Pitney Bowes DM230L Operator's Manual
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Pitney Bowes DM230L Operator's Manual

Pitney Bowes DM230L Operator's Manual

Pitney bowes inc. digital mailing system operator guide dm230l, dm330l, dm350l
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Summary of Contents for Pitney Bowes DM230L

  • Page 2 E-Z Seal , Postage By Phone , and IntelliLink Control Centre are trademarks or registered ® ® trademarks of Pitney Bowes Inc. ENERGY STAR is a registered trademark of the United States Environmental Protection Agency.

  • Page 3: Alerting Messages

    Alerting Messages Various messages are used throughout this guide to alert you to potentially hazardous or error causing conditions. These messages are as follows: WARNING! Alerts you to conditions or practices that could cause serious injury. CAUTION: Alerts you to conditions or practices that could cause damage to the equipment or to the material being run.

  • Page 4: Fcc Compliance

    FCC Compliance This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not in- stalled and used in accordance with the instruction manual, may cause interference to radio communications.
  • Page 5 This equipment is not intended to be serviceable. Please refer to the warranty information if problems occur. Failed units will be withdrawn by approved Pitney Bowes service engineers and returned to the U.S. Ser- vice Centre. For reference purposes, the U.S. Service Centre contact address is: Pitney Bowes Inc., Walter Wheeler Drive, Stamford, CT 06926-0700.

  • Page 6: Table Of Contents

    Equipment ... 1-4 Material ... 1-5 Important Safety Notes ... 1-6 Important Telephone Safety Instructions !!! ... 1-8 Parts of the DM230L/DM330L System ... 2-2 Parts of the DM350L System ... 2-4 DM350L Autofeeder Control Panel ... 2-6 IntelliLink Control Centre - DM230L/DM330L ... 2-8 IntelliLink Control Centre - DM350L ...
  • Page 7 The Ready Screen ... 3-2 Applying Postage and Running Mail ... 3-3 Printing Postage on an Envelope ... 3-4 Processing Lettermail on the DM230L/DM330L System without the optional weight platform ... 3-4 Mail In a Minute – Processing a Letter Using the Integrated Weigh Platform ...
  • Page 8 Setting Up the Phone Connection ... 4-8 Choosing the Dial Method ... 4-8 Entering the Dial Prefix ... 4-8 Entering the Pitney Bowes Phone Number ... 4-9 Selecting the Modem Type ... 4-10 Entering the Modem Initialization String ... 4-11 Setting the Distributor Parameters ...
  • Page 9 The DM230L/DM330L System ... 6-2 The DM350L System ... 6-3 Maintaining the Moistener ... 6-4 Removing and Cleaning the DM230L/DM330L ... 6-4 Removing and Cleaning the DM350L ... 6-6 Loading the Tape Strip Feeder ... 6-9 The DM230L/DM330L ... 6-9 The DM350L ...
  • Page 10 DM230L, DM330L, DM350L Operating Guide Getting Help ... 7-2 Before You Call..7-2 Power Problems ... 7-3 Envelope Feeding Problems - DM230L/DM330L ... 7-3 Envelope Tape/Feeding Problems - DM350L ... 7-4 Tape Feeding Problems ... 7-7 Printing Problems ... 7-9 Display Problems ...
  • Page 11 Table of Contents SV61891 Rev. A...
  • Page 12 Contacts Chapter Contents This section lists all of the Pitney Bowes contact information. Pitney Bowes Contact Information List ...xii SV61891 Rev. A...

  • Page 13: Contacts

    Contacts Pitney Bowes Pitney Bowes Web Sites Contact Go to www.pitneybowes.ca to: Information List • View frequently asked questions (FAQs), • Order PB supplies and accessories, • Place requests for service, • View order status for supplies, and • Add postage to your Postage By Phone account.

  • Page 14: Our Help Desk

    8:00 AM – 7:45 PM EST. Postage By Phone ® To contact Postage By Phone , call 1.800.387.4660. ® Pitney Bowes Supplies To order genuine Pitney Bowes supplies, call the Supply Line 1.800.672.6937 or visit us online at www.pitneybowes.ca. SV61891 Rev. A xiii...
  • Page 15 Contacts SV61891 Rev. A...

  • Page 16: Specifications And Safety Information

    1 Specifications and Safety Information Chapter Contents What is IntelliLink ...1-2 Postal Requirements ...1-3 The Quick Reference Guide ...1-3 Specifications ...1-4 Important Safety Notes ...1-6 Telephone Safety Instructions ...1-9 SV61891 Rev. A...

  • Page 17: What Is Intellilink Tm

    1 • Specifications and Safety Information What is IntelliLink, provides you with a digital gateway to an entire suite of services and information to help you move your mail more efficiently and enhance IntelliLink your business performance. It allows you to: Add Features On Demand You can easily download envelope ads and optional product enhancements such as departmental accounting.

  • Page 18: Postal Requirements

    “Inspection Required” appears on the main screen of the IntelliLink you to connect to Pitney Bowes and perform an inspection.) • The postage tape you use must meet Canada Post specifications.

  • Page 19: Specifications

    Size: 16.25D (413 mm) x 31" W (787 mm) x 16" H (406 mm), not including stacker tray. Weight: 29.0 lbs. (13.2 kg), approximate. DM230L, DM330L and DM350L Power Requirements: 120 VAC, 60 Hz, 3A Communications Ports: 1 USB; 1 Serial (RS-232);...

  • Page 20: Material

    Maximum Stack Height for Mail on DM350L: 3"(76 mm) IMPORTANT! For best results, always make sure your material conforms to our published specifications. 11.6" Envelope Dimensions SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide 13.39" 3" Maximum 3" 4.13" 1"...

  • Page 21: Important Safety Notes

    Reset Type: Postage By Phone continued… Piece Count: Up to 8 digits (nonresettable) Important Safety When using the DM230L, DM330L or DM350L, follow the basic safety precautions for all office equipment. Notes • Use only Pitney Bowes approved supplies, in particular aerosol dusters.
  • Page 22 When removing stalled material, avoid using too much force to protect against minor personal injury and damaging equipment. • Immediately report to Pitney Bowes Service any damaged or non-functioning components. The unit may be unsafe for use. • To prevent overheating, do not cover the vent openings. At times vent openings may not be visible, but still allow ample spacing around the unit for ventilation.

  • Page 23: Important Telephone Safety Instructions

    1 • Specifications and Safety Information Important The IntelliLink lines. For your protection, basic safety precautions should always be Telephone Safety followed to reduce the risk of fire, electric shock, and injury to persons. Instructions !!! These safety precautions include: •...

  • Page 24: Getting To Know Your System

    2 Getting to Know Your System Chapter Contents This chapter describes the parts of your DM Series systems. Parts of the DM230L/DM330L System ...2-2 Parts of the DM350L System ...2-4 DM350L Autofeeder Control Panel ...2-6 IntelliLink Control Centre - DM230L/DM330L ...2-8...

  • Page 25: Parts Of The Dm230L/Dm330L System

    2 • Getting to Know Your System Parts of the DM230L/DM330L System DM330L - shown with Stacker SV61891 Rev. A...
  • Page 26 13. Power Lamp Indicator - Lights when mailing machine is on. Also 14. Numeric Keypad - Use numeric keypad to manually enter weight, SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide IntelliLink Control Centre - Contains the operator display, keypad and function keys for communicating with the mailing system and the build in postage meter (Postal Security Device, PSD).

  • Page 27: Parts Of The Dm350L System

    2 • Getting to Know Your System Parts of the DM350L System SV61891 Rev. A...
  • Page 28 SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide Autofeeder Control Panel - Contains all of the levers for the feeder section of the DM350L. See DM350L Autofeeder Control Panel on the next page for more information. Moistener Container - Holds the sealing fluid for sealing the envelope flap.

  • Page 29: Dm350L Autofeeder Control Panel

    2 • Getting to Know Your System DM350L Autofeeder Control Panel SV61891 Rev. A...
  • Page 30 SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide Seal/No Seal - Use this to select seal or no seal. The position shown is for no seal. Thickness Selection Lever - Use this to adjust for the thicknesses of the envelopes you are feeding into your DM350L system. The setting shown here is for thin envelopes.

  • Page 31: Intellilink Tm Control Centre - Dm230L/Dm330L

    2 • Getting to Know Your System IntelliLink Control Centre - DM230L/DM330L 0.000kg 2006.08.17 Class: None Place mail on scale or Enter manual weight ���� ����� ��������� ���� ����� ������������ $0.00 ������ ������ ����� ��� ������ ������ ������� ������ ��� ������...
  • Page 32 16. Numeric Keypad - Use this to key in postage values (Corrections, Statement of Mailings / Manifests), refill amounts and other numerical information. Press CE/C to clear an entry or move back through the setup menus to exit them. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide...

  • Page 33: Intellilink Tm Control Centre - Dm350L

    2 • Getting to Know Your System IntelliLink Control Centre - DM350L 0.000kg 2006.08.17 Class: None Place mail on scale or Enter manual weight ���� ����� ��������� 2-10 ���� ����� ������������ $0.00 ������ ������ ����� ��� ������ ������ ������� ������ ��� ������ ������������...
  • Page 34 Press CE/C to clear an entry or move back through the setup menus to exit them. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide Acct/Batch Totals - Press to see the total postage used and number of pieces charged to an account. If the accounting feature...

  • Page 35: Machine Features - Side, Rear Of Dm230L/Dm330L And Dm350L

    2. Power Receptacle - The power cord goes here 3. Autofeeder Port - (DM350L Only) Autofeeder cable attaches here. 4. Serial Port - Use this to connect your control centre to a Pitney Bowes serial printer. 5. Phone Jack - Plug an analog phone line here. (Fax machines are usually connected to an analog phone line.) The jack accepts a stan-...
  • Page 36 SV61891 Rev. A 3 Running Mail Chapter Contents Before You Begin ...3-2 Checklist ...3-2 The Ready Screen ...3-2 Applying Postage and Running Mail ...3-3 Printing Postage on an Envelope ...3-4 Printing Postage on Tape Strips ... 3-11 Printing Postage Using Presets ...3-17 Sealing the Envelopes Only ...3-18 Selecting a Class or Special Service ...3-19 Printing an Advertisement ...3-23...

  • Page 37: Running Mail

    3 • Running Mail Before You Begin Before you run mail on your system, review the Checklist below. • Make sure your mailing system is plugged into a properly grounded, Checklist 110 VAC receptacle. Always follow the safety precautions in Chapter 1. •...

  • Page 38: Applying Postage And Running Mail

    Applying Postage You can select several different modes for applying postage or running mail on your DM230L/DM330L or DM350L system. Refer to the and Running Mail appropriate procedure listed here. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide Printing Postage on an Envelope.

  • Page 39: Processing Lettermail On The Dm230L/Dm330L System Without The Optional Weight Platform

    3 • Running Mail Printing The procedures for printing postage on an envelope are different for the DM230L/DM330L and the DM350L systems. In addition, there are different Postage on procedures if you have purchased the optional weight platform or parcel an Envelope rating module.
  • Page 40 4. Slide the envelope to the right until the system takes hold of it. The system prints the postage and ejects the piece. 5. To complete sealing, compress the envelope stack. See Chapter 6 for instructions on refilling and maintaining the moistener. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide DM330L shown above.

  • Page 41: Mail In A Minute – Processing A Letter Using The Integrated Weigh Platform

    3 • Running Mail Mail In a Minute 1. Weigh Mail Piece – Place mail piece on the integrated weigh platform. – Processing 2. Select Class – Press the Class button and select Change Class a Letter Using (option 1.) then select Lettermail and press Enter to confirm. the Integrated 3.
  • Page 42 4. Slide the envelope to the right until the system takes hold of it. The system prints the postage and ejects the piece. 5. To complete sealing, compress the envelope stack. See Chapter 6 for instructions on refilling and maintaining the moistener. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide DM330L shown above.

  • Page 43: Processing And Feeding Lettermail On The Dm350L System

    3 • Running Mail Processing and Processing Lettermail on the DM350L requires the same process as the DM230L and DM330L. You must first weigh the mail piece using the Feeding Lettermail integrated weigh platform or through the Manual Weight Entry feature.
  • Page 44 6. To feed oversized envelopes: SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide feed deck with the flaps down and facing the rear wall. Shingle the envelopes so that the bottom envelope feeds first. All envelopes should be the same size.
  • Page 45 3 • Running Mail Processing and 7. If the postage does not print on the envelope, it may have been skewed when it entered the print area. If that occurs, you will get the Feeding Lettermail following error message in the display on the IntelliLink on the DM350L Centre: System...

  • Page 46: Printing Postage On Tape Strips

    The display says “Printing Tape...” and shows the number of tapes remaining to print. NOTE: The DM230L does not have a Tape Strip dispenser. In order to process a parcel you must use a Tape Sheet which is run throught the feeder like an envelope.

  • Page 47: Dm350L: Printing Tapes

    3 • Running Mail DM350L: 1. Push the tape load lever to the right as shown here and push the tapes down into the slot. Place the tapes in the slot so that the backing faces Printing Tapes toward the left (toward the tape load lever). 2.

  • Page 48: Processing A Parcel Without Using The Optional Parcel Rate Module

    (yes) you will return to the Home screen and the message “Ready to Print” will be displayed. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide (option 6) the system will take you to the class selection option menu (skip to step 3).

  • Page 49: Processing A Parcel Using The Optional Parcel Rate Module

    Print” will be displayed below. which system you have: a. DM230L – Insert a Tape Sheet into the Feeder to print your post- age and upon completion affix the postage indicia to your parcel. b. DM330L / DM350L – Press the Tape button. Enter the number of Tape Strips you want to print from the Tape Strip feeder and press Enter to confirm.
  • Page 50 7. The procedures for printing postage for parcels varies depending on which system you have: a. DM230L – Insert a Tape Sheet into the Feeder to print your postage b. DM330L / DM350L – Press the Tape button. Enter the number of SV61891 Rev.
  • Page 51 7. The procedures for printing postage for parcels varies depending on which system you have: a. DM230L – Insert a Tape Sheet into the Feeder to print your postage b. DM330L / DM350L – Press the Tape button. Enter the number of 3-16 and upon completion affix the postage indicia to your parcel.

  • Page 52: Printing Postage Using Presets

    Print tapes as described in Printing Postage on Tape Strips (or Sheets) in this chapter. If you'd like to set up custom preset values or change them, see Chapter 4. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide Control Centre, press the 3-17...

  • Page 53: Sealing The Envelopes Only

    Envelopes Only To select this mode on the DM230L/DM330L/DM350L: 1. Press the Normal Preset button on the IntelliLink 2. Press the number for Seal Only. The seal-only ready screen appears. 3. Follow the instructions in the Printing Postage on an Envelope section in this chapter to feed the envelopes.

  • Page 54: Selecting A Class Or Special Service

    When you are done selecting the class and/or special service, print the envelope as described in Printing Postage on an Envelope in this chapter or print tapes as described in Printing Postage on Tape Strips (or Sheets) in this chapter. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide 3-19...

  • Page 55: Selecting Or Changing A Class

    3 • Running Mail Selecting or To make or change a class selection: Changing a 1. If you need to manually enter the weight of the mail, press the Class Class key; then press the number for the Enter manual weight. 2.

  • Page 56: Selecting A Postal Code Or Zone

    4. Press Yes (Enter) to confirm your selection when the system display prompts you to do so. If the class you selected provides special services, the system display prompts you to enter them now. Refer to Selecting a Special Service below. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide 3-21...

  • Page 57: Selecting A Special Service

    3 • Running Mail Selecting 1. When you select a class that provides special services, you are asked if you want to add any of these services. a Special Service 2. Press Yes (Enter) and the display lists all of the special service options available for the class.

  • Page 58: Printing An Advertisement

    4. Feed envelopes through the system as described in Printing Postage on an Envelope in this chapter, or: Feed tapes as described in Printing Postage on Tape Strips (or Sheets) in this chapter. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide 3-23...

  • Page 59: Changing The Date On Your Mail

    3 • Running Mail Changing the Advancing the Date Date on Your You can advance the mail submission date up to 30 days. Mail 1. Press the Date/Ad key. 2. Press the number for Date. 3. Press the number for Advance Date. 4.

  • Page 60: Selecting An Account

    3. If you use the accounting feature, the display shows the batch value and number of pieces printed for the currently selected account. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide key again to see more. If no account password is needed, the display shows the account you selected and returns to the ready screen.

  • Page 61: Printing A Record Of This Information

    3 • Running Mail Printing a DM230L/DM330L • To print a report of the batch count on tape, press the Tape key on the Record of this IntelliLink Information • To print a report on an envelope, place an envelope on the feed deck and guide it to the rear and right.

  • Page 62: Clearing The Batch Count

    NOTE: To return back to viewing weight in metric units repeat steps 1 through 4 above. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide CAUTION! Make sure you really want to clear the batch register; once you do, you cannot restore the information.

  • Page 63: Adding Or Correcting Postage

    3 • Running Mail Adding If you do not have the correct postage on a piece of mail, you can add more postage directly on a piece of mail. If you prefer, you can print the Postage or corrections on a tape instead and then apply it to the piece of mail. Correcting The following outlines the procedure for processing a postage correction.

  • Page 64: Adding Or Correcting Postage

    Alternatively, you can use a Tape Sheet or Tape Strip to print the correction indicia and place it to the left of the original indicia (for parcels) or as instructed above for letters. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide 3-29...
  • Page 65 3 • Running Mail Printing a A digital indicia can be printed to evidence payment for other types of mailings and shipments which include the following: Statement • Multiple parcel shipments of Mailing • Bulk mailings using pre-printed permit envelopes or Manifest The following outlines the procedure to print a digital indicia to evidence Payment...
  • Page 66 Tape Sheet or Tape Strip. 8. Once you have completed processing or printing your Statement of Mailing / Manifest Payment indicia, press the Normal Preset button to reset your mail processing settings. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide 3-31...

  • Page 67: Test Print / Zero Dollar Indicia

    3. The system will return back to the ready screen with a $0.00 value in the top right hand corner and the message “Ready to Print” displayed. Place your envelope or tape sheet in the feeder (DM230L) or press the Tape button (DM330L & DM350L) and select the number of prints you would like.

  • Page 68: System Setup

    SV61891 Rev. A 4 System Setup Chapter Contents The Options Key: Navigating the Menus ...4-2 Overview of Mailing System Setup ...4-3 Adjusting the DisplayContrast ...4-4 Setting the System Clock ...4-4 Changing the Lock Code or Password ...4-6 Setting Up the Phone Connection ...4-8 Setting Up the Postage By Phone Refill Options ...4-14 Setting the Postage Funds Warnings ...4-16...

  • Page 69: The Options Key: Navigating The Menus

    4 • System Setup The Options Key: The Options key provides you access to all of the system setup functions. Navigating the The screens below shows some typical selections available when you press the Options key. The actual selections and the order in which they Menus appear, may vary depending on the features you purchased with your system.

  • Page 70: Overview Of Mailing System Setup

    Setup For each procedure, refer to the section number indicated here. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide Adjusting the Display Contrast. Setting the System Clock. Changing the Lock Code or Password. Setting Up the Phone Connection.

  • Page 71: Adjusting The Displaycontrast

    NOTE: If you make any changes to your date or time settings on your system, you must initiate a connection to the Pitney Bowes Data Centre prior to running mail. These changes are then recorded and reflected in the parameters printed in your digital indicia.

  • Page 72: Changing The Automatic Date Advance Time

    5. Key in the value you want. You can enter a value from 1 to 10 minutes. 6. Press Enter. The display shows the time you entered. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide NOTE: If you want to turn the date advance feature off, set the advance time to 12:00 A.M.

  • Page 73: Changing The Lock Code Or Password

    4 • System Setup Changing The Lock Code prevents unauthorized access to your mailing system. the Lock If your system is set up to prompt you for a supervisor password you can change it as well. The supervisor password prevents unauthorized access Code or to the postage refill operation or to the optional accounting setup Password...

  • Page 74: Changing The Password

    – “Supervisor Access Set“ or “Supervisor Access Disabled”– and returns to the Basic Settings Menu. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide NOTE: The system will not let you disable the supervisor password if account passwords are in use.

  • Page 75: Setting Up The Phone Connection

    The phone connections options include: • Choosing the Dial Type (Tone or Pulse) • Entering the Dialing Prefix • Entering the Pitney Bowes Phone Number • Selecting the Modem Type (Internal/External) • Entering the Modem Initialization String • Setting the Distributor Parameters Choosing the Use this to tell the system whether your have a tone or pulse type phone.

  • Page 76: Entering The Pitney Bowes Phone Number

    SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide Control Centre. It is set by your Pitney Bowes CAUTION! If you change your mind and decide not to change this number, press the CE/C key TWICE to back out of the...

  • Page 77: Selecting The Modem Type

    4 • System Setup Selecting the You can set the system to use either its built-in modem or an external modem. Modem Type 1. Press the Options key. 2. Select Setup Menu, then Basic Settings. 3. Press the Options key again then select Phone Setup. 4.

  • Page 78: Entering The Modem Initialization String

    3. Press the Options key again then select Phone Setup. 4. Select Modem Initialization. 5. Press CE/C to remove the current value. 6. Type in the new value provided by your Pitney Bowes representative. Press Enter to accept the new value. SV61891 Rev. A...

  • Page 79: Setting The Distributor Parameters

    (ANI)/Least Cost Zone (LCZ) server that identifies your system and routes your call to a zone that ensures the lowest cost for the connection. 4-12 CAUTION! Do not change these parameters unless directed to do so by your Pitney Bowes representative. SV61891 Rev. A...
  • Page 80 Parameters continued… Primary DNS Server This is the internet address of the Pitney Bowes primary domain name server (DNS). The domain name server converts your system name to its IP address. Secondary DNS Server This is the internet address of the Pitney Bowes secondary domain name server (DNS).

  • Page 81: Setting Up The Postage By Phone Refill Options

    Options • Transfer funds from your control centre back to your Postage By Phone to do so by a Pitney Bowes representative). Enter Your In order to add postage to your account, you need a valid Postage By Postage Phone By Phone ®...

  • Page 82: Password Protecting The Adding Postage Process

    1. Press the Options key. 2. Select Setup Menu, then Advanced Functions. 3. Select Remove Funds/Purge Ink. 4. Follow the prompts in the display. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide ® account, follow the steps representative instructs you ®...

  • Page 83: Setting The Postage Funds Warnings

    4 • System Setup Setting the You can specify values so that when your postage funds drop below a certain level, or if you try to enter too much postage for a piece of mail, Postage the system displays a warning. Funds Warnings Setting the...

  • Page 84: Setting Up An Attached Scale

    (refer to Machine Features – Side, Rear diagram in Chapter 2 of this guide), you are prompted to: "Enter new Location Code:" Key in the code you received from Pitney Bowes and press Enter. The system will take you directly to the screen displaying all of the scale setup options.

  • Page 85: Selecting The Scale Vibration Mode

    4 • System Setup Selecting You can select how much time your system allows the scale to settle. the Scale 1. Press the Options key, then Setup Menu, then Basic Settings. Vibration 2. Press the Options key then select Scale/Rates Setup . Mode 3.

  • Page 86: Turning Autoscale On And Off

    3. Select Location Code. 4. If there is no code entered, or if you need to change the existing one, key in the new code supplied by Pitney Bowes. 6. Press Enter to accept the new code. SV61891 Rev. A...

  • Page 87: Setting The Autoclear Function

    4 • System Setup Setting the You can use the AutoClear option to have your system clear either the class or the Zone whenever you place a new piece of mail on the scale. AutoClear Function 1. Press the Options key, then Setup Menu, then Basic Settings. 2.

  • Page 88: Entering A Canada Post Contract Discount Code

    The displays then asks you if you want to enter another code. To enter another code, press Enter and repeat steps 5 and 6. If you do not want to enter another code, press No (Options key). SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide 4-21...

  • Page 89: Defining Presets

    4 • System Setup Defining A preset is a custom setting you can call up at the touch of a button. Your system can store settings for 10 custom presets. The Normal Preset is Presets a factory default setting that has no Class, Weight or Postage Value assigned to it.

  • Page 90: Viewing A Preset

    5. Press Enter. The display shows all values currently assigned to the preset. 6. To view another preset, press CE/C and select another preset. To return to the Ready screen, press Enter. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide 4-23...

  • Page 91: Renaming A Preset

    4 • System Setup Renaming a To change a preset name: Preset 1. Press the Options key. 2. Select Setup Menu, then Presets-normal/custom. 3. Select Rename a Preset. The display lists all presets. 4. Key in the number of the preset you want to rename. 5.

  • Page 92: Performing Updates, Add-Ons, And Enabling Features

    2. To reboot your system, unplug the AC cord from the wall outlet, Update or then plug the cord back in. Add on SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide to Check for Updates account balance or add ® 4-25...

  • Page 93: Using Intellilink Tm To Check For Updates

    If your system is not connected to an analog phone line, it prompts you to connect to one now. 5. Your system dials Pitney Bowes and establishes a connection. 6. If an update is available, the system displays the type of update and the approximate time required to download it.

  • Page 94: Enabling Accounting Or Adding More Accounts

    5. If your system has more than one way of adding or updating features, you are prompted to "Select the Method of Update". 6. If you have received a feature code from Pitney Bowes, select Turn Features On. Type in the code and press Enter.

  • Page 95: Downloads From The Data Centre To Your Machine

    4 • System Setup Downloads When you connect to the Pitney Bowes Data Centre to add postage or perform other transactions, the Data Centre may perform the following: from the Data Centre to • Download required software updates to your machine.

  • Page 96: Getting Information About Your Control Centre

    Getting You may need to supply information about your system when you call Pitney Bowes for help or information. To do so: Information 1. Press the Options key. About Your 2. Select Meter ID. Control 3. The display shows information on 4 screens:...
  • Page 97 4 • System Setup 4-30 SV61891 Rev. A...

  • Page 98: Adding Postage

    SV61891 Rev. A 5 Adding Postage Chapter Contents A Word About Refills ...5-2 Connecting Your IntelliLink Control Centre to an Analog Phone Line ...5-2 Checking Postage Funds Available ...5-2 Checking Your Postage By Phone Account Balance ...5-4 Performing a Modem Refill ...5-4 Printing a Refill Summary ...5-5 ®...

  • Page 99: Tm Control Centre To An Analog Phone Line

    Guide it toward the back of the system and then to the right. Press of this Information Yes (Enter) to print a report of the information in the screen above. on the DM230L/ DM330L If you don't want to print a report, press the CE/C key to return to the Ready screen.

  • Page 100: Printing A Record Of This Information On The Dm350L

    3. At the IntelliLink 4. Press the Yes (Options) key to print the report. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide Control Centre, press the Feed Mail key. Control Centre and...

  • Page 101: Checking Your Postage By Phone ® Account Balance

    5 • Adding Postage Checking Your You can check your Postage By Phone Your system must be connected to an analog phone line to do so. Postage By Phone Account ® NOTE: Whenever you check your Postage By Phone Balance postage to your meter (see Performing a Modem Refill), your system automatically checks for updates, performs a rate or software update, and performs a postal inspection.

  • Page 102: Printing A Refill Summary

    Modem Refill continued… 5. Print out a refill receipt. Insert a spare envelope on the deck or press the Tape key (DM230L/ DM330L) to print the receipt. It contains the following information: • • •...
  • Page 103 5 • Adding Postage SV61891 Rev. A...
  • Page 104 SV61891 Rev. A 6 Maintenance Chapter Contents Filling the Moistener ...6-2 The DM230L/DM330L System ...6-2 The DM350L System ...6-3 Maintaining the Moistener ...6-4 Removing and Cleaning the DM230L/DM330L ...6-4 Removing and Cleaning the DM350L ...6-6 Loading the Tape Strip Feeder ...6-9 The DM230L/DM330L ...6-9...

  • Page 105: Maintenance

    6 • Maintenance Filling the The procedures for filling the moistener are different for the DM230L/ DM330L and the DM350L systems. Refer to the appropriate procedure in Moistener this section. The DM230L/ 1. Check the moistener tank to see how much sealing solution is left.

  • Page 106: The Dm350L System

    1. Lift up and remove the moistener container as shown here. System Moistener container 2. Remove the screw cap 3. Replace the container in the system. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide and fill with E-Z Seal ® Sealing Solution. CAUTION! Do not overfill the moistener tank.

  • Page 107: Maintaining The Moistener

    See Chapter 8 for instructions on ordering supplies for your mailing system. The procedures for removing and cleaning the moistener are different for the DM230L/DM330L and the DM350L systems. Refer to the appropriate procedure in this section. Removing and...
  • Page 108 7. Slide the brush back toward the rear of the moistener. continued… Remove the Holder and Wick (DM230L/DM330L) 1. Remove the holder and wick from the moistener as shown here. 2. Clean the wick in plain water, and rinse thoroughly.

  • Page 109: Removing And Cleaning The Dm350L

    6 • Maintenance Maintaining the The following procedures describe how to remove and clean the moistener on the DM350L system. Moistener continued… Removing and Remove the Moistener Assembly (DM350L) Cleaning the 1. Lift up and remove the moistener container as shown in the picture DM350L below.
  • Page 110 1. Lift up the brush holder on the moistener assembly as shown here. DM350L continued… 2. Using a paper clip, start to push the brush out of the brush holder as shown here. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide Moistener assembly Paper clip...
  • Page 111 6 • Maintenance Removing and 3. Pull the brush out of the brush holder as shown here. Cleaning the DM350L continued… 4. Wash the brush under running water. Replace the brush back in the brush holder. Remove the Holder and Wick (DM350L) 1.

  • Page 112: Loading The Tape Strip Feeder

    Tape strips are a handy way of applying postage to oversize letter mail and parcels. Strip Feeder The procedure for loading tapes strips is different for the DM230L/DM330L and the DM350L systems. Refer to the appropriate procedure in this section.

  • Page 113: Calibrating The Tape Length

    6 • Maintenance Calibrating the If you use tape strips of different lengths or encounter frequent tape stalls, follow the procedure in this section. Tape Length Setting the tape length tells your system how long to run its tape feed motor.

  • Page 114: Maintaining The Printer

    “Performing maintenance, Please wait...” This usually takes several minutes. 5. When the purge is done, insert an envelope on the feed deck or press the Tape key to run a print test. Refer to Testing Print Quality below. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide 6-11...

  • Page 115: Testing Print Quality

    6 • Maintenance Testing Print 1. Press the Options key twice. Quality 2. Select Ink Functions, then Print Test. The display prompts you to insert an envelope. 3. The system prints a test print on the envelope or tape strip. 4.

  • Page 116: Adjusting The Print Position

    Call your local post office or visit the Canada Post website at www.canadapost.ca if you need more information. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide 6-13...

  • Page 117: Replacing The Ink Cartridge

    6 • Maintenance Replacing the Ink Your actual ink usage varies depending on whether you routinely print ads, how many pieces of mail you print a day and other factors. Cartridge The control centre display tells you when the ink supply is low or exhausted: “Low Ink”...

  • Page 118: Replacing The Printhead

    Printhead or visit the Pitney Bowes web site. Refer to the Contacts section at the front of this guide for more information. Our telephone support representatives will help you isolate the problem.
  • Page 119 6 • Maintenance Replacing the 8. Open the latch and move it toward the front of the machine (B). Printhead continued… 9. Lift the old printhead up and out of the well as shown (C). 10. Remove the new printhead from its package. 11.
  • Page 120 7 Troubleshooting Chapter Contents Getting Help ...7-2 Before You Call..7-2 Power Problems ...7-3 Envelope Feeding Problems - DM230L/DM330L ...7-3 Envelope Tape/Feeding Problems - DM350L ...7-4 Tape Feeding Problems ...7-7 Printing Problems ...7-9 Display Problems ...7-9 Moistening Problems ...7-10 Refill Problems ... 7-11 Display Messages ...7-12...

  • Page 121: Troubleshooting

    Pitney Bowes provides several information resources if you are unable to solve a problem. Technical support is available from Pitney Bowes. You can also visit the Pitney Bowes web site and place a request for service. Refer to the Contacts section at the front of this guide for more information about technical support and/or the Pitney Bowes web site.

  • Page 122: Power Problems

    2. Check power lamps on mailing machine base and control centre. Both lamps should be on. Will Not Run 3. The control centre may be in sleep mode. Press any key to wake it. Envelope Feeding Problems – DM230L/DM330L Envelope Stalls To clear envelope: on Transport 1.

  • Page 123: Envelope Tape/Feeding Problems - Dm350L

    7 • Troubleshooting Envelope Tape/Feeding Problems – DM350L Possible Envelopes may stall in the following areas: Envelope Stalls on DM350L Stall in the 1. To clear an envelope stall in the moistener area, lift up and remove the moistener container as shown here. Leave the container out until Moistener Area instructed to replace it.
  • Page 124 2. Once you clear the stall, pull the lever toward you and push the transport deck up until it locks into place. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide...
  • Page 125 7 • Troubleshooting Envelope/Tape Feeding Problems - DM350L Stalls in the 1. To clear a tape or envelope stall in the printer transport area, pull the release lever toward you. This drops the end of the printer transport Printer Transport deck down so that you can remove the stall.

  • Page 126: Tape Feeding Problems

    2. Slide the tape strip feeder cover to the left and remove. 3. Remove tapes. Inspect feeder and clean out any debris. HINT: Remove remaining tape strips before you add a new stack. continued on next page ... SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide Slide cover to left...
  • Page 127 7 • Troubleshooting Tape Feeding Problems Tape or Paper 4. Push down on the spring-loaded pressure plate and remove any paper from under the feed roller or tape guide. Fragments in Feeder 5. Reinstall the moistener. 6. Load tape strips and resume normal operation. Pressure Plate Tape Guide...

  • Page 128: Printing Problems

    3. Select Basic Settings. 4. Select Display Contrast. 5. Select the contrast level you want: 1 is the darkest; five is the lightest. 6. Press Enter. 7. Press CE/C to return to the ready screen. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide...

  • Page 129: Moistening Problems

    7 • Troubleshooting Moistening Problems Envelopes Incorrect feeding Make sure you slide the envelope flap under the blue edge of the feed deck. Do Not Seal If you do not, the moistener cannot wet the flap. Low sealant level Check the sight glass on the left side of the moistener tank. If the sealant level is low, add E-Z Seal fill hole.

  • Page 130: Refill Problems

    ® Number Postage By Phone SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide account number you entered is not correct. Check ® Account Number and reenter it if necessary. Refer to the Enter Your Account Number section in Chapter 4.

  • Page 131: Display Messages

    "Call Service" appears in the display. In this case, write down the number of the error, or any other message that appears and call for service or visit the Pitney Bowes web site and place a request for service.

  • Page 132: Blink Codes

    If you need assistance, call technical support and tell the service representative what blink code you saw. Refer to the Contacts section at the front of this guide for more information about technical support. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide 7-13...

  • Page 133: Blink Codes

    7 • Troubleshooting Blink Codes 1 Blink—Low ink Replace the ink cartridge. (The Control Centre display normally tells you when it's time to replace the ink cartridge.) 2 Blinks—Ink out Replace the ink cartridge. Refer to Replacing the Ink Cartridge section in Chapter 6. 3 Blinks—High transport motor temperature This error can occur if you exceed the mailing system's maximum use specification.
  • Page 134 Refer to the Updates and Add-Ons section in Chapter 4 of this guide. Select the IntelliLink option from the "Updates and Add-Ons" menu. The system will dial Pitney Bowes and if an update for your printer maintenance controller software is available, it will automatically download it for you.

  • Page 135: Postage By Phone ® Error Codes

    7 • Troubleshooting Blink Codes 22 Blinks—System is under/over acceptable operating temperature Refer to the Specifications section in Chapter 1 of this guide and make sure your system is located in an environment where the temperature is within the acceptable temperature range Postage By Phone Error Codes ®...

  • Page 136: Supplies And Options

    SV61891 Rev. A 8 Supplies and Options Chapter Contents This chapter explains how to order supplies and accessories and optional features for your mailing system. Supplies and Accessories ...8-2 Options ...8-3 Accounting ...8-3 Printing ...8-3 Ratings Feature ...8-4 Weighing ...8-4...

  • Page 137: Supplies And Accessories

    8 • Supplies and Options Supplies and Ink Cartridges Accessories Ink Cartridge, Red Fluorescent Tape Double Tape Sheets - 300 labels per box Tape Strips - 300 strips per box E-Z Seal 118mL Flip Top Bottles - 4 per box 118mL Dabber Bottle - 1 per box Pint Bottles (472mL) - 4 per box Envelope Ads...

  • Page 138: Options

    Options Pitney Bowes offers a number of flexible options so you can tailor your mailing system to meet your exact needs today, and expand it as your business grows tomorrow. Departmental Accounting The optional accounting feature tracks postage costs for departmental accounts.

  • Page 139: Weighing

    8 • Supplies and Options Options Weighing Your mailing system is designed to work with certain Pitney Bowes DM continued… Series weighing platforms. Your scale and mailing system allow you to: • Accurately weigh mail and packages. • Calculate rates and fees.
  • Page 140 SV61891 Rev. A A Reports Chapter Contents Overview of Reports ... A-2 Accessing Reports ... A-2 Account Reports ... A-3 Refill Summary ... A-3 Configuration Report ... A-4 Error Report ... A-4 Meter Setup Report ... A-4...

  • Page 141: Appendix A-Reports

    Appendix A • Reports Overview of Your system prints short reports on an envelope or tape strip. To generate long or detailed reports, you need an external printer. Not all of the reports Reports described here may be on your system. The types of reports available depend on options you purchase and the manner in which you set up your system.

  • Page 142: Account Reports

    The report includes: • Date and time of the refill • Refill amount • Postage By Phone • System serial number • Report date SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide account number ®...

  • Page 143: Configuration Report

    Appendix A • Reports Configuration This report shows key information about your equipment, including the postage meter serial number. It also lists your system's enabled features. Report If the information does not fit on one envelope or tape strip, the system prints the report on two or more.
  • Page 144 SV61891 Rev. A B Accounting Setup Chapter Contents This appendix contains instructions for setting up the optional accounting feature on your mailing system. Overview of Accounting ... B-2 Setting Up Accounts ... B-2 Selecting Accounting Status ... B-3 Creating an Account ... B-3 Changing an Account ...

  • Page 145: Appendix B-Accounting Setup

    Appendix B • Accounting Setup Overview When you purchase the optional accounting feature, you can set your system up to track postage costs incurred by individuals or departments in of Accounting your organization (e.g., engineering, marketing, human resources). Your system stores the following information for each account: •...

  • Page 146: Selecting Accounting Status

    Enter. 7. If you want to change the information you just entered, press the CE/C key. Reenter the account name and password. 8. Press Enter to confirm the information you just typed. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide...

  • Page 147: Changing An Account

    Appendix B • Accounting Setup Creating an 9. The display asks if you want to create another account. Account a. Select Yes (Enter key) to create another account. Follow the steps continued… b. Select No (Options key) to redisplay the list of all the accounting Changing an 1.

  • Page 148: Clearing All Accounts

    4. Select Yes (Enter key) to clear all the information. Select No (Options key) to cancel. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide CAUTION! Make sure you really want to clear all of the account information; once you do, you cannot restore the account...

  • Page 149: Enabling Passwords

    Appendix B • Accounting Setup Enabling You can enable or disable the account password protection. Enabling passwords allows you to protect each account from unauthorized access. Passwords NOTE: Disabling the account password feature does not disable the supervisor password. Refer to Changing the Lock Code or Password in Chapter 4 of this guide for more information.

  • Page 150: Enabling The Clear Individual Accounts Feature

    4. Select Enable Clear Indv Acct or Disable Clear Indv Acct, whichever is appropriate. 5. Press Enter. The display confirms your selection and returns to the list of the accounting setup options. SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide...
  • Page 151 Appendix B • Accounting Setup SV61891 Rev. A...

  • Page 152: Index

    Index SV61891 Rev. A...
  • Page 153 Index Access Cover, Front 2-3 Account Key 2-9, 2-11 selecting 3-25 Accounts changing B-4 clearning B-5 creating B-3, B-4 deleting B-4 enabling clear individual B-7 setting up B-2 Accounts report A-3 Account Balance checking your balance 5-4 Acct/Batch Totals Key 2-9 Adding postage to your control centre 5-2 Advancing the date 4-5 Advertisements...
  • Page 154 8-2 replacing 6-14 Ink out blink code 7-14 Inspections notification of 1-3 IntelliLink SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide Keypad, Numeric 2-3, 2-9, 2-11 Lock Code changing 4-6 Lock Key location 2-9, 2-11 Low Funds Warning setting 4-16...
  • Page 155 5-5 Refill key 2-9, 2-11 Refill problems 7-11 Refill statement printing 5-5 Refill summary report A-3 Release lever moistener tank for DM230L/DM330L 6-4 Reports Accounts A-3 Errors A-4 how to access A-2 overview A-2 Restarting (rebooting) your system 4-25, 7-2...
  • Page 156 Specifications DM230L/DM330L, DM350L 1-4 Supplies how to order xiii, 8-2 System clock 4-4 SV61891 Rev. A DM230L, DM330L, DM350L Operating Guide Tape calibrating the tape length 6-10 Tape feeder loading on the DM300L 6-9 loading on the DM400L 6-9 Tape Feeder, DM230L/DM330L...
  • Page 157 Index SV61891 Rev. A...

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