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Troubleshooting
Use the RESET button to reset your device to the factory defaults
You can reset the Connect IT to the factory default settings. Resetting the device to factory defaults
performs the following actions:
Clears all configuration settings.
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All firmware updates are deleted.
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Deletes all user files.
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Regenerates SSH keys.
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Clears event and system log files.
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Creates a new event in the event log, indicating a factory reset.
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Note
While the settings are reset, the device's firmware version remains the same.
1. Make sure that the Connect IT has been powered on for at least 30 seconds.
2. Locate the Reset button on the back of the device.
3. Press and hold the Reset button for 15 seconds.
4. The device resets to factory defaults and then reboots automatically.
Tips for improving cellular signal strength
If the signal strength LEDs or the signal quality for your device indicate Poor or No servcie, try the
following things to improve signal strength:
If available, connect a different set of antennas.
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Purchase a Digi Antenna Extender Kit:
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Download a support report
You can download a support report from the device to provide to technical support. The report file
contains all of the current details for the device's state, and a full record of the system logs from the
device.
See
Generate a support
Digi Connect IT® 16/48 User Guide
Antenna Extender Kit, 1
report.
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