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Answer key levels
The following table shows what functions are provided by each level of the answer key settings.
The Xs indicate the call types which will ring at answer DN telephones.
Table 97 Answer keys
Answer keys
Prime set call capture
Overflow call routing calls
Call forwarded calls
Ringing service calls
Callbacks
Blind transferred calls
Other answer key calls
Priority calls
Voice calls
All other calls
*Call Center warning: If you assign Answer DNs to Call Center telephones, ensure that your system
Answer key is set to Basic.
Overflow routing note: This feature is only supported on Answer DN telephones when systems
are set to Enhanced or Extended settings.
Hunt group overflow DN note: Ensure that a DN used for Hunt group overflow is not part of the
hunt group if it has answer DNs for the hunt group members. Answer key must also be set to
Extended.
Portable handset note: Answer Key settings do not affect the legacy portable handsets
(NetVision, DECT, or Companion).
Phantom DNs
A Phantom DN is a DN record for a telephone that does not physically exist. You can assign lines
to the telephone that can be programmed to Appear and Ring. This allows you to assign an Answer
key from the non-existent telephone to an existing telephone. This might be used in the case where
a customer number has been changed, but the number still gets used. Rather than assign a
telephone to the line, you can create a phantom DN and assign an Answer key to an active
telephone.
Programming Feature settings
Basic
Enhanced*
X
X
X
X
Programming Operations Guide
469
Extended*
X
X
X
X
X
X
X
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