Operator Features; Direct-Line Console; Operator Hold Timer; Dlc Automatic Hold - AT&T MERLIN LEGEND Release 3.1 System Planning Manual

Operator Features

Operator Features
Operator features apply only to DLCs, QCCs, and any Direct Station Selectors
(DSSs) connected to them.
Forms Needed
Form 2a, System Numbering: Extension Jacks
Form 2d, System Numbering: Special Renumbers
Form 5d, Queued Call Console (QCC)
Form 6a, Optional Operator Features

Direct-Line Console

Use these instructions only if the system has one or more DLCs. Otherwise, skip
to the next section, "Queued Call Console (Hybrid/PBX Mode Only)." This
section contains instructions for the Operator Hold Timer and DLC Automatic
Hold features.

Operator Hold Timer

This section contains instructions to set the operator hold timer to track the
number of seconds callers are on hold for an operator. When a caller is on hold
longer than the number of seconds programmed for the timer, the operator is
reminded of the call by a single ring.
Planning Form Instructions
Under the Operator Hold Timer heading on Form 6a, do one of the following:
To keep the factory setting, check 60 Seconds.
To change the factory setting, check the second box and write the
number of seconds (10 to 255 seconds) in the space provided.

DLC Automatic Hold

This section contains instructions to set DLC Automatic Hold to place calls on
hold automatically when the operator presses another line button.
Planning Form Instructions
Under the DLC Automatic Hold heading on Form 6a, do one of the following:
To keep the factory setting (no DLC Automatic Hold), check Disable.
To automatically put calls on hold when another line button is pressed,
check Enable.
If the system includes one or more QCCs, proceed to the next section.
Otherwise, skip to the following section, "Direct Station Selector (DSS)."
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Features