NEC SL1100 Features And Specifications Manual page 228

SL1100
additional instructions. For example, the first Automated Attendant Greeting can be, "Thank you for
calling. Please dial the extension number you wish to reach or dial 0 for the operator." If the caller
inadvertently dials an extension that does not exist, they could hear, "The extension you dialed is
unavailable. Please dial 0 for assistance or dial # to leave a message so we can call you back."
You assign Automated Attendant greetings (i.e., VRS Messages) to the numbers in each Translation
Table. This provides you with extensive flexibility when determining which greetings the system should
play for which dialed numbers. You could, for example, set up 926 5401 through 926 5449 to route to
extensions 401~449, and have 926 5450 route to the automated attendant.
If you translate a DID so that it hits a specific VRS message, you must disable PRG 25-01-02. Otherwise,
the outside caller waits while hearing the DISA dial tone.
The system allows an extension to be defined as a 1-digit number that can be dialed by the outside
caller on a DID/DISA trunk using the VRS. The outside caller can access the desired extension/
D
department group by dialing only one digit after the system answers the call. If the same number is
used as the first digit of an extension number and the 1-digit access code for DID/DISA, the outside
caller cannot access the extension.
Example:
If 2 is defined as a 1-digit access code to department group 300, outside callers cannot access
extensions 200~299 directly.
SMDR Includes Dialed Number
The SMDR report can optionally print the trunk name (entered in system programming) or the number
the incoming caller dialed (i.e., the dialed DID digits). This gives you the option to analyze the SMDR
report based on the number your callers dial. (This option also applies to an ISDN trunk.)
DID Intercept
DID Intercept automatically reroutes DID calls under certain conditions. There are three DID
Intercepts:
• Vacant Number Intercept
If a caller dials an extension that does not exist or misdials, Vacant Number Intercept can reroute
the call to the programmed DID Intercept extension ring group or Voice Mail. Without Vacant
Number Intercept, the caller hears error tone after misdialing.
• Busy Intercept
Busy Intercept determines DID routing when a DID caller dials a busy extension. If Busy Intercept is
enabled, the call immediately routes to the programmed DID Intercept extension ring group or Voice
Mail. If Busy Intercept is disabled, the call follows DID Camp-On programming.
• Ring-No-Answer Intercept
Ring-No-Answer Intercept sets the routing options for DID calls that ring unanswered at the
destination extension. With Ring-No-Answer Intercept enabled, the unanswered call reroutes to the
DID Intercept extension ring group or Voice Mail after the DID Ring-No-Answer Time. If Ring-No-
Answer Intercept is disabled, the unanswered call rings the destination until the outside caller hangs
up.
Delayed DID
Delayed DID allows a user a programmed time to answer a call. If the call is not answered in this time,
the system automatically answers the call. An outside party hears a voice message, music, or dial
tone according to the following conditions:
• If a VRS is installed, the system sends a prerecorded message from the VRS.
• If a customer-provided audio system (example: tape recorder) is connected, an error message or
music can be played for the caller.
• If equipment is not connected for an announcement, the system sends a unique dial tone to the
outside caller.
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ISSUE 2.0
Direct Inward Dialing (DID)