Cisco CTS 1000 - TelePresence System 1000 Video Conferencing Administration Manual page 67

Chapter 3 Configuring the Cisco TelePresence System
Table 3-6 Troubleshooting the Cisco TelePresence Configuration
Problem
CTS does not auto answer
Call terminates prematurely
Conference room is
•
deleted from future
meeting schedule in
CTS Manager.
• Lost ability to invite
expected conference
room into a call.
Studio Mode recording
•
is not working.
SD InterOp feature is not
•
working.
HD InterOp feature is
•
not working.
OL-21845-01
Possible Cause
An incoming conference call is ringing
•
and the CTS does not auto answer
immediately.
• The call is connected but there is no
video
DSP failure due to incompatible CTS
software version.
The Cisco TelePresence Recording Server
(CTRS) Studio Mode recording feature is not
working and the room has been
unsubscribed.
One or more of the rooms in a conference
does not support the feature.
Troubleshooting Your Configuration
Possible Solutions
The CTS rings and auto-answers a call based
on how these features were configured in
Cisco Unified CM.
If the call is connected as audio only, check
your IP phone configuration and make sure the
"Disable Speaker/Headset" box is checked.
To disable the IP phone speaker/headset:
1. Logon to the CUCM
2. Search for your directory number (DN).
Two devices are displayed: CTS and
Cisco Unified IP Phone.
3. Click on the IP_Phone device.
4. Scroll down to the Product Specific
Configuration Layout window.
Verify that the following check-boxes are
5.
checked in the Product Specific
Configuration Layout window:
Disable Speakerphone
–
Disable Speakerphone and Headset
–
Apply and Save the configuration.
6.
Reset the device.
7.
See the Cisco Unified Communications
Manager Configuration Guide for
Cisco TelePresence System
information.
CTS devices are backward compatible up to
two CTS Software Releases. You may want to
upgrade your software.
Check Room View on CTS-Man to verify
whether a CTS device is capable of supporting
the features in a specific room. Then check
your Cisco Unified CM configuration settings
to configure the device.
See the Cisco Unified Communications
Manager Configuration Guide for the
Cisco TelePresence System
information.
Cisco TelePresence System Administration Guide
for more
for more
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