Related Information; Testing Other Devices - Cisco CTS 1000 - TelePresence System 1000 Video Conferencing Administration Manual

Chapter 4 Troubleshooting the CTS 500
Table 4-7 Troubleshooting Presentation Devices
Problem
System Status window shows
unexpected Document Camera
status.
There is no image and a Bulb
icon appears on the CTS main
display.
Tip Presentation devices automatically shut off when there is no longer a video signal to that presentation device. An
on-screen timer counts down the remaining time to shut-down. The amount of time that it takes a device to shut down
depends on your Cisco Unified CM configuration. Most CTS devices that support
after the video signal is removed. Devices on the CTS 3000 and CTS 3200 series that have black boxes associated
with the auxiliary control take 5 minutes to shut down. See the Product Specific Configuration Layout section of the
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
information about controlling presentation devices and associated displays.

Related Information

For more information about setting up and testing presentation devices, see the
System 500 Assembly, Use & Care, and Field Replacement Unit
For more system troubleshooting information, see the
Guide

Testing Other Devices

Use the Other Devices Tab to check the following additional devices:
•
•
•
•
•
•
OL-21845-01
Possible Cause
Document camera settings may
need to be adjusted in
Cisco Unified CM.
The projector bulb has burned
out.
on Cisco.com.
Auxiliary Control Unit, page 4-34
Auxiliary LCD Displays, page 4-35
Shroud Light, page 4-35
Digital Media Player, page 4-36
Troubleshooting Other Devices, page 4-38
Related Information, page 4-39
Managing CTS 500 Hardware Setup
Possible Solution
Cisco recommends setting the Digital Visual Interface
(DVI) resolution to XGA/60 at 1024 x 768/60 Hz. See
the Optional Hardware section of the
Communications Manager Configuration Guide for the
Cisco TelePresence System
Replace the projector bulb.
PiP shut down in 10 to 15 seconds
Guide.
Cisco TelePresence System Troubleshooting
Cisco TelePresence System Administration Guide
Cisco Unified
for more information.
for more
Cisco TelePresence
4-33