Troubleshooting Network Cabling - Cisco CTS 1000 - TelePresence System 1000 Video Conferencing Administration Manual

Troubleshooting Network Cabling

Troubleshooting Network Cabling
For all Cisco TelePresence systems, the Cisco Unified IP phone is connected to the primary codec using
an Ethernet cable (RJ-45 connector). An RJ-45 connector is also required for the following additional
network connections:
•
For detailed cabling information, see the Routing Power and Signal Cables section in the
Cisco TelePresence System Assembly, Use & Care, and Field Replacement Unit Guide for your system
on Cisco.com:
•
•
Table 4-12
Table 4-12 Troubleshooting Cisco TelePresence Network Cabling
Problem
Cisco Unified IP Phone
is off.
Cisco IP Phone does not
register with the IP
network.
Cisco TelePresence System Administration Guide
4-48
An Ethernet cable (RJ-45) connects the primary codec to the user network.
Product Support > TelePresence > TelePresence Immersive Endpoints
– Cisco TelePresence System 3200 Series
– Cisco TelePresence System 3000 Series
– Cisco TelePresence System 1300 Series
Cisco TelePresence System T Series
–
Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office
Cisco TelePresence System 1100
–
Cisco TelePresence System 1000
–
Cisco TelePresence System 500 Series
–
contains problem scenarios and troubleshooting solutions for network cabling.
Possible Cause
Power to the primary unit is off.
•
Phone is not connected to the
•
phone port on the primary unit.
The system does not recognize
•
the phone or it is unregistered.
The network is down.
•
The network cable is not
•
connected to the primary unit.
The network configuration has
•
not been done or has been done
incorrectly.
Actions
Check the power connection to the Cisco TelePresence
•
System, and verify that the system is turned on.
Check the cable connection from the primary unit to the
•
Cisco Unified IP Phone. See the assembly guide for
your Cisco TelePresence system for correct cabling.
• Log into the Cisco Unified Communications Manager
administration interface. Click on the IP address and
verify phone registration Restore network operation.
See the Cisco Unified Communications Manager
Configuration Guide for the Cisco TelePresence System
for more information.
Log into the Cisco Unified Communications Manager
•
administration interface and verify that the required
settings have been made for configuring the
Cisco TelePresence system and Cisco Unified IP
Phone.
Chapter 4 Troubleshooting the CTS 500
OL-21845-01