Customer Initiated Maintenance; Storagetek's Worldwide Offices - StorageTek 4410 Hardware Operator's Manual

Customer Initiated Maintenance

Customer Initiated Maintenance
Customer Initiated Maintenance begins with a telephone call from you to the StorageTek
CSS. You receive immediate attention from qualified StorageTek personnel, who record
problem information and respond with the appropriate level of support.
To contact the CSS about a problem:
1. Use the telephone to call the StorageTek Customer Support Services at:
2. Describe the problem to the call taker. The call taker will ask several questions and
will either route your call to or dispatch a service representative.
If you have the following information when placing a service call, the process will be
much easier:
Account name
Site location number
Contact name
Telephone number
Equipment model number
Device address
Device serial number (if known)
Urgency of problem
Fault Symptom Code (FSC)
Problem description

StorageTek's Worldwide Offices

You may contact any of StorageTek's worldwide offices to discuss complete storage,
service, and support solutions for your organization. You can find address and telephone
number information on StorageTek's external web site at:
http://www.support.storagetek.com/globalnavigation/support
4-2
1.800.525.0369 (within the United States)
303.673.4056 (outside the United States)
Eleventh Edition 9206