NEC SL1100 Features And Specifications Manual

NEC SL1100 Features And Specifications Manual

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  Summary of Contents for NEC SL1100

  • Page 1 Notice Note that when converting this document from its original format to a .pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics. Therefore, when you view the document, fonts may be substituted and your individual printer may not have the capability to print the document correctly.
  • Page 3 Features and Specifications Manual A50-031169-003 NA ISSUE 2.0...
  • Page 4 Copyright NEC Corporation reserves the right to change the specifications, functions, or features at any time without notice. NEC Corporation has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation and shall not be reproduced without prior written approval of NEC Corporation.
  • Page 5: Table Of Contents

    ISSUE 2.0 SL1100 TABLE OF CONTENTS Chapter 1 Features Section 1 ABOUT THIS CHAPTER................... 1-1 Section 2 IMPORTANT NOTES..................1-1 Abbreviated Dialing/Speed Dial................... 1-3 Account Code Forced/Verified/Unverified..............1-13 Account Code Entry....................1-18 Alarm......................... 1-22 Alarm Reports......................1-24 Alphanumeric Display....................1-32 Analog Communications Interface (ACI)..............
  • Page 6 SL1100 ISSUE 2.0 Department Step Calling..................1-201 DHCP Client......................1-203 Dial Pad Confirmation Tone..................1-205 Dial Tone Detection....................1-207 Dialing Number Preview..................1-209 Digital Trunk Clocking..................... 1-211 Direct Inward Dialing (DID)..................1-215 Direct Inward Line (DIL)..................1-227 Direct Inward System Access (DISA)..............1-230 Direct Station Selection (DSS) Console..............
  • Page 7 ISSUE 2.0 SL1100 IP Multiline (SIP) - ML440..................1-431 IP Single Line Terminal (SIP).................. 1-441 IP Trunk - (SIP) Session Initiation Protocol............. 1-452 ISDN Compatibility....................1-460 ISDN Compatibility - ISDN 2 B-Channel Transfer........... 1-474 Last Number Redial....................1-476 Licensing......................... 1-480 Line Preference.......................
  • Page 8 SL1100 ISSUE 2.0 Selectable Ring Tones.................... 1-664 Serial Call........................ 1-666 Single Line Terminals....................1-668 SIP Trunk E.164 CLIP Enhancement..............1-672 SIP Trunk E.164 Support..................1-676 SL Net........................1-679 SL Desktop Suite..................... 1-697 Softkeys ........................1-702 Station Hunt......................1-704 Station Message Detail Recording................1-706 Station Name Assignment - User Programmable...........
  • Page 9 ISSUE 2.0 SL1100 LIST OF TABLES Table 1-1 Keys for Entering Names................... 1-9 Table 1-2 Forced Account Codes..................1-13 Table 1-3 Sample Alarm Report..................1-24 Table 1-4 Alarm Report Definitions.................. 1-25 Table 1-5 Alarm Report Item Definitions................1-25 Table 1-6 Sample System Information Printout............... 1-26 Table 1-7 Keys for Entering Names................
  • Page 10 SL1100 ISSUE 2.0 Table 1-52 Caller ID Sent to Mobile Telephone............. 1-514 Table 1-53 Keys for Entering Names................1-531 Table 1-54 Movement on screen from Menu..............1-536 Table 1-55 Package List for Drag & Drop..............1-586 Table 1-56 Terminal List for Drag & Drop..............1-587 Table 1-57 Trunk Types....................
  • Page 11 ISSUE 2.0 SL1100 LIST OF FIGURES Figure 1-1 Right Cursor Key Operation Flow Chart............1-4 Figure 1-2 Left Cursor Key Operation Flow Chart............1-120 Figure 1-3 Walking Code Restriction................1-168 Figure 1-4 Temporary Code Restriction Override............1-169 Figure 1-5 Department Calling Priority Call Routing............1-195 Figure 1-6 Department Calling Circular Routing............
  • Page 12 SL1100 ISSUE 2.0 Figure 1-52 SMDR Flowchart (Continued)..............1-717 Figure 1-53 SMDR Flowchart (Continued)..............1-718 Figure 1-54 Multicast Mode Example................1-761 Figure 1-55 Unicast Mode Example................1-762 Figure 1-56 Auto Mode Example................... 1-762 Figure 1-57 Uniform Call Distribution (UCD) Priority Call Routing......... 1-767 Figure 1-58 Uniform Call Distribution (UCD) Circular Routing........
  • Page 13: Chapter 1 Features

    Features 1 ABOUT THIS CHAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the SL1100 system. Each feature provides the following information: Description - briefly describes the feature and how it is used. Conditions - provides special operating conditions (if any) that need to be considered with using the feature.
  • Page 14: Sl1100 Issue

    SL1100 ISSUE 2.0 Port Assignments Port Calculation for Trunks: The system detects the type of unit (trunk or extension) and assigns the required extension or trunk ports to the slot. The system will use the next available port numbers - it will not reserve any.
  • Page 15: Abbreviated Dialing/Speed Dial

    ISSUE 2.0 SL1100 Abbreviated Dialing/Speed Dial Description Abbreviated Dialing/Speed Dial gives an extension user quick access to frequently called numbers. This saves time, for example, when calling a client with whom they deal often. Instead of dialing a long telephone number, the extension user just dials the Speed Dialing code.
  • Page 16: Figure 1-1 Right Cursor Key Operation Flow Chart

    SL1100 ISSUE 2.0 Cursor Key Operation (When set PRG 15-02-60:0) By pressing the Right Cursor key, the user can access all directory menus. The flow chart below shows the menu access sequence (refer to Figure 1-1 Right Cursor Key Operation Flow Chart on page 1-4).
  • Page 17 ISSUE 2.0 SL1100 System Availability Terminals All Terminals Required Component(s) None Related Features Account Code Entry Automatic Route Selection (ARS/F-Route) Central Office Calls, Placing Code Restriction/Toll Restriction Dial Tone Detection One-Touch Calling PBX Compatibility/Behind PBX Programmable Function Keys Single Line Terminals...
  • Page 18 SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 13-01-03 Number of Common Speed Dialing Bins 0 = No Common Speed Dialing (No Assign the number of speed dial bins that are used for the System System Speed Dial) Speed Dials.
  • Page 19 ISSUE 2.0 SL1100 Program Program Name/Description Assigned Data Number 13-02-01 * Group Speed Dialing Bins 0 ~ 999 = Speed dial bins 0 ~ 999 For each speed dial group assigned in PRG 13-03, assign the range (default = 0) of speed dial bins that is to be used.
  • Page 20 SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 15-14-01 Programmable One Touch Keys - Number Maximum of 36 digits (0 ~ 9, , #, If PRG 15-02-60 is set to a (0) then the stations personal speed dial @, P, R) entries are programmed here.
  • Page 21: Table 1-1 Keys For Entering Names

    ISSUE 2.0 SL1100 Enter the name associated with the Speed Dialing number. Table 1-1 Keys for Entering Names Use this keypad digit . . . When you want to. . . Enter characters: 1 @ [ ¥ ] ^ _ ` { | } Á...
  • Page 22 SL1100 ISSUE 2.0 To store a Speed Dialing number under a Programmable Function Key: At Multiline Terminal, press Speaker key. Dial 751. Press the key where the number is to be stored. Dial 27 (System Speed Dial), Dial 28 (Group Speed Dial).
  • Page 23 ISSUE 2.0 SL1100 Press Exit key to return to idle condition. <When PRG 15-02-60: 1 or 2> On-Hook condition. Press Down Cursor key and press 1 character you want to search. Press Up Cursor key or Down Cursor key to select the destination name.
  • Page 24 SL1100 ISSUE 2.0 Dial the Station Speed Dial buffer number to be programmed (0~9). 1 = Station Speed Dial Buffer 1 2 = Station Speed Dial Buffer 2 3 = Station Speed Dial Buffer 3 4 = Station Speed Dial Buffer 4...
  • Page 25: Account Code Forced/Verified/Unverified

    ISSUE 2.0 SL1100 Account Code Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: • Forced Account Codes (Unverified) Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.
  • Page 26: Default Settings

    SL1100 ISSUE 2.0 making note of the digits that dial out. When hidden, the Account Code digits show as on the telephone display. Account Code Capacity Account Codes print along with the other call data on the SMDR record after the call completes.
  • Page 27: Station Message Detail Recording

    ISSUE 2.0 SL1100 Related Features Abbreviated Dialing/Speed Dial Automatic Route Selection (ARS/F-Route) PBX Compatibility/Behind PBX Station Message Detail Recording Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow. Refer to the PCPro wizards for further detailed programming.
  • Page 28 SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 15-07-01 Programmable Function Keys 50 = Account Code This program is used on a per station basis to assign different function (Refer to the programming manual for keys to the Multiline Terminals.
  • Page 29 ISSUE 2.0 SL1100 Dial the number you want to call. To dial an outside number and let your system tell you when a Forced Account Code is required: Access a trunk and dial the number you want to call. Wait for your call to go through.
  • Page 30: Account Code Entry

    SL1100 ISSUE 2.0 Account Code Entry Description Account Codes are user-dialed codes that help the System Administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call. The system does not require the user to enter the optional account code.
  • Page 31 ISSUE 2.0 SL1100 System Availability Terminals All Terminals Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Automatic Route Selection (ARS/F-Route) One-Touch Calling PBX Compatibility/Behind PBX Station Message Detail Recording Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow.
  • Page 32 SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 35-05-04 Hiding Account Codes 0 = Account Codes Displayed Per class of service (PRG 20-06-01) this program is used to either 1 = Account Codes Not Displayed hide or show the account code entered on the users display.
  • Page 33 ISSUE 2.0 SL1100 Dial - OR - Press your Account Code key (PRG 15-07 or SC 751: code 50). Dial the number you want to call. To enter an Account Code for an incoming call: This procedure is not available for Single Line Terminals.
  • Page 34: Alarm

    SL1100 ISSUE 2.0 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: • Alarm 1 (sounds only once at the preset time) •...
  • Page 35 ISSUE 2.0 SL1100 Operation To set the alarm: At the Multiline Terminal, press Speaker key. - OR - At the Single Line Terminal, lift the handset. Dial 727. Dial alarm type (1 or 2). Alarm 1 sound only once. Alarm 2 sounds each day at the preset time.
  • Page 36: Alarm Reports

    SL1100 ISSUE 2.0 Alarm Reports Version 2.0 or higher software provides; • Enable to send the Alarm Report by E-Mail to SMTP client • Enable to send the DIMLAST data, DIMDUMP data from the system automatically Description The system logs various errors and reports information about the operation that can be used to determine the cause of a problem.
  • Page 37: Table 1-4 Alarm Report Definitions

    ISSUE 2.0 SL1100 << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0002 05/16/06 14:37 Installation 0002 05/16/06 14:38 Installation 0002 05/16/06 14:40 Installation 0002 05/16/06 14:40 Installation 0006 05/16/06 14:41 Blocking ESIB 0006 05/16/06 15:01...
  • Page 38: Table 1-6 Sample System Information Printout

    SL1100 ISSUE 2.0 System Information The system can print a report of the units installed, the port assignments, and the port types. This information is sent to the extension defined in PRG 90-13. The System Information Reports indicate: • Date and Time of the Report •...
  • Page 39 ISSUE 2.0 SL1100 System Information Date slot location type assign port condition note COIU 17–20 Running Slot 9 : Information of EXIFE2 (408M : SUB SLOT (COI)) HBIU 25–32 Running Slot 9 : Information of EXIFE2 (408M : SUB SLOT (HBI))
  • Page 40 SL1100 ISSUE 2.0 • Up to 12 System Alarm times can be scheduled to print on a Monthly, Daily, and Hourly time frame. The report indicates both Major and Minor Alarms. • System Information Reports cannot be set to output at a scheduled time.
  • Page 41: Printing Reports

    ISSUE 2.0 SL1100 System Availability Terminals All Multiline Terminals Required Component(s) InMail Compact Flash Card - IP4WW-CFVMS-C1, IP4WW-CFVML-C1 Related Features None Guide to Feature Programming Setting Up Alarms: Program Num- Program Name Default 90-10-01 System Alarm Setup - Alarm Type...
  • Page 42 SL1100 ISSUE 2.0 Program Program Name Default Note Number 10-12-02 CPU Network Setup - Subnet Mask 255.255.255.0 10-12-03 CPU Network Setup - Default Gateway 0.0.0.0 90-11-02 System Alarm Report - Report Method 90-11-06 System Alarm Report - SMTP Host Name...
  • Page 43 ISSUE 2.0 SL1100 InMail POP3 Setup: (V2.0 Added) Program Program Name Description/Comments Assigned Data Number 47-19-01 InMail POP3 Setup - Server Set the POP3 server name. If the DNS Up to 48 characters Name server setting is not assigned in Program...
  • Page 44: Alphanumeric Display

    SL1100 ISSUE 2.0 Alphanumeric Display Description Display Multiline Terminals have a 3-line, 24 character-per-line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. Conditions • When the telephone is idle, contrast can not be changed when BGM or Navigation mode (PRG 15-02-60) is enabled.
  • Page 45 ISSUE 2.0 SL1100 Program Num- Program Name Default 20-11-08 Class of Service Options (Hold/Transfer Service) - Transfer COS 01~15 = 1 Information Display Operation Operation is automatic if enabled in programming. Features and Specifications Manual 1-33...
  • Page 46: Analog Communications Interface (Aci)

    SL1100 ISSUE 2.0 Analog Communications Interface (ACI) Description The Analog Communications Interface (ACI) feature uses analog ports (with associated relays) for Music on Hold, External Paging, and Back Ground Music (BGM). External Paging, External MOH and BGM Each 084M-B1 units have 2 Audio In and 1 Audio Out jack on board. 2 Audio In jacks are used for BGM (J431: BGM) or External MOH (J421: MOH), and 1 Audio Out jack is for External Paging (J411: PAGE).
  • Page 47 ISSUE 2.0 SL1100 Required Component(s) None Related Features Background Music Hotline One-Touch Calling Paging, External Door Box Music on Hold Guide to Feature Programming Program Program Name Default Note Number 10-60-01 Audio Port Setup - Slot No. 10-61-01 Relay Type...
  • Page 48: Ancillary Device Connection

    Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a Multiline Terminal. This feature enhances peripheral device objectives. Allows a SL1100 Multiline Terminal user to connect ancillary devices such as Wireless Headset. Conditions • The optional device fits underneath the terminal.
  • Page 49: Answer Hold/Automatic Hold

    ISSUE 2.0 SL1100 Answer Hold/Automatic Hold Description Answer Hold/Automatic Hold allows a Multiline Terminal user to press the flashing line key to answer an incoming ringing call or a Camp-On call. When the Multiline Terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in PRG 15-02-06.
  • Page 50 SL1100 ISSUE 2.0 Program Num- Program Name Default 15-02-07 Automatic Hold for CO Lines 15-07-01 Programmable Function Keys Refer to Programming Manual. 11-12-32 Service Code Setup (for Service Access) - Answer for Park Hold 20-09-01 Class of Service Options (Incoming Call Service) - Second...
  • Page 51: Attendant Call Queuing

    ISSUE 2.0 SL1100 Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to the attendant when their primary destination is busy.
  • Page 52 SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 11-01-01 System Numbering - Service Code Refer to Programming Manual. 20-01-01 System Options - Operator Access Mode 20-09-07 Class of Service Options (Incoming Call Service) - Call COS 01~15 = 1...
  • Page 53: Automatic Call Distribution (Acd)

    ISSUE 2.0 SL1100 Automatic Call Distribution (ACD) (This Feature is for V1.5 or higher) Description Automatic Call Distribution (ACD) uniformly distributes calls among agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest.
  • Page 54 SL1100 ISSUE 2.0 You can assign an ACD Group to play the Queue Depth only when using the VRS for message. The Queue Depth can be played after the 1st Announcement only, 2nd Announcement only, or after both Announcements. VRS Delay Announcements Using InMail InMail can provide ACD Delay Announcements.
  • Page 55 ISSUE 2.0 SL1100 can place intercom calls or receive direct incoming calls while in Rest Mode. The ability to receive incoming intercom calls is defined in system programming for each ACD group. Work Time Work Time temporarily busies-out an ACD agent’s telephone so they can work at their desk uninterrupted.
  • Page 56 SL1100 ISSUE 2.0 • The trunk that has been waiting the longest, and how long it has been waiting. The number of How long the longest queued calls in queue. call has been waiting. 2 LINE-001 01:30 Name of trunk that has been queued the longest.
  • Page 57 ISSUE 2.0 SL1100 • The Queue Status Display is not shown and the Queue Alarm is not heard by ACD agents in Off-Duty mode. • To scroll through the ACD groups queue status, the Queue Status Display Programmable Function key must be used.
  • Page 58 SL1100 ISSUE 2.0 • If an ACD Agent places an ACD call on hold to answer an incoming non-ACD call (Trunk or Station), when the non-ACD call is terminated, the system will offer another ACD call to the Agent. If the second ACD call is not desired, it is recommended to go into break or wrap mode before finishing the non-ACD call.
  • Page 59 ISSUE 2.0 SL1100 Program Num- Program Name Default 11-13-03 Service Code Setup (for ACD) - Set ACD Wrap-Up Time (for SLT) Assign for single line telephones. 11-13-04 Service Code Setup (for ACD) - Cancel ACD Wrap-Up Time (for SLT) Assign for single line telephones.
  • Page 60 SL1100 ISSUE 2.0 Program Num- Program Name Default 41-05-01 ACD Agent Work Schedules Work Period Mode Number = 1 ~ 8 Set up the Work Schedules for ACD Agents and Groups. Start Time = 0000 ~ 2359 For each ACD Work Schedule (1 ~ 4), designate the start End Time = 0000 ~ 2359 and stop times for each of the eight Work Periods.
  • Page 61 ISSUE 2.0 SL1100 Program Num- Program Name Default 41-08-06 ACD Overflow Options - Incoming Ring Group when 1 ~ 100 (Used when 41-08-02 is set to 6) Overflow (default = 1) Assign the Ring Group for ACD overflow calls to go to.
  • Page 62 SL1100 ISSUE 2.0 Program Num- Program Name Default 41-14-03 ACD Options Setup - ACD Priority for Overflow Calls 0 = Own group priority This option determines whether the ACD group should use 1 = Priority order by Program 41-03-03 its own priority assignment or if it should follow the priority (default = 0) assigned in Program 41-03-03.
  • Page 63 ISSUE 2.0 SL1100 Program Num- Program Name Default 41-19-06 ACD Voice Mail Delay Announcement - Wait Tone Type 0 = Ring Back Tone at Message Interval 1 = Music On Hold Tone Assign what the caller hears between the messages.
  • Page 64: Using The Headset With Automatic Answer For Acd Agents

    SL1100 ISSUE 2.0 Program Num- Program Name Default 92-06-03 Fill Command - Destination Number (To) Each extension port = 001 ~ 084 (Program 11-02) Each virtual extension port = 01 ~ 50 (Pro- gram 11-04) Each extension group = 1 ~ 32 (Program...
  • Page 65 ISSUE 2.0 SL1100 ML440 Terminal Press the ACD Log IN/LOG OUT key (Program 15-07-01 or SC 752: The ACD LOG IN/LOG OUT key lights. To log out Multiline Terminal Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 10).
  • Page 66 SL1100 ISSUE 2.0 When Logged Out of ACD Group When ACD agents are logged out and a call is placed in the ACD queue, the telephone of the logged out agents displays the Queue Status and they hear the alarm according to the settings defined in system programming.
  • Page 67: Automatic Release

    ISSUE 2.0 SL1100 Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal. Automatic Release is normally provided on Ground start trunks are not supported please remove, DID and ISDN trunks.
  • Page 68 SL1100 ISSUE 2.0 Program Num- Program Name Default 80-04-01 Call Progress Tone Detector Setup - Detection Level Type 1 (DT) = 0 (-25dBm) Type 2 (BT) = 0 (-25dBm) Type 3 (RBT) = 0 (-25dBm) Type 4 = 0 Type 5 = 0 80-04-02 Call Progress Tone Detector Setup - Min.
  • Page 69: Automatic Route Selection (Ars/F-Route)

    ISSUE 2.0 SL1100 Automatic Route Selection (ARS/F-Route) Description Automatic Route Selection (ARS/F-Route) provides call routing and call restriction based on the digits a user dials. ARS gives the system the most cost-effective use of the connected long distance carriers. ARS is an on-line call routing program that you can customize (like other system options) from a display telephone.
  • Page 70 SL1100 ISSUE 2.0 keys on their telephone which allow incoming access only. The user has only outgoing access on the CO lines when using ARS to place a call. Class of Service Matching With the ARS Class of Service Match Access feature, you can determine whether the system should allow a call based on the COS assigned to the Dial Analysis Table (PRG 26-02).
  • Page 71: Default Setting

    ISSUE 2.0 SL1100 With PRG 26-01-06: ARS COS Match Access enabled (set to 1): • If at 9:00 AM, each extension dialed 9+(203)926-5400 Extension 301 would use Trunk Group 1 Extension 302 would use Trunk Group 2 Extension 401, 402 would use Trunk Group 3 •...
  • Page 72 SL1100 ISSUE 2.0 System Availability Terminals None Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Central Office Calls, Placing Code Restriction/Toll Restriction Dial Tone Detection Trunk Group Routing Trunk Queuing/Camp On Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow.
  • Page 73 Dial Analysis Table for ARS Maximum of 16 digits (0 ~ 9, , #, Define the dialed digits that are to be analyzed by the SL1100. The digits entered in this table should not start off with the trunk access (default = Not Assigned) code.
  • Page 74 Dial Analysis Table for ARS Maximum of 16 digits (0 ~ 9, , #, Define the dialed digits that are to be analyzed by the SL1100. The digits entered in this table should not start off with the trunk access (default = Not Assigned) code.
  • Page 75 ISSUE 2.0 SL1100 Program Program Name/Description Assigned Data Number 26-03-01 ARS Dial Treatments 3 = Delete the NPA (Requires at If PRG 26-02-05 defined a dial treatment table, this program is where least 11 digits defined in PRG 26-02.) you define what digits are added or deleted to the number dialed.
  • Page 76 Dial Analysis Table for ARS Maximum of 16 digits (0 ~ 9, , #, Define the dialed digits that are to be analyzed by the SL1100. The digits entered in this table should not start off with the trunk access (default = Not Assigned) code.
  • Page 77 ISSUE 2.0 SL1100 Program Program Name/Description Assigned Data Number 26-03-01 ARS Dial Treatments 3 = Delete the NPA (Requires at If PRG 26-02-05 defined a dial treatment table, this program is where least 11 digits defined in PRG 26-02.) you define what digits are added or deleted to the number dialed.
  • Page 78 SL1100 ISSUE 2.0 Operation To place a call using ARS: At the Multiline Terminal, press Speaker key. - OR - At the Single Line Terminal, lift the handset. You hear normal Intercom dial tone. Dial 9. You hear a second, “stutter” dial tone.
  • Page 79: Background Music

    ISSUE 2.0 SL1100 Background Music Description Background Music (BGM) sends music from a customer-provided music source to the Speakers of the Multiline Terminal when the station is idle. Each 084M-B1 unit has 2 Audio In jacks on board and J431 (BGM) is used for BGM.
  • Page 80 SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 10-60-01 Audio Port Setup - Slot Number (0,1,4,7) 0 = No Used Audio Port Number 1 = BGM 1 = 1st KSU Audio Port Number 2 = External MOH 4 = 2nd KSU...
  • Page 81: Barge-In

    ISSUE 2.0 SL1100 Barge-In Description Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.
  • Page 82 SL1100 ISSUE 2.0 Required Component(s) None Related Features Call Monitoring Conference Hold Intercom Off-Hook Signaling Park Programmable Function Keys Guide to Feature Programming Program Num- Program Name Default 11-12-08 Service Code Setup (for Service Access) - Barge-In 11-16-02 One-Digit Service Code Setup - Barge-In...
  • Page 83 ISSUE 2.0 SL1100 Call a busy extension. Press the Barge-In key (PRG 15-07-01 or SC 751: 34). To Barge-In without first calling the busy extension: Pick up the handset or press Speaker key. Dial 710. - OR - Press the Barge-In key (PRG 15-07-01 or SC 751: 34).
  • Page 84: Battery Backup - System Memory

    SL1100 ISSUE 2.0 Battery Backup - System Memory Description The battery on the CPU retains the Clock/Calendar when the CPU encounters a power loss. With a fully charged battery, the settings are retained for approximately three years. The system programmed memory (Customer Database) is stored in Nonvolatile Memory and can be erased only by performing a First Initialization.
  • Page 85 ISSUE 2.0 SL1100 Guide to Feature Programming Program Num- Program Name Default 90-03-01 Save Data not assigned Operation None Features and Specifications Manual 1-73...
  • Page 86: Battery Backup - System Power

    • During normal operation, the batteries are continually recharged by a built-in charging circuit. • External Battery Box can be connected to the system to back up the system in the event of commercial power outage. Refer to the SL1100 System Hardware Manual for further details. Default Settings...
  • Page 87: Built-In Automated Attendant

    Attendant feature. Voice Mail features are not supported. To use the Voice Mail feature, VM CF must be installed on the PZ-VM21. • For fixed messages, 1 language is available in SL1100. Default language is “US English”. • Call Routing Mailbox (maximum of 8) can be used for Built-in Automated Attendant.
  • Page 88 SL1100 ISSUE 2.0 Guide to Feature Programming Program Number Program Name Default 11-07-01 Pilot# for VM group None 15-03-03 Terminal Type Normal 16-02-01 VM port group None 22-02-01 Incoming Service Type Setup 22-07-01 DIL Assignment - Destination Number No Setting...
  • Page 89 ISSUE 2.0 SL1100 Delete the message: Dial 3. Exit from Instruction Menu: Dial # . Features and Specifications Manual 1-77...
  • Page 90: Call Arrival (Car) Keys

    SL1100 ISSUE 2.0 Call Arrival (CAR) Keys Description Call Arrival (CAR) Keys are software extensions available on the Basic and Expanded Port Packages. A Call Arrival Extension assigned to a line key, can appear and ring on an individual station or multiple stations.
  • Page 91 ISSUE 2.0 SL1100 Program Num- Program Name Default 15-01-01 Basic Extension Data Setup - Extension Name No Setting 15-01-05 Basic Extension Data Setup - Restriction for Outgoing Disable on Incoming Line 15-02-07 Multiline Telephone Basic Data Setup - Automatic Hold...
  • Page 92 SL1100 ISSUE 2.0 To program a Call Arrival (CAR) key on a telephone: Press Speaker key. Dial 852. Press the key you want to program. Dial Dial the number of the extension you want to appear on the key. Press Hold key once for Immediate Ring.
  • Page 93: Call Duration Timer

    ISSUE 2.0 SL1100 Call Duration Timer Description Call Duration Timer lets a Multiline Terminal with an LCD time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the Call Time begins as soon as the user answers the call.
  • Page 94 SL1100 ISSUE 2.0 Operation To time your trunk calls: Place a trunk call. The timer starts automatically. 1-82 Call Duration Timer...
  • Page 95: Call Forwarding

    Call Forwarding with Follow Me on page 1-93 for more information. • Personal Answering Machine Emulation Allows the extension to emulate an answering machine. Refer to SL1100 InMail for more information. Call Forwarding reroutes calls ringing an extension, including calls transferred from another extension.
  • Page 96 SL1100 ISSUE 2.0 • The telephone must be in an idle state to enable call forwarding with a Programmable Function Key, or receiving dial tone to enable call forwarding with a service code. • Call Forward for any Extension to Destination cannot be set or canceled from a Virtual Extension.
  • Page 97 ISSUE 2.0 SL1100 Required Component(s) None Related Features Call Forwarding, Off-Premise Call Forwarding with Follow Me Call Forwarding/Do Not Disturb Override Central Office Calls, Answering Department Calling Direct Station Selection (DSS) Console Do Not Disturb (DND) Programmable Function Keys Voice Response System (VRS)
  • Page 98 SL1100 ISSUE 2.0 Program Num- Program Name Default 11-11-47 Service Code Setup (for Setup/Entry Operation) - Set/ Cancel Call Forward No Answer (Split) 11-11-48 Service Code Setup (for Setup/Entry Operation) - Set/ Cancel Call Forward Busy/No Answer (Split) 11-11-49 Service Code Setup (for Setup/Entry Operation) - Set/...
  • Page 99 ISSUE 2.0 SL1100 Program Num- Program Name Default 24-09-06 Call Forward Split Settings - Call Forwarding Destination not assigned for CTX/PBX for All Call, No Answer 24-09-07 Call Forward Split Settings - Call Forwarding Destination not assigned for CTX/PBX for Busy...
  • Page 100 SL1100 ISSUE 2.0 To cancel Call Forward - Busy/No Answer at a forwarding station: Pick up the handset or press Speaker key. Dial the Call Forward - Busy/No Answer Service Code (default: 744). - OR - At the Multiline Terminal only, press the Call Forwarding Programmable Function keys. (PRG 15-07-01, 13 or SC 751, Key Code 13) Dial 0 (Cancel).
  • Page 101 ISSUE 2.0 SL1100 Dial the Call Forward - Follow Me Service Code (default: 746). - OR - At the Multiline Terminal only, press the Call Forwarding Programmable Function keys. (PRG 15-07-01, 10 or SC 751, Key Code 15) Dial 0 (Cancel).
  • Page 102 SL1100 ISSUE 2.0 Press Speaker key or hang up. Refer to Call Forwarding on page 1-83. To cancel Call Forward - Immediate at a forwarding station: Press the idle Virtual Extension key. Dial the Call Forward - Immediate Service Code (default: 741).
  • Page 103 ISSUE 2.0 SL1100 To set Call Forward - Busy (Split): Pick up the handset or press Speaker key. Dial the Call Forward - Busy Split Service Code (default: 683) Dial 1 (Set). Dial 1 (INT) to set the destination for Internal calls or 2 (EXT) to set the destination for External calls.
  • Page 104 SL1100 ISSUE 2.0 Press Speaker key or hang up. Refer to Call Forwarding on page 1-83. To cancel Call Forward - Busy/No Answer (Split): Pick up the handset or press Speaker key. Dial the Call Forward - Busy/No Answer Split Service Code (default: 685).
  • Page 105: Call Forwarding With Follow Me

    ISSUE 2.0 SL1100 Call Forwarding with Follow Me Description While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected.
  • Page 106 SL1100 ISSUE 2.0 Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Ex- tension are Class 1 20-11-05 Class of Service Options (Hold/Transfer Service) - Call...
  • Page 107: Call Forwarding, Off-Premise

    ISSUE 2.0 SL1100 Call Forwarding, Off-Premise Description Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office.
  • Page 108 SL1100 ISSUE 2.0 System Availability Terminals All Stations Required Component(s) None Related Features Call Forwarding Code Restriction/Toll Restriction Direct Inward Dialing (DID) Do Not Disturb (DND) Door Box Virtual Extensions Voice Response System (VRS) Guide to Feature Programming Program Num-...
  • Page 109 ISSUE 2.0 SL1100 Program Num- Program Name Default 11-11-52 Service Code Setup (for Setup/Entry Operation) - Set/ Cancel Call Forward All Destination (No Split) 11-11-53 Service Code Setup (for Setup/Entry Operation) - Set/ Cancel Call Forward Busy Destination (No Split)
  • Page 110 SL1100 ISSUE 2.0 Program Num- Program Name Default 11-10-08 Service Code Setup (for System Administrator) - Setting the Destination for Automatic Trunk Transfer 13-01-01 Speed Dialing Function Setup - Speed Dialing Auto Outgo- ing Call Mode 13-04-01 Speed Dialing Number and Name - Speed Dialing Data...
  • Page 111 ISSUE 2.0 SL1100 Program Num- Program Name Default 24-05-01 Department Group Transfer Target Setup Trunk-to-Trunk Forwarding - DID (3) Trunk Forwarding Using DID Translation Table Refer to Direct Inward Dialing (DID) on page 1-215 for additional DID programming. Program Num-...
  • Page 112 SL1100 ISSUE 2.0 Dial Trunk Access Code (default: 9) + number (9 + 2142622000). Trunk access codes are 9 (ARS/Trunk Group Routing), 704 + Line Group (1 ~ 9, 01 ~ 99 or 001 ~ 100) or #9 + Line number (e.g., 05 or 005 for line 5).
  • Page 113 ISSUE 2.0 SL1100 Dial trunk port number (01~96) to be defined. Select the mode (1 ~ 8) to be defined. Enter the telephone number, which is the destination of the forwarded trunk. The number is stored in the Speed Dial bin number assigned in PRG 24-04-01. This entry overwrites any existing number defined in the bin.
  • Page 114 SL1100 ISSUE 2.0 Cancel the Line Forwarding: Lift the handset. Dial 604. Dial the Department Group number (01 ~ 32) to be defined. Select the time mode (1 ~ 8) to be defined. Press Exit key. Press Speaker key to hang up.
  • Page 115: Call Forwarding/Do Not Disturb Override

    ISSUE 2.0 SL1100 Call Forwarding/Do Not Disturb Override Description An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through. Conditions The Do Not Disturb Override will only work if the phone has no forwarding on it.
  • Page 116 SL1100 ISSUE 2.0 Operation To override an extension Call Forwarding or Do Not Disturb: Call the forwarded or DND extension. Press the Override key (PRG 15-07 or SC 751: 37) or dial 707. 1-104 Call Forwarding/Do Not Disturb Override...
  • Page 117: Call Monitoring

    ISSUE 2.0 SL1100 Call Monitoring Description Call Monitoring allows selected Multiline Terminal Users to monitor another user’s conversation without the ability to participate. A programmable audible alert tone can be sent to that station user. Without the audible alert (silent monitor), no indication is provided to either the monitored station or the outside party.
  • Page 118 SL1100 ISSUE 2.0 Default Settings Disabled System Availability Terminals All Terminals Required Component(s) None Related Features Barge-In Conference Hold Intercom Park Programmable Function Keys InMail Guide to Feature Programming Program Num- Program Name Default 11-12-08 Service Code Setup (for Service Access) - Barge-In...
  • Page 119 ISSUE 2.0 SL1100 Program Num- Program Name Default 20-14-11 Class of Service Options for DISA - DISA/Tie Trunk Barge- COS 01 ~ 15 = 0 20-18-07 Service Tone Timers - Intrusion Tone Repeat Time 0 (seconds) 21-01-03 System Options for Outgoing Calls - Trunk Interdigit Time...
  • Page 120: Call Redirect

    SL1100 ISSUE 2.0 Call Redirect Description Call Redirect allows a Multiline Terminal user to transfer a call to a pre-defined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension.
  • Page 121 ISSUE 2.0 SL1100 Related Features None Guide to Feature Programming Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Exten- sion are Class 1...
  • Page 122: Call Waiting/Camp-On

    SL1100 ISSUE 2.0 Call Waiting/Camp-On Description With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call. The call goes through when the busy extension becomes free. Call Waiting helps busy extension users know when they have additional waiting calls.
  • Page 123 ISSUE 2.0 SL1100 Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow. Refer to the PCPro wizards for further detailed programming.
  • Page 124 SL1100 ISSUE 2.0 Analog Trunk Station on Inter- 20-09-01 = On 20-09-01 = Off Call to nal Call 24-09-04 = Off 20-09-07 = Off 24-09-04 = On Station on Trunk 20-09-01 = On 20-09-01 = Off Call 24-09-04 = Off...
  • Page 125 ISSUE 2.0 SL1100 To Split (answer a waiting call) at a Single Line Terminal: Listen for Call Waiting tones. Hookflash and dial 794 to repeatedly split between the two calls. The operation depends on the setting in PRG 20-03-01. This operation is valid only before the caller performs the camp-on operation (refer To Camp-on a busy extension - step 2).
  • Page 126: Callback

    SL1100 ISSUE 2.0 Callback Description When an extension user calls a co-worker that does not answer or is busy, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.
  • Page 127 ISSUE 2.0 SL1100 Related Features Call Waiting/Camp-On Programmable Function Keys Guide to Feature Programming Program Num- Program Name Default 11-12-05 Service Code Setup (for Service Access) - Cancel Camp- 11-12-44 Service Code Setup (for Service Access) - Callback Test for SLT...
  • Page 128 SL1100 ISSUE 2.0 When the telephone rings, lift the handset. You hear the Hold tone. Hang up. 1-116 Callback...
  • Page 129: Caller Id Call Return

    • To use this feature for long distance calls, ARS must be programmed for the voice mail ports set to dial out. Refer to the SL1100 Programming Manual for detailed programming instructions. • Use PRG 14-01-22 Caller ID to Voice Mail to enable or disable on a per trunk basis the ability to send the Caller ID digits to voice mail.
  • Page 130 SL1100 ISSUE 2.0 Related Features InMail Guide to Feature Programming Program Num- Program Name Default 14-01-22 Basic Trunk Data Setup - Caller ID to Voice Mail 14-02-10 Analog Trunk Data Setup - Caller ID 15-02-04 Multiline Telephone Basic Data Setup - Redial (Speed Dial) Control...
  • Page 131: Caller Id

    ISSUE 2.0 SL1100 Caller ID Description Caller ID allows a display terminal to show an incoming caller’s telephone number (called the Directory Number or DN) and optional name. The Caller ID information is available as pre-answer display. With the pre-answer display, the user previews the caller’s number before picking up the ringing line.
  • Page 132: Figure 1-2 Left Cursor Key Operation Flow Chart

    System programming provides an option for Single Line Terminals to display Caller ID. Caller ID Sender Queuing Added The SL1100 system can provide Caller ID (calling party number) to a Single Line Terminal with a display. The system can queue incoming calls to the Single Line Terminal if the system Caller ID sender resources are busy.
  • Page 133 ISSUE 2.0 SL1100 • Trunks with Privacy Release enabled display Caller ID until the call is answered. To view it after the call has been picked up, press the line key, which sets the call to private mode. To keep the call on Privacy Release, press Help + Exit keys.
  • Page 134 SL1100 ISSUE 2.0 Related Features Abbreviated Dialing/Speed Dial Automatic Route Selection (ARS/F-Route) Call Arrival (CAR) Keys Caller ID Call Return Conference, Voice Call/Privacy Release Park Station Message Detail Recording InMail Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow.
  • Page 135 ISSUE 2.0 SL1100 Operation Storing a Number (When set 15-02-60:0) To store a Caller ID number in a Speed Dial bin: With a Multiline Terminal in an idle condition the display shows: 1-01 FRI 09:00AM STA 301 LIST PROG Press the List softkey.
  • Page 136: Table 1-7 Keys For Entering Names

    SL1100 ISSUE 2.0 Dial the Speed Dial bin in which the number is to be stored. If you press Hold key, the next available Speed Dial bin will be used. The display shows: ABB XXXX: xxxxxxxxxxxxx If all Speed Dial bins are used, the display shows “TABLE IS FULL”.
  • Page 137: Check List

    ISSUE 2.0 SL1100 With a Multiline Terminal in an idle condition the display shows: 1-17 TUE 10:52AM Check List Menu Dir VM:00 CL:xx CL soft key. The display shows the Calling History: Total:xx New:xx Unans:xx Ans:xx Unan Del Exit Press All Soft Key. The display shows first available caller number.
  • Page 138 SL1100 ISSUE 2.0 10. Enter the name to be associated with the stored number. ABB xxxx -zzzzzzzz 11. Press Hold key to set completed. Set ABB 12. Press Speaker key to return to idle. To enter a Forced Account Code before dialing the outside number:...
  • Page 139 ISSUE 2.0 SL1100 Press the STA softkey. The display shows: Store to Personal ABB ENTER BIN Press the One-Touch key in which the number is to be stored or dial 1~9, 0. If you press Hold key, the next available One-Touch key will be used. The display shows:...
  • Page 140 SL1100 ISSUE 2.0 With PRG 15-02-08 set to 0 (preselect) and a call in park, press the PARK key. (PRG 15-07 or SC 752: With PRG 15-02-08 set to 1 (One-Touch) and a call in park, press Flash key then the PARK key (PRG 15-07 or SC 752: 04).
  • Page 141: Caller Id - Flexible Ringing

    Reject/Reroute Based on Entry in SPD Table When an analog, ISDN or IP trunk call is received with regular Caller ID information, the SL1100 can reject the call by playing a VRS message if the Caller ID number matches the Speed Dial group number programmed in PRG 22-16-01 and Speed Dial entry in PRG 13-02-01 and PRG 13-04-01.
  • Page 142: Table 1-8 Caller Id Matching Rule

    PRG 13-04-05: 2 (tone pattern 2) Conditions • Caller ID Matching. The SL1100 compares the Caller ID and programmed Speed Dial and allows/ denies as indicated below. • The Speed Dial table is searched from the starting number and the first match result is used.
  • Page 143 ISSUE 2.0 SL1100 System Availability Terminals All Terminals Required Component(s) None Related Features Central Office Calls, Answering Direct Inward Dialing (DID) Voice Response System (VRS) Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow.
  • Page 144 SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 13-04-05 Incoming Ring Pattern 0 = Normal System Ring Pattern This program is used to assign a ring pattern for the caller ID routed 1 ~ 4 = Tone Pattern 1 ~ 4 call.
  • Page 145 ISSUE 2.0 SL1100 Caller ID Refuse for "Private" Numbers Program Program Name/Description Assigned Data Number 14-01-27 * Caller ID Refuse Setup 0 = Disable (CID refuse will not func- Per trunk enable or disable the ability to use the caller ID refuse fea- tion.)
  • Page 146 SL1100 ISSUE 2.0 Incoming Trunk Call Caller ID Number exists? Go to Chart 2 Search refusing Speed Dial area PRG 22-16 data exists? PRG 14-01-27 :1 And refuse mode is? Search PRG 13-04-01 Play VRS Message Data unmatched Data matched...
  • Page 147 ISSUE 2.0 SL1100 PRG 14-01-27 :1 And refuse mode is? Reason of No Anything Else Caller ID? Private PRG 22-18-01 Play VRS Message PRG 40-10-06 Ring the incoming Ring the extension Disconnect the call Follow PRG 22-02-01 ring group number...
  • Page 148: Caller Id - Shared Logging

    SL1100 ISSUE 2.0 Caller ID - Shared Logging Description The system can log records tied directly to an extension or one of 8 Caller ID logging groups. Conditions • By setting PRG 15-02-67: (1-8 shared group), all extensions in the same logging group can share the same Caller ID records.
  • Page 149: Table 1-9 Example Of Setting Prg 15-02-67

    ISSUE 2.0 SL1100 Related Features Caller ID Guide to Feature Programming Program Number Program Name Default 15-02-67 Caller ID shared groups 20-49-01 Group Name 1: Group 1 8: Group 8 Operation Set up shared Caller ID Group < Program >...
  • Page 150: Central Office Calls, Answering

    SL1100 ISSUE 2.0 Central Office Calls, Answering Description The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. A maximum of 84 trunks are available.
  • Page 151 ISSUE 2.0 SL1100 • If a Central Office call is placed on HOLD and the Multiline Terminal does not have Direct Trunk Appearance or an available Loop Key for this call, the call cannot be retrieved until the HOLD recall timer expires.
  • Page 152 SL1100 ISSUE 2.0 Guide to Feature Programming Program Program Name Default Note Number 10-03-XX ETU Setup Refer to Programming Manual. 11-11-13 Service Code Setup (for Setup/Entry Operation) - Display Language Selection for Multiline Ter- minal 11-12-30 Service Code Setup (for Service Access) -...
  • Page 153 ISSUE 2.0 SL1100 Program Program Name Default Note Number 21-01-16 System Options for Outgoing Calls - Supervise 20 (seconds) Dial Detection Timer 21-01-17 System Options for Outgoing Calls - Restriction Digit in Outgoing Disable on Incoming Line 22-01-01 System Options for Incoming Calls - Incoming...
  • Page 154 SL1100 ISSUE 2.0 To change the ringing of your incoming trunk: Press Speaker key. Dial 720 + 2. Select the ringing (1~7). Press Speaker key to hang up. 1-142 Central Office Calls, Answering...
  • Page 155: Central Office Calls, Placing

    ISSUE 2.0 SL1100 Central Office Calls, Placing Description The system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you customize the call placing options to meet site requirements and each individual’s needs. To place a call the user can: •...
  • Page 156 SL1100 ISSUE 2.0 • If a Central Office call is placed on HOLD and the Multiline Terminal does not have Direct Trunk Appearance or an available Loop Key for this call, the call cannot be retrieved until the HOLD recall timer expires.
  • Page 157 ISSUE 2.0 SL1100 Program Program Name Default Note Number 11-10-27 Service Code Setup (for System Administrator) - Trunk Port Disable for Outgoing Calls 11-11-13 Service Code Setup (for Setup/Entry Operation) - Display Language Selection for Multiline Termi- 11-12-01 Service Code Setup (for Service Access) - By-...
  • Page 158 SL1100 ISSUE 2.0 Program Program Name Default Note Number 20-13-13 Class of Service Options (Supplementary Serv- COS 01~15 = 1 ice) - Continued Dialing (DTMF) Signal on ICM Call 21-01-15 System Options for Outgoing Calls - Outgoing Disable on Incoming Line (Toll Restriction)
  • Page 159 ISSUE 2.0 SL1100 Dial the number. - OR - At the Multiline Terminal, press the line key (PRG 15-07-01 or SC 752: 01 001~084). Dial the number. To busy out a trunk from outbound usage: Press Speaker key + dial 645 + Trunk Number (001~084) + 1.
  • Page 160: Class Of Service

    SL1100 ISSUE 2.0 Class of Service Description Class of Service (COS) sets various features and dialing options (called items) for extensions. The system allows any number of extensions to share the same Class of Service. An extension can have a different Class of Service for each of the Night Service modes.
  • Page 161 ISSUE 2.0 SL1100 Required Component(s) None Related Features Night Service Guide to Feature Programming Program Program Name Default Note Number 11-11-24 Service Code Setup (for Setup/Entry Op- eration) - Change Station Class of Serv- 11-19-01 Remote Conference Pilot Number Setup -...
  • Page 162 SL1100 ISSUE 2.0 Program Program Name Default Note Number 20-07-20 Class of Service Options (Administrator COS 01~15 = 1 Level) - SMDR Printout Accumulated Ac- count Code Data 20-07-24 Class of Service Options (Administrator COS 01~15 = 1 Level) - Set/Cancel Private Call Refuse...
  • Page 163 ISSUE 2.0 SL1100 Program Program Name Default Note Number 20-08-21 Class of Service Options (Outgoing Call COS 01~15 = 0 Service) - Automatic Trunk Seizing by Pressing Speaker Key 20-08-22 Class of Service Options (Outgoing Call COS 01~15 = 0...
  • Page 164 SL1100 ISSUE 2.0 Program Program Name Default Note Number 20-11-06 Class of Service Options (Hold/Transfer COS 01~15 = 1 Service) - Unscreened Transfer (Ring In- ward Transfer) 20-11-07 Class of Service Options (Hold/Transfer COS 01~15 = 0 Service) - Transfer Without Holding...
  • Page 165 ISSUE 2.0 SL1100 Program Program Name Default Note Number 20-12-03 Class of Service Options (Charging Cost COS 01~15 = 1 Service) - Cost Display (TTU) 20-13-01 Class of Service Options (Supplementary COS 01~15 = 0 Service) - Long Conversation Alarm...
  • Page 166 SL1100 ISSUE 2.0 Program Program Name Default Note Number 20-13-22 Class of Service Options (Supplementary COS 01~15 = 0 Service) - Busy Status Display (Called Party Status) 20-13-23 Class of Service Options (Supplementary COS 01~15 = 0 Service) - Display the Reason for Trans-...
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