Log Files - Cisco CTS 1000 - TelePresence System 1000 Video Conferencing Administration Manual

Chapter 8 Troubleshooting the CTS 1300
Step 3 Click the Download Sysop Files button at the bottom of the page to download the sysop log files. CTS
Administration software then prompts you to do one of the following:
a.
b.

Log Files

Use Log Files to retrieve log files from the Cisco TelePresence system. Log files can be retrieved from
the CTS or from the phone.
To manage log files:
Choose Troubleshooting > Log Files.
Step 1
Step 2 Select the Log Files tab. The following fields are displayed:
•
•
•
Choose from one of the following options:
Step 3
•
•
•
Note
OL-21845-01
Open to view the sysop log files—The last 100,000 bytes of the log are shown. When you download
Sysop Files, all available Sysop files will be downloaded.
Or
Save the sysop log files.
Log Status—Shows the status of the log capture, including the percentage completed.
Time Generated—Shows the time of the most recent log file capture.
Problem—Problem Type drop-down menu contains the following:
– Audio (speakers, microphones)
– Video (displays, cameras)
– Phone
– Recording
Other/Unknown
–
None —Default. No log files will be captured unless a download option is selected.
shows the log download radio button options.
Download existing log files—You must select this radio button to download logs.
Capture New Log Files—The system will capture but not download the log files.
You must disable Internet Explorer Pop-up Blocker to capture new log files with the Capture
New Log Fils button.
Cisco TelePresence System Administration Guide
Managing Log Files
Figure 8-41
8-63