Placing Calls On Hold At A Local Extension; Transferring Calls - Talkswitch 24-CA User Manual

Call Pick Up
To intercept a call that is ringing on any other Local Extension before or
after the Auto Attendant has engaged, pick up your handset. At the
TalkSwitch internal dial tone, dial
Extension.
To answer a call ringing specifically at another extension before or after the
Auto Attendant has answered, dial
* 7112 to pick up a call ringing at extension 112). If you are in the middle
of a call and want to connect to another incoming caller, press 'flash' to place
the first caller on hold, then dial
to connect to the second caller. Once you are finished with the second call,
or, you would like to return to the first caller, press 'flash' '5' .

3.2.3 Placing calls on Hold at a Local Extension

Place calls on hold
To place callers on hold, press 'Flash' or 'Hold' on the TalkSwitch TS-200, TS-
400 or TS-600 phones. Follow the same procedure to take callers off
immediate hold. If you have multiple callers on hold or in queue at your
extension, press 'flash' '7' to retrieve callers on a first in/first out basis.
Note: If you press the 'Hold' button on a regular phone, you are not able
to access any of the TalkSwitch features while the caller is on hold. If you
have Music on hold enabled, the caller does not hear music while on hold.

3.2.4 Transferring calls

From a Local Extension to another Local Extension, Remote Extension
or Extension Ring Group
To initiate an Unscreened Transfer, put the caller on hold (dial 'flash'), dial
the appropriate extension number and hang up. The caller is taken off hold
when the receiving extension answers. If the transferred call is not answered
after the number of rings specified in the No Answer setting for the
destination extension or if the extension is busy, one of the following
happens:
Default: The transferred call is handled according to the destination
extension's 'No Answer' or 'Busy' at extension settings.
Option: The call is transferred back to the transferring extension.
U S I N G T A L K S W I T C H
9. This routes the call to your Local
*
7 and the extension number (i.e.
*
* 9 or * 7 and the extension number
9 3