Cisco CTS 1000 - TelePresence System 1000 Video Conferencing Administration Manual page 360

Managing CTS 3010 and CTS 3210 Hardware Setup
Table 10-6
Problem
Test pattern is not displayed.
Test pattern is not displayed.
Test pattern is not displayed.
Test pattern is not displayed.
Test pattern is not displayed.
Note The Cisco TelePresence System can display information from multiple input devices during a meeting;
if multiple input devices are sending information, the display shows the input from the last presentation
display sending information. If you do not see an input device image, try the following: for VGA devices,
unplug the device from the VGA cable, wait 5 seconds, and then plug the device back in; for document
cameras: turn the camera off, wait 5 seconds, and then restart the device.
Cisco TelePresence System Administration Guide
10-26
Troubleshooting Chart for Presentation Display Problems (continued)
Possible Cause
Video cable connector is not
connected to the presentation
display or to the primary codec.
Presentation display is set up to
receive PC input instead of input
from its video cable connector.
Video cable connector is not
securely seated in the
presentation display.
Video cable connector is not
securely seated in the primary
codec.
Video cable connector is not
inserted in the correct port on the
primary codec.
Chapter 10 Troubleshooting the CTS 3010 and CTS 3210
Possible Solution
Check that the video cable
connector is plugged into the
presentation display and into the
correct connector on the primary
codec.
Contact Cisco technical support
if you are certain that the cabling
is correct and power is applied to
the system but no image is
displayed.
Use the presentation display
remote control to configure the
presentation display for HD
video input. If your system
includes an Auxiliary Control
Unit, click Set LCD Defaults.
Seat the video cable connector
securely.
Seat the video cable connector
securely.
The video cable connector
should be connected to auxiliary
video out. Check the cabling
diagrams in "Routing Power and
Signal Cables" section in the
Cisco TelePresence System 3210
Assembly, Use & Care, and
Field-Replaceable Unit Guide.
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