Troubleshooting - Advanced - Talkswitch 24-CA User Manual

Non-detection of disconnect-clear
This option controls the length of time after which TalkSwitch "drops" a line
when silence is heard. This safeguard is useful when a telephone line does
not send out the disconnect-clear signal that tells TalkSwitch the call is
finished.
Auto Attendant Adjustments
Since TalkSwitch allows callers to dial 100, 200, 300 series extensions and
400 series mailboxes and allows fall-through options for the single digits 1, 2,
3, 4 and 5 at the Auto Attendant, there needs to be a time limit on how long
after the first digit is pressed TalkSwitch waits for another digit before
following the single digit option. There are 3 ways to make use of this
control. Be careful not to isolate your callers from having both choices as
listed in (1).
1. With the current setting, callers can dial any Local Extension (1xx),
Remote Extension (2xx), or Ring Group (3xx) as long as the second digit
is pressed within 1.5 seconds of pressing the first digit. Callers can press
1, 2, 3, 4 or 5. When TalkSwitch detects no second digit after 1.5
seconds, it follows the programmed option for that Auto Attendant.
2. If you don't want to use options 1, 2, and 3 for any of the Auto
Attendants, you can set the option to '4 seconds' . This gives callers more
than enough time to dial all 3 digits of any extension without
accidentally falling through to one of the Auto Attendant options.
3. If you don't want to give callers the ability to dial any of the extensions
and only permit them to access single digit options, set this value to
'immediately' . As soon as TalkSwitch detects the first digit, it will follow
the specified option for that Auto Attendant.
Auto Route Selection
The Inter-Digit timeout can be set anywhere between3 and 18 seconds. The
default is 5 seconds.
2.3.7.5 Troubleshooting — Advanced
DTMF Detection
Should callers complain being misdirected when they select options at the
Auto Attendant, the following values need to be adjusted.
Minimum required time to detect a DTMF digit:
The default setting of 45ms is generally adequate for most environments. It
may be necessary to lower this value if TalkSwitch appears to have trouble
'hearing' digits when dialed at the auto attendant. Increase the time if the
system is 'hearing' ghost DTMFs and is accidentally misdirecting callers.
8 8 T A L K S W I T C H U S E R G U I D E • N O R T H A M E R I C A