Nortel Business Communications Manager 3.7 Manuals

Manuals and User Guides for Nortel Business Communications Manager 3.7. We have 1 Nortel Business Communications Manager 3.7 manual available for free PDF download: Manual

Nortel Business Communications Manager 3.7 Manual (1004 pages)

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Brand: Nortel | Category: Software | Size: 12.4 MB

Business Communications Manager
1
Software Licensing
3
- The Apache Software License, Version 1.1
  3
- Table of Contents
  5
Preface

47
- Before You Begin
  48
- Symbols Used in this Guide
  48
- About the Buttons on Your Telephones
  49
  - Table 1 Telephone Buttons
    49
  - Basic Digital Telephones: 7100 and 7000
    50
  - IP Telephones
    50
  - Portable Handsets
    50
- Text Conventions
  49
- Acronyms Used in this Guide
  51
- Related Publications
  56
- System Documentation Map
  57
- How to Get Help
  62
Chapter 1 Getting Started with Unified Manager

65
Chapter 2 Introduction

91
Chapter 3 Configuring System Parameters

103
- Accessing the Wizards
  103
- Changing System Identification Parameters
  110
  - Identifying Your System and Software Version
    110
    
    Changing the System Name
    110
    
    Viewing the System Software Version
    111
  - Changing the Business Communications Manager Time and Date
    111
  - Changing the System Domain
    112
    
    Assigning a Workgroup
    112
    
    Assigning a Domain
    112
    
    Assigning a Windows 2000 Domain
    113
  - Changing the Callpilot Region
    113
- Delayed System Restart
  114
- Figure 21 Maintenance Tools Screen
  114
- Figure 22 Job Scheduling Window
  115
Chapter 4 Managing System and User Security Access Levels

117
Chapter 5 Configuring Resources - Media Bay Modules

135
- Explaining the Media Bay Modules Headings
  136
  - Figure 35 Resources, Media Bay Modules Menus
    136
  - Identifying the Module
    137
  - Media Bay Module Bus Numbers
    137
  - Figure 36 Confirming the Programmed Bus Type
    138
  - Table 10 Bus XX Record Settings
    138
  - Module Types and Capacities
    140
    
    Table 11 Programmed Bus Types
    140
    
    GATM (Global Analog Trunk Module)
    141
  - Ports on Bus
    142
- Defining Trunk Module Types and Settings
  142
  - Configuring the Trunk Module to Line Type
    143
  - Figure 37 Example of PRI Module Settings
    143
  - Table 12 Module Record Values
    144
  - Determining Clock Sources for Dtms or Bris
    147
    
    Timing Within Networks
    148
  - T1 Interface Parameters (Region-Specific)
    148
    
    Table 13 TI Parameters
    148
    
    Interface Levels
    149
    
    Internal CSU
    149
  - E1 Parameters (Region-Specific)
    150
  - PRI Call-By-Call Service Selection
    150
  - Table 14 Services Available for each PRI Protocol
    150
  - Table 15 Module Record Values
    151
  - Provisioning Lines (PRI, T1, DASS2)
    152
    
    Provisioning a Line
    152
    
    Provisioning BRI Loops/Lines
    153
    
    Deprovisioning a Line/Loop
    153
  - PRI B-Channel Provisioning
    154
  - Trunk Module Ports Programming
    154
    
    Figure 38 Finding State of Port on Bus
    154
    
    PRI Version Information
    155
- Viewing Station Module Information
  155
- Internally-Driven Channels
  158
- Working with the Modules
  158
Chapter 6 Data and Split-Line Configuration

161
- Configuring the DDI Mux Module
  161
- Universal T1 WAN (UTWAN)
  169
  - Activating the UTWAN Feature
    169
  - UTWAN Connection
    170
    
    Frame Relay
    170
    
    Point-To-Point-Protocol (PPP)
    170
    
    Fragmentation
    170
    
    RTP Header Compression
    170
    
    Data Compression
    171
  - Configuring the Business Communications Manager to Use the UTWAN
    171
  - Assigning Lines for Voice Traffic
    171
  - Assigning Lines for Data Traffic
    172
    
    Determining Which Lines Are Available to the UTWAN
    172
    
    Table 19 Bandwidth Available Per Channel
    172
    
    Table 20 Line Numbers for the UTWAN Based on the DS30 Bus of the DTM
    172
    
    Changing the Line Type
    173
    
    Assigning Lines to the Data Module
    173
    
    Removing a Line Assigned for Data Traffic
    174
  - Configuring the UTWAN Network Interface Parameters
    175
  - Configuring the UTWAN Summary Parameters
    175
  - Table 21 UTWAN Summary Parameters
    175
  - Configuring the UTWAN to Use a Frame Relay Link
    177
    
    Configuring the Frame Relay Parameters
    177
    
    Table 22 UTWAN Frame Relay Parameters
    177
    
    Configuring the PVC Configuration Parameters
    179
    
    Table 23 WAN PVC Configuration Parameters
    179
  - Configuring the UTWAN to Use a PPP Link
    181
    
    Configuring the PPP Parameters
    181
    
    Table 24 PPP Parameters
    181
    
    Configuring the LCP Options
    183
    
    Table 25 LCP Options
    183
    
    Configuring the IPCP Options
    184
    
    Table 26 IPCP Options
    184
    
    Configuring the PPP User List
    185
    
    Table 27 PPP User Parameters
    185
  - Configuring Additional IP Addresses for the UTWAN
    187
    
    Examples of Uses of Multiple IP Addresses
    187
    
    Restrictions When Using Multiple IP Addresses
    187
    
    Adding an Additional IP Address
    187
    
    Table 28 Additional WAN IP Addresses
    187
    
    Modifying an Additional IP Address
    188
    
    Deleting an Additional IP Address
    188
  - Viewing the UTWAN Performance
    189
  - Viewing UTWAN Resources
    189
- Configuring a Data Module
  190
  - Viewing the Data Module Settings
    190
  - Programming the Baystack Settings
    190
  - Fixed Access
    191
    
    Adding Line Assignments
    191
    
    Deleting Line Assignments
    191
  - Switched Access (PRI & BRI)
    191
  - Line Assignment
    192
  - Adding Line Assignments
    192
    
    Deleting Line Assignments
    192
  - Line Pool Access
    193
    
    Adding Line Pool Access
    193
    
    Deleting Line Pool Access
    193
Chapter 7 Telephony Services Overview

195
- Process Map: Creating Telephony Services
  197
- Figure 47 Tasks for Installing the Telephony Components
  197
- Telephony Services Headings
  198
- Planning Your Telephony Services
  200
  - Three Basic System Telephony Configurations
    201
    
    Square System
    201
    
    Figure 50 Square System
    201
    
    PBX System
    202
    
    Figure 51 PBX System
    202
    
    DID System
    203
    
    Figure 52 DID System
    203
- Telephony Metrics
  204
Chapter 8 Telephony Feature Planning

205
- Creating Numbering Plans
  206
  - Outgoing Calls
    209
  - Incoming Calls
    210
  - Figure 53 Incoming Public and Private Call Coding
    211
- Name a Telephone, a Line or a Hunt Group
  212
- Incoming and Outgoing Call Display
  213
- Programming Line Access
  214
  - Making Lines Available
    214
  - Incoming Calls
    216
  - Outgoing Calls
    216
- Answering Calls
  217
  - Distinctive Ring Patterns
    217
  - Centralized and Group Answering
    218
  - Pick up Features
    219
- Make a Call
  221
  - Emergency 911 Dialing
    222
  - Select How You Dial Your Calls
    222
  - Receive a Busy Signal on an Internal Call
    222
  - Create a Conference Call
    223
  - Time-Saving Features
    223
- Handling Calls
  224
  - Holding Calls
    224
  - Parking or Transferring Calls
    225
  - Sharing Calls by Parking on SWCA Buttons
    225
  - Forwarding Calls
    226
- Prevent Calls from Ringing at Your Telephone
  227
- Communicating in the Office
  228
- Figure 163 Setting System Timers
  229
- Using Handsfree and Mute
  230
- Track Your Incoming Calls
  230
- Use Alternate or Scheduled Services
  232
- Special Telephones
  232
  - Auxiliary Devices
    233
    
    Legacy Devices
    234
- Call out to External Systems Using Host System Dialing
  234
- Call in from Outside the System
  236
- Controlling Telephone Programming Access
  236
- Special Features
  237
Chapter 9 Configuring Lines

239
- Understanding the Process of Line Configuration
  240
- Figure 54 Process Map: Configuring the Lines for Your System
  240
- Understanding How the System Identifies Lines
  241
  - Figure 55 Lines Menus and Fields
    241
  - Copying Line Programming
    242
  - Determining Which Lines You Need to Program
    242
    
    Voip Lines (Require Keycode)
    242
    
    Target Lines
    243
    
    Physical Lines
    243
    
    Table 30 DS30 Number and Offset Line-Loop Default List
    244
    
    All Lines
    246
- Using the General Record
  247
- Figure 56 Using the Lines General Screen
  247
- Table 31 General Record Values
  247
- Assigning Trunk/Line Data
  248
  - Loop Start Analog/Digital Fields
    249
  - Table 32 Loop Start Analog and Digital Fields
    249
  - Ground Start Fields
    252
  - Table 33 Ground Start Fields
    252
  - DID Fields
    254
  - Table 34 DID Line Fields
    254
  - E&M Fields
    256
  - Table 35 E&M Line Fields
    256
  - Target Lines and DASS2 Fields
    259
  - Table 36 Target Lines and DASS2 Line Fields
    259
  - PRI Fields
    261
  - Table 37 PRI Line Fields
    261
  - BRI Fields
    262
  - Table 38 BRI Line Fields
    262
  - DPNSS Fields
    264
  - Table 39 DPNSS Line Fields
    264
  - Voip Fields
    265
  - Table 40 Voip Line Data Fields
    265
  - Lines Field Cross-Reference Chart
    267
  - Table 41 Combined Line Settings Table
    267
  - Turn Privacy on or off for a Call
    270
  - Received
    271
  - Line Pool Tips
    271
  - Figure 57 Target Line Private and Public Received Numbers
    271
  - Using Loss Packages
    272
  - Table 42 Loss Package Settings
    272
- Assigning Restrictions
  273
- Setting Line Telco Features
  275
- Figure 60 Choosing a Remote Voice Message Center
  275
Chapter 10 Configuring BRI Loops

277
- Figure 61 Loops Headings
  277
- Table 47 Loop Settings
  277
- BRI Configuration Process Map
  278
  - Using an NT-1 for BRI U2/BRI U4
    278
  - Figure 62 Process Map: Configuring the Loops for Your BRI Module
    278
- Identifying BRI T-Loops (T1 Profiles)
  279
  - Figure 63 T-Loop Screen (T1 Profiles)
    279
  - Table 45 Loop Settings
    279
  - Adding Spids
    280
    
    Identifying the SPID B-Channels
    280
    
    Figure 64 Adding a SPID
    280
    
    Figure 65 Assign Number of B-Channels Per SPID
    280
    
    Adding SPID Network Dns
    281
    
    Figure 67 Specifying a Network DN Call Type
    281
- Identifying BRI T-Loops (ETSI, QSIG)
  282
- Figure 68 T-Loop Screen (UK Profile)
  282
- Table 46 Loop Settings
  282
- Configuring D-Packet Service for T Loops
  284
- Figure 69 Enable/Disable D-Packet Service, and Associate a Loop
  284
- Figure 70 Add a D-Packet Service
  284
- Provisioning the Loop Variables
  285
- Setting BRI for ISDN Device Connections
  289
  - Wiring Internal Connections
    289
  - Figure 76 BRI RJ45 Wiring Array
    289
  - Configuring S-Loops
    290
    
    Figure 77 S-Loop Screen (North American Profile)
    290
    
    Assigning Dns to the S- Loop
    291
    
    Figure 78 Adding a DN to the Loop DN Group
    291
    
    Configure the ISDN Terminal Records
    292
    
    Figure 79 Adding a Loop DN
    292
Chapter 11 Controlling Access into the System

293
- Figure 80 Process Map: Access Headings
  293
- Defining DN Length
  294
  - Changing the DN Length
    295
  - Figure 81 DN Length Screen
    295
  - Using the Received # Length
    296
  - Changing the Received # Length
    296
  - Figure 82 Received # Length, (PBX Template Default)
    296
- Assigning Target Lines
  297
- Configuring for Remote Access
  300
- Creating Direct Inward System Access (DISA)
  301
  - Remote Access Line Settings
    301
  - Remote Access on Loop Start Trunks
    302
  - Remote Access on T1 DID Trunks
    302
  - Remote Access on PRI
    302
  - Remote Access on DPNSS Lines
    303
  - Remote Access on a Private Network
    303
- Defining Remote Access Packages
  304
  - Defining Line Pool Access for Remote Packages
    304
  - Defining Remote Page for Remote Packages
    304
- Using COS Passwords
  305
  - Figure 85 Setting Remote Page for a Remote Access Package
    305
  - Creating COS Parameters
    306
  - Figure 86 Assigning COS Password and Remote Access Parameters
    306
  - Table 50 COS Password Values
    306
  - Notes about COS Passwords
    307
  - COS Examples
    308
  - External Access Tones
    308
  - Table 51 External Access Tones
    308
Chapter 12 Configuring Outgoing Calls

311
Chapter 13 Configuring DN Records, an Overview

365
Chapter 14 Configuring Dns Using the Wizards

381
Chapter 15 Configuring Dns for System Devices

399
- Figure 124 First and Second-Level System Dns Headings and Features
  400
- Copying Settings to Other Dns
  401
- Figure 125 Headings Found under Typical DNXXX Heading
  401
- Table 75 Copy Values
  402
- Identifying the Telephone (General Heading)
  403
- Figure 126 DN General Screen for Digital and IP Telephones
  403
- Table 76 General Record Values
  404
- Configuring Line Access
  405
  - Assigning Line Access
    406
    
    Figure 127 Line Access Fields
    406
    
    Table 77 Telephone Line Access Fields
    406
    
    Rules about Assigning Prime Lines
    407
    
    Assigning Intercom (I/C) Buttons (Keys)
    408
    
    Private OLI Notes
    408
- Determining Line Assignments
  409
- Assigning Line Pool Access
  414
  - About PRI Line Pools
    414
- Using Answer Dns
  414
  - Assigning Answer Dns
    415
    
    Answer DN Notes
    415
    
    Figure 132 Answer Condition for Answer DN
    415
- Defining Device Capabilities
  417
  - Figure 133 Features that Define Telephone Feature Capabilities
    417
  - Configuring the Capabilities Features
    418
    
    Table 79 Capabilities Fields
    418
    
    Line Redirection Notes
    420
- Assigning Call Forward
  421
  - Figure 134 Configuring Call Forward
    421
  - DPNSS Notes
    422
  - Table 80 Call Forward Fields
    422
  - Table 81 Embark Validation Error Messages
    422
- Assigning a Hotline
  423
- Table 82 Hotline Values
  423
- Determining Analog Settings
  424
  - Figure 135 ATA Settings for a DN
    424
  - Table 83 ATA Settings
    424
  - MWI Tone/Lamp Matrix
    425
  - Table 84 Availability of MWI Signals
    425
- Setting Intrusion Controls
  426
- Setting SWCA Call Groups
  427
- Defining User Preferences
  428
  - Figure 137 User Preference Telephone Settings
    428
  - Configuring User Preferences
    429
    
    Table 86 User Preference Choices
    429
    
    Call Log Notes
    430
- Programming Telephone Buttons
  432
  - Figure 138 Button Programming Options
    432
  - Configuring Buttons from the DN Record
    433
    
    Table 87 Button Programming Choices
    433
    
    Notes about Button Programming
    434
    
    Replacing Digital Telephones
    434
- Button Labeling
  435
- Default Button Assignments
  435
- Configuring User Speed Dialing
  444
- Setting up CAP Stations
  446
- Programming Restrictions for Dns
  452
- Configuring Telco Features
  456
- Figure 156 DN Telco Features Fields
  456
- Table 93 Telco Features Settings
  456
- Voice Mail Settings
  457
  - Deleting a Mailbox
    457
  - Table 94 DN Voice Mail Settings
    457
Chapter 16 Configuring System Settings

459
- Network Name Display
  461
- Programming Feature Settings
  465
Chapter 25

468
Chapter 17 Configuring Schedules

489
Chapter 18 Configuring Public Networks

503
Chapter 19 Configuring Private Networks

509
Chapter 20 Configuring Private Networks with SL-1 MCDN

523
Chapter 21 Configuring ETSI QSIG and DPNSS Network Services

547
- Networking with ETSI QSIG
  548
- Figure 190 ETSI QSIG Networking
  548
- ETSI Euro Network Services
  549
- Table 126 Hardware Programming for Branch Offices
  549
- Table 127 ETSI Network Values
  550
- DPNSS 1 Services
  551
- DPNSS 1 Capabilities
  551
  - DPNSS to Embark Connections
    552
- DPNSS 1 Features
  552
  - Three Party Service
    553
  - Making a Conference Call
    553
  - Using the Diversion Feature
    553
    
    Restrictions by Telephone Type
    554
    
    Setting Diversion
    554
  - Using the Redirection Feature
    555
    
    Restrictions by Telephone Type
    555
    
    Setting Redirection
    555
  - Executive Intrusion
    555
    
    Restrictions by Telephone Type
    556
    
    Intrusion Levels
    556
    
    Programming IPL on a Telephone
    556
  - Call Offer
    557
    
    Call Offer Displays
    557
    
    Restrictions by Telephone Type
    557
    
    User Actions
    558
  - Route Optimization
    558
    
    Setting Route Optimization
    558
  - Loop Avoidance
    559
    
    Programming Loop Avoidance
    559
- Private Networking with DPNSS
  559
Chapter 22 Configuring Centralized Voice Mail

563
Chapter 23 Configuring Hunt Groups

577
- Figure 198 Hunt Groups Menus and Fields
  577
- How to Use Hunt Groups
  578
- Identifying a Hunt Group
  579
  - Figure 199 Hunt Group XX Screen
    579
  - Table 132 Hunt Group Settings
    579
  - Figure 200 Broadcast Call Mode
    581
  - Hunt Group Modes
    581
  - Figure 201 Linear Call Mode
    582
  - Figure 202 Rotary Call Mode
    582
- Hunt Group Members
  583
  - Adding a Hunt Group Member
    583
    
    Removing a Hunt Group Member
    584
    
    Removing All Members from a Hunt Group
    584
    
    Figure 203 Hunt Group XX Screen
    584
    
    Table 133 Hunt Group Member Settings
    584
  - Moving Members
    585
  - Figure 204 Moving Hunt Group Members
    585
- Programming Hunt Group Lines
  586
  - Assigning a Line to a Hunt Group
    587
    
    Unassigning a Line
    587
    
    Unassigning All Lines
    587
    
    Figure 205 Adding Lines to Hunt Groups
    587
- Feature Operation Within Hunt Groups
  588
- Table 134 Hunt Group Feature Operation
  588
- Monitoring Hunt Groups
  589
  - Setting up Silent Monitoring
    589
  - Figure 206 Silent Monitoring System Settings
    589
  - Table 135 Silent Monitor System Settings
    589
  - Using Silent Monitor
    590
  - Using Hunt Group Metrics
    591
Chapter 24 Configuring Hospitality Services

593
- Figure 208 Hospitality Commands and Settings
  593
- About the Hospitality Feature
  594
  - Hospitality Telephone Definitions
    594
  - Alarm Time (AL) Feature
    594
  - Power Failures
    595
- Setting up Hospitality Services
  595
- Figure 209 Hospitality Service Times and Passwords
  595
- Table 136 Hospitality Main Settings
  595
- Identifying Room Telephones
  596
- Figure 210 Hospitality Room Settings
  596
- Table 137 Room Settings
  596
- Identifying Call Permissions
  597
- Programming Alarm Data
  598
  - Setting Alarm Parameters
    598
  - Figure 212 Alarm Data Fields
    598
  - Table 139 Alarm Data Settings
    598
  - Configuring for Expired Alarms
    599
  - Figure 213 Expired Alarms Fields
    599
  - Table 140 Alarm Data Settings
    599
- Using the Hospitality Services Admin Telephone
  600
- Using the Hospitality Services Room Telephone
  602
  - Setting the Alarm on a Room Telephone
    602
    
    Change or Cancel an Alarm Time
    603
    
    Turn off an Alarm
    603
  - Setting the Room Condition
    604
Configuring the Music Source

605
Chapter 26 Configuring the MSC Resources

613
- Types of MSC Resources
  613
  - Signaling Channels
    614
  - Media Channels
    614
  - DSP Resources
    614
  - Voice Bus Paths
    614
  - Media Gateways
    614
- Rules for Managing the MSC Resources
  615
  - Signaling Channel Rules
    615
  - Media Channel Rules
    615
    
    Example of How to Estimate Peak Media Channel Usage
    616
  - DSP Resources Rules
    617
  - Voice Bus Path
    617
  - Table 144 DSP Resource Requirements
    617
  - Media Gateways
    618
- Determining the MSC Resources You Require
  618
  - ISDN WAN (Dial-Up/Nailed-Up)
    618
  - DECT Mobility (Legacy System)
    619
  - Voice Mail and ACD
    619
  - IVR and IVR Fax
    620
  - IP Telephones
    620
  - IP Trunks
    621
  - Record of Required MSC Resources
    623
  - Table 145 Required MSC Resources
    623
  - Evaluation
    624
    
    Table 146 Evaluation of Required Business Communications Manager Configuration
    624
    
    Example of a Business Communications Manager Configuration
    625
    
    Table 147 Example of Required Configuration
    625
    
    Table 148 Evaluation for the Example of Required Configuration
    625
- Configuring the MSC Resources
  626
  - Viewing the MSC Information
    626
  - Table 149 MSC Information Parameters
    626
  - Viewing the MS-PEC Configuration
    627
  - Table 150 MS-PEC Information
    627
  - Understanding the MSC Minimum and Maximum Values
    628
    
    Minimum
    628
    
    Maximum
    628
    
    Table 151 Advantages and Disadvantages of Minimum and Maximum Values
    628
  - Viewing the MSC Configuration
    629
  - Changing the MSC Configuration
    629
  - Table 152 MSC Configuration Parameters
    629
  - Creating a Custom MSC Configuration
    630
  - Table 153 MSC Custom Configuration Parameters
    630
  - Table 154 MSC Component Parameters
    631
- DTMF Configuration
  632
- Changing the DS30 Split
  633
- Configuring Double Density
  634
- Figure 215 Double Density Mode Choices
  635
Chapter 27 Using a Wizard to Change Data Parameters

637
Chapter 28 Configuring DHCP

641
- DHCP Configuration Overview
  641
- Configuring the DHCP Mode
  642
- Configuring a DHCP Server
  643
- Table 156 DHCP Server Summary Attributes
  643
- Table 157 DHCP Global Options
  644
- Table 158 DHCP Summary Settings
  645
- LAN Settings for DHCP Server
  646
- Remote Scope
  654
- Configuring a DHCP Relay Agent
  662
  - Deleting a Server from the Server List
    662
- LAN Settings for DHCP Relay Agent
  663
- Table 170 Relay Agent Interface Parameters
  663
- Importing and Exporting DHCP Data
  664
  - Exporting DHCP Data
    664
  - Importing DHCP Data
    665
  - Reconciling the DHCP Data
    665
Chapter 29 Configuring the LAN Resources

667
- Viewing the LAN Resources
  667
- Configuring LAN Resources
  668
Chapter 30 Configuring the WAN Resources

673
- Permanent WAN Connection
  673
  - Frame Relay
    673
  - Point-To-Point-Protocol (PPP)
    674
  - Multi-Link Point-To-Point Protocol (MLPPP)
    674
  - WAN Data Compression
    674
- Viewing WAN Resources
  674
- Setting Global WAN Parameters
  675
  - Configuring the PPP Password List
    675
    
    Table 175 PPP Password Parameters
    675
    
    Deleting an Item from the PPP Password List
    676
    
    Modifying an Existing Item on the PPP Password List
    676
- Configuring the WAN Interfaces
  677
  - Configuring WAN Summary Parameters
    677
  - Table 176 WAN Summary Parameters
    677
  - Setting WAN Line Parameters
    679
  - Table 177 WAN Line Parameters
    679
  - Setting WAN Sync Parameters
    680
  - Setting WAN Frame Relay Parameters
    680
  - Table 178 WAN Sync Parameters
    680
  - Table 179 WAN Frame Relay Parameters
    681
  - PVC Congestion Control
    682
    
    Adding PVC Congestion Control
    682
    
    Table 180 WAN PVC Congestion Control Parameters
    682
    
    Modifying PVC Congestion Controls
    683
    
    Deleting a PVC Congestion Control
    683
  - WAN PPP Parameters
    683
  - Table 181 WAN PPP Parameters
    684
  - Configuring Multiple IP Addresses for a WAN Interface
    685
    
    Examples of Uses of Multiple IP Addresses
    685
    
    Restrictions When Using Multiple IP Addresses
    685
    
    Adding an Additional IP Address
    685
    
    Modifying an Additional IP Address
    686
    
    Deleting an Additional IP Address
    686
    
    Table 182 Additional WAN IP Addresses
    686
  - Configuring the DLCI to IP Mapping
    687
    
    Adding DLCI to IP Mapping
    687
    
    Table 183 DLCI to IP Mapping Parameters
    687
    
    Modifying DLCI to IP Mapping
    688
    
    Deleting DLCI to IP Mapping
    688
  - WAN Performance
    688
Chapter 31 Configuring the Dial up Resources

689
Chapter 32 Configuring DNS

707
- Using the Business Communications Manager DNS Service
  708
- Table 199 DNS Summary Attributes
  708
Chapter 33 Configuring IP Routing

709
- Routing Information Protocol (RIP)
  709
- Open Shortest Path First (OSPF)
  710
- IP Routing Protocol Precedence
  710
- Table 200 IP Routing Protocol Precedence
  710
- Configuring IP Routing Global Settings
  711
- Configuring IP Routing on an Interface
  713
  - Configuring RIP Parameters on a Network Interface
    713
  - Table 204 IP RIP Parameters
    714
  - Enabling the RIP Subnet Summary
    715
  - Disabling the RIP Subnet Summary
    716
  - Configuring OSPF Parameters on a Network Interface
    716
  - Table 205 IP OSPF Parameters
    717
  - OSPF NBMA Neighbors
    718
    
    Adding OSPF NBMA Neighbors
    718
    
    Modifying OSPF NBMA Neighbors
    718
    
    Table 206 IP OSPF NBMA Neighbor Parameters
    718
    
    Deleting OSPF NBMA Neighbors
    719
  - Static Routes
    719
    
    Adding a Static Route to the Routing Table
    719
    
    Table 207 IP Static Route Attributes
    719
    
    Modifying the Static Route Configuration
    720
    
    Deleting a Static Route
    720
- Restarting the Router
  721
Chapter 34 Configuring Web Cache

723
Chapter 35 Configuring Qos Monitor

727
Chapter 36 Configuring Net Link Manager

733
Chapter 37 Configuring NAT (Network Address Translation)

737
- Static NAT
  737
- Dynamic NAT
  737
- NAT and IP Firewall Filters
  738
- Managing Business Communications Manager
  738
- Enabling and Disabling NAT
  738
- Table 214 NAT Summary Attributes
  738
- Configuring an Interface with NAT
  739
Chapter 38 Configuring NTP Client

749
Chapter 39 Virtual Private Networks (VPN)

753
Chapter 40 Policy-Enabled Networking

795
- Policy Configuration Overview
  795
  - Differentiated Services (Diffserv) Overview
    795
    
    Diffserv IP Quality of Service (Qos) Architecture
    796
    
    Diffserv Components
    797
    
    Figure 219 Diffserv Bandwidth Brokers and Nodes
    797
    
    IP Service Classes
    798
    
    Table 242 Service Classes
    798
    
    Packet Classifiers
    799
    
    Table 243 Default Queue Mapping for Business Communications Manager
    799
  - Cops
    800
  - Policy Overview
    800
- Implementing Quality of Service (Qos)
  801
  - Configuring the Qos Summary Parameters
    801
  - Table 244 Qos Summary Parameters
    801
  - Configuring Devices
    802
    
    Creating an Interface Group Configuration
    802
    
    Table 245 Qos Advanced Parameters
    802
    
    Table 246 Qos Interface Group Table Parameters
    802
    
    Modifying an Interface Group Configuration
    803
    
    Deleting an Interface Group Configuration
    803
  - Configuring Policy Rules
    804
    
    Creating an IP Filter Configuration
    804
    
    Table 247 Qos IP Filter Parameters
    804
    
    Modifying an IP Filter Configuration
    805
    
    Deleting an IP Filter Configuration
    806
    
    Creating an IP Filter Group Entry
    806
    
    Table 248 Qos IP Filter Group Parameters
    806
    
    Modifying an IP Filter Group Configuration
    807
    
    Deleting an IP Filter Group Entry
    807
  - Configuring Actions
    807
    
    Creating an Action
    807
    
    Modifying an Action Entry
    808
    
    Deleting an Action Entry
    808
    
    Table 249 Qos Action Parameters
    808
  - Configuring Qos Policies
    809
    
    Adding a Policy
    809
    
    Table 250 Qos Policy Parameters
    809
    
    Modifying a Policy
    810
    
    Deleting a Policy
    810
- Implementing Common Open Policy Services (COPS)
  811
- Configuring the Policy Agent Characteristics
  816
- Table 254 Policy Agent Settings
  816
- Table 255 Policy Server Settings
  816
- Table 256 Policy Class Support
  817
- Table 257 Policy Device Identification
  817
Chapter 41 Configuring IP Firewall Filters

819
Appendix A Defining Region-Based Defaults

833
Appendix B System Features

849
Appendix C ISDN Overview

857
- Welcome to ISDN
  857
  - Analog Versus ISDN
    858
  - Types of ISDN Service
    858
  - ISDN Layers
    859
  - ISDN Bearer Capability
    859
- Services and Features for ISDN BRI and PRI
  860
  - PRI Services and Features
    860
  - BRI Services and Features
    860
    
    Network Name Display
    861
    
    Name and Number Blocking (ONN)
    862
    
    Call by Call Service Selection for PRI
    862
    
    Emergency 911 Dialing
    863
    
    2-Way DID
    863
    
    Dialing Plan and PRI
    863
- ISDN Hardware
  864
  - PRI Hardware
    864
  - BRI Hardware
    864
    
    S Reference Point
    865
    
    T Reference Point
    865
    
    Figure 220 S Reference Point
    865
  - Clock Source for ISDN
    866
  - Figure 221 T Reference Point
    866
  - ISDN BRI NT1 Equipment
    867
- ISDN Standards Compatibility
  867
- Planning Your ISDN Network
  867
- Ordering ISDN PRI
  868
- Ordering ISDN BRI
  868
- Supported ISDN Protocols
  869
- ISDN Programming
  870
  - Program PRI Resources
    870
  - Programming ISDN BRI Resources
    871
  - Program PRI Lines
    872
  - Program ISDN BRI Lines
    872
  - Program Direct Inward System Access (DISA) on PRI Lines
    873
    
    Method 1
    873
    
    Method 2 (North America Only)
    873
  - Program ISDN Equipment
    874
    
    Terminal Equipment for BRI Cards
    874
    
    Devices on an S Loop (BRI Cards Only)
    874
    
    S or LT Loop DN
    874
    
    D-Packet Service (BRI Only)
    875
Appendix D Configuring an Analog Device

877
- Table 282 Analog Devices
  877
- Table 283 Feature Matrix for Analog Devices
  877
- Configuring an Analog Device DN Record
  878
  - Table 284 DN Record Headings
    878
  - Figure 222 Active Set DN Screen Example
    879
  - Figure 223 General Screen Example
    879
  - General Heading
    879
  - Table 285 General Record Fields
    879
  - Line Access
    880
    
    To Assign Lines
    880
    
    Figure 224 Line Access Screen Example
    880
    
    Table 286 Line Assignment Fields
    880
    
    To Assign Line Pools
    881
    
    To Assign a Prime Line
    881
    
    Figure 225 Line Access Screen Example
    881
  - Defining Device Capabilities
    882
  - Figure 226 Capabilities Screen Example
    882
  - Table 287 Prime Line Field
    882
  - Figure 227 Capabilities Fields Screen Example
    883
  - Table 288 Capabilities Fields
    883
  - Assigning an External Hotline
    884
  - Figure 228 External Hotline Screen Example
    884
  - Determining Analog Device Settings
    885
  - Figure 229 ATA Settings Example
    885
  - Table 289 Hotline Values
    885
  - Table 290 ATA Settings
    885
  - Figure 230 Set Restriction Example
    886
  - Reviewing Set Restrictions
    886
Glossary

887
- Numerical
  887

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Nortel Business Communications Manager 3.7 Manual (1004 pages)

Table of Contents

Preface

Chapter 1 Getting Started with Unified Manager

Chapter 2 Introduction

Chapter 3 Configuring System Parameters

Chapter 4 Managing System and User Security Access Levels

Chapter 5 Configuring Resources - Media Bay Modules

Chapter 6 Data and Split-Line Configuration

Chapter 7 Telephony Services Overview

Chapter 8 Telephony Feature Planning

Chapter 9 Configuring Lines

Chapter 10 Configuring BRI Loops

Chapter 11 Controlling Access into the System

Chapter 12 Configuring Outgoing Calls

Chapter 13 Configuring DN Records, an Overview

Chapter 14 Configuring Dns Using the Wizards

Chapter 15 Configuring Dns for System Devices

Chapter 16 Configuring System Settings

Chapter 25

Chapter 17 Configuring Schedules

Chapter 18 Configuring Public Networks

Chapter 19 Configuring Private Networks

Chapter 20 Configuring Private Networks with SL-1 MCDN

Chapter 21 Configuring ETSI QSIG and DPNSS Network Services

Chapter 22 Configuring Centralized Voice Mail

Chapter 23 Configuring Hunt Groups

Chapter 24 Configuring Hospitality Services

Configuring the Music Source

Chapter 26 Configuring the MSC Resources

Chapter 27 Using a Wizard to Change Data Parameters

Chapter 28 Configuring DHCP

Chapter 29 Configuring the LAN Resources

Chapter 30 Configuring the WAN Resources

Chapter 31 Configuring the Dial up Resources

Chapter 32 Configuring DNS

Chapter 33 Configuring IP Routing

Chapter 34 Configuring Web Cache

Chapter 35 Configuring Qos Monitor

Chapter 36 Configuring Net Link Manager

Chapter 37 Configuring NAT (Network Address Translation)

Chapter 38 Configuring NTP Client

Chapter 39 Virtual Private Networks (VPN)

Chapter 40 Policy-Enabled Networking

Chapter 41 Configuring IP Firewall Filters

Appendix A Defining Region-Based Defaults

Appendix B System Features

Appendix C ISDN Overview

Appendix D Configuring an Analog Device

Glossary

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