NEC SL1100 Features And Specifications Manual page 812

SL1100
• Permanent Mode
This mode sets the feature using system programming and is available for the following types of
calls.
- Normal Incoming Call
When the call is not answered or a user presses the VRS Waiting Message function key, this
feature is initiated. The waiting message is played until other no-answer program (e.g. transfer to
another incoming ring group or disconnect) takes affect.
- Designated Call for the Department Group
- When a department group receives a call from a DID, DIL or DISA and all terminals in the group
are busy, the call is put in a queue and VRS Waiting Message is also initiated. The waiting
message is played until other no-answer program (e.g. transfer to another incoming ring group or
disconnect) takes affect or a terminal becomes available to receive the department call.
• Manual Mode
V This mode can be programmed by pressing the VRS Waiting Message function key from a Multiline
Terminal to set this feature for each incoming ring group. This mode can be used for normal
incoming calls only.
The following programs would be used to define the VRS Waiting Message feature and the trunk
overflow:
• PRG 11-10-20: Service Code Setup (for System Administrator) - VRS - Record/Erase Message
• PRG 15-07: Programmable Function Keys
Automatic Answer with Delay Message Setup (Function Number 52)
Function Key 52 can be used to enable the VRS Waiting Message feature when PRG 22-01-10 is set to 1
(Changed by Manual Operation).
Automatic Answer with Delay Message Start (Function Number 53)
Function Key 53 can be used to play the VRS Waiting Message immediately when Function Key 53 + the
ringing Trunk Appearance Key are pressed.
• 20-07-13: Class of Service Options (Administrator Level) - VRS Record (VRS Msg Operation)
• 20-15-11: Ring Cycle Setup - VRS Waiting Message Incoming Call
• 22-01-04: System Options for Incoming Calls - DIL No Answer Recall Time
• 22-01-08: System Options for Incoming Calls - DID Pilot Call No Answer Timer
• 22-01-10: System Options for Incoming Calls - VRS Waiting Message Operation
• 22-01-11: System Options for Incoming Calls - VRS Waiting Message Interval Time
• 22-08-01: DIL/IRG No Answer Destination
• 22-14-01~07: VRS Delayed Message for IRG
• 22-15-01~07: VRS Waiting Message for Department Group
• 25-07-02: System Timers for VRS/DISA - VRS/DISA No Answer Time
• 25-07-03: System Timers for VRS/DISA - Disconnect after VRS/DISA retransfer to IRG
Transfer to the VRS
Any extension user can Transfer their outside call to the VRS. This lets their caller take advantage of
the Automated Attendant's extensive routing abilities. To Transfer the call, the user places the call on
Hold, dials the unique VRS service code (set up in system programming : default 782), and hangs up.
Voice Prompting Messages
The VRS feature provides the system with Voice Prompting Messages. These Voice Prompting
Messages tell the extension user the status or progress of their call.
Preamble
You can use the Preamble message to set up an Auto-Answer with Greeting application. When a
receptionist answers a call, the VRS can play a preamble message such as, "Welcome to ABC
Company. How can I help you?" When the caller replies, the receptionist answers, "One moment
1-800
ISSUE 2.0
Voice Response System (VRS)