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SECTION 16: TECHNICAL SUPPORT
Contacting Technical Support
The technical support department at Epilog is available to assist with solving problems you may encounter using your
Epilog. Please review first the common problems and solutions as noted below, then if you are still in need of assistance
you may contact Epilog's technical support department at the number or website listed below. Technical support is available
in Golden, Colorado USA during the hours of 6 a.m. and 6 p.m. Mountain Time.
Technical Support Direct Line: 1 (303) 215-9171
Email: tech@epiloglaser.com
Technical Support Online: support.epiloglaser.com
What to do prior to contacting Epilog Technical Support:
1. Have the machine serial number available.
2. Have time to work on machine. Many issues will require troubleshooting.
3. Clean your machine (especially the optics), this will solve many issues.
The machine serial number can be found on the Certification/Identification Label. This engraved plate is located on the
back of the machine's cabinet. The ID label shown is for the Model 13000 75-watt product.
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Contacting Technical Support
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