Troubleshooting Video Quality Settings; Troubleshooting Network Cabling - Cisco CTS 1000 - TelePresence System 1000 Video Conferencing Administration Manual

Chapter 10 Troubleshooting the CTS 3010 and CTS 3210

Troubleshooting Video Quality Settings

Use the information in
Table 10-11 Troubleshooting Cisco TelePresence Screen Resolution
Problem
Video picture is good but
experiences repeated
interruptions.
See the Cisco TelePresence Network Systems 2.0 Design Guide
Note

For more system troubleshooting information, see the
Cisco.com.

Troubleshooting Network Cabling

For all Cisco TelePresence systems, the Cisco Unified IP phone is connected to the primary codec using
an Ethernet cable (RJ-45 connector). An RJ-45 connector is also required for the following additional
network connections:
•
•
For detailed cabling information, see the Routing Power and Signal Cables section in the following
documentation:
•
•
Table 10-12
OL-21845-01
Table 10-11
Possible Cause
Video quality setting is set too
high.
CTS 3010 and the CTS 3210—The following codecs are connected to the primary unit:
– Left
– Right secondary
– Presentation
An Ethernet cable (RJ-45) connects the primary codec to the user network.
Cisco TelePresence System 3010 Assembly, Use & Care, and Field Replacement Unit Guide
Cisco TelePresence System 3210 Assembly, Use & Care, and Field Replacement Unit Guide
contains problem scenarios and troubleshooting solutions for network cabling.
to troubleshoot the video picture on the displays.
Action
Log into the Cisco Unified CM administration
1.
interface.
Verify that the required settings have been made for
2.
configuring the video quality. See the
Cisco Unified Communications Manager
Configuration Guide for the Cisco TelePresence
System.
Higher bandwidth increases video quality, but
Note
may also cause packets to be dropped and video
to be interrupted.
for more information about CTS video quality.
Cisco TelePresence System Troubleshooting Guide
Cisco TelePresence System Administration Guide
Troubleshooting Video Quality Settings
on
10-41