Ricoh M0A0 Service Manual page 655

Communication
Route
1.
1.
1.
1.
Item
E-mail server
Destination e-mail
address
Router settings
Error message by e-mail
from the network of the
destination.
Action [Remarks]
server are the same as in the machine.
[Ask the administrator to check.]
 Make sure that the client devices which have an
account in the server can send/receive e-mail.
[Ask the administrator to check.
Send a test e-mail with the machine's own number as the
destination. The machine receives the returned e-mail if the
communication is performed successfully.]

Make sure that the e-mail address is actually used.

Check that the e-mail address does not contain
incorrect characters such as spaces.

Use the "ping" command to contact the router.
 Check that other devices connected to the router can
send data over the router.
[Ask the administrator of the server to check.]

Check whether e-mail can be sent to another address
on the same network, using the application e-mail
software.

Check the error e-mail message.
[Inform the administrator of the LAN.]
3.Troubleshooting
29