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InMail Feature Manual
A50-031762-003 NA
ISSUE 3.5

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   Summary of Contents for NEC SL1100

  • Page 1

    InMail Feature Manual A50-031762-003 NA ISSUE 3.5...

  • Page 2

    Copyright NEC Corporation reserves the right to change the specifications, functions, or features at any time without notice. NEC Corporation has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation and shall not be reproduced without prior written approval of NEC Corporation.

  • Page 3: Table Of Contents

    ISSUE 3.5 SL1100 TABLE OF CONTENTS Chapter 1 Quick Setup Section 1 UPGRADE THE INMAIL BOARD..............1-1 Section 2 START-UP (DEFAULT) INMAIL CONFIGURATION......... 1-2 Section 3 BASIC FUNCTIONS WITHOUT MAIN GREETING........... 1-2 Section 4 ENABLE THE MAILBOXES FOR ALL INSTALLED EXTENSIONS....1-2 Section 5 SET UP AUTOMATED ATTENDANT TO ANSWER OUTSIDE CALLS....

  • Page 4

    SL1100 ISSUE 3.5 Guest Mailbox......................2-120 Hang Up........................2-123 Hotel Integration...................... 2-124 InMail-Auto Setting....................2-126 InMail Upload Download Audio................2-129 Instruction Menu...................... 2-145 Language Setting....................2-147 Leaving a Message....................2-150 Listening to Messages..................... 2-152 Live Monitor......................2-155 Live Record......................2-157 Log On to Voice Mail....................

  • Page 5

    ISSUE 3.5 SL1100 Chapter 3 InMail Utility Section 1 INMAIL UTILITY....................3-1 Section 2 REQUIREMENTS....................3-1 Section 3 INSTALLING RELIANT FILE SYSTEM DRIVER..........3-1 Section 4 INSTALLING THE INMAIL UTILITY..............3-12 Chapter 4 Soft Key Glossary InMail Feature Manual...

  • Page 6

    SL1100 ISSUE 3.5 LIST OF TABLES Table 2-1 SL1100 Email Account Information..............2-79 Table 2-2 Typical SMS Notification (No Wav File)............2-85 Table 2-3 Common Email Notification SMTP Server Settings......... 2-85 Table 2-4 Some Common Mobile Telephone Service Provider SMS Portals....2-85 Table 2-5 Turn Email Notification On or Off ..............

  • Page 7

    ISSUE 3.5 SL1100 LIST OF FIGURES Figure 1-1 InMail Daughter Board with CompactFlash Card Assembly Installed....1-1 Figure 1-2 Remove the InMail CompactFlash Card............1-1 Figure 2-1 Example - User Access to Voice Mail............. 2-36 Figure 2-2 Cascade Message Notification Flow Chart............. 2-48 Figure 2-3 Email with Station Name................

  • Page 8: Sl1100 Issue

    SL1100 ISSUE 3.5 MEMO InMail Feature Manual...

  • Page 9: Chapter 1 Quick Setup

    Quick Setup 1 UPGRADE THE INMAIL BOARD ECTION The InMail CompactFlash drive must never be inserted or removed with the KSU power on. Always turn KSU power OFF when inserting or removing the InMail CompactFlash drive. The InMail software is integrated into the telephone system software. The InMail voice prompts and messages are stored on the CompactFlash card that plugs into the InMail Board (VMDB) .

  • Page 10: Section 2 Start-up (default) Inmail Configuration

    To make the InMail answer, the following programming must be done. The example shown is for a 4- port InMail. Extension, Group and Pilot Numbers shown can be adjusted as needed per installation requirements. Refer to the SL1100 Programming Manual (Separate Issue) for more detailed programming instructions. Example...

  • Page 11: Section 5 Set Up Automated Attendant To Answer Outside Calls

    ISSUE 3.5 SL1100 In 47-02-01 Mailbox Type, enter 1 to enable a Subscriber Mailbox for each extension. • To make programming easier, consider associating a mailbox number with a station port. For example, mailbox 1 should correspond to port 1, which in turn corresponds to extension 101.

  • Page 12

    SL1100 ISSUE 3.5 Have the Direct Inward Lines terminate to InMail (Example; extension 200). Program Program Name Description Number 22-07-01 DIL Assignment For each trunk you designated as a DIL above, enter 200. Make a separate entry for each Night Service mode.

  • Page 13: Section 6 Set Up Simple Day/night Answering

    Evenings and weekends, callers hear the Instruction Menu message for Call Routing Mailbox 2. Review the feature Automated Attendant on page 2-31. 7 INMAIL SYSTEM REQUIREMENTS ECTION • SL1100 Software • InMail CompactFlash Drive 8 SPECIFICATIONS ECTION InMail Capacities Note...

  • Page 14

    • The Application Summary providing the basic steps to set up the application. Following the chart are the step-by-step instructions for setting up the application. For more information, refer to the SL1100 Programming Manual. Example 1: Set Up Separate Day and Night Greetings Default Automated Attendant Answering All trunks answered by the Automated Attendant route to Answer Table 1.

  • Page 15

    ISSUE 3.5 SL1100 Example of the day Instruction Menu: Thank you for calling. For Sales, dial 102. For Technical Support, dial 103. To talk to an operator, dial 0. If you know your party’s extension number, please dial it now.

  • Page 16

    SL1100 ISSUE 3.5 Day Mode Press the programmable function key assigned as the night (night mode 2) key. Dial 09 + 2 (for night mode 2). You hear confirmation beep. This allows the user to switch the system from the day mode to night mode 2.

  • Page 17

    ISSUE 3.5 SL1100 Terminate the trunk to the virtual extension in the night mode. In 22-07-01 DIL Assignment, assign the trunk to the virtual extension (e.g., 200) in night mode 2. When the extension user presses the night key, the trunk follows this routing.

  • Page 18

    SL1100 ISSUE 3.5 MEMO 1-10 Quick Setup...

  • Page 19: Chapter 2 Features

    Features 1 INTRODUCTION TO INMAIL FEATURES ECTION If you are not familiar with the InMail features, review the Feature Glossary on page 2-1. This chapter provides detailed information on the InMail features. The features are listed alphabetically. 2 FEATURE GLOSSARY ECTION Feature Name Description...

  • Page 20

    Automatic Call Distribu- With the appropriate hardware and system licenses, System (V1.5 Added) tion Delay Announce- the SL1100 InMail can be used to store two ACD Delay ment Announcements. Automatic Call Routing See Go to a Mailbox in this glossary.

  • Page 21

    ISSUE 3.5 SL1100 Feature Name Description Usage Note Fax Detection The Automated Attendant can detect incoming fax calls System and transfer them to a fax machine. Find-Me Follow-Me Find-Me Follow-Me helps an Automated Attendant call- Automated Attendant er locate an extension user who is not at their desk.

  • Page 22

    SL1100 ISSUE 3.5 Feature Name Description Usage Note Leave a Quick Message See Quick Message. Automated Attendant Listening Options See Listening to Messages. Voice Mail Listening to Messages While or after listening to a message, an extension Voice Mail user has many message handling options from which to choose.

  • Page 23

    ISSUE 3.5 SL1100 Feature Name Description Usage Note Message Playback Direc- An extension user can listen to their messages in either Voice Mail tion LIFO (last-in-first-out) or FIFO (first-in-first-out) order. Message Record See Record and Send a Message in this glossary.

  • Page 24

    SL Net SL Net Networking, using an IP network, provides for a Voice Mail (V1.5 Added) seamless connection; joining multiple SL1100 commu- nication servers into a "virtual" single communication server. Subscriber Mailbox The mailbox type normally used for telephone system Voice Mail extensions.

  • Page 25: Section 3 Feature Descriptions

    ISSUE 3.5 SL1100 Feature Name Description Usage Note Transfer Calls to a FAX See Fax Detection. Automated Attendant Machine Transfer to a Mailbox An extension user can transfer an active call to a co- Voice Mail worker's mailbox. Transfer to an Extension See Screened Transfer and Unscreened Transfer.

  • Page 26: Acd Delay Announcement

    SL1100 ISSUE 3.5 ACD Delay Announcement (This feature is for V1.5 or higher) Description The InMail can now support Automatic Call Distribution Delay Announcements. Use Program 41-19 : ACD Voice Mail Delay Announcement to assign In-Mail Call Routing Mailboxes as ACD Delay Announcement Mailboxes.

  • Page 27

    ISSUE 3.5 SL1100 Programming Program Program Name Default Number 41-08-03 Delay Announcement Source Type 1 = VRS Set ACD Delay Announcement source to 2. 2 = InMail (default = 1) 41-19-01 Delay Message Start Timer 0 ~ 64800 (seconds) Determine how long the system waits before playing the Delay (default = 0) Message.

  • Page 28: Announcement Mailbox

    SL1100 ISSUE 3.5 Announcement Mailbox Description An Announcement Mailbox plays a recorded announcement to Automated Attendant callers without providing dialing options. The Announcement Mailbox is typically set up to provide information to callers and then route back to the Automated Attendant. See the following example: •...

  • Page 29

    ISSUE 3.5 SL1100 Direct Announcement Mailbox Routing (If the outside caller routes directly to the Announcement Mailbox) 47-09-01 Next 47-09-02 Repeat 47-09-03 Hang Call Routing Action Count Up After Mailbox 0 = Undefined x (x number of re- 0 = None •...

  • Page 30

    SL1100 ISSUE 3.5 Routed Announcement Mailbox Routing (If the outside caller routes to the Announcement Mailbox from a Call Routing Mailbox) 47-09-01 Next 47-09-03 Hang 47-09-02 Repeat Call Routing Up After Action Count Mailbox 1-32 (valid Call x (x number of re- 0 = None •...

  • Page 31

    ISSUE 3.5 SL1100 Hang up InMail after playing the Announcement Mailbox message (without providing additional dialing options): Program Program Name Description Number 47-09-03 Hang Up After Enter 1 (Goodbye) to have InMail play Goodbye to caller and hang (HangUp) up after the announcement.

  • Page 32

    SL1100 ISSUE 3.5 Recording an Announcement Mailbox Message Record message. Pause or restart recording. [Resume] [Pause] D (3) Delete recording. [Del] Exit recording mode. [Done] D (3) Delete the Announcement Mailbox message. [Del] Go back to the System Administrator options.

  • Page 33: Announcement Message

    ISSUE 3.5 SL1100 Announcement Message Description The Announcement Message is the voice message that the System Administrator records for a specific Announcement Mailbox. See Announcement Mailbox on page 2-10 for more. Related Features Announcement Mailbox on page 2-10. Programming Announcement Mailbox on page 2-10.

  • Page 34: Answer Schedule Override

    SL1100 ISSUE 3.5 Answer Schedule Override Description Answer Schedule Override provides alternate answering for Automated Attendant calls. When enabled, Answer Schedule Override sends calls to the specified Override Mailbox. The Override Mailbox can be an Announcement, Call Routing, or Subscriber mailbox. You can use Answer Schedule Override to provide holiday and bad weather closing announcements, for example.

  • Page 35

    ISSUE 3.5 SL1100 Specify the Override Mailbox Category. Program Program Name Description Number 47-11-02 Override Mailbox Category When you enable Answer Schedule Override for the selected An- (Override MB Ctg) swer Table, you can choose to route Automated Attendant calls to...

  • Page 36

    SL1100 ISSUE 3.5 Enabling Answer Schedule Override Plays Help message. 2-18 Answer Schedule Override...

  • Page 37: Answer Table

    ISSUE 3.5 SL1100 Answer Table Description The Answer Table determines how the Automated Attendant answers outside calls on each trunk, according to the time of the day and day of the week that the call is ringing. InMail provides 8 Answer Tables.

  • Page 38

    SL1100 ISSUE 3.5 DIL to Voice Mail Master (200) 22-01-01 Incoming Call Trunk Setup 22-07-01 DIL Setup InMail Default Automated Attendant Answering Trunks Route to Answer Table 1 47-10-01 Answer Table Assignment Answer Table 1 47-11 Answer Table Options Schedule 1 or Default Mailbox...

  • Page 39

    ISSUE 3.5 SL1100 Default Mailbox For example, a Date Schedule set up for Christmas day has priority over any other schedules in effect on December 25. Customizing an Answer Table Use the following examples as a guide when customizing your Answer Tables to meet specific site requirements.

  • Page 40

    SL1100 ISSUE 3.5 The Call Routing Mailbox provides the dialing instructions (Dial Action Table) and announcements to Automated Attendant Callers. Dial Action Table on page 2-60 The Dial Action Table defines the dialing options for the Call Routing Mailbox chosen by the Answer Table, which in turn provides those options to Automated Attendant callers.

  • Page 41

    ISSUE 3.5 SL1100 Setting up a Type 1 (Day of Week) schedule Program Program Name Description Number 47-12 InMail Answer Schedules Select the Schedule Entry to be customized. 47-12-01 Schedule Type Enter 1 to make the Schedule Entry a Day of the Week Schedule.

  • Page 42

    SL1100 ISSUE 3.5 Setting up a Type 2 (Range of Days) schedule Program Program Name Description Number 47-12 InMail Answer Schedules Select the Schedule Entry to be customized. 47-12-01 Schedule Type Enter 2 to make the Schedule Entry a Range of Days Schedule.

  • Page 43

    ISSUE 3.5 SL1100 Setting up a Type 3 (Date) schedule Program Program Name Description Number 47-11 Program Entry Select the Schedule Entry to be customized. 47-12-01 Schedule Type Enter 3 to make the Schedule Entry a Date Schedule. (Entry xx Schedule Type) By default, Schedule Entry 1 of Answer Table 1 is a Range of Days (Type 2) schedule.

  • Page 44: Auto Attendant Direct To Voice Mail

    SL1100 ISSUE 3.5 Auto Attendant Direct to Voice Mail Description When a subscriber enables Auto Attendant Direct to Voice Mail, Automated Attendant calls to their extension go directly to their mailbox. Their phone does not ring for calls from the Automated Attendant.

  • Page 45

    ISSUE 3.5 SL1100 Recording a Multiple Greeting and Setting Up Auto Attendant Direct to Voice Mail G (4) Access the Mailbox Greeting options. [Greet] InMail does the following: • Plays a summary of your current settings. • Displays the status of your active Greeting (1-3).

  • Page 46: Auto Erase Or Save

    SL1100 ISSUE 3.5 Auto Erase or Save Description When a mailbox user listens to a new message completely and then exits the mailbox, InMail either automatically archives or deletes the message. The setting of this option depends on subscriber preferences.

  • Page 47: Auto Time Stamp

    ISSUE 3.5 SL1100 Auto Time Stamp Description After a Subscriber Mailbox user listens to a message, InMail can optionally announce the time and date the message was left. The Subscriber can enable Auto Time Stamp from their mailbox, or it can be enabled in system programming.

  • Page 48

    SL1100 ISSUE 3.5 Turning Auto Time Stamp On or Off InMail plays a summary of your Auto Time Stamp setting. By default, Auto Time Stamp is turned off. O (6) Turn Auto Time Stamp on or off. [On] [Off] Go back to the Mailbox Options Menu.

  • Page 49: Automated Attendant

    ISSUE 3.5 SL1100 Automated Attendant Description The Automated Attendant answers outside calls on each trunk, according to the time of day and day of the week. The Answer Table is an integral part of the Automated Attendant. The Automated Attendant can automatically answer the phone system incoming calls, play an Instruction Menu message, and provide dialing options to callers.

  • Page 50

    SL1100 ISSUE 3.5 DIL to Voice Mail Master (200) 22-01-01 Incoming Call Trunk Setup 22-07-01 DIL Setup InMail Default Automated Attendant Answering Trunks Route to Answer Table 1 47-10-01 Answer Table Assignment Answer Table 1 47-11 Answer Table Options Schedule 1 or Default Mailbox...

  • Page 51

    ISSUE 3.5 SL1100 Fax Detection on page 2-96 The Automated Attendant can route outside calls to the company fax machine. Multiple Company Greetings on page 2-192 One InMail system can provide individual greetings and dialing options for several companies. Programming Assign Answer Tables to trunks.

  • Page 52

    SL1100 ISSUE 3.5 Set the maximum message length for Automated Attendant callers leaving a message in a mailbox. Program Program Name Description Number 47-01-03 Subscriber Message Length This sets the maximum message length (1 ~ 4095 seconds) for out- (Subs Msg Length) side Automated Attendant callers accessing a mailbox via a LOG- ON or GOTO command.

  • Page 53: Automated Attendant Transfer

    ISSUE 3.5 SL1100 Automated Attendant Transfer Description An extension user can transfer a trunk call to the Automated Attendant to enable an outside caller to use the Automated Attendant dialing options. Extensions cannot call or be transferred to the InMail Automated Attendant.

  • Page 54: Automatic Access To Vm By Caller Id

    SL1100 ISSUE 3.5 Automatic Access to VM by Caller ID Description An InMail mailbox can be associated with a specific caller ID (CID) number. When that CID number is presented to the InMail, it automatically logs the user into their mailbox. This greatly improves VM accessibility for outside callers.

  • Page 55

    ISSUE 3.5 SL1100 Default Settings Disabled System Availability Terminals All Multiline Terminals Trunks The following Trunks support sending Caller ID: • Analog Line • ISDN Line (BRI) • ISDN Line (PRI) • SIP Line • H.323 Line Required Component(s) • CPU card •...

  • Page 56

    SL1100 ISSUE 3.5 Program Program Name / Description Input Data Default 13-04-02 Speed Dialing Number and Name - Name Maximum 12 Characters (Use di- No Setting Per Speed Dialing bin (000 ~ 999) assign a name to al pad to enter name) be used when searching through the directory.

  • Page 57

    ISSUE 3.5 SL1100 Program Program Name / Description Input Data Default 25-04-01 VRS/DISA Transfer Ring Group With No Answer/ 0 = Disconnect Busy - Incoming Group Number 01 ~ 25 = Incoming Ring Group 102 = VMI 103 = Centralized VM (V1.5 Add- 104 = Assign the Speed Dial Number (V3.0 Added)

  • Page 58: Automatic Routing For Rotary Dial Callers

    SL1100 ISSUE 3.5 Automatic Routing for Rotary Dial Callers Description If an Automated Attendant caller does not dial any digits, InMail automatically routes that caller to a specified option (such as the operator or a mailbox). This lets rotary phone users stay on the line to leave a message or have their call processed.

  • Page 59: Call Forward To A Mailbox

    ISSUE 3.5 SL1100 Call Forward to a Mailbox Description A subscriber can easily forward calls to his Subscriber Mailbox by pressing the Voice Mail key instead of dialing an extension as the forwarding destination. With Call Forward to a Mailbox, the subscriber is assured that when he is unavailable to answer calls, those calls are saved in Voice Mail.

  • Page 60

    SL1100 ISSUE 3.5 Related Features Auto Attendant Direct to Voice Mail on page 2-26 When enabled, Auto Attendant Direct to Voice Mail automatically sends all calls from the Automated Attendant to the subscriber's mailbox. Message Forward on page 2-175 A subscriber can forward a message in their Subscriber Mailbox to a coworker.

  • Page 61: Caller Id

    ISSUE 3.5 SL1100 Caller ID Description Caller ID is a telephone company service that provides an extension with a caller's number and optional name. With Caller ID, the display keyset user knows who is calling before they pick up the call.

  • Page 62

    SL1100 ISSUE 3.5 Check your telephone system programming to be sure the telephone system is set up to receive Caller ID and pass it to the InMail voice mail ports. Program Program Name Description Number 14-01-22 Basic Trunk Data Setup - Call- Enter 1 (Yes) to enable this option.

  • Page 63: Caller Id With Return Call

    ISSUE 3.5 SL1100 Caller ID with Return Call Description Refer to Make Call on page 2-169. Related Features Refer to Make Call on page 2-169. Programming Refer to Make Call on page 2-169. Operation Refer to Make Call on page 2-169.

  • Page 64: Calling The Automated Attendant

    SL1100 ISSUE 3.5 Calling the Automated Attendant Description Automated Attendant callers can use various InMail features and then return to the Automated Attendant for additional dialing options. This lets the caller dial other extensions, leave messages for co-workers, or use other Automated Attendant features. The features below describe several ways to return to the Automated Attendant.

  • Page 65: Cascade Message Notification

    ISSUE 3.5 SL1100 Cascade Message Notification Description If an extension user receives a new message in their mailbox, Cascading Message Notification will call them at up to five preset destinations to let them know a new voice mail message has arrived. A destination can be an outside number (such as a cell phone, pager, or home office) or a co-worker's extension.

  • Page 66: Figure 2-2 Cascade Message Notification Flow Chart

    SL1100 ISSUE 3.5 Figure 2-2 Cascade Message Notification Flow Chart Message Notification to Normal Telephone Numbers Below is a basic overview of how Message Notification works with phone numbers assuming the retry attempts are at default. The system determines which numbers are internal extensions or external numbers by the system dial plan settings.

  • Page 67

    ISSUE 3.5 SL1100 If the recipient doesn’t answer, the system follows the Cascading Message Notification retry attempt settings and notification will eventually stop if the call is not answered. Once the notification process begins, a new message does not restart the process if it is already in progress.

  • Page 68

    SL1100 ISSUE 3.5 Program Program Name / Description Input Data Default 47-18-04 SMTP Setup - Encryption 0 = No Enable SSL Encryption. 1 = Yes 47-18-05 SMTP Setup - Authentication 0 = No Enables authentication, when set to 2 (POP3) refer 1 = Yes to PRG 47-19-xx.

  • Page 69

    0.0.0.0 ~ 255.255.255.255 0.0.0.0 Address When alarm reports are e-mailed, set the DNS sec- ondary address. Operation To set up Cascade Notification: The Display Information and Soft keys are available for IP Multiline Telephone & SL1100 Multiline Telephone. InMail Feature Manual 2-51...

  • Page 70

    All Message Notifications Setting menu All message Notifications Setting menu Dial O (6) / Press "On". Dial O (6) / Press "Off". • Soft key Operation (IP Multiline Telephone & SL1100 Multiline Telephone Only) On/On: Turn All Notifications on. Off/Off: Turn All Notifications off.

  • Page 71

    > Press "More>". Press "More>". > • Soft key Operation (IP Multiline Telephone & SL1100 Multiline Telephone Only) Dest1/Destination 1: Proceed to Notification Destination Selection 1 Menu. Dest2/Destination 2: Proceed to Notification Destination Selection 2 Menu. Dest3/Destination 3: Proceed to Notification Destination Selection 3 Menu.

  • Page 72

    SL1100 ISSUE 3.5 • Soft key Operation (IP Multiline Telephone & SL1100 Multiline Telephone Only) Enbl/Enable: Turn destination [x] notifications on. Disbl/Disable: Turn destination [x] notifications off. Change/Change: Go to destination [x] notification setting menus. Back/Back: Go back to Notification Destination Selection menu.

  • Page 73

    ISSUE 3.5 SL1100 10. Message Notification Programming (Wednesday) (V2.0 Added) 11. Message Notification Programming (Thursday) (V2.0 Added) 12. Message Notification Programming (Friday) (V2.0 Added) 13. Message Notification Programming (Saturday) (V2.0 Added) 14. Message Notification Programming (Notification Type) InMail Feature Manual...

  • Page 74

    ISSUE 3.5 15. Message Notification Programming (Number) 16. Message Notification Programming (Security Code Required) • Soft key Operation (IP Multiline Telephone & SL1100 Multiline Telephone Only) Req/Required: Turn "Security Code Required" flag On. NoReq/Not Required: Turn "Security Code Required" flag Off.

  • Page 75

    ISSUE 3.5 SL1100 7-23 4:35PM STA101 Menu VM:xx CL:xx Press VM:xx Log onto Subscriber Mailbox Vmail - Mailbox : Msgs New:0 Arch:0 Lstn Greet LvMsg More> Dial 67 Press More Vmail - Mailbox : Msgs New:0 Arch:0 Setup RcNam More>...

  • Page 76

    SL1100 ISSUE 3.5 Message Notification Main menu Message Notification Programming (Begin Hour) Notification Begin: 12AM Dest @ Disabld 12AM-12AM Phone: Enbl Disbl Chnge Back Next Exit Press Press Press Dial 2 Press Press Press Enbl : Dial 3 Chnge : Dial 2...

  • Page 77

    ISSUE 3.5 SL1100 Message Notification Programming (Tuesday) Day of Week:Tue-Enabled Tuesday is Enabled Enbl Disbl Next Exit PRG47-20-09(3) PRG47-22-09(3) Press Press Press Press Enbl Disbl : Dial 3 Next : Dial Back : Dial # Tuesday is Disabled PRG47-20-09(3) Day of Week:Tue-Disabld...

  • Page 78: Dial Action Table

    SL1100 ISSUE 3.5 Dial Action Table Description The Dial Action Table defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table, which in turn provides those dialing options to Automated Attendant callers. InMail provides 16 Dial Action Tables. The Dial Action Table is an integral part of the Automated Attendant.

  • Page 79

    ISSUE 3.5 SL1100 DIL to Voice Mail Master (200) 22-01-01 Incoming Call Trunk Setup 22-07-01 DIL Setup InMail Default Automated Attendant Answering Trunks Route to Answer Table 1 47-10-01 Answer Table Assignment Answer Table 1 47-11 Answer Table Options Schedule 1 or Default Mailbox...

  • Page 80

    SL1100 ISSUE 3.5 Dial Action Table Key Action Summary Action Description Feature Reference REC2 Quick Message without Greeting (4) Quick Message on Allows an Automated Attendant caller to leave a Quick Message at an exten- page 2-207 sion. The caller does not hear the extension personal greeting.

  • Page 81

    ISSUE 3.5 SL1100 Customize the Dial Action Table options. Program Program Name Description Number 47-13 InMail Dial Action Tables The default Dial Action Table dialing options are: Dial Action Table Default Settings Dial Action Table 1 Dial Action Tables 2-16...

  • Page 82

    SL1100 ISSUE 3.5 If using one key dialing from Auto Attendant to a stored speed dial number. Program Program Name Description Number 41-01-05 Message Wait This program must be disabled (0) for one key dialing to a speed di- al buffer from Auto Attendant to work.

  • Page 83: Directory Dialing

    ISSUE 3.5 SL1100 Directory Dialing Description Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few letters in the extension user's name. With Directory Dialing, the caller does not have to remember the extension number of the person they wish to reach - just their name. Here is how Directory Dialing works: When the Automated Attendant answers, it sends the call to a Directory Dialing Mailbox.

  • Page 84

    SL1100 ISSUE 3.5 Programming Use a Routing Mailbox for Directory Dialing Set up the Directory Dialing Mailbox. Program Program Name Description Number 47-07-02 Routing Mailbox Type Enter 4 to make the selected Routing Mailbox a Directory Dialing (Mailbox Type) Mailbox.

  • Page 85

    ISSUE 3.5 SL1100 Specify the required number of letters of the employee name the caller must dial. Program Program Name Description Number 47-15-01 Minimum Number of Letters Specify how many letters of an employee's name the caller must di- Required al to use Directory Dialing.

  • Page 86

    SL1100 ISSUE 3.5 Program Program Name Description Number 47-01-04 Non-Subscriber Message This option sets the maximum message length (1 ~ 4095 seconds) Length for Instruction Menus. (Mbox Msg Length) By default, this option is 120 seconds. Enable or disable the ability of the Directory Dialing Mailbox to detect and route incoming faxes.

  • Page 87

    ISSUE 3.5 SL1100 Use a Call Routing Mailbox for Directory Dialing Set up the Directory Dialing Mailbox. Program Program Name Description Number 47-03-02 Mailbox Number Enter the mailbox number for the Call Routing Mailbox. This number must correspond to a Department Group pilot number set up in 11-07-01 Department Group Pilot Numbers.

  • Page 88

    SL1100 ISSUE 3.5 Set up Directory Lists to control which extensions Directory Dialing can access. Program Program Name Description Number 47-02-15 Directory List Number Select the Directory List to which the extension belongs. The entries are 1 ~ 8 (for lists 1 ~ 8), 0 (for no list), or (for all lists).

  • Page 89

    ISSUE 3.5 SL1100 To change the amount of time Directory Dialing callers have to dial letters: Program Program Name Description Number 47-15-06 Time Limit for Dialing Com- Enter the new timeout duration (0 ~ 99 seconds). mands If the caller waits too long to dial, the Directory Dialing Message re- peats.

  • Page 90

    SL1100 ISSUE 3.5 11. Enable callers to access Directory Dialing from a Dial Action Table action: Make sure you have an action in the active Dial Action Table that is a GOTO to the Directory Dialing Mailbox. Dial Action Table on page 2-60 for more.

  • Page 91

    ISSUE 3.5 SL1100 Dialing Options Available while Entering a Name The following table shows the dialing options available to the caller while they are entering a name into a Directory Dialing Mailbox. • By default, the caller can dial the digits 2 ~ 9 to enter the name or dial # to return to the Automated Attendant.

  • Page 92

    SL1100 ISSUE 3.5 Directory Dialing Mailbox Routing Options (Options available after a name is entered) Dialed Digit 47-15-08 Next Call Rout- Action ing Mailbox UND (Not assigned) Plays "That is an invalid entry" and repeats the list of announced matches each time the caller dials the digit.

  • Page 93: Directory Dialing Mailbox

    ISSUE 3.5 SL1100 Directory Dialing Mailbox Description A Directory Dialing Mailbox is the type of mailbox required to implement Directory Dialing. A Directory Dialing Mailbox is a Routing Mailbox set as a Directory. See Directory Dialing on page 2-65 for more on how to set up a Directory Dialing Mailbox.

  • Page 94: Distribution List

    SL1100 ISSUE 3.5 Distribution List Description A Distribution List is a list of extensions that will receive a message you record and send to a single Distribution Mailbox. Any message left in the Distribution Mailbox will be automatically sent to all the mailboxes in the list.

  • Page 95

    ISSUE 3.5 SL1100 Enter the destination extensions into the Distribution List: Program Program Name Description Number 47-17-01 Distribution Mailbox Category Set the mailbox type. Use Undefined (0) to skip Mailbox Number setting. Use Station Mailbox (1) for setting Mailbox Number to 1 ~ 128 (V3.5 Changed) (Program 47-02).

  • Page 96

    SL1100 ISSUE 3.5 Editing a Distribution List and Recording a Name [Modfy] [Modfy] Select to edit the Distribution List member list. (This is the List Modify Menu.) • Alternately dial M (6). [Add] Select to add an extension to the list.

  • Page 97: Email Notification

    Collecting the Email Notification Data In order for the installation site's SL1100 to send email notifications, it must have a valid SMTP email account assigned. To save time during programming, use the following table to help collect the system's email account information.

  • Page 98

    SL1100 ISSUE 3.5 • Name identifies the person that left the message. • Reply To is the email address used when the email recipient replies to the message. This information is not provided in the recipient's inbox - just the actual email message.

  • Page 99: Figure 2-3 Email With Station Name

    ISSUE 3.5 SL1100 Figure 2-3 Email with Station Name Email from Intercom without Extension Name When a voice message is left from an extension without a programmed name, Email Notification substitutes the extension number for the name. In this example, Outlook 2007 shows the following: •...

  • Page 100: Figure 2-4 Email - No Station Name

    SL1100 ISSUE 3.5 Figure 2-4 Email - No Station Name Email from Outside Caller with Caller ID When a voice message is left by an outside caller and Caller ID was provided, Outlook 2007 shows the following: • Inbox - From - Shows that the message is from an outside caller.

  • Page 101: Figure 2-5 Email With Cid Name

    ISSUE 3.5 SL1100 Figure 2-5 Email with CID Name Email from Outside Caller without Caller ID When a voice message is left by an outside caller and Caller ID was not provided, Email Notification substitutes "Outside Caller" for the number. Outlook 2007 shows the following: •...

  • Page 102: Figure 2-6 Email - Co No Cid

    SL1100 ISSUE 3.5 Figure 2-6 Email - CO No CID SMS Text Message Delivery to a Cell Phone The table below shows the basic format of a InMail email notification delivered to a cell phone as an SMS Text Message. The information is much the same as that delivered to an email account. There may be more than one text message for each notification, depending on the number of characters the provider allows in each text message (typically 120-160 characters).

  • Page 103: Table 2-2 Typical Sms Notification (no Wav File)

    SUBJ: VOICE MESSAGE FROM XXXX- (0M6S) VOICE MESSAGE ARRIVED ON MONDAY, SEPT 17@3:51 PM DURATION: 0M 6S ------------NEC [1 OF 2] SENT: 3:51PM 09/17 *1. Your cell phone display will automatically break the text lines to best fit the screen.

  • Page 104

    SL1100 ISSUE 3.5 Provider Email Address for SMS Text Message Nextel yourcellphonenumber@messaging.nextel.com OR yourcellphonenumber@page.nextel.com Sprint PCS yourcellphonenumber@messaging.sprintpcs.com T-Mobile yourcellphonenumber@tmail.com OR yourcellphonenumber@tmomail.net Verizon yourcellphonenumber@vtext.com Virgin Mobile yourcellphonenumber@vmobl.com A Universal SMS Portal Teleflip yourcellphonenumber@teleflip.com A More Complete SMS Portal Listing For a more complete SMS portal list, see http://www.livejournal.com/tools/textmessage.bml?mode=details.

  • Page 105

    47-18-08 SMTP Email Address Specify the email account that the SMTP server will use to process email sent from the SL1100 (e.g., yourname@emailserver.com). By default, there is no entry for this option. Specify the site's SMTP server name and port.

  • Page 106

    SL1100 ISSUE 3.5 Does the site's SMTP email server require encryption? • If yes: Program Program Name Description Number 47-18-04 SMTP Encryption Enter 1. - The system negotiates "behind the scenes" to determine if en- cryption should be TLS or SSL, and then adjusts accordingly.

  • Page 107

    ISSUE 3.5 SL1100 Enter the email reply data (i.e., the email account to which replies should be sent). Program Program Name Description Number 47-18-09 SMTP Reply-to Address Enter the email reply name. • This is a required entry. • Typically, this is the email account that handles inquiries and ad- ministration for the installation site.

  • Page 108

    SL1100 ISSUE 3.5 • If no: Program Program Name Description Number 47-18-05 SMTP Authentication To disable POP3 Authentication, enter either 0 (Authentication disabled) or 1 (SMTP Authentication enabled). By default, this option is disabled (0). Setting Up the Subscriber Mailbox Options Should email notification occur for new voice mail messages left in the Subscriber Mailbox? •...

  • Page 109: Table 2-5 Turn Email Notification On Or Off

    ISSUE 3.5 SL1100 Setting Up the Group Subscriber Mailbox Options Should email notification occur for new voice mail messages left in a Group Subscriber Mailbox? • If yes: Program Program Name Description Number 47-06-18 Enable Email Enter 1 (Yes). - The subscriber can also do this from their Mailbox Options Menu.

  • Page 110: Erasing All Messages

    SL1100 ISSUE 3.5 Erasing All Messages Description The System Administrator can delete all messages in a Subscriber Mailbox. Erasing All Messages is an administrator's maintenance tool. The administrator may need to use this tool if an employee has left the company or has an excessive number of messages stored in their mailbox. By deleting the unwanted messages, the administrator can prevent the InMail recording capacity from being reached (which would disable many of the InMail messaging features).

  • Page 111: Exiting A Mailbox

    ISSUE 3.5 SL1100 Exiting a Mailbox Description A Subscriber Mailbox user can dial a code; press a soft key or hang up to exit their mailbox. After exiting, the subscriber can use their extension for normal call processing. Related Features Not applicable.

  • Page 112: External Transfer

    SL1100 ISSUE 3.5 External Transfer Description External Transfer allows an Automated Attendant caller to automatically route to an outside telephone number. To set this up, assign a Dial Action Table action as a UTRF to a Common Abbreviated Dialing bin (e.g., #1000 + Pause for common bin 000). When the Automated Attendant answers, the caller dials the digit and InMail automatically routes them to the outside number contained in the bin.

  • Page 113

    ISSUE 3.5 SL1100 Enable Loop Supervision for the trunks you are going to use for External Transfer. Program Program Name Description Number 14-01-13 Basic Trunk Data Setup - Loop Enter 1 to enable Trunk-to-Trunk Transfer for each trunk to be used Supervision for External Transfer.

  • Page 114: Fax Detection

    SL1100 ISSUE 3.5 Fax Detection Description The Automated Attendant can detect incoming fax calls and transfer them to a fax machine. With Fax Detection enabled, after the Automated Attendant answers a call it listens for incoming fax CNG tone. If it detects the tone, it does an unscreened transfer of the call to the specified company fax machine.

  • Page 115: Find-me Follow-me

    ISSUE 3.5 SL1100 Find-Me Follow-Me Description Find-Me Follow-Me helps an outside caller locate an extension user who is not at their desk. If their call is unanswered and is picked up by voice mail, the caller has the option of dialing a digit to try up to three alternate Find-Me Follow-Me destinations.

  • Page 116

    SL1100 ISSUE 3.5 Program Program Name Assigned Data Note Number 20-11-14 Trunk-toTrunk Transfer Restriction 0 = Disable 1 = Enable Default = 0 47-02-24 InMail Station Mailbox Options - Enable Find-Me 0 = Disable Follow-Me Option 1 = Enable Default = 0...

  • Page 117

    Me Day of week - Saturday Number 1 = Enable Default = 1 Operation To set up Find-Me Follow-Me: The Display Information and Soft keys are available for IP Multiline Telephone & SL1100 Multiline Telephone. Setting Up Message Notification Log On to Subscriber Mailbox. OP (67) Access the Mailbox Options menu.

  • Page 118

    SL1100 ISSUE 3.5 Setting Up Message Notification D (3) Disable selected destination. [Disbl] C (2) Change selected destination. [Chnge] Back up to the previous level without changing your entry. [Back] Enter the hour you want Find-Me Follow-Me to begin for the selected desti- nation.

  • Page 119: Flexible Answering Schedules

    ISSUE 3.5 SL1100 Flexible Answering Schedules Description The Automated Attendant can answer outside calls with different announcements and dialing options, depending on the time of day and day of week. For example, a company can set up separate schedules for weekdays, evenings, weekends, and specific holidays. Each schedule can play a different announcement to callers, as well as provide them with unique dialing options.

  • Page 120: Flexible Call Routing

    SL1100 ISSUE 3.5 Flexible Call Routing Description The Automated Attendant provides outside callers with a wide variety of dialing (routing) options, such as customized announcements. Use Flexible Call Routing to eliminate or minimize the need for an operator or receptionist to handle outside calls.

  • Page 121: Flexible Mailbox Numbering Plan

    ISSUE 3.5 SL1100 Flexible Mailbox Numbering Plan Description Flexible Mailbox Numbering Plan allows you to customize site extension numbers and be assured that InMail adapts to the new configuration. When you change a port extension number, you can change the number of the mailbox assigned to that port to match. There is no need to reprogram - all of the options remain intact.

  • Page 122

    InMail Does Not Support 2-Digit Extension Numbers 10-16 When setting up 2-digit extension numbering in a SL1100 with InMail, do not use extensions 10 ~ 32. Although you can set up this application in 11-01-01 System Numbering and 11-02-01 Extension Numbering, Subscriber Mailboxes assigned in 47-02-02 Mailbox Number do not function.

  • Page 123

    ISSUE 3.5 SL1100 By default: Key 1 is UND to 0. Key 11 is REC1 to IXXX. Key 12 is LOGON to IXXX. Operation Not applicable. InMail Feature Manual 2-105...

  • Page 124: Forced Unscreened Transfer

    SL1100 ISSUE 3.5 Forced Unscreened Transfer Description A Subscriber can optionally convert Automated Attendant Screened Transfers to Unscreened Transfers by enabling this option in the Mailbox user interface. • Calls from the Automated Attendant ring like other transferred calls and display the incoming Caller ID data (if provided by telco and enabled in programming) as the call is ringing.

  • Page 125: Getting Recorded Help

    ISSUE 3.5 SL1100 Getting Recorded Help Description If a Subscriber Mailbox user dials an incorrect code or forgets what to dial while in their mailbox, they can request help from the InMail voice prompts. Recorded Help provides the user with a built-in, interactive user's guide.

  • Page 126: Go To A Mailbox

    SL1100 ISSUE 3.5 Go To A Mailbox Description An Automated Attendant caller can dial a digit to route to a Call Routing or Announcement Mailbox. This is called the Go To (GOTO) action. The GOTO action can route directly to a specific Call Routing or Announcement Mailbox, or allow the Automated Attendant caller to go to a mailbox of their own choosing.

  • Page 127

    ISSUE 3.5 SL1100 Instruction Menu on page 2-145 Be sure the Instruction Menu for the active Call Routing Mailbox describes how to use the GOTO action. Programming Assign a GOTO action to the active Dial Action Table. Program Program Name...

  • Page 128: Greeting

    SL1100 ISSUE 3.5 Greeting Description A Subscriber Mailbox user can record a personalized greeting for his mailbox. After the greeting is recorded, callers hear a prerecorded personalized greeting rather than a default message. The recorded message can include the following: •...

  • Page 129

    ISSUE 3.5 SL1100 Auto Attendant Direct to Voice Mail sends Automated Attendant calls directly to a subscriber's mailbox. Their phone does not ring for calls from the Automated Attendant. Dial Action Table on page 2-60 The active Dial Action Table must have a LOGON action assigned to a key to enable Remote Greeting.

  • Page 130

    SL1100 ISSUE 3.5 Enable Remote Greeting by programming a LOGON action in the active Dial Action Table. Program Program Name Description Number 47-13 InMail Dial Action Tables To log directly into a specific Subscriber Mailbox, enter the mailbox number in the corresponding Number option.

  • Page 131

    ISSUE 3.5 SL1100 Recording a Multiple Greeting and Setting Up Auto Attendant Direct to Voice Mail Pause or restart recording. [Resume] [Pause] D (3) Delete the greeting. [Del] End the recording. [Done] Delete the currently recorded greeting (if any). [Del] Go back to the Mailbox Greeting options.

  • Page 132: Group (shared) Mailbox

    SL1100 ISSUE 3.5 Group (Shared) Mailbox Description Department/Ring Group Mailbox • Group (Shared) Mailbox A Group Mailbox is a Department Group Mailbox shared by a group of co-workers. It is normally a Subscriber Mailbox. If a caller leaves a message at any extension in the group that shares the mailbox, the system stores the message in the shared Group Mailbox.

  • Page 133

    ISSUE 3.5 SL1100 • If the Group Mailbox redirects to a Call Routing Mailbox (2): - A co-worker attempting to leave a message at an extension assigned to the Group Mailbox hears: "Your call cannot go through. Goodbye." InMail then hangs up.

  • Page 134

    SL1100 ISSUE 3.5 Programming Assign extensions to the Department Group. Program Program Name Description Number 11-07-01 Department Group Pilot Num- Assigns pilot numbers for Department Group. bers By default, this entry is 0 (no pilot number assigned). 16-02-01 Department Group Assign-...

  • Page 135

    ISSUE 3.5 SL1100 For a Routing Mailbox: Program Program Name Description Number 47-02-01 Mailbox Type Settings are: 0 (None), 1 (Personal), 2 (Group). Set to 2. By default, station mailboxes are set to 0. 16-02-01 Department Group Assign- Set up the Department Group called by the pilot number and the ex- ment for Extensions tension priority when a group is called.

  • Page 136

    SL1100 ISSUE 3.5 Set up the Subscriber Mailbox options for the Department Group Mailbox. For Auto Attendant Direct to Voice Mail: Program Program Name Description Number 47-06-07 Auto Attendant Direct to Voice Enable (Yes) or disable (No) Auto Attendant Direct to Voice Mail for Mail the Group Mailbox.

  • Page 137

    ISSUE 3.5 SL1100 Operation Refer to the following features for operation of the specific Group Mailbox type: Announcement Mailbox on page 2-10 Routing Mailbox on page 2-213 Directory Dialing on page 2-65 Subscriber Mailbox on page 2-226 InMail Feature Manual...

  • Page 138: Guest Mailbox

    SL1100 ISSUE 3.5 Guest Mailbox Description An outside party can have their own Guest Mailbox mailbox for receiving and sending messages. A Guest Mailbox is a Subscriber Mailbox that does not have an extension associated with it. It is instead associated with a virtual extension.

  • Page 139

    ISSUE 3.5 SL1100 Message Notification on page 2-180 Once activated, Message Notification dials a telephone number to let the user know they have new messages in the Guest Mailbox. Message Playback Direction on page 2-186 Set the Guest Mailbox message playback order.

  • Page 140

    SL1100 ISSUE 3.5 Assign a mailbox number to the mailbox you activated for the virtual extension. Program Program Name Description Number 47-02-02 Mailbox Number The mailbox number you choose should be the same as the virtual extension number (e.g., 400).

  • Page 141: Hang Up

    ISSUE 3.5 SL1100 Hang Up Description Hang Up is an Automated Attendant option that immediately hangs up the outside call. When setting up a Dial Action Table, you may want to use Hang Up for unused actions (rather than the caller hearing the standard error message).

  • Page 142: Hotel Integration

    ISSUE 3.5 Hotel Integration Description Hotel integration allows the SL1100 InMail to be used in a hotel environment. In addition to other InMail features it provides basic integration when used in conjunction with dial access codes from the front desk extension.

  • Page 143

    ISSUE 3.5 SL1100 Program Program Name Description/Comments Assigned Data Number 45-02-05 NSL Option Setup - Use this option to turn off or on the Send 4PM Mes- 0 = Disabled Send 4PM Message sage option. If turned on, the system sends 4PM 1 = Enabled message to VoiceMail.

  • Page 144: Inmail-auto Setting

    This feature will automatically program the required InMail settings when an InMail CF is installed into a SL1100 system version 3.50 or higher. All that needs to be done is to power off the SL1100, mount the InMail CF and power the SL1100 back on. When the SL1100 restarts the following program changes will have automatically been made: •...

  • Page 145

    SL1100 is defaulted with an InMail CF mounted the InMail is automatically assigned to ports 113-128 and when a SL1100 is upgraded to V3.5 or higher software the InMail ports can be moved to 113-128. The first port of InMail must start with one of the fol-...

  • Page 146

    (V3.0 Added) Operation Cold Start Turn SL1100 power off. Install InMail CF on PZ-VM21. Once the system has powered down, push in and hold the Load button. Turn SL1100 power on. Continue holding the Load button for approximately three seconds or until Status LED (D5) starts flashing red.

  • Page 147: Inmail Upload Download Audio

    User Pro Access Options There are two different User Pro login types available to make changes. To login, open an Internet browser and enter the IP of the SL1100 LAN port in the address line. At default, the IP address is 192.168.0.10.

  • Page 148: Table 2-6 Default Incoming Ringing Tone

    SL1100 ISSUE 3.5 UA Home Page Telephone Setting VM messages VRS messages ? Individual Extension? and Greetings (All mailboxes) UB Home Page Feature Setup One Touch Key Function Key Virtual Assignment Extension Ring InMail Station VM messages Options (Own subscriber mailbox)

  • Page 149

    ISSUE 3.5 SL1100 • VRS and InMail messages are recorded in an ADPCM format which may not be easily opened on the support PC. • It is not possible to upload/download/delete multiple files simultaneously. • The mailbox will be inaccessible from the telephone under these conditions: - Mailbox XXX will not be accessible when opening the telephone setup screen of extension XXX by UA or UB mode in User Pro.

  • Page 150

    All messages stored on the InMail can be accessed via the Mailbox User Mode for playback, or deletion. To log in, open an Internet browser and enter the IP of the SL1100 LAN port in the address line. At default the IP Address is 192.168.0.10.

  • Page 151

    ISSUE 3.5 SL1100 At the login screen, enter username = USER1 and password = 1111. At the main menu, click on the InMail Audio Up/Down Load icon. InMail Feature Manual 2-133...

  • Page 152

    SL1100 ISSUE 3.5 Choose the extension number to be changed, and make sure Audio Data is set to Incoming Messages. The message numbers correspond to the same message number when accessed via the telephone. Message 1 is the first message, message 2 is the second message, etc.

  • Page 153

    SL1100 Listening to Voice Mail Messages using Mailbox User Mode (UB) To log in, open an Internet browser and enter the IP of the SL1100 LAN port in the address line. At default the IP Address is 192.168.0.10. At the login screen enter username = "The Extension Number" and password = 1111.

  • Page 154

    SL1100 ISSUE 3.5 The message numbers correspond to the same message number when accessed via the telephone. Message 1 is the first message, Message 2 is the second message, etc. To delete a message: • Click on the red X icon to the right of the appropriate message.

  • Page 155

    • Sampling Rate: 8 kHz • Audio Format: CCITT μ-law To log in, open an Internet browser and enter the IP of the SL1100 LAN port in the address line. At default the IP Address is 192.168.0.10. InMail Feature Manual...

  • Page 156

    SL1100 ISSUE 3.5 At the login screen, enter username = user1 and password = 1111. At the main menu, click on the InMail Audio Up/Down Load icon. 2-138 InMail Upload Download Audio...

  • Page 157

    ISSUE 3.5 SL1100 Choose the extension number to be changed, and make sure Audio Data is set to Outgoing Messages. The greeting numbers correspond to the same greeting number when accessed via the telephone. Greeting 1 is GR1, Greeting 2 is GR2 and Greeting 3 is GR3. Greeting 7 is the paging greeting used with the Park and Page feature.

  • Page 158

    SL1100 ISSUE 3.5 To upload a greeting: • Under message number, enter the greeting number you want replaced on the VM. • Browse to find the location on the PC where the greeting file is stored. • Click on the upload icon to the right of the selected file name.

  • Page 159

    • Sampling Rate: 8 kHz • Audio Format: CCITT μ-law To log in, open an Internet browser and enter the IP of the SL1100 LAN port in the address line. At default the IP Address is 192.168.0.10. InMail Feature Manual...

  • Page 160

    SL1100 ISSUE 3.5 At the login screen, enter username = "The Extension Number" and password = 1111. 2-142 InMail Upload Download Audio...

  • Page 161

    ISSUE 3.5 SL1100 The main menu will display. Click on the InMail Audio Up/Down Load icon. At the main menu, click on the InMail Audio Up/Down Load icon. The greeting numbers correspond to the same greeting number when accessed via the telephone.

  • Page 162

    SL1100 ISSUE 3.5 To upload a greeting: • Under message number, enter the greeting number you want replaced on the VM. • Browse to find the location on the PC where the greeting file is stored. • Click on the upload icon to the right of the selected file name.

  • Page 163: Instruction Menu

    ISSUE 3.5 SL1100 Instruction Menu Description The Instruction Menu is the announcement that plays to Automated Attendant callers. Normally, the Instruction Menu greets callers and provides them with the Automated Attendant dialing options. The Instruction Menu is associated with the active Call Routing Mailbox. Normally, you should have the System Administrator customize (rerecord) the Instruction Menu to match the dialing options enabled in the site's Dial Action Table.

  • Page 164

    SL1100 ISSUE 3.5 Recording an Instruction Menu for a Call Routing Mailbox SA (72) Access System Administrator options. [Not applicable] I (4) Select Instruction Menus. [Instr] Enter the Call Routing Mailbox number. L (5) Listen to the current Instruction Menu (if any).

  • Page 165: Language Setting

    ISSUE 3.5 SL1100 Language Setting Description The Language setting feature allows the telephone display language and the InMail mailbox language to be changed from the telephone. This can be used to change either the user’s phone or another specified telephones display and InMail language if allowed in system programming.

  • Page 166

    - Language Selection for specific extension 1 = Enable Operation To Language Setting Operation: The Display Information and Soft keys are available for IP Multiline Telephone & SL1100 Multiline Telephone. From an Idle Display Phone (When PRG15-02-60 = 0) Prog...

  • Page 167

    ISSUE 3.5 SL1100 From an Idle Display Phone (When PRG15-02-60 = 0) Press Speaker Exit InMail Feature Manual 2-149...

  • Page 168: Leaving A Message

    SL1100 ISSUE 3.5 Leaving a Message Description An extension user or outside caller can leave a voice message in a coworker's mailbox if that extension is busy, unanswered, or in Do Not Disturb. Leaving a voice message is a handy and efficient way to communicate with coworkers that avoids post-it notes, message pads, and unnecessary email.

  • Page 169

    ISSUE 3.5 SL1100 Programming No additional programming required. Operation Leaving a Message for a Coworker To leave a message in the mailbox of an unanswered extension: Press Voice Mail key. Leave message and hang up. - OR - Leave message and dial #.

  • Page 170: Listening To Messages

    SL1100 ISSUE 3.5 Listening to Messages Description While or after listening to a message, a Subscriber Mailbox user has many message handling options from which to choose. The listening options let you quickly and efficiently manage your voice mail messages, respond to the message sender, or forward the message to a coworker for additional handling.

  • Page 171

    ISSUE 3.5 SL1100 Telephone Display while Listening to a Message (3-line Display Telephone Only) While listening to a message, your telephone display shows you important information about the message. This includes: • The caller's telephone number (if available). • The selected Message List.

  • Page 172

    SL1100 ISSUE 3.5 Listening to Messages L (5) Access the Message Listen mode [Lstn] Table 2-7 Message Listen Options on page 2-152 for an explanation of the available options. Plays Help message. 2-154 Listening to Messages...

  • Page 173: Live Monitor

    ISSUE 3.5 SL1100 Live Monitor Description Live Monitor lets Voice Mail screen their calls, just like their answering machine at home. If activated, the extension's incoming calls route to the user's subscriber mailbox. The Live Monitor feature is supported for External and Internal calls. Once the mailbox answers, the user hears the caller's incoming message.

  • Page 174

    SL1100 ISSUE 3.5 Live Monitor To use this feature: If enabled, when callers start leaving a message the phone display will show ANSW, MON and Exit soft keys, you can then: • Press MON to monitor the caller as they leave a message. While monitoring a caller you can press ANSW and lift the hand- set to take the call or EXIT to stop monitoring.

  • Page 175: Live Record

    ISSUE 3.5 SL1100 Live Record Description Live Record allows a subscriber to record their active call as a new message in their mailbox, which they can review later on. Live Record can be helpful when an extension user is on a call that involves a lot of detail (such as a technical discussion or extensive directions).

  • Page 176

    SL1100 ISSUE 3.5 Enable or disable the Live Record beep. Program Program Name Description Number 47-02-07 Recording Conversation Beep Enable (1) the Live Record beep. (Rec Conv Beep) By default, the beep is enabled (1). 45-01-06 Record tone Alert Tone Inter- Optionally set the repeat interval (0 ~ 64800 seconds) for the addi- tional Live Record beep provided by the telephone system.

  • Page 177: Log On To Voice Mail

    ISSUE 3.5 SL1100 Log On to Voice Mail Description A subscriber can log on to their mailbox using a method that best suits their needs and location. While at their own phone, the subscriber just presses a single key to log on to their mailbox. To use their mailbox while at a co-worker's phone, the subscriber dials the InMail master number, followed by their mailbox number (which is normally the same as their extension number).

  • Page 178

    SL1100 ISSUE 3.5 A guest can log on to their mailbox by dialing the InMail master number followed by the Guest Mailbox number. Security Code on page 2-220 To avoid unauthorized access to their mailbox (particularly with Remote Log On), the user should enable their own unique Security Code.

  • Page 179: Mailbox Announcement Message

    ISSUE 3.5 SL1100 Mailbox Announcement Message Description The Mailbox Announcement Message is a message, recorded by the System Administrator, that plays to each subscriber when they log onto their mailbox. The message will play at each log on until it expires, is deleted, or made inactive by the System Administrator.

  • Page 180

    SL1100 ISSUE 3.5 Recording a Mailbox Announcement Message [Rec] Select to record the Mailbox Announcement Message. • Alternately dial R (7). [Cncl] Select to delete the recording. • Alternately dial E (3). [Done] Select to confirm the recording and exit the recording mode.

  • Page 181: Mailbox Name

    ISSUE 3.5 SL1100 Mailbox Name Description A caller leaving a message in a Subscriber Mailbox can hear the mailbox's prerecorded name instead of the mailbox number. The prerecorded Mailbox Name gives the subscriber's mailbox that personal touch. Prior to leaving a message, callers hear the name instead of the default "extension xxx" prompt.

  • Page 182

    SL1100 ISSUE 3.5 Recording Your Mailbox Name Plays Help message. Recording or Erasing Co-worker's Names from a System Administrator's Mailbox Log On to System Administrator's Mailbox. SA (72) Access System Administrator options. [Not applicable] S (7) Select Subscriber Mailbox Maintenance options.

  • Page 183: Mailbox Options Menu

    ISSUE 3.5 SL1100 Mailbox Options Menu Description The Mailbox Options Menu is a sub-menu of a subscriber's Main Menu that provides access to the Auto Time Stamp, Mailbox Security Code Delete, and Message Notification features. The chart below summarizes these options. Auto Time Stamp helps if the subscriber needs to know the time and date of each message they receive without taking any extra steps.

  • Page 184: Mailbox Security Code Delete

    SL1100 ISSUE 3.5 Mailbox Security Code Delete Description The System Administrator can delete the security code for any Subscriber Mailbox. This effectively unlocks the mailbox. If mailbox security is not necessary, deleting a mailbox security code speeds up mailbox log on. Without a security code, the subscriber just presses their Message key to immediately log on to their mailbox.

  • Page 185: Main Menu

    ISSUE 3.5 SL1100 Main Menu Description After a Subscriber Mailbox user logs into their mailbox, InMail provides them with the Main Menu of options. The Main Menu provides quick access to the most commonly used mailbox features in a central location. It includes listening and recording options, as well as additional selections for recording mailbox names and greetings.

  • Page 186

    SL1100 ISSUE 3.5 Operation Accessing the Mailbox Main Menu Log On to Subscriber Mailbox. You automatically go to the mailbox Main Menu. Plays Help message which summarizes the Main Menu options. Table 2-8 Mailbox Main Menu on page 2-167 for the Main Menu options.

  • Page 187: Make Call

    ISSUE 3.5 SL1100 Make Call Description Make Call lets a Subscriber Mailbox user listen to a voice message and dial MC to return the call without knowing their caller's phone number. Make Call automates returning messages since you don't have to dial the message sender's telephone number. Make Call is always available for messages received from coworkers.

  • Page 188

    SL1100 ISSUE 3.5 Check your telephone system programming to be sure the telephone system is set up to receive Caller ID and pass it to the InMail voice mail ports. Program Program Name Description Number 14-02-10 Analog Trunk Data Setup - Enable (1) a trunk's ability to receive Caller ID data.

  • Page 189

    ISSUE 3.5 SL1100 If you are going to allow remote logon to use Make Call, enable Trunk-to-Trunk Transfer for all InMail extensions. Program Program Name Description Number 20-11-14 Class of Service Options For each InMail extension to be used for External Transfer, enter 0 (Hold/Transfer Service) - to turn Off Trunk-to-Trunk Transfer Restriction.

  • Page 190: Message Count Display

    SL1100 ISSUE 3.5 Message Count Display Description The 3-line telephone display provides interactive status updates for the subscriber's mailbox. When initially logged on to the mailbox, the 3-line telephone display shows the number of new and archived messages. The message count automatically updates as the subscriber receives new messages and processes older messages.

  • Page 191

    ISSUE 3.5 SL1100 Programming Optionally assign an extension's Voice Mail key as a Message key. Program Program Name Description Number 15-07-01 Programming Function Keys For one-button access to the Subscriber Mailbox, set up a Voice Mail key (code 77 + Mailbox Number).

  • Page 192: Message Delete

    SL1100 ISSUE 3.5 Message Delete Description A Subscriber Mailbox user can delete any message left in their mailbox. Message Delete lets the subscriber do their own mailbox maintenance. They can delete messages they no longer need and archive messages that contain essential information. With Message Delete, the subscriber doesn't have to rely on the System Administrator to perform these routine mailbox maintenance functions.

  • Page 193: Message Forward

    ISSUE 3.5 SL1100 Message Forward Description A Subscriber Mailbox user can forward a message in their mailbox to a coworker or coworkers. Forwarding is helpful when a subscriber receives a message with which a coworker can assist them. Rather than sending a new message, the subscriber can just forward the message with which they need help.

  • Page 194

    SL1100 ISSUE 3.5 Forwarding a Message Go back to the Message Listen mode. [Exit] Exit the Message Listen mode and go to the Mailbox Main Menu. [Exit] Plays Help message. 2-176 Message Forward...

  • Page 195: Message Length

    ISSUE 3.5 SL1100 Message Length Description You can set the maximum message length that can be left in a Subscriber Mailbox. When a caller tries to leave a message that exceeds the limit, they hear, "You have reached the recording limit." InMail sends the portion of the message that fits within the allowed Message Length and hangs up.

  • Page 196

    SL1100 ISSUE 3.5 Operation Not applicable. 2-178 Message Length...

  • Page 197: Message Listen Mode

    ISSUE 3.5 SL1100 Message Listen Mode Description After logging on to their mailbox, the subscriber can select the category of messages they want to hear. Then they can listen to just new messages, just archived messages, or all messages. Message Listen Mode lets the subscriber customize their mailbox to initially play just the list of messages they want to hear.

  • Page 198: Message Notification

    SL1100 ISSUE 3.5 Message Notification Description Once activated by the Subscriber Mailbox user, Message Notification alerts a telephone number to let the user know when there are new messages in their mailbox. With Message Notification, a subscriber who is out of the office does not have keep calling their mailbox remotely to find out if they have new messages.

  • Page 199

    ISSUE 3.5 SL1100 After the pager service answers, InMail sends a dial string which causes the pager display to show the subscriber's mailbox number as well as the number of new messages in the mailbox. • The notification is considered acknowledged if the recipient logs on to the mailbox. Notification does not reoccur until the subscriber receives new messages.

  • Page 200

    SL1100 ISSUE 3.5 Unique Programming for Non-Pager Message Notification Set the intervals InMail waits between incomplete non-pager Message Notification callouts. Program Program Name Description Number 47-01-10 Wait Between Non-Pager Cal- Set the minimum time (1 ~ 255 minutes) between non-pager Mes-...

  • Page 201

    ISSUE 3.5 SL1100 Unique Programming for Digital Pager Message Notification Set up the system-wide options that apply to the digital pager callback number. Program Program Name Description Number 47-01-07 Digital Pager Callback Number Set the Digital Pager Callback Number portion of the Message Noti- (Pager CBack) fication callout number for a digital pager.

  • Page 202

    SL1100 ISSUE 3.5 Operation Setting Up Message Notification Log On to Subscriber Mailbox. OP (67) Access the Mailbox Options menu. [Not applicable] N (6) Access the Message Notification Options Menu. [Notif] InMail plays a summary of your Message Notification settings.

  • Page 203

    ISSUE 3.5 SL1100 Setting Up Message Notification Enter the Message Notification callout number (16 digits max). • Enter the number exactly as you want the system to dial it (including a leading 1 for toll calls, if required). • If the number you enter is 4 digits or less, it is an Intercom call. If it is more than 4 digits, it is an outside call.

  • Page 204: Message Playback Direction

    SL1100 ISSUE 3.5 Message Playback Direction Description When a user dials L (5) after logging on to their mailbox, InMail plays their messages in either LIFO (last-in-first-out) or FIFO (first-in-first-out) order. Since Message Playback Direction lets a subscriber listen to messages in the order they find most helpful, check with them to find out how they want this option set.

  • Page 205: Message Record

    ISSUE 3.5 SL1100 Message Record Description Record and Send a Message on page 2-210. Related Features Record and Send a Message on page 2-210. Programming Record and Send a Message on page 2-210. Operation Record and Send a Message on page 2-210.

  • Page 206: Message Reply

    SL1100 ISSUE 3.5 Message Reply Description A Subscriber Mailbox user can reply to a message from a coworker by dialing RE, without knowing the caller's extension or mailbox number. Message Reply saves the subscriber valuable time since they don't need to know the sender's extension number or send a separate message to respond. The subscriber can just listen to the coworker's message, dial a code, and record their answer.

  • Page 207

    ISSUE 3.5 SL1100 Message Reply Plays Help message. InMail Feature Manual 2-189...

  • Page 208: Message Storage Limit

    SL1100 ISSUE 3.5 Message Storage Limit Description Message Storage Limit sets how many messages can be left in a Subscriber Mailbox. Message Storage Limit is another invaluable tool for managing InMail's voice message storage space. To conserve storage space and make it available for new messages, decrease the Message Storage Limit.

  • Page 209: Message Waiting Lamp

    ISSUE 3.5 SL1100 Message Waiting Lamp Description An extension's Message Waiting (MSG) lamp flashes on the telephone to indicate that the user has new messages waiting in their mailbox. After InMail is properly installed and programmed, telephone Message Waiting Lamp operation is automatic. The lamp flashes fast when new messages are in the extension user's mailbox.

  • Page 210: Multiple Company Greetings

    SL1100 ISSUE 3.5 Multiple Company Greetings Description The Automated Attendant can answer each individual trunk (outside line) with a unique greeting and unique set of dialing options. Since there are a total of 8 Answer Tables, this allows up to 8 companies or departments to share a single InMail.

  • Page 211

    ISSUE 3.5 SL1100 See the following features for more: Answer Table on page 2-19. Automated Attendant on page 2-31. Routing Mailbox on page 2-213. Dial Action Table on page 2-60. Operation Not applicable. InMail Feature Manual 2-193...

  • Page 212: Next Call Routing Mailbox

    SL1100 ISSUE 3.5 Next Call Routing Mailbox Description The Next Call Routing Mailbox provides callers with additional dialing options while listening to a Subscriber Mailbox recorded, or the default greeting. It also provides additional dialing options to callers routed to an Announcement Mailbox. Next Call Routing Mailbox lets the caller choose how InMail should handle their call.

  • Page 213

    ISSUE 3.5 SL1100 By default, this option is provided in Call Routing Mailbox 1. Additionally, the subscriber should enable a Security Code for their mailbox to prevent unauthorized logons. Announcement Mailbox Options The following charts show how an Announcement Mailbox handles Automated Attendant calls.

  • Page 214

    SL1100 ISSUE 3.5 Routed Announcement Mailbox Routing (If outside caller routes to Announcement Mailbox from Call Routing Mailbox) 47-09-01 47-09-02 47-09-03 Action Next Call Routing Repeat Count Hang Up After Mailbox Undefined 0 (No repeats) 0 = None • If the caller doesn't dial, after the announcement,...

  • Page 215

    ISSUE 3.5 SL1100 Programming Programming Subscriber Mailboxes Assign the Next Call Routing Mailbox to a Subscriber Mailbox (if required). Program Program Name Description Number 47-02-14 Next Call Routing Mailbox Specify the Routing Mailbox (1 ~ 32) that should provide the caller (Next CR Mbox) leaving a message with additional dialing options.

  • Page 216

    SL1100 ISSUE 3.5 Operation Not applicable. 2-198 Next Call Routing Mailbox...

  • Page 217: Park And Page

    ISSUE 3.5 SL1100 Park and Page Description InMail Park and Page can automatically Park a call at an extension and Page the user with a recorded Paging Message announcing the parked call. The called extension user can then go to any telephone and implement Personal Park to pick up the call.

  • Page 218: Table 2-9 Park And Page Call Handling

    SL1100 ISSUE 3.5 Default Settings Park and Page and Automated Attendant Direct to Voice Mail are disabled. For transferred outside calls, direct inward lines and direct inward dialing refer to Table 2-9 Park and Page Call Handling on page 2-200.

  • Page 219

    ISSUE 3.5 SL1100 Park and Page (Call Handling) For Automated Attendant Unscreened (UTRF) and Screened (STRF) Transfers 47-02-17 47-02-18 47-02-09 Result Enable Park and Paging Option Auto Att Direct to Page 1 (Yes) 1 (IMM) 0 (No) Park and Page occurs immediately.

  • Page 220

    SL1100 ISSUE 3.5 Program Program Name / Description Input Data Default 47-02-09 InMail Station Mailbox Options - Auto Attendant 0 = No (Disabled) Direct to Voice Mail 1 = Yes (Enabled) (Auto-ATT DND) Use this option to enable or disable Auto Attendant Do Not Disturb.

  • Page 221: Table 2-12 Setting The Call Handling Options

    ISSUE 3.5 SL1100 Table 2-11 Recording Your Paging Message Recording Your Paging Message In these Instructions: [Telephone Softkey] To record your Paging Message: Log onto your Subscriber Mailbox. [More> + More> + Select Paging Message. Page] • Alternately dial PG (74).

  • Page 222: Table 2-13 Picking Up A Parked Call

    SL1100 ISSUE 3.5 Table 2-13 Picking Up a Parked Call Picking Up a Parked Call In these Instructions: [Telephone Softkey] To retrieve a call parked in a Personal Orbit: Dial Dial the number of the extension at which the call is parked.

  • Page 223: Programming Voice Mail

    ISSUE 3.5 SL1100 Programming Voice Mail Description You can program (customize) InMail using the PCPro and WebPro programming applications. You can also do limited programming from the System Administrator's mailbox. Related Features System Administrator on page 2-229 The System Administrator can do limited InMail programming, such as recording Automated Attendant announcements, recording mailbox names, and deleting messages from mailboxes.

  • Page 224

    SL1100 ISSUE 3.5 Programming See Description at the beginning of this feature. Operation See Description at the beginning of this feature. 2-206 Programming Voice Mail...

  • Page 225: Quick Message

    ISSUE 3.5 SL1100 Quick Message Description Quick Message is a Dial Action Table action that allows Automated Attendant callers to dial a digit (normally ) followed by a mailbox number to leave a message in a Subscriber Mailbox. Since Quick Message is enabled by default, it is an efficient way for experienced Automated Attendant callers to leave messages.

  • Page 226

    SL1100 ISSUE 3.5 Programming Optionally set up a Quick Message with Greeting (REC1) Action. Program Program Name Description Number 47-13-01 Dial Action Tables: To have the caller leave a Quick Message at a specific extension, REC1 Action - Quick Message the corresponding Number option should be the extension number.

  • Page 227

    ISSUE 3.5 SL1100 Operation Leaving a Quick Message To leave a Quick Message after the Automated Attendant answers: Dial Dial the Subscriber Mailbox number. Leave message and hang up. - OR - Leave message and dial #. • Dialing # may provide you with additional dialing options. This depends on how the called mailbox Next Call Routing Mailbox is set up.

  • Page 228: Record And Send A Message

    SL1100 ISSUE 3.5 Record and Send a Message Description A Subscriber Mailbox user can record and send a message to any other Subscriber Mailbox. Record and Send a Message is the heart of the InMail voice messaging system. It allows coworkers to efficiently stay in touch and exchange essential information without relying on message slips, memos, or email.

  • Page 229

    ISSUE 3.5 SL1100 Record and Send a Message D (3) Delete recording. [Cncl] End the recording. [Done] Back up and re-enter the mailbox number. [MBOX] [Exit] Exit without recording and go back to the Mailbox Main Menu. Exit without recording and go back to the Mailbox Main Menu.

  • Page 230: Remote Programming

    SL1100 ISSUE 3.5 Remote Programming Description You can remotely program (customize) InMail using the PCPro and WebPro programming applications. You can also do limited remote programming from the System Administrator's mailbox. Refer to InMail system documentation for more information. Related Features...

  • Page 231: Routing Mailbox

    ISSUE 3.5 SL1100 Routing Mailbox Description The Call Routing Mailbox, associated with an Answer Table, specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers. By default, InMail provides 32 Call Routing Mailboxes (1 ~ 32). However, you can assign any Routing Mailboxes as a Call Routing Mailbox.

  • Page 232

    SL1100 ISSUE 3.5 DIL to Voice Mail Master (200) 22-02-01 Incoming Call Trunk Setup 22-07-01 DIL Setup InMail Default Automated Attendant Answering Trunks Route to Answer Table 1 47-10-01 Answer Table Assignment Answer Table 1 47-11 Answer Table Options Schedule 1 or Default Mailbox...

  • Page 233

    ISSUE 3.5 SL1100 Dial Action Table on page 2-60 Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table. System Administrator on page 2-229 The System Administrator can record the Instruction Menu for a Call Routing Mailbox. See Operation below.

  • Page 234

    SL1100 ISSUE 3.5 Set the Maximum Length of Instruction Menus: Program Program Name Description Number 47-01-03 Incoming Message Length This sets the maximum message length (1-4095 seconds) for In- (Subs Msg Length) struction Menus. The default setting is 120 seconds.

  • Page 235: Screened Transfer

    ISSUE 3.5 SL1100 Screened Transfer Description Screened Transfer is an Automated Attendant option that allows callers to directly dial system extensions. Screened Transfer (and its related feature Unscreened Transfer) allows the InMail Automated Attendant to transfer outside calls to system extensions without the need for a live receptionist or operator.

  • Page 236

    SL1100 ISSUE 3.5 Screened Transfer (TRF) Operation With Active Places a screened (Intercom) When busy: When in DND: Greeting Not call to extension. • With no Next Call Routing Mail- • With no Next Call Routing Mail- Recorded • If answered, transfers call.

  • Page 237

    ISSUE 3.5 SL1100 Programming Assign the TRF action to a key on the active Dial Action Table. Program Program Name Description Number 47-13-01 Dial Action Tables: Normally, the corresponding Number option should be XXX. Note TRF Action - Screened Trans-...

  • Page 238: Security Code

    SL1100 ISSUE 3.5 Security Code Description A mailbox can have a security code to protect it from unauthorized access. A Security Code must have 4 digits, using 0 ~ 9. If a subscriber wants to keep their mailbox private, they can enter a Security Code.

  • Page 239

    ISSUE 3.5 SL1100 Changing or Deleting a Security Code (From your Subscriber Mailbox) OP (67) Access the Mailbox Options Menu. [Not applicable] S (7) Access the Security Code options. [Sec] Enter new Security Code (4 digits). C (2) Accept Security Code entry and go back to the Mailbox Options Menu.

  • Page 240: Single Digit Dialing

    SL1100 ISSUE 3.5 Single Digit Dialing Description An Automated Attendant caller can press a single key to route to an extension, route to another destination, or use an InMail feature. Single Digit Dialing simplifies the Automated Attendant since the caller dials a single digit to reach an extension or use an option. If you set up Single Digit Dialing, be sure to customize the active Instruction Menu so it describes which digits the caller should dial to use the available options.

  • Page 241

    ISSUE 3.5 SL1100 Operation Refer to Table 2-14 Dial Action Table Key Action Summary on page 2-222. InMail Feature Manual 2-223...

  • Page 242: Sl Net

    (This feature is for V1.5 or higher) Description SL Net networking, using an IP Network, provides for a seamless connection; joining multiple SL1100 communication servers into a "virtual" single communication server. A unified numbering plan allows users to access any extension in the network as if they were in the same location.

  • Page 243: Station Mailbox

    ISSUE 3.5 SL1100 Station Mailbox Description Station Mailbox is one of three mailbox categories: Personal, Group and Undefined. Personal Mailbox is the category of mailboxes assigned to stations (extensions). All Personal Mailboxes are Subscriber Mailboxes. For more on the options available to Station Mailboxes, see Subscriber Mailbox on page 2-226.

  • Page 244: Subscriber Mailbox

    SL1100 ISSUE 3.5 Subscriber Mailbox Description A Subscriber Mailbox is the mailbox assigned to a telephone system extension. The telephone assigned to the Subscriber Mailbox is called the subscriber’s extension. When an extension user accesses their voice mail, they are using their Subscriber Mailbox. It provides the InMail voice messaging services.

  • Page 245

    ISSUE 3.5 SL1100 Message Notification on page 2-180 After activation, Message Notification dials up to 3 telephone numbers to let the user know they have new Mailbox messages. Message Playback Direction on page 2-186 Set the subscriber Mailbox message playback order.

  • Page 246

    SL1100 ISSUE 3.5 Check to be sure message waiting lamp is enabled for the Subscriber Mailbox. Program Program Name Description Number 47-02-08 Message Waiting Lamp Enter 1 (Yes) to enable Message Waiting lamp for each Subscriber (Update MW Lamp) Mailbox.

  • Page 247: System Administrator

    ISSUE 3.5 SL1100 System Administrator Description The System Administrator is a Subscriber Mailbox that has unique system administration features such as recording Menus and deleting messages in a coworker's mailbox. The System Administrator features are an essential part of InMail setup since they allow the recording of the system-wide messages and provide Subscriber Mailbox maintenance.

  • Page 248: Table 2-16 Accessing The System Administrator Options

    SL1100 ISSUE 3.5 Programming Designate a Subscriber Mailbox as a System Administrator. Program Program Name Description Number 47-02-12 System Administrator Enter 1 (Yes) to designate the Subscriber Mailbox as a System Ad- ministrator. By default, this option is 1 (Yes) at extension 101 and 0 (No) at all other extensions.

  • Page 249: System Administrator Mailbox

    ISSUE 3.5 SL1100 System Administrator Mailbox Description A System Administrator Mailbox is a Subscriber Mailbox in which you have enabled the System Administrator option. This provides the subscriber with system administration abilities. InMail can have multiple System Administrator Mailboxes. Turn to System Administrator on page 2-229 for more.

  • Page 250: System Re-initialization

    SL1100 ISSUE 3.5 System Re-initialization Description Initializing the telephone system automatically initializes all InMail programming. You may want to do this if the site requirements significantly change and it is easier to start over from default than remove all your custom programming. Re-initializing InMail returns all programmed options to their default values.

  • Page 251

    ISSUE 3.5 SL1100 Operation Not applicable. InMail Feature Manual 2-233...

  • Page 252: Time And Date

    SL1100 ISSUE 3.5 Time and Date Description Since InMail is completely integrated with the telephone system software, the InMail time and date is the same as the phone system time and date. Since time and date is used on telephone displays and with the Auto Time Stamp and Time and Date Stamp features, be sure to set it accurately.

  • Page 253: Time And Date Stamp

    ISSUE 3.5 SL1100 Time and Date Stamp Description While listening to a message, a Subscriber Mailbox user can dial TI to hear the Time and Date when the message was left. This is a handy option while reviewing messages. The subscriber can just dial a code to find out when the message arrived.

  • Page 254: Transfer To A Mailbox

    SL1100 ISSUE 3.5 Transfer to a Mailbox Description An extension user can transfer their active call to a coworker's mailbox. This lets the caller leave a personal message for the coworker. Transfer to a Mailbox is one of the big conveniences of InMail since the caller can state their business and not have to call back later.

  • Page 255: Undefined Routing

    ISSUE 3.5 SL1100 Undefined Routing Description An Automated Attendant Undefined Routing is a Dial Action Table key assignment for which there is no routing defined. When an Automated Attendant caller dials a digit and no routing is assigned, InMail plays: “That is an invalid entry.” InMail then repeats the dialing options (Instruction Menu) to the caller.

  • Page 256: Unscreened Transfer

    SL1100 ISSUE 3.5 Unscreened Transfer Description Unscreened Transfer is an Automated Attendant option that allows callers to directly dial system extensions. Unscreened Transfer (and its related feature Screened Transfer) allows the InMail Automated Attendant to transfer outside calls to system extensions without a live receptionist or operator.

  • Page 257

    ISSUE 3.5 SL1100 Unscreened Transfer (UTRF) Operation With Active Sends call immediately to mailbox: Greeting Recor- • Plays greeting. • Prompts caller to start recording. With Active Greeting Not Recorded *1. After 24-02-04 Transfer Recall Time. *2. Custom phone system programming may redirect the unanswered call (for example, to a hunt group or another extension).

  • Page 258

    SL1100 ISSUE 3.5 Programming Assign the UTRF action to a key on the active Dial Action Table. Program Program Name Description Number 47-13-01 Dial Action Tables: UTRF Ac- Normally, the corresponding Number option should be XXX. Note tion - Unscreened Transfer (2)

  • Page 259: Voice Mail Overflow

    ISSUE 3.5 SL1100 Voice Mail Overflow Description The telephone system can automatically reroute unanswered outside calls to the InMail Automated Attendant. Voice Mail Overflow ensures that InMail picks up calls that do not go through. This allows callers to leave a message rather than having to call back later. Voice Mail can be the overflow destination for the following types of calls: •...

  • Page 260

    SL1100 ISSUE 3.5 Department Calling Group Overflow. Screened Transfer on page 2-217 A Screened Transfer from the InMail Automated Attendant to a Department Group master number can overflow to the group Mailbox. Unscreened Transfer on page 2-238 An Unscreened Transfer from the InMail Automated Attendant to a Department Group can overflow to the group Mailbox.

  • Page 261

    ISSUE 3.5 SL1100 Programming Incoming Ring Group Overflow Set up the Incoming Ring Group trunks. Program Program Name Description Number 22-02-01 Incoming Call Trunk Setup Assign Service Type 0 (Normal) to each Incoming Ring Group trunk. Make a separate entry for each Night Service mode.

  • Page 262

    SL1100 ISSUE 3.5 Assign InMail as the overflow (no answer) destination. Program Program Name Description Number 22-11-04 DID Transfer Operation Mode For each DID required to step over to voice mail, enter the status taht the call will step over:...

  • Page 263

    ISSUE 3.5 SL1100 In the active Dial Action Table, assign a Screened Transfer (TRF) Action to the Department Group master number. Program Program Name Description Number 47-13-01 Dial Action Tables: The corresponding Number option should be the Department Group TRF Action - Screened Trans- master number.

  • Page 264

    SL1100 ISSUE 3.5 Set up the options for the Group Mailbox used for Department Group overflow. If you entered 2 (Call Routing) for 47-03-03 Group Mailbox Type: • 47-07 InMail Routing Mailbox Options • 47-08 Routing Mailbox Call Routing Options •...

  • Page 265

    ISSUE 3.5 SL1100 Set how long the call will ring in the Department Group before overflow occurs. Program Program Name Description Number 24-02-04 Transfer Recall Time Set how long (0 ~ 64800 seconds) the Unscreened Transfer from the InMail Automated Attendant rings in the Department Group be- fore overflow occurs.

  • Page 266

    SL1100 ISSUE 3.5 Programming Department Calling Group Overflow for a DIL to the Master Number Set up the Department Group. Program Program Name Description Number 16-02-01 Department Group Assign- Assign telephone extensions to a Department Group. ment for Extensions Assign the InMail extensions to a unique Department Group (e.g., No other extensions should be in this group.

  • Page 267

    ISSUE 3.5 SL1100 Set up the options for the Group Mailbox used for Department Group overflow. If you entered 2 (Call Routing) for 47-03-03 Group Mailbox Type: • 47-07 InMail Routing Mailbox Options • 47-08 Routing Mailbox Call Routing Options •...

  • Page 268: Volume Control

    SL1100 ISSUE 3.5 Volume Control Description Since InMail is completely integrated with the telephone system software, Volume Control is available at a subscriber's keyset any time while listening to a message, greeting, or prerecorded voice prompt. Volume Controls let the user interactively adjust the loudness of the InMail messages and prompts to a comfortable level.

  • Page 269: Inmail Feature Manual

    Prompt Sets on SL1100 InMail on page 3-11. WARNING The SL1100 system must be powered off and the InMail drive must be removed from the system when using this utility. The telephone system and InMail are inoperable during this time.

  • Page 270: Figure 3-1 Install Wizard For Datalight Reliance Windows Driver

    SL1100 ISSUE 3.5 To Install the Reliance driver, go to the location where the driver installation file was saved. Double click on the install “MSI” file. When prompted, choose Next to continue. Figure 3-1 Install Wizard for Datalight Reliance Windows Driver Accept the license agreement and choose Next to continue installation.

  • Page 271: Figure 3-3 Destination Folder Screen

    ISSUE 3.5 SL1100 Click Next to use the default installation directory (Recommended). Figure 3-3 Destination Folder Screen Click Install. Figure 3-4 Begin Installation Screen InMail Feature Manual...

  • Page 272: Figure 3-5 Finish Installation Screen

    SL1100 ISSUE 3.5 Click Finish to complete the installation. Figure 3-5 Finish Installation Screen To finish the install, the PC must be rebooted. This can be done now or later, but it must be done before using the InMail Utility.

  • Page 273: Figure 3-7 Removing The Compactflash Card From The Blade

    ISSUE 3.5 SL1100 Following proper anti-static precautions, remove the InMail CompactFlash Card from the In-Mail blade. (Refer to Figure 3-7 Removing the CompactFlash Card from the Blade on page 3-5.) Figure 3-7 Removing the CompactFlash Card from the Blade Insert the InMail CompactFlash Card in the PC CompactFlash Card reader.

  • Page 274: Figure 3-8 Inmail Utility Main Screen

    Figure 3-8 InMail Utility Main Screen on page 3-6.) To check the utility version Select the number, click Help, then CompactFlash Reader Prompt Version the select About SL1100 InMail and display important version of the system Optionally Initialize Utility... InMail CompactFlash prompts on the InMail (completely erase) the card information.

  • Page 275: Figure 3-9 Utility Select Inmail Card Screen

    ISSUE 3.5 SL1100 From the Figure 3-8 InMail Utility Main Screen on page 3-6, click on the drop-down box. Figure 3-9 Utility Select InMail Card Screen on page 3-7 is displayed. Device Select the InMail card from the drop-down box.

  • Page 276: Figure 3-11 Inmail Utility Save As (backup) Screen

    Screen on page 3-8.) Figure 3-11 InMail Utility Save As (Backup) Screen The default backup directory is C:\NEC\In-Mail\Backup. A directory for the backup hard drive of the PC. If maintaining several customer sites, consider making a separate folder for each site.

  • Page 277: Figure 3-12 Backup Progress Status Screen

    ISSUE 3.5 SL1100 When the backup completes, either click on Finish to exit or click on Report to see how many messages were backed up for each mailbox. Figure 3-12 Backup Progress Status Screen Figure 3-13 Restore Data Report Screen...

  • Page 278: Figure 3-14 Inmail Utility Database Restore

    SL1100 ISSUE 3.5 On the InMail Utility Database Restore Screen, choose the database to be restored to the card (Look In: File name:) and click Open. (Refer to Figure 3-14 InMail Utility Database Restore on page 3-10) Figure 3-14 InMail Utility Database Restore Restoring a database to an In-Mail CompactFlash card erases all the data currently stored on the card.

  • Page 279: Figure 3-16 Manage Languages Screen

    SL1100 Managing Language Prompt Sets on SL1100 InMail Depending on SL1100 licensing the InMail can support up to 20 languages at the same time. At default, all InMail drives come with United States English, Canadian French and Mexican Spanish loaded on them. The SL1100 also supports three concurrent languages on the InMail, at default.

  • Page 280: Figure 3-17 Inmail Utility Initialize Confirmation Screen

    SL1100 ISSUE 3.5 Initializing the InMail CompactFlash Card The InMail Utility provides the option of initializing (reformatting) the InMail Compact Flash drive. Initializing completely erases the card and loads the default prompt set for the chosen market. For North America the prompt set is US English, Mexican Spanish and Canadian French. All recorded names, messages and greetings are permanently erased during initialization.

  • Page 281: Figure 3-19 Inmail Utility Install Wizard Welcome Screen

    ISSUE 3.5 SL1100 Installation If the PC has an older version of the InMail Utility, un-install it first. If the PC does not have an older version of the InMail Utility, proceed to step 2. Double-click the installer (e.g., InMailUtilitySet up_v1.00.exe). After the installer starts, Figure 3-19 InMail Utility Install Wizard Welcome Screen on page 3-13 is displayed.

  • Page 282: Sl1100 Issue

    SL1100 ISSUE 3.5 MEMO 3-14 InMail Utility...

  • Page 283

    Soft Key Glossary Following is an alphabetical index of the InMail soft keys (available for SL1100 Multiline terminals and IP Multiline terminal only). Also see the Operation section of each feature. Soft Key Feature Definition Message Notification When programming a Message...

  • Page 284

    SL1100 ISSUE 3.5 Soft Key Feature Definition Greet System Administrator Press to erase a subscriber's greeting from the System Ad- ministrator Mailbox. Auto Attendant Direct to Voice Mail Main Menu Press to access the Mailbox Greeting Greeting options. Auto Attendant Direct to Voice Mail Press to select a Greeting.

  • Page 285

    ISSUE 3.5 SL1100 Soft Key Feature Definition Announcement Mailbox Instruction Menu Press to record a message, Auto Attendant Direct to Voice Mail Mailbox Name name or greeting. Call Routing Mailbox Main Menu Greeting Record and Send a Message Listening to Messages Go back to the beginning of the message.

  • Page 286

    SL1100 ISSUE 3.5 MEMO Soft Key Glossary...

  • Page 287

    ISSUE 3.5 SL1100 MEMO InMail Feature Manual...

  • Page 288

    InMail Feature Manual NEC Corporation ISSUE 3.5...

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