Testing Audio; Related Information; Testing The Network Connection - Cisco CTS 1000 - TelePresence System 1000 Video Conferencing Administration Manual

Chapter 6 Troubleshooting the CTS 1000

Testing Audio

You can test the system audio in your meeting room and send the results to Cisco Systems technical
support for analysis.
Audio recordings can be made only while the CTS system is in a call.
Note
To record audio:
Step 1 Choose Troubleshooting > Audio.
Step 2 Click Start Recording Audio to start recording all audio in the local meeting room including audio from
remote meeting rooms. Recording will continue up to a maximum of two minutes unless you manually
stop recording.
Note Both endpoints will beep periodically during the recording process and when audio add-in participants
join the call.
Click Stop Audio Recording to stop recording.
Step 3
After you complete the recording and download the results, send the results to Cisco Systems technical
Step 4
support.

Related Information

For more system troubleshooting information, see the
Guide

Testing the Network Connection

Use the Network Connection window to view and modify the duplex and automatic negotiation settings
for the Cisco TelePresence system Ethernet connection. Auto negotiation is set to Off by default.
You can change the following network connection settings:
•
•
To manage Auto Negotiation:
Choose Troubleshooting > Network Connection.
Step 1
Click the On or Off radio button to enable or disable auto negotiation. The Apply and Reset buttons are
Step 2
activated, as shown in
When Auto Negotiation is enabled, the Duplex and Speed settings are read-only.
Note
OL-21845-01
on Cisco.com.
Auto Negotiation on
Auto Negotiation off
Figure 6-8.
Cisco TelePresence System Troubleshooting
Cisco TelePresence System Administration Guide
Testing Audio
6-35