™ Series Digital Mailing System Operating Guide Tape is still on roll 1. When you see the red stripe on the tape, go to the Tape Maintenance screen: a.) Press the Menu key. b.) Select Maintenance. c.) Select Load Tape.
Page 148 9 • Maintaining and Updating 3. Drop the new tape in so that it feeds from the bottom of the roll to the right. The protective backing on the tape should be facing down. Pull about 10 inches of tape from the end of the roll up toward the cover and then loop it down into the slot.
Page 149: E-Z Seal® Sealing Solution Maintenance
DM800™ Series Digital Mailing System Operating Guide E-Z Seal ® Your mailing system displays a message telling you when your E-Z Seal® Solution is running low. When you receive this message, your system can Sealing still seal approximately 50 envelopes.
Page 150: Moistener Maintenance
If the seal quality does not improve after cleaning, you can replace the wick or moistener brush as needed. To order replacements, refer to Chap- ter 11, Supplies and Options in this guide. Only a Pitney Bowes represen- tative can install a new moistener tank.
Page 151 DM800™ Series Digital Mailing System Operating Guide Moistener 4. Clean the moistening brush by running the brush under warm Maintenance water. continued 5. If you need to clean or replace the wick, go to Cleaning or Replacing the Wick procedure below.
Page 152 9 • Maintaining and Updating Moistener Adjusting Wetness Maintenance Adjust the wetness to increase of decrease the amount of fluid moved into the sealer. continued 1. Press the Seal key. 2. Press the Adjust Wetness screen key. The Select Sealer Wetness screen appears.
Page 153: Printer Maintenance
If the print quality deteriorates and you cannot improve it with the proce- dures in this chapter, contact the Pitney Bowes Help Desk. Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number.
Page 154: Cleaning The Printer Nozzle
9 • Maintaining and Updating Printing a Test 8. Once the cleaning operation completes, the “Print Test Pattern” screen appears again. Pattern continued 9. Repeat steps 5 and 6 again. If the print pattern still has broken or miss- ing lines, you may need to replace the ink cartridge (see Replacing the Ink Cartridge) or printhead (see Changing the Printhead).
Page 155: Replacing The Ink Cartridge
DM800™ Series Digital Mailing System Operating Guide Replacing the “Low Ink - Order Ink” appears on the IntelliLink® Control Center main screen when there is only enough ink for approximately 10 days of mailing. Ink Cartridge You can choose to ignore this warning - refer to the Configuring Low Ink Warning section in Chapter 5 in this guide.
Page 156 9 • Maintaining and Updating Replacing the To replace the ink cartridge: Ink Cartridge 1. Lift up the main cover and locate the ink car- continued tridge lid. 2. Push the tab on the front of the cartridge lid. Lift the lid up and push toward the back of the machine.
Page 157: Changing The Printhead
DM800™ Series Digital Mailing System Operating Guide Replacing the 4. Insert the ink cartridge with the grooved side Ink Cartridge facing you. continued 5. Close the ink cartridge lid and push down until it locks into place. 6. Close the main cover.
Page 158 9 • Maintaining and Updating 9-14 Push the printhead tab to the left as shown here. While continuing to press the printhead tab to the left, pull the assembly forward as shown here. This ex- poses the printhead cover. Grasp the printhead cover and pull up as shown here.
Page 159 DM800™ Series Digital Mailing System Operating Guide Changing the Printhead continued 10. Grasp the printhead 11. Discard the old 12. Locate the new 13. Install the new SV61162 Rev. C Locate the stand-off on top of the printhead shown here.
Page 160: Changing The Wiper Blade Assembly
9 • Maintaining and Updating 14. Close the printhead cover and push the printhead tab back into place. 15. Close the main cover; the “Initializing Printhead” screen appears. 16. Once the initializing is complete, the “Print Test Pattern” screen ap- 17.
Page 161: Performing Updates Or Adding Features
2. Select Set Up and then press the down arrow key. 3. Select Updates and Add-Ons. 4. Select Check for Updates. The system connects to Pitney Bowes and requests a list of updates. 5. If no updates are available, click OK to exit this screen.
Page 162 Feature Code, then press the right arrow key and a list of the features appears. If you select Phone Download, your system dials Pitney Bowes and performs the update or add-on as soon as it establishes a connection. As soon as it completes the add-on, it prompts you to restart your system so that the updates can take effect.
Page 163: Troubleshooting
Troubleshooting Contents How to Troubleshoot Your Mailing System ...10-2 Envelope Sealing Problems ...10-2 Envelope Feeding Problems ...10-4 Tape Feeding Problems ...10-8 Printing Problems ...10-9 Postage Refill Problems ...10-10 Display Problems ... 10-11 Weighing Problems ...10-12 SV61162 Rev. C 10-1...
Page 164: How To Troubleshoot Your Mailing System
Desk or you can schedule a request for service at our web site. Refer to System the Pitney Bowes Contact Information List at the front of this guide for the phone number of the Help Desk and the web site addresses.
Page 165 DM800™ Series Digital Mailing System Operating Guide Envelope Sealing Problems Possible Causes Envelope(s) Envelope flap dimensions are not within the acceptable range. not sealing, or not sealing properly SV61162 Rev. C Solution Use envelopes with flap depths between 1" and 3 7/8" (25.4 mm and 98.4 mm).
Page 166: Envelope Feeding Problems
10 • Troubleshooting Envelope Feeding Problems Possible Causes More than one Too many envelopes are on the feed deck; envelopes are not envelope is stacked properly on the feed deck. feeding Feeder adjustment setting is incor- rect. Envelopes are too thick or thin for the feeder adjustment setting.
Page 167 DM800™ Series Digital Mailing System Operating Guide Envelope Feeding Problems Possible Causes Envelope(s) You are using envelopes that have dimensions that are getting outside the acceptable range. jammed Top release jam lever Lower release lever SV61162 Rev. C Solution Refer to the Mailing Materials section in Appen- dix C, in this guide for the acceptable envelope dimensions.
Page 168 10 • Troubleshooting Envelope Feeding Problems Possible Causes Envelope(s) You are using envelopes that have dimensions that are getting outside the acceptable range. jammed continued WOW™ transport jam release lever 10-6 Solution To clear a jam in the WOW™ deck: 1.
Page 169 DM800™ Series Digital Mailing System Operating Guide Envelope Feeding Problems Possible Causes Envelope(s) You are using envelopes that have dimensions that are outside the ac- getting ceptable range. jammed continued SV61162 Rev. C Solution To clear a jam in the Transport deck: 1.
Page 170: Tape Feeding Problems
The ma- chine automatically cuts off the excess tape. 7. Close the feed cover. 8. If this problem continues, call the Help desk. Refer to the Pitney Bowes Con- tact Information List in this guide. SV61162 Rev. C...
Page 171: Printing Problems
DM800™ Series Digital Mailing System Operating Guide Printing Problems Possible Causes No postage is The Postage Mode is set to Seal Only. printing Postal Inspection is required. Your mailing system performs an auto- matic postal inspection every time you do a refill. If you have not done a refill in the last 120 days, you will not be able to print postage.
Page 172: Postage Refill Problems
Check your account balance. Refer to the Checking Your Postage By Phone® Account Bal- ance section in Chapter 6 of this guide. Call the Help Desk. Refer to the Pitney Bowes Contact Information List in this guide for the phone number of the Help Desk.
Page 173: Display Problems
Refer to the Pitney Bowes Contact Informa- tion List in this guide for the phone number of the Help Desk. Call the Help Desk. Refer to the Pitney Bowes Contact Information List in this guide for the phone number of the Help Desk.
Page 174: Weighing Problems
10 • Troubleshooting Weighing Problems Possible Causes Scale does not For MP Series External Weighing Platform scales: return to zero or postage The scale top cover may not be weights are seated properly on the scale. erractic 10-12 Solution 1. Remove the top cover and make sure that the 4 plastic grommets in the scale are seated correctly.
Page 175 DM800™ Series Digital Mailing System Operating Guide Weighing Problems Possible Causes Scale does not For MP Series External Weighing Platform scales: return to zero or postage The scale top cover may not be weights are seated properly on the scale.
Page 177: Supplies And Options
Supplies and Options Contents Ordering Supplies ... 11-2 Consumables You Can Order ... 11-2 Moistener Kits ... 11-2 Printhead Kit and Wiper Blade Replacements ... 11-2 Accessories You Can Order ... 11-3 USPS Supplies ... 11-4 SV61162 Rev. C 11-1...
Page 178: Ordering Supplies
11 • Supplies and Options Ordering You can order supplies through the Pitney Bowes Supply Line™, or you can order from the Pitney Bowes web site. The web site features a wide Supplies assortment of genuine Pitney Bowes supplies at attractive prices. You can take advantage of special quantity pricing and online discounts.
Page 179: Accessories You Can Order
You can order additional customized advertisements and inscriptions by calling the Pitney Bowes Supply Line™ or visiting the Pitney Bowes web site. Refer to the Pitney Bowes Contact Information List at the front of this guide for the Pitney Bowes Supply Line™ phone number and the Pitney Bowes web site addresses.
Page 180: Usps Supplies
You request Pitney Bowes to create customized art- work for the permit(s). Refer to the Pitney Bowes Contact Information List at the front of this guide for the Pitney Bowes Supply Line™ phone number. 3. Pitney Bowes sends you the permit(s) on an art card that plugs into the side of the IntelliLink®...
Page 181 Glossary SV61162 Rev. C...
Page 182 Business Manager is an enterprise accounting system that allows you to capture and manage postal transactions from the several different Pitney Bowes meters, mailing machines, and mailing systems. You can manage all systems from a single host PC that is running the Business Manager application.
Page 183 Press to clear an entry or if no data has been entered press to take you to the previous screen. Place to connect an optional Pitney Bowes scale, printer, or a PC. The IntelliLink® Control Center is the module mounted on...
Page 184 The area of the mailing machine where you feed the envelopes. A series of five or six vertical bars used by automated postal equipment to identify, orient, and separate reply mail. The amount of money in your Postage meter (Postal Security Device - PSD).
Page 185 Mail consisting of varying lengths and widths. Press to choose from a variety of mail processing modes. That part of the mailing system that dials the Pitney Bowes Postage By Phone® Meter Payment System center and transfers information over the phone.
Page 186 A • Glossary Rate update Reports Key Return Receipts Restricted Delivery Screen Keys Seal Key Shingle Side Guide Signature Confirmation Sleep Timer Stacker Supervisor Password Tape Exit Changing of the postal rates by the USPS. This key allows you to view a or select a report to print. A return receipt for Certified Mail serves as a legal document proving the date and time when the recipient took possession of the piece of mail.
Page 187 DM800™ Series Digital Mailing System Operating Guide Test Pattern Thickness Adjustment Knob Tyvek® USPS WEIGH-ON-THE-WAY™ (WOW™) Wiper Blade ZIP Code ZIP+4 Code SV61162 Rev. C The pattern printed during a test to show the clarity of the meter imprint. Adjusts the tension to accommodate the thickness of the pieces of mail you are feeding.
Page 189 Appendix B - Operator Training Checklist The following checklist includes the topics your Pitney Bowes representative will discuss with you to ensure that you fully understand how to operate your DM Series™ mailing system. The checklist is divided into the following sections: Learning About Your System ...
Page 190: Learning About Your System
Refer to Chapter and Section Chapter 2, Parts of Mailing System Chapter 2, The IntelliLink® Control Center Appendix C, Specifications Appendix C, Mailing Material Pitney Bowes Contact Information List Pitney Bowes Contact Information List Chapter 1, Safety Requirements Page Done 2-14 SV61162 Rev.
Page 191: Basic Operations
DM800™ Series Digital Mailing System Operating Guide Basic Operations Place a check mark in the Done box when you complete the topic. How to do the following: Move around, select and enter information in the main screen. Determine the best way to run mail on your system.
Page 192: Advanced Operations
B • Operator Training Checklist Advanced Operations Place a check mark in the Done box when you complete the topic. How to do the following: Change or advance the date to be printed on your enve- lope or tape (this does not change your system's date).
Page 193: If You Need To Change Your System Setup
DM800™ Series Digital Mailing System Operating Guide If You Need To Change Your System Setup Place a check mark in the Done box when you complete the topic. How to do the following: Change the date on your DM Series™ System.
Page 194 B • Operator Training Checklist If You Need To Change Your System Setup (continued) Place a check mark in the Done box when you complete the topic. How to do the following: Change timeouts on your DM Series™ Digital Mailing System, including: •...
Page 195: What You Need To Do To Maintain Your System
DM800™ Series Digital Mailing System Operating Guide What You Need to Maintain Your System Place a check mark in the Done box when you complete the topic. How to do the following: Determine what supplies you need to keep on hand.
Page 196: If You Have Problems With Your System
B • Operator Training Checklist If You Have Problems with Your System Place a check mark in the Done box when you complete the topic. What to do if the following occurs: Envelopes are not sealing correctly. Envelopes are not feed- ing correctly, or are getting jammed.
Page 197: Specifications
Specifications SV61162 Rev. C...
Page 198 C • Specifications Specifications DM800™ Series Digital Mailing System - Specifications Table Dimensions and Weight Overall Dimensions: Weight (kgs): Electrical Electrical Requirements Agency Approvals Compliance Operating Conditions Temperature Range F (C) Rel. Humidity Capacities and Features Feeder Type Feeder Deck Capacity...
Page 199 DM800™ Series Digital Mailing System Operating Guide Capacities and Features (continued) Throughput Speed #10, without optional WOW module, envelopes/min Throughput Speed #10, with optional WOW module, envelopes/min Throughput Speed Tape/min for longest meter stamp The actual throughput of your mailing system will vary depending on the material processed, the skill of the operator, and whether you are running in reduced speed mode.
Page 200 C • Specifications Specifications Advertisements and Inscriptions continued Advertisements Inscriptions Permit Mail Image (An option you may be able to pur- chase, not available on all systems.) Mailing Materials Envelope Dimensions (refer to envelope measurement figure on the next page) Envelope Flap Depth (refer to envelope measurement figure) Envelope Thickness...
Page 201 DM800™ Series Digital Mailing System Operating Guide 13 in. (330mm) 3 7/8 in. (98.4 mm) Maximum 13 in. (330 mm) 5 in. (127mm) 1 in. (25.4mm) Minimum 3.5 in. (88.1 mm) Envelope Dimensions SV61162 Rev. C...
Page 203 Index SV61162 Rev. C...
Page 204 I • Index Accessories description 2-4,11-3 ordering 2-4,11-3 Accounting selecting the accounting type 7-13 set up mode 7-2 turning off accounting 7-13 Accounts accessing features 7-2 adding subaccounts to 7-5 changing name 7-5,7-7 changing number 7-5 changing password 7-5 changing status 7-7 checking Postage By Phone balance 6-6 clearing account information 7-10 enabling/disabling 7-8...
Page 205 DM800™ Series Digital Mailing System Operating Guide Data capture report 8-13 Date advancing the date 5-5 selecting date options 4-21 setting date options 5-5 Daylight saving setting up 5-5 Dialing preﬁx 5-13 Differential weighing how to use 4-13 when to use 4-4,4-5...
Page 206 I • Index Language options 5-4 select 5-4 Last 5 reﬁlls report 8-6 Loading a tape roll 9-2 Lock button description 2-14 location 2-15 Low funds warning description 5-17 setting up 5-17 Mail preparation 3-2 quick setup and start 3-2 selecting the postage mode 4-10,4-14,4-16 tips for feeding mail 4-8 Mailing system...
Page 207 DM800™ Series Digital Mailing System Operating Guide protecting mail operations 5-6 setting up for each account 7-5 setting up supervisor 5-6 turning on/off for accounting 7-9 Permit deﬁned 2-4 selecting 4-17 Permit mail report 8-8 Pitney Bowes Supply Line™ 2-4...
Page 208 I • Index Reports key description 2-14 location 2-15 Safety requirements 1-4–1-10 Scales password protecting setup 5-6 procedures for setting up 5-8 setting up attached scale 5-8 setting up autoscale 5-9 setting up ZIP code prompt 5-10 setting up Zone prompt 5-10 scanner conﬁguring the barcode scanner 5-26 Screen keys...
Page 209 DM800™ Series Digital Mailing System Operating Guide WEIGH-ON-THE-WAY™ using 4-11,4-12 when to use 4-4 WEIGH-ON-THE-WAY™ Module 2-5 location 2-7 Weighing mail differential weighing 4-11,4-12,4-13 using WEIGH-ON-THE-WAY™ 4-11,4-12 using Weigh First Piece 4-12 Weight on the main screen 2-16 Weigh First Piece...

Pitney Bowes DM800 Series Operator's Manual

1 Read this First

4 Running Mail

5 Mailing System Setup

6 Adding Postage

7 Standard Accounting Setup*

8 Reports

9 Maintaining and Updating

10 Troubleshooting

11 Supplies and Options

Quick Links

Chapters

Need help?

Questions and answers

Related Manuals for Pitney Bowes DM800 Series

Summary of Contents for Pitney Bowes DM800 Series

Table of Contents