Page 1 Digital Mailing System DM500 and DM550 Operator Guide US English Version...
Page 3 Your postage meter may not have some of the features described in this book. AccuTrac, Ascent, DM500, DM550, DM Series, E-Z Seal, IntelliLink, Postage By Phone, and Pitney Bowes Supply Line are trademarks or registered trademarks of Pitney Bowes Inc. ENERGY STAR is a reg is tered trademark of the United States Environmental Pro tec tion Agency.
Page 4 Use only a shielded interface cable to operate this equipment with a scale or other peripheral device. CAUTION: Changes or modifications to this equipment not expressly approved by the party re spon si ble for compliance (Pitney Bowes) could void the user’s authority to operate the equipment.
Page 5 This equipment is not intended to be serviceable. Please refer to the warranty in for ma tion if prob- lems occur. Failed units will be withdrawn by approved Pitney Bowes service en gi neers and returned to the U.S. Service Center. For reference pur pos es, the U.S. Service Center con tact address is: Pitney Bowes Inc., Walter Wheeler Drive, Stamford, CT 06926-0700.
Page 7 Mailing System Operating Guide Contents Pitney Bowes Contact Information List Chapter 1 - Read this First Chapter 2 - Meet the DM500™ and DM550™ Mailing System Chapter 3 - Mail in a Minute Chapter 4 - Running Mail Chapter 5 - Mailing System Setup...
Page 9 ▪ To place requests for service or training, go to: http://www.pb.com and click on My Account. ▪ To order Pitney Bowes supplies and accesso- ries, go to: http://www.pb.com and click on Online Store. ▪ To view and pay invoices online, go to: http://www.pb.com and click on My Account.
Page 11: Table Of Contents
Read This First Contents What’s in This Guide ...1-2 Other Information Available ...1-3 What You Need to Know ...1-4 Safety Requirements ...1-5 Important Information About Powering Your DM Series™ Digital Mailing System Off ... 1-8 SV60890 Rev. G...
Page 12: What's In This Guide
Guide Chapter 2 - Meet the DM500™ and DM550™ Digital Mailing System gives an overview of the mailing system and the location of each control and machine feature. Please read this section carefully. It provides a foun- dation for the instructions in later sections of this book.
Page 13: Other Information Available
Card Set. The cards are located in a slot in the Stacker module of your system. Web Resources Our Help Desk For a list of the Pitney Bowes web sites, refer to the Pitney Bowes Contact Information List located at the front of this guide. SV60890 Rev. G...
Page 14: What You Need To Know
(Postal Security Device) is registered. • If you move to another ZIP Code location, you must update the ZIP Code. You can do this by calling your local Pitney Bowes district office. • Each time you refill your postage meter (Postal Security Device) through the modem, the Postage By Phone®...
Page 15: Safety Requirements
Pitney Bowes Service Representative. • Use only Pitney Bowes approved supplies, e.g., inks, tapes, and clean- ers. Call the Pitney Bowes Supply Line™ listed in the Pitney Bowes Contact Information List at the front of this guide.
Page 16 If you use an AC adapter to power the meter when it is off the mailing ma- chine base: • Use only the AC adapter designed specifically for the IntelliLink® Con- trol Center on the back of the DM500™ and DM550™ Digital Mailing System. Third-party AC adapters may damage the IntelliLink® Control Center. •...
Page 17 DM500™ and DM550™ Digital Mailing System Operating Guide Safety • Do not connect your postage meter (Postal Security Device) to a digital phone line. The device’s built-in modem is designed to work with an Requirements analog phone line only. (Your fax machine is usually connected to an continued analog phone line.) If you do not know if your line is digital, call your...
Page 18: Important Information About Powering Your Dm Series™ Digital Mailing System Off
1 • Read This First Important Information About Powering Your DM Series™ Digital Mailing System Off Your DM Series™ Digital Mailing System is designed to remain powered on at all times. This is necessary so that the printer station can perform the required maintenance it needs to maintain peak performance.
Page 19 SV60890 Rev. G Meet the DM500™ and DM550™ Digital Mailing System Contents Introducing the DM500™ and DM550™ Digital Mailing System ...2-2 Features and Benefits ...2-2 Parts of the Mailing System ...2-5 Mailing System Exterior ...2-5 Connecting the IntelliLink® Control Center to a Remote Analog Line ...2-9 Mailing System Interior ...2-10...
Page 20: Mailing System
2 • Meet the DM500™ and DM550™ Digital Mailing System Introducing The DM500™ and DM550™ System is an easy-to-use digital mailing sys- tem you can tailor to satisfy the unique re quire ments of your organization. the Mailing This system: System •...
Page 21 Options peripherals. An internal modem with an external interface to analog telephone lines al- lows data communications with Pitney Bowes support services as well as external mail/parcel carriers. Communications with Pitney Bowes provides the following benefits: •...
Page 22 You get the permit(s) from the US Post Office and the permit artwork from Pitney Bowes. For information on ordering permits, refer to Chapter 11, Supplies and Options in this guide.
Page 23: Parts Of The Mailing System
DM500™ and DM550™ Digital Mailing System Operating Guide Parts of the This section describes the parts of your DM500™ and DM550™ System and includes: Mailing System • The Mailing System Exterior • The Mailing System Interior • The IntelliLink® Control Center •...
Page 24 2 • Meet the DM500™ and DM550™ Digital Mailing System Mailing System The DM500™ and DM550™ System Exterior continued Thickness Adjustment Knob Side guide Integrated Platform Scale On/Off Switch Feed Deck Right Side View of the DM500™ and DM550™ System ®...
Page 25 DM500™ and DM550™ Digital Mailing System Operating Guide Mailing System Connectors on the Back of the Mailing System Base Exterior Dual External Device Ports - Two USB ports are located on the back, continued lower right side of the machine. These provide communications with exter- nal USB devices such as a printer, an external scale, or a PC.
Page 26 Control center is one of the ones listed under USB Connector label in the figure below, you must connect an external modem to this USB connector to dial into Pitney Bowes to perform feature updates or add postage. The PCN number is located on the bottom of your IntelliLink® Control Center.
Page 27: Connecting The Intellilink® Control
DM500™ and DM550™ Digital Mailing System Operating Guide Connecting This figure shows where you connect the AC adapter to the IntelliLink® Control Center after it has been removed from the mailing machine and the IntelliLink ® moved to a remote analog phone line. For both internal and external mo-...
Page 28: Mailing System Interior
2 • Meet the DM500™ and DM550™ Digital Mailing System The Mailing Thickness Adjustment Knob - Use this to adjust for the thick ness es of the envelopes. You do not System Interior have to lift the cover to adjust the knob.
Page 29 DM500™ and DM550™ Digital Mailing System Operating Guide The Mailing Ink Cartridge - This contains the ink used to create the meter stamp. System Interior Printhead - This produces the meter stamp. continued Printhead Ink Cartridge SV60890 Rev. G Interior of DM500™ and DM550™ System...
Page 30: The Intellilink Control Center
2 • Meet the DM500™ and DM550™ Digital Mailing System The IntelliLink 1. Five Screen Keys - The five keys directly to the left of the display ® screen allow you to select options displayed on the screen. Control Center 2.
Page 31 DM500™ and DM550™ Digital Mailing System Operating Guide The IntelliLink 14. Enter Key - Press to enter the information you have selected for the ® mailing system. Control Center 15. Arrow Keys - Moves you to new menus, or scrolls menus and selects continued options.
Page 32: The Main Screen
2 • Meet the DM500™ and DM550™ Digital Mailing System The Main The content of the main screen depends upon the current mode of the machine. Main screens are the only screens that contain a meter stamp Screen replica area and a main status area.
Page 33 Mail In A Minute Contents Mail In A Minute ...3-2 Preparing Your Mail ...3-2 Running the Mail ...3-3 Printing Postage Tapes ...3-4 SV60890 Rev. G...
Page 34: Mail In A Minute
3 • Mail in a Minute Mail In A This chapter explains how to use the “Key In Postage” mode. It’s the quickest and easiest way to run a piece of mail or print a postage tape. Minute Refer to the Mailing Material in the Specifications sections in Appendix C in this guide to make sure your mail is compatible with your mailing sys- tem.
Page 35: Running The Mail
DM500™ and DM550™ Digital Mailing System Operating Guide 3. Adjust the side guide so it is close to, but not touching, the bottom edge of the envelope stack. Be sure and leave a slight clearance between the side guide and envelopes (about 1/16 inch clearance).
Page 36: Printing Postage Tapes
You can request up to 50 tapes at a time. The tapes exit into the stacker. The DM500™ and DM550™ Digital Mailing System is designed to use a special pressure sensitive adhesive tape made exclusively for it.
Page 37 Running Mail Contents Navigating Hints ...4-2 Applying Postage and Running Mail ...4-3 Determining the Correct Postage Mode ... 4-4 Preparing Your Mail ...4-6 Selecting the Postage Mode and Running Mail ...4-8 Selecting or Deselecting an Account ...4-14 Selecting the Class, Carrier, Special Services or Options ...4-15 Selecting the Meter Stamp Options ...4-17 Using Confirmation Services ...4-21...
Page 38: Navigating Hints
4 • Running Mail Navigating • The maximum number of options displayed is 5. To view more options, press the down arrow key. Hints • You can select a numbered option either by pressing the screen key next to the option, or by pressing the corresponding number on the keyboard and then pressing the Enter key.
Page 39: Applying Postage And Running Mail
DM500™ and DM550™ Digital Mailing System Operating Guide To apply postage and run mail on the DM500™ and DM550™ System, fol- Applying low the procedures listed here. Postage and You must follow procedures 1 and 2 before you run mail through the sys- Running Mail tem and apply postage.
Page 40 4 • Running Mail Determining Feeding Mail or Printing Tape? the Correct 1. If your mail requires no application of postage, see Chart C on the fol- Postage lowing page to choose your mode. Mode 2. If your mail requires postage, you must determine if you can print di- rectly on your mail.
Page 41: Determining The Correct Postage Mode
DM500™ and DM550™ Digital Mailing System Operating Guide Determining Chart B - Postage Tape Mode the Correct Postage You know the amount of postage needed for your piece of mail. Mode You do not know the weight of your piece of continued mail.
Page 42: Preparing Your Mail
4 • Running Mail Preparing If you intend to run pieces of mail through your system, read About Run- ning Mail below. If you are going to print postage tapes, read About Print- Your Mail ing Postage Tapes on the following page. Then, proceed to instructions for selecting the mode and running the job.
Page 43 - see Appendix C, Specifications in this guide for details. You can request up to 50 tapes at a time. The tapes exit into the stacker. The DM500™ and DM550™ system is designed to use a special pressure sensitive adhesive tape made exclusively for it.
Page 44: Selecting The Postage Mode
4 • Running Mail Selecting Once you decide the appropriate mode for running your mail job, you select the the Postage mode on your mailing system. To ac- Mode and cess the modes, press the Mode key Running the on the IntelliLink® Control Center. Mail The names of the modes as they ap- pear on the screen are shown in the...
Page 45 DM500™ and DM550™ Digital Mailing System Operating Guide Mode Selection: Use this mode if you know what the correct amount of postage is for your mail and you intend to apply this postage to each piece. Key in Postage 1. Press the Mode key.
Page 46 4 • Running Mail Mode Selection: This option is available on your DM550™ Digital Mailing System if it has the optional integrated platform scale or an attached external scale. Differential Weighing This option allows you to place all of the mail on the scale at once, then remove each piece, one at a time and run it through the system.
Page 47 DM500™ and DM550™ Digital Mailing System Operating Guide b.) If you mistakenly remove more than one piece of mail, put all of the 8. When you remove the last piece of mail from the scale, the system asks you if you want to print postage. This is in case the last piece you remove from the scale is the container for the mail.
Page 48 Mode Selection: This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account Attached Scale - representative to determine if this option is accessible on your system.
Page 49 DM500™ and DM550™ Digital Mailing System Operating Guide To select a Print Permit: 1. From the IntelliLink® Control Center, press the Mode key. 2. Select Print Permit. The “Print Permit Selection” screen appears. 3. Select the permit you want and press Enter.
Page 50: Selecting Or Deselecting An Account
4 • Running Mail Selecting or The information here applies only if you are running the Standard Account- ing package included with your DM Series™ system. If you are using Deselecting Budget Manager or Business Manager refer to the operator guides pro- an Account vided with those applications.
Page 51 DM500™ and DM550™ Digital Mailing System Operating Guide Selecting a Each carrier has its own set of classes and each class has its own set of special services. When you select a class or carrier, only those options Class, available for that selection display in the main screen.
Page 52 4 • Running Mail Selecting If your postal rate or special service requires a ZIP code or Zone, you are prompted to enter it. The system prompts you for either the ZIP Code or ZIP Codes Zone (for details, see Setting Up the Scale/Rates: ZIP/Zone prompt sec- and Zones tion in Chapter 5 of this guide).
Page 53: Selecting The Meter Stamp Options
DM500™ and DM550™ Digital Mailing System Operating Guide Selecting The Meter Stamp Options selection allows you to change the elements the Meter printed on your piece of mail or tape. Stamp You access the Meter Stamp options Options by pressing the Menu key on the IntelliLink®...
Page 54 4 • Running Mail Meter Stamp You can have a variety of advertisements appear on your mail. For a list of the advertisements provided with your mailing system, refer to Chapter 11, Options: Supplies and Options in this guide. Advertisement To add more advertisements, refer to Performing Updates or Adding Fea- tures in Chapter 9 in this guide.
Page 55 DM500™ and DM550™ Digital Mailing System Operating Guide Meter Stamp You can have a variety of inscriptions appear on your piece of mail. For a list of the inscriptions provided with your mailing system, refer to Chapter Options: 11, Supplies and Options in this guide.
Page 56 4 • Running Mail Meter Stamp This selection allows you to move the print position of the meter stamp away from the right edge of the envelope. Options: 1. Press the Menu key. Print Position 2. Select Meter Stamp Options. 3.
Page 57: Using Confirmation Services
Certified Mail - provides you with proof that you mailed the item. Each of these services has its own barcode labels. Using preprinted bar- code labels provided by Pitney Bowes, you can electronically process and submit records for the three types of USPS Confirmation Services to the Pitney Bowes Data Center.
Page 58 If you realize you have put the wrong barcode on a piece of mail or package, you can change it as long as you have not sent the records to Pitney Bowes. Follow the instructions here for Editing, Deleting or Sending Confirmation Services Records.
Page 59 DM500™ and DM550™ Digital Mailing System Operating Guide Using USPS Confirmation Services are available when you are in the Attached Scale mode, or Manual Weight Entry mode. Refer to Select the Postage Confirmation Mode section in this chapter for more information.
Page 60 4 • Running Mail Adding If you have already applied postage to a piece of mail and you now want to add a confirmation service to it, follow the procedure here. Confirmation Services After This procedure is based on using a Priority class and the E-Del Con ser- Printing Postage vice.
Page 61 To delete a record, select Mark record for deletion (you cannot delete a record once you have sent it to Pitney Bowes). To send all of the confirmation service records now, select Send re- cords.
Page 62: Adding Postage Or Changing The Date
4 • Running Mail Adding If you do not have the correct postage or date on a piece of mail, you can add more postage or change the date directly on a piece of mail. If you Postage or prefer, you can print the corrections on at a tape instead and then apply it Changing to the piece of mail.
Page 63 DM500™ and DM550™ Digital Mailing System Operating Guide To change the date 1. If you are printing the date correction on an envelope and if the en- velope is sealed, press the Seal key and select Sealer Off. If you are printing on a tape, go to step 3.
Page 64: Clearing The Batch Count
4 • Running Mail Clearing If you keep track of the number of pieces of mail you process for each job or mail run, you may want to clear the batch count at the end of a run or the Batch just before starting a new run.
Page 65: Mailing System Setup
Mailing System Setup Contents Navigating Hints ...5-2 Overview of Mailing System Setup ...5-3 Setting the Display Language ...5-4 Adjusting Display Contrast and Volume Control ...5-4 Setting the Date and Time of Day ...5-5 Setting Up A Supervisor Password ...5-6 Setting A Lock Code ...5-7 Setting Up the Scale/Selecting Rates ...5-8 ®...
Page 66 5 • Mailing System Setup Navigating • The maximum number of options that display is 5. To view more op- tions, press the down arrow key. Hints • You can select a numbered option either by pressing the screen key next to the option, or by pressing the corresponding number on the keyboard and pressing the Enter key.
Page 67: Overview Of Mailing System Setup
DM500™ and DM550™Digital Mailing System Operating Guide Overview of If for any reason you need to change the original setup on your system, refer to the appropriate procedure(s) in the following list: Mailing System Setup SV60890 Rev. G Setting the Language Display.
Page 68: Setting The Display Language
5 • Mailing System Setup Setting the Depending on the model of your mailing system, you may be able to set the display to any of the following languages: Display • English Language • Espanol • Francais To change the language of the display: 1.
Page 69: Setting The Date And Time Of Day
DM500™ and DM550™Digital Mailing System Operating Guide Setting the If your mail is picked up at a certain time each day, you can set your sys- tem to advance the date at the mail pickup time. Date and Time of Day NOTE: The date on the meter stamp should correspond to the date when your mail goes to the post office.
Page 70: Setting Up A Supervisor Password
5 • Mailing System Setup Setting Up a You can limit access to the following operations by creating a supervisor password. Supervisor • Adding Postage (Refill) Password • Clearing Batch Information (the number of pieces of mail your system processes) •...
Page 71 DM500™ and DM550™Digital Mailing System Operating Guide Setting Use the Lock Code option to enter a four- digit password to prevent unau- thorized use of your postage meter. Up a Lock 1. Press the Menu key. Code 2. Select Set Up, then select Basic Settings.
Page 72: Setting Up The Scale/Selecting Rates
NOTE: If this is the first time you are using an attached scale, you may be prompted to enter a location code. Contact the Pitney Bowes Help Desk. Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number.
Page 73 DM500™ and DM550™Digital Mailing System Operating Guide Scale/Rates: You can set AutoScale to On or Off. AutoScale Select On to enable the AutoScale feature. Select Off to disable this feature. If you disable this feature and your system has an attached scale, you need to select the Attached Scale mode when running mail if you want your system to weight the mail and calculate postage.
Page 74 3. The system returns to the Scale/Rates Set Up menu. Scale/Rates: This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account ZIP/Zone Prompt representative to determine if this option is accessible on your system.
Page 75 Scale/Rates: This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account Add ZIPs to Zone 0 representative to determine if this option is accessible on your system.
Page 76: Setting Up Postage By Phone Meter Payment System
5 • Mailing System Setup Scale/Rates: This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account Confirm Svc representative to determine if this option is accessible on your system.
Page 77 Your account number is supplied by Pitney Bowes when you order PBP Account # your system. Do not change this unless you are directed to do so by Pitney Bowes. Phone/Network If you need to dial a number in order to reach an outside line, use this op- tion to enter that prefix number.
Page 78 Secondary PB # Use this option to enter a secondary or alternative Pitney Bowes phone number to dial if the first or primary number is busy. 1. Press the Menu key on the control center. Select Set Up from the main screen, then select Phone/Network Set Up.
Page 79 On/Off switch). The modem string is a series of numbers and letters that the modem Phone/Network transmits when it calls Pitney Bowes. This string is entered by your Pitney Set Up: Bowes customer service representative.
Page 80 Pitney Bowes. Contact your Pitney Bowes rep- resentative or call the Help Desk if you are not sure. Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number. Distributor Parameters Mailing System Network Settings Global Account &...
Page 81: Configuring High/Low Funds Warnings
DM500™ and DM550™Digital Mailing System Operating Guide Configuring Setting the Low Funds Warning Value High/Low Use this option to set a value at which the mailing system warns you that the funds remaining in the meter are getting low. Funds 1.
Page 82: Configuring System Timeouts
5. Press the Enter key. Timeouts: This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account System Sleep representative to determine if this option is accessible on your system.
Page 83 DM500™ and DM550™Digital Mailing System Operating Guide 3. Select System Sleep. 4. Enter the number of minutes (0 - 1440 minutes) using the numeric key- board. 5. Press the Enter key. Timeouts: The normal preset timer option allows you to specify how much time you...
Page 84 5 • Mailing System Setup Timeouts: This option allows you to specify how long the system will continue to feed mail placed on the feed deck without having to press the Start key. Waiting for You can set this timeout for 0 - 90 seconds, in 1 second increments. The default timeout is 20 seconds.
Page 85: Defining Presets
DM500™ and DM550™Digital Mailing System Operating Guide Defining You can define up to 10 sets (0 -9) of preset mailing system values, with 9 11 each set having different values for such items as the account name, post- Presets age value, class, carrier, a special service, a mode such as Attached Scale or Differential weighing, and the like.
Page 86 How to Store Advance Date in a Custom Preset This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system.
Page 87 DM500™ and DM550™Digital Mailing System Operating Guide Defining 5. Select On to turn on this feature and store the date advance. Presets Select Off if you want to turn off the feature. continued Refer to the examples on the next page for more information on how storing the Advance Date in custom presets works.
Page 88 5 • Mailing System Setup Defining How to Edit Custom Preset Values Presets To edit an existing custom preset, you define its new values and then over- continued write the old values. 1. Enter the new values for the mail job that correspond to the custom preset you want to change or edit.
Page 89: Taking The Meter Out Of Service
DM500™ and DM550™Digital Mailing System Operating Guide Taking the Call your Pitney Bowes representative if you need to return the postage meter (contained in the IntelliLink® Control Center) to Pitney Bowes. Meter Out of When instructed, follow the procedure here.
Page 90: Configuring The Optional Barcode Scanner
Refer to the appropriate topic in this section: • If you are using an accounting system on your DM500™ or DM550™ System you can set the default scan type so that your system recog- nizes your particular accounting application when it scans the barcode.
Page 91 DM500™ and DM550™Digital Mailing System Operating Guide Setting the If you are using an accounting system on your DM500™ or DM550™ Sys- tem you can set up the scanner so that it interprets the barcode as an ac- Default Scan count name or account code.
Page 92 5 • Mailing System Setup Adding If your barcodes include a 1 or 2-digit prefix, or if you want to create bar- codes with a prefix, you can set up your system to recognize this prefix Barcode when you scan the barcode. This prefix identifies whether you are scan- Prefixes ning in an account name or account code.
Page 93 DM500™ and DM550™Digital Mailing System Operating Guide Combining If you need to combine multiple barcode scans into a single barcode, use this setup option. For example, the typical barcode scanner can only ac- Barcodes cept a maximum of 30 characters. If you want to scan an account name that contains more than 30 characters, say 50 characters, you add a "join...
Page 94 5 • Mailing System Setup Setting You can set up your system so that after it scans in a barcode value and displays it on the IntelliLink® Control Center screen, it requires you to Auto-Enter press the Enter key to accept that value. You can do this if you want to be sure that an operator verifies that the correct barcode has been scanned.
Page 95 SV60890 Rev. G Adding Postage Contents Postage By Phone® Meter Payment System ...6-2 Your Postage Meter ...6-2 USPS Rekey Requirements ...6-2 Managing Your Postage Funds ...6-3 Connecting Your Postage Meter to an Analog Phone Line ...6-4 Checking Available Funds in Your Postage Meter ...6-6 Checking Your Postage By Phone®...
Page 96: Postage By Phone® Meter Payment System
This satisfies the inspection requirements. If you have questions, call the Postage By Phone® System number. Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number. USPS Rekey The United States Postal Service (USPS) also requires, for security rea- sons, that the meter keys expire after 3-6 years.
Page 97: Managing Your Postage Funds
DM500™ and DM550™ Digital Mailing System Operating Guide Managing Your Refer to the appropriate section listed here for checking funds and account balances and adding postage when using the Postage By Phone® Meter Postage Funds Payment System. SV60890 Rev. G Connecting Your Postage Meter to an Analog Phone Line.
Page 98 Control Center is one of the ones listed under USB Connector label in the figure below, you must connect an external modem to this USB connector to dial into Pitney Bowes to perform feature updates or add postage. The PCN number is located on the bottom of your control center.
Page 99 DM500™ and DM550™ Digital Mailing System Operating Guide Connecting Connecting Your Mailing System - Remote Analog Phone Line Your Postage Meter to an If you need to connect to an analog phone line that is not located near your mailing system, you can remove the IntelliLink® Control Center and Analog Phone move it to a location near the analog phone line.
Page 100: Checking Available Funds In Your
6 • Adding Postage Connecting 6. Add or check your postage funds as described in Checking Your Postage By Phone Your chapter. Postage 7. Reinstall the IntelliLink® Control Center by sliding it into the docking Meter to station on top of the mailing system until you hear it click into place. an Analog 8.
Page 101: Checking Your Postage By Phone
DM500™ and DM550™ Digital Mailing System Operating Guide Checking Before adding postage to your meter, you should check the funds avail- able through the Postage By Phone® System. Remember, with your new Your mailing system it is no longer necessary to prepay for postage. Your mail-...
Page 102: Adding Postage
(up to $1000). Use whole dollars only; do not key in cents. Your meter automatically adds two decimal places. 6. Press the Enter key. The system dials Pitney Bowes to connect to your account and begins to add the postage to your meter.
Page 103 SV60890 Rev. G Standard Accounting Setup* Contents Navigating Hints ...7-2 Overview of Accounting ...7-3 Using the Account Setup Procedures ...7-4 Before Using the Setup Procedures ...7-4 Viewing Accounts or Subaccounts ...7-5 Creating Accounts and Subaccounts ...7-5 Editing Accounts ...7-7 Setting an Account Period ...7-8 Turning Standard Accounting On or Off ...
Page 104: Navigating Hints
7 • Accounting Setup Navigating Hints • You can access all of the accounting features by pressing the Accounts key on the IntelliLink® Control Center. The system displays the account names in the format shown here (Standard Accounting): • To enter the account set up mode, press the right arrow key on the control center as indicated by the help information on the bottom on the right side of the main screen.
Page 105: Overview Of Accounting
DM500™ and DM550™ Digital Mailing System Operating Guide The information in this chapter describes how to set up the Standard Overview of Accounting package provided with your mailing system. If you purchased Accounting the enhanced accounting package, Budget Manager, or if your system is connected to an AccuTrac™...
Page 106: Using The Account Setup Procedures
7 • Accounting Setup Using the The following is a list of all the account setup procedures. For details on each procedure, refer to the section number listed here. Account Setup Procedures Before Using 1. If your system has a supervisor password set up, you must enter that password before you can enter the account setup mode.
Page 107 DM500™ and DM550™ Digital Mailing System Operating Guide Viewing 1. Press the Accounts key. Accounts or 2. Press the right arrow key to enter the “Set Up Accounts” screen. Subaccounts 3. Select View Accounts. 4. The names of your top level accounts appear. Select the account you want.
Page 108 7 • Accounting Setup Creating To create a new subaccount or subsubaccount: Accounts and 1. Press the Accounts key. Subaccounts 2. Press the right arrow key to enter the “Set Up Accounts” screen. continued 3. Select Create Account/Sub. 4. Select Add to an Existing Account. The system displays a list of all of the accounts and prompts you to select the account to which you would like to add a subaccount or subsubaccount.
Page 109: Editing Accounts
DM500™ and DM550™ Digital Mailing System Operating Guide Editing You can change the name of an account, make the account inactive (or active), add a password or change an existing one, and clear (reset) all Accounts data from the account.
Page 110: Setting An Account Period
7 • Accounting Setup Setting an By default, your mailing system does not have an account period set. If you set an account period, when your system reaches the end of that pe- Account riod, you need to reset (clear) all of the data in the accounts before you Period can process mail again.
Page 111: Deleting Accounts And Subaccounts
DM500™ and DM550™ Digital Mailing System Operating Guide Deleting When you delete an account, you remove its data completely. That data is then unrecoverable. Make sure you do not need the account’s data before Accounts you delete the account. To delete an account: Subaccounts 1.
Page 112: Resetting (Clearing) All Accounts
7 • Accounting Setup Resetting When you reset or clear your accounts, you completely remove all of the data in all of your accounts. Once you clear the data, you cannot retrieve (Clearing) it. To keep a record of your data, be sure and print a Multi-Account Sum- all Accounts mary Report.
Page 113: Transferring Funds
DM500™ and DM550™ Digital Mailing System Operating Guide Transferring To transfer funds: Funds 1. Press the Accounts key. 2. Press the right arrow key to enter the “Set Up Accounts” screen. 3. Select Transfer Funds. The system displays a list of your chargeable accounts.
Page 114: Setting The Station Id
7 • Accounting Setup To transfer pieces: 9. Select Transfer Piece Count. The system displays a screen of the same accounts and prompts you to “Enter Number of Pieces to Trans- fer.” Enter the number of pieces or select Transfer Entire Piece Count and press Enter.
Page 115 DM500™ and DM550™ Digital Mailing System Operating Guide Selecting an To select and accounting type, or to disable the accounting feature on your mailing system, follow the procedure here. Accounting 1. Press the Accounts key. Type 2. Press the right arrow key to enter the “Set up Account” screen.
Page 116: Your Accounting System Features
7 • Accounting Setup Your You can configure your mailing system to track and account for postage used by departments or individuals within your organization. Your system Accounting stores the following information for each account. System • Account name (alphanumeric) Features •...
Page 117: Account Structure And Hierarchy
DM500™ and DM550™ Digital Mailing System Operating Guide Account You can structure your accounts in single or multiple levels. For example, you can divide a top level department (account) into two or more major Structure and sections or subaccounts. You can further divide these subaccounts into Hierarchy two or more sections or subsubaccounts.
Page 118 7 • Accounting Setup You can have all single top level accounts or you can mix both single and multi-layered accounts. The lowest level in the account structure is where charges are incurred. An account or subaccount, just like the subsubac- count is the chargeable account when it’s the last, or single, link in the structure.
Page 119 SV60890 Rev. G SV60890 Rev. G Reports Contents Introduction ...8-2 Printing a Report ...8-2 Single Account Report ...8-3 Multi-Account Summary ...8-4 Last 5 Refills Report ...8-6 USPS Confirmation Services Report ...8-7 Permit Mail Report ...8-8 Account List Report ...8-8 Funds Report ...8-9 System Setup Report ...8-10 Error Report ...
Page 120: Introduction
8 • Reports Creating a report is quick and easy on your mailing system. With the capa- Introduction bility to print out reports on roll tape or envelopes using the internal mailing system printer, you can easily keep an accurate record of all your mailing activities.
Page 121: Single Account Report
DM500™ and DM550™ Digital Mailing System Operating Guide Reports Single Account The Single Account Report gives the total pieces of mail and the postage for a selected account. After you select Single Account Report the last Report account used is displayed. To view another account, press the screen key for Select Another Account.
Page 122: Multi-Account Summary
8 • Reports Multi-Account The Multi-Account Summary supplies the total pieces and postage for all enabled accounts. Summary This report can be printed on an envelope with the internal printer. (Internal printer version) Screen Display <Account Number> <Account Number> <Account Number> <Account Number>...
Page 123 DM500™ and DM550™ Digital Mailing System Operating Guide Multi-Account This version of the Multi-Account Summary can only be printed on an at- tached external printer. Account numbers are only assigned to the lowest Summary level of the account hierarchy or transaction level. Account numbers will (External Printer only appear if the account does not have subaccounts.
Page 124: Last 5 Refills Report
8 • Reports Last 5 Refills The Last Five Refills Report lists the last five refills for any enabled ac- count and prints the information on a single envelope or strip of tape. The Report refills are displayed in chronological order. Screen Display Printed Report The Refill Statement provides the following information:...
Page 125 DM500™ and DM550™ Digital Mailing System Operating Guide Confirmation The Confirmation Services Report provides details for Confirmation Ser- vices pieces processed and uploaded via IntelliLink® Control Center. It Services Report prints the information on an envelope or strip of tape.
Page 126: Permit Mail Report
8 • Reports Permit Mail This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account Report representative to determine if this option is accessible on your system.
Page 127: Funds Report
DM500™ and DM550™ Digital Mailing System Operating Guide Funds Report The Funds Report gives a summary of the funds used and available in the meter, total pieces run, batch pieces and value. It prints on one envelope or tape. Screen Display...
Page 128: System Setup Report
Accounting Set Up: Accounting Feature on/off, System, Passwords, Number of Accounts. • Modem Set Up: Dial Out Prefix, Dial Method, Local Number, Pitney Bowes Number, PBP Account, Initialization String. • Scale Settings: Adjustment for Motion, AutoScale, Trip Weight, Units, Origin, Location Code, AutoClear, Clear Zone If New Class, ZIP/Zone Prompt, BMC In- tra ZIP, Add ZIPs to Zone ), Discount Code, Min.
Page 129: Error Report
Error Report This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system. The Error Report lists the last ten errors in chronological order with the most recent error at the top.
Page 130: Job Report
Job Report This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions. Please contact your local account representative to determine if this option is accessible on your system. The Job Report summarizes a job that is processed in a mode that did not dispense funds.
Page 131 DM500™ and DM550™ Digital Mailing System Operating Guide Data Capture The Data Capture Short Report provides information on the data that is transferred from the mailing system through Pitney Bowes Data Center to Report the Post Office. (Non-US Use The Data Capture Report prints on an envelope or tape.
Page 133 Maintaining and Updating Contents Items to Keep On Hand ...9-2 Cleaning the Exterior ...9-2 Tape Maintenance ...9-3 E-Z Seal ® Sealing Solution Maintenance ... 9-5 Moistener Maintenance ...9-6 Printer Maintenance ...9-13 Replacing the Ink Cartridge ...9-15 Changing the Printhead ...9-18 Changing the Wiper Blade Assembly ...9-22 Performing Updates or Adding Features ...9-23...
Page 134: Items To Keep On Hand
9 • Maintaining and Updating Items to Keep The following is a list of items you should keep on hand: On Hand • Ink Cartridge • Tape Roll • E-Z Seal Refer to Chapter 11, Supplies and Options for details on how to order these items.
Page 135: Tape Maintenance
DM500™and DM550™ Digital Mailing System Operating Guide Tape Tape maintenance consists of installing a new tape roll. The DM500™ and DM550™ systems uses adhesive tape. A red stripe Maintenance appears along its edge approximately 22 inches from the end to indicate a low tape condition.
Page 136 9 • Maintaining and Updating Tape still on Roll 2. Drop the new tape in so that it feeds from the bottom of the roll continued to the right. The protective backing on the tape should be facing down. Pull about 12 inches of tape from the end of the roll up to- ward the cover and then loop it down into the slot.
Page 137: E-Z Seal ® Sealing Solution Maintenance
DM500™and DM550™ Digital Mailing System Operating Guide ® E-Z Seal Your mailing system displays a message telling you when your E-Z Seal® Solution is running low. When you receive this message, your system can Sealing Solution still seal approximately 50 envelopes.
Page 138: Moistener Maintenance
If the seal quality does not improve after cleaning, you can replace the wick or moistener brush as needed. To order replacements, refer to Chap- ter 11, Supplies and Options in this guide. Only a Pitney Bowes represen- tative can install a new moistener tank.
Page 139 DM500™and DM550™ Digital Mailing System Operating Guide 6. Replace the existing clean moistener brush assem- bly, or install a new one by pushing the assembly back on its track until it snaps into position. 7. Check to make sure that...
Page 140 9 • Maintaining and Updating Cleaning or 1. Open the feed cover and lift the E-Z Seal® bottle out of its holder. Replacing the 2. Remove the Moistener Brush Assembly as described above in Clean- Wick ing or Replacing the Moistener Brush procedure. 3.
Page 141 DM500™and DM550™ Digital Mailing System Operating Guide Cleaning or 6. Drain the moistener tank over the front of the machine into a Replacing the receptacle as shown here. Wick continued 7. To clean the moistener tank, remove the E-Z Seal® Sealing Solution supply tube and wipe out the tank with E-Z Seal®...
Page 142 9 • Maintaining and Updating Cleaning or 10. Place the shield and wick assembly in the moistener Replacing the tank and push down on Wick the shield to push the as- continued sembly into the tank. 11. Replace the moistener tank and gently slide it back into the machine, taking care not to crimp the supply tubing.
Page 143 DM500™and DM550™ Digital Mailing System Operating Guide Cleaning or 13. Remove the moistener tank and hold it as high as you can above Replacing the the machine as shown in the Wick picture on the right. continued Hold it in this position for ap- proximately 20 seconds.
Page 144 9 • Maintaining and Updating 15. Replace the moistener brush assembly by pushing it back on its track until it snaps into position. Check to make sure that the flap blade of the moistener brush assembly is under (and not over) the stripper finger as shown here.
Page 145: Printer Maintenance
If the print quality deteriorates and you cannot improve it with the proce- dures in this chapter, contact the Pitney Bowes Help Desk. Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number.
Page 146 9 • Maintaining and Updating Printing a Test 8. Once the cleaning operation completes, the “Print Test Pattern” screen appears again. Pattern continued 9. Repeat steps 5 and 6 again. If the print pattern still has broken or miss- ing lines, you may need to replace the ink cartridge (see Replacing the Ink Cartridge) or printhead (see Changing the Printhead).
Page 147: Replacing The Ink Cartridge
DM500™and DM550™ Digital Mailing System Operating Guide Replacing the “Low Ink - Order Ink” appears on the IntelliLink® Control Center main screen when there is only enough ink for approximately 10 days of mailing. Ink Cartridge You can choose to ignore this warning - refer to the Configuring Low Ink Warning section in Chapter 5 in this guide.
Page 148 9 • Maintaining and Updating To replace the ink cartridge: 1. Lift up the main cover and locate the ink cartridge lid. 2. Push the tab on the front of the cartridge lid. Lift the lid up and push toward the back of the machine.
Page 149 DM500™and DM550™ Digital Mailing System Operating Guide Replacing the 4. Insert the new ink cartridge with the grooved side facing Ink Cartridge you. continued 5. Close the ink cartridge lid and push down until it locks into place. 6. Close the main cover.
Page 150: Changing The Printhead
9 • Maintaining and Updating Changing the If you have cleaned the printer nozzle and changed the print cartridge and the meter stamp is still not satisfactory, replace the printhead. Printhead Instructions for replacing the printhead are included with each replacement and are repeated here for your convenience.
Page 151 DM500™and DM550™ Digital Mailing System Operating Guide Changing the 6. Push the printhead tab to the left as shown here. Printhead continued 7. While continuing to press printhead tab to the left, pull the assembly forward as shown here. This exposes the printhead cover.
Page 152 9 • Maintaining and Updating Changing the 9. Locate the stand-off on top of the printhead shown here. Printhead continued 10. Grasp the printhead stand- off and lift the printhead up and out. 11. Discard the old printhead. 12. Locate the new printhead. Remove the orange pack- ing tab from the new print- head as shown here.
Page 153 DM500™and DM550™ Digital Mailing System Operating Guide Changing the 14. Close the printhead cover and push the printhead tab back into place. Printhead 15. Close the main cover; the “Initializing Printhead” screen appears. continued 16. Once the initializing is complete, the “Print Test Pattern” screen ap- pears and prompts you to “Press Tape or print an envelope”.
Page 154: Changing The Wiper Blade Assembly
9 • Maintaining and Updating Changing the When you change the printhead, you must also replace the wiper blade assembly. Wiper Blade Instructions for replacing the wiper blade assembly are included with each Assembly replacement and are repeated here for your convenience. 1.
Page 155: Performing Updates Or Adding Features
2. Select Set Up and then press the down arrow key. 3. Select Updates and Add-Ons. 4. Select Check for Updates. The system connects to Pitney Bowes and requests a list of updates. 5. If no updates are available, click OK to exit this screen.
Page 156 Feature Code, then press the right arrow key and a list of the features appears. If you select Phone Download, your system dials Pitney Bowes and performs the update or add-on as soon as it establishes a connection. As soon as it completes the add-on, it prompts you to restart your system so that the updates can take effect.
Page 157 Troubleshooting Contents How to Troubleshoot your DM500™ and DM550™ Digital Mailing System ...10-2 Envelope Sealing Problems ...10-2 Envelope Feeding Problems ...10-3 Tape Feeding Problems ...10-6 Printing Problems ...10-6 Problems Adding Postage to Your Meter ...10-8 Display Problems ...10-8 Weighing Problems ...10-9 SV60890 Rev.
Page 158: Digital Mailing System
Desk or you can schedule a request for service at our web site. Refer to Digital Mailing the Pitney Bowes Contact Information List at the front of this guide for the System phone number of the Help Desk and the web site addresses.
Page 159: Envelope Feeding Problems
DM500™ and DM550™ Digital Mailing System Operating Guide Envelope Feeding Problems Description More than one envelope Too many envelopes are on the is feeding feed deck; envelopes are not stacked properly on the feed deck. Feeder adjustment setting is incorrect.
Page 160 10 • Troubleshooting Envelope Feeding Problems Description Envelope(s) getting Envelopes are too thick or thin for jammed the feeder adjustment setting. Trying to feed presealed envelopes with the seal mode set to Sealer You are using envelopes that have dimensions that are outside the acceptable ranges.
Page 161 DM500™ and DM550™ Digital Mailing System Operating Guide Envelope Feeding Problems Description Envelope(s) getting jammed (continued) SV60890 Rev. G Possible Causes To clear a jam in the feed deck : (continued) 5. Depending oh how badly the envelope is damaged, you may need to replace it.
Page 162: Tape Feeding Problems
7. Close the feed cover. 8. If this problem persists, call the Help Desk. Refer to the Pitney Bowes Contact Information List in this guide. From the IntelliLink® Control Center, press the Mode key and select the appropri- ate postage mode option displayed on the screen.
Page 163 DM500™ and DM550™ Digital Mailing System Operating Guide Printing Problems Description Meter imprint is out of Envelope is skewing on the feed alignment deck. Meter imprint is The printer nozzle requires main- streaked or incomplete; tenance. poor print quality: You need to change the printhead and wiper blade assembly.
Page 164: Problems Adding Postage
Test the main phone outlet and repair if necessary. Contact the Help Desk for correct number. Refer to the Pitney Bowes Contact Informa- tion List in this guide for the phone number of the Help Desk. The Help Desk may also provide you with a local number to use for Postage By Phone®...
Page 165: Weighing Problems
DM500™ and DM550™ Digital Mailing System Operating Guide Weighing Problems Description Weight on internal scale Possible interference. is erratic Weights on external For MP Series External Weighing scale are erratic or the Platform scales: scale does not return to The scale top cover my not be...
Page 166 10 • Troubleshooting Weighing Problems Description Weights on external For MP Series External Weighing scale are erratic or the Platform scales: scale does not return to The scale top cover my not be zero. seated properly on the scale continued 10-10 Possible Causes 4.
Page 167 Supplies and Options Contents Ordering Supplies ... 11-2 Consumables You Can Order ... 11-2 Moistener Kit ... 11-3 Wiper Blade and Printhead Kits ... 11-3 Accessories You Can Order ... 11-4 USPS Supplies ... 11-5 SV60890 Rev. G 11-1...
Page 168: Ordering Supplies
Ordering You can order supplies through the Pitney Bowes Supply Line™, or you can order from the Pitney Bowes web site. Refer to the Pitney Bowes Con- Supplies tact Information List at the front of this guide for the Pitney Bowes Supply Line™...
Page 169: Moistener Kit
DM500™ and DM550™ Digital Mailing System Operating Guide Moistener Kit Moistener Kit (includes complete stripper blade assembly with brush in holder, wick and protective grate) Wiper Blade DM Series™ Replacement Printhead and Printhead (contains 1 printhead and 2 wiper blades per carton)
Page 170: Accessories You Can Order
You can order additional customized advertisements and inscriptions bear- ing your personalized message by calling the Pitney Bowes Supply Line™ or visiting the Pitney Bowes web site. Refer to the Pitney Bowes Contact Information List at the front of this guide for the Pitney Bowes Supply Line™...
Page 171: Usps Supplies
You request Pitney Bowes to create customized art- work for the permit(s). Refer to the Pitney Bowes Contact Information List at the front of this guide for the Pitney Bowes Supply Line™ phone number. 3. Pitney Bowes sends you the permit(s) on an art card that plugs into the side of the IntelliLink®...
Page 173: Sv60890 Rev. G
Glossary SV60890 Rev. G...
Page 174 Business Manager is an enterprise accounting system that allows you to capture and manage postal transactions from the several different Pitney Bowes meters, mailing machines, and mailing systems. You can manage all systems from a single host PC that is running the Business Manager application.
Page 175 Press to clear an entry or if no data has been entered press to take you to the previous screen. Place to connect an optional Pitney Bowes scale, printer, or a PC. The IntelliLink® Control Center is the module mounted on...
Page 176 The area of the mailing machine where you feed the envelopes. A series of five or six vertical bars used by automated postal equipment to identify, orient, and separate reply mail. The amount of money in your Postage meter (Postal Security Device - PSD).
Page 177 Mail consisting of varying lengths and widths. Press to choose from a variety of mail processing modes. That part of the mailing system that dials the Pitney Bowes Postage By Phone® Meter Payment System center and transfers information over the phone.
Page 178 A • Glossary Rate update Reports Key Return Receipts Restricted Delivery Screen Keys Seal Key Shingle Side Guide Signature Confirmation Sleep Timer Stacker Supervisor Password Tape Exit Changing of the postal rates by the USPS. This key allows you to view a or select a report to print. A return receipt for Certified Mail serves as a legal document proving the date and time when the recipient took possession of the piece of mail.
Page 179 DM500™ and DM550™ Digital Mailing System Operating Guide Test Pattern Thickness Adjustment Knob Tyvek® USPS Wiper Blade ZIP Code ZIP+4 Code SV60890 Rev. G The pattern printed during a test to show the clarity of the meter imprint. Adjusts the tension to accommodate the thickness of the pieces of mail you are feeding.
Page 181 Appendix B - Operator Training Checklist The following checklist includes the topics your Pitney Bowes representative will discuss with you to ensure that you fully understand how to operate your DM Series™ Digital Mailing System. The checklist is divided into the following sections: Learning About Your System ...
Page 182: Learning About Your System
Refer to Chapter and Section Chapter 2, Parts of Mailing System Chapter 2, The IntelliLink® Control Center Appendix C, Specifications Appendix C, Mailing Material Pitney Bowes Contact Information List Pitney Bowes Contact Information List Chapter 1, Safety Requirements Page Done 2-12 SV60890 Rev.
Page 183: Basic Operations
DM500™ and DM550™ Digital Mailing System Operating Guide Basic Operations Place a check mark in the Done box when you complete the topic. How to do the following: Move around, select and enter information in the main screen. Determine the best way to run mail on your DM Series™...
Page 184: Advanced Operations
B • Operator Training Checklist Advanced Operations Place a check mark in the Done box when you complete the topic. How to do the following: Change or advance the date to be printed on your enve- lope or tape (this does not change your system's date).
Page 185: If You Need To Change Your System Setup
DM500™ and DM550™ Digital Mailing System Operating Guide If You Need To Change Your System Setup Place a check mark in the Done box when you complete the topic. How to do the following: Change the date on your DM system.
Page 186 B • Operator Training Checklist If You Need To Change Your System Setup (continued) Place a check mark in the Done box when you complete the topic. How to do the following: Change timeouts on your DM system, including: • set how long the main screen can remain inac- tive before turning off.
Page 187: What You Need To Maintain Your System
DM500™ and DM550™ Digital Mailing System Operating Guide What You Need to Maintain Your System Place a check mark in the Done box when you complete the topic. How to do the following: Determine what supplies you need to keep on hand.
Page 188: If You Have Problems With Your System
B • Operator Training Checklist If You Have Problems with Your System Place a check mark in the Done box when you complete the topic. What to do if the following occurs: Envelopes are not sealing correctly. Envelopes are not feed- ing correctly, or are getting jammed.
Page 189: Specifications
SV60890 Rev. G Specifications Contents Specifications ... C-2 Mailing Materials ... C-4 Envelope Dimensions ... C-5...
Page 190 (3) The actual throughput of your mailing system may vary depending on the material processed and skill of the operator. DM500™ (DGF1 , DEP0 35L x 15H x 19W 889L x 381H x 483W DM500™...
Page 191 DM500™ and DM550™ Digital Mailing System Operating Guide Capacities and Features Sealing Method E-Z Seal® Fluid Sensing Stacker Type Stacker Capacity for #10 Envelopes Ink Capacity Internal Modem Telephone Cord for Analog Line Optional Integrated Scale Advertisements Inscriptions Permit Mail Image...
Page 192 C • Specifications Specifications Mailing Materials: continued Envelope Dimensions (refer to envelope measurement figure on next page) Minimum Maximum Envelope Flap Depth (refer to envelope measurement figure) Minimum Maximum Envelope Thickness Minimum Maximum Acceptable Envelope Materials Include • Standard envelope paper •...
Page 193 DM500™ and DM550™ Digital Mailing System Operating Guide Envelope Dimensions 11 inches (279 mm) SV60890 Rev. G 13 in. (330 mm) 3 in. (76.2 mm) Maximum 3.0 in. (76 mm) 5 in. (127 mm) 1 in. (25.4 mm) Minimum...
Page 195 Index SV60890 Rev. G...
Page 196 Index Accessories description 2-4,11-4 ordering 2-4,11-4 Accounting selecting the accounting type 7-13 set up mode 7-2 turning off accounting 7-13 Accounts accessing features 7-2 adding subaccounts to 7-5 changing name 7-5,7-7 changing number 7-5 changing password 7-5 changing status 7-7 checking Postage By Phone®...
Page 197 DM500™ and DM550™ Digital Mailing System Operating Guide Daylight saving setting up 5-5 Dialing preﬁ x 5-13 Differential weighing how to use 4-10 when to use 4-5 Discount codes 5-11 Display adjust the contrast 5-4 setting the sleep timer 5-18 E-Z Seal®...
Page 198 Index Mail determining the postage mode 4-4,4-5 preparation 3-2,4-6 quick setup and start 3-2 selecting the postage mode 4-8 Mailing materials C-4 Mailing system art card slot 2-5 covers 2-5 description 2-5 feed deck 2-5 on/off switch 2-5 platform scale (optional) 2-5 side guide 2-5 stacker 2-5 transport release knob 2-5...
Page 199 DM500™ and DM550™ Digital Mailing System Operating Guide Permit mail report 8-8 Platform scale (optional) location 2-6 Postage adding more postage 4-26 Postage By Phone® System 6-2 checking funds in account 6-7 checking funds in postage meter 6-6 entering the dialing preﬁ x 5-13...
Page 200 Index Screen keys description 2-12 location 2-13 Seal key description 2-12 location 2-13 when running mail 3-2,4-6 Side guide adjusting for mail 3-3,4-6 correct setting 4-6 location 2-6 Single account report 8-3 Speciﬁ cations mailing materials C-4 width of tape rolls C-4 Stacker deﬁ...

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Dm550

Pitney Bowes DM500 Operator's Manual

1 Read this First

2 Meet the Dm500™ and Dm550™ Digital Mailing System

3 Mail in a Minute

4 Running Mail

5 Mailing System Setup

6 Adding Postage

7 Standard Accounting Setup*

8 Reports

9 Maintaining and Updating

10 Troubleshooting

11 Supplies and Options

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