NEC SL1100 Features And Specifications Manual

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Copyright NEC Corporation reserves the right to change the specifications, functions, or features at any time without notice. NEC Corporation has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation and shall not be reproduced without prior written approval of NEC Corporation.

Page 6: Table Of Contents

SL1100 ISSUE 2.0 Department Step Calling..................1-201 DHCP Client......................1-203 Dial Pad Confirmation Tone..................1-205 Dial Tone Detection....................1-207 Dialing Number Preview..................1-209 Digital Trunk Clocking..................... 1-211 Direct Inward Dialing (DID)..................1-215 Direct Inward Line (DIL)..................1-227 Direct Inward System Access (DISA)..............1-230 Direct Station Selection (DSS) Console..............

Page 8: Table Of Contents

SL1100 ISSUE 2.0 Selectable Ring Tones.................... 1-664 Serial Call........................ 1-666 Single Line Terminals....................1-668 SIP Trunk E.164 CLIP Enhancement..............1-672 SIP Trunk E.164 Support..................1-676 SL Net........................1-679 SL Desktop Suite..................... 1-697 Softkeys ........................1-702 Station Hunt......................1-704 Station Message Detail Recording................1-706 Station Name Assignment - User Programmable...........

Page 10: Table Of Contents

SL1100 ISSUE 2.0 Table 1-52 Caller ID Sent to Mobile Telephone............. 1-514 Table 1-53 Keys for Entering Names................1-531 Table 1-54 Movement on screen from Menu..............1-536 Table 1-55 Package List for Drag & Drop..............1-586 Table 1-56 Terminal List for Drag & Drop..............1-587 Table 1-57 Trunk Types....................

Page 12: Table Of Contents

SL1100 ISSUE 2.0 Figure 1-52 SMDR Flowchart (Continued)..............1-717 Figure 1-53 SMDR Flowchart (Continued)..............1-718 Figure 1-54 Multicast Mode Example................1-761 Figure 1-55 Unicast Mode Example................1-762 Figure 1-56 Auto Mode Example................... 1-762 Figure 1-57 Uniform Call Distribution (UCD) Priority Call Routing......... 1-767 Figure 1-58 Uniform Call Distribution (UCD) Circular Routing........

Page 14: Sl1100 Issue

SL1100 ISSUE 2.0 Port Assignments Port Calculation for Trunks: The system detects the type of unit (trunk or extension) and assigns the required extension or trunk ports to the slot. The system will use the next available port numbers - it will not reserve any.

Page 16: Figure 1-1 Right Cursor Key Operation Flow Chart

SL1100 ISSUE 2.0 Cursor Key Operation (When set PRG 15-02-60:0) By pressing the Right Cursor key, the user can access all directory menus. The flow chart below shows the menu access sequence (refer to Figure 1-1 Right Cursor Key Operation Flow Chart on page 1-4).

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SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 13-01-03 Number of Common Speed Dialing Bins 0 = No Common Speed Dialing (No Assign the number of speed dial bins that are used for the System System Speed Dial) Speed Dials.

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SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 15-14-01 Programmable One Touch Keys - Number Maximum of 36 digits (0 ~ 9, , #, If PRG 15-02-60 is set to a (0) then the stations personal speed dial @, P, R) entries are programmed here.

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SL1100 ISSUE 2.0 To store a Speed Dialing number under a Programmable Function Key: At Multiline Terminal, press Speaker key. Dial 751. Press the key where the number is to be stored. Dial 27 (System Speed Dial), Dial 28 (Group Speed Dial).

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SL1100 ISSUE 2.0 Dial the Station Speed Dial buffer number to be programmed (0~9). 1 = Station Speed Dial Buffer 1 2 = Station Speed Dial Buffer 2 3 = Station Speed Dial Buffer 3 4 = Station Speed Dial Buffer 4...

Page 26: Default Settings

SL1100 ISSUE 2.0 making note of the digits that dial out. When hidden, the Account Code digits show as on the telephone display. Account Code Capacity Account Codes print along with the other call data on the SMDR record after the call completes.

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SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 15-07-01 Programmable Function Keys 50 = Account Code This program is used on a per station basis to assign different function (Refer to the programming manual for keys to the Multiline Terminals.

Page 30: Account Code Entry

SL1100 ISSUE 2.0 Account Code Entry Description Account Codes are user-dialed codes that help the System Administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call. The system does not require the user to enter the optional account code.

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SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 35-05-04 Hiding Account Codes 0 = Account Codes Displayed Per class of service (PRG 20-06-01) this program is used to either 1 = Account Codes Not Displayed hide or show the account code entered on the users display.

Page 34: Alarm

SL1100 ISSUE 2.0 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: • Alarm 1 (sounds only once at the preset time) •...

Page 36: Alarm Reports

SL1100 ISSUE 2.0 Alarm Reports Version 2.0 or higher software provides; • Enable to send the Alarm Report by E-Mail to SMTP client • Enable to send the DIMLAST data, DIMDUMP data from the system automatically Description The system logs various errors and reports information about the operation that can be used to determine the cause of a problem.

Page 38: Table 1-6 Sample System Information Printout

SL1100 ISSUE 2.0 System Information The system can print a report of the units installed, the port assignments, and the port types. This information is sent to the extension defined in PRG 90-13. The System Information Reports indicate: • Date and Time of the Report •...

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SL1100 ISSUE 2.0 • Up to 12 System Alarm times can be scheduled to print on a Monthly, Daily, and Hourly time frame. The report indicates both Major and Minor Alarms. • System Information Reports cannot be set to output at a scheduled time.

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SL1100 ISSUE 2.0 Program Program Name Default Note Number 10-12-02 CPU Network Setup - Subnet Mask 255.255.255.0 10-12-03 CPU Network Setup - Default Gateway 0.0.0.0 90-11-02 System Alarm Report - Report Method 90-11-06 System Alarm Report - SMTP Host Name...

Page 44: Alphanumeric Display

SL1100 ISSUE 2.0 Alphanumeric Display Description Display Multiline Terminals have a 3-line, 24 character-per-line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. Conditions • When the telephone is idle, contrast can not be changed when BGM or Navigation mode (PRG 15-02-60) is enabled.

Page 46: Analog Communications Interface (aci)

SL1100 ISSUE 2.0 Analog Communications Interface (ACI) Description The Analog Communications Interface (ACI) feature uses analog ports (with associated relays) for Music on Hold, External Paging, and Back Ground Music (BGM). External Paging, External MOH and BGM Each 084M-B1 units have 2 Audio In and 1 Audio Out jack on board. 2 Audio In jacks are used for BGM (J431: BGM) or External MOH (J421: MOH), and 1 Audio Out jack is for External Paging (J411: PAGE).

Page 48: Ancillary Device Connection

Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a Multiline Terminal. This feature enhances peripheral device objectives. Allows a SL1100 Multiline Terminal user to connect ancillary devices such as Wireless Headset. Conditions • The optional device fits underneath the terminal.

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SL1100 ISSUE 2.0 Program Num- Program Name Default 15-02-07 Automatic Hold for CO Lines 15-07-01 Programmable Function Keys Refer to Programming Manual. 11-12-32 Service Code Setup (for Service Access) - Answer for Park Hold 20-09-01 Class of Service Options (Incoming Call Service) - Second...

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SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 11-01-01 System Numbering - Service Code Refer to Programming Manual. 20-01-01 System Options - Operator Access Mode 20-09-07 Class of Service Options (Incoming Call Service) - Call COS 01~15 = 1...

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SL1100 ISSUE 2.0 You can assign an ACD Group to play the Queue Depth only when using the VRS for message. The Queue Depth can be played after the 1st Announcement only, 2nd Announcement only, or after both Announcements. VRS Delay Announcements Using InMail InMail can provide ACD Delay Announcements.

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SL1100 ISSUE 2.0 • The trunk that has been waiting the longest, and how long it has been waiting. The number of How long the longest queued calls in queue. call has been waiting. 2 LINE-001 01:30 Name of trunk that has been queued the longest.

Page 58

SL1100 ISSUE 2.0 • If an ACD Agent places an ACD call on hold to answer an incoming non-ACD call (Trunk or Station), when the non-ACD call is terminated, the system will offer another ACD call to the Agent. If the second ACD call is not desired, it is recommended to go into break or wrap mode before finishing the non-ACD call.

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SL1100 ISSUE 2.0 Program Num- Program Name Default 41-05-01 ACD Agent Work Schedules Work Period Mode Number = 1 ~ 8 Set up the Work Schedules for ACD Agents and Groups. Start Time = 0000 ~ 2359 For each ACD Work Schedule (1 ~ 4), designate the start End Time = 0000 ~ 2359 and stop times for each of the eight Work Periods.

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SL1100 ISSUE 2.0 Program Num- Program Name Default 41-14-03 ACD Options Setup - ACD Priority for Overflow Calls 0 = Own group priority This option determines whether the ACD group should use 1 = Priority order by Program 41-03-03 its own priority assignment or if it should follow the priority (default = 0) assigned in Program 41-03-03.

Page 64: Using The Headset With Automatic Answer For Acd Agents, Agent Log In, Single Line Telephone

SL1100 ISSUE 2.0 Program Num- Program Name Default 92-06-03 Fill Command - Destination Number (To) Each extension port = 001 ~ 084 (Program 11-02) Each virtual extension port = 01 ~ 50 (Pro- gram 11-04) Each extension group = 1 ~ 32 (Program...

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SL1100 ISSUE 2.0 When Logged Out of ACD Group When ACD agents are logged out and a call is placed in the ACD queue, the telephone of the logged out agents displays the Queue Status and they hear the alarm according to the settings defined in system programming.

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SL1100 ISSUE 2.0 Program Num- Program Name Default 80-04-01 Call Progress Tone Detector Setup - Detection Level Type 1 (DT) = 0 (-25dBm) Type 2 (BT) = 0 (-25dBm) Type 3 (RBT) = 0 (-25dBm) Type 4 = 0 Type 5 = 0 80-04-02 Call Progress Tone Detector Setup - Min.

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SL1100 ISSUE 2.0 keys on their telephone which allow incoming access only. The user has only outgoing access on the CO lines when using ARS to place a call. Class of Service Matching With the ARS Class of Service Match Access feature, you can determine whether the system should allow a call based on the COS assigned to the Dial Analysis Table (PRG 26-02).

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SL1100 ISSUE 2.0 System Availability Terminals None Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Central Office Calls, Placing Code Restriction/Toll Restriction Dial Tone Detection Trunk Group Routing Trunk Queuing/Camp On Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow.

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Dial Analysis Table for ARS Maximum of 16 digits (0 ~ 9, , #, Define the dialed digits that are to be analyzed by the SL1100. The digits entered in this table should not start off with the trunk access (default = Not Assigned) code.

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Dial Analysis Table for ARS Maximum of 16 digits (0 ~ 9, , #, Define the dialed digits that are to be analyzed by the SL1100. The digits entered in this table should not start off with the trunk access (default = Not Assigned) code.

Page 78

SL1100 ISSUE 2.0 Operation To place a call using ARS: At the Multiline Terminal, press Speaker key. - OR - At the Single Line Terminal, lift the handset. You hear normal Intercom dial tone. Dial 9. You hear a second, “stutter” dial tone.

Page 80

SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 10-60-01 Audio Port Setup - Slot Number (0,1,4,7) 0 = No Used Audio Port Number 1 = BGM 1 = 1st KSU Audio Port Number 2 = External MOH 4 = 2nd KSU...

Page 82

SL1100 ISSUE 2.0 Required Component(s) None Related Features Call Monitoring Conference Hold Intercom Off-Hook Signaling Park Programmable Function Keys Guide to Feature Programming Program Num- Program Name Default 11-12-08 Service Code Setup (for Service Access) - Barge-In 11-16-02 One-Digit Service Code Setup - Barge-In...

Page 84: Battery Backup - System Memory

SL1100 ISSUE 2.0 Battery Backup - System Memory Description The battery on the CPU retains the Clock/Calendar when the CPU encounters a power loss. With a fully charged battery, the settings are retained for approximately three years. The system programmed memory (Customer Database) is stored in Nonvolatile Memory and can be erased only by performing a First Initialization.

Page 86: Battery Backup - System Power

• During normal operation, the batteries are continually recharged by a built-in charging circuit. • External Battery Box can be connected to the system to back up the system in the event of commercial power outage. Refer to the SL1100 System Hardware Manual for further details. Default Settings...

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SL1100 ISSUE 2.0 Guide to Feature Programming Program Number Program Name Default 11-07-01 Pilot# for VM group None 15-03-03 Terminal Type Normal 16-02-01 VM port group None 22-02-01 Incoming Service Type Setup 22-07-01 DIL Assignment - Destination Number No Setting...

Page 90: Call Arrival (car) Keys

SL1100 ISSUE 2.0 Call Arrival (CAR) Keys Description Call Arrival (CAR) Keys are software extensions available on the Basic and Expanded Port Packages. A Call Arrival Extension assigned to a line key, can appear and ring on an individual station or multiple stations.

Page 92

SL1100 ISSUE 2.0 To program a Call Arrival (CAR) key on a telephone: Press Speaker key. Dial 852. Press the key you want to program. Dial Dial the number of the extension you want to appear on the key. Press Hold key once for Immediate Ring.

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SL1100 ISSUE 2.0 Operation To time your trunk calls: Place a trunk call. The timer starts automatically. 1-82 Call Duration Timer...

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SL1100 ISSUE 2.0 • The telephone must be in an idle state to enable call forwarding with a Programmable Function Key, or receiving dial tone to enable call forwarding with a service code. • Call Forward for any Extension to Destination cannot be set or canceled from a Virtual Extension.

Page 98

SL1100 ISSUE 2.0 Program Num- Program Name Default 11-11-47 Service Code Setup (for Setup/Entry Operation) - Set/ Cancel Call Forward No Answer (Split) 11-11-48 Service Code Setup (for Setup/Entry Operation) - Set/ Cancel Call Forward Busy/No Answer (Split) 11-11-49 Service Code Setup (for Setup/Entry Operation) - Set/...

Page 100

SL1100 ISSUE 2.0 To cancel Call Forward - Busy/No Answer at a forwarding station: Pick up the handset or press Speaker key. Dial the Call Forward - Busy/No Answer Service Code (default: 744). - OR - At the Multiline Terminal only, press the Call Forwarding Programmable Function keys. (PRG 15-07-01, 13 or SC 751, Key Code 13) Dial 0 (Cancel).

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SL1100 ISSUE 2.0 Press Speaker key or hang up. Refer to Call Forwarding on page 1-83. To cancel Call Forward - Immediate at a forwarding station: Press the idle Virtual Extension key. Dial the Call Forward - Immediate Service Code (default: 741).

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SL1100 ISSUE 2.0 Press Speaker key or hang up. Refer to Call Forwarding on page 1-83. To cancel Call Forward - Busy/No Answer (Split): Pick up the handset or press Speaker key. Dial the Call Forward - Busy/No Answer Split Service Code (default: 685).

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SL1100 ISSUE 2.0 Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Ex- tension are Class 1 20-11-05 Class of Service Options (Hold/Transfer Service) - Call...

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SL1100 ISSUE 2.0 System Availability Terminals All Stations Required Component(s) None Related Features Call Forwarding Code Restriction/Toll Restriction Direct Inward Dialing (DID) Do Not Disturb (DND) Door Box Virtual Extensions Voice Response System (VRS) Guide to Feature Programming Program Num-...

Page 110

SL1100 ISSUE 2.0 Program Num- Program Name Default 11-10-08 Service Code Setup (for System Administrator) - Setting the Destination for Automatic Trunk Transfer 13-01-01 Speed Dialing Function Setup - Speed Dialing Auto Outgo- ing Call Mode 13-04-01 Speed Dialing Number and Name - Speed Dialing Data...

Page 112

SL1100 ISSUE 2.0 Dial Trunk Access Code (default: 9) + number (9 + 2142622000). Trunk access codes are 9 (ARS/Trunk Group Routing), 704 + Line Group (1 ~ 9, 01 ~ 99 or 001 ~ 100) or #9 + Line number (e.g., 05 or 005 for line 5).

Page 114

SL1100 ISSUE 2.0 Cancel the Line Forwarding: Lift the handset. Dial 604. Dial the Department Group number (01 ~ 32) to be defined. Select the time mode (1 ~ 8) to be defined. Press Exit key. Press Speaker key to hang up.

Page 116

SL1100 ISSUE 2.0 Operation To override an extension Call Forwarding or Do Not Disturb: Call the forwarded or DND extension. Press the Override key (PRG 15-07 or SC 751: 37) or dial 707. 1-104 Call Forwarding/Do Not Disturb Override...

Page 118

SL1100 ISSUE 2.0 Default Settings Disabled System Availability Terminals All Terminals Required Component(s) None Related Features Barge-In Conference Hold Intercom Park Programmable Function Keys InMail Guide to Feature Programming Program Num- Program Name Default 11-12-08 Service Code Setup (for Service Access) - Barge-In...

Page 120: Call Redirect

SL1100 ISSUE 2.0 Call Redirect Description Call Redirect allows a Multiline Terminal user to transfer a call to a pre-defined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension.

Page 122: Call Waiting/camp-on

SL1100 ISSUE 2.0 Call Waiting/Camp-On Description With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call. The call goes through when the busy extension becomes free. Call Waiting helps busy extension users know when they have additional waiting calls.

Page 124

SL1100 ISSUE 2.0 Analog Trunk Station on Inter- 20-09-01 = On 20-09-01 = Off Call to nal Call 24-09-04 = Off 20-09-07 = Off 24-09-04 = On Station on Trunk 20-09-01 = On 20-09-01 = Off Call 24-09-04 = Off...

Page 126: Callback

SL1100 ISSUE 2.0 Callback Description When an extension user calls a co-worker that does not answer or is busy, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.

Page 128

SL1100 ISSUE 2.0 When the telephone rings, lift the handset. You hear the Hold tone. Hang up. 1-116 Callback...

Page 130

SL1100 ISSUE 2.0 Related Features InMail Guide to Feature Programming Program Num- Program Name Default 14-01-22 Basic Trunk Data Setup - Caller ID to Voice Mail 14-02-10 Analog Trunk Data Setup - Caller ID 15-02-04 Multiline Telephone Basic Data Setup - Redial (Speed Dial) Control...

Page 132: Figure 1-2 Left Cursor Key Operation Flow Chart

System programming provides an option for Single Line Terminals to display Caller ID. Caller ID Sender Queuing Added The SL1100 system can provide Caller ID (calling party number) to a Single Line Terminal with a display. The system can queue incoming calls to the Single Line Terminal if the system Caller ID sender resources are busy.

Page 134

SL1100 ISSUE 2.0 Related Features Abbreviated Dialing/Speed Dial Automatic Route Selection (ARS/F-Route) Call Arrival (CAR) Keys Caller ID Call Return Conference, Voice Call/Privacy Release Park Station Message Detail Recording InMail Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow.

Page 136: Table 1-7 Keys For Entering Names

SL1100 ISSUE 2.0 Dial the Speed Dial bin in which the number is to be stored. If you press Hold key, the next available Speed Dial bin will be used. The display shows: ABB XXXX: xxxxxxxxxxxxx If all Speed Dial bins are used, the display shows “TABLE IS FULL”.

Page 138

SL1100 ISSUE 2.0 10. Enter the name to be associated with the stored number. ABB xxxx -zzzzzzzz 11. Press Hold key to set completed. Set ABB 12. Press Speaker key to return to idle. To enter a Forced Account Code before dialing the outside number:...

Page 140

SL1100 ISSUE 2.0 With PRG 15-02-08 set to 0 (preselect) and a call in park, press the PARK key. (PRG 15-07 or SC 752: With PRG 15-02-08 set to 1 (One-Touch) and a call in park, press Flash key then the PARK key (PRG 15-07 or SC 752: 04).

Page 142: Table 1-8 Caller Id Matching Rule

PRG 13-04-05: 2 (tone pattern 2) Conditions • Caller ID Matching. The SL1100 compares the Caller ID and programmed Speed Dial and allows/ denies as indicated below. • The Speed Dial table is searched from the starting number and the first match result is used.

Page 144

SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 13-04-05 Incoming Ring Pattern 0 = Normal System Ring Pattern This program is used to assign a ring pattern for the caller ID routed 1 ~ 4 = Tone Pattern 1 ~ 4 call.

Page 146

SL1100 ISSUE 2.0 Incoming Trunk Call Caller ID Number exists? Go to Chart 2 Search refusing Speed Dial area PRG 22-16 data exists? PRG 14-01-27 :1 And refuse mode is? Search PRG 13-04-01 Play VRS Message Data unmatched Data matched...

Page 148: Caller Id - Shared Logging

SL1100 ISSUE 2.0 Caller ID - Shared Logging Description The system can log records tied directly to an extension or one of 8 Caller ID logging groups. Conditions • By setting PRG 15-02-67: (1-8 shared group), all extensions in the same logging group can share the same Caller ID records.

Page 150: Central Office Calls, Answering

SL1100 ISSUE 2.0 Central Office Calls, Answering Description The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. A maximum of 84 trunks are available.

Page 152

SL1100 ISSUE 2.0 Guide to Feature Programming Program Program Name Default Note Number 10-03-XX ETU Setup Refer to Programming Manual. 11-11-13 Service Code Setup (for Setup/Entry Operation) - Display Language Selection for Multiline Ter- minal 11-12-30 Service Code Setup (for Service Access) -...

Page 154

SL1100 ISSUE 2.0 To change the ringing of your incoming trunk: Press Speaker key. Dial 720 + 2. Select the ringing (1~7). Press Speaker key to hang up. 1-142 Central Office Calls, Answering...

Page 156

SL1100 ISSUE 2.0 • If a Central Office call is placed on HOLD and the Multiline Terminal does not have Direct Trunk Appearance or an available Loop Key for this call, the call cannot be retrieved until the HOLD recall timer expires.

Page 158

SL1100 ISSUE 2.0 Program Program Name Default Note Number 20-13-13 Class of Service Options (Supplementary Serv- COS 01~15 = 1 ice) - Continued Dialing (DTMF) Signal on ICM Call 21-01-15 System Options for Outgoing Calls - Outgoing Disable on Incoming Line (Toll Restriction)

Page 160: Class Of Service

SL1100 ISSUE 2.0 Class of Service Description Class of Service (COS) sets various features and dialing options (called items) for extensions. The system allows any number of extensions to share the same Class of Service. An extension can have a different Class of Service for each of the Night Service modes.

Page 162

SL1100 ISSUE 2.0 Program Program Name Default Note Number 20-07-20 Class of Service Options (Administrator COS 01~15 = 1 Level) - SMDR Printout Accumulated Ac- count Code Data 20-07-24 Class of Service Options (Administrator COS 01~15 = 1 Level) - Set/Cancel Private Call Refuse...

Page 164

SL1100 ISSUE 2.0 Program Program Name Default Note Number 20-11-06 Class of Service Options (Hold/Transfer COS 01~15 = 1 Service) - Unscreened Transfer (Ring In- ward Transfer) 20-11-07 Class of Service Options (Hold/Transfer COS 01~15 = 0 Service) - Transfer Without Holding...

Page 166

SL1100 ISSUE 2.0 Program Program Name Default Note Number 20-13-22 Class of Service Options (Supplementary COS 01~15 = 0 Service) - Busy Status Display (Called Party Status) 20-13-23 Class of Service Options (Supplementary COS 01~15 = 0 Service) - Display the Reason for Trans-...

Page 168

SL1100 ISSUE 2.0 Enter the Day 1 Mode Class of Service for the extension you selected in step 3 and press Hold key. You see: MODE2: nn Press Hold key to leave the current value unchanged. Enter the Night 1 Mode Class of Service for the extension you selected in step 3 and press Hold key.

Page 170

SL1100 ISSUE 2.0 Related Features Class of Service Night Service Single Line Terminals InMail Voice Mail Integration (Analog) Guide to Feature Programming Program Num- Program Name Default 10-01-01 Time and Date - Year not assigned 10-01-02 Time and Date - Month...

Page 172: Code Restriction/toll Restriction

SL1100 ISSUE 2.0 Code Restriction/Toll Restriction Description Code Restriction/Toll Restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, you can better control long distance costs. The system applies Code Restriction according to the Code Restriction Class. The system allows for up to 15 Code Restriction Classes and 84 extensions.

Page 174

SL1100 ISSUE 2.0 System Availability Terminals All Stations Required Component(s) None Related Features Central Office Calls, Placing Code Restriction Override/Toll Restriction Override Code Restriction, Dial Block/Toll Restriction, Dial Block Direct Inward System Access (DISA) PBX Compatibility/Behind PBX Multiple Trunk Types Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature.

Page 176

SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 21-05-06 Toll Restriction Class - Common Restrict Table 0 = Unassign (No common restrict Assign or Unassign the common restrict table for the toll restriction table applied.) class you are programming. The common restrict table is used for 1 = Assign (Table in PRG 21-06-05 numbers that may be shared throughout the groups.

Page 178: Code Restriction Override/toll Restriction Override

SL1100 ISSUE 2.0 Code Restriction Override/Toll Restriction Override Description Code Restriction Override/Toll Restriction Override lets a user temporarily bypass the Code Restriction for an extension. This helps a user that must place an important call that Code Restriction normally prevents. For example, you could set up Code Restriction to block 100 calls and then provide a Code Restriction Override code to your attendant and executives.

Page 180: Figure 1-3 Walking Code Restriction

SL1100 ISSUE 2.0 Start Should the Walking Toll In PRG 11-11-36, change Restriction service code the service code to be changed from the the desired entry. default setting of 663? In PRG 21-14-01, assign a table with the 6-digirt user ID dialed to override the Toll Restriction.

Page 182

SL1100 ISSUE 2.0 Dial the 4-digit Code Restriction Override code. If you wait too long before going to the next step, you may have to repeat the procedure. After dialing the service code, the display indicates the override codes as they are being entered. As the last digit is entered, the display is cleared and ICM dial tone is heard.

Page 184

SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 11-10-17 Service Code Setup (for System Administration) - Dial Block by Supervisor 11-11-33 Service Code Setup (for Setup/Entry Operation) - Dial Block 20-06-01 Class of Service for Extensions...

Page 186: Conference

SL1100 ISSUE 2.0 Conference Description Conference lets an extension user add additional inside and outside callers to their conversation. With Conference, a user can set up a multiple-party telephone meeting without leaving the office. The CPU provides 32 conference ports, allowing any number of internal or external parties to be conferenced together for a limit of 16 parties.

Page 188

SL1100 ISSUE 2.0 Program Program Name Default Note Number 20-13-10 Class of Service Options (Supplementary COS 01~15 = 0 Service) - Barge-In Monitor 20-13-15 Class of Service Options (Supplementary COS 01~15 = 0 Service) - Barge-In, Initiate 20-13-16 Class of Service Options (Supplementary...

Page 190

SL1100 ISSUE 2.0 Hang up. If you are not permitted to use Tandem Trunking, outside callers may hear Music on Hold. To Barge-In to Conference Call: Pick up the handset or press Speaker key and dial the service code (default = 710).

Page 192

SL1100 ISSUE 2.0 Transfer Calls cannot be transferred to the Remote Conference session. Guide to Feature Programming Program Num- Program Name Default 11-19-01 Remote Conference Pilot Number Setup - Maximum Channels Refer to Programming Manual. 14-01-02 Basic Trunk Data Setup - Transmit Level...

Page 194

SL1100 ISSUE 2.0 Related Features Caller ID Conference Programmable Function Keys Guide to Feature Programming Program Program Name Default Note Number 14-01-19 Basic Trunk Data Setup - Privacy Mode Toggle Option 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-06-01...

Page 196

SL1100 ISSUE 2.0 Related Features Pulse to Tone Conversion Guide to Feature Programming Program Num- Program Name Default 15-03-03 Single Line Telephone Basic Data Setup - Terminal Type 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other...

Page 198: Required Components

SL1100 ISSUE 2.0 • When multiple cordless telephones are used in your office, they must operate on different channels and be at least 20 feet apart (including the base unit and the telephones). • Cordless DECT telephones do not ring when receiving a door box call. Notification is shown in the display.

Page 200

SL1100 ISSUE 2.0 Insert battery. When option menu appears release digits 2 and 5. Push the Up or Down keys to select desired mode. Press MUTE key to save option. Press the TALK key to exit program mode. Switching Between the Desktop Multiline Telephone and the Cordless DECT Telephone Using the Base Unit: •...

Page 202

SL1100 ISSUE 2.0 Program Number Program Name Default 20-13-05 Class of Service Options (Supplementary Service) - Inter- COS 01~15 = 1 com Off-Hook Signaling 20-13-06 Class of Service Options (Supplementary Service) - Auto- COS 01~15 = 1 matic Off-Hook Signaling (Automatic Override)

Page 204

SL1100 ISSUE 2.0 Program Num- Program Name Default 15-09-01 Virtual Extension Ring Assignment 15-11-01 Virtual Extension Delayed Ring Assignment 20-04-03 System Options for Virtual Extensions - Virtual Extension 10 (seconds) Delay Interval 22-01-04 System Options for Incoming Calls - DIL No Answer Re-...

Page 206

SL1100 ISSUE 2.0 dial a code to log in or log out of their Department Calling Group. A Multiline Terminal can optionally have a function key programmed to login/logout. Enhanced Hunting (Set at PRG 16-01-10) Department Calling is enhanced with expanded hunting abilities. Hunting sets the conditions under which calls to a Department Group pilot number will cycle through the members of the group.

Page 208: Figure 1-6 Department Calling Circular Routing

SL1100 ISSUE 2.0 Circular Routing CALL 1 CALL 2 CALL 3 CALL 4 Figure 1-6 Department Calling Circular Routing System Availability Terminals All Terminals Required Component(s) VRS for Messaging 1-196 Department Calling...

Page 210

SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 16-01-05 Department Group All Ring Mode Operation 0 = Manual (Ring the extensions one This program determines if calls ringing the department group pilot at a time.) rings all stations in the group simultaneously or ring the agents one at 1 = Automatic (Ring all extensions.)

Page 212

SL1100 ISSUE 2.0 Dial 650 + 0. - OR - Press Department Calling Log In key (PRG 15-07-01 or SC 751: 46). The key goes out when you log back in. To change the Department Group Overflow Destination: Press Speaker key.

Page 214

SL1100 ISSUE 2.0 Program Num- Program Name Default 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Extension are Class 1 20-08-12 Class of Service Options (Outgoing Call Service) - Depart- COS 01~15 = 1 ment Group Step Calling...

Page 216

SL1100 ISSUE 2.0 Related Features None Guide to Feature Programming Program Number Program Name Assigned Data 10-63-01 DHCP Client Mode 0 = Disabled 1 = Enabled Default = 1 10-12-01 IP Address-CPU 192.168.0.10 10-12-02 Subnet Mask-CPU 255.255.255.0 10-12-03 Default Gateway 0.0.0.0...

Page 218

SL1100 ISSUE 2.0 Dial 724. 1-206 Dial Pad Confirmation Tone...

Page 220: Table 1-10 Dial Tone Detection Program Interaction

SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 10-09-01 DTMF and Dial Tone Circuit Setup Resource 01 - 96 = 0 (Common) 14-02-05 Analog Trunk Data Setup - Dial Tone Detection for Manual- ly Accessed Trunks...

Page 222

SL1100 ISSUE 2.0 Operation To use Dial Number Preview to place a call (Multiline Terminal only) (When set PRG 15-02-60:0) Do not lift the handset or press Speaker key. To preview any number, press key and dial the number you wish to call.

Page 224: Figure 1-7 Digital Trunk Clocking Example 1

SL1100 ISSUE 2.0 Feature Examples Digital Trunk Clocking Examples: If multiple PRIs exist, the first one that synchronized with the carrier is chosen. In this example, the PRI in slot02 was the first to synchronize with the carrier; therefore, it is the PLO synchronization source.

Page 226

SL1100 ISSUE 2.0 Guide to Feature Programming Refer to ISDN Compatibility on page 1-460. Operation Refer to the related features for details. 1-214 Digital Trunk Clocking...

Page 228

SL1100 ISSUE 2.0 additional instructions. For example, the first Automated Attendant Greeting can be, “Thank you for calling. Please dial the extension number you wish to reach or dial 0 for the operator.” If the caller inadvertently dials an extension that does not exist, they could hear, “The extension you dialed is unavailable.

Page 230: Table 1-11 Example 2 (manual Change)

SL1100 ISSUE 2.0 Example 1 (Automatic Change) 00:00 09:00 12:00 13:00 00:00 18:00 Time Pattern PRG 22-17 PRG 22-11-01 101 incoming 102 incoming 101 incoming 100 incoming 100 incoming PRG 22-11-02 PRG 22-11-01 and PRG 22-11-02 Table No. Receive Dial...

Page 232: Table 1-12 Monday -friday

SL1100 ISSUE 2.0 PRG 22-11-01 and PRG 22-11-02 Table No. Receive Dial Transfer Dial Table 1-12 Monday -Friday PRG 22-17 Table No. Received Dial Time Pattern 02: Start Time 03: End Time 04: PRG 05: Day 22-11 00:00 08:00 4 (Ext.300)

Page 234

ISDN or SIP trunks. Example: If the SL1100 was set to receive 4 digits and the Telco sent 10 digits (214-555-1000) the SL1100 would route off of the last 4 digits re- ceived (1000).

Page 236

ISDN or SIP trunks. Example: If the SL1100 was set to receive 4 digits and the Telco sent 10 digits (214-555-1000) the SL1100 would route off of the last 4 digits re- ceived (1000).

Page 238: Table 1-15 Led Flash Patterns

SL1100 ISSUE 2.0 Program Program Name Description/Comments Assigned Data Number 22-17-05 Dial-In Conversion Table Area Assign Day of Week for each DID con- Setup for Time Pattern - Day of version table 1: Sunday Week 2: Monday 3: Tuesday 4: Wednesday...

Page 240

SL1100 ISSUE 2.0 System Availability Terminals All Terminals Required Component(s) None Related Features Call Forwarding Central Office Calls, Answering Central Office Calls, Placing Department Calling Do Not Disturb (DND) Group Call Pickup Name Storing Off-Hook Signaling Paging, External Programmable Function Keys...

Page 242: Direct Inward System Access (disa)

SL1100 ISSUE 2.0 Direct Inward System Access (DISA) Description DISA permits outside callers to directly dial system extensions, trunks and selected features. This could help an employee away from the office that wants to directly dial co-workers or use the company trunks for long distance calls.

Page 244

SL1100 ISSUE 2.0 An external call connects to an external number (either by transferring with Tandem Trunking or by DISA caller). After 10 minutes (Tandem Trunking = PRG 24-02-07 or DISA = PRG 25-07-07), a warning tone is heard and the user dials # (PRG 20-28-01) to extend the conversation.

Page 246

SL1100 ISSUE 2.0 Program Num- Program Name Default 22-01-11 System Options for Incoming Calls - VRS Waiting Message 20 (seconds) Interval Time 22-02-01 Incoming Call Trunk Setup 22-04-01 Incoming Extension Ring Group Assignment Extension 101~108 (first eight ports) ring for incoming Ring Group 1 calls.

Page 248

SL1100 ISSUE 2.0 Dial the Call Forward service code (as defined in PRG 11-11-01 through PRG 11-11-05). Dial the number of the extension to be forwarded. Dial 1 to set Call Forwarding or 0 to cancel Call Forwarding. Dial the extension number to which the calls will be forwarded.

Page 250

SL1100 ISSUE 2.0 • Programmable Function keys for Trunk Group ( 02) and Virtual Extension ( 03) cannot be programmed on a DSS Console as the system does not allow entry of the additional data required for these keys. • A user can use the One-Touch Programmable Function Key (code 01) to have DSS Console keys for Personal Speed Dial and common and group Speed Dial.

Page 252: Table 1-16 Default Value For Prg 30-03-01

SL1100 ISSUE 2.0 Program Program Name Default Note Number 30-05-05 DSS Console Lamp Table - Out of Schedule 0 (Off) (V1.5 Added) (ACD DSS) 30-05-06 DSS Console Lamp Table - ACD Agent Log 5 (IL) (V1.5 Added) Out (ACD DSS)

Page 254

SL1100 ISSUE 2.0 Making an Internal Page using your DSS Console (Needs to set at 30-03): Press the DSS Console Internal Page zone key (Group key 1~32). If the zone you want is busy, try again later. If you do not have Handsfree, lift the handset to make your announcement.

Page 256

SL1100 ISSUE 2.0 Secretary Call Pickup Secondary Incoming Extension Transfer Virtual Extensions InMail Guide to Feature Programming Program Num- Program Name Default 11-12-25 Service Code Setup (for Service Access) - Direct Call Pickup - Own Group 11-12-26 Service Code Setup (for Service Access) - Call Pickup...

Page 258

SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 20-13-51 Class of Service Options (Supplementary Service) - COS 01~15 = 1 Number and Name Appear in the Directory 21-01-02 System Options for Outgoing Calls - Intercom Inter-...

Page 260

SL1100 ISSUE 2.0 Default Settings Enabled System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Single Line Terminals Guide to Feature Programming Program Program Name Default Note Number 15-02-02 Multiline Telephone Basic Data Setup - Trunk Ring Tone...

Page 262: Table 1-20 Basic Tone Table - Tone 39

SL1100 ISSUE 2.0 Tone 14 Unit Basic Tone Duration Gain Level 0 - No Tone Table 1-20 Basic Tone Table - Tone 39 Tone 39 Unit Basic Tone Duration Gain Level 0 - No Tone 500ms 11 - 480/620Hz, -13/-13dB...

Page 264

SL1100 ISSUE 2.0 • When DND and any Call Forwarding is set, the call forwards immediately. Default Settings Enabled for all extensions. System Availability Terminals All Terminals Required Component(s) None Related Features Call Forwarding Call Forwarding/Do Not Disturb Override Central Office Calls, Answering...

Page 266: Door Box

SL1100 ISSUE 2.0 Door Box Description The Door Box is a self-contained Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chime tones to all extensions programmed to receive chimes.

Page 268

SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 32-03-03 Door Box Basic Setup - Codec Receive Gain 1 ~ 63 = -15.5 dB ~ +15.5 dB This program controls the gain levels from the door box to the system.

Page 270: Drop Key

SL1100 ISSUE 2.0 Drop Key Description The Drop Key abandons a call while retaining the PBX/Centrex line to originate another call. The Drop key is provided by programming a Programmable Function key. This feature allows Flash key to be used to provide a hookflash to the PBX or Central Office. A Single Line Terminal user can use the Drop key function by an access code.

Page 272: Ecology

SL1100 ISSUE 2.0 Ecology Description Environmental issues, such as global warming or ecology are one of the most important themes in today's world. The following energy saving features are implemented in this system: • Ecology mode • Power Saving Mode...

Page 274

SL1100 ISSUE 2.0 Default Settings None System Availability Terminals All Multiline Terminals Required Component(s) 084M-B1 (Expansion KSU), 080E-B1 Related Features Night Service Guide to Feature Programming Program Number Program Name Default 15-02-18 Power saving Mode 20-02-10 Timer for Power saving mode 20-42-01 Ecology Mode group No.

Page 276: Figure 1-18 Weekly Night Service

SL1100 ISSUE 2.0 • Friday Time pattern 1 • Saturday Time pattern 1 Power OFF (PKG 3) Power OFF (PKG 2) Figure 1-18 Weekly Night Service Power Saving Mode <Program> PRG 15-02-18: TEL 200: 1 PRG 20-02-10: 1 minute Idle state at TEL200.

Page 278: E911 Compatibility

SL1100 ISSUE 2.0 E911 Compatibility Description IMPORTANT - PLEASE NOTE THE FOLLOWING! When ARS is NOT enabled and the system allows trunk access by dialing 9 , Single Line Terminals disre- gard PRG 20-03-03 - System Options for Single Lines Terminals - SLT DTMF Dial to Trunk Lines. This prevents the system from connecting to a trunk until all the digits are dialed.

Page 280: Table 1-22 Cpn For Ve Standard Calls

SL1100 ISSUE 2.0 Table 1-22 CPN for VE Standard Calls PRG 20-08-13 PRG 21-12-01 PRG 21-13-01 CPN: PRG Terminal Not Assigned Not Assigned Not Assigned None Not Assigned Assigned None Assigned Not Assigned None Assigned Assigned None Assigned Not Assigned...

Page 282: Table 1-25 Cpn For Line Key+911 Calls

SL1100 ISSUE 2.0 PRG 20-08-13 PRG 21-12-01 PRG 21-13-01 CPN: PRG Terminal Not Assigned Not Assigned Not Assigned None Not Assigned Assigned 21-13-01 (VE) Assigned Not Assigned 21-13-01 (Terminal) Assigned Assigned 21-13-01 (Terminal) Assigned Not Assigned Not Assigned 21-12-01 Not Assigned...

Page 284

SL1100 ISSUE 2.0 Program Program Name Default Number 10-03-05 ETU Setup (PRTA PKG Setup) - CLIP Information An- nouncement 15-01-04 Basic Extension Data Setup - ISDN Caller ID 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Ex-...

Page 286

SL1100 ISSUE 2.0 Program Num- Program Name Default 81-10-08 COI Initial Data Setup - Hookflash Time Selection 2 14 (3.0 seconds) Operation To flash the trunk you are on: From a Multiline Terminal Press Flash key. From a Single Line Terminal Hookflash.

Page 288

SL1100 ISSUE 2.0 System Availability Terminals Multiline Terminal Softphone Required Component(s) None Related Features Ring Group Distinctive Ring Night Service Softkeys Guide to Feature Programming Program Number Program Name Default 11-11-73 Service Code Setup (for Setup/Entry Operation - Se- lect Incoming Ring Tones at trunk Assign Service code which changes the incoming ring tone at trunk.

Page 290: Flexible System Numbering

Although the default code of 9 is suitable for most applications, you can alter the code if needed. The system provides a completely flexible system numbering plan. Refer to the chart below and the SL1100 Programming Manual for more details. Flexible System Numbering...

Page 292

SL1100 ISSUE 2.0 Related Features None Guide to Feature Programming Program Program Name Default Note Number 11-01-01 System Numbering - Service Code Refer to Programming Manual. 11-02-01 Extension Numbering Station Port No. 1 ~ 84 = Extension Number : 101 ~ 184...

Page 294

SL1100 ISSUE 2.0 Program Program Name Default Note Number 11-11-09 Service Code Setup (for Setup/Entry Operation) - An- swer Message Waiting 11-11-10 Service Code Setup (for Setup/Entry Operation) - Cancel All Messages Waiting 11-11-11 Service Code Setup (for Setup/Entry Operation) -...

Page 296

SL1100 ISSUE 2.0 Program Program Name Default Note Number 11-12-01 Service Code Setup (for Service Access) - Bypass Call 11-12-02 Service Code Setup (for Service Access) - Confer- ence 11-12-03 Service Code Setup (for Service Access) - Override (Off-Hook Signaling)

Page 298

SL1100 ISSUE 2.0 Program Program Name Default Note Number 11-12-64 Security Sensor Mode Start 11-13-01 Service Code Setup (for ACD) - ACD LogIn/Log Out (V1.5 Added) (for KTS) 11-13-02 Service Code Setup (for ACD) - ACD Log Out (for (V1.5 Added)

Page 300: Flexible Timeouts

SL1100 ISSUE 2.0 Flexible Timeouts Description The Flexible Timeouts feature provides a variety of timers in the Resident System Program to allow the system to operate without initial programming. The system timers can be changed to meet customer needs according to the system application requirements.

Page 302

SL1100 ISSUE 2.0 Required Component(s) None Related Features None Guide to Feature Programming Program Number Program Name Default 20-01-08 System Options - Trunk Queuing Callback Time 15 (seconds) 20-01-09 System Options - Callback/Trunk Queuing Cancel Time 64800 (seconds) 20-04-03 System Options for Virtual Extensions - Virtual Extension...

Page 304: Forced Trunk Disconnect

SL1100 ISSUE 2.0 Forced Trunk Disconnect Description Forced Trunk Disconnect allows an extension user to disconnect (release) another extension active outside call. The user can then place a call on the released trunk. Forced Trunk Disconnect lets a user access a busy trunk in an emergency, when no other trunks are available. Maintenance technicians can also use Forced Trunk Disconnect to release a trunk on which there is no conversation.

Page 306: Group Call Pickup

SL1100 ISSUE 2.0 Group Call Pickup Description Group Call Pickup allows an extension user to answer a call ringing another extension in a Pickup Group. This permits co-workers in the same work area to easily answer each other’s calls. The user can dial a code or press a programmed Group Call Pickup key to intercept the ringing call.

Page 308

SL1100 ISSUE 2.0 At Multiline Terminal only, press the Group Call Pickup key (PRG 15-07 or SC 751: 26 + group). - OR - Dial 768 and the group number (1~32). 1-296 Group Call Pickup...

Page 310

SL1100 ISSUE 2.0 Operation To initiate Group Listen: Place or answer call using the handset. Press Speaker key twice (but do not hang up). Speaker key flashes slowly. You can talk to the caller through your handset. Your co-workers hear your caller’s voice over your telephone speaker after pressing Speaker key.

Page 312

SL1100 ISSUE 2.0 Operation While talking on a terminal handset: Press Mute key. 1-300 Handset Mute/Handset Cutoff...

Page 314

SL1100 ISSUE 2.0 Microphone Cutoff Prime Line Selection Guide to Feature Programming Program Num- Program Name Default 15-02-08 Multiline Telephone Basic Data Setup - Automatic Hands- free 15-02-16 Multiline Telephone Basic Data Setup - Handsfree Opera- tion 20-02-12 System Options for Multiline Telephones - Forced Inter-...

Page 316: Handsfree Answerback/forced Intercom Ringing

SL1100 ISSUE 2.0 Program Num- Program Name Default 11-11-16 System Numbering - Force Ringing of Incoming Intercom Calls 11-12-06 Service Code Setup (for Service Access) - Switching of Voice Call and Signal Call 15-02-16 Multiline Telephone Basic Data Setup - Handsfree Opera-...

Page 318

SL1100 ISSUE 2.0 Program Num- Program Name Default 20-02-05 System Options for Multiline Telephones - Headset Busy Mode 20-02-12 System Options for Multiline Telephones - Forced Inter- com Ring (ICM Call Type) 20-09-07 Class of Service Options (Incoming Call Service) - Call...

Page 320

SL1100 ISSUE 2.0 System Availability Terminals All Terminals Required Component(s) None Related Features Music on Hold Programmable Function Keys Single Line Terminals Guide to Feature Programming Program Num- Program Name Default 11-12-30 Service Code Setup (for Service Access) - Specified Trunk...

Page 322

SL1100 ISSUE 2.0 Single Line Terminal Hookflash. Dial 732. Hang up. To pick up a call on Group Hold: Press Speaker key. Dial 762. Single Line Terminal Lift the handset. Dial 762. Intercom Hold To place an Intercom call on Intercom Hold: Press Hold key.

Page 324

SL1100 ISSUE 2.0 guests can dial, but allow your staff to call vendors and suppliers. In addition, you can set a room's Toll Restriction mode directly to any valid setting : 1 ~ 15. Room Status Your phone and DSS Console can set and monitor the status of all your guest rooms: Checked In, Checked Out, Maid Required and Maid in Room.

Page 326

SL1100 ISSUE 2.0 Hotel/Motel Feature Quick Reference Chart Set a Wake Up Call for your own room: Lift handset + 631 + Time for wake up (use a 24-hour clock, ex: 1:00 PM = 13:00) + Hang up. Cancel a Wake Up that you have set: Lift handset + 632.

Page 328

SL1100 ISSUE 2.0 Program Num- Program Name Default 11-14-15 Service Code Setup (for Hotel) – Room Status Change for Other Exten- sion 11-14-16 Service Code Setup (for Hotel) – Room Status Output 11-14-17 Service Code Setup (for Hotel) – Hotel Room Monitor 15-03-01 Single Line Telephone Basic Data Setup –...

Page 330: Hotel/motel - Do Not Disturb

SL1100 ISSUE 2.0 Hotel/Motel - Do Not Disturb Description Use Do Not Disturb to block your incoming calls so that you can have privacy. Do Not Disturb (DND) blocks incoming telephone calls and Paging announcements. A guest can activate DND anytime they need privacy (for example, if they need to work uninterrupted). Once a guest activates Do Not Disturb, they can still place calls and dial other hotel/motel services from their room telephone.

Page 332

SL1100 ISSUE 2.0 To Cancel DND at a room telephone: Lift the handset. You hear stutter dial tone when you lift the handset. Dial 628. You hear confirmation tone. Hang up. To Enable DND at a room telephone: Normally, only the supervisor’s station has this ability.

Page 334

SL1100 ISSUE 2.0 Room Status Mode ON = Checked In and Clean OFF = Checked Out (clean and available) SLOW FLASH = Maid Required MEDIUM FLASH = Maid in Room FAST FLASH = Inspect Room System Availability Terminals Refer to Hotel/Motel.

Page 336

SL1100 ISSUE 2.0 To view the Status of a room: Without lifting the handset, press the STATUS key (Function Code 93). If the DSS key is: The guest has: ON (Red) Checked In and Clean Checked Out (Clean and Available)

Page 338

SL1100 ISSUE 2.0 Program Program Name Default Note Number 15-03-10 Single Line Telephone Basic Data Setup - Caller ID Name 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Extension are Class 1 20-13-07 Class of Service Options (Supplementary Serv-...

Page 340: Hotel/motel - Room Status

This option is Maid in Room on the Room Status Printout. Conditions The follow features were added in version 2.00 or higher SL1100 software: • View current room status in PRG 42-02-03 via WebPro and PhonePro. • Use PRG 42-01-06 to enable (1) or disable (0) the ability to change from any room status code to any other room status code.

Page 342

SL1100 ISSUE 2.0 Setting Up Operation Check-in Options To set a room as checked in: Set a room as checked in as the guest registers at the front desk. Lift the handset. Dial 638. Dial the extension number of the room you want to check in.

Page 344

SL1100 ISSUE 2.0 Dial the room status code: 1 = Room Clean (Occupied) 2 = Maid Required 3 = Maid in Room 4 = Inspection Required 5 = Maintenance Request 6 = Out of Order 7 = Reserve 1 8 = Reserve 2...

Page 346

SL1100 ISSUE 2.0 • Clean Up Check Provides a summary report of rooms that are unavailable because they are either checked in or checked out (313). You may want to check these rooms to see if they need cleaning. Rooms not in this report are unoccupied and available.

Page 348

SL1100 ISSUE 2.0 Setting Up Operation To have your printer output the Room Status Printout: Your printer should be located conveniently next your telephone. Lift the handset. Dial 642. 1-336 Hotel/Motel - Room Status Printout...

Page 350: Hotel/motel - Room-to-room Call Restriction

SL1100 ISSUE 2.0 Hotel/Motel - Room-to-Room Call Restriction Description Use Room–to–Room Call Restriction to help your guests keep their privacy by avoiding nuisance callers. Room-to-Room Call Restriction prevents guests in one room from calling guests in another. You'll find this restriction handy for guests that want to maintain their privacy. On the other hand, you may want to allow inter-room calling for families or groups that have separate rooms.

Page 352: Hotel/motel - Single Digit Dialing

SL1100 ISSUE 2.0 Hotel/Motel - Single Digit Dialing Description Use Single Digit Dialing to provide guests with one-touch access to services and departments. Single Digit Dialing gives guests one-touch access to important Hotel/Motel services. Rather than having your guests dial longer codes for services and departments, they can lift the handset and press a single key.

Page 354: Hotel/motel - Toll Restriction (when Checked In)

SL1100 ISSUE 2.0 Hotel/Motel - Toll Restriction (When Checked In) Description With Toll Restriction (When Checked In), you can control guest's long distance dialing automatically when they check in. This option allows you to set up two completely different Toll Restriction modes.

Page 356

SL1100 ISSUE 2.0 Guide to Feature Programming Program Program Name Default Note Number 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Extension are Class 1 21-04-01 Toll Restriction Class for Extensions 21-05-01 Toll Restriction Class - International Call Restric-...

Page 358

SL1100 ISSUE 2.0 Enter the new Toll Restriction (When Checked In) level (01-15). You hear confirmation tone. 1-346 Hotel/Motel - Toll Restriction (When Checked In)

Page 360

SL1100 ISSUE 2.0 Related Features Hotel/Motel Guide to Feature Programming Program Num- Program Name Default 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Extension are Class 1 20-15-10 Ring Cycle Setup - Alarm for SLT...

Page 362

SL1100 ISSUE 2.0 Dial the time for your wake up. Use a 24-hour clock. For example, 1:00 PM = 1300. You hear confirmation tone. Hang up. To cancel a Wake Up that you have set: Lift the handset. Dial 632.

Page 364

SL1100 ISSUE 2.0 Intercom Voice Response System (VRS) Guide to Feature Programming Program Num- Program Name Default 20-06-01 Class of Service for Extensions Extension 101 is Class 15 and other Exten- sion are Class 1 20-08-20 Class of Service Options (Outgoing Call Service) - Hot...

Page 366

SL1100 ISSUE 2.0 Direct Station Selection (DSS) Console Do Not Disturb (DND) Handsfree Answerback/Forced Intercom Ringing Off-Hook Signaling Programmable Function Keys Ringdown Extension, Internal/External Guide to Feature Programming Program Program Name Default Note Number 15-07-01 Programmable Function Keys Refer to Programming Manual.

Page 368: Howler Tone Service

SL1100 ISSUE 2.0 Howler Tone Service Description Howler Tone Service provides a Howler Tone when a station remains off-hook after a call is completed or when a station is off-hook and digits are not dialed in a programmed time. Conditions Howler tone is generated 30 seconds after a call is disconnected and the telephone is left off-hook or the telephone is left off-hook without dialing.

Page 370

SL1100 ISSUE 2.0 System Availability Terminals IP4WW-24TIXH-C-TEL IP4WW-24TXH-B-TEL and IP4WW-12TXH-B-TEL Required Component(s) None Related Features Alphanumeric Display Guide to Feature Programming Program Program Name Default Number 11-11-70 Backlight Brightness 11-11-71 Auto Backlight 15-02-46 Backlight LCD duration 15-02-61 Backlight Max Brightness...

Page 372: Inmail

SL1100 ISSUE 2.0 InMail Description InMail is a low cost voice mail solution that mounts on the CPU unit. Its programming is fully integrated with KSU programming. This system offers the most voice mail system features customers expect. InMail supports a maximum of 16 ports when suitable licenses and MEMDB are installed.

Page 374: Table 1-27 Inmail Part Number And Capacity

The software allows the InMail to perform an external transfer. This allows the InMail to route an incoming Automated Attendant call out of the SL1100 system on a new trunk based on an Speed Dial number stored in a Dial Action Table.

Page 376

SL1100 ISSUE 2.0 • The Quick Transfer to Voice Mail is not allowed when caller is: - Listening to the busy tone (BT). - Talking on an internal line. - Talking on an outside line. - Making a conference call.

Page 378

SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 16-01-01 Department Group Name Maximum of 12 Characters This program is used to assign a name to the department group. (default = Not Assigned) 16-01-02 Department Group Calling Cycle 0 = Normal Routing (Priority)

Page 380: Checking Messages

SL1100 ISSUE 2.0 Multiline Terminal Press your Voice Mail key (PRG 15-07 or SC 751 : 01 + - OR - Press the Vmsg softkey. Your mailbox number is normally the same as your extension number. You may optionally dial a co- worker’s mailbox - or use this procedure to call your mailbox from a co-worker’s telephone.

Page 382

SL1100 ISSUE 2.0 Recording Your Call To record your active call in your mailbox: Multiline Terminal Press the Voice Mail Record key (PRG 15-07 or SC 751 : code 78) You hear a beep and your Record key flashes. The system beeps periodically to remind you that you are recording.

Page 384

SL1100 ISSUE 2.0 In this example, Answer Table 1 routes calls as follows: • Schedule 1 uses Routing Mailbox 2 and runs Sunday from 8:30 AM to 5:00 PM. • Schedule 2 uses Subscriber Mailbox 3 and runs Wednesday from 10:30 AM to 5:00 PM.

Page 386

SL1100 ISSUE 2.0 Type 3 (Date) Example Answer Table 1 Answer Schedule 1 47-12-01 : Entry01 Schedule Type = 2 Answer Schedule 1 is a Range of 47-12-02 : Entry01 MB Ctg = 3 Days schedule that starts schedule 47-12-02 : Entry01 MB Num = 1 that runs every day from 8:30 AM to 5:00 PM.

Page 388

SL1100 ISSUE 2.0 Default Settings Disabled System Availability Terminals All Multiline Terminals Trunks The following Trunks support sending Caller ID: • Analog Line • ISDN Line (BRI) • ISDN Line (PRI) • SIP Line • H.323 Line Required Component(s) • CPU card •...

Page 390

SL1100 ISSUE 2.0 PRG 15-22-01: Mobile Extension Target Setup No.0 -> 4321 PRG 13-04-11: Speed Dial area No.0 -> 100 (VM BOX) Call DIL number. After the VM is answered, user can enter VM Box 100 directly. 1-378 InMail-Automatic Access to VM by Caller ID...

Page 392: Figure 1-21 Cascade Message Notification Flow Chart-1

SL1100 ISSUE 2.0 Figure 1-21 Cascade Message Notification Flow Chart-1 1-380 InMail-Cascade Message Notification...

Page 394: Figure 1-23 Cascade Message Notification Flow Chart-3

SL1100 ISSUE 2.0 Figure 1-23 Cascade Message Notification Flow Chart-3 Message Notification to Normal Telephone Numbers Below is a basic overview of how Message Notification works with phone numbers assuming the retry attempts are at default. The system determines which numbers are internal extensions or external numbers by the system dial plan settings.

Page 396

SL1100 ISSUE 2.0 Required Component(s) CPU with PZ-VM21 Daughter Board InMail CompactFlash and SL-VM-ADVANCE license Related Features None Guide to Feature Programming Program Number Program Name Default 47-01-07 InMail System Options – Digital Pager Callback Number 47-01-08 InMail System Options – Delay in Dialing Digital Pager Callback...

Page 398

SL1100 ISSUE 2.0 • Soft key Operation (IP Multiline Telephone & SL1100 Multiline Telephone Only) On/On: Turn All Notifications on. Off/Off: Turn All Notifications off. Dest/Destinations: Proceed to notification Destination Selection Menu. Back/Back: Go back to Notification Type Selections Menu.

Page 400

SL1100 ISSUE 2.0 Message Notification Programming (Monday) (V2.0 Added) Message Notification Programming (Tuesday) (V2.0 Added) 10. Message Notification Programming (Wednesday) (V2.0 Added) 11. Message Notification Programming (Thursday) (V2.0 Added) 1-388 InMail-Cascade Message Notification...

Page 402

ISSUE 2.0 17. Message Notification Programming (Busy Attempt count) • Soft key Operation (IP Multiline Telephone & SL1100 Multiline Telephone Only) Next/Next: Keep current setting and proceed to RNA Attempt menu. Exit/Exit: Keep current setting and return to main Notification menu.

Page 404

SL1100 ISSUE 2.0 Message Notification Main menu Message Notification Programming (Begin Hour) Notification Begin: 12AM Dest @ Disabld 12AM-12AM Phone: Enbl Disbl Chnge Back Next Exit Press Press Press Dial 2 Press Press Press Enbl : Dial 3 Chnge : Dial 2...

Page 406: Inmail-email Notification

SL1100 ISSUE 2.0 InMail-Email Notification Description Email Notification automatically sends an email notification when a Subscriber Mailbox receives a new message. The email can optionally include the recorded message as a .wav file attachment. To hear the message, the email recipient double-clicks the .wav attachment to have the message play in their wav player (such as Windows Media Player).

Page 408: Table 1-29 Typical Sms Notification (no Wav File)

VOICE MESSAGE ARRIVED ON MONDAY, SEPT lines to best fit the screen. 17@3:51 PMDURATION: 0M 6S ------------NEC [1 OF 2] SENT: 3:51PM 09/17 POP3 Login InMail Email Notification supports POP3 Login. The logic of this method is that it allows a user to send e-mail from any location, as long as they can demonstrably also fetch their mail from the same place.

Page 410

SL1100 ISSUE 2.0 Guide to Feature Programming Program Program Name Default Note Number 47-02-20 InMail Station Mailbox Options – Enable E-mail Notification 47-02-21 InMail Station Mailbox Options – E-mail Address No setting 47-02-22 InMail Station Mailbox Options – Include Message as Attachment 47-02-23 InMail Station Mailbox Options –...

Page 412

SL1100 ISSUE 2.0 To Turn Email Notification On or Off [On] Select to turn email notification on. • Alternately dial O (6) [Off] Select to turn email notification off. • Alternately dial O (6) [Back] Select to exit without making any changes.

Page 414

Group Mailbox Find-Me Follow-Me Options – Find-Me Follow-Me Number Refer to Program- ming Manual. Operation To set up Find-Me Follow-Me: The Display Information and Soft keys are available for IP Multiline Telephone & SL1100 Multiline Telephone. Setting Up Message Notification Log On to Subscriber Mailbox. OP (67) Access the Mailbox Options menu.

Page 416: Inmail - Language Setting

SL1100 ISSUE 2.0 InMail - Language Setting Description The Language setting feature allows the telephone display language and the InMail mailbox language to be changed from the telephone. This can be used to change either the user’s phone or another specified telephones display and InMail language if allowed in system programming.

Page 418

SL1100 ISSUE 2.0 From an Idle Display Phone (When PRG15-02-60 = 0) Choose Select desired language, press down arrow to advance to Lang next page. Press softkey for desired language. Press Speaker Exit VMail To change spoken InMail mailbox language press VMail Softkey.

Page 420: Table 1-34 Park And Page Call Handling

SL1100 ISSUE 2.0 Default Settings Park and Page and Automated Attendant Direct to Voice Mail are disabled. For transferred outside calls, direct inward lines and direct inward dialing refer to Table 1-34 Park and Page Call Handling on page 1-408.

Page 422: Table 1-36 Recording Your Paging Message

SL1100 ISSUE 2.0 Program Program Name Input Data Default Number 47-06-16 Group Mailbox Subscriber Options – Pag- 0 = RNA ing Option 1 = Immediate Operation To record your paging message refer to Table 1-36 Recording Your Paging Message on page 1-410.

Page 424: Inmail Upload Download Audio

User Pro Access Options There are two different User Pro login types available to make changes. To login, open an Internet browser and enter the IP of the SL1100 LAN port in the address line. At default, the IP address is 192.168.0.10.

Page 426

SL1100 ISSUE 2.0 • It is not possible to upload/download/delete multiple files simultaneously. • The mailbox will be inaccessible from the telephone under these conditions: - Mailbox XXX will not be accessible when opening the telephone setup screen of extension XXX by UA or UB mode in User Pro.

Page 428

SL1100 ISSUE 2.0 Error Message Cause The selected file has already been deleted. When the file selected for deletion has already been deleted. Cannot upload the file since the original file is When the file to be replaced is being used when trying to upload the re- being used by another session.

Page 430

SL1100 ISSUE 2.0 To delete a greeting, click on the red X to the right of the appropriate greeting. • Under Message No, enter the greeting number to be replaced on the voice mail. • Browse to find the location where the greeting file is stored.

Page 432

SL1100 ISSUE 2.0 Required Component(s) None Related Features Handsfree Answerback/Forced Intercom Ringing Intercom Line Preference Name Storing Guide to Feature Programming Program Program Name Default Note Number 11-11-13 Service Code Setup (for Setup/Entry Operation) - Dis- play Language Selection for Multiline Terminal...

Page 434

SL1100 ISSUE 2.0 Dial extension number (or 0 for your operator). Your call may voice-announce or ring the called extension. Dial 1 to change the way your call alerts the called extension. If the extension you call is busy or does not answer, you can dial another extension without hanging To answer an Intercom call: If you hear two beeps, speak toward telephone.

Page 436

The NAPT (Network Address Port Translation) feature gives the SL1100 the ability to “traverse” its own subnet. With NAPT used in the SL1100, the network administrator can place the CPU and the VoIPDB in the customers LAN while still making it accessible to users outside the local LAN.

Page 438

(silence may be heard while this conversion is made by the system). Although the peer to peer feature is supported for IP Station-to-IP Station calls, the SL1100 KSU must still have a registered VoIPDB installed in the system.

Page 440

• The SL1100 Desktop Application does not support Network Address Translation (NAT). Because of this, any Desktop Applications must appear to be on the same network as the SL1100 VoIP Interface (VoIPDB). For remote Desktop Applications, like SP310 Softphone, this can be achieved by a VPN connection to the network the SL1100 resides on.

Page 442

VoIPDB Basic Setup - RTCP Port Number (RTP Port Num- VoIP GW1 = 10021 ber + 1) In addition to the above programming, define the programming options as required for the system features. Refer to the SL1100 Programming Manual for programming details. Operation None 1-430...

Page 444: Table 1-44 Handset Features

• The ML440 and AP20 system cannot be used on multiple SIP servers at the same time. • The ML440 does not support voice announce calls. If the SL1100 is set to voice in PRG 20-02-12 then each phone should dial use access code 723 to set the phone to ring on internal calls. The ML440 should also be put in their own class of service with PRG 20-08-11 enabled.

Page 446

SL1100 ISSUE 2.0 Feature Name ML440 Comments Note Call Monitoring Can monitor but cannot use the microphone toggle fea- ture. The handset mute button is the only way to mute audio from handset during monitoring. Call Redirect Call Waiting/Camp-On Callback...

Page 448

This is a function of the ML440 Handset. Mobile Extension • Callback to Mobile Phone Multiple Trunk Types Music on Hold Callers to a ML440 hear SL1100 MOH. Calls made from ML440 handsets do not hear MOH. Name Storing Navigation Key Night Service...

Page 450

SL1100 ISSUE 2.0 Default Settings None System Availability Terminals ML440 Handset Required Components AP20 Base Unit CPU with VoIPDB installed Related Features IP Multiline Station (SIP) Intercom Loop Keys Guide to Feature Programming Program Num- Program Name Default 10-12-01 CPU Network Setup - IP Address 192.168.0.10...

Page 452

SL1100 ISSUE 2.0 Program Num- Program Name Default 84-26-03 VoIPDB Basic Setup - RTCP Port Number (RTP Port Num- VoIP GW1 = 10021 ber + 1) Operation Refer to the ML440 User Guide for detailed operation information. 1-440 IP Multiline (SIP) - ML440...

Page 454

Network. • The VoIPDB supports a maximum of 32 VoIPDB connections. • Duplex mode (Auto or Full) and speed (10 or 100 mbps) are configured via SL1100 unit programming. In voice communication, particularly Internet telephony, the Mean Opinion Score (MOS) provides a numerical measure of the quality of human speech at the circuit destination.

Page 456

SL1100 ISSUE 2.0 Feature Name Standard SIP Comments Note Callback Caller ID Caller Return Caller ID Call Return is a SIP device feature not a system feature. Caller ID Caller ID is shown only on ISDN or Analog CO trunks that are directed at the SIP device. Caller ID will not display for calls transferred to the SIP device.

Page 458

SL1100 ISSUE 2.0 Feature Name Standard SIP Comments Note Prime Line Selection Prime Line Selection can be assigned for Stand- ard SIP devices, however when this is done the telephones cannot access ICM dial tone. Private Line Programmable Function Keys...

Page 460

SL1100 ISSUE 2.0 VoIP ToS Setup: The SL1100 supports Quality of Service (QoS) Marking for the Session Initiation Protocol (SIP). Program Num- Program Name Default 84-10-01 ToS Setup - ToS Mode IP Extension Numbering: Program Num- Program Name Default 11-02-01 Extension Numbering Station Port No.

Page 462: Figure 1-27 Example - Sip Terminal

Enter the Subnet Mask Address. Default Gateway 0.0.0.0 Enter the Default Gateway address. VoIPDB Address 0.0.0.0 Enter the VoIPDB IP Address. This information can be located in PRG 10-12-09 SL1100 Network Setup IP Address. 1-450 IP Single Line Terminal (SIP)

Page 464: Ip Trunk - (sip) Session Initiation Protocol

Description The SL1100 IP Trunk SIP package sends the real time voice over the corporate LAN or WAN. The voice from the telephone is digitized and then put into frames to be sent over a network using Internet protocol.

Page 466

SL1100 ISSUE 2.0 Program Program Name Default Note Number 10-12-09 CPU Network Setup - IP Address 172.16.0.10 10-12-10 CPU Network Setup - Subnet Mask 255.255.0.0 10-12-11 CPU Network Setup - NIC Setup 10-19-01 VoIP DSP Resource Selection Resource 1 = 1...

Page 468

SL1100 ISSUE 2.0 Program Program Name Default Note Number 84-13-31 SIP Trunk CODEC Information Basic Setup - DTMF Payload Number 84-13-32 SIP Trunk CODEC Information Basic Setup - DTMF Relay Mode 84-13-33 SIP Trunk CODEC Information Basic Setup - G.722 Audio...

Page 470

SL1100 ISSUE 2.0 4902131795770 3-5 11:17 Store DEL Original Delete and replace the + and matched country code from an incoming SIP INVITE using E.164 numbering scheme: PRG 84-14-16 PRG 84-14-13 Description/Comments 1: Mode 1 1: ON With a SIP INVITE for incoming calls. When a + is presented as the international...

Page 472: Isdn Compatibility

SL1100 ISSUE 2.0 ISDN Compatibility Description ISDN-PRI ISDN-PRI (Integrated Service Digital Network - Primary Rate Interface) is a Public Switched Telephone Network (PSTN) service that provides 23 B channels and a single D channel (23B+1D) for trunking. Caller ID indication displays the calling party telephone number on the LCD of the Multiline Terminal for CO incoming calls.

Page 474

SL1100 ISSUE 2.0 • B-Channel to Trunk Association When an Incoming ISDN-PRI call is received, the system assigns the lowest trunk number of the ISDN circuit to the incoming call associated with the B-Channel. When an Outgoing call is placed using the ISDN-PRI, the system assigns the Trunk and B-Channel association according to the chart below.

Page 476

The SL1100 will analyze the digits received from the Telco starting from the last digits working towards the first digits. Example: If the SL1100 was set to receive 4 digits and the Telco sent 10 digits (214-555-1000) the SL1100 would route off of the last 4 digits re- ceived (1000).

Page 478

0 = Standard Assign the protocol that is to be used for the ISDN service. 3 = DMS (A211) The setting in the SL1100 MUST match the setting that the Telco has 4 = 5ESS configured. 5 = DMS (A233)

Page 480

SL1100 ISSUE 2.0 Programming Flowchart for ISDN-PRI - Answering Calls Start In PRG 10-03-01, determine the mode of the IP4WW-1PRIU-C1(0=not set, 1=T-Bus) Is the CRC Multi-Frame In PRG 10-03-03, In PRG 10-03-03, (CRC4) enter '1'. enter '0'. used? In PRG 10-03-04, select the Layer 3 timer type (1-5). The timer...

Page 482

SL1100 ISSUE 2.0 Do you want In PRG 22-01-04, unanswered PRI In PRG 22-01-04, Do not Reroute enter 0. calls to reroute if enter 0. reroute unanswered? In PRG 22-08-01, enter the no-answer Ring Group for unanswerd PRI calls. For each extension in the...

Page 484

SL1100 ISSUE 2.0 In PRG 15-01-04, In PRG 15-01-04, Should Caller ID be included enter 1 In PRG enter 0 In PRG in the call's setup message? 10-03-05 enter 0 10-03-05 enter 1. In PRG 20-09-03, enter In PRG 20-09-03, enter...

Page 486: Isdn Compatibility - Isdn 2 B-channel Transfer

SL1100 ISSUE 2.0 ISDN Compatibility - ISDN 2 B-Channel Transfer Description This ISDN PRI 2 B-Channel Transfer feature allows the system to receive a call on one B-Channel and transfer it back out on a second B-Channel (Trunk-to-Trunk transfer on the Telco side). When the transferred call connects, both of the B-Channels are then released and available for either making or receiving another call.

Page 488: Last Number Redial

SL1100 ISSUE 2.0 Last Number Redial Description Last Number Redial allows an extension user to quickly redial the last number dialed. For example, a user may quickly recall a busy or unanswered number without manually dialing the digits. Last Number Redial saves in system memory the last 36 digits a user dials. The number can be any combination of digits 0~9, # and .

Page 490

SL1100 ISSUE 2.0 At the Multiline Terminal, press Speaker key or lift the handset (optional). The system automatically selects a trunk from the same group as your original call. Press the Redial key. - OR - At the Single Line Terminal, lift the handset.

Page 492: Licensing

SL1100 ISSUE 2.0 Licensing Description Licenses are used to activate certain features and applications for the SL1100. The SL1100 system provides the following licenses: System Licenses: System Capacity • IP Trunk - Additional SIP Trunk Port License (Initially 4 Ports bundled) •...

Page 494: Table 1-49 License Information

SL1100 ISSUE 2.0 Program Number Program Name Default 10-50-02 License Information - License Quantity 0 ~ 32767 10-50-03 License Information - Campaign License Quantity 0 ~ 32767 10-50-04 License Information - Campaign License Remaining Days 0 ~ 9999 10-52-01 Free/Demo License Information - Remaining days of Free/Demo Li-...

Page 496: Line Preference

SL1100 ISSUE 2.0 Line Preference Description Line Preference determines how a Multiline Terminal user places and answers calls. There are two types of Line Preference: Incoming Line Preference and Outgoing Line Preference. Incoming Line Preference Incoming Line Preference establishes how a Multiline Terminal user answers calls. When a call rings the Multiline Terminal, lifting the handset answers either the ringing call (for Ringing Line Preference) or seizes an idle line (for Idle Line Preference).

Page 498: Long Conversation Cutoff

SL1100 ISSUE 2.0 Long Conversation Cutoff Description For incoming and outgoing central office calls, each trunk can be programmed to disconnect after a defined time. The timer begins when the trunk is seized and disconnects the call after the time expires.

Page 500: Loop Keys

SL1100 ISSUE 2.0 Loop Keys Description Loop keys are uniquely programmed function keys that simplify placing and answering trunk calls. There are three types of loop keys: Incoming Only, Outgoing Only and Both Ways. Incoming Only Loop Keys Incoming Only loop keys are for answering trunk calls. An extension can have an incoming loop key for a specific trunk group (fixed) or a “catch all”...

Page 502

SL1100 ISSUE 2.0 Program Program Name Default Note Number 22-05-01 Incoming Trunk Ring Group Assign- ment Operation To place a call on a loop key: Press outgoing or both ways loop key. You hear dial tone and the key lights green.

Page 504

SL1100 ISSUE 2.0 Conditions Side Tone Auto Setup • The system needs to be idle for the Side Tone Auto Setup to be used. • When measured trunk is busy, disconnected, outgoing call restricted, or selected trunk is not analog trunk, ERROR will be displayed on the LCD of the programming terminal.

Page 506

SL1100 ISSUE 2.0 Program Program Name Default Note Number 31-01-04 System Options for Internal/External Paging - 90 (seconds) Privacy Release Time For additional programming for Paging, refer to the Paging External on page 1-559 Paging Internal on page 1-564 features.

Page 508: Meet Me Paging

SL1100 ISSUE 2.0 Meet Me Paging Description Meet Me Paging allows an extension user to Page a co-worker and privately meet with them on a Page zone. The Paging zone is busy to other users while the meeting takes place. While the co- workers meet on the zone, no one else can hear the conversation, join in or make an announcement using that zone.

Page 510

SL1100 ISSUE 2.0 Meet Me Internal Page To make a Meet Me Internal Page: At the Multiline Terminal, press Speaker key or pick up the handset. - OR - At the Single Line Terminal, lift the handset. Dial Paging code [Internal 701, or Combined ( 1)] and the Paging Zone.

Page 512: Meet Me External Paging Transfer

SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 11-12-21 Service Code Setup (for Service Access) - Meet-Me Answer to Specified Internal Paging Group 11-12-22 Service Code Setup (for Service Access) - Meet-Me Answer to External Paging...

Page 514: Memo Dial

SL1100 ISSUE 2.0 Memo Dial Description While on an outside call, Memo Dial lets a Multiline Terminal user store an important number for easy redialing later on. The telephone can be like a notepad. For example, a user could dial Directory Assistance and ask for a client’s telephone number.

Page 516: Message Waiting

SL1100 ISSUE 2.0 Message Waiting Description An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indication is a flashing MW lamp at the called extension and a steadily lit MW lamp on the calling extension.

Page 518

SL1100 ISSUE 2.0 Program Program Name Default Note Number 80-01-01 (48) Service Tone Setup - Repeat Count 0 (endless) 80-01-02 (48) Service Tone Setup - Basic Tone Number Operation To leave a Message Waiting: Call busy or unanswered extension. Press the Message Waiting key (PRG 15-07 or SC 751: 38).

Page 520: Microphone Cutoff

SL1100 ISSUE 2.0 Microphone Cutoff Description When in 'On Hook' state Mute key enables a Multiline Terminal user to turn off their telephone handsfree microphone, or when in 'Off hook' state Mute key enables the handset microphone to be turned off. When activated, Microphone Mute prevents the caller from hearing conversations in the user’s work area.

Page 522: Mobile Extension

Mobile Extension Description A Mobile Extension is an external telephone (preferably a mobile phone) linked to the SL1100 via a Proxy Port to operate as an internal SLT extension. The extension sends DTMF signals to the system allowing access to the system features. A registered Mobile Extension uses 1 analog port (ports are reserved in groups of 4), however, no PCB support (analog or digital) is required.

Page 524

SL1100 ISSUE 2.0 Type Incoming Feature Program Code Set By Mobile Set to Mobile Extension Extension Cancel Camp-On 11-12-05 Switching of Voice Call and Signal Call 11-12-06 Step Call 11-12-07 Barge-In 11-12-08 Change to STG (Department Group) All Ring 11-12-09...

Page 526: Table 1-52 Caller Id Sent To Mobile Telephone

SL1100 ISSUE 2.0 Only when the outbound trunks are ISDN or SIP trunks. ISDN will need to accept the inbound Caller ID as the Calling Party Number (CPN) presentation for the outbound call. Table 1-52 Caller ID Sent to Mobile Telephone...

Page 528

13-04-01, to ring at the same time. If the user re- quires their calls to forward back to the voice mail in the SL1100, in a no answer condition, set the mobile extension to call forward no answer to the voice mail pilot number.

Page 530

PRG 15-22-02 set to 0 or 1 (DTMF Confirmation Required): The caller is retrieved by the SL1100 and follows the no-answer programming (ring another extensions, forward to SL1100 voice mail, etc.) PRG 15-22-02 set to 2 (No DTMF Confirmation Required): The caller is forwarded to the external extension voice mail, if available.

Page 532

SL1100 ISSUE 2.0 Hang up. To cancel Call Forward Follow Me: When activating Call Forwarding From the Mobile Extension: Dial the DID or DIL telephone number for the Mobile Extension. If the Caller ID of the Mobile Extension matches the Speed Dial bin entry (PRG 13-04 and PRG 15-22), internal dial tone is heard by the Mobile Extension user.

Page 534

SL1100 ISSUE 2.0 • After answering Callback, if the system does not receive a DTMF signal from the Mobile Extension using PRG 20-18-01 (Default; 30 seconds), the system disconnects the call. • The trunk user for SMDR for Callback is tied to the extension number of Mobile Extension.

Page 536

SL1100 ISSUE 2.0 After Callback answered, but does not send any DTMF: Call the system Trk1 from the Mobile Phone setting as a mobile extension (Ex 150). The Mobile Phone user hangs up within 3 seconds, before system answers. System makes the Callback to the Mobile Phone.

Page 538

SL1100 ISSUE 2.0 Direct Inward Dialing (DID) ISDN Compatibility Guide to Feature Programming Program Num- Program Name Default 14-01-01 Basic Trunk Data Setup - Trunk Name Trunk port Number: 001 ~ 084 Trunk Name: 001 ~ 084 25-07-01 System Timers for VRS/DISA - VRS/DISA Dial Tone...

Page 540

SL1100 ISSUE 2.0 Conditions Only 1 VRS prompt message (2 minutes in length) can be recorded in a flash memory on CPU unit. This VRS prompt message can be used for HOLD message. Default Settings Disabled System Availability Terminals None...

Page 542: Name Storing

SL1100 ISSUE 2.0 Name Storing Description Extensions and trunks can have names instead of just circuit numbers. These names show on a Multiline Terminal display when the user places or answers calls. Extension and trunk names make it easier to identify callers. The user does not have to refer to a directory when processing calls. A name can have up to 12 digits, consisting of alphanumeric characters, punctuation marks and spaces.

Page 544: Navigation Key

SL1100 ISSUE 2.0 Navigation Key Description System provides following improved operation mode or features for Multiline Terminal user. Each mode is selectable by PRG 15-02-60 and can be entered by depressing Cursor key or Center key when the terminal is idle.

Page 546

SL1100 ISSUE 2.0 100:Call History 110:Missed Call 120:Received Call 130:Dialed Call 200:Contacts 210:Search 220:New Contact 230:Edit Contact 400:UserFeatures 410:Call Voicemail 430:Paging 431:Internal Zone 432:External Zone 440:Dept Grp 441:Join login/out 442:Withdraw 500:Phone Setting 520:Display 521:Contrast 522:Minimume Brightness 523:Maximume Brightness 524:Backlight Threshold...

Page 548: Table 1-54 Movement On Screen From Menu

SL1100 ISSUE 2.0 • 1st name and 2nd name are searched separately, if both are detected the 1st name data is displayed. • Pause between 1st and 2nd name is determined by “ ” (space), “.” (period) or “-” (hyphen).

Page 550

SL1100 ISSUE 2.0 System Availability Terminals All Multiline Terminals Required Component(s) 084M-B1, 080E-B1 Related Features Abbreviated Dialing/Speed Dial Directory Dialing Softkeys Guide to Feature Programming Program Number Program Name Default 15-02-60 Soft Key/Navigation key Mode 13-01-01 Speed Dialing Auto Outgoing Call mode...

Page 552

SL1100 ISSUE 2.0 Press Enter Cursor key to decide the destination. Top Left = Caller Name (Number) Top Right = Number of Missed Call Bottom = Mode Name nnnnnnnn >Calling Save Private Phonebook (This display indication is for IP and Multiline Terminals.)

Page 554: Phone Setting, System Setting

SL1100 ISSUE 2.0 Press “D” to search “Dave”. 211:Search Dave (This display indication is for IP and Multiline Terminals.) Top Right = Shows Number of Search that has a “D” Bottom = Shows the Contacts Press the Enter Cursor key to indicate Number.

Page 556: Night Service

SL1100 ISSUE 2.0 Night Service Description Night Service lets system users activate one of the Night Service modes. Night Service redirects calls to their night mode destination, as determined by Assigned and Universal Night Answer programming. A user typically activates Night Service after normal working hours, when most employees are unavailable to answer calls.

Page 558: Programmable Function Keys, Feature Programming, Manual Night Mode, Ring Groups

SL1100 ISSUE 2.0 Central Office Calls, Placing Direct Station Selection (DSS) Console Paging, External Programmable Function Keys Ring Groups Ecology Guide to Feature Programming The programs listed below indicate the most commonly used programs required for this feature. The programs are listed in the order that the installer should follow. Refer to the PCPro wizards for further detailed programming.

Page 560

SL1100 ISSUE 2.0 Program Program Name/Description Assigned Data Number 12-02-02 * End Time 0000 ~ 2359 Per Night Service Group, Per Time Pattern, assign an ending time (Refer to the programming manual for pattern. Each used time pattern must have a starting and ending time the default values.)

Page 562

SL1100 ISSUE 2.0 05 = 17: 00 - 18: 00 Mode 4 [Rest] 06 = 18: 00 - 22: 00 Mode 2 [Night] 07 = 22: 00 - 00: 00 Mode 3 [M-Night] PRG 12-05-01 TEL100: Group 1 PRG 12-07-01 Mode Group 1:...

Page 564

SL1100 ISSUE 2.0 • An extension user can store the Off-Hook Signaling Service Code (709) under a One-Touch Key to provide quick Off-Hook Signaling access. • An extension set as Operator in PRG 20-17-01 does not follow settings in PRG 20-13-05, PRG 20-13-06 or PRG 20-09-07 and always receives Off-Hook Signaling.

Page 566: One-touch Calling

SL1100 ISSUE 2.0 One-Touch Calling Description One-Touch Calling gives a Multiline Terminal user one-button access to extensions, trunks, speed dial bins and selected system features. This saves users time when accessing co-workers, clients and features they use most often. Instead of dialing a series of codes, the user need only press the One- Touch key.

Page 568

SL1100 ISSUE 2.0 For Personal Speed Dial: Dial the general trunk access code (9). - OR - Dial the Specific Trunk Service Code (#9) plus the trunk number (e.g., 005). - OR - Dial the Trunk Group Service Code (704) plus the trunk group number (e.g., 1).

Page 570

SL1100 ISSUE 2.0 Program Num- Program Name Default 20-38-01 Operator Group Setting Operation Refer to the individual features for operation. 1-558 Operator...

Page 572

SL1100 ISSUE 2.0 System Availability Terminals All Stations Required Component(s) 1- or 2-way amplifier and speakers (locally provided) Related Features Analog Communications Interface (ACI) Central Office Calls, Placing Direct Inward Dialing (DID) Direct Inward Line (DIL) Direct Station Selection (DSS) Console...

Page 574: Paging, External (vrs)

SL1100 ISSUE 2.0 Paging, External (VRS) Description Paging, External (VRS) enables the use of prerecorded VRS messages for External Paging. The advantage of this feature is saving time for the users who regularly use External Paging with the same announcements.

Page 576: Paging, Internal

SL1100 ISSUE 2.0 Paging, Internal Description Internal Paging lets extension users broadcast announcements to other Multiline Terminal users. When a user makes a Zone Paging announcement, the announcement broadcasts to all idle extensions in the zone dialed. With All Call Paging, the announcement broadcasts to all idle extensions programmed to receive All Call Paging.

Page 578

SL1100 ISSUE 2.0 Program Num- Program Name Default 31-07-01 Combined Paging Assignments Operation To make an Internal Page announcement: Multiline Terminal Press the Zone Internal Paging key (PRG 15-07 or SC 751 : 21 + 01 ~ 32 for zones (00 for All Call)).

Page 580

SL1100 ISSUE 2.0 • One Touch keys programmed for Park Hold Service Code cannot be used to park calls without using Hold or Transfer. • Call Park - Step Call is supported in the local system only. • A parked call cannot be retrieved from Hold Dial Tone (Second dial tone).

Page 582

SL1100 ISSUE 2.0 Press Speaker key to hang up. If not picked up, the call recalls to you. - OR - At the Multiline Terminal, press Hold key. - OR - At a Single Line Terminal, hookflash. Dial #6 and the Park orbit (01~64).

Page 584

SL1100 ISSUE 2.0 Press Speaker key to hang up. If not picked up, the call will recall to you. - OR - Press Hold or Transfer key. Press the DSS/BLF key programmed as #6 (The Park location will be displayed in the LCD).

Page 586

SL1100 ISSUE 2.0 Default Settings Disabled System Availability Terminals All Terminals Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Account Code Entry Central Office Calls, Answering Central Office Calls, Placing Code Restriction/Toll Restriction Direct Inward Line (DIL) Direct Inward System Access (DISA)

Page 588: Pc Programming

ISSUE 2.0 PC Programming Description The SL1100 has three different methods for programming. The first is via the Telephone, the second is by PCPro and third by WebPro. PCPro is a Microsoft Windows based application. It allows the technician/system administrator to download a database from the system, make changes, and then upload.

Page 590: Figure 1-33 Webpro Home Page

SL1100 ISSUE 2.0 WebPro Login Screen WebPro System Programming WebPro can be used to edit system programming from a Web browser. System Data, License Information, and Modification History are among the items that can be viewed in WebPro (refer to Figure 1-33 WebPro Home Page on page 1-578).

Page 592

SL1100 ISSUE 2.0 • The hardware/software requirements to run PCPro : Item Requirement Pentium® III 598 MHz (minimum) Pentium 4 2.5 GHz (recommended) Memory 128 MB of RAM, 256 MB (recommended) Operating System (OS) Windows XP or Microsoft Vista Windows 7 (32– and 64–bit) Other Microsoft Internet Explorer 6.0 or higher...

Page 594

SL1100 ISSUE 2.0 Feature Feature Applica- Comments tion PCPro WebPro Installation Program File Handling File New / Open / Save / Save As File Properties PCPro supports save/view/modify System Site Information, password protect files, add notes, connection settings. Version Conversion PCPro can convert databases between dif- ferent System versions.

Page 596: Pc Programming - Intuition Setup

SL1100 ISSUE 2.0 PC Programming - Intuition Setup Description PCPro Intuition Setup provides easy setup of various system configurations by supporting Q&A (Question & Answer) setting GUI or image files resembled to real Hardware. By using this Intuition Setup GUI user who is not familiar with the system will be able to intuitively understand the system settings.

Page 598: Table 1-55 Package List For Drag & Drop

SL1100 ISSUE 2.0 1. Data Link 2. Intuition Setup Figure 1-36 Navigation Bar Data Link Data Link shows "Intuition QA" at default (Initial data base) to enter Intuition Setup. Once after any system data was changed this area shows H/W setting and jump to H/W setting screen directly.

Page 600: Table 1-57 Trunk Types

SL1100 ISSUE 2.0 Table 1-57 Trunk Types Type Input Range Required System Data Note Analog 0-36 PRG 10-03 COI line • 4COIDB package installation • 4COIDB package is installed per 4 ports base. • If 9 ports are required 3 COIs need to be installed.

Page 602: Table 1-59 External Device Type

SL1100 ISSUE 2.0 Intuition Setup Page 3 - External Device "Intuition setup page 3" linked from "Intuition setup page 2". At this screen External Device resources, such as InMail or Music On Hold (MOH) can be configured. Settings are stored once "Next" is clicked.

Page 604: Table 1-60 Ksu View Function List

SL1100 ISSUE 2.0 In a KSU View Package or Terminal Drag & Drop can work only from Package or Terminal Panel. This screen also shows system configuration after download the database from the system and can review each settings or make additional changes.

Page 606: Figure 1-41 Ksu View

SL1100 ISSUE 2.0 Select analog trunk port 1 Figure 1-41 KSU View Then screen changed to analog trunk settings and click "IRG" icon, see below Figure 1-42 Analog Trunk Settings on page 1-594. This Data Setting can be also entered from Navigation Bar, Analog Trunks icon.

Page 608

SL1100 ISSUE 2.0 Type Photos InMail No setting For example, change IRG settings from KSU View. Case: When IRG 1 member is Extension 101 to 108. Add Extension 109 to 110 to mode1 ("Day") and Extension 117 to 120 to mode2 ("Night").

Page 610: Figure 1-46 Background Music Settings

SL1100 ISSUE 2.0 Figure 1-46 Background Music Settings Then "Extension Number" dialog is indicated. When "Extension Number" dialog is opened, each Function key indicates current assigned function. 1. Extension Port information 2. OK/CANCEL button 3. Function Key Number 4. Function Key button 5.

Page 612

SL1100 ISSUE 2.0 Function Key 1 indication changed to "External All Call Paging". Function Code No.20 (External All Call Paging) is indicated. Click "OK". At MLT already assigned External page or BGM Key, then try to assign same function to other key, below caution message is indicated.

Page 614: Power Failure Transfer

• When power is restored to the system the call in progress on Power Failure Transfer is maintained. • Refer to the SL1100 System Hardware Manual for the PFT Connections. • Power Failure phone need to be connected to Power Failure (PF) port on COIDB unit. A total of 9 Power Failure phones can be connected.

Page 616

SL1100 ISSUE 2.0 Line Preference Guide to Feature Programming Program Num- Program Name Default 14-05-01 Trunk Group - Trunk Group Number Trunk Port 1 ~ 84 = Priority 1 ~ 84 14-06-01 Trunk Group Routing - Priority Order Number Route 1, Order Number 1 = 1 (Trunk...

Page 618: Private Line

• An extension user can transfer their Private Line. If other users have hold access, the destination can answer the transferred Private Line and place it on Hold. • NEC does not recommend assigning ringdown to a private line. Default Settings...

Page 620

SL1100 ISSUE 2.0 To answer a call from your Multiline Terminal on your Private Line: Press the Private Line key or press Speaker key or lift handset. To place a call on your Private line from a Single Line Terminal: Pick up handset.

Page 622

SL1100 ISSUE 2.0 • Entering a P (pause) in a DSS/One Touch dial string can be used for CO calls, Intercom calls, or after the @ for ISDN calls. • DSS/One Touch keys can be used for one-touch transfer. • DSS keys can distinguish whether the telephone is set for DND/Call Forward All Calls of if the telephone is off-hook.

Page 624: Programming From A Multiline Terminal

SL1100 ISSUE 2.0 Programming from a Multiline Terminal Description System Programming can be performed from any display Multiline Terminal. Most programming changes become effective immediately. Other programming changes become effective after the data is backed up from temporary memory to permanent memory.

Page 626: Pulse To Tone Conversion

SL1100 ISSUE 2.0 Pulse to Tone Conversion Description An extension can use Pulse to Tone Conversion on trunk calls. Pulse to Tone Conversion lets a user change their extension dialing mode while placing a call. For systems in a Dial Pulse area, this permits users to access dial-up OCCs (Other Common Carriers - such as MCI) from their DP area.

Page 628: Redial Function

SL1100 ISSUE 2.0 Redial Function Description Users can press the Redial key to cycle through the last 10 outside numbers dialed. Dialing # redials the number displayed. Users can also press the Redial key and dial a System Speed Dial bin number to access System Speed Dial.

Page 630

ISSUE 2.0 When set PRG 15-02-60: 1 or 2 case. To redial the last number dialed: For SL1100 Terminals Only: Press the Right Cursor key. Dialed Number is displayed. Press the Up Cursor key or Down Cursor key to view the number to dial.

Page 632

PC Programming on page 1-576. Operation PCPro Obtain the firmware package file from NEC. Open and login to PCPro. Connect to the system. Under the Home Menu -> Maintenance Zone, choose the Upgrade SW option. In the Firmware Update Type Window, Select the Firmware Update From PCPro and Click OK.

Page 634: Repeat Redial

SL1100 ISSUE 2.0 Repeat Redial Description If a Multiline Terminal user places a trunk call that is busy or unanswered, they can have Repeat Redial try it again later on. The user does not continually have to try the number again - hoping it goes through.

Page 636: Resident System Program

SL1100 ISSUE 2.0 Resident System Program Description When power is supplied to the system, the hardware configuration is scanned and Resident System Program default values are assigned including terminal types (e.g. DSS Console). This enables immediate operation, even before the system is programmed to accommodate the individual site requirements.

Page 638

SL1100 ISSUE 2.0 System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Do Not Disturb (DND) Handsfree Answerback/Forced Intercom Ringing Hotline One-Touch Calling Programmable Function Keys Single Line Terminals Voice Over Guide to Feature Programming Program Num- Program Name...

Page 640: Ring Groups

SL1100 ISSUE 2.0 Ring Groups Description Ring Groups determine how trunks ring extensions. Generally, trunks ring extensions only if Ring Group programming allows. For example, to make a trunk ring an extension: • Assign the trunk and the extension to the same Ring Group.

Page 642

SL1100 ISSUE 2.0 DID calls to a Ring Group Program Program Name/Description Assigned Data Number 22-04-01 * Incoming Ring Group Extension Assignment Maximum of 8 digits Per ring group (1 ~ 25) assign up to 32 extensions to ring when a call (default = group 01 has extensions is sent to that group.

Page 644: Ringdown Extension (hotline), Internal/external

SL1100 ISSUE 2.0 Ringdown Extension (Hotline), Internal/ External Description With a Ringdown Extension, a user can call another extension, outside number, or Speed Dialing number by just lifting the handset. The call automatically goes through - there is no need for the user to dial digits or press additional keys.

Page 646

SL1100 ISSUE 2.0 Operation To place a call if your extension has ringdown programmed: Lift the handset. If you want to place a trunk call, press a line key before lifting the handset. Depending on the setting of your ringdown timer, you may be able to dial an Intercom call before your ringdown goes through.

Page 648

SL1100 ISSUE 2.0 Conditions • Room Monitor is for listening only. It does not allow for conversation between the monitoring and monitored extensions. • An extension user cannot monitor an Attendant. • A Multiline Terminal user cannot monitor a Single Line Terminal and a Single Line Terminal cannot monitor a Multiline Terminals.

Page 650: Figure 1-48 Single Line Terminal Room Monitoring

SL1100 ISSUE 2.0 Start Should a Single Line In PRG 42-03-12, Terminal user be able In PRG 42-03-12, enter 0. to initiate and receive enter 1. Room Monitor? In PRG 20-06-01, assign Class of Service to extensions. Should the Room Monitor...

Page 652

SL1100 ISSUE 2.0 At Ext101 make ICM call to Ext100. Room Monitor starts automatically. Press the Talk softkey at Ext101 and start ICM ring to Ext100. At Ext100 Off-hook and talk to Ext101. At either On-hook both Ext back to Monitoring and Monitored state.

Page 654

SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 11-12-13 Service Code Setup (for Service Access) - Saved Number Dial 11-12-18 Service Code Setup (for Service Access) - Clear Saved Number Dialing Data 15-07-01 Programmable Function Keys Refer to Programming Manual.

Page 656: Secondary Incoming Extension

SL1100 ISSUE 2.0 Secondary Incoming Extension Description Secondary Incoming Extensions (SIEs) are incoming appearance keys of actual stations assigned in the system. SIE keys are assigned to programmable function keys and can appear on an individual station, or multiple stations. Incoming internal calls, ringing DIL/DID/CO Transfer calls, or call forwarded calls can be picked up from an SIE.

Page 658

SL1100 ISSUE 2.0 Dial 752. Press the key you want to program. Dial Dial the number of the extension you want to appear on the key. Press Hold key once for Immediate Ring, (or skip to step 8 for Delayed Ring).

Page 660

SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. Operation To buzz your secretary or boss: Do not lift the handset. Press the buzzer key (PRG 15-07 or SC 751: 41 + secretary extension).

Page 662

SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. Operation To activate Secretary Call Pickup: Press your Secretary Call Pickup key (PRG 15-07 or SC 751: 42 + boss extension).

Page 664

SL1100 ISSUE 2.0 • Activating or stopping sensor operations must be set according to sensor specifications. • If outgoing call restriction is set in a system, the emergency call number must be pre-registered in restriction allow table, to enable the emergency call to be placed. Even if all trunks are busy, the emergency call has a higher priority and will placed.

Page 666

SL1100 ISSUE 2.0 System Availability Terminals All Multiline Terminals Required Component(s) 084M-B1, 080E-B1, 008E-B1 PZ-VM21 with VRS CF Related Features Paging Internal, External Voice Response System (VRS) Speed Dial Guide to Feature Programming Program Number Program Name Default Note 11-10-45...

Page 668

SL1100 ISSUE 2.0 Program Number Program Name Default Note 20-47-01 Watch Mode time pattern (Watch mode) 20-48-01 Security Sensor time pattern (Watch mode) 20-55-01 Sensor Delay Timer 60 seconds (V1.5 Added) (Watch mode) 35-02-22 Security Auto Dialing (Watch mode) 82-21-01...

Page 670

SL1100 ISSUE 2.0 Set up Auto Dial Setting for Security Sensor Press Speaker key + dial 617 at Multiline Terminal. Dial Security sensor number (1-6), “1”. Dial Speed dial bin number to use, “999”. Dial emergency call destination number “xxx-xxx” and press Hold key.

Page 672

SL1100 ISSUE 2.0 To Cancel the Remote Inspection Press Speaker key + dial 619 at Multiline Terminal. Dial Remote Inspection terminal number (1-6). Dial 0 (cancel). When answered the Remote Inspection ring At 12:00 o’clock start ringing at extension 200.

Page 674: Table 1-64 Selectable Display Message - Character Entry Chart

SL1100 ISSUE 2.0 System Availability Terminals All Multiline Terminals with Display Required Component(s) None Related Features Do Not Disturb (DND) Programmable Function Keys Guide to Feature Programming Program Program Name Default Number 11-11-14 Service Code Setup (for Setup/Entry Operation) - Text...

Page 676: Selectable Ring Tones

SL1100 ISSUE 2.0 Selectable Ring Tones Description An extension user can change the way trunks or internal calls ring their telephone. Selectable Ring Tones allow an extension user to set up unique ringing for their calls. This is important in a crowded work area where several telephones are close together.

Page 678: Serial Call

SL1100 ISSUE 2.0 Serial Call Description Serial Call transfers a call so it automatically returns to the transferring extension. Serial Calling saves transferring steps between users. For example, a Customer Service Representative (CSR) has a client on the telephone who needs technical advice. The CSR wants to send the call to Technical Service, but needs to advise the client of certain costs when Technical Service is done.

Page 680: Single Line Terminals

SL1100 ISSUE 2.0 Single Line Terminals Description The system is compatible with Dial Pulse and DTMF analog Single Line Terminals (SLTs). Single Line Terminal users can dial codes to access many of the features available to Multiline Terminal users. With Single Line Terminals, you can have your system simulate PBX type operation.

Page 682: Data Communications

SL1100 ISSUE 2.0 • Ringdown Extension • Save Number Dialed • Toll Restriction • Transfer • Trunk Queuing and Camp-On • Warning Tone for Long Conversation • Voice Mail • Voice Over Data Communications Refer to the individual features for additional descriptive, programming and operational information.

Page 684: Sip Trunk E.164 Clip Enhancement

SL1100 ISSUE 2.0 SIP Trunk E.164 CLIP Enhancement (This feature is for V2.0 or higher) Description With the SIP Trunk E.164 CLIP Enhancement enabled, when an incoming SIP call from an external ITSP is presented at the system with a “+” in the From header field as the international access code, it...

Page 686

SL1100 ISSUE 2.0 Delete and replace the ‘+’ and matched country code from an incoming SIP INVITE using E.164 numbering scheme PRG 84-14-16 PRG 84-14-13 Description/Comments 1: Mode 1 1: ON With a SIP INVITE for incoming calls. When a ‘+’ is presented as the international access code along with a country code that DOES NOT match the value in PRG 10-02-01, then delete the ‘+’...

Page 688: Sip Trunk E.164 Support

SL1100 ISSUE 2.0 SIP Trunk E.164 Support (This feature is for V2.0 or higher) Description With the SIP Trunk E.164 Support enabled the PBX is able to support SIP configurations where the number presentation within the SIP messages is formatted using the E.164 international numbering scheme.

Page 690

SL1100 ISSUE 2.0 Example Invite SIP Message Fields 84-14-13 10-02-01 10-02-02 Calling Party Number is = 44 1509555123 Called Party Number is = 00441202223344 Request-URI: Invite sip: 0044 1202223344@172.16.18.100 SIP/2.0 To header: To:sip:00441202223344@172.16.18.100 From header: From<sip: 44 1509555123 @172.16.0.10> No Setting Request-URI: Invite sip: 0044 1202223344@172.16.18.100 SIP/2.0...

Page 692: Network Requirements

168 port maximum. After the necessary ports (station or trunk) are removed from a system, a restart of the SL1100 is not required. Every time a system in an SL Net network is reset, a port count is performed. If the network port count is below 168, all systems are allowed to communicate.

Page 694

SL1100 ISSUE 2.0 • When Multiple Voice Mails are installed in the network, each site must have a unique Voice Mail pilot number. The pilot number assigned must be within the routable extension number range in all sites throughout the network.

Page 696

System Access and digit 2 would be assigned as network ID 1. 20-01-04 Network BLF Indication 0 ~ 64800 seconds Assign how often the SL1100 updates the DSS key BLF indi- (default) cations for remote SL Net systems (expressed in seconds). To provide BLF lamping indications across the network, this timer must be adjusted.

Page 698

SL1100 ISSUE 2.0 Program Num- Program Name Default 84-12-10 Networking CODEC Information Basic Setup - G.729 Jitter 0 ~ 255 ms Buffer (average) (default) 84-12-11 Networking CODEC Information Basic Setup - G.729 Jitter 0 ~ 255 ms Buffer (max) (default)

Page 700

SL1100 ISSUE 2.0 Program Num- Program Name Default 14-06-01 Trunk Group Routing - Priority Order Number 0 = No Setting (Calls will not route) With SL Net, four new trunk group routing options have been 001 ~ 025 = Trunk Group 1 ~ 25 added and they are 101 ~ 104.

Page 702

SL1100 ISSUE 2.0 Call Routing - Inbound (DID) Program Num- Program Name Default 22-01-06 System Options for Incoming Calls - DID Ring-No-Answer 0 ~ 64800 seconds Time (default) Use this program to assign the amount of time that a call will ring the DID Transfer Target before overflowing to Transfer Destination Number 1.

Page 704

If this is set to (1), once the last extension is called the hunting will continue to look for an idle member to receive the call. NEC recommends setting this to (1) Circular when using a de- partment group for Voice Mail.

Page 706

SL1100 ISSUE 2.0 Using the above method the caller will not log into their own box. The caller will be prompted to enter the extension number they wish to use. For the caller to log directly into the Voice Mail box of the calling extension: At a Multiline Terminal, press Speaker key or Lift the Handset.

Page 708

SL1100 ISSUE 2.0 - OR - At a Multiline Terminal, press Transfer key or Hold Key. - OR - At a Single Line telephone, hook flash. Dial #6 (PRG 11-12-31) and the Park orbit (01 ~ 64). If you hear busy tone, the orbit is busy. Try another orbit.

Page 710

SL1100 ISSUE 2.0 Conditions • The SL Desktop Suite Application does not support Centrex trunks for transferring or call forwarding off-site. • The SL Desktop Suite Application does not follow delay ringing. For example, if a virtual extension is set to delay ring and appears on a Desktop terminal, the Desktop Suite will show the call as ringing immediately.

Page 712

Define the TCP port number for the LAN CTI and O&M com- External Device 5 (SMDR Output) = 0 munication between the SL1100 and the Desktop Applications. External Device 6 (DIMOutput) = 0 External Device 9 (1st Party CTI) = 8282 External Device 11 (O&M Server) = 8010 External De-...

Page 714: Softkeys

SL1100 ISSUE 2.0 Softkeys Description Each display telephone provides interactive softkeys for intuitive feature access. It is no longer necessary to remember feature codes to access the telephone advanced features because the function of the softkeys change as the user processes calls.

Page 716: Station Hunt

SL1100 ISSUE 2.0 Station Hunt Description After calling a busy extension, a call immediately hunts to the next available member of the Hunt Group (Department Group). The caller does not have to hang up and place another Intercom call if the first extension called is unavailable.

Page 718: Station Message Detail Recording

SL1100 ISSUE 2.0 Station Message Detail Recording Version 2.0 or higher software provides; SMDR can record/print both system trunk and internal calls. Description Station Message Detail Recording (SMDR) provides a record of the system trunk calls and internal calls (V2.0 or higher). Typically, the record outputs to a customer-provided printer, terminal or SMDR data collection device.

Page 720: Table 1-66 Smdr Report Definitions

For example, with PRG 35-01-08 = 0 (Format for NA), PRG 35-01-14 = 1 (Date) and PRG 35-02-17 = 1 (Caller ID Name), if a call is received with the Caller ID Name of NEC Infrontia Corporation (24 characters), the following SMDR record is displayed:...

Page 722: Table 1-68 Smdr Report Format With Prg 35-02-14 Set To '1'

SL1100 ISSUE 2.0 Character Position Field Definition Space 7~10 TIME 11~14 Spaces 15~18 LINE 19~22 Spaces 23~30 DURATION 31~32 Spaces 33~39 STATION 40~44 Spaces 45~51 DIALLED Space 53~59 No./CLI 60~63 Spaces 64~70 ACCOUNT CR & LF Carriage return and line feed...

Page 724

SL1100 ISSUE 2.0 OUTGOING CALL/COST SUMMARY FOR WEEK ENDING nn/nn/nn TOTAL NO. OF OUTGOING PSTN CALLS: 49 TOTAL NO. OF OUTGOING ISDN CALLS: 0 NO. OF OUTGOING PSTN CALLS COSTED: 0 COST: 0 NO. OF OUTGOING ISDN CALLS COSTED: 0 COST: 0...

Page 726: Figure 1-49 Smdr With A Cpu Connection Ethernet

Program Program Name/Description Assigned Data Number 10-12-03 Default Gateway 0.0.0.0 ~ 126.255.255.254 Assign the SL1100's default gateway IP address. 128.0.0.1 ~ 191.254.255.254 192.0.0.1 ~ 223.255.255.254 (default = 0.0.0.0) 10-12-09 VoIPDB IP Address 0.0.0.0 ~ 126.255.255.254 Assign the IP Address for the VoIPDB.

Page 728: Figure 1-51 Smdr Flowchart (continued)

SL1100 ISSUE 2.0 Continued from previous page IN PRG 35-01-06, enter Should calls of any minimum duration of call In PRG 35-01-06, duration print on the that will print on the enter 0. SMDR report? SMDR report (1-65535 seconds). In PRG 35-01-07, enter...

Page 730: Figure 1-53 Smdr Flowchart (continued)

SL1100 ISSUE 2.0 Continued from previous page In PRG 35-02-14, enter 1. In PRG 35-02-15, enter 1. Should the Caller ID In PRG 35-02-15, enter number, DID number, or 1 to display the DID Caller ID name be displayed Number number.

Page 732: Station Name Assignment - User Programmable

SL1100 ISSUE 2.0 Program Program Name Default Number 20-13-21 Class of Service Options (Supplementary Service) - COS 01~15 = 1 Extension Name Operation To program your extension name: Press Speaker key. Dial 700. - OR - Press the Extension Name Change key (PRG 15-07 or SC 751: 55).

Page 734: Station Relocation</