Inter-Tel encoreCX ECX 1000 Manuals

Manuals and User Guides for Inter-Tel encoreCX ECX 1000. We have 1 Inter-Tel encoreCX ECX 1000 manual available for free PDF download: Administrator's Manual

Inter-Tel encoreCX ECX 1000 Administrator's Manual (109 pages)

Brand: Inter-Tel | Category: Telephone | Size: 0.91 MB

Table of Contents
2
Fcc Information
8
FCC Part 68 Exhibit J
8
Warning
9
Safety Regulations
10
Important Safety Instructions
10
Save These Instructions
11
Software License Agreement
13
Definitions
13
License
13
Non-Permitted Uses
14
Term
14
Warranty
14
Limits of Liability
15
Entire Agreement
15
Government Restricted Rights
15
Introduction to Your Encorecx System
17
System Description
17
System Options
18
Contact Details
18
ECX 1000 and ECX 1000W Digital Telephone Sets
20
ECX 2000 Digital Telephone Set
21
To Adjust How Your ECX Digital Telephone Set Is Mounted
22
Using the Digital Telephone Set Display
23
Using the Display Keys to Select Menu Options
24
How to Enter Text When Programming Names or Messages
24
Using the Programmable Keys / Line Keys
25
Using the Function Keys
26
DSS Extensions
26
Backlit Display
26
Making and Answering Calls
27
To Make an External Call
27
To Make an Internal Call
27
To Call an Extension Group
27
To Make a Speed Dial Call
28
To Answer a Call
28
Re-Seize Line
28
Holding and Transferring Calls
28
To Place an External Call on Hold
28
Button Hopping
28
To Transfer a Call to Another Extension
29
To Transfer a Call to an External Number
29
To Make an External Consultation Call
29
Re-Directing Calls
29
To Re-Direct a Call Ringing at Your Extension
29
To Forward a Call Ringing at Your Extension to Voice Mail
29
Forwarding All Calls
30
To Forward All Calls from Your Extension
30
To Forward Your Calls to You While You Are at Another Extension
30
To Forward Calls When Your Extension Is Busy
31
To Cancel a Forward When Busy Diversion
31
To Forward Calls When Your Extension Does Not Answer
31
To Cancel a Forward on no Answer Diversion
32
Group Forward
32
Setting a Group Forward from a System Phone
32
Cancel Group Forward from a System Phone
32
Group Forward from Standard Phones
32
Holding Conference Calls
33
To Hold an Internal Conference
33
To Hold an External Conference
33
Using Your Digital Telephone Set with a Headset
33
To Make an Internal or External Call When Using a Headset
33
To End a Call When Using Headset
33
To Answer a Call When Using a Headset
33
Handset Monitor
33
Feature Access Codes List
34
Making and Answering Calls
35
To Make an External Call
35
To Make an Internal Call
35
To Answer a Call
35
Holding and Transferring Calls
35
To Place a Call on Hold
35
To Transfer a Call
35
To Make an External Consultation Call
35
Programming and Dialing Speed-Dial Numbers
36
To Program a Personal Speed-Dial Number
36
To Dial a Personal Speed-Dial Number
36
To Dial a System Speed-Dial Number
36
Redial
37
To Redial the Last External Number Dialed
37
Saved Number Redial
37
Call Pick-Up
37
To Pick up a Call Ringing at Another Extension in Your Group
37
To Pick up an External Incoming Call
37
Ring Back
38
To Have a Busy Extension Call You Back When It Becomes Free
38
To Receive an CO Line as Soon as One Is Available
38
Camp on Busy
38
Call Waiting from Another Extension
38
To Present a Busy Extension with a Call Waiting Tone
38
To Accept a Waiting Call
38
Call Waiting from External Calls
39
Call Park
39
To Park and Retrieve a Call
39
Operator Services
39
To Call the Operator
39
To Intrude on a Trunk-To-Trunk Call
39
System Speed-Dial List
40
To Add or Delete a System Speed-Dial Number
40
To Change the System Speed-Dial Password
40
To Dial a System Speed-Dial Number
40
Setting Display Messages
41
To Set a Message to be Displayed to Internal Callers
41
To Cancel a Display Message
41
Displaying Caller Numbers and Routing Calls
41
How a Caller Number Is Displayed at Your Extension
42
To Set up Your System to Display Caller Numbers Received on CO Lines (Caller ID Service)
42
To Associate a Caller Number with a Name and Route Its Calls to an Extension
42
Storing and Redialing Caller Numbers (Caller ID List)
43
To Examine and Redial Stored Caller Numbers
43
To Program the Caller ID List to Store All Calls or Unanswered Calls Only
43
To Set up Extensions with an Individual Caller ID List
44
Paging
44
To Program an Extension for Use with a Public Address Amplifier
44
To Make an Announcement over a Public Address System
45
To Respond to a Page over the PA System
45
To Make an Announcement over the Speakers of All Digital Telephone Sets
45
To Make an Announcement over the Speakers of All Digital Telephone Sets and the PA
45
Single Extension Page Feature
45
To Answer a "Single Extension Page" Call at Your Extension
46
To Protect Digital Telephone Sets against Announcements and Single Extension
46
To Prevent Extensions from Using the Public Address System
46
Manager / Assistant
47
To Set up Manager / Assistant Combinations
47
To Program a Key to Answer the Manager's Calls
47
To Dedicate a CO Line to a Manager's Extension
47
To Program a Key as an Single Extension Page Key to the Assistant's Extension
48
To Program a Key to Call the Assistant's Extension Directly
48
To Forward Calls to an Assistant
48
Least-Cost Routing (LCR)
49
To Set up Codes to Allow Calls to be Routed on Specific Lines or Networks
49
Least-Cost Routing Activated Automatically at Set Times
49
To Route a Call Using the Least-Cost Routing Feature
49
Sending a Hookflash While on a Call
50
To Send a Hookflash Signal to a CO or a PBX
50
Account Codes
50
To Set up the Account Code Operation
50
Entering Account Codes - Optional Mode
50
Entering Account Codes - Forced Mode
51
PBX Mode
52
Line Appearances on Digital Telephone Set Keys
52
Making External Calls When in PBX Mode
52
Incoming Calls in PBX Mode of Operation
52
Call Answered
52
Call Placed on Hold
52
Customizing Your ECX Digital Telephone Set
53
To Change the Language on Your Phone
53
To Turn on Automatic Answer Mode
53
To Program a Feature Onto a Programmable Key on Your Extension
53
To Turn on Headset Mode
53
To Set a Ringing Tone on Your Digital Telephone Set
54
To Set the Display Contrast on Your Digital Telephone Set
54
To Enter System Programming
54
Background Music
54
Speaker Phone Options
55
Do-Not-Disturb
55
To Set Do-Not-Disturb on Your Extension
55
To Cancel Do-Not-Disturb on Your Extension
55
Extension Lock
55
To Lock Your Extension
55
To Unlock Your Extension
56
To Make a Call from a Locked Extension
56
To Change Your Extension Lock Password
56
To Examine Extension Lock Passwords
56
Tone Protection
56
To Program an Extension to Receive Call Waiting Tones
56
To Protect an Individual Call from Call Waiting Tones
57
Reminder Call
57
To Set Your Extension to Give You a Reminder Call at a Given Time
57
To Review and Cancel a Reminder Call
57
Extension Reset
58
To Reset Your Digital Telephone Set
58
General
59
Incoming Calls to Individual Extensions
59
Incoming Calls to a Ring Group
59
Incoming Calls to a Hunt Group
60
Group Programming
60
Associating Lines with Groups or Extensions for Incoming Ringing
60
Fax Line / Extension
61
Restricting Outgoing Calls
61
To Restrict an Extension from Accessing a Particular CO Line
61
To Program CO Lines to be Used for Incoming Calls Only
61
Outgoing Groups
62
To Program Lines into Groups for Access Using the Codes 9 or 760 - 769
62
Day Service / Night Service
63
To Set the Automatic Start and End Times for Night Service
63
To Manually Turn on Night Service
63
To Have Night Service Remain on over Weekends
63
Setting the Time and Date
64
To Set the Time and Date on the System
64
Hold Options
64
To Supply Music, Tone or Silence to Callers on Hold
64
Hot Line
65
To Have an Extension Dial a Number Automatically When the Handset Is Lifted
65
Assigning Extension Names
66
To Assign a Name to an Extension
66
Class-Of-Service
66
To Set up Class-Of-Service Access Tables
67
To Restrict Extension Outgoing Calls During the Day
67
To Restrict Extension Outgoing Calls During the Night
67
To Allow Extensions to Use System Speed-Dial Numbers to Override Call Restrictions
68
Power Failure Options
69
To Provide Battery Backup
69
Battery Alarm
69
To Make Outgoing Calls Following a Power Failure
69
Courtesy Service
70
To Have Callers Automatically Receive a Courtesy Greeting
70
To Change the Ringing Time before Calls Receive the Courtesy Greeting
71
To Record a Customized Courtesy Greeting
71
Voice Mail
72
Voice Mail Common Parameters
72
To Allocate a Voice Mail Box to an Extension
72
Voice Mail Language
72
Voice Mail Box Capacity
73
Voice Mail Box Capacity % Used
73
To Turn on Your Voice Mail Box
73
To Access Your Voice Mail Box
73
To Retrieve Messages Left in Your Voice Mail Box
74
Forward a Message from a Digital Telephone Set
74
To Automatically Call the Sender of a Message
74
To Record Your Own Voice Mail Box Greeting
74
To Replay the Voice Mail Box Greeting
74
Transferring Calls to Voice Mail Boxes
75
To Retrieve Your Voice Mail Box Messages Remotely
76
To Monitor/Pick-Up Callers as They Speak to Your Voice Mail Box
76
To Change Your Voice Mail Password
77
To Record a Call
77
Group Mail Boxes
77
To Check All Voice Mail Passwords
77
To Operate Voice Mail from a Standard Analog Telephone
78
System Voice Mail Box
78
To Turn the System Voice Mail Box on and off
79
To Program Lines to be Answered by the System Voice Mail Box
79
To Change the Greeting on the System Voice Mail Box
79
To Set the Time a Call will Ring before the System Voice Mail Box Answers
79
To Retrieve Messages Left on the System Voice Mail Box
80
To Retrieve System Voice Mail Box Messages Remotely
80
Auto-Attendant
80
To Have an Auto-Attendant Answer Calls and Allow Extension Access
81
To Customize the Auto-Attendant Message
81
To Change the Ringing Time before Calls Receive the Auto-Attendant Greeting
81
Using a Door Phone
82
To Set up a Door Phone on Your System
82
To Set up Which Extensions the Door Phone will Ring
82
Answering a Door Phone Call
83
To Open a Door Using the Doorstrike
83
To Program Which Extensions Can Operate the Doorstrike
83
Call Logging
84
To Enable/Disable Call Logging
84
To Prevent Calls from Individual Extensions Being Logged
84
To Set the Call Logging Interface Speed for Connecting a Printer or PC
85
External Forwarding Options
85
Operation with a Parent PBX
85
To Program PBX Access Digits
86
Miscellaneous System Configuration Options
86
To Change the System Language
86
To Change the Programming Extension
87
To Change the System Programming Password
87
To Configure Unequipped Line Interfaces
87
To Configure Disconnected Extensions
88
To Examine System Passwords
88
To Configure Line Key Lights
89
To Prohibit Trunk-To-Trunk Calls on an Extension
89
To Move a Faulty Extension
89
To Change Ringing from 50 to 20 Hz
90
Reverse Cadence
90
Keypad Confirmation
90
Flexible Numbering
91
Local Codes
93
To Configure CO Lines
93
To Program Loop Calling on System Lines
94
Programming Caller ID Detection
94
Programming Tone Dialing
94
Programming Dial Tone Detection
95
Programming Long CO Line
95
Enhanced Emergency Service E911
95
To Set System Timers
95
Glossary of Timers
96
To Reset Your System
97
Accessing System Programming Options
99
System Settings Options
100
Extensions Settings Options
103
Lines Settings Options
105
Index Contents
107

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Inter-Tel encoreCX ECX 1000 Administrator's Manual (109 pages)

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