About Voice Mail; What You See And Hear - Inter-Tel Axxess User Manual

A V
BOUT OICE
Voice mail is an application that is part of the Inter-Tel Voice Processing Unit. With
the voice mail application, you and other callers can send and receive recorded mes-
sages from any station or touch-tone telephone. To use this and other features, each
user (you included) is assigned a "voice mailbox," which usually corresponds to a
valid extension number. You can, however, have an "unassociated" mailbox that does
not correspond to an extension. Unassociated mailboxes are typically used for agents
or other personnel who don't have a permanent office.
With your voice mailbox, you can use personal or system greetings to let callers know
if you are out of town, on a call, etc. (see
box, they can leave a message, hang up, or access an attendant.
In addition, the Voice Mail Administrator can program "group lists" of mailboxes.
With these lists, you can send a message to a group of people by entering one number
instead of everyone's individual mailbox number.
NOTE:
You cannot delete messages that are sent using group lists (see
W Y S
HAT OU EE AND
As you can see, your Analog Phone and Axxess system come equipped with a lot of
"bells and whistles." To help you understand what everything means, it is recom-
mended that you read the following information before you use your phone.
·
Your telephone system may be programmed for one or two dial tones. Systems
with two dial tones have one for intercom calls and one for outside calls.
·
Many features "time out" if you wait too long before performing the next step. If
this happens, you must hang up and start again.
·
If you hear four fast tones or repeating fast tones, you have pressed an invalid key
combination, tried to select a restricted line, dialed a restricted or invalid number,
dialed too slowly between digits, or waited too long before performing the next
step. Hang up and try again.
·
The key lamps may be solidly lit or flashing to indicate the status of a call or fea-
ture. To avoid confusion, this guide uses different icons to signify that a lamp is
unlit (
·
"Off hook" means that either the handset is lifted or the speakerphone is on
(
SPKR
erphone is off. For example, you must first go "off hook" to make a call, but you
must go "on hook" to end a call.
·
If
MSG
meric mode, which allows you to enter letters. If
numeric mode and can only enter numbers and special characters.
Axxess Analog Phone User Guide
M
AIL
H
EAR
), lit ( ), or flashing (
CNF CNF
is lit). "On hook" indicates that the handset is in the cradle or the speak-
is lit when using a directory or entering a message, you are in alphanu-
page 35). If a caller reaches your voice mail-
).
CNF
MSG
page 26).
is unlit, you are in
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