Ricoh M0A0 Service Manual

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MP 402SPF

Machine Code: M0A0

Field Service Manual

Ver 1.01

Latest Release: -

Initial Release: August, 2016

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Table of Contents

Troubleshooting

Summary of Contents for Ricoh M0A0

Page 1 MP 402SPF Machine Code: M0A0 Field Service Manual Ver 1.01 Latest Release: - Initial Release: August, 2016 Copyright (c) 2016 Ricoh Co.,Ltd.
Page 3 Important Safety Notices Warnings, Cautions, Notes In this manual, the following important symbols and notations are used.  A Warning indicates a potentially hazardous situation. Failure to obey a Warning could result in death or serious injury.  A Caution indicates a potentially hazardous situation. Failure to obey a Caution could result in minor or moderate injury or damage to the machine or other property.
Page 4 General Safety Instructions For your safety, please read this manual carefully before you use this product. Keep this manual handy for future reference. Safety Information Always obey the following safety precautions when using this product. Safety During Operation In this manual, the following important symbols and notations are used. [A]: ON [B]: OFF [C]: Push ON/Push OFF...
Page 5 Safety Prevention of Physical Injury Before disassembling or assembling parts of the machine and peripherals, make sure that the machine and peripheral power cords are unplugged. The plug should be near the machine and easily accessible. Note that some components of the machine and the paper tray unit are supplied with electrical voltage even if the main power switch is turned off.
Page 6 becoming trapped under the product. (U.S.: UL60950-1, Europe: EN60950-1) Therefore, removal of such components must always be with the consent of the customer. Do not remove them at your own judgment. Health Safety Conditions For the machines installed with the ozone filters: ...
Page 7 used toner and empty bottles and cartridges), and AIO unit out of the reach of children.  Always store fresh toner supplies or empty bottles or cartridges in a cool, dry location that is not exposed to direct sunlight.  Do not use a vacuum cleaner to remove spilled toner (including used toner).
Page 8 Laser Safety The Center for Devices and Radiological Health (CDRH) prohibits the repair of laser-based optical units in the field. The optical housing unit can only be repaired in a factory or at a location with the requisite equipment. The laser subsystem is replaceable in the field by a qualified Customer Engineer.
Page 9 Safety Instructions for the Color Controller Fuse The color controller uses a double pole fuse. If this fuse blows, be sure to replace it with an identical fuse. Batteries Always replace a battery with the same type of battery prescribed for use with the color controller unit. Replacing a battery with any type other than the one prescribed for use could cause an explosion.
Page 11 Symbols and Abbreviations This manual uses several symbols. Symbol What it means Screw Connector Clip ring Clamp E-ring Spring Short Edge Feed Long Edge Feed [A] Short Edge Feed (SEF) [B] Long Edge Feed (LEF) Trademarks NetWare is registered trademark of Novell, Inc. in the USA. PostScript®...
Page 13: Table Of Contents
Table of Contents Product Information ..............................10 Product Overview ................................ 10 Component Layout ..............................10 Paper Path ................................11 Drive Layout ................................11 Machine Codes and Peripheral Configuration ......................13 Specifications................................15 Installation ................................16 Installation Requirements ............................. 16 Environment ................................16 Machine Space Requirements ..........................
Page 14 Installation procedure ............................. 38 USB Device Server Option Type M19 (D3BC-28,-29) ....................40 Component Check ..............................40 Installation Procedure .............................. 41 IP Address Setting ..............................47 Extended USB Board Type M19 (D3BS-01) ......................49 Component Check ..............................49 Installation Procedure .............................. 49 Data Overwrite Security Unit Type M19 (D3BS-03) ....................
Page 15 Move Exec ................................79 Undo Exec ................................80 Security Settings ................................82 Security Function Installation ........................... 82 Data Overwrite Security ............................82 HDD Encryption ..............................84 Settings for @Remote Service ............................89 Points to Check Before Making @Remote Settings ....................89 Execute the @Remote Settings ..........................
Page 16 Registration Clutch ..............................119 Paper Feed Clutch ..............................120 Drive Unit ................................121 Gear Unit ................................122 Bypass Feed Clutch ............................... 122 Relay Clutch ................................123 Bypass Bottom Plate Clutch ........................... 123 Duplex Clutch ................................ 124 Junction Gate Solenoid ............................124 Fusing ..................................
Page 17 Registration Sensor ..............................144 Electrical Components ............................... 145 FCU Board ................................145 Speaker ................................. 149 PSU ..................................150 Controller Board ..............................153 NVRAM on the Controller Board .......................... 155 BiCU ..................................155 EEPROM on the BiCU ............................156 HDD ..................................157 Toner End Sensor ..............................
Page 18 SPDF CIS ................................173 Scanner ..................................178 Scanner Unit (with SPDF) ............................178 Scanner Upper Cover ............................180 SPDF Open/Closed Sensor ..........................180 Carriage ................................181 Carriage Unit HP Sensor ............................182 Scanner Motor ..............................183 System Maintenance ............................. 184 Service Program Mode .............................
Page 19 RFU Performable Condition........................... 218 Package Firmware Update ............................219 Overview ................................219 Immediate Update ..............................220 Update at the Next Visit (Reserve) ........................222 Update via SD card .............................. 228 Capturing the Debug Logs ............................231 Overview ................................231 Retrieving the Debug Logs............................. 232 Troubleshooting..............................
Page 20 Detailed Descriptions ............................309 Overview ................................... 309 Mechanical Component Layout ..........................309 Drive Layout ................................310 Tray Layout and Paper Path ..........................311 Guidance for Those Who Are Familiar with Predecessor Products ............... 311 LED Unit ..................................312 General Descriptions............................. 312 Mechanisms ................................
Page 21 Overview ................................347 Mechanism ................................347 Paper Feed Unit PB1060/ Paper Feed Unit PB1070 ....................349 Paper Size Detection ............................. 349 Paper Feed and Separation ..........................350 Paper Lift ................................350 Paper End Detection .............................. 351 Energy Saver Modes ..............................352 Sleep Mode Setting ..............................
Page 22: Product Information
1.Product Information 1. Product Information Product Overview Component Layout Exit / Switchback unit Fusing unit PCDU LED head Toner cartridge Bypass feed tray Paper feed unit Duplex paper path...
Page 23: Paper Path
1.Product Information Paper Path Main machine paper feed path Bypass paper feed path Optional tray paper feed path Duplex paper feed path Drive Layout Duplex exit motor Fusing drive gear Drum gear Registration clutch...
Page 24 1.Product Information Toner supply clutch Bypass feed clutch Bypass bottom plate clutch Relay clutch Paper feed clutch 10. Main motor 11. Duplex clutch...
Page 25: Machine Codes And Peripheral Configuration
1.Product Information Machine Codes and Peripheral Configuration Main Frame Item Machine Code Remarks M0A0 M0A0-17 (NA) M0A0-27 (EU) M0A0-21 (AA) External Options Item Machine Code Remarks Paper Feed Unit PB1070 M440-17 Paper Feed Unit PB1060 M441-17 Handset HS1020 M502-00 (NA only)
Page 26 1.Product Information Item Machine Code Remarks D3AC-24 (EU) D3AC-25 (AA) File Format Converter Type M19 D3BR-04 Data Overwrite Security Unit Type M19 D3BS-03 Unicode Font Package for SAP(R) 1 License B869-01 Unicode Font Package for SAP(R) 10 License B869-02 Unicode Font Package for SAP(R) 100 License B869-03 SD Card for Fonts Type D D641-54...
Page 27: Specifications
1.Product Information Specifications See "Appendices" for the following information:  General Specifications  Supported Paper Sizes  Software Accessories  Optional Equipment...
Page 28: Installation
2.Installation 2. Installation Installation Requirements Environment Temperature Range: 10°C to 32°C (50°F to 89.6°F) Humidity Range: 15% to 80% RH Ambient Illumination: Less than 1,500 lux (do not expose to direct sunlight) Ventilation: 3 times/hr/person Do not install the machine at locations over 2,000 m (6,562 ft.) above sea level. Machine Space Requirements Rear Over 20 cm (7.9 inches)
Page 29: Machine Dimensions
2.Installation Right Over 10 cm (4.0 inches) Front Over 35 cm (13.8 inches) Left Over 10 cm (4.0 inches) Machine Dimensions 476 mm (18.7 inches) With Paper Feed Unit PB1060 (250 sheets) attached: 605 mm (23.8 inches) With Paper Feed Unit PB1070 (500 sheets) attached: 635 mm (25.0 inches) Depth 483 mm (19.0 inches)
Page 30 2.Installation Destination For printing images For operating +8.66 / -10% +8.66 / -15% EU/AP/CHN ±10% ±15%...
Page 31: Main Machine Installation
2.Installation Main Machine Installation Important Notice on Security Issues In order to increase the security of the MFP, and to ensure that the customer sets the administrator password, an administrator set/change prompt screen is displayed at the first power-up. Overview ...
Page 32 2.Installation passwords are set in this way, the Program/Change Administrator screen will be displayed every time the power is turned ON. We recommend that customers set the passwords via network or from the Program/Change Administrator screen. Install the MFP. Turn the main power ON. Change the Supervisor login password.
Page 33 2.Installation Enter the password again. Press [OK]. Change the Administrator 1 login password.
Page 34 2.Installation Enter the password. 10. Press [OK]. 11. Enter the password again.
Page 35: Accessory Check
2.Installation 12. Press [OK]. 13. Turn the power OFF/ON. Accessory Check Description Q'ty Power cord Telephone cable with ferrite core Cleaner:Lens:LED Head Sheet - EULA (End User License Agreement) Sheet - Notes_FCC Sheet - Notes_SECU Sheet - Notes_Envelope Sheet - Safety Informaion (-27 only) Sheet - EMC - Traceability (-27 only) Manual - Read This First CD-ROM –...
Page 36: Installation Procedure
2.Installation Installation Procedure Removal of packing materials and shipping retainers  When lifting the machine, use the inset grips on both sides. The machine could break or cause an injury if dropped. Remove the machine from the box. Check the items in the package. Remove the adhesive tape attached to the machine's exterior.
Page 37 2.Installation Connecting the Power Cord Plug the power cord into the rear of the machine. Push the main power switch. Loading Paper Pull out the paper tray carefully. Adjust the paper size dial to match the size and feed direction of the paper in the paper tray.
Page 38: Instructions For The Customers
2.Installation Pinch the clip on the side paper guide and slide it to match the paper size. Pinch the end guide and slide it inward to match the standard size. Load the paper. Insert the tray while keeping its front slightly raised, and push it in all the way in. Printing a Configuration Page After you have installed the machine or options, print the configuration page to check the machine status.
Page 39: Moving The Machine
2.Installation  Removing jammed paper  Registering/changing/deleting data in the address book  Precautions on use  Connecting to computers (such as configuring the port setting)  Brief explanation of the tabs in the drivers Moving the Machine  It is dangerous to handle the power cord plug with wet hands. Doing so could result in electric shock. ...
Page 40 2.Installation  Be sure to move the machine horizontally. To prevent toner from scattering, move the machine slowly.
Page 41: Paper Feed Unit Pb1060/ Paper Feed Unit Pb1070
2.Installation Paper Feed Unit PB1060/ Paper Feed Unit PB1070  When lifting the machine, use the inset grips on both sides. The machine could break or cause an injury if dropped. Component Check To attach two lower paper trays at the same time, first stack one paper tray on the other, and then attach them as a single unit.
Page 42 2.Installation There are three upright pins on the optional lower paper tray. Align them with the holes on the underside of the machine, and then carefully lower the machine. Plug in the power cord, and then turn ON the power. Print the configuration page to confirm that the tray is attached correctly.
Page 43: Controller Options
2.Installation Controller Options Overview  Always touch a grounded surface to discharge static electricity from your hands before you handle SD cards, printed circuit boards, or memory boards. The machine is equipped with a USB host interface, I/F card slot, and SD card slots for controller options. Remove the SD card slot cover to use the SD card slots.
Page 44: File Format Converter Type M19 (D3Br-04)
2.Installation File Format Converter Type M19 (D3BR-04) Accessory Check Description Q’ty File Format Converter board Notes for Users Installation procedure  Before installing this option, turn OFF the main power and unplug the power cord from the wall socket. Otherwise an electric shock or a malfunction may occur. ...
Page 45 2.Installation Turn ON the main power. Check the system settings list is output, and that the option is recognized correctly.  The customer should keep the slot covers which were removed.
Page 46: Ieee 802.11 Interface Unit Type M24 (M500-08)
2.Installation IEEE 802.11 Interface Unit Type M24 (M500-08) Accessory Check Description Q’ty IEEE 802.11 Interface board Installation procedure  Before installing this option, turn OFF the main power and unplug the power cord from the wall socket. Otherwise an electric shock or a malfunction may occur. ...
Page 47: User Tool Settings For Ieee 802.11A/G/N
2.Installation Insert the interface board [A] into the I/F slot. User Tool Settings for IEEE 802.11a/g/n Enter the User Tools mode and perform the procedure below. These settings take effect every time the machine is turned  IEEE 802.11a/g/n function is disabled when using Ethernet. Press the "User Tools"...
Page 48: Sp Mode Settings For Ieee 802.11 Wireless Lan
2.Installation  Select "Interface Settings"> "Network" > "LAN Type". The "LAN Type" (default: Ethernet) must be specified for either Ethernet or wireless LAN. Select "Interface Settings"> "Wireless LAN". Only the wireless LAN options are displayed. Specify the "Communication Mode". Enter the "SSID setting". (The setting is case sensitive.) Specify the "Ad-hoc Channel".
Page 49 2.Installation SP No. Name Function SP5-840- Channel MIN Specifies the minimum range of the channels settings allowed for your country. SP5-840- Transmission Specifies the transmission speed. Speed Auto, 54 Mbps, 48 Mbps, 36 Mbps, 24 Mbps, 18 Mbps, 12 Mbps, 9 Mbps, 6 Mbps, 11 Mbps, 5.5 Mbps, 2 Mbps, 1 Mbps (default: Auto).
Page 50: Ieee 1284 Interface Board Type M19 (D3C0-17)
2.Installation IEEE 1284 Interface Board Type M19 (D3C0-17) Accessories Description IEEE 1284 Interface board FCC document Notes for Users Installation procedure  Before installing this option, turn OFF the main power and unplug the power cord from the wall socket. Otherwise an electric shock or a malfunction may occur.
Page 51 2.Installation Insert the IEEE 1284 Interface board into the I/F slot. Turn ON the main power. Check that the system settings list is output, and that the board is recognized correctly.  The customer should keep the slot covers which were removed.
Page 52: Usb Device Server Option Type M19 (D3Bc-28,-29)
2.Installation USB Device Server Option Type M19 (D3BC-28,-29) Component Check Items Q’ty USB cable Interface board Ferrite core Cable ties  An Ethernet cable does not come with this option. Interface Board Surface Item Description Switch Use to reset to the factory settings. Ethernet port Use to connect the Ethernet cable.
Page 53: Installation Procedure
2.Installation down. Installation Procedure  Before installing this option, turn OFF the main power and unplug the power cord from the wall socket. Otherwise an electric shock or a malfunction may occur.  The USB Device Server Option has an IP address stored on the PCB. This is different from the machine's IP address.
Page 54 2.Installation Remove the right cover [A]. Cut off the USB port cover [A] with nippers or other such tool. Reattach the right cover. Loosen the two screws and remove the I/F slot cover. The removed cover will not be reused.
Page 55 2.Installation Insert the USB Device Server Option board [A] into the I/F slot. 10. Insert the USB cable [A] into the USB port (Type A) on the machine I/F. 11. Insert the other end of the USB cable [B] into the USB port (Type B) on the USB Device Server Option board.
Page 56 2.Installation 12. Loop the cable at a point 3 cm (approximately 1.2 inch) [A] from each end of the Ethernet cable, and attach the ferrite cores to the cable 13. (For North America only) Bind both cores with cable ties [A] as shown below. Cable ties do not come with USB Device Server Option boards manufactured before March, 2015.
Page 57 2.Installation 14. Insert the Ethernet cable [A] into the Ethernet port on this option. 15. Insert the other end of the Ethernet cable to a PC for network settings. 16. Plug the power cord into the wall socket and turn ON the main power of the machine. ...
Page 58 2.Installation Ping "RX" + "MAC address" from the command prompt on a windows PC which is on the same network as the mainframe.  When installing the USB Device Server Option Type M19, the installation status is not shown on the Configuration Page.
Page 59: Ip Address Setting
2.Installation IP Address Setting This section describes how to manually specify an IP address for the USB device server option. Note that you can specify an IP address not only on the same network segment, but also on a different network segment. This will enable you to share a single printer with devices in multiple networks.
Page 60 2.Installation Input the [IP Address], [Subnet Mask] and [Default Gateway]. 10. Specify other items if needed. 11. Press [Set] 12. Close the web browser. 13. Disconnect the Ethernet cable from the PC. 14. Connect the Ethernet cable to a network device (such as a switching hub). 15.
Page 61: Extended Usb Board Type M19 (D3Bs-01)
2.Installation Extended USB Board Type M19 (D3BS-01) Component Check Items Q’ty Extended USB board Installation Procedure  Before installing this option, turn OFF the main power and unplug the power cord from the wall socket. Otherwise an electric shock or a malfunction may occur. ...
Page 62 2.Installation Insert the Extended USB Board into the I/F slot. Turn ON the main power. Check that the system settings list is output, and that the board is recognized correctly.  The customer should keep the slot covers which were removed.
Page 63: Data Overwrite Security Unit Type M19 (D3Bs-03)
2.Installation Data Overwrite Security Unit Type M19 (D3BS-03) Overview The machine’s hard disk stores all document data from the Copier, Printer, and Scanner functions. It also stores user data such as Document Server data, code counters, and Address Book data. To prevent the leakage of such information when the machine is discarded, you can overwrite all data stored on the hard disk (Erase All Memory).
Page 64 2.Installation Make sure that "Admin. Authentication" is ON. User Tools > Machine Features > System Settings > Administrator Tools > Administrator Authentication Management > Admin. Authentication If this setting is OFF, ask the customer to change the setting to ON before you perform the installation procedure. Make sure that "Administrator Tools"...
Page 65: Installation Procedure
2.Installation Installation Procedure Turn the main power OFF. Disconnect the power plug and cables. Remove the SD card slot covers [A]. Insert the Data Overwrite Security Unit Type M19 SD card in SD Card Slot 1 [A: Upper Slot]. Reattach the SD card slot cover. Insert the power cord into the wall outlet and turn ON the main power.
Page 66: Configuring "Auto Erase Memory" (Performed By The Customer)
2.Installation  SP5-801-014 (Clear DCS Setting)  SP5-832-001 (HDD Formatting (ALL))  SP5-832-002 (HDD Formatting (IMH))  If the customer wishes to replace the hard disk with a new one, execute SP5-801-014 only.  If the customer continues using the same hard disk, overwriting of data stored on the disk before the option was installed cannot be guaranteed.
Page 67 2.Installation Select the method of overwriting.  If you select [NSA] or [DoD], proceed to Step 11.  If you select [Random Numbers], proceed to Step 9. Press [Change]. 10. Enter the number of times that you want to overwrite using the ten-key pad, and then press [#]. The Random Numbers method overwrites the data using random numbers.
Page 68 2.Installation Related SPs  SP5-801-014 (Memory Clear: Clear DCS Setting) Initializes the DCS (Delivery Control Service) settings.  SP5-832-001 (HDD Formatting : HDD Formatting (ALL)) Initializes the hard disk.  SP5-832-002 (HDD Formatting : HDD Formatting (IMH)) Initializes the hard disk. ...
Page 69: Xps Direct Print Option Type M27 (M502-02, -05, -06)
2.Installation XPS Direct Print Option Type M27 (M502-02, -05, -06) Accessories Description XPS Direct Print SD card Installation Procedure  When installing more than one SD card, perform the merge operation (SD Card Appli Move). Remove the SD card slot covers [A].
Page 70 2.Installation Insert the XPS Direct Print SD card into SD Card Slot 1 [A: Upper Slot]. Reattach the SD card slot cover. Turn ON the main power. Print out the "Configuration Page", and then check if this option is correctly recognized. ...
Page 71: Ocr Unit Type M13 (D3Ac-23, -24, -25)
2.Installation OCR Unit Type M13 (D3AC-23, -24, -25) Accessory Check Description Q’ty SD card Overview of Searchable PDF Function This option adds a searchable PDF function to the scanner function.  With this option, OCR is performed on a document read with the scanner, and text data is embedded in the PDF. This enables PDF text browsing, automatic assignment of file names, and automatic alignment of document orientation.
Page 72 2.Installation Remove the SD card slot covers [A]. Insert the OCR Unit SD card into SD Card Slot 1 [A: Upper Slot]. Turn ON the main power. Enter the SP mode, and then press "Enter" in SP5-878-004 (Option Setup: OCR Dictionary). The SD card ID is saved in the NVRAM, and the ID of the machine is saved on the SD card.
Page 73: Recovery Procedure
2.Installation Press "Enter" in SP5-878-004 (Option Setup: OCR Dictionary). Dictionary data is copied to the HDD.  On the first run, SP5-878-004 links the SD card, and on the second run, copies dictionary data. Turn OFF the main power. Remove the SD card from the SD card slot. ...
Page 74: Optional Counter Interface Unit Type M12 (B870-21)
2.Installation Optional Counter Interface Unit Type M12 (B870-21) Accessory Check Description Q’ty Remarks PCB: MKB Harness (MB to MKB) Not Used Harness (MB to MKB) Not Used Screws M3x6 Standoffs Clamp Lock band Relay harness Not Used Installation procedure  When installing this option, turn OFF the main power and unplug the power cord from the wall socket.
Page 75 2.Installation  There are four tabs on the back of the right cover. Remove the short connector [A]. Attach the counter interface board [A].
Page 76 2.Installation Connect the harness of the interface board to the lower connector (white/13 pin) [A] and to the connector on the BiCU [B].
Page 77: Nfc Card Reader Type M27 (M502-10)
2.Installation NFC Card Reader Type M27 (M502-10) Accessory Check Description Q'ty NFC card reader USB cable Double-sided tape Decal EMC address Caution chart Installation Procedure  When installing this option, turn OFF the main power and unplug the power cord from the wall socket. If you install without turning OFF the main power, an electric shock or a malfunction may occur.
Page 78 2.Installation  There are four tabs on the back of the right cover. Open the SPDF top cover. Remove the SPDF rear cover [A].  There are five tabs on the back of the SPDF rear cover. Remove the operation panel upper cover [A] and operation panel lower cover [B].
Page 79 2.Installation  There are three tabs on the upper cover [A] and lower cover [B]. Open the SPDF [A]. Remove the white sheet [B].
Page 80 2.Installation Remove the SPDF bottom cover [A]. 10. Use the double-sided tape to attach the NFC card reader [A] to the rear of the SPDF bottom cover [B]. 11. Connect the USB cable [A] to the NFC card reader [B]. Route the cable as shown below.
Page 81 2.Installation 13. Pass the USB cable through the hole. 14. Attach the SPDF bottom cover [A] with the NFC card reader to the SPDF. 15. Pass the USB cable [B] through the clamp [A]. 16. Remove the tab [A] and the short tab [B] from the rear of the SPDF rear cover [C].
Page 82 2.Installation 17. Pass the USB cable [A] through the hole in the SPDF rear cover and attach the short tab [B]. 18. Attach the SPDF rear cover [C] to the SPDF. 19. Route the USB cable [A] on the right side of the machine. ...
Page 83 2.Installation 22. Attach the operation panel lower cover [A] to the operation panel [B], with the USB cable [C] passing through the cutout [D]. 23. Remove the side cover of the operation panel. 24. Connect the USB cable [A] to the operation panel.
Page 84 2.Installation 25. Attach the side cover of the operation panel [A]. 26. Attach the operation panel upper cover [B]. 27. Remove the tab [A] from the right cover [B] to create a cutout. Then attach the right cover, with the USB cable passing through the cutout.
Page 85 2.Installation...
Page 86: Enhanced Security Hdd Option Type M10 (D792-09)
2.Installation Enhanced Security HDD Option Type M10 (D792-09) Accessory Check Description Q’ty Remarks Enhanced Security HDD EMC Address Installation Procedure When installing this option, turn OFF the main power and unplug the power cord from the wall socket. If installing without turning OFF the main power, an electric shock or a malfunction may occur.
Page 87 2.Installation Remove the right cover [A]. Remove the controller box cover [A]. Remove the standard HDD installed on the machine.
Page 88 2.Installation Separate the standard HDD [A] from the bracket [B]. Remove the enhanced security HDD from its protective pack. Fasten the HDD to the bracket. ( x 4) Install the HDD bracket in the controller box. 10. Reassemble the machine. After Installing the HDD Connect the power cord and turn the machine on.
Page 89 2.Installation Touch [Format]. Wait for the machine to finish formatting the hard disk. Do not touch the power switch while the hard disk format is in progress. Wait for the machine to tell you that the formatting is finished. Turn the main power OFF and back ON again after the message tells you formatting is finished. Enter the SP mode.
Page 90: Sd Card Appli Move
2.Installation SD Card Appli Move Overview There are only two SD card slots (one of them is a service slot). However, if multiple SD card applications are merged, three or more SD card applications can be used simultaneously. The SD card merge function enables the use of three or more functions within the capacity of two SD cards by physically transferring the function of one SD card to other SD cards (all SD card options can be stored in two SD cards).
Page 91: Move Exec
2.Installation Move Exec "Move Exec" (SP5-873-001) lets you move application programs from the original SD card to another SD card.  Do not turn ON the write protect switch of the system SD card or application SD card on the machine. If the write protect switch is ON, a download error (e.g.
Page 92: Undo Exec
2.Installation Enter the SP mode. Select SP5-873-001 "Move Exec". Follow the messages shown on the operation panel. Turn the main power OFF. 10. Remove the source SD card from SD Card Slot 2 [B]. 11. Attach the SD card slot cover. 12.
Page 93 2.Installation Insert the integrated SD card into Slot 1 [A]. Insert the SD card which became empty after merging into Slot 2 [B]. Turn the main power ON. Enter the SP mode. Select SP5-873-002 "Undo Exec." Follow the messages shown on the operation panel. Turn the main power OFF.
Page 94: Security Settings
2.Installation Security Settings Security Function Installation The machine contains the Security functions (Data Overwrite Security and HDD Encryption unit) in the controller board. If you are installing a new machine, it is recommended that you activate Data Overwrite Security and HDD Encryption by selecting "Format All Data"...
Page 95 2.Installation (3) Administrator login password If any of these settings is at a factory default, ask the customer to change the settings before you perform the installation procedure. Make sure that “Machine Management” is ON. [User Tools/Counter] key -> [System Settings] -> [Administrator Tools] -> [Administrator Authentication Management] ->...
Page 96: Hdd Encryption
2.Installation Press [Auto Erase Memory Setting]. Press [On]. Select the method of overwriting. If you select [NSA] or [DoD], proceed to step 10. If you select [Random Numbers], proceed to step 8. Enter the number of times that you want to overwrite using the number keys, and then press [#]. Press [OK].
Page 97 2.Installation (1) Supervisor login password (2) Administrator login name (3) Administrator login password These settings must be set up by the customer before the HDD Encryption unit can be installed. Make sure that “Machine Management” is ON. [User Tools/Counter] key -> [System Settings] -> [Administrator Tools] -> [Administrator Authentication Management] ->...
Page 98 2.Installation Press [Encrypt]. Select the data to be carried over to the hard disk and not be reset. To carry all of the data over to the hard disk, select [All Data]. To carry over only the machine settings data, select [File System Data Only]. To reset all of the data, select [Format All Data].
Page 99 2.Installation Log in from the control panel as the machine administrator. Press [System Settings]. Press [Administrator Tools]. Press [ ] to display Page 11. Press [Machine Data Encryption Settings]. Press [Print Encryption Key]. Select the backup method. If you have selected [Save to SD], load an SD card into the media slot on the side of the control panel and press [OK];...
Page 100 2.Installation  The machine will automatically restore the encryption key to the flash memory on the controller board. 10. Turn OFF the main power when the machine has returned to normal status. 11. Remove the SD card from Slot 2. How to do a forced start up with no encryption key If the encryption key back-up has been lost, follow the procedure below to do a forced start-up.
Page 101: Settings For @Remote Service
2.Installation Settings for @Remote Service  Prepare and check the following before you visit the customer site. For details, ask the @Remote key person. Points to Check Before Making @Remote Settings The setting of SP5816-201 in the mainframe must be "0". Print the SMC with SP5990-002 and then check if a device ID2 (SP5811-003) is correctly programmed.
Page 102 2.Installation Center GUI. Execute the registration with SP5816-206. Check the registration result using SP5816-207. Value Meaning Solution/ Workaround Succeeded Already registered Check the registration status. Communication error (proxy enabled) Check the network condition. Communication error (proxy disabled) Check the network condition. Proxy error (Illegal user name or password) Check Proxy user name and password.
Page 103 2.Installation Cause Code Meaning Solution/ Workaround Update certification failed because Check the machine status. If the 12008 mainframe was in use. machine is in use, try again later. The ID2 in the NVRAM does not match Check ID2 of the machine. 12009 the ID2 in the individual certification.
Page 104: Preventive Maintenance
3.Preventive Maintenance 3. Preventive Maintenance Preventive Maintenance Tables See "Appendices" for the following information:  Preventive Maintenance...
Page 105: Image Quality Standards
3.Preventive Maintenance Image Quality Standards Engine Item Specification Remarks Assured Image Leading edge: 4.3 mm Envelopes Area Left/Right: 4.3 mm Leading edge: 15 mm Trailing edge: 4.3 mm Left/Right: 10 mm Trailing edge: 15 mm Magnification ± 0.75% or less Not applicable to the back of the paper when performing Error duplex printing.
Page 106 3.Preventive Maintenance Item Specification Remarks Trailing edge: 3.0 mm SPDF Item Specification Remarks Magnification Error 100% SEF: ± 1.75% or less Reduction/Enlargement SEF: ± 1.75% or less  To check whether the problem is with the image or is due to another issue, print the test pattern.
Page 107: Paper Transfer Quality Standards
3.Preventive Maintenance Paper Transfer Quality Standards Engines Item Specification Remarks Margin Single Side: position Main Scan: 0 ± 2.0 mm Sub Scan: 0 ± 1.5 mm Back of the paper when performing duplex printing: Main Scan: 0 ± 2.0 mm Sub Scan: 0 ±...
Page 108: Replacement And Adjustment
4.Replacement and Adjustment 4. Replacement and Adjustment General Cautions Notes on the Main Power Switch The main power switch of this machine has been changed to a push-button switch (push button) from the conventional rocker switch. The push switch has characteristics and specifications different from the rocker switch. Care must be taken when replacing and adjusting parts.
Page 109 4.Replacement and Adjustment main power switch while the residual charge was already released, the power ON flag will not be set. At this time, start the machine manually by pressing the main power switch. Shutdown Method Press the main power switch [A] on the left side of the machine. After the shutdown process, the main power is turned OFF automatically.
Page 110: Special Tools
4.Replacement and Adjustment Special Tools Part Number Description Q’ty B6455010 SD card 128MB B6455020 SD card 1GB M1091948 Lens cleaner  A PC is required for creating the Encryption key file on an SD card when replacing the controller board for a model in which HDD encryption has been enabled.
Page 111: Exterior Covers
4.Replacement and Adjustment Exterior Covers Front Cover Unit Remove the paper cassette Open the bypass tray [A]. Release the four hinges indicated below to detach the paper guide plate [B]. Remove the clip rings on the bypass tray [A]. Release both end hinges of the bypass tray [A] to detach it. ...
Page 112 4.Replacement and Adjustment machine.( Open the front cover [A] and release the strap [B]. Release both side hinges to detach the front cover [A].  Release the left hinge [B] first.
Page 113: Left Cover
4.Replacement and Adjustment Left Cover  There are six tabs on the back of the left cover. Open the front cover. Open the rear cover. Remove the left cover [A]. Right Cover  There are four tabs on the back of the right cover. Open the front cover.
Page 114: Rear Cover, Rear Lower Cover
4.Replacement and Adjustment Remove the right cover [A]. Rear Cover, Rear Lower Cover Remove the screws on the rear lower cover [A]. Open the rear cover [B].
Page 115: Upper Cover
4.Replacement and Adjustment Release both side hinges to detach the rear cover [A]. Remove the rear lower cover [A]. Upper Cover Remove the SPDF and scanner unit. (Scanner Unit (with SPDF))
Page 116 4.Replacement and Adjustment Disconnect the connector on the BiCU [A]. Remove the operation panel [A]. Remove the screws on the left side of the upper cover [A].
Page 117: Operation Panel
4.Replacement and Adjustment Remove the screws on the right side of the upper cover [A]. Remove the upper cover [A]. Operation Panel Place a service mat on top of the SPDF. Remove the operation panel upper cover [A] and operation panel lower cover [B].
Page 118 4.Replacement and Adjustment  There are three tabs on the upper cover [A] and lower cover [B]. Remove the hinge of the operation panel. Remove the operation panel [A] and place it on the service mat.
Page 119 4.Replacement and Adjustment Remove the rear cover [B] of the operation panel. Release the clamp and disconnect the connector. This section explains how to remove the Smart Operation Panel from the machine. For details about disassembling the Smart Operation Panel, see the service manual for Smart Operation Panel 2nd Generation.
Page 120: Led Optics
4.Replacement and Adjustment LED Optics Turn OFF the main power and disconnect the power cord before you start any of the procedures in this section. LED Unit  Be sure to clean the lens of the LED head after replacing the LED unit or if you inadvertently touch the lens when replacing another unit.
Page 121 4.Replacement and Adjustment Remove the securing screws of the front stay [A] ( x2). Push the LED unit [A] in. Remove the spacer [A], ground wires [B], and flat cable [C] from the LED unit.
Page 122 4.Replacement and Adjustment  The spacer [A] has a protruding part that locks with the groove in the shaft to secure it. When you remove the spacer, pull its handle downward as if to rotate the spacer slightly. Slightly flex the side plates outward and pull the LED unit [A] out of the machine. ...
Page 123 4.Replacement and Adjustment Bend the stay [A] to release the left and right tabs, and then separate the stay from the LED head [B]. 10. Remove the two spring holders [B] from the LED head [A]. Re-engaging Disengaged Springs If the spring hook [A] of the LED unit holder is disengaged, re-engage it according to the following procedure:...
Page 124 4.Replacement and Adjustment Hook disengaged [A] Hook correctly engaged [B] If the hook is engaged correctly, the LED unit holder is raised to the front by the spring. Right side Remove the right cover, and then remove the gear unit. (Gear Unit) Loosen the screws on the cover [A].
Page 125 4.Replacement and Adjustment Insert tweezers or a screwdriver into the gap between the cover [A] and frame and re-engage the spring hook [B] in the correct position. Left side Remove the left cover, and then raise the spring using tweezers or a screwdriver inserted through the gap at the lower right of the spring [A].
Page 126 4.Replacement and Adjustment You can check the position of the hook [A] through the guide of the LED unit. Using tweezers or a screwdriver, re- engage the hook in the correct position.
Page 127: Pcdu
4.Replacement and Adjustment PCDU PCDU Open the front cover [A]. Hold the grip to pull the PCDU [A] out.
Page 128: Toner Cartridge
4.Replacement and Adjustment Toner Cartridge Toner Cartridge Open the front cover [A] and push down the lever of the toner cartridge [B].  The release lever works in two steps. To release the lock, push down the release lever to the horizontal position.
Page 129: Image Transfer
4.Replacement and Adjustment Image Transfer Image Transfer Roller Remove the PCDU. (PCDU) Pinch both green ends of the guide [A] and pull it towards you. Remove the image transfer roller [A].
Page 130: Drive Units
4.Replacement and Adjustment Drive Units  Turn OFF the main power and disconnect the power cord before you start any of the procedures in this section. Main Motor Remove the right cover. (Right Cover) Remove the drive unit. (Drive Unit) Remove the main motor [A].
Page 131: Registration Clutch
4.Replacement and Adjustment Remove the temperature/humidity sensor (Temperature/Humidity Sensor) Remove the E-ring. Remove the toner supply clutch [A] with shaft. (Gear x1) Remove all parts attached to the toner supply clutch [A]. (Gear x1, Shaft x1) Registration Clutch Remove the BiCU. (BiCU)
Page 132: Paper Feed Clutch
4.Replacement and Adjustment Remove the sheet [A]. Remove the registration clutch [A]. Paper Feed Clutch Remove the BiCU. (BiCU) Remove the sheet [A].
Page 133: Drive Unit
4.Replacement and Adjustment Remove the harness guide [A]. Remove the paper feed clutch [A]. Drive Unit Remove the BiCU. (BiCU) Remove the duplex clutch. (Duplex Clutch) Remove the drive unit [A].
Page 134: Gear Unit
4.Replacement and Adjustment  To mount the drive unit, use the rounded end screw (blue) at the position indicated in the figure below. Gear Unit Remove the drive unit (Drive Unit) Remove the registration clutch. (Registration Clutch) Remove the bypass-bottom plate clutch. (Bypass Bottom Plate Clutch) Remove the paper feed clutch.
Page 135: Relay Clutch
4.Replacement and Adjustment Remove the harness guide [A]. ( Remove the bypass feed clutch [A]. ( x1, Relay Clutch Remove the bypass feed unit. (Bypass Feed Unit) Remove the gear unit. (Gear Unit) Remove the relay clutch [A]. Bypass Bottom Plate Clutch Remove the right cover.
Page 136: Duplex Clutch
4.Replacement and Adjustment Remove the bypass bottom plate clutch [A]. Duplex Clutch Remove the controller board. (Controller Board) Remove the duplex clutch [A]. ( x1, Bracket x1, Junction Gate Solenoid Remove the upper cover. (Upper Cover) Remove the upper inner cover. (LED Unit) Disconnect the harness of the junction gate solenoid.
Page 137 4.Replacement and Adjustment Remove the connector of the junction gate solenoid. ( Remove the junction gate solenoid [A]. ( x2, Spring x1)
Page 138: Fusing
4.Replacement and Adjustment Fusing  Start work only when the fusing unit has dropped to a low temperature. Otherwise you may suffer burns from contact with hot parts of the fusing unit,  Turn OFF the main power switch and disconnect the power cord before you start any of the procedures in this section.
Page 139 4.Replacement and Adjustment  When reassembling, be sure to attach the pin [A] to the correct position. If not, the fusing unit cannot be attached to the mainframe correctly. Separate the fusing unit into the upper and lower fusing units. Right cover [A] ( [B]: Lower Fusing Unit [C]: Upper Fusing Unit...
Page 140: Fusing Pressure Roller
4.Replacement and Adjustment Fusing Pressure Roller Separate the fusing unit into the upper and lower fusing units. (Upper Fusing Unit, Lower Fusing Unit) Remove the fusing pressure roller [A] Fusing Lamp, Hot Roller  Be careful not to break the fusing lamp when removing/attaching screws. ...
Page 141 4.Replacement and Adjustment Remove the screws of the fusing lamp. ( Remove the two brackets [A]. Remove the fusing lamp [A].
Page 142: Thermostat
4.Replacement and Adjustment Remove the hot roller [A]. Thermostat Separate the fusing unit into the upper and lower fusing units. (Upper Fusing Unit, Lower Fusing Unit) Remove the hot roller (Fusing Lamp, Hot Roller) Remove the thermostat [A]. ( Thermistor ...
Page 143 4.Replacement and Adjustment Remove the bracket of the drawer connector, and then remove the screws of the thermistor. ( Remove the thermistor [A] Notes on reassembly Be sure to attach the drawer connector with its protruding part [A] in the position shown below.
Page 144: Hot Roller Stripper
4.Replacement and Adjustment Insert the flat nut [A]. Be sure not to drop them inside the fusing unit during disassembly. Hot Roller Stripper Separate the fusing unit into the upper and lower fusing units. (Upper Fusing Unit, Lower Fusing Unit) Remove the spring [A].
Page 145: Paper Feed
4.Replacement and Adjustment Paper Feed  Turn OFF the main power and disconnect the power cord before you start any of the procedures in this section. Paper Feed Tray Remove the paper feed tray [A]. Paper Feed Roller Remove the paper feed tray. (Paper Feed Tray) Slide the lever [B] to the left to detach the paper feed roller [A].
Page 146: Paper End Sensor
4.Replacement and Adjustment Paper End Sensor Remove the bypass feed unit. (Bypass Feed Unit) Remove the bracket [A]. ( Remove the paper end sensor [A]. ( x1, Hook) Bypass Feed Unit Remove the front cover. (Front Cover Unit) Remove the left cover. (Left Cover) Remove the right cover.
Page 147: Bypass Feed Roller
4.Replacement and Adjustment  Release the hook [A] and then insert a flat-blade screwdriver into the space [B] to detach the bypass feed unit from the machine. Bypass Feed Roller Remove the bypass feed unit. (Bypass Feed Unit) Remove the gear unit. (Gear Unit)
Page 148 4.Replacement and Adjustment Remove the x2, Bearing x2 on both sides of the bypass feed roller (guide) [A]. Slide the bypass feed guide [A] with the bypass feed roller to the right to detach it from the machine. Detach the bypass feed roller with the shaft [B] from the guide [A].
Page 149: Bypass Friction Pad
4.Replacement and Adjustment Separate the bypass feed roller [A] from the shaft (Hook x1) Bypass Friction Pad Remove the bypass feed unit. (Bypass Feed Unit) Remove the bottom plate [A].  If you cannot remove the bottom plate because the part [A] prevents the cam [B] from releasing, rotate the shaft [C] to move the cam [B] away from the bottom plate link [A].
Page 150: Bypass Paper End Sensor
4.Replacement and Adjustment Push the friction pad [A] down to detach it. (Spring x1) Bypass Paper End Sensor Remove the bypass feed unit. (Bypass Feed Unit) Remove the bracket with sensor [A] ( Detach the bypass paper end sensor [A] from the bracket. (Hook) Bypass Bottom Plate HP Sensor Remove the bypass feed unit.
Page 151: Paper Size Switch
4.Replacement and Adjustment Remove the bypass feed lower cover [A]. ( Remove the bypass bottom plate HP sensor [A]. ( x1, Hook) Paper Size Switch Remove the right cover. (Right Cover) Remove the bracket with paper size switch [A]. Remove the paper size switch [A] from the bracket.
Page 152: Paper Transport
4.Replacement and Adjustment Paper Transport  Turn off the main power switch and disconnect the power cord before you start any of the procedures in this section. Paper Exit Sensor Open the rear cover. Remove the paper exit sensor [A]. ( x1, Hook) Paper Overflow Sensor Remove the upper cover.
Page 153: Duplex Entrance Sensor
4.Replacement and Adjustment Remove the duplex exit sensor [A]. ( x1, Hook) Duplex Entrance Sensor Remove the PSU. (PSU) Remove the duplex clutch. (Duplex Clutch) Open the duplex exit guide plate [A]. Remove the screws circled in the picture below ( x5).
Page 154: Registration Roller (Driven)
4.Replacement and Adjustment  Use pliers to pinch the link in order to release it. Remove the duplex entrance sensor [A]. ( x1, Hook) Registration Roller (Driven) Remove the drive unit. (Drive Unit) Remove the gear unit. (Gear Unit) Remove the paper size switch (Paper Size Switch) Remove the registration sensor.
Page 155: Registration Roller (Drive)
4.Replacement and Adjustment x 1) Insert a flathead screwdriver into the gap on the left of the registration roller guide to release the protruding part. Release the harness from the guide [A] to detach the guide [A] with the registration roller (driven). 10.
Page 156: Registration Sensor
4.Replacement and Adjustment Slide the registration roller (drive) [A] to the right to remove it. Registration Sensor Remove the PCDU. (PCDU) Remove the sheet [A]. Release the hooks of the harness cover [A] with a screwdriver to remove it. Remove the registration sensor [A]. (Hook,...
Page 157: Electrical Components
4.Replacement and Adjustment Electrical Components  Turn OFF the main power and disconnect the power cord before you start any of the procedures in this section. FCU Board Remove the right cover [A]. (Right Cover) Remove the controller box cover [A]. Remove the screws of the bracket [A] and the FCU board.
Page 158 4.Replacement and Adjustment Disconnect the speaker connector and remove the FCU board [A] with the bracket. Change the orientation of the battery jumper switch [A] on the removed FCU board [B], and then attach the battery jumper switch [C]. The battery jumper switch [C] comes with the new FCU board. Change the orientation of the battery jumper switch [A] on the new FCU board [B].
Page 159 4.Replacement and Adjustment  If the battery jumper switch is not in the correct position, SC820 will occur. Remove the HDD. (HDD)  It is not necessary to disconnect the HDD cable. Insert one end of the supplied flat cable [A] into the CN603 connector [B] on the new FCU board. ...
Page 160 4.Replacement and Adjustment Insert the new FCU board [A] into the machine and connect the speaker connector [B] to the new FCU board. 10. Mount the old FCU board with bracket [A] to the controller box temporarily. 11. Insert the other end of the flat cable [A] into the CN603 connector on the old FCU board [B]. ...
Page 161: Speaker
4.Replacement and Adjustment  The volume of the beeping sound is set to the same level as the speaker volume.  If the speaker volume is set to off, the volume of the beeping sound is set to its initial factory-set level. ...
Page 162: Psu
4.Replacement and Adjustment Remove the speaker [A].  Turn OFF the main power and unplug the power cord before replacing the PSU.  Do not touch the areas outlined in red in the following diagrams when replacing the PSU. Residual charge on the board may cause electric shock.
Page 163 4.Replacement and Adjustment Remove the paper feed tray. (Paper Feed Tray) Remove the left cover. (Left Cover) Remove the right cover (Right Cover) Remove the rear cover (Rear Cover, Rear Lower Cover) Remove the rear lower cover (Rear Cover, Rear Lower Cover) Remove the screws and connectors, and release the clamps on the left side of the PSU.
Page 164 4.Replacement and Adjustment Remove the screws on the rear side of the PSU. Pull out the PSU [A] with the bracket. 10. Remove the cover [A]. 11. Detach the PSU [A] from the bracket.
Page 165: Controller Board
4.Replacement and Adjustment Controller Board  If you intend to replace the NVRAM, upload its contents to an SD card using SP5-824 before you replace the NVRAM. Never remove the NVRAM until after you have uploaded its contents. Replacement Procedure Remove the controller box cover.
Page 166 4.Replacement and Adjustment  Before removing the NVRAM, back up data.  Install the NVRAM so that the indentation [B] on the NVRAM [A] is facing the indentation mark [C] on the controller board. If they are not installed correctly, the controller board and NVRAM may be damaged.
Page 167: Nvram On The Controller Board
4.Replacement and Adjustment NVRAM on the Controller Board  SC195 (Machine serial number error) will occur if the NVRAM is not attached.  Mounting the NVRAM in the wrong direction will cause a short circuit between the controller board and the NVRAM, and.all components will have to be replaced.
Page 168: Eeprom On The Bicu
4.Replacement and Adjustment Remove the BiCU [A]. Remove the EEPROM [A] from the old board and install it on the new board. Install so that the indentation [B] on EEPROM is facing the direction of the dent [C] that is printed on the BiCU board.
Page 169: Hdd
4.Replacement and Adjustment Print out the SMC data (SP5-990-001). Turn the main power OFF. Install an SD card into SD Card Slot 2. Turn the main power ON. Copy the EEPROM data to an SD card (SP5-824-001). Turn OFF the main power. Disconnect the power cord. Replace the EEPROM on the BiCU and reassemble the machine.
Page 170 4.Replacement and Adjustment Enter the SP mode. Execute SP5-846 51 to upload the address book data to the SD card. Replacement Procedure Disconnect the machine power cord before starting the following procedure. Remove the right cover. (Right Cover) Remove the controller box cover. (FCU Board) Remove the HDD.
Page 171: Toner End Sensor
4.Replacement and Adjustment  Never remove a used HDD unit from the work site without the consent of the customer (even if it is suspected to be damaged).  The HDD must remain with the customer for disposal or safe keeping. ...
Page 172: Hvps
4.Replacement and Adjustment HVPS Remove the left cover. (Left Cover) Remove the HVPS [A]. HVPS with Bracket Remove the left cover. (Left Cover) Remove the toner end sensor [B] and HVPS [A] with bracket. Fusing Fan Remove the left cover. (Left Cover) Remove the fusing fan [A].
Page 173: Pcdu Cooling Fan
4.Replacement and Adjustment  When you reattach the fusing fan, attach it correctly (as shown above, the face of the fan with the sticker is on the outside). PCDU Cooling Fan Remove the upper cover. (Upper Cover) Remove the BiCU. (BiCU) Remove the PCDU cooling fan [A] with bracket.
Page 174: Psu Cooling Fan
4.Replacement and Adjustment PSU Cooling Fan Remove the left cover. (Left Cover) Remove the PSU cooling fan [A].  When you reattach the PSU cooling fan, the face of the fan with the sticker must be on the inside. DC Switch Remove the bypass feed unit.
Page 175: Rear Door Interlock Switch
4.Replacement and Adjustment Remove the front door interlock switch [A]. Rear Door Interlock Switch Remove the left cover. (Left Cover) Remove the rear door interlock switch [A]. Temperature/Humidity Sensor Remove the right cover. (Right Cover) Remove the temperature/humidity sensor [A].
Page 176: Spdf
4.Replacement and Adjustment SPDF  Turn OFF the main power and disconnect the power cord before you start any of the procedures in this section. SPDF Unit Remove the scanner rear cover [A]. Remove the scanner rear upper cover [A]. Disconnect the FFCs [A].
Page 177 4.Replacement and Adjustment Remove the bracket [A]. Remove the screw and disconnect the connector. Lift the SPDF [A] to remove it.
Page 178: Spdf Front Cover
4.Replacement and Adjustment  The joint parts of the SPDF have tabs that latch onto the scanner. You need to push the SPDF forward fully while removing it, in order to detach the SPDF from the tabs. SPDF Front Cover ...
Page 179: Spdf Rear Cover
4.Replacement and Adjustment SPDF Rear Cover  There are five tabs on the back of the SPDF rear cover. Open the SPDF top cover. Remove the SPDF rear cover. SPDF Top Cover Remove the SPDF rear cover. (SPDF Rear Cover) Remove the SPDF top cover [A].
Page 180: Spdf Original Tray
4.Replacement and Adjustment SPDF Original Tray Remove the SPDF front cover. (SPDF Front Cover) Remove the SPDF rear cover. (SPDF Rear Cover) Slide the SPDF original tray [A] to remove it. Original Feed Unit Open the SPDF top cover [A]. Slide the original feed unit [B] towards the rear to remove it.
Page 181: Spdf Drive Motor
4.Replacement and Adjustment Push the lever [A] and then remove the SPDF friction pad [B]. SPDF Drive Motor Remove the SPDF rear cover. (SPDF Rear Cover) Remove the SPDF drive motor. SPDF Top Cover Sensor Remove the SPDF front cover. (SPDF Front Cover) Remove the SPDF top cover sensor [A].
Page 182: Spdf Registration Sensor
4.Replacement and Adjustment Remove the SPDF original set sensor [A]. SPDF Registration Sensor Open the SPDF [A]. Remove the plate [B] to remove the scanning guide plate [C]. Remove the SPDF registration sensor with bracket [A].
Page 183: Dfrb
4.Replacement and Adjustment Remove the registration sensor [A] from the bracket. DFRB Remove the SPDF rear cover. (SPDF Rear Cover) Remove the DFRB [A]. SPDF Feed Clutch Remove the front cover. (SPDF Front Cover)
Page 184: Spdf Feed Sensor
4.Replacement and Adjustment Release the hook with the original tray [A] swinging up and remove the harness guide [B]. Remove the SPDF feed clutch [A]. SPDF Feed Sensor Remove the SPDF top cover. (SPDF Top Cover) Remove the SPDF feed sensor bracket [A].
Page 185: Spdf Feed Sensor Actuator
4.Replacement and Adjustment Remove the SPDF feed sensor [A]. SPDF Feed Sensor Actuator Remove the SPDF top cover. (SPDF Top Cover) Remove the SPDF feed sensor bracket. (SPDF Feed Sensor) Remove the SPDF feed sensor actuator [A]. SPDF CIS Remove the SPDF front cover. Remove the SPDF rear cover.
Page 186 4.Replacement and Adjustment  Lift the back of the SPDF guide plate [A] while swinging up the original tray [B], and slide it toward the back of the SPDF unit. Disconnect the FFC [A].
Page 187 4.Replacement and Adjustment Remove the harness guide [B] by releasing the hook while swinging up the original tray [A]. Remove the SPDF drive bracket [A].
Page 188 4.Replacement and Adjustment Remove the gears [A].  Do not remove the gear [B], to prevent the inner pin [C] from dropping into the machine. Open the SPDF unit [A] while holding the gear [B] by hand, and open the scanning guide plate (rear side) [C] by pulling the release lever [D].
Page 189 4.Replacement and Adjustment...
Page 190: Scanner
4.Replacement and Adjustment Scanner  Turn OFF the main power and disconnect the power cord before you start any of the procedures in this section. Scanner Unit (with SPDF)  If you want to remove only the SPDF, see SPDF Unit.
Page 191 4.Replacement and Adjustment Remove the scanner front cover [A]. Remove the screws for scanner unit and SPDF unit [A]. Right Side Upper Side...
Page 192: Scanner Upper Cover
4.Replacement and Adjustment Slide the SPDF and the scanner unit [A] to the right and then lift them from the machine. Scanner Upper Cover Remove the SPDF. (SPDF Unit) Remove the scanner front cover. (Scanner Unit (with SPDF)) Remove the scanner upper cover [A]. SPDF Open/Closed Sensor Remove the scanner upper cover.
Page 193: Carriage
4.Replacement and Adjustment Remove the SPDF open/closed sensor [A]. Carriage Remove the scanner upper cover. (Scanner Upper Cover) Move the carriage [A] to the right. Slide the bracket [B] as shown below to detach the belt [A] from the pulley. Remove the bracket [C].
Page 194: Carriage Unit Hp Sensor
4.Replacement and Adjustment  In the area [C], the flat cable [B] is fixed with double-sided tape. Do not try to strip the flat cable [B] off by force. Remove the shaft [B] from the carriage [A]. Carriage Unit HP Sensor Remove the scanner upper cover.
Page 195: Scanner Motor
4.Replacement and Adjustment Scanner Motor Remove the scanner upper cover. (Scanner Upper Cover) Remove the scanner motor [A] from the scanner unit. ( Remove the scanner motor [A]. (...
Page 196: System Maintenance
5.System Maintenance 5. System Maintenance Service Program Mode  Make sure that the data-in LED ( ) is not on before you enter the SP mode. This LED indicates that some data is coming to the machine. When the LED is on, wait for the machine to process the data. Enabling and Disabling Service Program Mode ...
Page 197 5.System Maintenance SP Mode Button Summary Here is a short summary of the touch-panel buttons. Opens all SP groups and sublevels. Closes all open groups and sublevels and restores the initial SP mode display. Opens the copier screen (copy mode) so you can make test copies. Press SP Mode (highlighted) in the copier screen to return to the SP mode screen, If you know the SP number, enter the SP code directly by using the number keys and then pressing [#].
Page 198 5.System Maintenance Press to scroll to the previous or next line (line by line). 10 Press to move the highlight on the left to the previous or next selection in the list. Switching Between SP Mode and Copy Mode for Test Printing In the SP mode, select the test print.
Page 199 5.System Maintenance Exiting Service Mode Press the Exit key on the touch-panel. Service Mode Lock/Unlock At locations where the machine contains sensitive data, the customer engineer cannot operate the machine until the Administrator turns the service mode lock off. This function makes sure that work on the machine is always done with the permission of the Administrator.
Page 200 5.System Maintenance Enter the SP mode, and then press [PM Counter]. Press [Estimated Usage Rate/Estimated Remain Days].
Page 201: Remarks
5.System Maintenance You can see the “Remaining Days for each part”. How to Use the Firmware Update For details about how to use the Firmware Update, refer to Package Firmware Update. Remarks The maximum number of characters on the control panel screen is limited to 30. For this reason, some of the SP modes shown on the screen have been abbreviated.
Page 202 5.System Maintenance  If "Alphanumeric" is written to the right of the bracket as shown above, the setting of the SP mode shows on the screen using alphanumeric characters instead of only numbers. However, the settings in the bracket in the SP mode table are explained by using only the numbers.
Page 203: Sp Mode Tables
5.System Maintenance SP Mode Tables See “Appendices”...
Page 204: Test Pattern Printing
5.System Maintenance Test Pattern Printing Printing Test pattern: SP2-109 Some of these test patterns are used for copy image adjustments but most are used primarily for design testing.  Do not operate the machine until the test pattern is printed out completely. Otherwise, SC will occur. Enter the SP mode.
Page 205: Firmware Update
5.System Maintenance Firmware Update Overview In order to update the firmware, it is necessary to download the latest version of the firmware to an SD card. Insert the SD card into SD card slot 2 beside the rear left of the controller box. Firmware Type Firmware type Firmware location...
Page 206: Procedure
5.System Maintenance Firmware type Firmware location Websupport Controller Board WebUapl Smart Operation Panel – CPU board CSPF Smart Operation Panel – CPU board What is Included in the Firmware Package Modules included in the firmware package are indicated by ticks ( ). Firmware not included in the package require updating by SD cards, etc.
Page 207 5.System Maintenance accessed during the update). Update procedure First download the new firmware to the SD card. Turn OFF the main power. Remove the SD card slot cover [A]. Insert the SD card straight into slot 2 [A].  Check whether the card is properly in the SD card slot. When a SD card is inserted, a click is heard, and it is locked.
Page 208 5.System Maintenance When it appears, "Please Wait" is displayed. Check whether a program installation screen is displayed. When two or more software modules are contained in the SD card, they are displayed as follows. When two or more software names are displayed Press the module selection button or 10 keypad [1] - [5].
Page 209 5.System Maintenance Key or button operations Keys or buttons to press Contents [Update] or [#] key Update the ROM of the selected module. [Verify] button or [./*] key Perform verification of the selected module. Press the [Update] or [#] key, and perform software update. 10.
Page 210: Error Screens During Updating
5.System Maintenance SD card automatically.  Web access card software: EXJS (EXtended Java Script) is a Type-C ESA application, and like a conventional Web access card, update using an sdk folder is required.  The PS3 firmware program is included in the preinstalled PDF firmware. In the default state, although the PS3 firmware program is hidden in the disabled state, the function is enabled by installing the PS3 card.
Page 211 5.System Maintenance Code Contents Solutions  The SD card used after download Insert the SD card containing the same program as suspension is incorrect. when the firmware update was suspended, and then SD cards are different between the one turn the main power OFF then ON to try again. ...
Page 212 5.System Maintenance Code Contents Solutions  Printing download fails. Turn the main power OFF then ON to try again.  The SD card media is damaged if the update fails again. Replace the SD card media. The data to be overwritten cannot be ...
Page 213 5.System Maintenance Code Contents Solutions from the Gateway fails at the reserved date/time of the remote firmware update from the network. Acquisition of the latest version information  Check that the network is connected correctly. from the Gateway fails.  Download fails at the reserved date/time of Check that the network is connected correctly.
Page 214 5.System Maintenance  The PS3 firmware is a dongle (key) which enables PS3 data printing functions. When the PS3 firmware is installed, the PS3 program in the PDF firmware is enabled. Due to this specification, the self-diagnosis result report shows the ROM part number/software version of the PDF firmware contained in the PS3 program.
Page 215: Updating Javavm
5.System Maintenance Updating JavaVM Creating an SD Card for Updating Download the update modules from Firmware Download Center. As one of the model modules, "Java VM v12 UpdateTool" is available for download. (The version differs depending on the model.) Unzip the downloaded file. Copy the whole "sdk" folder to the root of the SD card directly below. ...
Page 216 5.System Maintenance List of Error Messages Update results are output as a text file on the SD card called "sdkjversionup.log" in the "\sdk\update" folder. Result File contents Description of the output Success script file = /mnt/sd0/sdk/update/bootscript Boot script path 2012/08/22 17:57:47 start Boot scripts processing start time 2012/08/22 17:59:47 end SUCCESS End time boot script processing, the results...
Page 217 5.System Maintenance Error Message Cause Remedy paseCopy() - error : fileCopy Error. Copy Error! Put Error! *1 Error, not normally expected If you cannot uninstall it, implement escalation to occur stating the "model name, application Copy Error! *1 configuration, SMC sheet (SP5-990- Delete Error! 006/024/025), and error file."...
Page 218: Nvram Data Upload/Download
5.System Maintenance NVRAM Data Upload/Download Uploading Content of NVRAM to an SD card Do the following procedure to upload SP code settings from NVRAM to an SD card.  This data should always be uploaded to an SD card before the NVRAM is replaced. ...
Page 219: Downloading An Sd Card To Nvram
5.System Maintenance Turn ON the main power. Execute SP5-824-001 (NVRAM Data Upload) and then press the “Execute” key. The following files are copied to an NVRAM folder on the SD card when the upload procedure is finished. The file is saved to the path and the following filename: NVRAM\<serial number>.NV Here is an example with Serial Number “K5000017114”: NVRAM\K5000017114.NV...
Page 220: Up/Sp Data Import/Export
5.System Maintenance UP/SP Data Import/Export Overview Import/export conditions Import/export is possible between devices only if their model type, region of use, and the following device configurations match.  Input Tray  Output Tray  SPDF  Whether or not equipped with a hard disk ...
Page 221 5.System Maintenance  Settings that can be specified via telnet  @Remote-related data  Counters  EFI printer unit settings  Settings that can only be specified via Web Image Monitor or Web Service (for example, Bonjour, SSDP setting) Exporting Device Information This can be exported / imported by an administrator with all privileges.
Page 222 5.System Maintenance Press [OK]. 10. Press [Exit]. 11. Log out.  If data export fails, the details of the error can be viewed in the log.  When device Information is periodically imported, it is necessary to create the device setting information file with special software and store it on the web server.
Page 223: Sp Data Import/Export
5.System Maintenance SP Data Import/Export Data that can be imported and exported  System SP  Printer SP  Fax SP  Scanner SP Exporting Device Information When exporting SP device information from the control panel, the data is saved on an SD card. Insert an SD card into the media slot on the side of the control panel.
Page 224: Possible Solutions For Import/Export Problems
5.System Maintenance Item Specification Note Mail address / Phone number #3. Personal information Example: Document name / Image data #4. Sensitive information for the customer Example: MAC address / Network parameters * The IP address is exported when both 'Unique' and 'Secret' are selected. Select “Crpt config”...
Page 225 5.System Maintenance If an error occurs, check the log's result code in the access log file first. Values other than 0 indicate that an error occurred. The result code will appear in the circled area illustrated below. - Example of a log file If you cannot solve the problem or do not know how to solve it after checking the code, note down the error log entry, then contact your supervisor.
Page 226 5.System Maintenance Result Code Cause Solutions range. 3. PERMISSION ERROR The permission to edit the setting is missing. 4. NOT EXIST The setting does not exist in the system. 5. INTERLOCK ERROR The setting cannot be changed because of the system status or interlocking with other specified settings.
Page 227: Address Book Export/Import
5.System Maintenance Address Book Export/Import Export Backup address book information on SD card formatted with the specified software. Turn OFF the main power. Remove the SD slot cover [A]. Insert the SD card in the service slot [A]. Turn ON the main power. Execute SP5-846-051 full address book backup.
Page 228: Import
5.System Maintenance  When local user information to be uploaded is not contained in the SD card, an execute malfunction is displayed. It cannot be used in the write-protect state.  Since the address book is the customer’s information, take care about handling it, and never bring it back.
Page 229 5.System Maintenance  LDAP authorization information...
Page 230: Rfu Updating The Firmware
5.System Maintenance RFU Updating the Firmware In this machine, software can be updated by remote control using @Remote. RFU Performable Condition RFU is performable for a device which meets the following conditions. The customer consents to the use of RFU. The devise is connected to a network via TCP/IP for @Remote.
Page 231: Package Firmware Update
5.System Maintenance Package Firmware Update  The HDD unit must be installed on the machine to enable the SFU or the package firmware update via SD card. Overview Each firmware module (such as System/Copy, Engine, etc) used to be updated individually. However, an all-inclusive firmware package (package_ALL) is now available.
Page 232: Immediate Update
5.System Maintenance Types of firmware update files, supported update methods: Individual firmware Available Available Package firmware Available Available Immediate Update Enter the [Firmware Update] menu in the SP mode and update the package firmware.  The [Firmware Update] button will appear even when a machine is connected to @Remote with a device which does not have an embedded @Remote communicating function.
Page 233 5.System Maintenance Press [Execute Update]. Press [YES]. The following display will be displayed.  If the error code E66, which indicates that the download of the firmware has failed, is displayed, implement this procedure from step 1.  Update will be started automatically after the download is finished.
Page 234: Update At The Next Visit (Reserve)
5.System Maintenance  When the machine is in the update mode, the automatic update is suspended if a print job is implemented. After the print job is finished, Press [YES] on the display shown with the following picture to restart updating. [Update done] is displayed.
Page 235 5.System Maintenance How to Set the Machine to Download Firmware Later (RESERVE) Enter the [Firmware Update] menu in the SP mode and update the package firmware.  The [Firmware Update] button will appear even when a machine is connected to @Remote with a device which does not have an embedded @Remote communicating function.
Page 236 5.System Maintenance  ”When to receive? (1-7)”: The download of the package firmware will begin this number of days before the next visit. Successful Download In the two diagrams below, the firmware is set to be downloaded by the day before the next scheduled visit. In the first diagram, the download is successful on the first try.
Page 237 5.System Maintenance How to Check if the Firmware Downloaded with RESERVE Enter the SP mode. Press [Firmware Update]. Press [Reserve]. Press [Reserve and received package information]. Check the information displayed. When the package firmware is downloaded successfully, the details of the download result are displayed as the following picture shows.
Page 238 5.System Maintenance  This information will only be displayed if the reserved firmware has already been downloaded. If not, all the data items are indicated with “-”. How to Install Firmware Downloaded with RESERVE Enter the SP mode. Press [Firmware Update]. Press [Update].
Page 239 5.System Maintenance Press [Execute Update]. Check the version of the received package firmware, and then Press [YES].  Update is started.  If the version of the reserved package in the HDD is older than the latest version, the messages shown in the following picture are displayed.
Page 240: Update Via Sd Card
5.System Maintenance  The machine will automatically reboot itself.  The figures at the lower right of the display indicate “Number of updated items/ All items to be updated”. Update via SD card Update with an SD card, which is the conventional method, is available if you write the package firmware to the SD card. ...
Page 241 5.System Maintenance versions of package firmware to the SD card, the machine will select only one version of the firmware randomly. Turn OFF the main power. Insert the SD card which contains the package into SD card slot 2 (for service). Turn ON the main power Press [Update].
Page 242 5.System Maintenance When update is completed, “Update done” is displayed.  The figures at the lower right of the display indicate “Number of updated items/ All items to be updated”. Turn OFF the main power. 10. Pull out the SD card from SD card slot 2. 11.
Page 243: Capturing The Debug Logs
5.System Maintenance Capturing the Debug Logs Overview With this feature, you can save debug logs that are stored in the machine (HDD or operation panel) on an SD card. It allows the Customer Engineer to save and retrieve error information for analysis. The Capturing Log feature saves debug logs for the following four.
Page 244: Retrieving The Debug Logs
5.System Maintenance  While erasing all memory  While data encryption equipment is installed  While changing the firmware configuration  Forced power OFF (accidentally disconnecting the outlet)  Engine debug log in shutdown  When the power supply to the HDD is off because of energy saving (engine OFF mode /STR mode) ...
Page 245 5.System Maintenance  It is recommended to use either the SD card with 2 GBs (P/N: B6455030) or 8 GBs (P/N: B6455040) provided as service parts. This is because the log data can be acquired much faster than when using commercially available SD cards.
Page 246 5.System Maintenance File size Period to copy Estimated time to copy If [Fax Contacts] is displayed, it means that the fax destinations will be included in the fax information. Where the data will be copied.  The approximate time it takes to transfer the debug log is as follows. Transfer time may be affected by the type or format of the SD card.
Page 247 5.System Maintenance After a message stating that the process has completed appears on the operation panel, make sure that the LED light next to the SD slot is not flashing. Then, remove the SD card.  The process of obtaining logs fails when: ...
Page 248 5.System Maintenance  To cancel downloading, press [Cancel].  To reconfigure some settings, press [Download again].  Operation panel shows the following while downloading the logs: After a while, the open-or-save dialog will appear. Specify where to download and save the file. ...
Page 249 5.System Maintenance page number]/gps/ConfigurationPage/ConfigurationPage_[yyyymmdd_hhmmss].csv  Font page /LogTrace/[*the model number]/gps/FontPage/FontPage_PCL_[the page number]_[yyyymmdd_hhmmss].jpg  /LogTrace/[*the model number]/gps/FontPage/FontPage_PDF_[the page number]_[yyyymmdd_hhmmss].jpg  /LogTrace/[*the model number]/gps/FontPage/FontPage_PS_[the page number]_[yyyymmdd_hhmmss].jpg  Print setting list /LogTrace/[*the model number]/gps/PrintSettingList/PrintSettingList_RPGL_[yyyymmdd_hhmmss].txt  /LogTrace/[*the model number]/gps/PrintSettingList/PrintSettingList_RTIFF_[yyyymmdd_hhmmss].csv Error log /LogTrace/[*the model number]/gps/ErrorLog/[yyyymmdd_hhmmss].csv Fax information /LogTrace/[*the model number]/faxreport/[yyyymmdd_hhmmss].csv FCU debug log...
Page 250: Troubleshooting
6.Troubleshooting 6. Troubleshooting Self-Diagnostic Mode Self-Diagnostic Mode at Power On As soon as the main machine is powered on, the controller waits for the initial settings of the copy engine to take effect and then starts an independent self-diagnostic test program. The self-diagnostic test checks the CPU, memory, HDD, and so on.
Page 251: Service Call
6.Troubleshooting Service Call Summary Level Definition Reset Procedure To prevent damage to the machine, the main machine cannot be Enter SP mode, go into SP5-810- operated until the SC has been reset by a service representative (see 001, press [Execute], and turn the the note below).
Page 252: Sc100 (Scanning)
6.Troubleshooting SC100 (Scanning) SC No. Level Error Name/Error Condition/Major Cause/Solution SC101- LED Error (scanning) The peak white level is less than the prescribed value.  The connection is loose.  The LED is defective.  The LED drive is malfunctioning. ...
Page 253 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Replace the white guide plate (SPDF). Replace the Scanner Carriage. Replace the following harnesses;  Scanner Carriage - BiCU harness (FFC)  BiCU - LEDB harness (FFC) Replace the BiCU. SC No. Level Error Name/Error Condition/Major Cause/Solution SC102-...
Page 254 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution  Replace the power/signal harness. SC No. Level Error Name/Error Condition/Major Cause/Solution SC112- LED Illumination Adjustment Error: rear side The white level peak reached the prescribed threshold when the white plate was scanned after a specified number of adjustments.
Page 255 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution The scanner home position sensor does not detect the scanner coming back to the home position.  Defective scanner home position sensor  Defective scanner home position sensor harness  Defective scanner motor driver ...
Page 256 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Replace the following harnesses;  Scanner Carriage - BiCU harness (FFC) Replace the BiCU. SC No. Level Error Name/Error Condition/Major Cause/Solution SC144- SBU Communication Error Cannot correctly establish communication with the SBU. ...
Page 257 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC152- White level correction error: rear side The automatic adjustment has failed to correct the white level (rear side) to the permissible range.  BiCU defective  Harness defective  Connector defective (disconnected, loose) ...
Page 258: Sc200 (Led Optics)
6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling the power after each step. Reconnect all the connectors on the BiCU board if they are disconnected, or loose.
Page 259: Sc300 (Image Processing - 1)
6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution  Replace the LED head.  Replace the BiCU. SC No. Level Error Name/Error Condition/Major Cause/Solution SC277-10 LEDA communication error The head type data was read three times in succession  Loosen or disconnect of FFC between the BiCU and LED array ...
Page 260: Sc400 (Image Processing - 2)
6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC364- Toner End Sensor output count error Under the condition that the toner cartridge has not reached the end, an error that no toner is supplied has been detected over n times in succession. (where n is to be configured using SP2- 931-003) ...
Page 261 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution the operation panel.  Bypass bottom plate clutch connector disconnected or other error  Bypass bottom plate sensor connector disconnected or other error  Bypass bottom plate sensor feeler stuck or other error ...
Page 262 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution  Harness damaged  Failure in the BiCU  Replace the fan motor.  Check the connector.  Replace the harness.  Replace the BiCU. SC No. Level Error Name/Error Condition/Major Cause/Solution SC532- PSU Cooling fan error The fan motor lock (rotating state) signal is sampled at 100 ms intervals and the machine fails to...
Page 263 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC542- Fusing lamp (Center) not reloaded (Broken heater wire) The heater (Center) thermistor does not reach the reload temperature 23 seconds after the start of motor rotation.  The overtemperature prevention mechanism started working ...
Page 264 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution  Broken fusing lamp wire  The overtemperature prevention mechanism started working  Clear the SP: fusing SC.  Replace the fusing thermistor.  Replace the fusing (Center) lamp. SC No. Level Error Name/Error Condition/Major Cause/Solution SC547- Zero-crossing error (adhered relay contact)
Page 265 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution  Clear the SP: fusing SC.  Check the connector connection.  Replace the fusing (End) thermistor. SC No. Level Error Name/Error Condition/Major Cause/Solution SC553- Fusing (End) thermistor high-temperature detected (software) (553-01) SC553- In a condition of 235 degrees C or higher temperature, the temperature has increased more than 10 degrees C per 1 second, the heater has continuously reached 100% (maximum) duty, and...
Page 266: Sc600 (Device Communication)
6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC559-00 Fusing jam detected 3 times in succession Fusing jam is detected three times in succession. Paper is wrapped around the fusing roller. Clear the SP: fusing SC. SC600 (Device Communication) SC No. Level Error Name/Error Condition/Major Cause/Solution SC632-...
Page 267 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution  Replace the backup battery. SC No. Level Error Name/Error Condition/Major Cause/Solution SC636- IC Card Error (Expanded authentication module error) Issued when expanded authentication management is set to "ON" but either of the following occur.
Page 268 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Tracking information was lost.  Tracking SDK application error  Internal notification error Turn the main power off/on. SC No. Level Error Name/Error Condition/Major Cause/Solution SC637-02 Tracking Information Notification Error (Management server error) Tracking information was lost.
Page 269 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC650- Remote Service Modem Communication Error (dialup failing because of incorrect modem configuration)  An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on.
Page 270 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC650- Remote Service Modem Communication Error (RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly)  An error related to communication (dialup connection, modem board etc.) using the RC Gate was detected or an error that prevents RC Gate operation was detected at power on.
Page 271 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC653- Incorrect remote service ID2 ID2 stored in the NVRAM has either of the following problems.  Number of characters is not 17.  Includes a character that cannot be printed.  All spaces ...
Page 272 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC669- EEPROM communication error An error is notified during EEPROM communication and the printer does not recover after three retries. 669 - 1 ID error during EEPROM OPEN 669 - 2 Channel error during EEPROM OPEN 669 - 3 Device error during EEPROM OPEN 669 - 4 Communication interrupted error during EEPROM OPEN 669 - 5 Communication timeout error...
Page 273 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC670-01, SC670-01: Engine Start Up Error SC670-02: Engine Down at Start Up (No SC Reboot)  SC670-01  A /ENGRDY signal was not asserted at power ON or recovery from Energy Save. ...
Page 274 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution reset.  the operation panel sends a command to the controller once every 30 secs to check the communication line, and there was no reply from the controller for two consecutive times. ...
Page 275: Sc700 (Peripherals)
6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution 681 - 37 Failure detection error  Turn the main power OFF and then ON.  Replace the toner cartridge (ID chip).  Replace the BiCU. SC No. Level Error Name/Error Condition/Major Cause/Solution SC682-** Device ID is not identified (PCDU) An error is notified during the ID identification after three retries.
Page 276: Sc800 (Controller)
6.Troubleshooting SC800 (Controller) SC No. Level Error Name/Error Condition/Major Cause/Solution SC816-00 [0x0000] Energy save I/O subsystem error SC816-01 Subsystem error SC816-02 Sysarch (LPUX_GET_PORT_INFO) error SC816-03 Transition to STR was denied. SC816-04 Interrupt in kernel communication driver SC816-05 Preparation for transition to STR failed. SC816-07 Sysarch (LPUX_GET_PORT_INFO) error SC816-08...
Page 277 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution  Turn the main power off/on.  Replace the controller board. SC No. Level Error Name/Error Condition/Major Cause/Solution SC817- Monitor error: File detection / Digital signature error  Boot loader cannot read any of diagnostic module, kernel, or root filesystem. ...
Page 278 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution [0x5245] Link up error 0x53554D45 "Link up error" [0c5355] L2 status time out 0x5350454E44 "L2 status time out" [0x6261] HDD defective 6261 6420 6469 7200 00 "bad dir" [0x696e] gwinit process ending x69742064 "init died”...
Page 279 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC842- Verification error during NAND-Flash update When starting-up the machine or re-stating it from the energy saving, the machine reads the state of the NAND-Flash and detects that there are defective blocks whose amount exceeds the threshold.
Page 280 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC855-02 Wireless LAN board error (driver initialization failure) Wireless LAN board error (wireless LAN card: 802.11 is covered)  Defective wireless LAN board  Loose connection  Turn the main power off/on. ...
Page 281 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC858-31 Data encryption conversion error (Other Error) A serious error occurred after data conversion during an attempt to update the encryption key. Controller board is defective Replace the Controller Board. SC No. Level Error Name/Error Condition/Major Cause/Solution SC859-...
Page 282 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution machine restarts. Details: NVRAM/HDD conversion is incomplete. Power failure occurred during encryption key update. None The display after the restarting instructs the user to format the HDD. SC No. Level Error Name/Error Condition/Major Cause/Solution SC859- Data encryption conversion HDD conversion error (Data read/write command error) HDD was not converted correctly during an attempt to update the encryption key.
Page 283 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SS_COMMAND_ERROR (-9) The driver does not respond to the command. SS_KERNEL_ERROR (-10) Internal kernel error. SS_SIZE_ERROR: (-11)The drive is too small. SS_NO_PARTITION: (-12) The specified partition does not exist. SS_NO_FILE No device file exists. Tried to obtain the information about the status of the hard disk from the driver, but no response has been returned for more than 30 seconds.
Page 284 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them. SC No. Level Error Name/Error Condition/Major Cause/Solution SC863- HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation.
Page 285 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC863- HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "c".) Guide for when to replace the HDD When SC863 has occurred ten times or more ...
Page 286 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution (An error occurred in partition "e".) Guide for when to replace the HDD When SC863 has occurred ten times or more  The interval is short.  Repeatedly occurs in the same situation (At power-on, etc.). ...
Page 287 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution  The interval is short.  Repeatedly occurs in the same situation (At power-on, etc.).  Startup takes a long time when the main power is turned on. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time.
Page 288 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause.
Page 289 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.
Page 290 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC863- HDD data read failure The data written to the HDD cannot be read normally. Bad sectors were generated during operation. (An error occurred in partition "n".) Guide for when to replace the HDD When SC863 has occurred ten times or more ...
Page 291 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution (An error occurred in partition "p".) Guide for when to replace the HDD When SC863 has occurred ten times or more  The interval is short.  Repeatedly occurs in the same situation (At power-on, etc.). ...
Page 292 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution  The interval is short.  Repeatedly occurs in the same situation (At power-on, etc.).  Startup takes a long time when the main power is turned on. It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time.
Page 293 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution It takes a long time after main power on for the operation panel to become ready. HDD access may be consuming time. Normal HDD access time after main power on is about 5 seconds. If the machine is not waiting for the engine to be ready and it still takes 20 to 30 seconds or more, the HDD may be the cause.
Page 294 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution to 30 seconds or more, the HDD may be the cause. If there is a problem with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print the SC log data and check them.
Page 295 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "c".)  Format the HDD.  Replace the HDD. SC No. Level Error Name/Error Condition/Major Cause/Solution SC864-05 HDD data CRC error...
Page 296 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC864-09 HDD data CRC error During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "h".)  Format the HDD.  Replace the HDD. SC No.
Page 297 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution  Format the HDD.  Replace the HDD. SC No. Level Error Name/Error Condition/Major Cause/Solution SC864-14 HDD data CRC error During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "m".) ...
Page 298 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "q".)  Format the HDD.  Replace the HDD. SC No. Level Error Name/Error Condition/Major Cause/Solution SC864-19 HDD data CRC error...
Page 299 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC864-23 HDD data CRC error During HDD operation, the HDD returned a CRC error. Bad sectors were generated during operation. (An error occurred in partition "v".)  Format the HDD.  Replace the HDD. SC No.
Page 300 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC866-00 SD card authentication error When a correct license for digital authentication is not found in an SD card application. The SD card contains the wrong program data. Store the correct program data on the SD card. SC No.
Page 301 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution  SD card for users  In the case of a file system error, reformat the SD card (using the "SD Formatter" made by Panasonic).*  In the case of a device access error, turn the main power off and check the SD card insertion status.
Page 302 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC870- Address Book data error (Initialization: Failed to generate a file to store delivery sender.) SC870- Address Book data error (Initialization: Failed to generate a file to store delivery destination.) SC870- Address Book data error (Initialization: Failed to generate a file to store information required for LDAP search.) SC870- Address Book data error (Initialization: Failed to initialize entries required for machine...
Page 303 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC870- Address Book data error (On startup: Detected abnormality of the Address Book encryption status.) SC870- Address Book data error (Encryption settings: Failed to create directory required for conversion between plaintext and encrypted text.) SC870- Address Book data error (Encryption settings: Failed to convert from plaintext to encrypted text.) SC870-...
Page 304 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution  Power failure while accessing the HDD  Use SP5832-007 to initialize the HDD (HDD-related: Format: Mail received data).  Replace the HDD. SC No. Level Error Name/Error Condition/Major Cause/Solution SC873-00 HDD mail transfer error An error is detected in the HDD at machine power-on.
Page 305 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution disk, the error will persist even after trying the above.)  If the "Delete All" option is not installed when this error occurs, install the option. SC No. Level Error Name/Error Condition/Major Cause/Solution SC875-** Delete All error (HDD) An error is detected before executing HDD Erase.
Page 306 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution SC878-02 TPM error An error occurred in the TPM or TPM driver. TPM is defective Replace the controller board. SC No. Level Error Name/Error Condition/Major Cause/Solution SC878-03 TCSD error An error occurred in TPM software stack. ...
Page 307: Sc900 (Others)
6.Troubleshooting SC900 (Others) SC No. Level Error Name/Error Condition/Major Cause/Solution SC900-00 Electronic counter error The electronic total counter value is not the specified value. This error is detected when the counter moves forward.  The NVRAM connection is not correct. ...
Page 308 6.Troubleshooting SC No. Level Error Name/Error Condition/Major Cause/Solution Turn the main power switch off and on. SC No. Level Error Name/Error Condition/Major Cause/Solution SC997- Application function selection error The application did not function normally after pressing the application key on the operation panel.
Page 309: Jam Detection
6.Troubleshooting Jam Detection Jam Displays When a jam occurs, the location is displayed on the operation panel. Jam History SP7-507 shows the paper jam history.  CODE: Indicates the jam code.  SIZE: Indicates the paper Size Code.  TOTAL: Indicates the total counter (SP7-502-001). ...
Page 310: Sensor Position Layout
6.Troubleshooting Sensor Position Layout Paper Overflow Sensor Paper Exit Sensor Duplex Exit Sensor Duplex Entrance Sensor Registration Sensor Bypass Paper End Sensor Paper End Sensor (Main Machine) Paper End Sensor (Optional Bank) Sensor Position  Jam code: Shows the cause of a jam. Appears in the log data. ...
Page 311 6.Troubleshooting Jam Code Jam Type Position Code SPDF Feed Sensor: Late jam SPDF Feed Sensor: Lag jam Initial Jam Timing Error Jam Original Proximity Jam Main Machine Jam Code Jam Type Position Code Registration Sensor Jam Paper Exit Sensor Jam Duplex Exit Sensor Jam Duplex Entrance Sensor Jam Tray 1 : No Paper Feeding...
Page 312 6.Troubleshooting Jam Code Jam Type Position Code Tray 3 : No Paper Feeding Tray 3 Relay Sensor (Vertical Transport Sensor): Lag Jam Tray 3 Relay Sensor (Vertical Transport Sensor) Jam...
Page 313: Troubleshooting
6.Troubleshooting Troubleshooting Image Position Adjustment  Adjust the blank margin width only if it cannot be adjusted by registration (leading edge/side-to-side). First adjust C and D; then A and B.  [1]: Print area  [2]: Paper feed direction Enter the SP mode, and then print the test pattern (17: Trim Area ) with SP2-109-001. Adjust the blank margin width of the image with SP2-103-(001-004).
Page 314: Scanner, Spdf Image Adjustment
6.Troubleshooting  [1]: Paper feed direction  [2]: Print area Adjustment Reference Values  B: Leading edge (Sub scanning direction): 3.0 ± 1.5 mm  D: Trailing edge (Sub scanning direction): 3.0 mm  C: Left (Main scanning direction): 2.0 ± 1.5 mm ...
Page 315 6.Troubleshooting Magnification A: Sub-scan magnification Place the test chart on the exposure glass and make a copy from one of the paper feed trays. Check the magnification ratio. If necessary, adjust the magnification with the following SP mode. SP No. Name Specification SP4-008...
Page 316: Problem At Regular Intervals
6.Troubleshooting SPDF Image Adjustment Registration  Use the above test charts to adjust these settings. Place the temporary test chart on the SPDF and make a copy from one of the paper feed trays. Check the registrations, and adjust as necessary with the appropriate SP modes, as follows. Allowable registration errors: 4.2 ±...
Page 317 6.Troubleshooting Problems Intervals Defective parts Problems with the printed result 29.9mm Charge roller (other than black or white dots) 37.7mm Registration roller 45.8mm Image transfer roller 112mm Fusing pressure roller 94mm Fusing roller 100.5mm Paper feed roller Black or white dots 35.6mm Development roller 94.4mm...
Page 318: Paper Feed (Skew)
6.Troubleshooting When Black Spots are Generated on Print Images The black spots on a print image may be improved by the [Fusing Roller Cleaning] function. Load paper (A4 or LT size plain paper) in the bypass tray. Perform [Fusing Roller Cleaning] (toner is consumed). [User Tools/Counter] key >...
Page 319: Stack Error (Spilling Of The Paper Stacked In The Output Tray)
6.Troubleshooting Stack Error (Spilling of the Paper Stacked in the Output Tray) Depending on the number of sheets delivered, the stacked paper may spill. If the number of stacked sheets is substantial, you can prevent the stack from spilling by adjusting the stopper [A]. The stopper supports paper up to Legal size.
Page 320: Recycled Or Thin Paper Is Severely Curled After Printing
6.Troubleshooting A4 size Legal size Recycled or Thin Paper Is Severely Curled after Printing If the delivered paper is curled, it cannot be stacked properly. In such a case, raise the paper stopper on the output tray and remove the paper frequently.
Page 321: Detailed Descriptions
7.Detailed Descriptions 7. Detailed Descriptions Overview Mechanical Component Layout Exit / Switchback unit Fusing unit PCDU LED head Toner cartridge Bypass feed tray Paper feed unit Duplex paper path...
Page 322: Drive Layout
7.Detailed Descriptions Drive Layout Duplex exit motor Fusing drive gear Drum gear Registration clutch Toner supply clutch Bypass feed clutch Bypass bottom plate clutch Relay clutch Paper feed clutch 10. Main motor 11. Duplex clutch...
Page 323: Tray Layout And Paper Path
7.Detailed Descriptions Tray Layout and Paper Path Main machine paper feed path Bypass paper feed path Optional tray paper feed path Duplex paper feed path Guidance for Those Who Are Familiar with Predecessor Products Unit Items MP 402SPF SP 401SPF Operation Panel Smart Operation Panel, 2nd Available...
Page 324: Led Unit
7.Detailed Descriptions LED Unit General Descriptions LED writing is superior to LD writing in unit-downsizing, noise reduction, and energy saving. The writing process uses only an LED head. The LED spacer contacts the drum unit and keeps the LED array at the correct distance from the OPC for correct focusing.
Page 325: Mechanisms
7.Detailed Descriptions Sheet Base LED Board Frame SLA (SELFOC LENS ARRAY) Mechanisms Writing method Tiny LEDs capable of creating images at 1200 dpi are arranged in a line. Light beams emitted by the LEDs are focused using the Self-focusing Lens Array (SLA), creating an image on the OPC drum. LED Board SLA (SELFOC LENS ARRAY)
Page 326 7.Detailed Descriptions LED Head Each LED head has 26 LED chips on board, and each chip has a line of LEDs 8mm in length.  If a vertical line 8mm in width appears on the image parallel to the direction of paper feed, it may be caused by a broken LED chip.
Page 327 7.Detailed Descriptions Adjustment at Replacement Adjustment at LED head replacement is not needed because there is an EEPROM on the LED board. This ROM contains light volume adjustment data.
Page 328: Toner Cartridge, Pcdu (Photo Conductor Development Unit)
7.Detailed Descriptions Toner Cartridge, PCDU (Photo Conductor Development Unit) Mechanism The toner cartridge is mounted on the PCDU installed in the machine, but can be detached from the machine on its own. Toner Supply coil Toner box Used toner collection box Used toner transport coil 1st Mixing coil 2nd Mixing coil...
Page 329: Toner Cartridge
7.Detailed Descriptions  After detaching the toner cartridge together with the PCDU, you can use the release lever to separate the PCDU from the toner cartridge. [A]: Locked, [B]: Unlocked  The release lever works in two steps. To release the lock, push down the release lever to the horizontal position.
Page 330 7.Detailed Descriptions New Unit Detection The machine reads the ID chip to detect the status of the cartridge. ID chip information The toner cartridge has an ID chip [1] that records how many sheets the copier has printed with its toner cartridge, and product information.
Page 331: Pcdu
7.Detailed Descriptions SP No. Item SP7-931-018 Toner info: Install Date SP7-931-019 Toner info: Toner End Date SP7-931-020 Toner info: Total Consumption SP7-931-021 Toner info: Distance SP7-931-022 Toner info: Initial Amount Toner Near End (TNE) / Toner End (TE) Detection Toner near end detection: A counter determines when the toner has almost run out by calculating the remaining toner from the initial amount of toner and subsequently replenished toner.
Page 332 7.Detailed Descriptions 1st Mixing coil 2nd Mixing coil Development Blade Toner Supply Roller Development Roller Waste Toner Collection coil OPC Cleaning Blade Charge Roller 10. Charge Cleaning Roller Details Drive The main motor drives PCDU through a coupling. Development The development mechanism contains the development roller [1], the toner supply roller [2], and the development blade [3].
Page 333 7.Detailed Descriptions Charge, Charge Roller Cleaning, OPC Cleaning To prevent ozone from being generated, the machine has a charge roller [1]. The charge roller [1] rotates with the OPC drum to apply an electric charge evenly to the drum surface. However, if the charge roller [1] is dirty, the applied electric charge becomes uneven.
Page 334 7.Detailed Descriptions New PCDU Detection, and Set Detection When a PCDU is placed in the machine, the ID chip [A] is read. In this way, the machine detects when a new PCDU is inserted. Used Toner Transport Used toner is collected from the PCDU by the waste toner collection coil and transferred via the used toner transport path [1] on the side of the PCDU to the toner cartridge’s used toner collection box.
Page 335: Related Sps
7.Detailed Descriptions Related SPs  3-098-001 [Days Before End]-[Toner]: Changes the toner near-end alert timing  7-931-xxx [Toner info]: ID chip information can be checked.
Page 336: Image Transfer And Paper Separation
7.Detailed Descriptions Image Transfer and Paper Separation Overview Transfer roller OPC drum Discharge plate Details Image Transfer / Paper Separation Image Transfer After passing through the registration unit, the paper passes between the OPC drum and the transfer roller. During this time, the toner on the OPC drum surface is transferred to the paper by the positive electric charge on the transfer roller.
Page 337: Related Sps
7.Detailed Descriptions The transfer current is adjusted in accordance with the paper tray (paper feed unit, bypass tray, and duplex tray), paper size, paper type, and print number of sheets.  You can adjust these levels (SP2-301 T bias control). ...
Page 338: Paper Feed
7.Detailed Descriptions Paper Feed Overview Paper Feed Bypass Paper Feed Roller Bypass Friction Pad Tray 1 Feed Roller Tray 1 Friction Pad This machine has a paper tray and a bypass tray. The separation mechanism uses the friction pad system for both the paper feed tray and the bypass feed tray. Mechanism Paper Feeding Upon receiving the paper feed signal, the Paper Feed Clutch is turned on to rotate the Paper Feed Roller.
Page 339 7.Detailed Descriptions Paper Volume Detection If the tray becomes empty, a feeler enters a cutout in the bottom plate, and the paper end sensor at the other end of this feeler turns on. Adjustable Cassette When shipped from the factory, sizes up to A4 SEF can be loaded in the cassette. To support paper sizes larger than A4 SEF, unlock the tray extension lock ([1] in the diagram) to extend the tray, and then place the Paper Feed Cover on the tray.
Page 340 7.Detailed Descriptions Paper size detection combination (L: Switch is pressed) SW 1 SW 2 SW 3 Paper Size A4 SEF A5 SEF A6 LEF LegalSEF Letter SEF HalfLetter_SEF Paper cassette is not set.
Page 341 7.Detailed Descriptions Paper Feed Tray Bottom Plate Lift Mechanism When you slide the paper feed tray into the unit, the bottom plate arms [1] slide along the sloping guide of the main frame, and then the bottom plate is pushed upward by the springs. As a result, the lifted bottom plate presses the sheet on the top of the stack up against the paper feed roller.
Page 342 7.Detailed Descriptions Bypass Feed Tray Automatic Lifting System The Bypass Tray Bottom Plate has an automatic lifting system. When the main motor rotates in reverse, a one-way clutch transfers the drive to the bottom plate lifting system of the bypass tray. Then, a cam (on the left as you face the machine) starts rotating to lift the bottom plate up and down. The bottom plate position sensor detects up/down movement of the bottom plate by detecting a sensor actuator on the left side of the cam.
Page 343 7.Detailed Descriptions Bottom Plate Rising/Falling Control Bypass Tray Paper Size Detection The machine does not have a function to detect the size of paper loaded in the bypass tray. Bypass Paper Set Detection / End Detection The bypass tray has a paper set sensor and a paper end sensor. When paper is loaded into the tray, the Bypass Paper End Sensor is turned ON (allowing the light beam to pass through).
Page 344 7.Detailed Descriptions side guides from side to side.
Page 345: Image Fusing
7.Detailed Descriptions Image Fusing Overview Fusing exit roller Hot roller strippers Thermostat Hot roller Fusing lamp Thermistor (Edge/Center) Fusing entrance guide Fusing pressure roller Details Fusing Drive Fusing Method A certain temperature and pressure are applied to the paper fed from the transfer unit to fuse the toner to the paper. A contact thermistor is mounted on the center of the hot roller to detect the temperature and turn the fusing lamp on and off.
Page 346 7.Detailed Descriptions Envelope Lever The envelope lever [A] is mounted on the right of the fusing unit. Lowering the lever decreases the fusing pressure (to approximately 20% of normal fusing pressure) to reduce wrinkles on envelopes. Since the machine does not have a sensor to detect the position of this lever, be sure to raise the lever to its original position after printing on envelopes.
Page 347 7.Detailed Descriptions Thermistor (Edge) Fusing Lamp Hot roller Pressure roller Hot roller strippers Thermal Control Mechanism After machine power is turned on, the fusing lamp operates until the temperature reaches pre-rotation temperature. Then, the hot roller rotates to heat its surface evenly and raise fusing temperature to the reload temperature. The hot roller lamp stays on until the thermistor detects the Standby Mode [B] temperature.
Page 348 7.Detailed Descriptions Status Temperature (Celsius) Envelopes Post Cards Recycled Paper The fusing temperature, except for that of the Energy Saver mode, can be adjusted in the SP mode. Overheat Protection If the thermistor overheat protection fails, there is a thermostat [1] that also monitors the hot roller temperature. The thermostat [1] monitors the external temperature of the hot roller.
Page 349: Related Sps
7.Detailed Descriptions New Unit Detection There are two types of fusing unit: one for emergency maintenance (EM) and another for periodical replacement. The fusing unit for periodical replacement has a new unit detection mechanism. When the machine is switched on after installing a new fusing unit, the engine board detects the fuse [A] under the drawer connector of the new fusing unit, and then blows the fuse.
Page 350: Paper Exit/ Duplex Unit
7.Detailed Descriptions Paper Exit/ Duplex Unit Overview Paper Exit Roller Paper Overflow Sensor Duplex Switchback Roller Duplex Switchback Sensor Paper Exit Sensor Duplex Entrance Roller Duplex Relay Roller Duplex Entrance Sensor Duplex Exit Roller Details Duplex This machine performs duplex printing by means of a duplex switchback delivery system, which turns the paper over by rotating the duplex exit roller in reverse.
Page 351 7.Detailed Descriptions Paper Exit The paper exit sensor uses the exit sensor feeler to detect paper at the exit. When printing on one side, the paper is fed under the junction gate to the duplex exit roller, and then delivered. When printing on both sides, the paper is fed over the junction gate and duplex exit roller to initiate the switchback operation.
Page 352: Electrical Parts
7.Detailed Descriptions Electrical Parts Block Diagram Board Outline BiCU (Engine Board) The BiCU board controls the following functions:  Engine sequence  Timing control for peripherals  Image processing, video control CTL (Controller Board) The Controller board controls the following functions: ...
Page 353 7.Detailed Descriptions HVPS (High-Voltage Power Supply) Generates the high-voltage power required for process control. Controls the fax program. PCDU Set Detection Board Detects whether or not the PCDU is installed correctly. ID Chip Relay Board Relays the ID chip data of the toner cartridge. DC Switch Controls the on/off operation of the DC power supply.
Page 354: Spdf
7.Detailed Descriptions SPDF Overview Components Name Name Original tray Pre-scanning roller (front side) SPDF upper cover sensor SPDF transport sensor SPDF original set sensor Scanning guide plate (front side) Pick-up roller Pre-scanning roller (rear side) Original set sensor actuator Scanning guide plate (rear side) Stopper SPDF CIS Friction pad...
Page 355: Mechanism
7.Detailed Descriptions Name Name SPDF feed roller clutch DFRB SPDF feed sensor SPDF motor SPDF Transport sensor SPDF upper cover sensor SPDF CIS SPDF original set sensor Mechanism SPDF Drive The SPDF Motor [A] drives all SPDF rollers via gears. The feed roller clutch [B] controls the mechanism for picking up the original.
Page 356 7.Detailed Descriptions Original Transport Path When [Start] is pressed, the feed roller clutch is turned ON. Then the feed roller [A] rotates to drop the pick-up roller [B] onto the top original of the stack. This moves the stopper [E] out of the way, and the original can be fed from the feed roller [A] to the SPDF entrance roller [C].
Page 357 7.Detailed Descriptions The original is fed by the SPDF entrance roller [A] and the pre-scanning (front side) roller [B], scanned on the exposure glass under the scanning guide plate (front side) [C], and then delivered by the pre-scanning (rear side) roller [D]. The feeding of the original is detected by transport sensor [E].
Page 358 7.Detailed Descriptions...
Page 359: Scanner
7.Detailed Descriptions Scanner Overview Components Name Name SPDF Exposure Glass SPDF/Platen Cover Open Sensor Exposure Glass Scanner Drive Belt Scanner Carriage HP Sensor Scanner Drive Motor Scanner Carriage Mechanism Inside the Carriage All scanner optics are included inside one carriage. The light source is an LED array.
Page 360 7.Detailed Descriptions Name Name LED array board 4th mirror Light Guiding Panel 5th mirror Reflectors Lens 1st mirror 2nd mirror Light path 3rd mirror Drive The scanner drive motor [C] drives the drive belt [B] in order to move the carriage [A] along the guide rod [D]. Scanning starts with the carriage [A] at the scanner HP sensor [E].
Page 361: Paper Feed Unit Pb1060/ Paper Feed Unit Pb1070
7.Detailed Descriptions Paper Feed Unit PB1060/ Paper Feed Unit PB1070 Paper Size Detection The paper size is detected by a combination of three switches on the Paper Size Switch [2]. The switches are operated by the Paper Size Dial [1] located on the right side of the Paper Feed Tray. Paper size detection combination (L: Switch is pressed) SW 1 SW 2...
Page 362: Paper Feed And Separation
7.Detailed Descriptions SW 1 SW 2 SW 3 Paper Size Letter SEF Half Letter SEF Paper cassette is not set. Paper Feed and Separation The paper feed unit uses the feed roller and friction pad method to separate paper. The friction pad method makes it possible to feed only one sheet at a time (the top sheet) by the friction between the friction pad and the paper.
Page 363: Paper End Detection
7.Detailed Descriptions Tray arms Springs Bottom plate Paper End Detection When the optional bank [1] runs out of paper, the feeler [2] drops into the cutout in the bottom plate to actuate the paper end sensor [3]. Optional bank Feeler Paper end sensor...
Page 364: Energy Saver Modes
7.Detailed Descriptions Energy Saver Modes Customers should use energy saver modes properly, to save energy and protect the environment. The area shaded grey in this diagram represents the amount of energy that is saved when the timers are at the default settings.
Page 365: Fusing Off Mode
7.Detailed Descriptions  Weekly Timer Code If the Weekly Timer setting is specified, you can set a password (up to eight digits) for when the machine recovers from Off mode or Sleep mode. If a password is registered, the password input screen appears when you cancel Sleep mode, or when you press the main power switch during Off mode.
Page 366: Return To Stand-By Mode
7.Detailed Descriptions machine, the machine exits Fusing Unit Off mode regardless of this setting. If the timer is set to [On], you can set the time from 10 seconds to 240 minutes, using the number keys. Fusing Heater Off on Standby You can specify whether or not to turn off the fusing heater automatically when Sleep mode timer is set to 30 minutes or longer or Fusing Unit Off mode is disabled and the printer remains in standby mode for 30 minutes or longer.
Page 367 MP 402SPF Machine Code: M0A0 Appendices Latest Release: - Initial Release: August, 2016 Copyright (c) 2016 Ricoh Co.,Ltd.
Page 369 Table of Contents Appendices: Specifications ............................3 General Specifications ..............................3 Mainframe ................................. 3 Printer ..................................5 Scanner ..................................5 Supported Paper Sizes ..............................7 Paper Feed ................................. 7 Paper Exit ................................... 8 Software Accessories..............................10 Printer Drivers ................................10 Scanner and LAN Fax Drivers ..........................
Page 370 SP6-XXX (Peripherals) ............................100 Main SP Tables-7 (Engine) ............................101 SP7-XXX (Data Log) .............................. 101 Main SP Tables-7 (Controller) ........................... 109 SP7-XXX (Data Log) .............................. 109 Main SP Tables-8 ..............................123 SP8-XXX (Data Log2) ............................123 Input and Output Check ............................160 Input Check Table ..............................
Page 371: Appendices: Specifications
1.Appendices: Specifications 1. Appendices: Specifications General Specifications Mainframe Items Specification Type Desktop Memory Standard: 2.0GB Photoconductor OPC Drum Type Copy System LED array and electro-photographic printing Development Dry two-component magnetic brush development system System Fusing System Heating roller and pressure system Scanning Method One-dimensional solid-state scanning system by CCD Warm-up Time...
Page 372 1.Appendices: Specifications Items Specification Custom size: Min. 100mm x 148mm (4.0"x5.9"), Max. 216mm x 356mm (8.5"x14.0") Bypass Tray A4 (SEF), B5 (SEF), A5, B6, A6 (SEF), LG (SEF), LT (SEF), HLT, Executive (SEF), F (SEF), Foolscap (SEF), Folio (SEF), 16K (SEF) Custom size: Min.
Page 373: Printer
1.Appendices: Specifications Items Specification 20lb.Bond) Power Source 120 – 127V, 60 Hz, 10A EU/AP 220 – 240V, 50 / 60 Hz, 5.3A Max Power 1180W or less Consumption EU/AP 1140W or less Dimensions W × D × H (up to SPDF): 476 x 483 x 510mm (18.7 x 19.0 x 20.1 inches) Space for Main Unit W×D: 476 x 683mm (18.7 x 26.9 inches): Including the bypass tray Weight...
Page 374 1.Appendices: Specifications Items Specification Scanning Method Flatbed Scanning Image Sensor Type CCD Image Sensor Scan Type Sheet, book, three-dimensional object, ID card Original size Length: 10 - 216mm Width: 10 - 356mm Scan Speed Scan to Email / Scan to Folder / WSD scanner / Save to external media / Network delivery scanner: Original size: A4(SEF), Scanning one side ...
Page 375: Supported Paper Sizes
1.Appendices: Specifications Supported Paper Sizes Paper Feed Paper Size (W x L) Standard Tray Optional Tray Bypass Tray Duplex Tray 12 x 18inch (SEF) 305×458 A3 (SEF) 297×420 A3 (LEF) 420×297 B4 (SEF) 257×364 B4 (LEF) 364×257 A4 (SEF) 210×297 A4 (LEF) 297×210 B5 (SEF)
Page 376: Paper Exit
1.Appendices: Specifications Paper Size (W x L) Standard Tray Optional Tray Bypass Tray Duplex Tray 16K (LEF) 267×195 Custom Size (Width) 100 – 216 100 – 216 60 – 216 100 – 216 Custom Size (Length) 148 - 356 210 – 356 127 –...
Page 377 1.Appendices: Specifications Paper Size (W x L) Paper Exit Tray A6 (LEF) 148×105 DLT (SEF) 11"×17" DLT (LEF) 17"×11" LG (SEF) 8 1/2"×14" LG (LEF) 14"×8 1/2" LT (SEF) 8 1/2"×11" LT (LEF) 11"×8 1/2" HLT (SEF) 5 1/2"×8 1/2" HLT (LEF) 8 1/2"×5 1/2"...
Page 378: Software Accessories
1.Appendices: Specifications Software Accessories The printer drivers and utility software are provided on one CD-ROM. An auto-run installer lets you select the components you want to install. Printer Drivers Printer Language Windows Vista Windows 7 Windows 8 Windows 8.1 Windows 10 PCL 5e / 6 PostScript3 Printer Language...
Page 379 1.Appendices: Specifications Software Description A peer-to-peer print utility over a TCP/IP network. This provides the parallel printing and recovery printing features. This is provided on the printer drivers CD-ROM. Remote Communication Gate A A communication device that enables digital MFPs and printers to be connected to the communication server in the maintenance center.
Page 380: Optional Equipment
1.Appendices: Specifications Optional Equipment Paper Feed Unit PB1060 Category Item Unit Paper Size A4, B5, A5, B6, A6, Legal, Letter, HLT, Executive, F, Foolscap, Folio, 16K, Custom size: Min. 100mm x 216mm (3.93" x 8.46"), Max. 216mm x 356mm (8.46" x 14.0") Paper Weight 52-162 g/m2...
Page 381: Appendices: Preventive Maintenance Tables
2.Appendices: Preventive Maintenance Tables 2. Appendices: Preventive Maintenance Tables Preventive Maintenance Tables Maintenance Tables Chart: A4 (LT)/6% Mode: 3 prints/job Environment: Normal temperature and humidity Yield may change depending on circumstances and print conditions. Symbol keys: C: Clean, R: Replace Mainframe ...
Page 382 Scanner Item 180K 600K Remarks Exposure Glass Use the Ricoh exposure glass cleaner SPDF Exposure Glass Use the Ricoh exposure glass cleaner SPDF The PM count for the following items is based on the number of originals fed: Item 180K...
Page 383 2.Appendices: Preventive Maintenance Tables  Do not use the LED lens cleaner. Remove toner and paper dust with a slightly wet cloth. Wipe off towards to the center from the green seals indicated at both sides. Do not use alcohol or detergent. Only use water, and also do not wipe off to the outside. Image Transfer Exit Guide (Rear) ...
Page 384 2.Appendices: Preventive Maintenance Tables Item 180K 600K Remarks  Wipe with a damp cloth when cleaning  Friction Pad (Tray) Replace when a double feed occurs  Wipe with a dry cloth when cleaning...
Page 385: Appendices: Sp Mode Tables
3.Appendices: SP Mode Tables 3. Appendices: SP Mode Tables Service Program Mode Service Table Key Notation What it means [range / Example: [-9 to +9 / 0 / 0.1 mm step]. The setting can be adjusted in the range ±9, value reset to default / step] +3.0 after an NVRAM reset, and the value can be changed in 0.1 mm steps with each key press.
Page 386: Main Sp Tables-1
3.Appendices: SP Mode Tables Main SP Tables-1 SP1-XXX (Feed) SP No. Large Category Small Category ENG or CTL [Min to Max/Init./Step] 1-001-001 User LeadEdge Reg By-pass ENG* [-4 to 4/0/0.1mm] 1-001-002 User LeadEdge Reg Tray 1 ENG* [-4 to 4/0/0.1mm] 1-001-003 User LeadEdge Reg Tray 2...
Page 387 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or CTL [Min to Max/Init./Step] 1-105-025 PrintTargetTemp C:Thick1(LowTemp) ENG* [140 to 205/185/1deg] 1-105-031 PrintTargetTemp FuserOffMode ENG* [0 to 1/1/1] 1-106-001 FusingTempDisp RollerCenter [-20 to 250/0/1deg] 1-106-002 FusingTempDisp RollerEnds [-20 to 250/0/1deg] 1-106-003 FusingTempDisp MachinePowerOn...
Page 388 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or CTL [Min to Max/Init./Step] 1-922-003 Fact S-to-S Reg Tray 2 ENG* [-4 to 4/0/0.1mm] 1-922-004 Fact S-to-S Reg Tray 3 ENG* [-4 to 4/0/0.1mm] 1-922-006 Fact S-to-S Reg Duplex ENG* [-4 to 4/0/0.1mm]...
Page 389: Main Sp Tables-2
3.Appendices: SP Mode Tables Main SP Tables-2 SP2-XXX (Drum) SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 2-001- C bias Control C setting ENG* [-1350 to -900/-1020/1V] 2-001- C bias Control C(low) setting ENG* [-400 to -200/-350/50V] 2-001- C bias Control Vd_ref_lowhumi...
Page 390 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 2-103- Erase Margin Adj Duplex:Trail. ENG* [0 to 4/0/0.1mm] 2-103- Erase Margin Adj Duplex:Left Width ENG* [0 to 4/0/0.1mm] 2-103- Erase Margin Adj Duplex:RightWidth ENG* [0 to 4/0/0.1mm] 2-104- Exposure energy...
Page 391 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 10:Indep.(1dot) 11:Indep.(2dot) 12:Indep.(4dot) 13:Full 14:Band 15:Trim Area 2-109- Test Printing 1 Sheet Printing [0 to 1/0/1] 2-109- Test Printing Cont. Printing [0 to 1/0/1] 2-109- Test Printing Print Side Select [0 to 1/0/1]...
Page 392 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 2-201- DV bias Control Coefficient:a6 ENG* [-200 to 0/0/1] 2-211- PcuReverse On/Off ENG* [0 to 1/1/1] 0:OFF 1:ON 2-212- ExeSheets Normal ENG* [1 to 500/200/1page] 2-212- ExeSheets ConsecutivePrint...
Page 393 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 2-411- envi_section AH_MH ENG* [11 to 30/15/0.5g/m^3] 2-924- Supply Speed Remaining H:240 ENG* [0.01 to 1/0.35/0.01g/sec] 2-924- Supply Speed Remaining M:240 ENG* [0.01 to 1/0.29/0.01g/sec] 2-924- Supply Speed Remaining L:240...
Page 394 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 2-927- Initial Supply Exchange Count ENG* [0 to 1000/0/1count] 2-930- Detection Cleaner Count ENG* [1 to 20/5/1cycle] 2-930- Detection stabilization T ENG* [0 to 3/0/0.1sec] 2-930- Detection Upper n cycle...
Page 395 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 2-930- Detection Average Count ENG* [0 to 255/0/1count] 2-930- Detection Self-Detection [0 to 1/0/1] 2-930- Detection Self-Mixing Time ENG* [0 to 300/10/1sec] 2-931- Supply Error 0 count ENG* [0 to 10000/0/1count]...
Page 396 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 2-961- CleaningOperation Level 2 [0 to 1/0/1] 2-990- Duty Control Counter ENG* [0 to 65535/0/1count] 2-990- Duty Control Lower ENG* [2000 to 60000/14400/1count] 2-990- Duty Control Upper ENG* [2000 to 60000/15840/1count]...
Page 397: Main Sp Tables-3
3.Appendices: SP Mode Tables Main SP Tables-3 SP3-XXX (Process) SP No. Large Category Small Category ENG or CTL [Min to Max/Init./Step] 3-098-001 Days Before End Toner ENG* [0 to 2/1/1] 3-501-001 DV Bias Control On/Off ENG* [0 to 1/1/1] 0:OFF 1:ON 3-502-001 C bias Control...
Page 398: Main Sp Tables-4
3.Appendices: SP Mode Tables Main SP Tables-4 SP4-XXX (Scanner) SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 4-008- Sub Scan Magnification ENG* [-1 to 1/0/0.1%] Adj. 4-010- Sub Scan Registration ENG* [-1 to 1/0/0.1mm] Adj. 4-011- Main Scan Registration ENG* [-2 to 2/0/0.1mm] Adj.
Page 399 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 4-016- DF Scan Bk 600 x 200dpi Duplex Mode [0 to 1/0/1STEP] 4-016- DF Scan FC 600 x 300dpi Simplex Mode [0 to 1/0/1STEP] 4-016- DF Scan Bk 600 x 300dpi Simplex Mode [0 to 1/0/1STEP]...
Page 400 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 4-417- IPU Test Pattern Test Pattern [0 to 8/0/1] 0:Scanned image 1:Gradation main scan A 2:Patch 16C 3:Grid pattern A 4:Slant grid pattern B 5:Slant grid pattern C 6:Slant grid pattern D 7:Scanned+Slant Grid C 8:Scanned+Slant Grid D...
Page 401 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 4-551- Scan Apli:Txt Contrast: 1-255 ENG* [1 to 255/128/1] 4-551- Scan Apli:Txt Ind Dot Erase: 0(Off) 1-7 (Weak- ENG* [0 to 7/0/1] Strong) 4-552- Scan Apli:Txt Dropout MTF: 0(Off) 1-15 (Weak-Strong) ENG* [0 to 15/8/1]...
Page 402 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 4-565- Scan Apli:GrayScale Smoothing: 0(x1) 1-7 (Weak- ENG* [0 to 7/4/1] Strong) 4-565- Scan Apli:GrayScale Brightness: 1-255 ENG* [1 to 255/128/1] 4-565- Scan Apli:GrayScale Contrast: 1-255 ENG* [1 to 255/128/1] 4-565-...
Page 403 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 4-572- Scan Apli:AutoCol Ind Dot Erase: 0(Off) 1-7 (Weak- ENG* [0 to 7/0/1] Strong) 4-580- Fax Apli:Txt/Chart MTF: 0(Off) 1-15 (Weak-Strong) [0 to 15/8/1] 4-580- Fax Apli:Txt/Chart Smoothing: 0(x1) 1-7 (Weak- [0 to 7/4/1]...
Page 404 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 4-583- Fax Apli:Photo MTF: 0(Off) 1-15 (Weak-Strong) [0 to 15/8/1] 4-583- Fax Apli:Photo Smoothing: 0(x1) 1-7 (Weak- [0 to 7/4/1] Strong) 4-583- Fax Apli:Photo Brightness: 1-255 [1 to 255/128/1] 4-583- Fax Apli:Photo...
Page 405 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 100/1digit] 4-609- Gray Balance Set: R DF Scan ENG* [-384 to 255/- 100/1digit] 4-610- Gray Balance Set: G Book Scan ENG* [-384 to 255/- 100/1digit] 4-610- Gray Balance Set: G DF Scan...
Page 406 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 4-747- CIS Scanner Hard Error Power-ON [0 to 65535/0/1] 4-785- White Level Adjust Color ENG* [0 to 1024/707/1digit] 4-796- Low Density Color Front Side ENG* [0 to 3/0/1] Correction 0:OFF...
Page 407 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 4-918- Man Gamma Adj [0 to 0/0/0] 4-938- ACS:Edge Mask Scan:Sub LEdge ENG* [0 to 31/30/1] 4-938- ACS:Edge Mask Scan:Sub TEdge ENG* [0 to 31/15/1] 4-938- ACS:Edge Mask Scan:Main LEdge...
Page 408: Main Sp Tables-5 (Engine)
3.Appendices: SP Mode Tables Main SP Tables-5 (Engine) SP5-XXX (Mode) SP No. Large Category Small Category ENG or CTL [Min to Max/Init./Step] 5-801-002 Memory Clear Engine [0 to 1/0/1] 5-803-001 INPUT Check Paper Size [0 to 15/0/1] 5-803-002 INPUT Check Paper End [0 to 1/0/1] 5-803-003...
Page 409 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or CTL [Min to Max/Init./Step] 5-803-201 INPUT Check Platen Cover Sensor [0 to 1/0/1] 5-804-001 OUTPUT Check All Off [0 to 1/0/1] 5-804-002 OUTPUT Check MainMT:CW:High [0 to 1/0/1] 5-804-003 OUTPUT Check MainMT:CW:Mid...
Page 410 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or CTL [Min to Max/Init./Step] 5-804-166 OUTPUT Check BANK2:Motor:Mid [0 to 1/0/1] 5-804-169 OUTPUT Check BANK1:Feed CL [0 to 1/0/1] 5-804-170 OUTPUT Check BANK2:Feed CL [0 to 1/0/1] 5-804-202 OUTPUT Check Scanner Lamp [0 to 1/0/1]...
Page 411: Main Sp Tables-5 (Controller)
3.Appendices: SP Mode Tables Main SP Tables-5 (Controller) SP5-XXX (Mode) Large Category Small Category [Min to Max/Init./Step] Add display language CTL* [0 to 255/0/1] 009- Add display language 9-16 CTL* [0 to 255/0/1] 009- Add display language 17-24 CTL* [0 to 255/0/1] 009- Add display language 25-32...
Page 412 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Set Bypass Paper Size [0 to 1/0/1] 071- Display Home Key Customization Login Setting CTL* [0 to 255/0/1] 074- Home Key Customization Show Home Edit Menu [0 to 2/0/1] 074- Home Key Customization Function Setting...
Page 413 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] 101- (0:ON 1:OFF) Optional Counter Type Default Optional Counter Type CTL* [0 to 12/0/1] 113- Optional Counter Type External Optional Counter CTL* [0 to 3/0/1] 113- Type Optional Counter I/F MF Key Card Extension CTL* [0 to 1/0/1]...
Page 414 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Limitless SW CTL* [0 to 1/0/1] 195- Page Numbering Duplex Printout Left/Right CTL* [-1000 to 1000/0/0.01mm] 212- Position of Left/Right Facing Page Numbering Duplex Printout Top/Bottom CTL* [-1000 to 1000/0/0.01mm] 212- Position of Left/Right Facing Page Numbering...
Page 415 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Daylight Saving Time Rule Set(End) CTL* [0 to 0xffffffff/NA: 307- 0x11100200 EU: 0x10500100 AA: 0x03100000 Other: 0/1] Access Control Default Document ACL CTL* [0 to 3/0/1] 401- Access Control Authentication Time CTL* [0 to 255/0/1sec]...
Page 416 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Access Control Detail Option CTL* [0 to 0xff/0/1] 401- Access Control SDKJ1 Limit Setting CTL* [0 to 0xFF/0/1] 402- Access Control SDKJ2 Limit Setting CTL* [0 to 0xFF/0/1] 402- Access Control SDKJ3 Limit Setting CTL*...
Page 417 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Access Control SDKJ12 Limit Setting CTL* [0 to 0xFF/0/1] 402- Access Control SDKJ13 Limit Setting CTL* [0 to 0xFF/0/1] 402- Access Control SDKJ14 Limit Setting CTL* [0 to 0xFF/0/1] 402- Access Control SDKJ15 Limit Setting...
Page 418 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] 402- Access Control SDKJ24 Limit Setting CTL* [0 to 0xFF/0/1] 402- Access Control SDKJ25 Limit Setting CTL* [0 to 0xFF/0/1] 402- Access Control SDKJ26 Limit Setting CTL* [0 to 0xFF/0/1] 402- Access Control SDKJ27 Limit Setting...
Page 419 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Access Control SDKJ5 ProductID CTL* [0 to 0xffffffff/0/1] 402- Access Control SDKJ6 ProductID CTL* [0 to 0xffffffff/0/1] 402- Access Control SDKJ7 ProductID CTL* [0 to 0xffffffff/0/1] 402- Access Control SDKJ8 ProductID CTL* [0 to 0xffffffff/0/1]...
Page 420 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Access Control SDKJ17 ProductID CTL* [0 to 0xffffffff/0/1] 402- Access Control SDKJ18 ProductID CTL* [0 to 0xffffffff/0/1] 402- Access Control SDKJ19 ProductID CTL* [0 to 0xffffffff/0/1] 402- Access Control SDKJ20 ProductID CTL* [0 to 0xffffffff/0/1]...
Page 421 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] 402- Access Control SDKJ29 ProductID CTL* [0 to 0xffffffff/0/1] 402- Access Control SDKJ30 ProductID CTL* [0 to 0xffffffff/0/1] 402- User Code Count Clear User Code Count Clear [0 to 0/0/0] 404- User Code Count Clear User Code Count Clear Permit...
Page 422 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Lockout Setting Cancelation Time CTL* [1 to 9999/60/1min] 413- Access Mitigation Mitigation On/Off CTL* [0 to 1/0/1] 414- Access Mitigation Mitigation Time CTL* [0 to 60/15/1min] 414- Password Attack Permissible Number CTL* [0 to 100/30/1]...
Page 423 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] User Authentication Copy CTL* [0 to 1/0/1] 420- User Authentication DocumentServer CTL* [0 to 1/0/1] 420- User Authentication CTL* [0 to 1/0/1] 420- User Authentication Scanner CTL* [0 to 1/0/1] 420- User Authentication Printer...
Page 424 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] 430- Change External Auth User Preset CTL* [0 to 1/1/1] 431- External Auth User Preset Entry CTL* [0 to 1/1/1] 431- External Auth User Preset Group CTL* [0 to 1/1/1] 431- External Auth User Preset Mail...
Page 425 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] External Auth User Preset AcntAcl CTL* [0 to 1/1/1] 431- External Auth User Preset DocumentAcl CTL* [0 to 1/1/1] 431- External Auth User Preset CertCrypt CTL* [0 to 1/0/1] 431- External Auth User Preset UserLimitCount...
Page 426 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Error Alarm CTL* [0 to 255/19/1] 505- Error Alarm Threshold CTL* [1 to 99/5/1] 505- Supply/CC Alarm Paper Supply Alarm CTL* [0 to 1/0/1] 507- Supply/CC Alarm Toner Supply Alarm CTL* [0 to 1/1/1] 507-...
Page 427 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] 507- Supply/CC Alarm Interval: B5 CTL* [250 to 10000/1000/1] 507- Supply/CC Alarm Interval: LG CTL* [250 to 10000/1000/1] 507- Supply/CC Alarm Interval: LT CTL* [250 to 10000/1000/1] 507- Supply/CC Alarm Interval: HLT CTL* [250 to 10000/1000/1]...
Page 428 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] SC/Alarm Setting Service Parts Near End Call CTL* [0 to 1/1/1] 515- SC/Alarm Setting Service Parts End Call CTL* [0 to 1/1/1] 515- SC/Alarm Setting User Call CTL* [0 to 1/1/1] 515- SC/Alarm Setting Communication Test Call...
Page 429 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Get Machine Information AutoDiscovery Execution CTL* [0 to 1/0/1] 517- Setting Get Machine Information AutoDiscovery Execution CTL* [0 to 1/0/1] 517- Interval Get Machine Information AutoDiscovery Execution CTL* [0 to 6/0/1] 517- Weekday Get Machine Information...
Page 430 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] 728- Network Setting NAT Machine Port4 CTL* [1 to 65535/49104/1] 728- Network Setting NAT UI Port4 CTL* [1 to 65535/55104/1] 728- Network Setting NAT Machine Port5 CTL* [1 to 65535/49105/1] 728- Network Setting NAT UI Port5...
Page 431 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Network Setting NAT UI Port9 CTL* [1 to 65535/55109/1] 728- Network Setting NAT Machine Port10 CTL* [1 to 65535/49110/1] 728- Network Setting NAT UI Port10 CTL* [1 to 65535/55110/1] 728- Network Setting PacketCapture...
Page 432 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Extended Function Setting Expiration Prior Alarm Set CTL* [0 to 999/20/1days] 730- Counter Effect Change Mk1 Cnt(Paper- CTL* [0 to 1/0/1] 731- >Combine) PDF Setting PDF/A Fixed CTL* [0 to 1/0/1] 734- Node Authentication Timuout CTL*...
Page 433 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] 745- DeemedPowerConsumption Silent condition CTL* [0 to 9999/0/1] 745- DeemedPowerConsumption Heater Off CTL* [0 to 9999/0/1] 745- OpePanel Setting Op Type Action Setting [0 to 255/0/1] 748- OpePanel Setting Cheetah Panel Connect Setting [0 to 1/0/1] 748-...
Page 434 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Machine Limit Count Machine Limit Count Setting CTL* [0 to 1/0/1] 759- Machine Limit Count Limit Count CTL* [0 to 99999999/0/1] 759- SmartOperationPanel Setting Restore the default Home CTL* [0 to 255/0/1] 761- screen...
Page 435 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Memory Clear CTL* [0 to 0/0/0] 801- Memory Clear R-FAX [0 to 0/0/0] 801- Memory Clear Clear DCS Setting [0 to 0/0/0] 801- Memory Clear Clear UCS Setting CTL* [0 to 0/0/0] 801- Memory Clear...
Page 436 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] 801- Memory Clear CTL* [0 to 0/0/0] 801- Memory Clear CTL* [0 to 0/0/0] 801- Memory Clear Rest WebService CTL* [0 to 0/0/0] 801- Service Tel. No. Setting Service CTL* [0 to 0/0/0] 812-...
Page 437 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Remote Service SSL Disable CTL* [0 to 1/0/1] 816- Remote Service RCG Connect Timeout CTL* [1 to 90/30/1sec] 816- Remote Service RCG Write Timeout CTL* [0 to 100/60/1sec] 816- Remote Service RCG Read Timeout CTL*...
Page 438 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Remote Service Proxy PortNumber CTL* [0 to 0xffff/0/1] 816- Remote Service Proxy User Name CTL* [0 to 0/0/0] 816- Remote Service Proxy Password CTL* [0 to 0/0/0] 816- Remote Service CERT:Up State CTL* [0 to 255/0/1]...
Page 439 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] 816- Remote Service CERT:Subject [0 to 0/0/0] 816- Remote Service CERT:SerialNo. [0 to 0/0/0] 816- Remote Service CERT:Issuer [0 to 0/0/0] 816- Remote Service CERT:Valid Start [0 to 0/0/0] 816- Remote Service CERT:Valid End...
Page 440 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Remote Service Regist Status [0 to 255/0/1] 816- Remote Service Letter Number CTL* [0 to 0/0/0] 816- Remote Service Confirm Execute [0 to 1/0/1] 816- Remote Service Confirm Result [0 to 255/0/1] 816- Remote Service...
Page 441 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Remote Service CommErrorCode 3 CTL* [0 to 816- 0xffffffff/0x00000000/1] Remote Service CommErrorState 1 CTL* [0 to 0xffff/0x0000/1] 816- Remote Service CommErrorState 2 CTL* [0 to 0xffff/0x0000/1] 816- Remote Service CommErrorState 3 CTL* [0 to 0xffff/0x0000/1]...
Page 442 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] 821- Remote Service RCG Setting RCG Host Name CTL* [0 to 0/0/0] 821- Remote Service RCG Setting RCG Host URL Path CTL* [0 to 0/0/0] 821- NV-RAM Data Upload [0 to 0/0/0] 824- NV-RAM Data Download...
Page 443 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Network Setting Protocol usage CTL* [0x00000000 to 828- 0xffffffff/0x00000000/1] Network Setting TELNET(0:OFF 1:ON) CTL* [0 to 1/1/1] 828- Network Setting Web(0:OFF 1:ON) CTL* [0 to 1/1/1] 828- Network Setting Active IPv6 Link Local Address CTL* [0 to 0/0/0]...
Page 444 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Network Setting IPsec Aggressive Mode Setting CTL* [0 to 1/0/1] 828- Network Setting Web Item visible CTL* [0x0000 to 0xffff/0xffff/1] 828- Network Setting Web shopping link visible CTL* [0 to 1/1/1] 828- Network Setting Web Supplies Link visible...
Page 445 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] 832- HDD Formatting (IMH) [0 to 0/0/0] 832- HDD Formatting [0 to 0/0/0] 832- (Thumbnail/OCR) HDD Formatting (Job Log) [0 to 0/0/0] 832- HDD Formatting (Printer Fonts) [0 to 0/0/0] 832- HDD Formatting (User Info) [0 to 0/0/0]...
Page 446 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Capture Setting Capture Function (0:Off 1:On) CTL* [0 to 1/0/1] 836- Capture Setting Capture Setting: Copy CTL* [0 to 1/0/1] 836- Capture Setting Capture Setting: Doc. Svr. CTL* [0 to 1/0/1] 836- Capture Setting Capture Setting: Fax RX Printer...
Page 447 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Capture Setting Format for Copy B&W Text CTL* [0 to 3/1/1] 836- Capture Setting Format for Copy B&W Other CTL* [0 to 3/1/1] 836- Capture Setting Format for Printer B&W CTL* [0 to 3/1/1] 836-...
Page 448 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] 836- Capture Setting Primary srv port number CTL* [1 to 65535/80/1] 836- Capture Setting Primary srv URL path CTL* [0 to 0/0/0] 836- Capture Setting Secondary srv IP address CTL* [0 to 0xffffffff/0x00/0] 836-...
Page 449 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Capture Setting Reso: Scan(Color) CTL* [0 to 255/4/1] 836- Capture Setting Reso: Scan(Mono) CTL* [0 to 255/3/1] 836- Capture Setting Reso: SDK(Color) CTL* [0 to 255/4/1] 836- Capture Setting Reso: SDK(Mono) CTL* [0 to 255/3/1]...
Page 450 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] IEEE 802.11 PSK Set Type CTL* [0 to 1/0/1] 840- Supply Name Setting Toner Name Setting: Black CTL* [0 to 0/0/0] 841- GWWS Analysis Setting 1 CTL* [0x00 to 0xFF/0/1] 842- GWWS Analysis Setting 2...
Page 451 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] 844- USB Toggle Clear Mode CTL* [0 to 1/0/1] 844- Notify Unsupport CTL* [0 to 1/1/1] 844- Delivery Server Setting FTP Port No. CTL* [1 to 65535/3670/1] 845- Delivery Server Setting IP Address (Primary) CTL* [0 to 0xffffffff/0x00/]...
Page 452 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Delivery Server Setting Server URL Path(Primary) CTL* [0 to 0/0/0] 845- Delivery Server Setting Server Scheme(Secondary) CTL* [0 to 0/0/0] 845- Delivery Server Setting Server Port CTL* [1 to 65535/80/1] 845- Number(Secondary) Delivery Server Setting...
Page 453 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] UCS Setting WSD Maximum Entries CTL* [50 to 250/250/1] 846- UCS Setting Folder Auth Change CTL* [0 to 1/0/1] 846- UCS Setting Addr Book Migration(USB- CTL* [0 to 0/0/0] 846- >HDD) UCS Setting...
Page 454 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] 846- UCS Setting Search option CTL* [0x00 to 0xff/0x0f/1] 846- UCS Setting Complexity option 1 CTL* [0 to 32/0/1] 846- UCS Setting Complexity option 2 CTL* [0 to 32/0/1] 846- UCS Setting Complexity option 3...
Page 455 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Rep Resolution Reduction Network Quality Default for CTL* [5 to 95/50/1] 847- JPEG Web Service Access Ctrl: CTL* [0x00 to 0xFF/0x02/0] 848- Repository(onlyLower4bits) Web Service Access Ctrl: Doc.Svr.Print CTL* [0x00 to 0xFF/0x00/0] 848- (Lower 4bits)
Page 456 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Web Service Repository: Download Image CTL* [1 to 2048/2048/1] 848- Max. Size Web Service Log Operation Mode CTL* [0 to 9/0/1] 848- LogTrans Setting: Timing CTL* [0 to 2/0/1] 848- Installation Date Display...
Page 457 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] 858- Collect Machine Info Failure Occuring Date [0 to 20371212/0/1] 858- Collect Machine Info Tracing Days [1 to 180/2/1day] 858- Collect Machine Info Acquire Fax Address(0:OFF [0 to 1/0/1] 858- 1:ON) Collect Machine Info...
Page 458 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Collect Machine Info Acquire Engine Debug Logs [0 to 1/0/0] 858- Only Collect Machine Info Acquire Opepanel Debug Logs [0 to 1/0/0] 858- Only Collect Machine Info Acquire FCU Debug Logs Only [0 to 1/0/0] 858- Collect Machine Info...
Page 459 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] E-Mail Report CounterE-Mail:Validity CTL* [0 to 1/0/1] 866- E-Mail Report CounterE-Mail:Destination CTL* [0 to 0/0/0] 866- Registration E-Mail Report CounterE-Mail:Send Test CTL* [0 to 0/0/0] 866- E-Mail Report CounterE-Mail:Next Send Date CTL* [0 to 0/0/0] 866-...
Page 460 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] 870- SDCardAppliMove MoveExec [0 to 0/0/1] 873- SDCardAppliMove UndoExec [0 to 0/0/1] 873- SC Auto Reboot Reboot Setting CTL* [0 to 1/0/1] 875- SC Auto Reboot Reboot Type CTL* [0 to 1/1/1] 875- Option Setup...
Page 461 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Set WIM Function Set Signature CTL* [0 to 2/0/1] 885- Set WIM Function Set Encrypsion CTL* [0 to 1/0/1] 885- Set WIM Function Detect Mem Leak CTL* [0x00 to 0xFF/0x00/0] 885- Set WIM Function DocSvr Timeout...
Page 462 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Farm Update Setting Auto Update Retry Interval CTL* [1 to 24/1/1hour] 886- Hour Farm Update Setting Auto Update @Remote Using CTL* [0 to 1/0/1] 886- Setting Farm Update Setting Auto Update Prohibit Day of CTL* [0 to 255/0/1]...
Page 463 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] 893- SDK Application Counter SDK-6 [0 to 0/0/0] 893- SDK Application Counter SDK-7 [0 to 0/0/0] 893- SDK Application Counter SDK-8 [0 to 0/0/0] 893- SDK Application Counter SDK-9 [0 to 0/0/0] 893- SDK Application Counter...
Page 464 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] Copy Server : Set Function (0:ON 1:OFF) CTL* [0 to 1/0/1] 967- User Stamp Registration Frame deletion setting CTL* [0 to 3/0/1] 973- Device Setting On Board NIC [0 to 2/0/1] 985- Device Setting On Board USB...
Page 465 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] SMC Print Copier User Program [0 to 0/0/0] 990- SP Print Mode Scanner SP [0 to 255/0/0] 990- SP Print Mode Scanner User Program [0 to 255/0/0] 990- SP Print Mode SDK/J Summary [0 to 0/0/0] 990-...
Page 466 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] 992- SP Text Mode Diagnostic Report [0 to 255/0/0] 992- SP Text Mode Non-Default [0 to 255/0/0] 992- SP Text Mode NIB Summary [0 to 0/0/0] 992- SP Text Mode Capture Log [0 to 255/0/1] 992-...
Page 467 3.Appendices: SP Mode Tables Large Category Small Category [Min to Max/Init./Step] SP Text Mode SmartOperationPanel UP [0 to 255/0/0] 992-...
Page 468: Main Sp Tables-6
3.Appendices: SP Mode Tables Main SP Tables-6 SP6-XXX (Peripherals) SP No. Large Category Small Category ENG or CTL [Min to Max/Init./Step] 6-006-001 ADF Adjustment Side-to-Side Regist:Face ENG* [-3 to 3/0/0.1mm] 6-006-002 ADF Adjustment Side-to-Side Regist:Back ENG* [-2 to 2/0/0.1mm] 6-006-010 ADF Adjustment L-Edge Regist (1-Pass):Face ENG*...
Page 469: Main Sp Tables-7 (Engine)
3.Appendices: SP Mode Tables Main SP Tables-7 (Engine) SP7-XXX (Data Log) SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 7-803- Disp. PM Counter Sheets PCDU ENG* [0 to 9999999/0/1sheet] 7-803- Disp. PM Counter Sheets Fuser ENG* [0 to 9999999/0/1sheet] 7-803- Disp.
Page 470 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 7-803- Disp. PM Counter Usage ADF Pickup ENG* [0 to 255/0/1%] 7-803- Disp. PM Counter Usage ADF Feed ENG* [0 to 255/0/1%] 7-804- Reset PM Counter PCDU [0 to 0/0/0] 7-804-...
Page 471 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] Check Counter 7-852- DF Glass Dust Dust Detection Counter: ENG* [0 to 65535/0/1] Check Back 7-931- Toner Info. Machine ID [0 to 255/0/1] 7-931- Toner Info. Version [0 to 255/0/1] 7-931-...
Page 472 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 7-931- Toner Info. Install Date [0 to 0/0/0] 7-931- Toner Info. Toner End Date [0 to 0/0/0] 7-931- Toner Info. Total Consump [0 to 10000000/0/10.1mg] 7-931- Toner Info.
Page 473 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 7-935- Toner Info. Log 1:Serial No. ENG* [0 to 0/0/0] 7-935- Toner Info. Log 1:Install Date ENG* [0 to 0/0/0] 7-935- Toner Info. Log 1:R:Total Cnt. ENG* [0 to 99999999/0/1] 7-935-...
Page 474 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 7-935- Toner Info. Log 5:R:Total Cnt. ENG* [0 to 99999999/0/1] 7-935- Toner Info. Log 5:Refill Flag ENG* [0 to 0/0/0] 7-935- Toner Info. Log 1:Toner End ENG* [0 to 0/0/0] 7-935-...
Page 475 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 7-952- Days Before End PCDU ENG* [0 to 2/1/1] 7-979- ENG Reset Log Data1 ENG* [0x00 to 0xFF/0x00/1] 7-979- ENG Reset Log Data2 ENG* [0x0000 to 0xFFFF/0x0000/1] 7-979- ENG Reset Log...
Page 476 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 0xFFFF/0x0000/1] 7-979- ENG Reset Log Data18 ENG* [0x0000 to 0xFFFF/0x0000/1] 7-979- ENG Reset Log Data19 ENG* [0x0000 to 0xFFFF/0x0000/1] 7-979- ENG Reset Log Data20 ENG* [0x0000 to 0xFFFF/0x0000/1] 7-979-...
Page 477: Main Sp Tables-7 (Controller)
3.Appendices: SP Mode Tables Main SP Tables-7 (Controller) SP7-XXX (Data Log) SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 7-401- Total SC SC Counter CTL* [0 to 65535/0/0] 7-401- Total SC Total SC Counter CTL* [0 to 65535/0/0] 7-403- SC History Latest...
Page 478 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 7-404- Software Error History Latest 5 CTL* [0 to 0/0/0] 7-404- Software Error History Latest 6 CTL* [0 to 0/0/0] 7-404- Software Error History Latest 7 CTL* [0 to 0/0/0] 7-404-...
Page 479 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 7-504- Paper Jam Location Duplex Inverter: On CTL* [0 to 65535/0/0] 7-504- Paper Jam Location Duplex Entrance: On CTL* [0 to 65535/0/0] 7-504- Paper Jam Location Tray 2 Vertical Trans.Sn: CTL* [0 to 65535/0/0]...
Page 480 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 7-506- Jam Count by Paper Size A4 SEF CTL* [0 to 65535/0/0] 7-506- Jam Count by Paper Size A5 SEF CTL* [0 to 65535/0/0] 7-506- Jam Count by Paper Size B5 SEF CTL*...
Page 481 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 7-508- Original Jam History Latest 1 CTL* [0 to 0/0/0] 7-508- Original Jam History Latest 2 CTL* [0 to 0/0/0] 7-508- Original Jam History Latest 3 CTL* [0 to 0/0/0] 7-508-...
Page 482 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 7-514- Paper Jam Count by Location Duplex Inverter: On CTL* [0 to 65535/0/0] 7-514- Paper Jam Count by Location Duplex Entrance: On CTL* [0 to 65535/0/0] 7-514- Paper Jam Count by Location Tray 2 Vertical Trans.Sn:...
Page 483 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 7-516- Paper Size Jam Count A4 SEF CTL* [0 to 65535/0/0] 7-516- Paper Size Jam Count A5 SEF CTL* [0 to 65535/0/0] 7-516- Paper Size Jam Count B5 SEF CTL* [0 to 65535/0/0]...
Page 484 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 7-520- Update Log Auto:StartDate2 CTL* [0 to 0/0/0] 7-520- Update Log Auto:StartDate3 CTL* [0 to 0/0/0] 7-520- Update Log Auto:StartDate4 CTL* [0 to 0/0/0] 7-520- Update Log Auto:StartDate5 CTL*...
Page 485 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 7-520- Update Log Auto:Version5 CTL* [0 to 0/0/0] 7-520- Update Log Auto:Result1 CTL* [0 to 255/0/1] 7-520- Update Log Auto:Result2 CTL* [0 to 255/0/1] 7-520- Update Log Auto:Result3 CTL*...
Page 486 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 7-832- Self-Diagnose Result Display [0 to 0/0/0] 7-836- Total Memory Size [0 to 0xffffffff/0/0MB] 7-840- ServiceSP Entry Code Chg Hist Change Time :Latest CTL* [0 to 0/0/0] 7-840- ServiceSP Entry Code Chg Hist Change Time :Last1...
Page 487 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 7-910- ROM No [0 to 0/0/0] 7-910- ROM No [0 to 0/0/0] 7-910- ROM No PCLXL [0 to 0/0/0] 7-910- ROM No [0 to 0/0/0] 7-910- ROM No [0 to 0/0/0]...
Page 488 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 7-910- ROM No Printer [0 to 0/0/0] 7-910- ROM No Scanner [0 to 0/0/0] 7-910- ROM No RFax [0 to 0/0/0] 7-910- ROM No [0 to 0/0/0] 7-910- ROM No Websupport...
Page 489 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 7-911- Firmware Version RPCS [0 to 0/0/0] 7-911- Firmware Version [0 to 0/0/0] 7-911- Firmware Version [0 to 0/0/0] 7-911- Firmware Version PCLXL [0 to 0/0/0] 7-911- Firmware Version [0 to 0/0/0]...
Page 490 3.Appendices: SP Mode Tables SP No. Large Category Small Category ENG or [Min to Max/Init./Step] 7-911- Firmware Version [0 to 0/0/0] 7-911- Firmware Version Printer [0 to 0/0/0] 7-911- Firmware Version Scanner [0 to 0/0/0] 7-911- Firmware Version RFax [0 to 0/0/0] 7-911- Firmware Version [0 to 0/0/0]...
Page 491: Main Sp Tables-8
3.Appendices: SP Mode Tables Main SP Tables-8 SP8-XXX (Data Log2) Many of these counters are provided for features that are currently not available, such as sending color faxes, and so on. However, here are some Group 8 codes that when used in combination with others, can provide useful information. SP Numbers What They Do SP8211 to SP8216...
Page 492 3.Appendices: SP Mode Tables Key for Abbreviations Abbreviation What it means "By", e.g. "T:Jobs/Apl" = Total Jobs "by" Application > More (2> "2 or more", 4> "4 or more" AddBook Address Book Application Black & White Black Cyan ColCr Color Create ColMode Color Mode Comb...
Page 493 3.Appendices: SP Mode Tables Abbreviation What it means Palm 2 Print Job Manager/Desk Top Editor: A pair of utilities that allows print jobs to be distributed evenly among the printers on the network, and allows files to moved around, combined, and converted to different formats.
Page 494 3.Appendices: SP Mode Tables Jobs  These SPs reveal the number of times an application is used, not the number of pages processed.  When an application is opened for image input or output, this counts as one job.  Interrupted jobs (paper jams, etc.) are counted, even though they do not finish.
Page 495 3.Appendices: SP Mode Tables  When an image from Palm 2 is stored on the document server, the O: counter increments.  When a fax is sent to the document server, the F: counter increments. 8021 T:Pjob/LS *CTL These SPs reveal how files printed from the document server were stored on the document server originally.
Page 496 3.Appendices: SP Mode Tables Jobs/LS 8045 S:TX *CTL Jobs/LS 8046 L:TX *CTL Jobs/LS 8047 O:TX *CTL Jobs/LS  When a stored copy job is sent from the document server, the C: counter increments.  When images stored on the document server by a network application or Palm2 are sent as an e-mail, the O: counter increments.
Page 497 3.Appendices: SP Mode Tables These SPs total finishing methods for jobs output from within the document server mode screen at the operation panel. The finishing method is specified from the print window within document server mode. 8067 O:FIN Jobs *CTL [0 to 99999999/ 0 / 1/step] These SPs total finishing methods for jobs executed by an external application, over the network.
Page 498 3.Appendices: SP Mode Tables These SPs count the number of jobs broken down by the number of pages in the job, regardless of which application was used. 8072 C:Jobs/PGS *CTL [0 to 99999999/ 0 / 1/step] These SPs count and calculate the number of copy jobs by size based on the number of pages in the job. 8073 F:Jobs/PGS *CTL [0 to 99999999/ 0 / 1/step]...
Page 499 3.Appendices: SP Mode Tables stored on the document server, on a telephone line. Note: Color fax sending is not available at this time. 8113 F: FAX TX Jobs *CTL [0 to 99999999/ 0 / 1/step] These SPs count the total number of jobs (color or black-and-white) sent by fax directly on a telephone line. Note: Color fax sending is not available at this time.
Page 500 3.Appendices: SP Mode Tables then counted.  If the job is cancelled during scanning, or if the job is cancelled while the document is waiting to be sent, the job is not counted.  If the job is cancelled during sending, it may or may not be counted, depending on what stage of the process had been reached when the job was cancelled.
Page 501 3.Appendices: SP Mode Tables  If the job is cancelled during sending, it may or may not be counted, depending on what stage of the process had been reached when the job was cancelled.  Even if several files are combined for sending, the transmission counts as one job. 8161 T:PCFAX TX *CTL These SPs count the number of PC Fax transmission jobs.
Page 502 3.Appendices: SP Mode Tables mode window, the C: count is 6 and the L: count is 6.  If both sides of 3 A4 sheets are copied but not stored, the C: count is 6.  If you enter document server mode then scan 6 pages, the L: count is 6. 8201 T:LSize Scan PGS *CTL [0 to 99999999/ 0 / 1/step]...
Page 503 3.Appendices: SP Mode Tables With an ADF that can scan both sides simultaneously, the Front side count is the same as the number of pages fed for either simplex or duplex scanning. With an ADF that cannot scan both sides simultaneously, the Front side count is the same as the number of pages fed for duplex front side scanning.
Page 504 3.Appendices: SP Mode Tables These SPs count the number of pages scanned by original type for Scan jobs. 8246 L:Scan PGS/Org *CTL [0 to 99999999/ 0 / 1/step] These SPs count the number of pages scanned and stored from within the document server mode screen at the operation panel, and with the Store File button from within the Copy mode screen Last three digits for SP8 241 to 246 8 241...
Page 505 3.Appendices: SP Mode Tables Last three digits for SP8 261, 262, 265 and 266 826x- Color These SPs show how many times color creation features have been selected at the Conversion operation panel. 826x- Color Erase 826x- Background 826x- Other 8281 T:Scan *CTL These SPs count the number of pages scanned using a TWAIN driver.
Page 506 3.Appendices: SP Mode Tables Last three digits for SP8 301 to 306 830x-001 830x-007 830x-002 830x-008 830x-003 830x-009 830x-004 830x-010 Full Bleed 830x-005 830x-254 Other (Standard) 830x-006 830x-255 Other (Custom) 8311 T:Scan PGS/Rez *CTL [0 to 99999999/ 0 / 1/step] These SPs count by resolution setting the total number of pages scanned by applications that can specify resolution settings.
Page 507 3.Appendices: SP Mode Tables 8383 F:Total *CTL screen at the operation panel. Pages stored with the Store File button from within the PrtPGS Copy mode screen go to the C: counter. 8384 P:Total *CTL PrtPGS 8385 S:Total *CTL PrtPGS 8386 L:Total *CTL PrtPGS 8387 O:Total...
Page 508 3.Appendices: SP Mode Tables 8421 T:PrtPGS/Dup Comb *CTL [0 to 99999999/ 0 / 1/step] These SPs count by binding and combine, and n-Up settings the number of pages processed for printing. This is the total for all applications. 8422 C:PrtPGS/Dup Comb *CTL [0 to 99999999/ 0 / 1/step] These SPs count by binding and combine, and n-Up settings the number of pages processed for printing by...
Page 509 3.Appendices: SP Mode Tables 842x-015 4in1 + Booklet 842x-016 6in1 + Booklet 842x-017 8in1 + Booklet 842x-018 9in1 + Booklet 842x-019 2in1 + Magazine 842x-020 4in1 + Magazine 842x-021 6in1 + Magazine 842x-022 8in1 + Magazine 842x-023 9in1 + Magazine 842x-024 16in1 + Magazine ...
Page 510 3.Appendices: SP Mode Tables Last three digits for SP8 431 to 437 843x- Cover/Slip Total number of covers or slip sheets inserted. The count for a cover printed on both Sheet sides counts 2. 843x- Series/Book The number of pages printed in series (one side) or printed as a book with booklet right/left pagination.
Page 511 3.Appendices: SP Mode Tables 8451 PrtPGS/Ppr Tray *CTL [0 to 99999999/ 0 / 1/step] These SPs count the number of sheets fed from each paper feed station. Bypass Tray Bypass Tray Tray 1 Machine Tray 2 Paper Tray Unit (Option) Tray 3 Paper Tray Unit (Option) Tray 4...
Page 512 3.Appendices: SP Mode Tables Last three digits for SP8 461 to 466 846x-001 Normal 846x-002 Recycled 846x-003 Special 846x-004 Thick 846x-005 Normal (Back) 846x-006 Thick (Back) 846x-007 846x-008 Other 8471 PrtPGS/Mag *CTL [0 to 99999999/ 0 / 1/step] These SPs count by magnification rate the number of pages printed. 49% or less 50% to 99% 100%...
Page 513 3.Appendices: SP Mode Tables Last three digits for SP8 491 to 493, 496 and 497 849x-001 849x-002 Single Color 849x-003 Two Color 849x-004 Full Color 849x-051 B/W(Banner) 849x-052 Single Color(Banner) 849x-053 Two Color(Banner) 849x-054 Full Color(Banner) 8501 T:PrtPGS/Col Mode *CTL These SPs count the number of pages printed in the Color Mode by the print application.
Page 514 3.Appendices: SP Mode Tables 851x-006 GL/GL2 851x-007 851x-008 RTIFF 851x-009 851x-010 PCL5e/5c 851x-011 PCL XL 851x-012 IPDL-C 851x-013 BM-Links Japan Only 851x-014 Other 851x-015 IPDS 851x-016  SP8 511 and SP8 514 return the same results as they are both limited to the Print application. ...
Page 515 3.Appendices: SP Mode Tables  If stapling is selected for finishing and the stack is too large for stapling, the unstapled pages are still counted.  The counts for staple finishing are based on output to the staple tray, so jam recoveries are counted. 8531 Staple This SP counts the amount of staples used (-001) or count stapled (-002) by the machine.
Page 516 3.Appendices: SP Mode Tables Copy: B/W Print: Color Print: B/W Total: Color Total: B/W Full Color: A3 Full Color: B4 JIS or Smaller Full Color Print Mono Color Print Full Color GPC Twin Color Mode Print Full Color Print(Twin) Mono Color Print(Twin) Full Color Total(CV) Mono Color Total(CV) Full Color Print(CV)
Page 517 3.Appendices: SP Mode Tables Full Color Single Color Two Color 8586 L:Counter *CTL [0 to 99999999/ 0 / 1/step] These SPs count the total output of the local storage broken down by color output. Single Color Two Color Full Color 8591 O:Counter *CTL [0 to 99999999/ 0 / 1/step]...
Page 518 3.Appendices: SP Mode Tables These SPs count the total coverage for each color and the total printout pages for each printing mode. Last three digits for SP8 602 to 606 8 602 8 603 8 604 8 606 860x-001: B/W 860x-002: Single Color 860x-003: Two Color 860x-004: Full Color...
Page 519 3.Appendices: SP Mode Tables  Polling transmissions are counted but polling RX are not.  Relay, memory, and confidential mailbox transmissions and are counted for each destination. 8641 T:IFAX TX PGS *CTL [0 to 99999999/ 0 / 1/step] These SPs count by color mode the number of pages sent by fax to as fax images using I-Fax. 8643 F:IFAX TX PGS *CTL...
Page 520 3.Appendices: SP Mode Tables applications. 8665 S:Deliv PGS/Svr *CTL [0 to 99999999/ 0 / 1/step] These SPs count by color mode the total number of pages sent to a Scan Router server by the Scan application. 866x-001 866x-002 Color  The B/W and Color counts are done after the document is stored on the HDD of the Scan Router server.
Page 521 3.Appendices: SP Mode Tables  Print jobs done with Web Image Monitor and Desk Top Binder are added to the count.  If several documents are merged for sending, the number of pages stored are counted for the application that stored them.
Page 522 3.Appendices: SP Mode Tables 873x-002 Color 8741 RX PGS/Port *CTL [0 to 99999999/ 0 / 1/step] These SPs count the number of pages received by the physical port used to receive them. PSTN-1 PSTN-2 PSTN-3 ISDN (G3,G4) Network 8771 Dev Counter *CTL [0 to 99999999/ 0 / 1/step] These SPs count the frequency of use (number of rotations of the development rollers) for black and other...
Page 523 3.Appendices: SP Mode Tables 8811 Eco Counter Eco Total *CTL [0 to 99999999 / 0 / 1/step] Displays the number of pages reduced by using the color, full color, duplex and combine function. Duplex *CTL [0 to 99999999 / 0 / 1/step] Displays the number of pages reduced by using the duplex function.
Page 524 3.Appendices: SP Mode Tables 0 to 2%: BK 5 to 7%: BK 0 to 2%: Y 5 to 7%: Y 0 to 2%: M 5 to 7%: M 0 to 2%: C 5 to 7%: C 3 to 4%: BK 8 to 10%: BK 3 to 4%: Y 8 to 10%: Y...
Page 525 3.Appendices: SP Mode Tables These SPs display the amount of the remaining previous toner for each color. 8911 Page/Toner_Prev2 *CTL [0 to 99999999/ 0 / 1/step] These SPs display the amount of the remaining 2nd previous toner for each color. 8921 Cvr Cnt/Total *CTL...
Page 526 3.Appendices: SP Mode Tables Off Mode Time Includes time while machine is performing background printing. Does not include time machine remains powered off with the power switches. Total time when SC errors have been staying. PrtJam Total time when paper jams have been staying during printing. OrgJam Total time when original jams have been staying during scanning.
Page 527 3.Appendices: SP Mode Tables Silent Print 8971 Unit Control *CTL [0 to 99999999/ 0 / 1/step] Engine Off Recovery Count Power Off Count Force Power Off Count 8999 Admin. Counter List Displays the total coverage and total printout number for each color. Total *CTL [0 to 99999999/ 0 / 1]...
Page 528: Input And Output Check
3.Appendices: SP Mode Tables Input and Output Check When entering the Input Check mode, 8 digits display the result for a section. Each digit corresponds to a different device as shown in the table. Bit No. Result 0 or 1 0 or 1 0 or 1 0 or 1...
Page 529: Output Check Table
3.Appendices: SP Mode Tables 5-803-094 INPUT Check BANK1:Paper Size [0 to 7/0/1] 5-803-095 INPUT Check BANK2:Paper Size [0 to 7/0/1] 5-803-200 INPUT Check Scanner HP Sensor [0 to 1/0/1] 5-803-201 INPUT Check Platen Cover Sensor [0 to 1/0/1] SP No. Large Category Small Category ENG or CTL...
Page 530 3.Appendices: SP Mode Tables 5-804-027 OUTPUT Check BICTL [0 to 1/0/1] 5-804-029 OUTPUT Check Toner End Sensor [0 to 1/0/1] 5-804-030 OUTPUT Check ExtRevMt:HOLD [0 to 1/0/1] 5-804-031 OUTPUT Check ExtRevMt:CW:Hi [0 to 1/0/1] 5-804-032 OUTPUT Check ExtRevMt:CW:Mid [0 to 1/0/1] 5-804-033 OUTPUT Check ExtRevMt:CW:Low...
Page 531: Printer Service Mode
3.Appendices: SP Mode Tables Printer Service Mode SP1-XXX (Service Mode) 1001 [Bit Switch] Bit Switch 1 Settings Responding with the hostname as the sysName Model name (PnP name) Hostname This BitSwitch can change the value of the sysName. 0 (default): Model name (PnP name) such as "MP 402SPF" 1: Host name No I/O Timeout Disabled...
Page 532 3.Appendices: SP Mode Tables Some host systems submit jobs that contain both PS and PCL5e/c. If Auto PDL switching is disabled, these jobs will not be printed properly. Switch dither Use normal dither Use alternative dither *Please refer to RTB#RD014018 1001 [Bit Switch] Bit Switch 3 Settings [PCL5e/c]: Legacy HP compatibility...
Page 533 3.Appendices: SP Mode Tables bit 4 bit 5 bit 6 bit 7 1001 [Bit Switch] Bit Switch 5 Settings Multiple copies if a paper size or type mismatch occurs Disabled Enabled (single copy) (multiple) If a paper size or type mismatch occurs during the printing of multiple copies, only a single copy is output by default.
Page 534 3.Appendices: SP Mode Tables If this is disabled, simplex pages or the last page of an odd-paged duplex job, are not routed through the duplex unit. This could result in problems with letterhead/pre-printed pages. Only affects pages specified as Letterhead paper. 1001 [Bit Switch] Bit Switch 6 Settings...
Page 535 3.Appendices: SP Mode Tables Job Cancel Disabled Enabled (Not cancelled) (Cancelled) If this bit switch, all jobs will be cancelled after a jam occurs. Note: If this bitsw is enabled, printing under the following conditions might result in problems: - Job submission via USB or Parallel Port - Spool printing (WIM >Configuration >...
Page 536 3.Appendices: SP Mode Tables Auto Job Promotion locks the queue Queue is not Queue locked locked after AJP after AJP If this is 1, then after a job is stored using Auto Job Promotion, new jobs cannot be added to the queue until the stored job has been completely printed.
Page 537 3.Appendices: SP Mode Tables Tray Select as the tray setting is submitted and the tray runs out of paper. Enabled (=0: Default): Limitless Paper Feeding is applied to the Bypass Tray. If a tray other than the Bypass Tray matches the job's paper size and type but has run out of paper, printing will occur from the Bypass Tray.
Page 538 3.Appendices: SP Mode Tables Change the user ID type displayed on the operation panel 0:Enabled 1:Disabled As of 15S models, the Login User Name can be displayed on the operation panel. The user ID type displayed on the operation panel can be changed by configuring BitSwitch #12-5 as follows: ...
Page 539 3.Appendices: SP Mode Tables 1: Does not display remaining supply amount information Development *CTL [0 or 1 / 1 / 1 /step] *The Default setting is 1 but the Factory setting is 0 *CTL Transfer *CTL Int. Transfer *CTL Transfer Roller *CTL Fuser *CTL...
Page 540: Scanner Sp Mode
3.Appendices: SP Mode Tables Scanner SP Mode SP1-XXX (System and Others) 1001 [Scan Nv Version] 1-001-005 1005 [Erase margin] Creates an erase margin for all edges of the scanned image. If the machine has scanned the edge of the original, create a margin. This SP is activated only when the machine uses TWAIN scanning.
Page 541: Sp2-Xxx (Scanning-Image Quality)
3.Appendices: SP Mode Tables 0: OFF, 1: ON 1014 [Scan to Folder Pass Input Set] 1-014-001 0:OFF 1:ON [0 or 1 / 0 / - ] 0: OFF, 1: ON 1040 [Scan:LT/LG Mixed Size Setting] 1-040-001 0:OFF 1:ON [0 or 1 / 1 / - ] 0: OFF, 1: ON 1041 [Scan:FlairAPI Setting]...
Page 542 3.Appendices: SP Mode Tables 2025 [Compression ratio of ClearLight PDF JPEG2000] Selects the compression ratio for clearlight PDF for the two settings that can be selected at the operation panel. 2-025- Compression Ratio (Normal) JPEG2000 [5 to 95 / 25 / 1 /step ] 2-025- Compression Ratio (High) JPEG2000 [5 to 95 / 20 / 1 /step ]...
Page 543: Appendices: Software Configuration
4.Appendices: Software Configuration 4. Appendices: Software Configuration Printing Features Behavior of USB Printer Detection An MFP/LP connected via USB sends its product name and unique serial number. With the data, the machine determines whether requires a printer driver for the USB device to be installed. SP5-844-005 allows you to change how to determine the MFP/LP requires a printer driver installation: ...
Page 544 4.Appendices: Software Configuration PDL detection by the printer system, PCL interpreter and PS interpreter There are 3 components in the printer which can perform Auto PDL Detection: Printer system: Uses a set of triggers unique to PCL5, PS or PDF. Up to 2KB from the start of the job can be searched for triggers. PCL interpreter: It can detect PS triggers in PCL data.
Page 545 4.Appendices: Software Configuration PDL selection (PCL5 or PS (including PDF)) at the beginning of the job: performed by the printer system PDL switching from PCL5 to PS: performed by the PCL interpreter and the printer system PDL switching from PS to PCL5: performed by the PS interpreter and the printer system Triggers Printer system PCL5 triggers...
Page 546 4.Appendices: Software Configuration bind def findfont showpage /statusdict 0 startjob [EOT] } + space character + "def" userdict (*) PDF triggers %PDF- %!PS-Adobe-M.nPDF- (*M, n=numeric) * "userdict" is excluded by configuring Printer Bit Switch 5-3=1.  Up to 2KB from the start of the job can be searched for triggers. ...
Page 547: Print Images Rotation
4.Appendices: Software Configuration This affects the PDL switching criteria (triggers) used by the printer system. BitSW 5-3=0 (default): "%%" is not used as a printer system PS trigger. "%%" will not call the PS interpreter. BitSW 5-3=1: "%%" is used as a printer system PS trigger. The reason that "%%"...
Page 548: Pjl Ustatus
4.Appendices: Software Configuration Bit Switch #5-6=0: Bit Switch #5-6=1:  Used in conjunction with Bit Switch #5-6, Orientation Auto Detect for PS/PDF jobs might cause unexpected results. PJL USTATUS Printer Bit Switch description Bit Switch 9-4 These control the way PJL USTATUS returns page count totals in cases where multiple copies of a job are being printed. BitSw 9-4=0 (default): This change the way an MFP/LP rotates PCL, PS, PDF, or RPCS print images.
Page 549 4.Appendices: Software Configuration 9-4 = 0 @PJL USTATUS JOB START NAME="TEST_page1-3" @PJL USTATUS PAGE @PJL USTATUS PAGE @PJL USTATUS PAGE @PJL USTATUS JOB NAME="TEST_page1-3" PAGES=3 <comment> The page count of the first copy is returned.</comment> @PJL USTATUS PAGE @PJL USTATUS PAGE @PJL USTATUS PAGE @PJL USTATUS PAGE @PJL USTATUS PAGE...
Page 550 4.Appendices: Software Configuration @PJL USTATUS PAGE @PJL USTATUS PAGE 6@PJL USTATUS PAGE @PJL USTATUS PAGE @PJL USTATUS PAGE @PJL USTATUS JOB NAME="Microsoft Word - TEST_page1-3" PAGES=9 <comment> The page count of all three copies is returned.</comment>...
Page 551: Scanner Features
4.Appendices: Software Configuration Scanner Features Display settings of recently used scan destination Configuring the scanner interface so that the most recently used scan destination is cleared. Whether the MFP clears the most recently used scan destination, can be configured using Scanner SP 1-012-001. By default, this is cleared to avoid subsequent users scanning to it by mistake.
Page 552: The Qualification Switching Of Scan To Folder
4.Appendices: Software Configuration is an SMTP command sent at the beginning of the email transmission process. The sender's address in the mail header "From:" field. This appears as "From" in email clients. It is a part of the email itself. The email address corresponding to the SMTP username used to login into the SMTP server.
Page 553 4.Appendices: Software Configuration Case Destination User auth. Account used to access the folder selection Manual entry Either enabled or The user's account * disabled Destination list disabled The recipient's account (as configured in the Address Book's Folder Authentication setting) enabled If SP 5-846-021 = 0 (default): The authenticated user's account 1: The recipient's account...
Page 554: Management Features
4.Appendices: Software Configuration Management Features How to Disable the Document Server Function Enter 'Copy' SP mode. Change SP5-967-001 to 1. (0:ON 1:OFF) Reboot the machine.  When the above SP mode (SP5-967-001) is OFF (=1), both the Document Server and Locked Print functions will be disabled.
Page 555: Security Features
4.Appendices: Software Configuration Security Features How to Restrict Access to the WIM Job Menu Enter 'Printer' SP mode. Set SP5-888-001 0: (default): "Job" menu is enabled. 1: "Job" menu is disabled.  This setting takes effect only if user authentication (other than User Code auth.) is disabled. How to Restrict Web Image Monitor Access to the Document Server System (Copier) SP 5-885-020 bit 0, 1 and 7 restrict Web Image Monitor access to the DS.
Page 556: User Authentication For Specific Mfp Applications
4.Appendices: Software Configuration Bit 7 = 1 As Bit 1 = 1 is the most restrictive of the three, it will take presedence over the other two and only administrators will be able to access the DS via WIM.  In order for SP5-885-020 to have any effect, the Document Server must be enabled (SP5-967-001=0).
Page 557 Smart Operation Panel 2nd Generation Field Service Manual Ver 1.01 Latest Release: - Initial Release: August, 2016 Copyright (c) 2016 Ricoh Co.,Ltd.
Page 559 Table of Contents Replacement and Adjustment ............................. 3 Smart Operation Panel ..............................3 Operation Panel Unit ..............................3 CPU Board ................................. 6 Micro Computer Board .............................. 8 Wi-Fi Module ................................10 LCD..................................12 Speaker ................................... 14 Microphone ................................14 Mechanism ................................17 Overview ..................................
Page 560 Software Update Errors............................57 Errors That Occur When the Control Panel Downloads Data from the Controller at Startup ......... 62...
Page 561: Replacement And Adjustment
1.Replacement and Adjustment 1. Replacement and Adjustment Smart Operation Panel Operation Panel Unit  Turn off the main power switch of the MFP and disconnect the power cord.  When handling the operation panel cable, hold down the connector of the cable with your finger as shown in the picture to prevent excessive force from being applied to the connector of the PCB.
Page 562 1.Replacement and Adjustment Remove the rear cover [A] of the operation panel. Slide and remove the arm cover [A]. Remove the operation panel arm bracket [A].
Page 563 1.Replacement and Adjustment  By factory default, switches No.3 and No.7 of the DIP switch [A] on the micro computer board are set to ON. When installing the operation panel unit, make sure that the DIP switch setting is correct for the MFP on which you are installing the panel.
Page 564: Cpu Board
1.Replacement and Adjustment CPU Board Operation panel unit (Operation Panel Unit) Bottom cover [A] ( ×4)  There are four hooks inside the operation panel unit. Before removing the operation panel bottom cover, check the photos below.
Page 565 1.Replacement and Adjustment Base bracket [A] ( ×9) Remove the fixing screws ( ×4) on the CPU board [A], and remove the CPU board from the micro computer board.  Make sure that the orientation of the connector is correct when attaching the CPU board.
Page 566: Micro Computer Board
1.Replacement and Adjustment Lift the fastener of the LCD I/F cable on the CPU board side. CPU board [A] (LCD I/F cable ×1)  After replacing the CPU board, make sure that the latest version of the firmware is installed on the Smart Operation Panel.
Page 567 1.Replacement and Adjustment Remove the FFC from the micro computer board ( ×1).  Pull out the black part to unlock the connector, and then remove the FFC. Micro computer board [A] ( ×1, ×2)
Page 568: Wi-Fi Module
1.Replacement and Adjustment  By factory default, switches No.3 and No.7 of the DIP switch [A] on the micro computer board are set to ON. When installing the operation panel unit, make sure that the DIP switch setting is correct for the MFP on which you are installing the panel.
Page 569 1.Replacement and Adjustment Bottom cover [A] ( ×4) Base bracket [A] ( ×9) Wi-Fi module [A] ( ×1)  After replacing the Wi-Fi module, perform the following checks:  Wireless LAN Check (Wireless LAN Check)  Bluetooth Check (Bluetooth Check)
Page 570 1.Replacement and Adjustment Operation panel unit (Operation Panel Unit) CPU board (CPU Board) Micro computer board (Micro Computer Board) Speaker [A] ( ×2) Lift the fastener of the LCD I/F cable.
Page 571: Lcd
1.Replacement and Adjustment LCD I/F cable (cable ×1) Remove the tapes for fixing the microphone harness (tape ×3). LCD [A] ( ×4)  After replacing the LCD, perform the following checks.  LCD Check (LCD Check)  TouchPanel Check (TouchPanel Check) ...
Page 572: Speaker
1.Replacement and Adjustment Speaker Operation panel unit (Operation Panel Unit) Bottom cover [A] ( ×4) Speaker [A] ( ×2, ×1)  After replacing the speaker, perform the following check.  Speaker Check (Speaker Check) Microphone Operation panel unit (Operation Panel Unit) CPU board (CPU...
Page 573 1.Replacement and Adjustment Lift up the securing wire of the LCD I/F cable. LCD I/F cable (cable ×1) Remove the tapes for fixing the microphone harness (tape ×3).
Page 574 1.Replacement and Adjustment LCD [A] ( ×4) Microphone [A] (cushioning ×1)
Page 575: Mechanism
2.Mechanism 2. Mechanism Overview System Components Hardware Specifications Components Name Name Speaker [Check Status] indicator [Login/Logout] key [Check Status] key Main power indicator Data In indicator (facsimile and printer modes) [Energy Saver] key Fax indicator USB slot for digital cameras Extended Feature key (EX3) HDMI slot Extended Feature key (EX2)
Page 576 2.Mechanism Basic Specifications Category Specification  LCD panel Size 10.1 inch panel  Resolution WSVGA (1024x600)  Bit width RGB666 (18 bit color)  Brightness 200cd/m (typ.)  Backlight LED Backlight (life: 15,000 hours) ARM Cortex-A9 Dual Core 1GHz (SoC: MCIMX6D5EYM10AC) Touch panel Low load touch panel (recognizes touches to two points) ...
Page 577 2.Mechanism Category Specification  When a media is inserted in the microSD card slot, its capacity is shown in the control panel service mode (Screen Features > Device > microSD card) and the SMC (in the report for the Smart Operation Panel). ...
Page 578 2.Mechanism Item This model Previous model CPU operating frequency 1 GHz 533 MHz RAM size 2 GB 1 GB LCD panel size 10.1 inch 10.1 inch Android OS Version. 4.2 Version. 2.3 Types of the following keys Soft keys Hard keys ...
Page 579 2.Mechanism The following three types of software are installed on the Smart Operation Panel. Android Firmware (Android OS) Pre-installed applications Applications that can be installed additionally Android Firmware (Android OS) The Android Firmware (Android OS) consists of the following modules that are called “stacks”. ...
Page 580 2.Mechanism Applications that can be installed include optional applications that customers can purchase, applications that are installed only on machines sold in specific regions, and custom-made applications. On an MFP, applications such as Simple UI applications (Quick Copy, Quick Fax, and Quick Scanner) and Scan to Me are installed.
Page 581 2.Mechanism Communication Details module/signal name It is used during communication between the Legacy UI (system) module on the Smart Operation Panel and the GW module for the following processes.  Deciding on the display format suitable for a particular model of the control panel, so that the intended image data can be converted to actual image data.
Page 582 2.Mechanism Applications that provide a single additional function  Widget applications Applications that provide a widget The following table explains the function of each application. Application Functions Settings Provides the Android OS’s standard settings. Screen Features Provides the manufacturer’s own settings. Authentication Monitors login to/logout from the MFP, and transmits authentication information to other services and applications.
Page 583 2.Mechanism Application Functions switching. Banner Displays balloon messages in the banner area at the bottom of the panel display. OCS emulator This application serves as an intermediary between the control panel and the controller board. (The emulator allows the controller board to work the same way regardless of the type of control panel.) Simple UI applications Simple (Quick) applications.
Page 584: Panel Components/Screen Layout
2.Mechanism Application Functions Standard IC card plugin A plugin for using IC cards. Examples of IC cards are the FeliCa (Lite) and Mifare card systems. Bluetooth Service Provides configurations for standard Bluetooth on the Android OS. Bluetooth Authentication This plugin is required to use Bluetooth authentication. Plugin Copy Copy application with a new UI.
Page 585 2.Mechanism Name Description Speaker There is currently no function that uses this. Display panel Displays icons for functions and applications. Displays the operation screens, operation keys and other information. Main power indicator Indicates power OFF/ON status. USB slot for digital A digital camera can be connected here.
Page 586 2.Mechanism Name Description Login information Login information is displayed. area [Login/Logout] Displayed when authentication is enabled. The login screen appears if you press [Login]. [Logout] is displayed if you have already logged in. You will be logged out when you press [Logout].
Page 587: Electrical Components
2.Mechanism Name Description be able to allocate applications to function keys. System System messages are displayed in this area. If there are multiple messages to be displayed, messages key they are displayed in rotation. Tapping the message opens a dialog which shows all the messages.
Page 588 2.Mechanism Touch panel The touch panel of this machine uses a 4-wire resistive film method (low load resistive film analog 4-wire method). It can detect two points for flick/drag/pinch-in/pinch-out operations. Resistive touch panel has been adopted in order to allow operation with a prosthetic hand. Basic Structure An analog 4-wire resistive film touch panel has 2 layers.
Page 589: Controlling The Power Supply
2.Mechanism Controlling the Power Supply Exiting Energy Saving Modes Because this model of Smart Operation Panel has no hardware keys, the MFP exits from energy saving mode when the user does one of the following:  Touches the display panel ...
Page 590: Shutdown Functions
2.Mechanism How the Control Panel Starts Up In Normal mode The startup screen is displayed on the display panel, followed by the startup animation. In Quick mode The [Home] screen is displayed immediately after the main power of the MFP is turned ON. The startup screen displayed when starting in Normal mode is not displayed.
Page 591 2.Mechanism Forced shutdown When normal shutdown does not complete even though you Hold the main power waited a long time. switch 6 seconds or longer.  Shutdown for When you have to disconnect the power cord from the Turn the main power switch parts replacement power outlet, such as when replacing parts.
Page 592 2.Mechanism Turn the main power switch OFF while holding down the [EX1] key. Continue to hold down the [EX1] key until the shutdown screen is displayed.  You must turn ON the MFP within 5 minutes.  If more than 5 minutes has elapsed after shutting down the MFP using the above procedure, the machine starts up in Normal mode even if Quick mode is selected.
Page 593: System Maintenance
3.System Maintenance 3. System Maintenance System Maintenance Maintenance Modes Service program (SP) modes for the Smart Operation Panel are as follows: Mode Notes SP Mode (MFP) SP modes for the MFP (controller, The numeric keys are required to enter this mode. engine) Display the soft keys of the GW application or of the SP mode.
Page 594 3.System Maintenance  To exit the soft keys, press [EXIT] on the screen. Login Status Indicator When you log in to the control panel’s service mode, the Screen Features screen is displayed.  “Service” is displayed in the login information area [A]. ...
Page 595: Service Mode Menu
3.System Maintenance  The machine can enter the recovery mode even if [Service Mode Lock] is enabled. Service Mode Menu There are three menus of settings.  WIRELESS & NETWORKS  DEVICE  SYSTEM WIRELESS & NETWORKS Menu level Description 1st level 2nd level 3rd level...
Page 596 3.System Maintenance Menu level Description 1st level 2nd level 3rd level Machine Cinfig 1-20 of the MFP. You can enable or disable ports to forward these requests. MTU Settings PathMTU(Enable/Disable) Enables/disables the PathMTU size set in [MTU Size]. When you change this setting, the control panel restarts.
Page 597 3.System Maintenance Menu level Description 1st level 2nd level 3rd level  Information Bluetooth address  Interface Settings  Wi-Fi settings (ON/OFF) Legal information Open source Displays the open source license information. licenses Software Version List Displays the versions of control panel firmware and installed applications.
Page 598: Panel Self Check
3.System Maintenance Menu level Description 1st level 2nd level 3rd level not enter Sleep mode. Only the LCD (display panel) turns OFF. Panel Self Check Starts self-diagnosis of the control panel. (Panel Self Check) Panel Self Check The following are available as self-diagnostics functions of the control panel: ...
Page 599 3.System Maintenance LED Check Select the [All Light On] check box, and make sure the following LEDs light:  Data In indicator (facsimile and printer modes)  Fax indicator  [Check Status] indicator (flashes in red and orange alternately) When the check is completed, press [Back] to return to the top menu of [Self Check]. Key Check Check if the Extended Feature keys on the left side of the control panel (EX1, EX2, EX3 from top to bottom) are functioning normally.
Page 600 3.System Maintenance The check is completed when all colors have been displayed. The screen returns to the top menu of [Self Check]. Speaker Check Tests the speaker by playing the reference sound. Select the frequency (220Hz, 440Hz, 880Hz, 1760Hz, or 2000Hz). Press [START/STOP] to play the sound.
Page 601 3.System Maintenance When the check is completed, press [Back] to return to the top menu of [Self Check]. TouchPanel Check For each of the nine reference points on the screen, the distance between the detected position and the nearest reference point is displayed. When the check is completed, press [Back] to return to the top menu of [Self Check].
Page 602 3.System Maintenance MultiTouch Calibration Calibrate the touch panel for multi-tap input methods such as pinch-in/pinch-out. Touch the center of both “+” signs. The two “+” signs are displayed in the order of top left and bottom right. Repeat the procedure. The touch panel will be calibrated. ...
Page 603 3.System Maintenance The “Back Key” in the message is actually the [EX1] key and the “Menu Key” in the message is actually the [EX3] key.  The values of “EVR_X”, “EVR_Y”, “X_MAX”, and “Y_MAX” are for internal processing and do not indicate the positions or distance of the points touched.
Page 604 3.System Maintenance When the check is completed, press [Back] to return to the top menu of [Self Check]. Bluetooth Check Check and configure the Bluetooth device connection. When the check is completed, press [Back] to return to the top menu of [Self Check]. ...
Page 605: Recovery Mode
3.System Maintenance Recovery Mode The recovery mode menu is as follows. Ask your manager for details on how to enter Recovery mode. Menu Description reboot system now Reboots the Android OS. apply update from Updates the Cheetah System firmware by specifying the folder path. sdcard wipe data/factory Deletes all installed applications and all settings on the Cheetah.
Page 606 3.System Maintenance Function Operation for previous models Operation for Smart Operation Panel Resets a single application. Resets a single application. Resetting User Code Press the [Reset] key and [Clear] key Hold down [Reset] for 2 seconds. Authentication simultaneously. Returns to the User Code entry screen. Returns to the User Code entry screen.
Page 607: Software Update
3.System Maintenance Software Update Updating the Smart Operation Panel There are four methods to update the Smart Operation Panel. The method is different depending on what you want to update. Installation/update from an SD card Package update Installation/update from the eDC Server Installation/update from Application Site Update method Features...
Page 608: Installation/Update From An Sd Card
3.System Maintenance Update method Features Control Applications panel firmware with CE privilege. *1 Update can only be done by using a package file. The following three methods can be used for updating the firmware.  Update from an SD card (recovery mode) ...
Page 609 3.System Maintenance shutdown procedure used for maintenance. Insert the SD card into the SD card slot of the control panel and start up the MFP in Recovery mode.  Ask your manager for details on how to enter the recovery mode. ...
Page 610 3.System Maintenance The installation screen is displayed. The version of the firmware installed in the control panel is displayed as “Current version” and the version of the firmware saved on the SD card is displayed as “Update version”. Make sure that you have the correct version. When “Continue Update?”...
Page 611: Package Update
3.System Maintenance When “Install from sdcard complete.” is displayed, select “reboot system now” and then press the [EX1] key to reboot the system. Installing/Updating an Application Creating an SD card for update Download the update modules from the Firmware Download Center. Unzip the downloaded file.
Page 612: Installation/Update From The Edc Server
3.System Maintenance restarts. When Installation/Update Is Prohibited If [Prohibit] is selected for [Update Firmware] in [System Settings], the execution key is grayed out and installation/update cannot be executed. When trying to update from a PC, updating fails and the result is recorded as “Failed”. Installation/update from the eDC Server Downloads applications from the eDC Server, and installs or updates them.
Page 613 Enter the product key and press [Execute]. Follow the instructions shown on the screen.  An application cannot be installed unless it is digitally signed by Ricoh. Activation Log in to the control panel’s service mode. Select [Apps] > [Install].
Page 614: Application Site
3.System Maintenance Follow the instructions shown on the screen. Application Site "Application Site" has been added to Screen Service mode. Field engineers can start up Application Site to install or update applications or firmware without needing user administrator credentials. This menu item opens Application Site by using the Web Browser NX app.
Page 615: Troubleshooting
4.Troubleshooting 4. Troubleshooting Troubleshooting Software Update Errors Errors that occur during application update from an SD card Error message / screen Explanation Solution display  Insert a correct SD card. Remove the SD card and insert it again.  Make sure that the directory of the SD card is correct.
Page 616 4.Troubleshooting Error Explanation code Example: The firmware version of the control panel is 1.02 and you attempted to install an application that requires firmware version 1.03. Other errors Example of an error code display  An additional 3-digit code may be displayed to indicate the details. Example: 101-805 Errors that occur during remote (batch file) update When the update is completed, a result report file (install_result_yyyymmddhhmm.txt) is created in the same folder as...
Page 617 4.Troubleshooting Error codes The meanings of error codes recorded after "error:" in the result file are as follows: Error codes recorded during firmware update Error code Explanation Access Log Invalid file Recorded The target application cannot be found. Recorded -501 Installation has already been requested.
Page 618 4.Troubleshooting Error Error name Explanation Solution code procedure.  other:E60 The HDD cannot be used. Turn the main power OFF and ON, and then repeat the procedure.  If the HDD is damaged, replace it. other:E62 The structure of the application or control Prepare a valid package file.
Page 619 4.Troubleshooting Error Error name Explanation Solution code  file-not-found * The target firmware file cannot be found. Turn the main power OFF and ON, and then repeat the procedure.  Check the file in the SD card.  Check the SD card slot. If there is a problem with the hardware, replace the control panel PCB.
Page 620 4.Troubleshooting Error Error name Explanation Solution code incompatible application is not installed on the control required by the application is installed on panel. the control panel. server- Failed to connect to the eDC server.  Check the network connection (SSL) disconnect settings.
Page 621: Fax Unit
Fax Unit Machine Code: M50203 Field Service Manual Ver 1.01 Latest Release: - Initial Release: August, 2016 Copyright (c) 2016 Ricoh Co.,Ltd.
Page 623 Important Safety Notices  Never install telephone wiring during a lightning storm.  Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.  Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.
Page 624 [A] Short Edge Feed (SEF) [B] Long Edge Feed (LEF)
Page 625 Cautions, Notes, etc. The following headings provide special information:  Failure to obey warning information could result in serious injury or death.  Obey these guidelines to ensure safe operation and prevent minor injuries.  Obey these guidelines to avoid problems such as misfeeds, damage to originals, loss of valuable data and to prevent damage to the machine.
Page 627 Table of Contents Installation .................................. 3 Fax Unit Option ................................3 Handset (HS1020) ..............................3 Replacement and Adjustment ............................. 7 FCU....................................7 SRAM Data Transfer Procedure ..........................7 Troubleshooting................................13 Error Codes ................................. 13 IFAX Troubleshooting ..............................28 IP-Fax Troubleshooting ..............................30 IP-Fax Transmission ..............................
Page 628 G4 Parameter Switches............................84 Bit Switches – 6 ................................85 IP Fax Switches ................................ 85 NCU Parameters ................................. 91 Dedicated Transmission Parameters .......................... 101 Programming Procedure ............................101 Parameters ................................101 Service RAM Addresses ............................107 Detailed Section Descriptions..........................116 Overview ...................................
Page 629: Installation
1.Installation 1. Installation Fax Unit Option Handset (HS1020)  The optional handset is available for the U.S. version only. Component Check Check the quantity and condition of the components against the following list. Description Q’ty Handset Cradle Bracket Round screw (for cradle) Cable clamp Installation Procedure ...
Page 630 1.Installation Remove the inquiry card from the handset cradle. Remove the protective tape from the handset bracket, and fix the handset cradle [A] to the handset bracket [B]. Place the inquiry card back on the handset cradle. Attach the bracket at the left side of the machine, as shown below.
Page 631 1.Installation Place the handset on the handset cradle, and connect the handset cord to the TEL socket. Selecting the telephone line type of the handset The switch on the handset should be in the appropriate position - TT (Tone Dialing) or DP (Pulse Dialing). Adjusting the handset bell volume Adjust the handset ringer volume using the volume switch.
Page 632 1.Installation...
Page 633: Replacement And Adjustment
2.Replacement and Adjustment 2. Replacement and Adjustment  Turn off the main power switch and disconnect the power cord before you start any of the procedures in this section. SRAM Data Transfer Procedure When you replace the FCU board, transfer the SRAM data from the old FCU board to the new FCU board. Do the following procedure to back up the SRAM data.
Page 634 2.Replacement and Adjustment Remove the controller box cover [A]. Remove the screws of the bracket [A] and the FCU board. Disconnect the speaker connector and remove the FCU board [A] with the bracket.
Page 635 2.Replacement and Adjustment Change the orientation of the battery jumper switch [A] on the removed FCU board [B], and then attach the battery jumper switch [C]. The battery jumper switch [C] is provided with the new FCU board. Change the orientation of the battery jumper switch [A] on the new FCU board [B]. ...
Page 636 2.Replacement and Adjustment 10. Insert one end of the supplied flat cable [A] into the CN603 connector [B] on the new FCU board.  Make sure that the blue tape of the flat cable faces outward. 11. Insert the new FCU board [A] in the machine and connect the speaker connector [B] to the new FCU board.
Page 637 2.Replacement and Adjustment 12. Mount the old FCU board with bracket [A] to the controller box temporarily. 13. Insert the other end of the flat cable [A] into the CN603 connector on the old FCU board [B].  To prevent a short circuit, make sure the old FCU board does not come into contact with anything metal. ...
Page 638 2.Replacement and Adjustment 19. Disconnect the speaker connector and remove the new FCU board [A] from the machine. 20. Remove the bracket [B] from the old FCU board [A] and attach the bracket to the new FCU board. 21. Mount the new FCU board in the machine and connect the speaker connector to the new FCU board. 22.
Page 639: Troubleshooting
3.Troubleshooting 3. Troubleshooting Error Codes If an error code occurs, retry the communication. If the same problem occurs, try to fix the problem as suggested below. Note that some error codes appear only in the error code display and on the service report. Code Meaning Suggested Cause/Action...
Page 640 3.Troubleshooting Code Meaning Suggested Cause/Action sending to another machine.  Check for line problems. Cross reference See error code 0-04.  0-07 No post-message response from the other Check the line connection.  end after a page was sent Replace the FCU. ...
Page 641 3.Troubleshooting Code Meaning Suggested Cause/Action  training in confidential or transfer mode Replace the FCU.  Try adjusting the tx level and/or cable equalizer settings.  The other end may have disconnected, or it may be defective; try calling another machine. ...
Page 642 3.Troubleshooting Code Meaning Suggested Cause/Action  Replace the FCU.  Defective remote terminal  Check for line noise or other line problems.  Try asking the other end to adjust their tx level.  Try adjusting the rx cable equalizer setting and/or rx error criteria.
Page 643 3.Troubleshooting Code Meaning Suggested Cause/Action  sending CI. ANSam was too short to detect.  Check the line connection and condition.  Try making a call to another V.8/V.34 fax. 0-75 The called terminal fell back to T.30 mode,  The terminal could not detect ANSam.
Page 644 3.Troubleshooting Code Meaning Suggested Cause/Action  If the same error is frequent, replace the FCU.  0-86 The line was disconnected because the The other terminal was incompatible.  other terminal requested a data rate using Ask the other party to contact the manufacturer. MPh that was not available in the currently selected symbol rate.
Page 645 3.Troubleshooting Code Meaning Suggested Cause/Action  4-01 Line current was cut Check the line connector.  Check for line problems.  Replace the FCU. 4-10 Communication failed because of an ID  Get the ID Codes the same and/or the CSIs Code mismatch (Closed Network) or Tel.
Page 646 3.Troubleshooting Code Meaning Suggested Cause/Action  other end after all communication attempts Adjust the tx level (use NCU parameter 01 or the at 2400 bps dedicated tx parameter for that address).  Check the line connection.  Defective remote terminal 6-21 V.21 flag detected during high speed The other terminal may be defective or incompatible.
Page 647 3.Troubleshooting Code Meaning Suggested Cause/Action SMTP server has the correct settings and operates correctly.  Contact the system administrator for direct SMTP sending and check the sending destination.  Access to SMTP Server Denied (450) Failed to access the SMTP server because the access is denied.
Page 648 3.Troubleshooting Code Meaning Suggested Cause/Action  Data Send to SMTP Server Failed (4XX) Failed to access the SMTP server because the transmission failed  PC not operating correctly  SMTP server operating incorrectly  Network not operating correctly  Destination folder setting incorrect ...
Page 649 3.Troubleshooting Code Meaning Suggested Cause/Action  Update the software because of the defective software. SMTP Authentication error Make sure the administrator's e-mail address is same as the SMTP authentication address or POP before SMTP address. Transmission error of S/MIME Register the correct user certificate and device certificate. Destination certificate is invalid in S/MIME Register the correct destination certificate.
Page 650 3.Troubleshooting Code Meaning Suggested Cause/Action (it was deleted or edited after the job was created). Send Cancel Failed The cancel operation by the user failed to cancel the send operation. Notification Mail Send Failed for All All addresses for return notification mail failed. Destinations Transmission Error due to the existence of When the 0 line page exists in received pages with G3...
Page 651 3.Troubleshooting Code Meaning Suggested Cause/Action Final Destination for Transfer Request The format of the final destination for the transfer request was Reception Format Error incorrect. Send/Delivery Destination Error The transmission cannot be delivered to the final destination:  Destination file format is incorrect. ...
Page 652 3.Troubleshooting Code Meaning Suggested Cause/Action Receipt, or there is a problem with the firmware. MDN Message ID Error Could not find the Original Message ID line in the header of the Return Receipt, or there is a problem with the firmware. Mail Job Task Read Error Could not receive the transmission because the destination buffer is full and the destination could not be created (this...
Page 653 3.Troubleshooting Code Meaning Suggested Cause/Action  The machine cannot store received data in Update the ROM  the SAF Replace the FCU. No G3 parameter confirmation answer Defective FCU board or firmware  Data read timeout during construction Restart the machine. ...
Page 654: Ifax Troubleshooting
3.Troubleshooting IFAX Troubleshooting Use the following procedures to determine whether the machine or another part of the network is causing the problem. Communication Item Action [Remarks] Route  General LAN Connection with the LAN Check that the LAN cable is connected to the machine.
Page 655 3.Troubleshooting Communication Item Action [Remarks] Route server are the same as in the machine. [Ask the administrator to check.] E-mail server  Make sure that the client devices which have an account in the server can send/receive e-mail. [Ask the administrator to check. Send a test e-mail with the machine’s own number as the destination.
Page 656: Ip-Fax Troubleshooting
3.Troubleshooting IP-Fax Troubleshooting IP-Fax Transmission Cannot send by IP Address/Host Name Check Point Action LAN cable connected? Check the LAN cable connection. Specified IP address/host name correct? Check the IP address/host name. Firewall/NAT is installed? Cannot breach the firewall. Send by using another method (Fax, Internet Fax) Transmission sent manually? Manual sending not supported.
Page 657 3.Troubleshooting Check Point Action (Fax, Internet Fax) Transmission sent manually? Manual sending not supported. IP address of local fax registered? Register the IP address. 10 DNS registered when host name specified? Contact the network administrator. 11 Remote fax a G3 fax? Check that the remote fax is a G3 fax.
Page 658: Ip-Fax Reception
 The sender machine displays this error code if the sender fax is a Ricoh model. 7 Network bandwidth too narrow? Request the system administrator to increase the bandwidth. Lower the start modem reception baud rate on the receiving side.
Page 659 Request the sender to check the settings. User Parameter SW 34 Bit 0/SW 34 Bit 1  Only if the remote sender fax is a Ricoh fax. Local fax IP address registered? Register the IP address. Local fax Alias number registered? Register the Alias number.
Page 660 11 Remote fax cancelled transmission? Check whether the remote fax cancelled the transmission. 12 Local fax registered in Gatekeeper/SIP server? Contact the network administrator.  The sender machine displays this error code when the sender fax is a Ricoh model.
Page 661: Service Tables
4.Service Tables 4. Service Tables Cautions  Never turn off the main power switch when the power LED is lit or flashing. To avoid damaging the hard disk or memory, press the operation power switch to switch the power off, wait for the power LED to go off, and then switch the main power switch off.
Page 662: Service Program Tables
4.Service Tables Service Program Tables SP1-XXX (BIT SW) Mode No. Function System Switch 001 – 032 00 – 1F Change the bit switches for system settings for the fax option "Bit Switches – 1" : "System Switches" I fax Switch 001 –...
Page 663: Sp4-Xxx (Rom Versions)
4.Service Tables Mode No. Function 102 001 Serial Number Enter the fax unit’s serial number. 103 PSTN-1 Port Settings Select Line Select the line type setting for the G3-1 line. If the machine is installed on a PABX line, select “PABX”, “PABX(GND)” or “PABX(FLASH)”. PSTN Access Enter the PSTN access number for the G3-1 line.
Page 664: Sp6-Xxx (Reports)
4.Service Tables Mode No. Function 104 001 Factory Setting Resets the bit switches and user parameters, user data in the SRAM and files in the SAF memory. 105 001 Reset All Bit Switches Resets all the current bit switch settings. 106 001 Reset Security Bit Resets only the security bit switches.
Page 665: Sp7-Xxx (Tests)
4.Service Tables Mode No. Function 013 Scanner Condition 108 IP Protocol Dump List 001 All Communications Prints the protocol dump list of all communications for the IP fax line. 002 1 Communication Prints the protocol dump list of the last communication for the IP fax line. SP7-XXX (Tests) These are the test modes for PTT approval.
Page 666: Bit Switches - 1
4.Service Tables Bit Switches – 1  Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations. Such bits are for use only in other areas, such as Japan.
Page 667 4.Service Tables The four-digit hexadecimal value (N) after "L" indicates the RX level. The high byte is given first, followed by the low byte. Divide the decimal value of N by -16 to get the RX level. In the above example, the decimal value of N (= 0100 [H]) is 256. So, the actual RX level is 256/-16 = -16 dB Not used Do not change this setting.
Page 668 4.Service Tables NML: With no ECM Width and reduction A4: A4 (8.3"), no reduction B4: B4 (10.1"), no reduction A3: A3 (11.7"), no reduction I/O rate 0: 0 ms/line 5: 5 ms/line 10: 10 ms/line 20: 20 ms/line 25: 2.5 ms/line 40: 40 ms/line ...
Page 669 4.Service Tables on Quick/Speed Dial Lists TX parameters (10 bytes each). 0: Disabled The first 10 bytes of data are the programmed dedicated TX parameters; 1: Enabled 34 bytes of data are printed (the other 24 bytes have no use for service technicians).
Page 670 4.Service Tables 0: Print for all communications 1: Set this bit to 1 when you wish to print a protocol dump list only 1: Print only when there is a for communications with errors. communication error NOTE: The memory size is limited. Use this bit switch only when some log reports are necessary.
Page 671 4.Service Tables 0: Manual TX and RX Manual TX is not possible. operation 1: The display stays in standby mode even when the external handset is 1: Memory TX and RX used, so that other people can use the machine for memory TX operation. operation (the display remains Note that manual TX and RX are not possible with this setting.
Page 672 4.Service Tables Threshold memory level for parallel memory transmission Threshold = N x 128 KB + 256 KB N can be between 00 - FF(H) Default setting: 02(H) = 512 KB System Switch 11 (SP No. 1-101-018) Function Comments TTI printing position Change this bit to 1 if the TTI overprints information that the customer 0: Superimposed on the page data considers to be important (G3 transmissions).
Page 673 4.Service Tables 1: Disabled entering Energy Saver mode. Use this setting if an external telephone has to be used when the machine is in the Energy Saver mode. Not used Do not change these settings. Interval for preventing the machine from If there is a file waiting for transmission, the machine does not go to entering Energy Saver mode if there is a Energy Saver mode during the selected period.
Page 674 4.Service Tables Extended scanner page 0: After installing the memory expansion option, the scanner page memory is memory after memory extended to 4 MB from 2 MB. option is installed 1: If this bit is set to 1 after installing the memory expansion option, the scanner 0: Disabled page memory is extended to 12 MB.
Page 675 4.Service Tables the oldest communication records.  This setting is effective only when Automatic Journal printout is enabled but the machine cannot print the report (e.g., no paper). Action when the SAF memory has 0: If the SAF memory becomes full during scanning for a memory become full during scanning transmission, the successfully scanned pages are transmitted.
Page 676 4.Service Tables Not used Do not change the settings. Received fax print start timing 0: The machine prints each page immediately after the (G3 reception) machine receives it. 0: After receiving each page 1: The machine prints the complete message after the machine 1: After receiving all pages receives all the pages in the memory.
Page 677: Bit Switches - 2
4.Service Tables Bit Switches – 2  Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations. Such bits are for use only in other areas, such as Japan.
Page 678 4.Service Tables 600 x 600 Reserve Reserve mm/inch This setting selects mm/inch conversion for mail transmission. 0: Off (No conversion), 1: On (Conversion) When on (set to "1"), the machine converts millimeters to inches for sending mail. There is no switch for converting inches to millimeters.
Page 679 4.Service Tables normally at the destination. 00: "Dispatched" Sends from PC mail a request for a Return Receipt. Receives the Return Receipt with "dispatched" in the 2nd part: Disposition: Automatic-action/MDN-send automatically; dispatched The "dispatched" string is included in the Subject string. 01: "Displayed"...
Page 680 4.Service Tables these can be received for use in the subject line. 1: Puts the RTI/CSI registered on this machine in the Subject line. When this switch is used to transfer and deliver mail to a PC, the information in the Subject line that indicates where the transmission originated can be used to determine automatically the destination folder for each e- mail.
Page 681 4.Service Tables Memory Threshold for POP Mail Reception This setting determines the amount of SAF (Store and Forward) memory. (SAF stores fax messages to send later for transmission to more than one location, and also holds incoming messages if they cannot be printed.) When the amount of SAF memory available falls below this setting, mail can no longer be received;...
Page 682: Printer Switches
4.Service Tables I-fax Switch 0F (SP No. 1-102-016) Function Comments Delivery Method for SMTP RX Files This setting determines whether files received with SMTP protocol are delivered or output immediately. 0: Off. Files received via SMTP are output immediately without delivery. 1: On.
Page 683 4.Service Tables Printer Switch 01 (SP No. 1-103-002) Function Comments Not used Do not change the settings. Maximum print width used in the setup These bits are only effective when bit 7 of printer switch 01 is "1". protocol Bit 4 Bit 3 Setting Not used...
Page 684 4.Service Tables 1: Disabled 3rd paper feed station usage for fax printing 0: Enabled 1: Disabled 4th paper feed station usage for fax printing 0: Enabled 1: Disabled LCT usage for fax printing 0: Enabled 1: Disabled Not used Do not change the settings. * This setting can be used for the client machine which has no FCU.
Page 685 4.Service Tables Bit 4 Bit 3 Bit 2 Bit 1 Bit 0 Setting 0 mm 5 mm 20 mm 155 mm For A5 sideways and B5 sideways paper [Maximum reducible length] = [Paper length] + 0.75 x (N x 5mm) Length of the duplicated image on the next page, when page separation has taken place.
Page 686 4.Service Tables Printer Switch 08 - Not used (do not change the settings) Printer Switch 09 - Not used (do not change the settings) Printer Switch 0A - Not used (do not change the settings) Printer Switch 0B - Not used (do not change the settings) Printer Switch 0C - Not used (do not change the settings) Printer Switch 0E (SP No.
Page 687 4.Service Tables Printer Switch 0F (SP No. 1-103-016) Function Comments Smoothing feature (0, 0) (0, 1): Disable smoothing if the machine receives halftone images from other manufacturers fax machines frequently. Bit 1 Bit 0 Setting Disabled Disabled Enabled Not used Duplex printing 1: The machine always prints received fax messages in duplex printing mode: 0: Disabled...
Page 688: Bit Switches - 3
4.Service Tables Bit Switches – 3  Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations. Such bits are for use only in other areas, such as Japan.
Page 689 4.Service Tables Communication Switch 01 (SP No. 1-104-002) Function Comments If this bit is set to 0, ECM is switched off for all communications. 0: Off 1: On In addition, V.8 protocol and JBIG compression are switched off automatically. Not used Do not change the setting.
Page 690 4.Service Tables Treatment of pages received with 0: Pages received with errors are not printed. errors during G3 reception 0: Deleted from memory without printing 1: Printed Hang-up decision when a negative 0: The next page will be sent even if RTN or PIN is received. code (RTN or PIN) is received during 1: The machine will send DCN and hang up if it receives RTN or PIN.
Page 691 4.Service Tables Remote mode switch number Enter the number to switch between TEL/FAX modes using the external phone. 00-09 (0-9:HEX) 4-7 Not used Do not change the settings. Communication Switch 06 - Not used (do not change the settings) Communication Switch 07 - Not used (do not change the settings) Communication Switch 08 - Not used (do not change the settings) Communication Switch 09 (SP No.
Page 692 4.Service Tables reception into memory) is disabled One page is about 24 Kbytes. The machine refers to this setting before each fax reception. If the amount of remaining memory is below this threshold, the machine cannot receive any fax messages. If this setting is kept at 0, the machine will detect ringing signals and go into receive mode even if there is no memory available.
Page 693 4.Service Tables memory to the format which was specified in the set-up protocol (DIS/NSF) before transmission. Not used Do not change the factory settings. Available unit of resolution in For the best performance, do not change the factory settings. which fax messages are received The setting determined by these bits is informed to the transmitting terminal in the pre-message protocol exchange (in the DIS/NSF frames).
Page 694 4.Service Tables 1: Enabled Not used Do not change the settings. PSTN dial-in routing setting 1: The machine sets multiple PSTN dial-in numbers in the PSTN dial- 0: OFF in line and transfers received data from each PSTN dial-in number to 1: ON each address.
Page 695 4.Service Tables Communication Switch 1C (SP No. 1-104-029) Function Comments Extension access code (8 Refer to communication switch 1B. and 9) to turn V.8 protocol Example: If "8" is the PSTN access code, set bit 0 to 1. When the machine On/Off detects "8"...
Page 696: Bit Switches - 4
4.Service Tables Bit Switches – 4  Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations. Such bits are for use only in other areas, such as Japan.
Page 697 4.Service Tables output 0: Off 1: On (Forbid output) Not used Do not change this setting. G3 Switch 02 (SP No. 1-105-003) Function Comments G3 protocol mode Change this bit to 1 only when the other end can only communicate with machines used that send T.30-standard frames only.
Page 698 4.Service Tables PPR, CTC: These are ECM protocol signals. This bit is not effective in V.34 communications. Modem rate used for the next 1: The machine's TX modem rate will fall back before sending the next page page after receiving a negative if a negative code is received.
Page 699 4.Service Tables 33.6 Other settings - Not used Initial modem type for 9.6 k or 7.2 These bits set the initial modem type for 9.6 and 7.2 kbps, if the initial kbps. modem rate is set at these speeds. Bit 5 Setting V.29 V.17...
Page 700 4.Service Tables V.8 protocol on/off - G3 switch 03, bit 2 Bit 7 Types V.27ter V.27ter, V.29 V.27ter, V.29, V.33 V.27ter, V.29, V.17 V.27ter, V.29, V.17, V.34 Other settings - Not used G3 Switch 07 (SP No. 1-105-008) Function Comments PSTN cable equalizer Use a higher setting if there is signal loss at higher frequencies because of the (TX mode: Internal)
Page 701 4.Service Tables detection Select this if the dial tone cannot be detected when the "Normal parameter: 0" is 0: Normal parameter selected. 1: Specific parameter Not used Do not change the settings. G3 Switch 08 - Not used (do not change the settings) G3 Switch 09 - Not used (do not change the settings) G3 Switch 0A (SP No.
Page 702 4.Service Tables G3 Switch 0B Not used (do not change the settings). G3 Switch 0E (SP No. 1-105-013) Function Comments Not used Do not change these settings. Select detection of DTMF/DP detection when This setting determines how to detect the signals from the using remote switch.
Page 703 4.Service Tables 0: Off change occurs such as an optical fiber line. 1: On Not used Do not change the settings.
Page 704: Bit Switches - 5
4.Service Tables Bit Switches – 5  Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations. Such bits are for use only in other areas, such as Japan.
Page 705 4.Service Tables 0: Off 1: On (Forbid output) Not used Do not change the setting. G3-2 Switch 02 (SP No. 1-106-003) Function Comments G3 protocol mode Change this bit to 1 only when the other end can only communicate with machines used that send T.30-standard frames only.
Page 706 4.Service Tables Nresend = Number of frames to be retransmitted 1: When using ECM, the machine sends a CTC to drop back the modem rate after receiving four PPRs. PPR, CTC: These are ECM protocol signals. This bit is not effective in V.34 communications. Modem rate used for the next 1: The machine's TX modem rate will fall back before sending the next page page after receiving a negative...
Page 707 4.Service Tables 26.4 28.8 31.2 Other settings - Not used Initial modem type for 9.6 k or 7.2 These bits set the initial modem type for 9.6 and 7.2 kbps, if the initial kbps. modem rate is set at these speeds. Bit 5 Setting V.29...
Page 708 4.Service Tables Cross reference V.8 protocol on/off - G3 switch 03, bit 2 Bit 7 Bit 6 Types V.27ter V.27ter V.27ter V.27ter V.27ter Other settings - Not used G3-2 Switch 07 (SP No. 1-106-008) Function Comments PSTN cable equalizer Use a higher setting if there is signal loss at higher frequencies because of the length (TX mode: Internal) of wire between the modem and the telephone exchange.
Page 709: G4 Internal Switches
4.Service Tables G3-2 Switch 08 - Not used (do not change the settings) G3-2 Switch 09 - Not used (do not change the settings) G3-2 Switch 0A (SP No. 1-106-011) Function Comments Maximum allowable These bits set the acceptable modem carrier drop time. carrier drop during image Try a longer setting if error code 0-22 is frequent.
Page 710: G4 Parameter Switches
4.Service Tables G4 Parameter Switches The G4 parameter switches (SW00 to 0F) are displayed but do not change these settings.
Page 711: Ip Fax Switches
4.Service Tables Bit Switches – 6  Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations. Such bits are for use only in other areas, such as Japan.
Page 712 4.Service Tables Selects the acceptable delay level. Level 0 is the highest quality Default is "0000" (level 0). Bit 3 Bit 2 Bit 1 Bit 0 Level 0 Level 1 Level 2 Level 3 IP Fax preamble wait time setting Selects the preamble wait time.
Page 713 4.Service Tables compression other than JBIG or MMR with ECM communication. Not used Do not change these settings. IP Fax Switch 03 (SP No. 1-111-004) No. Function Comments Effective field limitation for G3 standard Limits the effective field for standard G3 function information. function information 0: OFF, 1: 4byte (DIS) Switching between G3 standard and G3...
Page 714 4.Service Tables 12.0 14.4 Modem setting for transmission Sets the modem type for transmission. The default is "00" (V29). Bit 5 Bit 4 Types Not used Not used Not used Do not change these settings. IP Fax Switch 06 (SP No. 1-111-007) Function Comments Modem bit rate setting for reception...
Page 715 4.Service Tables Space CSI transmission setting at no CSI When "0" is selected, frame data is enabled. registration When "1" is selected, the transmitted data is all spaces. 0: Not transmitted 1: Transmitted Not used Do not change these settings. IP Fax Switch 08 (SP No.
Page 716 SIP-IPFAX: Adding vender 0: Use this setting normally. information selection 1: This setting is used only when a customer wants to connect the 0: Declare T38VendorInfo=RICOH machine with SIP server + VOIP-GW provided by AVAYA Inc. 1: Not declare T38VendorInfo=RICOH Not used.
Page 717: Ncu Parameters
4.Service Tables NCU Parameters The following tables give the RAM addresses and the parameter calculation units that the machine uses for ringing signal detection and automatic dialing. The factory settings for each country are also given. Most of these must be changed by RAM read/write (SP2-102), but some can be changed using NCU Parameter programming (SP2-103);...
Page 718 4.Service Tables Address Function Unit Remarks 680505 PSTN dial tone frequency upper limit (low byte) 680506 PSTN dial tone frequency lower limit Hz (BCD) If both addresses contain FF (H), tone (high byte) detection is disabled. 680507 PSTN dial tone frequency lower limit (low byte) 680508 PSTN dial tone detection time...
Page 719 4.Service Tables Address Function Unit Remarks 68051D PABX dial tone reset time (HIGH) 68051E PABX dial tone continuous tone time 68051F PABX dial tone permissible drop time 680520 PABX wait interval (LOW) 680521 PABX wait interval (HIGH) 680522 PABX ringback tone detection time 20 ms If both addresses contain FF (H), tone detection is disabled.
Page 720 4.Service Tables Address Function Unit Remarks limit (high byte) detection is disabled. 680535 International dial tone frequency upper limit (low byte) 680536 International dial tone frequency lower Hz (BCD) If both addresses contain FF (H), tone limit (high byte) detection is disabled. 680537 International dial tone frequency lower limit (low byte)
Page 721 4.Service Tables Address Function Unit Remarks 68054D Time between final OHDI relay closure 1 ms See Notes 3, 6 and 8. and DO relay opening or closing SP2-103-015 (parameter 14). This parameter is only valid in Europe. 68054E Minimum pause between dialed digits 20 ms See Note 3 and 8.
Page 722 4.Service Tables Address Function Unit Remarks Bit 7: 0, Bit 6: 1, Bit 5: 0 = -30.0 dBm Bit 7: 1, Bit 6: 0, Bit 5: 0 = -40.0 dBm Bit 7: 1, Bit 6: 1, Bit 5: 0 = -49.0 dBm Bits 2, 0 - See Note 2.
Page 723 4.Service Tables Address Function Unit Remarks the operation panel in handset mode. 680582 Bits 0 and 1 - Handset off-hook detection time Bit 1:0, Bit 0: 0 = 200 ms Bit 1:0, Bit 0: 1 = 800 ms Other Not used Bits 2 and 3 - Handset on-hook detection time Bit 3: 0, Bit 2: 0 = 200 ms Bit 3: 0, Bit 2: 1 = 800 ms...
Page 724 4.Service Tables Address Function Unit Remarks 6805AF Acceptable AI short protocol tone Hz (BCD) If both addresses contain FF (H), tone (800Hz) detection frequency upper limit detection is disabled. (high byte) 6805B0 Acceptable AI short protocol tone (800Hz) detection frequency upper limit (low byte) 6805B1 Acceptable AI short protocol tone...
Page 725 4.Service Tables Address Function Unit Remarks errors occur frequently during V.17 reception. 6805E3 Bits 0 and 1 – DCV (TIP/RING) Voltage Bit 1:0, Bit 0: 0 = 3.1 V Bit 1:0, Bit 0: 1 = 3.2 V Bit 1:1, Bit 0: 0 = 3.35 V Bit 1:1, Bit 0: 1 = 3.5 V Bits 2 and 3 –...
Page 726 4.Service Tables Address Function Unit Remarks 6805E5 Bits 0 to 6 – Not used Bits 7 – Energy saving for DSP, COMBLK, SiDAA 0: Does not save energy 1: Saves energy NOTES If a setting is not required, store FF in the address. Italy and Belgium only RAM address 68055E: the lower four bits have the following meaning.
Page 727: Dedicated Transmission Parameters
4.Service Tables Dedicated Transmission Parameters There are two sets of transmission parameters: Fax and E-mail Each Quick Dial Key and Speed Dial Code has eight bytes of programmable parameters allocated to it. If transmissions to a particular machine often experience problems, store that terminal’s fax number as a Quick Dial or Speed Dial, and adjust the parameters allocated to that number.
Page 728 4.Service Tables Switch 01 FUNCTION COMMENTS Bit4 Bit3 Bit2 Bit1 Bit0 errors, the signal level may be inappropriate. Adjust the Tx level for communications with that terminal until the results are better. If the setting is "Disabled", the NCU parameter 01 setting is used. –1 –2 ...
Page 729 4.Service Tables Switch 02 FUNCTION COMMENTS 24000 26400 28800 31200 33600 Disabled Other settings: Not used Not used Do not change this setting. Switch 03 FUNCTION COMMENTS Inch-mm conversion If "inch only" is selected on the machine uses inch-based resolutions for scanning, before tx the printed copy may be slightly distorted at the other end if that machine uses Bit 1: 0, Bit 0: 0 = Inch-...
Page 730 4.Service Tables Switch 03 FUNCTION COMMENTS available in transmit transmission. mode If the setting is "Disabled", the bit switch setting is used. 0: MH only 1: Disabled ECM during transmission For example, if ECM is switched on but is not wanted when sending to a particular Bit 7: 0, Bit 6: 0 = Off terminal, use the (0, 0) setting.
Page 731 4.Service Tables Switch 00 FUNCTION COMMENTS compression method of e-mail 02 above. The "1" selection ignores the selections of Bits 00, 01, attachments 0: Registered (Bit 0 to 6) 1: No registration. Switch 01 FUNCTION COMMENTS Original width of e-mail attachment: Sets the original width of the e-mail attachment as A4.
Page 732 4.Service Tables Switch 04 FUNCTION COMMENTS Full mode address If the other ends have the addresses, which have the full mode function flag ("0"), this selection machine determines them as full mode standard machines.  0: Full mode address This machine attaches the "demand of reception confirmation" to a message 1: No full mode when transmitting.
Page 733: Service Ram Addresses
4.Service Tables Service RAM Addresses  Do not change the settings which are marked as “Not used” or “Read only.” 680001 to 680004(H) - ROM version (Read only) 680001(H) - Revision number (BCD) 680002(H) - Year (BCD) 680003(H) - Month (BCD) 680004(H) - Day (BCD) 680006 to 680015(H) - Machine’s serial number (16 digits - ASCII) 680016(H) - Language code...
Page 734 4.Service Tables Bit 1: Automatic communication failure report and transfer result report output 0: Off, 1: On Bit 4: Indicates the parties 0: Not indicated, 1: Indicated Bit 5: Include sender’s name on reports 0: Off, 1: On Bit 7: Inclusion of a sample image on reports 0: Off, 1: On 6800D5(H) - User parameter switch 05 (SWUSR_05) Bit 0: Substitute reception when the base copier is in an SC condition 0: Enabled, 1: Disabled Bits 1 and 2: Condition for substitute rx when the machine cannot print messages (Paper end, toner end, jam, and...
Page 735 4.Service Tables 6800DD(H) - User parameter switch 13 (SWUSR_0D): Not used 6800DE(H) - User parameter switch 14 (SWUSR_0E) Bit 0: Message printout while the machine is in Night Printing mode 0: On, 1: Off Bit 1: Maximum document length detection 0: Double letter, 1: Longer than double-letter (well log) – up to 1,200 mm Bit 2: Not used Bit 3: Fax mode settings, such as resolution, before a mode key (Copy/Fax/Printer/Scanner) is pressed 0: Not cleared, 1: Cleared...
Page 736 4.Service Tables 1: The Journal is separated into G3-1, G3-2, and G3-3 communications. Bit 2: Select the function to postpone the printing of a received file if the selected paper tray has run out of paper 0: Off, 1: On Bit 3: Not used Bit 4: Reduction of sample images on reports to 50% in the main scan and sub-scan directions.
Page 737 4.Service Tables 6800E9(H) - User parameter switch 25 (SWUSR_19) Bit 1: Reception mode switch timer 0: Off, 1: On (switching Fax or Fax/Tel) Bit 2: Mode priority switch 0: Fax first, 1: Tel first Bit 3: Dial in function (Japan Only) Bit 4: Not used.
Page 738 4.Service Tables Bit 0: When memory space is insufficient, the machine prints and then deletes the oldest faxes, creating memory space for storage of new faxes. 0: Disabled, 1: Enabled 6800FD (H) - User parameter switch 45 (SWUSR_2D) Bit 0 and 1: Not used Bit 2: File format for files transmitted to e-mail addresses and folders registered as forwarding, destinations of backup file transmission, receivers for Personal Box, or end receivers for Transfer Box.
Page 739 4.Service Tables 6804D3(H) - Year (BCD) 6804D4(H) - Month (BCD) 6804D5(H) - Day (BCD) 6804D6 (H) - Hour 6804D7 (H) - Minute 6804D8(H) - Second 6804D8 (H) - 00: Monday, 01: Tuesday, 02: Wednesday, /// , 06: Sunday 6804E6(H) - Optional equipment (Read only – Do not change the settings) Bit 0: Page Memory 0: Not installed, 1: Installed Bit 1: SAF Memory (4M) 0: Not installed, 1: Installed Bit 2: SAF Memory 0: Not installed, 1: Installed...
Page 740 4.Service Tables 6A6A6E(H) - Proxy server - Sub (Max. 128 characters - ASCII) 6A6AEE(H) - Redirect server - Main (Max. 128 characters - ASCII) 6A6B6E(H) - Redirect server - Sub (Max. 128 characters - ASCII) 6A6BEE(H) - Registrar server - Main (Max. 128 characters - ASCII) 6A6C6E(H) - Registrar server - Sub (Max.
Page 741 4.Service Tables Area 6B35A9 6B35AA ASIA 6B35AB(H) - Dial tone detect judge time (20 ms) Defaults: NA: 64, EU: 1B, ASIA: 32 6B35AC(H) - Dial tone disconnect permission time (20 ms) Defaults: NA: 11, EU: 0F, ASIA: 11...
Page 742: Detailed Section Descriptions
5.Detailed Section Descriptions 5. Detailed Section Descriptions Overview The FCU controls all the fax communications and fax features, in cooperation with the controller board. Also, the FCU contains the ROM, SRAM and NCU circuits.
Page 743: Boards
5.Detailed Section Descriptions Boards The FCU (Facsimile Control Unit) controls fax communications, the video interface to the base copier’s engine, and all the fax options. FACE3.5 (Fax Application Control Engine)   Data compression and reconstruction (DCR)  DMA control ...
Page 744 5.Detailed Section Descriptions 4 MB flash ROMs for system software storage SRAM The 512 KB SRAM for system and user parameter storage is backed up by a lithium battery. SRAM Back-up A lithium battery backs up the system parameters and programmed items in the SRAM, in case the base copier's main power switch is turned off.
Page 745: Fax Communication Features
5.Detailed Section Descriptions Fax Communication Features Internet Mail Communication Mail Transmission This machine supports T.37 full mode. (ITU-T Recommendation, RFC2532). The difference between T.37 simple mode and full mode is as follows. Function T.37 Simple Mode T.37 Full Mode Resolution 200 x 100 200 x100 200 x 200...
Page 746 SMTP server address: gts.abcd.com In this case, this feature destination e-mail address (gts@ricoh.co.jp) is read as the SMTP server address "gts.abcd.com", and the transmissions bypass the SMTP server. Selectable Options These options are available for selection: ...
Page 747 In order to limit access to mail delivery with IFAX, the addresses of senders must be limited using the Access Limit Entry. Only one entry can be registered. Access Limit Entry For example, to limit access to @IFAX.ricoh.co.jp: gts@IFAX.ricoh.co.jp Matches and is delivered.
Page 748 5.Detailed Section Descriptions the "From" or "Reply-to" field of the message). If there is an incomplete received message in the machine memory, it will be erased. The machine prints an error message when it fails to send the receive error notification after a certain number of attempts.
Page 749 5.Detailed Section Descriptions Field Content Text/Plain (for a text part), image/tiff (for attached files) Content-Transfer-Encoding Base 64, 7-Bit, 8-bit, Quoted Printable Mail body (text part) RELAY-ID-: xxxx (xxxx: 4 digits for an ID code) RELAY: #01#*X#**01…. Message body MIME-converted TIFF-F. E-Mail Options (Sub TX Mode) The following features are available as options for mail sending: entering a subject, designating the level of importance, confirming reception of the mail.
Page 750 5.Detailed Section Descriptions Mail Type Item Item 2 Item 3 sender Mail address of SMTP receiving and sender delivery (Off Ramp Gateway) Mail error notification Error Message No. xxxx From CSI (RTI) Items 1, 2, and 3 in the table above are in the Subject. Subjects Displayed on the PC E-mail Messages After entering the subject, you can enter a message with: Sub TX Mode>...
Page 751 5.Detailed Section Descriptions - Setting up the Receiving Party - The receiving party will respond to the confirmation request if: The "Disposition Notification To" field is in the received mail header (automatically inserted in the 4th line in the upper table on the previous page, if MDN is enabled), and Sending the disposition notification must be enabled (User Parameter Setting SW21 (15 [H]) Bit 1 for this model).
Page 752 5.Detailed Section Descriptions Report Sample...
Page 753: Ip-Fax
5.Detailed Section Descriptions IP-Fax What is IP-FAX? For details: Core Technology Manual – Facsimile Processes – Faxing from a PC – Internet/LAN Fax Boards – IP-FAX T.38 Packet Format TCP is selected by default for this machine, but you can change this to UDP with IPFAX SW 00 Bit 1. UDP Related Switches IP-Fax Switch 01 Function...
Page 754: Specifications
6.Specifications 6. Specifications General Specifications Standard: Group 3 Resolution: 8 x 3.85 lines/mm, 200 x 100 dpi (Standard character) 8 x 7.7 lines/mm, 200 x 200 dpi (Detail character) Transmissi 3 seconds at 28,800 bps, Standard resolution (JBIG transmission: 2 seconds) on Time: Data MH, MR, MMR, JBIG...
Page 755: Capabilities Of Programmable Items
6.Specifications Capabilities of Programmable Items The following table shows the capabilities of each programmable items. Item Standard Quick Dial 1000 Groups Destination per Group Destination per document Programs Communication records for Journal stored in the memory Specific Senders Memory Transmission file Maximum number of page for memory transmission ...
Page 756: Ifax Specifications
6.Specifications IFax Specifications Network: Standard: Ethernet interface (1000 Base-T/100 Base-TX/10 Base-T) Optional: IEEE802.11a/b/g/n (Wireless LAN interface) Transmit function: E-mail  Scan line density: 200 × 100 dpi (Standard character)  200 × 200 dpi (Detail character) Original Size (Scanning A4, (8.5” x 14”) width): E-mail File Format: Single/multi-part, MIME conversion...
Page 757: Ip-Fax Specifications
6.Specifications IP-Fax Specifications Network: Standard: Ethernet interface (1000 Base-T/100 Base-TX/10 Base-T) Optional: IEEE802.11a/b/g/n wireless LAN interface Scan line density: 8 x 3.85 lines/mm, 200 x 100 dpi (Standard character) 8 x 7.7 lines/mm, 200 x 200 dpi (Detail character) Maximum Original size: Standard: A4 (SEF) or 8.5"...
Page 758: Fax Unit Configuration
6.Specifications Fax Unit Configuration Component Remarks Speaker...
Page 759 Paper Feed Unit PB1070 / Paper Feed Unit PB1060 Machine Code: M440 / M441 Field Service Manual Ver 1.00 Latest Release: - Initial Release: August, 2016 Copyright (c) 2016 Ricoh Co.,Ltd.
Page 761 Symbols and Abbreviations This manual uses several symbols. Symbol What it means Screw Connector Clip ring Clamp E-ring Spring Short Edge Feed Long Edge Feed [A] Short Edge Feed (SEF) [B] Long Edge Feed (LEF) Trademarks NetWare is registered trademark of Novell, Inc. in the USA. PostScript®...
Page 763 Table of Contents Detailed Descriptions ..............................2 Overview ..................................2 Mechanical Components ............................2 Paper Size Detection ..............................3 Paper Feed and Separation ............................5 Paper Lift ..................................6 Paper End Detection ............................... 7 Replacement and Adjustment ............................. 8 Paper Feed Unit PB1060 (250 sheets) / PB1070 (500 sheets) ................... 8 Paper Feed Tray .................................
Page 764: Detailed Descriptions
1.Detailed Descriptions 1. Detailed Descriptions Overview Mechanical Components Paper feed clutch Grip roller Paper feed roller Friction pad...
Page 765: Paper Size Detection
1.Detailed Descriptions Paper Size Detection The paper size is detected by a combination of three switches built into the Paper Size Switch [2]. The switches are operated by the Paper Size Dial [1] located on the right side of the Paper Feed Tray. Paper size detection combinations (L: Switch is pressed) SW 1 SW 2...
Page 766 1.Detailed Descriptions SW 1 SW 2 SW 3 Paper Size Half Letter SEF Paper cassette is not set.
Page 767: Paper Feed And Separation
1.Detailed Descriptions Paper Feed and Separation The paper feed unit uses the feed roller and friction pad method to separate paper. The friction pad method makes it possible to feed only one sheet at a time (the top sheet) because of the friction between the friction pad and the paper. Paper feed roller Paper feed sensor Paper feed motor...
Page 768: Paper Lift
1.Detailed Descriptions Paper Lift Pushing in the paper cassette makes the tray arms move up along the groove in the tilted guide and lift the bottom plate with springs. Tray arms Springs Bottom plate...
Page 769: Paper End Detection
1.Detailed Descriptions Paper End Detection When the optional bank [1] runs out of paper, the feeler [2] drops into the cutout in the bottom plate to actuate the paper end sensor [3]. Optional bank Feeler Paper end sensor...
Page 770: Replacement And Adjustment
2.Replacement and Adjustment 2. Replacement and Adjustment Paper Feed Unit PB1060 (250 sheets) / PB1070 (500 sheets) Paper Feed Tray Paper Feed Tray [A] Exterior Right Cover PB1070 (500 Sheets) Paper Feed Tray (Paper Feed Tray) Right Cover [A] ( x4, Tab x2)
Page 771: Friction Pad
2.Replacement and Adjustment  Be sure to release two tabs on the bottom of (and behind) the right cover while trying to remove it. Right Cover PB1060 (250 Sheets) Paper Feed Tray (Paper Feed Tray) Right Cover [A] ( x2, Tab) ...
Page 772: Paper Feed Roller
2.Replacement and Adjustment Friction Pad [A] (Tab x2, Spring x1) Paper Feed Roller Paper Feed Tray (Paper Feed Tray) Release the lever to the left as shown below to remove the paper feed roller [A]. Tray Main Board Paper Feed Tray (Paper Feed Tray) Right Cover (Exterior)
Page 773: Paper Feed Clutch
2.Replacement and Adjustment Tray Main Board [A] ( x4, x all) Paper Feed Clutch Paper Feed Tray (Paper Feed Tray) Right Cover (Exterior) Paper Feed Clutch [A] ( Paper Feed Motor Paper Feed Clutch (Paper Feed Clutch) Bracket [A] with Paper Feed Motor ( x3,...
Page 774: Paper End Sensor
2.Replacement and Adjustment Detach the paper feed motor [B] from the bracket [A]. ( x2) Paper End Sensor Paper Feed Tray (Paper Feed Tray) Bracket [A] ( x4) Paper End Sensor [A] ( x1, Hook) Paper Feed Sensor Paper Feed Tray (Paper Feed Tray)
Page 775: Paper Size Switch
2.Replacement and Adjustment Bracket [A] ( x4) Paper Feed Sensor [A] ( x1, Hook) Paper Size Switch Paper Feed Tray (Paper Feed Tray) Right Cover (Exterior) Bracket [A] with paper size switch ( x2,...
Page 776 2.Replacement and Adjustment Detach the paper size switch from the bracket [A]. (Hook x2)

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Mp 402spf

Ricoh M0A0 Service Manual

Table of Contents

1 Product Information

2 Installation

3 Preventive Maintenance

4 Replacement and Adjustment

5 System Maintenance

6 Troubleshooting

7 Detailed Descriptions

Table of Contents

1 Appendices: Specifications

2 Appendices: Preventive Maintenance Tables

3 Appendices: SP Mode Tables

4 Appendices: Software Configuration

Quick Links

Chapters

Troubleshooting

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Summary of Contents for Ricoh M0A0