Optional Operator Features - AT&T MERLIN LEGEND Release 3.0 Programming Summary Manual

Optional Operator Features

The summaries in this section affect feature programming for both DLC and
QCC operator positions and include the following:
Operator Hold Timer
DLC Operator Automatic Hold
QCC Optional Features
— Hold Return
— Automatic Hold or Release
— Queue over Threshold
— Elevate Priority
— Calls-in-Queue Alert
— QCC Operator to Receive Call Types
— Call Type Queue Priority Level
— Message Center Operation
— Automatic or Manual Extended Call Completion
— Return Ring
— Position Busy Backup
NOTE:
QCC options are available in Hybrid/PBX mode only.
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Optional Operator Features 13-1