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GE H
EALTHCARE
D
FL091021, R
IRECTION
Section 1-8
Customer Assistance
1-8-1
Contact Information
If this equipment does not work as indicated in this service manual or in the Vivid i n User Manual, or if
you require additional assistance, please contact the local distributor or appropriate support resource,
as listed below.
Prepare the following information before you call:
•
System ID and/or serial number.
•
Software version.
•
Date and time of occurrence.
•
Sequence of events leading to issue.
•
Is the issue reproduceable?
•
Imaging mode, probe, preset/application.
•
Media brand, speed, capacity, type.
•
Detailed description of any problem encountered.
•
Save secondary image capture, cine loop.
•
Where applicable, save the appropriate log files (by pressing <Ctrl F> [or <Alt D]).
Remember to save the log files for each day on a separate floppy disk, labelled accordingly.
Note:
Restart the application before resuming clinical scanning.
Table 1-7
USA
GE Healthcare
Ultrasound Service Engineering
9900 Innovation Drive
Wauwatosa, WI 53226
Canada
Latin America
Europe (OLC- EMEA)
GE Ultraschall Deutschland GmbH
Beethovenstraße 239
Postfach 11 05 60, D-42655 Solingen
Germany
Online Services Ultrasound Asia
5
EVISION
Phone numbers for Customer Assistance
LOCATION
Australia
China
India
Japan
Korea
Singapore
Chapter 1 - Introduction
PHONE NUMBER
Service: On-site
Service Parts
Application Support
Service
Application Support
OLC - EMEA
Phone:
+49 (0)212 2802 - 652
+33 1 3083 1300
Fax:
+49 (0) 212 2802 - 431
Phone:
+(61) 1-800-647-855
+(86) 800-810-8188
+(91) 1-800-11-4567
+(81) 42-648-2924
+(82) 2620 13585
+(95) 6277-3444
V
S
IVID I N
ERVICE
1-800-437-1171
1-800-558-2040
1-800-682-5327 or 1-262-524-5698
1-800-668-0732
1-800-321-7937
1-262-524-5698
M
ANUAL
1-19
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