Requesting Technical Support - Juniper NETWORK AND SECURITY MANAGER 2010.4 - CONFIGURING SCREENOS DEVICES GUIDE REV 01 Manual

Configuring ScreenOS Devices Guide

Requesting Technical Support

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Table 4: Network and Security Manager Publications (continued)
Book
Network and Security
Manager Online Help
Network and Security
Manager API Guide
Network and Security
Manager Release Notes
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or JNASC support contract,
or are covered under warranty, and need postsales technical support, you can access
our tools and resources online or open a case with JTAC.
JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
http://www.juniper.net/customers/support/downloads/710059.pdf
Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/
JTAC Hours of Operation —The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
Find CSC offerings: http://www.juniper.net/customers/support/
Search for known bugs:
Find product documentation:
Find solutions and answer questions using our Knowledge Base:
Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
Description
Provides task-oriented procedures describing how to perform basic
tasks in the NSM user interface. It also includes a brief overview of
the NSM system and a description of the GUI elements.
Provides complete syntax and description of the SOAP messaging
interface to the Network and Security Manager.
Provides the latest information about features, changes, known
problems, resolved problems, and system maximum values. If the
information in the Release Notes differs from the information found
in the documentation set, follow the Release Notes.
Release notes are included on the corresponding software CD and
are available on the Juniper Networks Website. The documentation
is also available on the Internet. You can order a set of printed
documents from your Juniper Networks sales representative.
.
http://www2.juniper.net/kb/
http://www.juniper.net/techpubs/
.
http://kb.juniper.net/
Copyright © 2010, Juniper Networks, Inc.