Page 1 Connect+® Series Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000 Operator Guide Canada English/French Edition SV62589 Rev. C July, 2014...
Page 2 Connect+® Series, Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, E-Z Seal, Intel- liLink, WEIGH-ON-THE-WAY, (W-O-W®, Postage By Phone, INVIEW, Ascent, SendSuite Express and Pit- ney Bowes Supply Line are trademarks or registered trademarks of Pitney Bowes Inc. All other trademarks are trademarks or registered trademarks of the respective owners.
Page 3: Table Of Contents
Table of Contents 1 ● Getting Started 2 ● Creating and Managing Jobs 3 ● Running Mail 4 ● Accounting 5 ● Reports 6 ● Adding Postage 7 ● Rates and Updates 8 ● System Setup 9 ● Maintenance 10 ● Troubleshooting A ●...
Page 5: Getting Started
1 ● Getting Started What Does This Machine Do? The Home Screen Parts of the Mailing System Your System's Specifications Safety Information Postal Security Device WEIGH-ON-THE-WAY® (W-O-W®) Canada Post Requirements Changing the Envelope or Tape Quantity...
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Page 7: What Does This Machine Do
Connect+® Series Operator Guide What Does This Machine Do? The Connect+® Series is a digital envelope and mail printing system that allows you to cre- ate custom designed content from a PC and download that content directly into a graphics lib- rary stored on the Connect+™...
Page 8: Parts Of The Mailing System
Chapter 1 Place a service call. Access Canada Post tracking and value added services Check order status – product or service Call Access service chat Access supplies chat within the PB Store Buy Supplies Provides direct access to the PB Supply Line where you can purchase envelopes and paper, ink and toner, office products, and supplies for your Connect+™...
Page 9 Connect+® Series Operator Guide Touchscreen The touchscreen allows you to communicate with the mailing system and the built-in postage meter (Postal Security Device). Your system comes equipped with a 10.2" touchscreen. An optional 15" touchscreen is also available. Stylus A stylus is a pen-like tool used to make selections from a touchscreen dis- play.
Page 10 Chapter 1 Feeder The feeder area consists of the feeder deck, side guide and thickness adjust- ment knob. Feed Deck The feed deck is the area where you load the envelopes. If you have a Connect+® 500W, Connect+® 2000 or Connect+® 3000 sys- tem, this feeds the envelopes to the WEIGH-ON-THE-WAY®...
Page 11 Connect+® Series Operator Guide Side Guide The moveable guide at the front of the feed deck is used to stabilize the envelope position when feeding it. NOTE: The side guide is optional feature on Connect+® 3000 systems. Power Button Turns the mailing system on and off. This is located on the lower left side of the feed deck.
Page 12: Envelope Sealant Bottle
Chapter 1 Envelope Sealant Bottle The envelope sealant bottle contains the E-Z Seal® solution used for moistening envelopes. It is located under the main cover, on the left. Tape The system uses tape to print reports and postage indicia for packages or pieces of mail that are outside the limits specified for mailing materials.
Page 13 Connect+® Series Operator Guide Attached Scale If your mailing system has WEIGH-ON-THE-WAY® (W-O-W®) (Connect+® 500W, Connect+® 2000, Connect+® 3000), the attached scale is used to weigh mail pieces that do not fit through the mailing system. If your mailing system does not have WEIGH-ON-THE-WAY® (W-O-W®) (Connect+®...
Page 14 Chapter 1 Moistener Pad Assembly The moistener pad assembly moistens the flaps on the envelope. NOTE: The moistener pad assembly is located beneath the moistener deck on Connect+® 3000 systems. To access it, lift the top release lever and then use the blue notch to pull on and open the moistener deck. Connect+®...
Page 15 Connect+® Series Operator Guide Thickness Adjustment Knob The thickness adjustment knob is located beneath the feeder cover. Turn this knob to adjust for the thickness of the envelopes. To set, turn the knob until the arrow on the knob lines up with the arrow to the right as shown below.
Page 16 Chapter 1 Printer The main components of the printer module are the ink cartridges, print heads and waste ink tray. Ink Cartridges The ink cartridges contain the ink used to print the postal indicia, as well as any additional items (graphic ad, text message, return address, etc.) you want to appear on your mail piece.
Page 17 Connect+® Series Operator Guide Print Heads The print heads produce the postage indicia. Waste Ink Tray Ink is deposited in the waste ink tray during the print head cleaning process. The system will alert you when the waste tray is nearing full capacity. SV62589 Rev.
Page 18 Chapter 1 Stacker This is where mail is deposited after the postage is applied to the piece of mail. It is located on the right side of the system. The drop stacker shown here is available with every mailing system. An optional power stacker is also available.
Page 19 Connect+® Series Operator Guide Postal Security Device The PSD contains the funds and performs all of the calculations necessary to print postage indicia that comply with the latest Canada Post standards. It is located beneath the PSD cover on the back of the mailing system. USB Ports Two USB ports are located on the back, lower left side of the system.
Page 20 Chapter 1 LAN Port The LAN port is located on the back, lower left side of the system. This port provides the mailing system with a high bandwidth Internet connection. Power Receptacle The power receptacle is located on the back, left side of the system. It con- nects to the AC power cord (supplied).
Page 21: Your System's Specifications
Depth: Printer cover open: 23.5" (597 mm) With optional colour printer, add 1" (25.4 mm) Height: 24" (610 mm) With optional 15" color monitor, add 2" (51 mm) Weight: 150 lbs. (68 kg) Power stacker not available with Connect+ 500W SV62589 Rev. C...
Page 22 Chapter 1 Connect+® 3000 Length: 61" (1549 mm) With drop stacker fully extended, add 17.5" (394 mm) With optional power stacker fully extended, add 47.5" (1207 mm) With optional colour printer, add 7.25" (184 mm) With optional colour printer with tape moistener, add 11.5"...
Page 23 Connect+® Series Operator Guide Printer High speed dual-printing technology, at 1200 DPI (ver- tical) Mono Printer Module – prints only Postal Red. Mono Printer Module – prints both Postal Red and Black. Colour Printer Module – prints both Postal Red, Pro- cess Colour, and Black.
Page 24 Chapter 1 Throughput Range of speed options available. Connect+® 500W: 2-Speeds, 60 and 120 Letters/min Connect+® 1000: 2-Speeds, 130 (Standard) and 160 Letters/min Connect+® 2000: Non W-O-W®: 3-Speeds, 130 (Standard), 160, and 180 Letters/min Connect+® 2000:W-O-W®: 3-Speeds, 70 (Standard), 90, 110 Letters/min Connect+®...
Page 25: Safety Information
To obtain Pitney Bowes supplies, please contact our Supply Line™ to place orders. Material Safety Data Sheets can be obtained on the web or from our Supply Line™.
Page 26 To prevent overheating, do not cover the vent openings. Operation of this equipment without periodic maintenance will inhibit optimum operating performance and could cause the equipment to malfunction. Contact your Pitney Bowes Customer Service Representative for required service schedule. Read all instructions before attempting to operate the equipment.
Page 27 CAUTION: In case of an ink spill, leaking ink or excessive ink accumulation, imme- diately disconnect the power cord from the wall plug and contact Pitney Bowes. In Canada please call 1-800 672-6937. Customer Service Representatives are available Monday through Friday, 8:00 AM - 8:00 PM ET.
Page 28 This is a Class A product. In a domestic environment this product may cause radio inter- ference in which case the user may be required to take adequate measures. Responsible Party within the USA: Pitney Bowes 1Elmcroft Road Stamford, CT 06926-0700...
Page 29: Postal Security Device
If the postage meter in your mailing machine has not detected a refill trans- action at certain intervals, the message “Inspection Required” appears on the Run Mail screen and then prompts you to connect to Pitney Bowes and perform an inspection. The postage tape you use must meet Canada Post specifications.
Page 30 Chapter 1 WARNING: Improper shutdown and the immediate removal of the print head will result in print head damage. Replacement of the print head will be necessary Logging In and Out of the System If users are enabled on your system, you will be required to enter a password to log on to the system.
Page 31: Creating And Managing Jobs
2 ● Creating and Managing Jobs All About Jobs About Job Properties The Default Job Opening a Job Previewing Jobs Creating a New Job Editing a Job Deleting a Job Job Options Creating a Duplicate Job Setting the Default Job Renaming a Job Reloading a Job Job Types...
Page 32 Chapter 2 Weighing Methods SV62589 Rev. C...
Page 33: All About Jobs
Connect+® Series Operator Guide All About Jobs The Connect+™ Series allows you to save common jobs that can be recalled and easily modified. A job is a collection of settings you select and a name that are stored within the system's memory for easy recall.
Page 34: The Default Job
Chapter 2 The Default Job There is always at least one job open in Run Mail - the default job. The default job is special: it is always open, and it is protected so you don't overwrite it easily. NOTE: To clear all changes made while running mail and to return to the default job to its original state, select the Reload job link on the Default job tab.
Page 35: Creating A New Job
Connect+® Series Operator Guide the upper right corner of the screen. Job settings view - Select this icon to view all of the settings for the selected job (for example, class, weighing type...), as well as an envelope preview. List view - Select this icon to view the complete list of jobs on your system. List view is the default view setting on your system.
Page 36: Editing A Job
Chapter 2 by selecting the Create new job button on the Jobs screen. Follow the steps below to create a new job from the Jobs screen. 1. Select the Jobs button on the Home screen. 2. Select the Create new job button. 3.
Page 37: Job Options
Connect+® Series Operator Guide NOTE: You cannot delete the default job or jobs that are locked against editing. 4. Select Yes, delete. 5. Select OK when done. Job Options The Options button at the bottom of the Jobs screen allows you to manage and edit your jobs.
Page 38: Renaming A Job
Chapter 2 Setting the Default Job on the Run Mail Screen 1. Ensure the job you want to make the default is open and active on the Run Mail screen. 2. Select the Options button. 3. Select Save as default job. the selected job appears on the Default jobs tab. The pre- vious default job appears on a new tab.
Page 39: Job Types
Connect+® Series Operator Guide 2. Select Reload job.The system reverts to the previously saved version of the job. Job Types When creating a new job, you can select from the following job types. Select Seal only, no printing if you only want to seal the envelope and do NOT want to apply postage.
Page 40: Printing A Date Correction
Chapter 2 3. Select OK. A new job tab appears. 4. Add the graphic ad to the job. 5. Enter the envelope or tape quantity and then select Start or Tape. 6. To save the job, select the Save As link at the top of the screen. 7.
Page 41: Statement Of Manifest
Connect+® Series Operator Guide postage correction job for the amount required, open the job and begin running mail. Follow the steps below to create a postage correction job. 1. Select the Options button at the bottom of the Run Mail screen. 2.
Page 42: Printing The Received Date And Time
Chapter 2 NOTE: If the amount exceeds the High postage value set for your system you are promp- ted to confirm or re-enter the amount. 4. Select OK. The job appears in a new job tab. 5. Select Start to begin feeding and sealing envelopes. 6.
Page 43: Sealing Envelopes Without Printing Postage
Connect+® Series Operator Guide and begin running mail. Follow the steps below to create a permit job. 1. Select the Options button at the bottom of the Run Mail screen. 2. Select Create new job... and then select Permit job. 3.
Page 44: Counting Mail Without Printing Postage
Chapter 2 Counting Mail without Printing Postage If your system uses accounting, you can create a job to count mail without printing postage. The piece count will be included in accounting reports. Follow the steps below to create a count only job. If you have already created a count only job, open the job and begin running mail.
Page 45: Moving Between Open Jobs
Connect+® Series Operator Guide 4. Select Weigh-Rate-Count. 5. Select OK. The job appears in a new job tab. 6. Select the appropriate counter and then select OK. Total - Weigh-Rate-Count: total number of pieces for the current job. Resettable - Weigh-Rate-Count: the total number of pieces run since you reset the counter.
Page 46: Closing All Jobs
Chapter 2 Closing All Jobs Select Start over on the Run Mail screen to close all open jobs, discard all unsaved edits made to saved jobs, discard all unsaved jobs and reload the default job. NOTE: The Start over option does not allow you to save changes made to the default job. SV62589 Rev.
Page 47: Running Mail
3 ● Running Mail Determining the Correct Postage Method Preparing and Correctly Feeding the Mail Pieces Reviewing the Mail Piece Specifications Running Mail Step-by-Step Running Mail Running Mail with Ascent™ Changing the Class, Carrier, or Special Services Selecting a Zone or Postal Code Selecting a Country Changing or Selecting the Weighing Method Running a Manual Weight Entry Job...
Page 48 Chapter 3 Adding Addressed Admail to Your Mail Pieces Changing or Adding a Graphic to a Mail Piece Viewing Available Graphics Adding a Graphic Positioning a Graphic/Message How Markers are Added/Dropped Changing the Image/Message Drop Order About MyGraphics™ Designer Prerequisites for Using MyGraphics™ Designer Graphic Formats for MyGraphics™...
Page 49: Determining The Correct Postage Method
Connect+® Series Operator Guide Determining the Correct Postage Method If your mail requires no application of postage, see Chart C to choose your job settings. If your mail requires postage, you must determine if you can print directly on your mail. You can feed mail if your pieces of mail meet the requirements provided in Mail Piece Specifications.
Page 50: Preparing And Correctly Feeding The Mail Pieces
Chapter 3 Chart B - Printing on Tape Then use this method: You do not know the weight of your Attached Scale piece of mail. You have several pieces of mail Attached Scale and do not know the required post- age amounts.
Page 51: Reviewing The Mail Piece Specifications
Connect+® Series Operator Guide 1. Sort the mail by envelope size. 2. Shingle envelopes (slant the stack as shown) so the bottom envelope feeds first. All envelopes in a single stack should be the same size. 3. Place the stack of mail on the feed deck. Place the envelopes with the flaps down and against the rear wall.
Page 52 Chapter 3 Envelope Thickness Minimum Connect+® 1000 and Connect+® 2000: 0.18 in. (0.007 mm) Connect+® 3000: 0.09 in. (0.004 mm) Maximum Connect+® 500W, Connect+® 1000 and Con- nect+® 2000: 0.625 in. (15.9 mm) Connect+® 3000: 0.75 in. (19.1 mm) Envelope Flap Depth for Sealing Minimum 1 in.
Page 53 Connect+® Series Operator Guide Acceptable Envelope Materials Material type and finish must be matte and may include: White Wove Kraft/Brown Kraft Manila Envelopes made of recycled paper Self-seal envelopes Tri-fold tabbed (2 tabs minimum) inserts (20 lbs. (75 gms) to 28 lbs. (105 gms)) Cranes Crest SV62589 Rev.
Page 54: Running Mail
Chapter 3 CAUTION: Do not use envelopes made with glossy materials such as fliers, or Tyvek® envelopes. Also do not use envelopes too fragile (such as air mail and onion skin envel- opes) to pass through the feeder. Running Mail NOTE: If you have accounts enabled on your system, you must select an account before you can run a mail job.
Page 55 Connect+® Series Operator Guide Button, Icon, or Link Touching or Selecting: Envelope Preview Icon Displays a preview of the envelope to be printed. Envelope Preview Image Opens the Edit Envelope screen allowing you to make changes to your envelope. Postage Amount Image Opens the Key in Postage dialog screen.
Page 56 Chapter 3 Button, Icon, or Link Touching or Selecting: Tape button If the job is selected and ready, this results in run- ning the job. The weighing icon opens the weighing method dialog screen. The shape of this icon varies depending on the weighing method for the cur- rent job.
Page 57: Step-By-Step Running Mail
Connect+® Series Operator Guide Step-by-Step Running Mail Use the Run Mail screen to select your job or review current job settings. This screen also keeps a running count of the processed mail. Refer to Run Mail Screen Icons and Buttons for a summary of the screen icons.
Page 58: Running Mail With Ascent
Chapter 3 c. If after a certain time you have not loaded envelopes, the feeder will stop and the mes- sage "Stopping..." is displayed. 9. As the system processes the mail pieces, it keeps track of the number of pieces and the total postage amount.
Page 59: Changing The Class, Carrier, Or Special Services
Connect+® Series Operator Guide For more information about Ascent™, refer to the help system provided with the application. Changing the Class, Carrier, or Special Services 1. Select the Run Mail button from the Home screen. 2. To display and select the classes and services available on your system or in your coun- try open a postal job and select Class in the Job Properties list box on the Run Mail screen.
Page 60: Selecting A Zone Or Postal Code
Chapter 3 If you select a class or service that is incompatible with a.) the weighing method, b.) the weight of a mail piece currently on the scale, c.) a weight or amount of post- age entered manually, d.) or a destination, a dialog box appears and prompts you to modify the item.
Page 61: Changing Or Selecting The Weighing Method
Connect+® Series Operator Guide Weighing Methods When creating a postal job, you can select from the following weighing methods. WEIGH-ON-THE-WAY® (W-O-W®) - This method processes mixed mail (mail of vary- ing sizes and weights, depending your system configuration) and determines the postage amount based on the weight and dimensions of each mail piece.
Page 62: Running A Manual Weight Entry Job
Chapter 3 Manual weight entry (optional) NOTE: If your system does not have optional WEIGH-ON-THE-WAY® (W-O-W®) or Manual weight entry option, you need to select the Attached scale method. 4. Select OK. NOTE: If you are running mail with mixed sizes and weights, refer to How do I run mail that has different sizes and weights.
Page 63: Running A Weigh-On-The-Way® (W-O-W®) Job
Connect+® Series Operator Guide 1. Select the Run Mail button from the Home screen. 2. Select a job that uses an attached scale or select the Weighing icon. a. Select the Attached scale option. b. Make sure the scale reads 0 when there are no mail pieces or any objects on the scale.
Page 64: Loading Mail For A Weigh-On-The-Way® (W-O-W®) Job
Chapter 3 Loading Mail for a WEIGH-ON-THE-WAY® (W-O-W®) Job All mail must be same width. Use the side guide to guide the mail into the feeder. Running a WEIGH-ON-THE-WAY® (W-O-W®) - First Piece Only Job Use this method if all of the mail pieces in your job are identical, for example, if they all have the same number of pages in the same size envelope.
Page 65: Running A Differential Weighing Mail Job
Connect+® Series Operator Guide 3. Select Class in the Job Properties list box and select the option for Shape Based Rating. Select any other services required from the Extra services list box on the right of the screen. 4. Select OK. 5.
Page 66 Chapter 3 1. Select the Run Mail button on the Home screen. 2. Select a job that uses Differential weighing or select the Weighing icon. a. Select Differential weighing. b. If necessary, edit the Differential weighing threshold. c. Select the appropriate print option: Auto tape printing - select this option if you have a stack of mail made up of pieces that can't be processed through the system, like packages or thick flats.
Page 67: Zeroing The Scale While Running Mail
Connect+® Series Operator Guide 8. When the last item is removed from the scale, the system asks you if you want to print postage just in case you are removing an empty mail tray. Editing the Differential Weighing Threshold When you use the Differential weighing method, each piece of mail must weigh at least as much as the Differential weighing threshold.
Page 68: Changing The Sealing Method
Chapter 3 Changing the Sealing Method You can change the sealing method for a job while running mail. You can turn the sealer on and off or seal envelopes without printing postage. 1. Ensure that the appropriate job is open and selected on the Run Mail screen. 2.
Page 69: Printing A Sample Mail Piece
Connect+® Series Operator Guide 4. Select the appropriate date option: Print today's date Today + 1 Select from calendar 5. Select the correct format option and then select OK. If you Select from calendar, a calendar appears showing several days in advance. The number of days in advance shown depends on the country.
Page 70: Adding Graphics, Return Addresses, Messages, And Inscriptions To Your Mail
Chapter 3 Seal only jobs: a. Total Pieces - total number of seal only pieces. b. Resettable counter - The total number of seal only pieces run since you reset the counter Non-postal jobs a. Total Pieces - total number of non-postal only pieces b.
Page 71: Ad Graphics
You can also purchase ad graphics or download your own. Ad graphics: Are images only Must be downloaded into the system by connecting to Pitney Bowes. If you want to print an ad that contains only a written message, use the Text Message option. SV62589 Rev. C...
Page 72: Return Address
Chapter 3 Return Address The return address is positioned at the left edge of the envelope. The return address option allows you to type in a return address. If you use more than one return address, save each address in a different job. Postal Inscriptions Postal inscriptions are text printed on the envelope to identify to the Post Office which class of service should be used.
Page 73: Changing Or Adding A Graphic To A Mail Piece
Connect+® Series Operator Guide 6. The Run Mail screen re-displays showing the inscription on the envelope. 7. Load the envelope and select Start. 8. To save the job, select the Save As link at the top of the screen. 9. Enter the job name and select OK. Changing or Adding a Graphic to a Mail Piece To change or add a graphic ad that is already downloaded or present on your system: 1.
Page 74: Adding A Graphic
Chapter 3 3. If your system has full colour capability there will be 3 colour filter buttons located directly under the image list. By selecting one of the filter buttons you can choose to display only those images that are in colour, mono (black), or postal red.
Page 75: Positioning A Graphic/Message
Connect+® Series Operator Guide 5. Select OK to place the graphic on the envelope. The Run Mail screen appears with the graphic displayed on the envelope. 6. For a #10 envelope template you can add up to four graphics: two will be right justified and two will be left justified.
Page 76 Chapter 3 3. You can move the graphic to the left either by tapping the Margin button and entering the the distance, or by tapping the left position button - a single tap moves the image 0.1 inch (2.54 mm). Press and hold for more than two seconds and the distance increments 0.5 inch (12.7 mm) every additional second.
Page 77: How Markers Are Added/Dropped
Connect+® Series Operator Guide How Markers are Added/Dropped The diagram below shows the default order (1 = last, 2 = first) in which non-postal elements (graphic images, text messages, return addresses) are dropped from the Transpromotional zone if the envelope size changes during a WOW mail run and an element(s) will not fit. The postal elements are restored in the reverse order.
Page 78: Changing The Image/Message Drop Order
Your Connect+™ Series system has the flexibility to print customized messages and graph- ics on the blank portion of your envelope while it's printing postage. The MyGraphics™ Designer tool from Pitney Bowes provides a simple way to create and transfer customized graphics to your mailing system.
Page 79: Prerequisites For Using Mygraphics™ Designer
Connect+® Series Operator Guide You run MyGraphics™ Designer on a PC separate from your mailing system. The colour of a graphic printed by your mailing system is based on the printer in the sys- tem and the colour of the initial image. To use MyGraphics™...
Page 80: Add A New Graphic Using Mygraphics™ Designer
Chapter 3 png - format best used for internet images with lossless data compression. Add a New Graphic Using MyGraphics™ Designer NOTE: You perform this procedure on a PC separate from your mailing system using MyGraphics™ Designer. Make sure you have reviewed and are familiar with the Prerequisites for Using MyGraph- ics™...
Page 81: Rate And
Connect+® Series Operator Guide 10. Enter a unique name (up to 20 characters) for your new graphic. Use only: a-z, A-Z, 0-9, '- ' (dash), '_' (underscore) or ' ' (Blank Space). 11. Select the desired graphic size. A graphic can be 0.5 to 6.0 inches in length. The max- imum height is 7/8 inch.
Page 82: Check Status Of Graphic Images
Chapter 3 Check Status of Graphic Images To check the status of pending graphic image uploads or the history of all the graphic images on your system, select the Status & History tab within MyGraphics™ Designer. Select a column title to sort the list in ascending or descending order. Select the graphic name to preview the image.
Page 83: Changing Or Adding An Indicia
Connect+® Series Operator Guide NOTE: You can use your own drawing/design software (for eg., Adobe® Photoshop®) to combine multiple files into one image, use a font type not available in MyGraphics, add a barcode, or rotate text. Changing or Adding an Indicia To change or add an indicia: 1.
Page 84: Changing Or Adding A Text Message Or Return Address
Chapter 3 Changing or Adding a Text Message or Return Address To change or add a text message: 1. Ensure that the appropriate job is open and selected on the Run Mail screen. 2. Select anywhere within the envelope on the Run Mail screen. You can also select the Edit envelope link.
Page 85: Adding A Message Or Return Address
Connect+® Series Operator Guide By selecting one of the filter buttons you can choose to display only those messages that are in colour, mono (black), or postal red. If your system has a mono and postal red printer, there will only be 2 filter option buttons. Systems having only the postal red printer do not have any filter option buttons since all the messages/addresses are postal red.
Page 86: Changing Or Selecting The Envelope Characteristics
Chapter 3 2. Select the Text message & Return address option from the list box on the left of the Edit envelope screen. 3. Select the New link directly under the Text message list box. Enter the message in the dialog box.
Page 87: Changing The Envelope Print Area
Connect+® Series Operator Guide Changing Envelope Size Changing the Envelope Print Area You can change the top vertical and right horizontal edges of the printable area on the envel- ope. By adjusting the top vertical edge, you move all of the elements (indicia, address, graph- ics or inscriptions) on the envelope up or down.
Page 88: Changing Envelope Size
Chapter 3 3. Select the Colour print quality option from the list box on the left of the Edit envelope screen. 4. Select the colour ink print quality setting: Good Better Best (slowest printing speed) 5. Select the Envelope material. Regular Wove Recycled Glossy (requires the most drying time)
Page 89: Changing The Envelope Or Tape Quantity
Connect+® Series Operator Guide 1. Select the Run Mail button from the Home screen. Select anywhere within envelope on the Run Mail screen. 2. Select the Envelope size option from the list box on the left of the Edit envelope screen. 3.
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Page 91: Accounting
4 ● Accounting Using a Multi-Level Account Structure Acceptable Special Characters for Account Names Creating, Editing or Deleting an Account Creating an Account Creating a Sub Account or Sub Sub Account Changing the Account Status to Inactive Editing an Account Deleting an Account Turning Account Passwords On and Off Selecting an Account while Running Mail...
Page 92 Chapter 4 All About Job IDs Requiring and Autoclearing Job IDs Selecting Job IDs while Running Mail All About Accounting Reports Printing Accounting Reports Exporting Accounting Reports Viewing Accounting Reports Setting Up the Default Reporting Period for Accounting Reports Setting Account Report Preferences Saving a Copy of an Accounting Report Deleting Accounting Reports Account Detail Report...
Page 93: Using A Multi-Level Account Structure
Connect+® Series Operator Guide All About Accounting The Connect+® Series is designed with an integrated accounting capability that specializes in single meter sites. You can use the accounting feature to track and account for postage used by departments or individuals within your organization. The accounting feature helps you to understand how your postage is spent and to find cost- saving opportunities.
Page 94 Chapter 4 level in the account hierarchy and identify the departments that are charged for postage. Example: Account - Engineering, Sub account - Software Account - Engineering, Sub account - Industrial Design Sub sub account - If you create sub sub accounts for sub accounts, the sub sub accounts become the lowest level in the account hierarchy and identify the departments that are charged for postage.
Page 95: Acceptable Special Characters For Account Names
Connect+® Series Operator Guide refer to Acceptable Special Characters for Account Names. Code: This is a unique code that you can assign to identify the account, sub account or sub sub account. It allows you to find a particular account with ease. You must assign a code to each account, sub account and sub sub account you create.
Page 96 Chapter 4 Budget Manager Business Manager PC Transfer Utility Connect+ System Budget Manager Business Manager PC Transfer Utility Connect+ System " Budget Manager Business Manager PC Transfer Utility Connect+ SV62589 Rev. C...
Page 97: Creating, Editing Or Deleting An Account
Connect+® Series Operator Guide System < > 0 - 9 a - z Budget Manager Business Manager PC Transfer Utility Connect+ Creating, Editing or Deleting an Account You build your accounting structure by creating an account, creating a sub account and cre- ating a sub sub account on the mailing system.
Page 98 Chapter 4 NOTE: If users are enabled on your system, this feature is only available to users with supervisor access rights. 1. You can create an account in two ways: by selecting the Manage Accounts button on the Home screen, or by selecting Account on the Run Mail screen, selecting Options and then Create new account.
Page 99: Creating A Sub Account Or Sub Sub Account
Connect+® Series Operator Guide Creating a Sub Account or Sub Sub Account Follow the steps below to create a sub or sub sub account. Sub accounts and sub sub accounts are an optional feature. NOTE: If users are enabled on your system, this feature is only available to users with supervisor access rights.
Page 100: Changing The Account Status To Inactive
Chapter 4 and want to add a sub sub account to it. Select Done to return to the Home screen. Changing the Account Status to Inactive When you change the account status to inactive, the account can not be selected when run- ning mail.
Page 101: Deleting An Account
Connect+® Series Operator Guide 3. Select the account you want to edit and the select OK. 4. Select the account attribute you want to edit. Account, Sub account or Sub sub account name: Select this option to make changes to the name of the account you have selected. Code: Select this option to change the code you have assigned to the account.
Page 102: Turning Account Passwords On And Off
Chapter 4 1. You can delete an account in two ways: by selecting the Manage Accounts button on the Home screen, or by selecting Account on the Run Mail screen, selecting Options and then Delete selected account. 2. Select Delete account. 3.
Page 103: Selecting An Account While Running Mail
Connect+® Series Operator Guide 3. If you want to turn account passwords off: a. Select Turn account passwords off..b. Select Yes, turn account passwords off. c. Select OK. 4. Select Done to return to the Home screen. Accounting Options when Running Mail The following accounting options are available when you select an account while running mail.
Page 104: Changing Account Search Criteria
Chapter 4 NOTE: A padlock icon indicates that an account is locked. If you select a locked account, you will be prompted to enter the account password. 4. The system returns to the Run Mail screen. You are now ready to process mail against the selected account.
Page 105: Searching For An Account
Connect+® Series Operator Guide 4. To add a column to the Select Accounts screen: a. Select a column in the Available columns: list. b. Select the Add button. 5. To remove a column from the Select Accounts screen: a. Select a column in the Show these columns in this order: list. b.
Page 106: Viewing Unlocked Accounts Only
Chapter 4 4. If the appropriate account is highlighted, select OK. If more than one account is identified as a match, select the appropriate account and then select OK. 5. If prompted, enter the account password and select OK. Viewing Unlocked Accounts Only If a password is assigned to an account, a padlock icon will appear next to the account name in the account list.
Page 107: All About Transactions
Connect+® Series Operator Guide All About Transactions What is a transaction? A transaction records the following job properties when running mail: user (if applicable), account, class/fee, job ID, postage mode (Attached Scale, WEIGH-ON-THE-WAY® (W-O- W®), etc.). If any of these properties change, then the transaction will close automatically. NOTE: A transaction is often referred to as a batch.
Page 108 Chapter 4 NOTE: If users are enabled on your system, this feature is only available to users with supervisor access rights. 1. Select the Manage Accounts button on the Home screen. 2. Select Transactions. 3. Select View and edit transactions. The Filter Transaction List screen displays. 4.
Page 109: Editing Transactions
Connect+® Series Operator Guide Editing Transactions Follow the steps below to edit the transactions that have been processed on your system. When you edit a transaction, you are changing the account a transaction was processed against. NOTE: If users are enabled on your system, this feature is only available to users with supervisor access rights.
Page 110: Filtering The Transaction List
Chapter 4 Filtering the Transaction List A filter is a set of criterion used to select a group of transactions on your system for viewing and editing. There are many examples of why you might want to use a filter. For example, you might want to view all transactions that were entered during a specific date range (e.g., between April 1 and April 15) that does not exactly match a standard week, month or other period.
Page 111 Connect+® Series Operator Guide NOTE: The button name will vary depending upon the criteria present in the filter. To add or edit the date criterion: a. Select the Date option. b. Select Next. c. Select the period you want to search for transactions: custom, today, yesterday, this week, last week, current period, last period, year to date, or last fiscal year.
Page 112: Editing A Transaction Filter
Chapter 4 f. Select OK. 5. Select Save as to save the filter. Enter the filter name and select OK. 6. Select View transactions to view the transaction list with the filters applied. Editing a Transaction Filter Follow the steps below to create a filter. NOTE: If users are enabled on your system, this feature is only available to users with supervisor access rights.
Page 113: All About Surcharges
Connect+® Series Operator Guide 1. Select the Manage Accounts button on the Home screen. 2. Select Transactions. 3. Select View and edit transactions. 4. Select Saved filters..5. Select the appropriate filter and then select Delete. 6. Select OK to remove the filter from the list. 7.
Page 114: Setting Up And Editing Global Surcharges
Chapter 4 Setting Up and Editing Global Surcharges You can create global surcharges, or surcharges that will be applied to each and every trans- action processed by your mailing system. NOTE: If users are enabled on your system, this feature is only available to users with supervisor access rights.
Page 115: All About Job Ids
Connect+® Series Operator Guide 1. Ensure that the appropriate job is open and selected on the Run Mail screen. 2. If you want to edit a specific surcharge, select the surcharge you want to edit in the Job Properties list box. The Edit surcharge dialog appears. a.
Page 116: Requiring And Autoclearing Job Ids
Chapter 4 You can set up the system to require Job IDs in order to process mail and to auto- matically clear Job IDs at the end of each batch. Job IDs are selected on the Run Mail screen. Requiring and Autoclearing Job IDs You can set up the system to require Job IDs in order to process mail and to automatically clear Job IDs at the end of each batch.
Page 117: All About Accounting Reports
Connect+® Series Operator Guide 1. Ensure that the appropriate job is open and selected on the Run Mail screen 2. Select Job ID 1 in the Job Properties list box. If you know the Job ID 1, enter the ID number and select OK. If you want to see a list of recently used Job ID 1's, select View all recent Job ID 1's.
Page 118: Printing Accounting Reports
If you want to save the report with a new name, select Save as. When prompted, select Yes, save as. Enter the report name and select OK. NOTE: If the report was created by Pitney Bowes, "Save as" is the only available option.
Page 119 If you want to save the report with a new name, select Save as. When prompted, select Yes, save as. Enter the report name and select OK. NOTE: If the report was created by Pitney Bowes, "Save as" is the only available option.
Page 120: Viewing Accounting Reports
Chapter 4 14. Select OK. 15. The system will alert you when the export is complete. Select OK. 16. Select Cancel to return to the report list. Viewing Accounting Reports Follow the steps below to view an accounting report. 1. Select the Manage Accounts button on the Home screen. 2.
Page 121 Connect+® Series Operator Guide 4. Select the calendar icon next to the Start date of fiscal year field. a. Select a date on the calendar that appears. b. Select OK. NOTE: The End date of fiscal year is determined based on the start date you enter. It cannot be entered manually.
Page 122: Setting Account Report Preferences
Chapter 4 Using a 4-4-5 Calendar to Manage Accounting Periods A 4-4-5 calendar divides the year into four quarters, each with 13 weeks. Each quarter is divided into two four week months and one five week month. The division can occur in any order, hence the 4-4-5, 4-5-4, and 5-4-4 accounting periods.
Page 123: Deleting Accounting Reports
Connect+® Series Operator Guide 4. Select the report you want to save a copy of. 5. Select Save as..6. Enter a name for the report. 7. Select OK. Deleting Accounting Reports Follow the steps below to delete an accounting report. 1.
Page 124: Account Summary Report
Chapter 4 Account Summary Report The Account Summary report contains a summary of the pieces and charges by account for a specific time period. It also contains the total number of pieces processed and postage charged for the selected time period. Quick Profile Report The Quick Profile report lists the summary of pieces, postage and surcharges for all of the accounts on your system.
Page 125: Weight Break By Job Id 1 Report
Connect+® Series Operator Guide Weight Break by Job ID 1 Report The Weight Break by Job ID 1 report contains a summary of the pieces and postage for each weight break by specific Job ID 1, showing the carrier and class used. SV62589 Rev.
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Page 127: Reports
5 ● Reports Printing a Report Funds and Refill Reports Funds Report Last 5 Refills Report (Refill Summary) Refill Receipt Report...
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Page 129: Printing A Report
Connect+® Series Operator Guide All About Reports Creating a report is quick and easy way to keep an accurate record of all your mailing activ- ities. You can print reports on tape or envelopes using the internal mailing system printer. Available Reports The following report types are available on your system.
Page 130: Funds Report
Chapter 5 To view information before adding more postage to the meter, select Funds from the Home screen. Funds Report The Funds report gives a summary of the funds used and available in the meter, total pieces run, and piece count. Available: postage funds still available for processing.
Page 131: Refill Receipt Report
Connect+® Series Operator Guide Refill Receipt Report The Refill receipt provides detailed information on the last postage refill performed on your system. Refill date: date of the refill. Refill performed by: the user or meter that performed the refill. The user name displays if users are enabled on your system.
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Page 133: Adding Postage
6 ● Adding Postage Pitney Bowes Postage Account Your Postage Meter Adding Postage Checking your Balance at Pitney Bowes Postage Remaining Postage Refill Settings Setting the Low Funds Warning and the Default Refill Amount Viewing the Refill History Viewing the Meter Information...
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Page 135: Pitney Bowes Postage Account
To access these options, select the Funds button on the Home screen . Pitney Bowes Postage Account Your postage account is a Pitney Bowes service that you use to add postage to your meter. You can access the postage account 24 hours a day, 7 days a week through your mailing system.
Page 136: Adding Postage
Chapter 6 Canada Post licenses your meter and requires an electronic inspection of the meter. Peri- odically, your mailing system will be required to connect to your postage account as a means of inspecting the PSD (Postal Security Device) and validating information in your mailing sys- tem.
Page 137: Checking Your Balance At Pitney Bowes
If you have an optional attached printer, select the Print on document button. 7. Select Done to exit the Funds application. Checking your Balance at Pitney Bowes Before adding postage to your system, you should check the funds available through your postage account.
Page 138: Postage Remaining
Chapter 6 Postage Remaining The postage remaining on your system displays on a button at the bottom of the Run Mail screen. You can also view the postage remaining and postage used on your system by selecting the Meter Funds tab in the Funds application. To print a report of the postage available and postage used, refer to Funds and refill reports.
Page 139: Viewing The Refill History
Connect+® Series Operator Guide Viewing the Refill History The Last 5 refills list provides a history of the last five refills that were performed on your sys- tem. This information includes the refill date, time, amount and the name of the user that per- formed the refill.
Page 140: Finding The Minimum And Maximum Postage Values
4. Select Done to return to the Home screen. Uploading Postal Information Periodically, your system needs to connect to Pitney Bowes and upload postal information. Postal information upload includes all the information within the pieces run through the machine. This includes, but is not limited to, postage used, class of mail, and number of pieces.
Page 141: Withdrawing The Meter
2. The Funds screen displays. Select the Meter information tab. 3. Select Withdraw meter. If Pitney Bowes has authorized the withdrawal, a dialog box appears indicating that funds are being transferred and the meter is being withdrawn. Select OK once the pro- cess is complete.
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Page 143: Rates And Updates
7 ● Rates and Updates Checking for Rates and Software Updates Checking for Rates and Updates Automatically Using the Rates and Updates Scheduler Update Status Icons Viewing the Update History...
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Page 145: Checking For Rates And Software Updates
Connect+® Series Operator Guide Checking for Rates and Software Updates When you select the Rates and Updates button on the Home screen, the system checks for available updates and downloads (for example, new graphic images) that it finds. Your sys- tem must be connected to the network to run this application.
Page 146: Using The Rates And Updates Scheduler
Chapter 7 1. The icon displays in the header bar along the top of the screen when a rates and updates are available for download. Select this icon when you are ready to download the update. a. Select Download updates. The system begins the download and displays the amount of time required to complete it.
Page 147: Update Status Icons
Connect+® Series Operator Guide 1. Select Set up Scheduler when prompted, OR Select Rates and Updates on the Home screen and then select Updates Scheduler. 2. Enter the time of day you want the system to check for rates and updates. 3.
Page 148: Viewing The Update History
Failed download or connection - This icon appears if the system was unable to download the rates and/or updates or if the system failed to make a connection with Pitney Bowes. Viewing the Update History 1. Select the Rates and Updates button from the Home screen.
Page 149: System Setup
8 ● System Setup Uploading Postal Information Application Settings Discount Codes on Record Personal Settings Changing your Password or Password Hint Adjusting the Touchscreen Brightness and Contrast Calibrating the Touchscreen Internet and Network Settings Viewing IntelliLink® Settings System Settings Advancing the Date Automatically Setting the System Clock Setting System Timeouts ENERGY STAR®...
Page 150: Application Settings
Chapter 8 Resetting the Localization Value Setting the WEIGH-ON-THE-WAY® (W-O-W®) Weight Limit Setting the WEIGH-ON-THE-WAY® (W-O-W®) Mode Setting the Waiting for Envelope Timeout Application Settings The Application settings allow you to enter Discount Codes for parcel rates you have nego- tiated with Canada Post.
Page 151: Personal Settings
Connect+® Series Operator Guide Personal Settings The Personal settings allow you to customize the touchscreen and display for your use. Login: If users are enabled on your system, you can use this feature to change your pass- word or password hint. Display properties: Use this feature to adjust the brightness and contrast of the touch- screen.
Page 152: Adjusting The Touchscreen Brightness And Contrast
Chapter 8 Adjusting the Touchscreen Brightness and Contrast Follow the steps below to adjust the brightness and contrast of your display on your mailing system. 1. Select the Settings button on the Home screen. 2. The Settings screen displays. If necessary, select Personalfrom the list on the left side of the screen.
Page 153: Viewing Intellilink® Settings
3. Select Communication Settings. The IP address, Synchronous port, Asynchronous port, Host name, Machine ID, and Machine password for the system are displayed. These fields are automatically populated by Pitney Bowes. 4. If it is necessary for you to export the communications settings, insert a USB drive into an available port on the mailing system.
Page 154: System Settings
Chapter 8 NOTE: The communication settings are typically exported to set up the Ascent™ inter- face with the Connect+® Series system. a. Select Export settings to USB drive..b. Select the File name field. i. Enter the file name. ii. Select OK. c.
Page 155: Advancing The Date Automatically
Connect+® Series Operator Guide Advancing the Date Automatically If your mail is picked up at a certain time each day, you can set your system to advance the date at the mail pickup time. Enter the time when you want the date to advance. As soon as your system reaches the time you set, it automatically advances the date 24 hours and prints that date on your postage.
Page 156: Setting The System Clock
Chapter 8 Setting the System Clock 1. Select the Settings button on the Home screen. 2. The Settings screen displays. Select System from the list on the left side of the screen. 3. Select Clock. 4. Select Synchronize clock to synchronize the clock. 5.
Page 157: Energy Star
Connect+® Series Operator Guide Screen Saver Timeout - The screen saver timeout option allows you to specify how much time you want to allow the system to remain idle before the screen saver appears. The timeout range is 5 minutes to 4 hours. Postage hold - If you run mail using the Attached Scale method and you remove the mail piece from the scale, a timer begins and when the timer expires, the Run Mail screen dis- plays the minimum postage amount for the class you selected and the weight returns to...
Page 158 As an ENERGY STAR® Partner, Pitney Bowes has determined that the Connect+™ Series system meets the ENERGY STAR® guidelines for energy efficiency with the optional (no charge) of an automatic SHUT DOWN mode.
Page 159: User Roles And Access Rights
Connect+® Series Operator Guide machines of the past – that had simple on-off switches, and were driven primarily by gears and hard-coded software. PC-technology requires a full system shut-down to ensure the highest integrity of software applications and hardware components. User Roles and Access Rights There are two levels of user access, supervisor and operator.
Page 160: Creating, Editing And Deleting Users
Chapter 8 d. Select the Password hint field to add a password hint. Enter the hint and select OK. e. Select OK once you have finished creating the user. 5. If you would like to add additional users, select Yes, create another user. If you do not want to add any additional users at this time, select No, done creating users.
Page 161: Editing A User
Connect+® Series Operator Guide 8. If necessary, select the Password hint field to add a password hint. Enter the hint and select OK. 9. Select OK to return to the user settings screen. 10. Select Done to return to the Home screen. Editing a User Follow the steps below to edit a user on your system.
Page 162: User Role Setup
Chapter 8 1. Select the Settings button on the Home screen. 2. The Settings screen displays. Select System from the list on the left side of the screen. 3. Select Users. 4. Select the user you want to delete. If necessary, use the up and down arrow buttons to navigate through the list.
Page 163: Turning Off User Logins
Connect+® Series Operator Guide Print refill summary Reset batch counter Reset IntelliLink Factory Settings Withdraw a meter 1. Select the Settings button on the Home screen. 2. The Settings screen displays. Select System from the list on the left side of the screen. 3.
Page 164: Viewing The Status Of Rates, Software, Features, And Graphic Updates
Chapter 8 Viewing the Status of Rates, Software, Features, and Graphic Updates 1. Select the Settings button on the Home screen. 2. The Settings screen displays. Select System from the list on the left side of the screen. 3. Select Configuration. 4.
Page 165: Changing The Scale Vibration Setting
Connect+® Series Operator Guide Viewing your Model and Serial Number The model and serial number are helpful to have on hand for rate changes, phone support, and service. 1. Select the Settings button on the Home screen. 2. The Settings screen displays. Select Hardware from the list on the left side of the screen. 3.
Page 166 Chapter 8 5. Select Done to return to the Home screen. Resetting the Localization Value When you replace your attached scale, you are required to reset the localization value for the scale. Refer to the installation instructions supplied with the scale for instructions on resetting the localization value.
Page 167 Connect+® Series Operator Guide 3. Select WEIGH-ON-THE-WAY® (W-O-W®). 4. Select the appropriate mode. 5. Select Done to return to the Home screen. Setting the Waiting for Envelope Timeout Use this option to specify how much time to allow before the feeder stops after the last envel- ope is processed.
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Page 169: Maintenance
9 ● Maintenance Installing a New Tape Roll Refilling the Envelope Sealant Bottle Refilling the Tape Sealant Bottle Moistener Maintenance Cleaning or Replacing the Moistener Pad Assembly Adjusting the Wetness of the Sealer Cleaning or Replacing the Moistener Wick Printer Maintenance Printing a Test Sample Cleaning the Print Heads Low Ink Warning...
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Page 171: Installing A New Tape Roll
You can install a new roll before the system actually runs out of tape. CAUTION: If you do not use Pitney Bowes supplied tape, you will not be able to determ- ine when the tape is running out and this may cause a jam. The red stripe on the tape noti- fies you that you are running low on tape.
Page 172 Chapter 9 5. Open the supplies cover. 6. Remove the old tape core from the feeding area. SV62589 Rev. C...
Page 173 Connect+® Series Operator Guide 7. Tear or cut (preferred method) off the end of the new roll tape to leave a straight edge. 8. Drop the new roll tape into the well. Make sure the leading tape edge comes up from under the roll and to the right.
Page 174: Refilling The Envelope Sealant Bottle
When you receive this message, your system can still seal approximately 50 envelopes. NOTE: Pitney Bowes recommends using E-Z Seal® Sealing Solution because it helps keep your moistener tank clean and improves sealing performance. 1. Open the supplies cover and lift out the envelope sealant bottle. The bottle is located to the far left of the tape roll.
Page 175: Refilling The Tape Sealant Bottle
Refilling the Tape Sealant Bottle Refill the tape sealant bottle when your E-Z Seal® Sealing Solution is running low. NOTE: Pitney Bowes recommends using E-Z Seal® Sealing Solution because it helps keep your moistener tank clean and improves sealing performance.
Page 176: Moistener Maintenance
Chapter 9 Moistener Maintenance You can clean the part of your mailing system that moistens the flap on the envelope. This part of the mailing system is the moistener pad assembly. If the seal quality does not improve after cleaning, you can replace the wick or moistener pad assembly as needed. Cleaning or Replacing the Moistener Pad Assembly We suggest that you clean the moistener pad assembly from time to time to remove residue from the moistener pad.
Page 177 Connect+® Series Operator Guide 3. Grasp the moistener pad assembly and pull it straight out towards you. SV62589 Rev. C...
Page 178 Chapter 9 4. Clean the moistening pad by running the pad under warm water. 5. Replace the existing clean moistener pad assembly, or install a new one by pushing the assembly back on its track until it snaps into position. NOTE: Verify that the moistener pad assembly is perfectly level with the feed deck.
Page 179: Adjusting The Wetness Of The Sealer
Connect+® Series Operator Guide 5. Clean the moistening pad by running the pad under water. 6. Replace the existing clean moistener pad assembly, or install a new one by sliding the assembly back on its track until it snaps into position. 7.
Page 180: Cleaning Or Replacing The Moistener Wick
Chapter 9 7. Place an envelope on the feed deck and select Start. The system will feed and seal the envelope. 8. Check the envelope to ensure the moistness adjustment is correct. 9. Select Done to return to the Home screen. Cleaning or Replacing the Moistener Wick If the seal quality does not improve after cleaning the moistener pad assembly, you can replace the wick as needed.
Page 181: Printer Maintenance
Connect+® Series Operator Guide 4. Use the blue notch to pull on and open the moistener deck. 5. Use two fingers to remove the wick. 6. Clean the wick by holding it under running water. 7. Slide the wick back into place. Gently press down on the wick to ensure it is seated prop- erly.
Page 182: Cleaning The Print Heads
Chapter 9 Once the cleaning operation completes, you will be prompted to print another test sample. If the pattern still has broken or missing lines, you may need to replace the ink cartridge or print head. 7. Select Done to return to the Home screen. Cleaning the Print Heads You can clean the print heads at any time to ensure optimal print quality.
Page 183: Replacing The Ink Cartridges
Replace the ink cartridges once you receive the low ink or out of ink warning. WARNING: Use Pitney Bowes ink cartridges to ensure best printer performance. Other ink cartridges may cause: poor print quality, rejected/returned mail and uncovered service expenses.
Page 184 Chapter 9 3. Pull the ink cartridge straight out. 4. The system warns you that the ink cartridge is not installed. Select Clear message. 5. Remove the new ink cartridge from its packaging. SV62589 Rev. C...
Page 185 Connect+® Series Operator Guide 6. Hold the ink cartridge with the label facing upright and push into place. 7. Close the ink cartridge cover. 8. Select Print test sample to verify that you have installed the ink cartridge correctly. 9. Check the test sample. If the lines are solid and unbroken, the sample is acceptable. Select Image is OK - Done.
Page 186: Replacing The Print Heads
Chapter 9 Replacing the Print Heads If you have cleaned the print head and changed the ink cartridge and the print quality of the test sample is still not satisfactory, replace the print head. 1. Select the Settings button on the Home screen. 2.
Page 187 Connect+® Series Operator Guide 8. Lift the blue print head handle up to a vertical position and then lift the print head straight up and out. 9. Remove the new print head from its packaging. Shake the print head three times. SV62589 Rev.
Page 188 Chapter 9 10. Insert the new print head. The print head contact must be facing toward the front of the mailing system. Make sure the blue handle is down. During installation, only apply pressure to the center of the print head. SV62589 Rev.
Page 189 Connect+® Series Operator Guide 11. Push the blue latch back until it stops. 12. Close the printer cover. The system will begin to prepare the print head. This process may take several minutes. 13. Once the print head preparation is complete, you will be prompted to print a test sample on an envelope.
Page 190: Aligning The Print Heads
Chapter 9 Aligning the Print Heads If your system has a colour printing module, you should perform a print head alignment after you replace the print heads. The print head alignment can be done for both envelope and tape, envelope only or tape only. NOTE: You will need four or more envelopes of the same size to perform an envelope align- ment.
Page 191 Connect+® Series Operator Guide 4. Select the Pattern number: field. a. Enter the number of the best aligned pattern. b. Select OK. c. Select Next to continue. 5. Repeat steps 3 and 4 to print the second vertical test pattern. 6.
Page 192 Chapter 9 14. Select Tape to print the first horizontal test pattern. a. Select the Pattern number: field. b. Enter the number of the best aligned pattern. c. Select OK. d. Select Next to continue. 15. Repeat step 14 to print the second horizontal test pattern. 16.
Page 193 Connect+® Series Operator Guide been vertically aligned to print on envelopes. Select Next to continue to the horizontal alignment. 7. Place an envelope on the feed deck and select Start to print the first horizontal test pat- tern. 8. Select the Pattern number: field. a.
Page 194: Replacing The Ink Pad In The Waste Ink Tray
Chapter 9 Replacing the Ink Pad in the Waste Ink Tray Ink is deposited in the waste ink tray during the print head cleaning process. The system will alert you when the ink pad in the waste tray is nearing full capacity. Once the ink pad is full, you will not be able to process mail until the pad has been replaced.
Page 195 Connect+® Series Operator Guide NOTE: Be sure to wear the rubber gloves to prevent ink from transferring to your hands. 6. Slide the waste ink tray out from beneath the printer module. 7. Remove the old ink pad and ink pad tray. SV62589 Rev.
Page 196 Chapter 9 8. Place the old ink pad and ink tray in the plastic bag provided and discard. 9. Place the new ink pad and ink tray in the waste ink tray. 10. Slide the waste ink tray back in place beneath the printer module. SV62589 Rev.
Page 197 Connect+® Series Operator Guide 11. Select Ink pad replaced on the touchscreen to confirm that the waste ink tray pad has been replaced. 12. Select Done to return to the Home screen. SV62589 Rev. C...
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Page 199: 10 ● Troubleshooting
10 ● Troubleshooting Run Mail Screen Icons and Buttons Troubleshooting: Envelope Feeding Clearing an Envelope Stoppage Troubleshooting: Envelope Sealing Troubleshooting: Tape Feeding Clearing a Tape Stoppage Troubleshooting: Printing Troubleshooting Postage Refills Troubleshooting: Touchscreen Response Contacting Pitney Bowes...
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Page 201: Troubleshooting: Envelope Feeding
Connect+® Series Operator Guide Troubleshooting: Envelope Feeding Description: More than one envelope is feeding. Possible Cause Solution Remove some of the envelopes Too many envelopes are on the and test with a smaller stack. feed deck; envelopes are not stacked properly on the feed deck. Slant the envelopes slightly to the left (shingled).
Page 202 Chapter 10 Possible Cause Solution 1. Clear the envelope stoppage. Larger envelopes are being fed with the shorter edge first (portrait 2. Set the default feeder speed to orientation). Reduced. Envelopes are skewing, and If shearing and stoppages stopping in the feeder area. continue to occur, seal the envelopes prior to running mail and continue to run in...
Page 203 Connect+® Series Operator Guide Possible Cause Solution The crease on the folded contents Be sure to compress all "puffy" of the envelopes is not sharp envelopes before placing them on enough, which results in "puffy" the feed deck. envelopes. 1. Place the envelope on a flat sur- face.
Page 204: Clearing An Envelope Stoppage
Chapter 10 Clearing an Envelope Stoppage Envelope stoppages can occur in the feeder area, WEIGH-ON-THE-WAY® (W-O-W®) area or printer area of your mailing system. When an envelope stoppage occurs, an error mes- sage will display indicating the area where the envelope has stopped. Clearing an Envelope Stoppage in the Feeder Area 1.
Page 205 Connect+® Series Operator Guide 3. Lift up the lower release lever and remove the envelope. NOTE: Depending on how badly the envelope is damaged, you may need to replace it. 4. Make sure the feed deck is clear and the lower release lever is down. 5.
Page 206 Chapter 10 Clearing an Envelope Stoppage in the WEIGH-ON-THE-WAY® (W-O-W®) Area 1. Lift the feed cover. 2. Lift up the W-O-W® transport release lever and remove the envelope. SV62589 Rev. C...
Page 207 Connect+® Series Operator Guide NOTE: Depending on how badly the envelope is damaged, you may need to replace it. 3. Make sure the W-O-W® deck is clear and the release lever is down. 4. Close the feed cover. 5. Select Resume printing to continue processing mail. Clearing an Envelope Stoppage in the Printer Area 1.
Page 208: Troubleshooting: Envelope Sealing
Chapter 10 NOTE: Depending on how badly the envelope is damaged, you may need to replace it. 3. Make sure the printer deck is clear and the release lever is down. 4. Close the printer cover. 5. Select Resume printing to continue processing mail. Troubleshooting: Envelope Sealing Description: Envelope(s) not sealing or not sealing properly.
Page 209 Connect+® Series Operator Guide Possible Cause Solution Moistener pad assembly is not Remove the moistener pad installed properly; there is a slight assembly and slide it back into gap between the assembly and the place. feed deck. (Connect+® 500WCon- nect+® 1000 and Connect+® 2000systems only.) Envelopes are not positioned on Ensure that the envelopes are pre-...
Page 210: Troubleshooting: Tape Feeding
Chapter 10 Possible Cause Solution Check that there is enough E-Z There is a obstruction in the Seal® sealing solution in the moistener pad assembly area. envelope sealant bottle. Remove or lift the moistener pad assembly. Verify that there is no interference with the pad, that the pad is wet and that there is E-Z Seal®...
Page 211: Clearing A Tape Stoppage
Connect+® Series Operator Guide Possible Cause Solution Tape moistener brush is dry due to Remove the tape sealant bottle and air block in tubing. re-install. Repeat as necessary until tape moistener brush becomes wet. Description: Tape button is not available on the Run Mail screen. Possible Cause Solution You have selected a mode (such...
Page 212: Troubleshooting: Printing
Chapter 10 2. Press the blue tape lever to the left and remove the stopped tape. 3. Close the printer cover. 4. Select Resume printing to continue printing tapes. Troubleshooting: Printing Description: No postage is printing. Possible Cause Solution You are running a seal only job. Select a different job.
Page 213: Troubleshooting Postage Refills
Connect+® Series Operator Guide Possible Cause Solution Envelope is skewing on the feed Ensure the thickness adjustment deck. knob is adjusted to correspond to the envelope thickness. Move the side guide close to, but not touching, the envelope. Troubleshooting Postage Refills Description: Postage refill cannot be completed.
Page 214: Error Messages
If a match occurs, the definition and resolution will appear on the screen. If a match does not occur, an "error not found" message will appear in the Error Mes- sage Lookup field. Please contact Pitney Bowes for support. SV62589 Rev. C...
Page 215: Contacting Pitney Bowes
Bowes contact information. Remote System Assistance If you are unable to correct a problem with your Connect+ Series system, the Pitney Bowes Support Center can instruct you on providing remote access. Once you provide author- ization, the center can connect to your system and troubleshoot the problem.
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Page 217: A ● Glossary
A ● Glossary Automatic Meter Refill A feature that allows you determine the amount of postage you want transferred to your meter during each refill and you choose the dollar amount at which you want a refill to occur. When the postage balance in the meter drops to the amount you have set as the low funds value, the meter automatically downloads the amount you set.
Page 218 E-Z Seal® Sealing Solution The envelope moistening solution recommended for your mailing system. You can order E-Z Seal® sealing solution from the Pitney Bowes Supply Line™. Funds The amount of money in your Postage meter (Postal Security Device - PSD).
Page 219 Glossary Low Funds Value The dollar amount that becomes the trigger for the automatic refill. When your post- age meter reaches this level, the automatic refill will be initiated (the next time your system powers down or goes to sleep.) Low Funds Warning Value Value at which the mailing system warns you that the funds remaining in the meter are getting low.
Page 220 Glossary Postage by Phone® System The Pitney Bowes system that allows you to purchase postage remotely and down- load it to your mailing system. Postal Inscriptions Postal inscriptions are text printed on the envelope to identify to the Post Office which...
Page 221: A ● Index
Index A ● Index weight break by account 120 weight break by carrier 120 Access rights 155 weight break by job ID 1 121 Account detail by class report 119 Accounts Account detail report 119 attributes 90 Account list report 119 changing search criteria 100 Account summary report 120 changing status to inactive 96...
Page 222 Address Class change where it prints on the envelope 83 changing 55 Addressed admail selecting 55 adding 68 Communication settings 149 requirements 68 Contacting Pitney Bowes 211 Arrow icons 143 Copying a job 33 Ascent™ 54, 149 SV62589 Rev. C...
Page 223 Index Count mail without printing postage job 40 Counter Discount codes 146 checking 65-66 seal only jobs 65-66 Editing a transaction 105 Country Ending a batch 102 selecting 56 ENERGY STAR® Creating a duplicate job 33 defined 153 Creating a new custom graphic 78 ENERGY STAR®...
Page 224 Index postage refill settings 134 Ink cartridges 12 refill history (last 5 refills) 135 low ink warning 178 withdrawing the meter 137 out of ink warning 178 Funds report 126 replacing 179 Ink pad replacing 190 Getting help 211 Inscriptions Graphics adding 79 adding to envelope 69...
Page 225 Index creating a Statement of Manifest 37 default 30 defined 29 deleting 32 LAN port 16 editing 32 Last 5 Refills how to rename 34 report 134 how to create a duplicate 33 viewing 134 how to set the default job 33 Loading mail job options 33 W-O-W®...
Page 226 38 replacing 182 Pitney Bowes Printer 12 contacting 211 ink cartridges 12 Pitney Bowes Postage Account 131-132 maintenance 177 Postage waste ink tray 13 add more postage to a piece of mail 36 Printing adding to the system 132...
Page 227 Index specifying the number of envelopes to print 85 test sample on envelope or tape 177 transaction log report 120 Printing a permit 38 weight break by account 120 weight break by carrier 120 weight break by job ID 1 121 Quick profile report 120 funds and refill reports, described 125 funds report 126...
Page 228 Index printing postage for large mail touch screen brightness and pieces 58 contrast 148 selecting the correct weighing Shutdown 25 method 45 Side guide 7 using an attached scale 58 Software updates W-O-W® job 59 changing the scheduler settings 143 with Ascent™...
Page 229 Index System configuration rates and software 160 editing 105 System specifications 17 editing a transaction filter 108 filters, defined 106 Tape 8 managing 103 installing 167 viewing 103 Test sample 177 Troubleshooting Text message clearing a tape stoppage 207 adding 80 clearing an envelope stoppage 200 printing 35 envelope feeding 197...
Page 230 Index managing user access to the system Weighing, rating and counting mail without (user roles) 158 printing postage job 40 roles and access rights 155 Weight break by account report 120 turning off on system 159 Weight break by carrier report 120 Using an attached scale 58 Weight break by job ID 1 report 121 Wet/dry tape lever 14...

This manual is also suitable for:

Connect+ 1000 Connect+ 2000 Connect+ 3000

Pitney Bowes Connect+ 500W Operator's Manual

Table of Contents

2 ● Creating and Managing Jobs

3 ● Running Mail

4 ● Accounting

5 ● Reports

6 ● Adding Postage

7 ● Rates and Updates

8 ● System Setup

9 ● Maintenance

10 ● Troubleshooting

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Chapters

Troubleshooting

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Summary of Contents for Pitney Bowes Connect+ 500W