Troubleshooting The Cts 3010 And Cts 3210; Contents - Cisco CTS 1000 - TelePresence System 1000 Video Conferencing Administration Manual

Troubleshooting the CTS 3010 and CTS 3210

Revised: March, 2011, OL-21845-01

Contents

You may want to periodically test system components using the hardware and software tests available in
the Cisco TelePresence System (CTS) Administration Troubleshooting window. This chapter contains
information about troubleshooting hardware and software on the following CTS devices:
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Before You Begin
1.
Note
2.
3.
4.
Note You cannot perform diagnostics during an active Cisco TelePresence system call.
Proceed to the following sections to troubleshoot system components:
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OL-21845-01
CTS 3010
CTS 3210
Obtain your IP address from the CTS Cisco Unified IP phone by touching the following softkeys:
Manual > more > Info
If you have more options on your phone, touch the more softkey until you reach the end of the
selections.
Make a note of the IP address.
Enter the IP address in your laptop's browser window.
Click Yes to accept all security connection messages.
Managing CTS 3010 and CTS 3210 Hardware Setup, page 10-2
Managing Log Files, page 10-33
Testing Audio, page 10-38
Testing the Network Connection, page 10-39
Managing Configuration Issues, page 10-39
Initiating System Restart, page 10-40
C H A P T E R
Cisco TelePresence System Administration Guide
10
10-1