Music On Hold - NEC SL1100 Features And Specifications Manual

ISSUE 2.0
Description
Music on Hold (MOH) sends music to calls on Hold and parked calls. The music lets the caller know
that the call is waiting, not forgotten. Without Music on Hold, the system provides silence to these
types of calls. The Music on Hold source can be internal (tone) or from an external customer-provided
music source (i.e., tape deck, receiver, etc.). The customer-provided source can connect to a
connector on the 084M-B1.
Option Available for Using System Tone
The Music on Hold feature has been enhanced to allow callers to hear a system tone instead of
playing the internal or external music.
In accordance with copyright law, a license may be required if radio, television broadcasts or music other
than material not in the public domain are transmitted through the Music on Hold feature of
telecommunications systems. NEC hereby disclaim any liability arising out of the failure to obtain such a
license.
Music on Hold Source
There are 4 options available: (PRG 10-04-01 & PRG 10-04-02)
• Internal Music Tune - The tune is set by PRG 10-04-02.
• External Source - ACI input via audio connector (J421: MOH) (SL1100, PRG 10-60-01).
• Silence - Callers on hold hear silence.
• Hold Message - Embedded VRS (Program 10-04-01)
Music on Hold per DDI Number
The music on hold source can be selected for individual DDI numbers by PRG 22-11-09. There are 3
options available:
• 0 - Use the music source set by PRG 10-04-01.
• 1 - Back Ground Music input.
The music source will be used for incoming DDI calls only.
Music on Hold for Internal calls
The music source is set by PRG 10-04-01.
Music on Hold for non-DDI Trunk calls
The music on hold source is set per trunk port by PRG 14-08.
There are 2 options available:
• 0 - Use the music source set by PRG 10-04-01.
• 1 - Back Ground Music input.
The music source will be used for outgoing trunk calls or incoming non-DDI calls only.
Hold Message
The Hold Message is set by Program 10-04-01.
To record Embedded VRS Hold Message, go off-hook and dial 616 + 7 + 001.
To listen to Embedded VRS Hold Message dial 616 + 5 + 001.
Features and Specifications Manual
SL1100

Music on Hold

M
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