Ricoh SP 150 Field Service Manual
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Ricoh SP 150 Field Service Manual

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Model Rev-P1/MF1
Machine Codes:
SFP: M290/M0AF
MFP: M291/M0AE
Field Service Manual
January, 2016

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  • Page 1 Model Rev-P1/MF1 Machine Codes: SFP: M290/M0AF MFP: M291/M0AE Field Service Manual January, 2016...

  • Page 3: Important Safety Notices

    Important Safety Notices Warnings, Cautions, Notes In this manual, the following important symbols and notations are used. • A Warning indicates a potentially hazardous situation. Failure to obey a Warning could result in death or serious injury. • A Caution indicates a potentially hazardous situation. Failure to obey a Caution could result in minor or moderate injury or damage to the machine or other property.

  • Page 4: Responsibilities Of The Customer Engineer

    Where symbols are used on or near switches on machines for Europe and other areas, the meaning of each symbol conforms with IEC60417. Responsibilities of the Customer Engineer Customer Engineer Replacement shall be done only by trained customer engineers who have completed service training for the machine and all optional devices designed for use with the machine.

  • Page 5: Installation, Replacement, And Adjustments

    • After turning the machine on with any cover removed, keep your hands away from electrical components and moving parts. Never touch the cover of the fusing unit, gears, timing belts, etc. Installation, Replacement, and Adjustments • After installation, replacement, or adjustment, always check the operation of the machine to make sure that it is operating normally.

  • Page 6: Organic Cleaners

    operation of the machine to ensure that it is operating normally and safely after removal and replacement of any safety device. • For replacements use only the correct fuses or circuit breakers rated for use with the machine. Using replacement devices not designed for use with the machine could lead to a fire and personal injuries.

  • Page 7: After Maintenance

    • Connect the power cord directly into the power source. Never use an extension cord. • When you disconnect the power plug from the power source, always pull on the plug, not the cable. After Maintenance Disposal of Used Items •...

  • Page 8: Special Safety Instructions For Toner

    • Caution operators about removing paper fasteners around the machine. They should never allow paper clips, staples, or any other small metallic objects to fall into the machine. Special Safety Instructions for Toner Accidental Physical Exposure • Work carefully when removing paper jams or replacing toner bottles or cartridges to avoid spilling toner on clothing or the hands.

  • Page 9: Toner Disposal

    • Always store fresh toner supplies or empty bottles or cartridges in a cool, dry location that is not exposed to direct sunlight. Toner Disposal • Never attempt to incinerate toner, used toner, or empty toner containers (bottles or cartridges). Burning toner can explode and scatter, causing serious burns.

  • Page 10: Observance Of Electrical Safety Standards

    2. To avoid possible accumulation of ozone in the work area, locate the machine in a large well ventilated room that has an air turnover rate of more than 30m /hr/person. 3. Toner and developer are non-toxic, but if you get either of them in your eyes by accident, it may cause temporary eye discomfort.

  • Page 11: Rohs Compliance

    • Use of controls, or adjustment, or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. • Turn off the main switch before attempting any of the procedures in the Laser Unit section. Laser beams can seriously damage your eyes.

  • Page 12: Symbols, Abbreviations And Trademarks

    Symbols, Abbreviations and Trademarks Symbols and Abbreviations Commonly Used Icons for Replacements and Adjustments This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations are as follows: Clip ring Screw Connector Clamp E-ring C-ring Spring Timing Belt Paper Feed: SEF/LEF The notations "SEF"...

  • Page 13: Key Presses

    In this manual "Main Scan" means "Horizontal" and "Sub Scan" means "Vertical", both relative to the direction of paper feed. Key Presses Symbol What It Means [Key] The names of machine keys and PC keyboard keys are enclosed in square brackets. >...

  • Page 14: Table Of Contents

    TABLE OF CONTENTS Important Safety Notices........................... 1 Warnings, Cautions, Notes...........................1 General Safety Instructions..........................1 Responsibilities of the Customer Engineer....................2 Customer Engineer..........................2 Reference Material for Maintenance....................2 Before Installation, Maintenance........................2 Shipping and Moving the Machine..................... 2 Power..............................2 Installation, Replacement, and Adjustments..................3 Special Tools............................3 During Maintenance............................
  • Page 15 Paper Feed: SEF/LEF.......................... 10 Key Presses............................11 Trademarks..............................11 1. Product Information Specifications..............................17 Specifications of the Machine........................17 Software Specifications..........................17 New Product Information..........................18 Series Comparison............................18 Machine Names and Host Interface....................18 Feature Summary..........................18 Important Points to Remember......................19 General Configuration..........................19 Product Overview............................
  • Page 16 After Replacing the Laser Unit......................31 Paper Feed................................32 Paper Feed Roller............................32 Friction Pad..............................33 Registration Roller............................34 Image Transfer Roller...........................34 Paper Feed Clutch............................36 Bottom Plate Lift Clutch..........................36 Drive.................................. 38 Main Motor..............................38 Fan..................................41 Fan................................41 Fusing Unit.................................42 Fusing Unit..............................42 Electrical Components.............................
  • Page 17 Adjust Registration..........................55 Adjust Temperature..........................56 Adjust Other Settings...........................57 Get Input Status........................... 59 Output Check............................60 Data Upload............................61 CIS Calibration............................61 Firmware Update............................. 62 5. Troubleshooting Service Calls..............................63 LED Indicators and Error Status........................63 Points to Note............................63 Fatal SC Codes/Fusing Related Errors...................... 64 Executing Fusing SC Reset........................64 SC Tables..............................65 SC Table Key............................65...

  • Page 19: Product Information

    1. Product Information Specifications Specifications of the Machine For details about machine specifications, see the user guide. Software Specifications For details about system requirements for drivers, see the user guide. For details about system requirements for the Virtual Operation Panel, see the manual for the Virtual Operation Panel.

  • Page 20: New Product Information

    1. Product Information New Product Information Series Comparison Machine Names and Host Interface Abbrev. Model No. Product Name Host Interface M290-27/29 SP 150 USB2.0 USB2.0 M0AF-17/27/2 SP 150w Wi-Fi 802.11b/g/n M291-27/29 SP 150SU USB2.0 USB2.0 M0AE-17/27/2 SP 150SUw Wi-Fi 802.11b/g/n Comparison of SFP and MFP Models Abbrev.

  • Page 21: Important Points To Remember

    New Product Information Feature Virtual Operation Panel Available Available Firmware update tool Available (English and Simplified Chinese) CE Tools Available Available Toner End Detection • Toner Near End A Toner Near End message is displayed on the Virtual Operation Panel. Printing can be continued.

  • Page 22: Product Overview

    1. Product Information Product Overview Paper Path and Image Writing Name Name Lenses, Mirrors Registration Sensor Polygon Mirror Drum Paper Size Sensor Image Transfer Roller Paper Tray Hot Roller Bottom Plate Position Sensor Pressure Roller Paper Feed Roller Paper Exit Roller Registration Roller Exit Sensor Paper Transport Roller...

  • Page 23: Drive Layout

    New Product Information Drive Layout Name Name Paper Feed Clutch Drum (inside the AIO) Main Motor Paper Transport Roller Paper Exit Roller Paper Feed Roller Pressure Roller Bottom Plate Lift Clutch Hot Roller...
  • Page 24 1. Product Information...

  • Page 25: Installation And Preventive Maintenance

    2. Installation and Preventive Maintenance Installation and Preventive Maintenance This product can be installed and maintained by the user. Installation For details about the installation requirements and installation procedures, see the user guide. Preventive Maintenance For details about how to maintain the machine, see the user guide.
  • Page 26 2. Installation and Preventive Maintenance...

  • Page 27: Replacement And Adjustment

    3. Replacement and Adjustment Before You Begin Before You Begin • Before you begin a maintenance procedure: 1) Switch the machine off, 2) Disconnect the power plug from the power source, 3) Allow the machine to cool for at least 10 minutes. •...

  • Page 28: Exterior Covers

    3. Replacement and Adjustment Exterior Covers Open the top cover. Remove the AIO [A]. Bottom Cover Open the top cover. Remove the small cover [A]. (...
  • Page 29 Exterior Covers Disconnect the connector. ( Turn the machine upside down. Remove the small cover [A]. ( Remove the screws on the bottom cover. ( Remove the bottom cover. The bottom cover has hooks on the inside. Gently loosen the cover from the hooks by using the tip of a small screwdriver.

  • Page 30: Top Cover

    3. Replacement and Adjustment • After removing the bottom cover, place a mat underneath the machine to prevent damage to the HVP and PCB [A] when placing the machine with its bottom side down. Top Cover Open the top cover [A].
  • Page 31 Exterior Covers Remove the guide rail [B]. ( Disconnect the laser unit [A] from the top cover. ( Remove the top cover [A].

  • Page 32: Mfp

    3. Replacement and Adjustment Remove the paper feed guide [A]. The MFP does not have a top cover. For details on how to remove the scanner unit, see page 48 "Scanner Unit".

  • Page 33: Laser Unit

    Laser Unit Laser Unit Laser Unit For details on how to remove the laser unit, refer to page 26 "Bottom Cover", page 28 "Top Cover", and page 43 "Electrical Components". After Replacing the Laser Unit After replacing the laser unit, check the position of the image area on the page, and adjust the registration value if necessary.

  • Page 34: Paper Feed

    3. Replacement and Adjustment Paper Feed Paper Feed Roller Remove the bottom cover. (page Remove the main motor. (page Remove the feed guide [A]. ( x 4) Slide the paper feed roller [A] to the right and remove it. ( x 2, bushing x 2)

  • Page 35: Friction Pad

    Paper Feed Release the hook and remove the paper feed roller [A] from the shaft. Friction Pad Remove the bottom cover. (page Remove the gear [A]. ( x 1) Remove the friction pad unit [B]. ( Release the 2 hooks. Remove the friction pad [A].

  • Page 36: Registration Roller

    3. Replacement and Adjustment Registration Roller Remove the AIO. (page Push down the rear end of the bushing [A] on the right end of the registration roller [B] to unlock the roller. Remove the registration roller [B]. Image Transfer Roller Remove the AIO.
  • Page 37 Paper Feed Remove the image transfer roller with the bushing [A]. Remove the gear x 1, bushing x 2, spring x 2 from the image transfer roller [A].

  • Page 38: Paper Feed Clutch

    3. Replacement and Adjustment Paper Feed Clutch Remove the bottom cover. (page Remove the main motor. (page Remove the gear [A]. Remove the paper feed clutch [A] and the gear [B]. ( x1) Bottom Plate Lift Clutch Remove the bottom cover. (page...
  • Page 39 Paper Feed Disconnect the harness. Remove the friction pad unit [A]. ( x3) Remove the bottom plate lift clutch [B]. ( x1)

  • Page 40: Drive

    3. Replacement and Adjustment Drive Main Motor Remove the bottom cover. (page Open the top cover. Remove the gear [A]. ( Remember the position of the gear [A]. Put the gear back in the correct position after replacing the motor. Remove the gear [A].
  • Page 41 Drive Remove the T-shaped stopper [A]. Remember the position of the T-shaped stopper [A]. Put the stopper back in the correct position after replacing the motor. Remove the bracket [A]. ( ×2, ×2)
  • Page 42 3. Replacement and Adjustment Remove the main motor [A] with its bracket. ( ×3) Remove the gears [A], [B], and [C]. ( ×1) Remove the bracket [A] from the main motor [B]. ( ×3)

  • Page 43: Fan

    Remove the bottom cover. (page Remove the Wi-Fi PCB (Wi-Fi models only). (page Remove the bracket [A] ( ×1). Remove the fan [A]. ( ×1, ×1 ). • When replacing the fan, make sure that the decal on the fan faces the outside.

  • Page 44: Fusing Unit

    3. Replacement and Adjustment Fusing Unit Fusing Unit Remove the bottom cover. (page Remove the Wi-Fi PCB (Wi-Fi Models only). (page Remove the fan. (page Remove the PSU. (page Remove the main motor with its bracket. (page Disconnect the harness [A] on the PCB. Remove the fusing unit [A].

  • Page 45: Electrical Components

    Electrical Components Electrical Components Main Board • Do not throw away the transparent sheet covering the main board. This sheet protects the harness from being scratched by the hooks on the inside of the bottom cover. After replacing the main board, re-attach the sheet.

  • Page 46: Main Board Of Mfp Models

    3. Replacement and Adjustment Main Board of MFP Models Remove the bottom cover. (page Remove the main board [A]. ( x14,...

  • Page 47: Wi-Fi Pcb (Wi-Fi Models Only)

    Electrical Components Wi-Fi PCB (Wi-Fi Models Only) Remove the bottom cover. (page Remove the Wi-Fi PCB [A]. ( x1, hook x1) Remove the bottom cover. (page Remove the bracket [A]. ( ×3)

  • Page 48: Hvp

    3. Replacement and Adjustment Remove the PSU [A] with the bracket. ( ×3) • When removing the PSU, keep the harness [B] away from the heat sink [C]. Otherwise, the cover of the harness may melt because of the heat. Remove the PSU [B] from the bracket [A].
  • Page 49 Electrical Components Remove the HVP [A]. (...

  • Page 50: Scanner

    3. Replacement and Adjustment Scanner RTB 4 This section was revised Scanner Unit Remove the AIO. (page Remove the bottom cover. (page Remove the main board. (page Release the guides of the paper feed tray [A]. Remove the paper feed guide [A].
  • Page 51 Scanner • To remove the paper feed guide [A], release the right linkage first. Remove the rear cover from the right-hand side [A]. Open the scanner unit [A] and remove the guide rail [B]. ( Remove the scanner unit [A]. Remove the laser unit from the scanner unit [A].

  • Page 52: Scanner Open/Close Switch

    3. Replacement and Adjustment Scanner Open/Close Switch Remove the bottom cover. (page Remove the sheet [A]. Remove the bracket [B]. ( Remove the scanner open/close switch [A]. (...

  • Page 53: Sensors

    Sensors Sensors Registration Sensor Remove the bottom cover. (page Remove the registration sensor [A]. ( Exit Sensor Remove the fusing unit. (page Remove the exit sensor [A]. ( Thermistor Remove the AIO. (page Remove the bottom cover. (page...

  • Page 54: Bottom Plate Position Sensor

    3. Replacement and Adjustment Remove the screw [A]. ( Remove the thermistor [A]. ( Bottom Plate Position Sensor Remove the friction pad unit. (page Remove the bottom plate position sensor [A]. ( Paper Size Sensor Remove the AIO. (page...
  • Page 55 Sensors Remove the top cover. (page Remove the main board. (page Remove the bracket [A] on the feed guide. ( Remove the paper size sensor.
  • Page 56 3. Replacement and Adjustment...

  • Page 57: System Maintenance

    4. System Maintenance Utilities Using CE Tools • Before using CE Tools, make sure that the PC is connected to the machine. To start CE Tools, click on the CE Tools icon. • To return to the default values, click [Set Default] on each screen. •...

  • Page 58: Adjust Temperature

    4. System Maintenance Item Details Values Adjust the leading edge registration. • Plain Paper -40 to 40 (0.1 mm steps) • Thick Paper Leading Edge • Thin Paper Adjust the leading edge registration. -2 to 2 (1 mm steps) • For User Adjust the side to side registration.

  • Page 59: Adjust Other Settings

    Utilities Item Details Values Plain Paper Adjust the fusing temperature 160 to 190 (1°C steps) according to the paper type. Thick Paper 167 to 197 (1°C steps) Thin Paper 147 to 177 (1°C steps) Recycled Paper 155 to 185 (1°C steps) Adjust Other Settings Item Details...
  • Page 60 4. System Maintenance Item Details Values Specify the area where the machine is sold and used. This setting is important. It determines the following: • Default paper size. LT for NA, and A4 for all other areas. • Units of measure: inches for NA, Destination Code 0 to 255 and millimeters for all other areas.

  • Page 61: Get Input Status

    Utilities Item Details Values AC power unstable times are AC Power Unstable Times 0 to 99999999 displayed. The serial number of the engine is displayed. Normally, do not change the serial Serial No_Engine number. After replacing the main board, return the serial number to its original value.

  • Page 62: Output Check

    4. System Maintenance Items Values • Front Cover • Main Motor Lock • Polygon Motor Lock • Fan Lock • LD XDETP Check 0: Off 1: On • LD Error • HVP Error • Fuser High Temp • Register Sens. •...

  • Page 63: Data Upload

    Utilities Select the following items from the Output Check Items list, and switch them on or off. Items Values • Main Motor • Feed Clutch • Plate Clutch • Fan High Speed • Fan Low Speed • LD Heater On (LD1 & LD2) •...

  • Page 64: Firmware Update

    4. System Maintenance Firmware Update For details on how to update the machine firmware, refer to the firmware update guide.

  • Page 65: Troubleshooting

    5. Troubleshooting Service Calls LED Indicators and Error Status • For details about the LEDs indicators and status descriptions, refer to the user guide. To find out the SC code, see the message area on the Status screen of the Virtual Operation Panel. Status Screen 1.

  • Page 66: Fatal Sc Codes/Fusing Related Errors

    5. Troubleshooting • Before deciding to replace electrical components (PCB/PSU/HVP), always check the harnesses to make sure that the problem was not caused by a loose connection. • Before deciding to replace a motor or a sensor, always check around the motor or sensor feelers to make sure that there is no physical obstruction such as paper scraps or things that have fallen into the machine (for example, paper clips or pins).

  • Page 67: Sc Tables

    Service Calls From the Output Check Items list, select [FusingSCReset]. Click [On]. SC Tables SC Table Key SC codes are assigned a level of severity (A, B, C, D) based on the table below. These letters appear in the 3rd column of the SC tables below. Level Definition/ Reset Procedure This is a fatal error.

  • Page 68: Sc2Xx: Polygon Motor Errors

    5. Troubleshooting Level Definition/ Reset Procedure These SC codes are not shown. They are logged internally. • Check the SC error log. The SC code is shown in the message on the Status Panel. • Cycle the power OFF/ON. • The SC code will be shown again if the error repeats. •...
  • Page 69 Service Calls Code Level Details Polygon Motor Off Timeout Error The lock signal did not go inactive within 20 sec. after the polygon motor was turned off. • The polygon motor I/F harness is loose, broken, or defective. • The motor driver board is defective. •...

  • Page 70: Sc4Xx: Bias Leak

    5. Troubleshooting Code Level Details Beam Synchronization Error The top cover is closed and locked, and the polygon motor is locked, but laser synchronization could not be achieved within 400 ms. • The I/F harness of the LDB is loose, broken, or defective. •...

  • Page 71: Sc5Xx: Main Motor Errors, Fusing Errors

    Service Calls SC5xx: Main Motor Errors, Fusing Errors Code Level Details Plate Action Error The status of the bottom plate position sensor does not change even though 2 secs or more have lapsed after the bottom plate lift clutch is turned ON. This SC is displayed if the error is detected 3 times.
  • Page 72 5. Troubleshooting Code Level Details Main Fan Motor Error When the fan motor is ON, a lock signal is sampled every 100 ms. If an incorrect lock signal is detected 100 times (10 sec), the fan is not rotating properly. •...
  • Page 73 Service Calls Code Level Details Fusing Reload Temperature Error After starting up or during operation, the reload (operating) temperature cannot be reached. • The fusing thermistor is deformed or out of position. • The fusing lamp harness is loose, broken, or defective. •...
  • Page 74 5. Troubleshooting Code Level Details High Temperature Error (Hardware) The machine checks the CPU port at 50 ms intervals. This SC is displayed if the CPU port was detected to be LOW for 4 consecutive times. • The PSU is defective (triac has short-circuited). •...
  • Page 75 Service Calls Code Level Details Motor Thermistor Error After starting up, the temperature inside the machine is checked every 100ms. A temperature of -30°C is detected for 4 sec., or 105°C is detected for 1 sec. • Cycle the power OFF/ON. •...

  • Page 76: Sc6Xx: Communication Errors

    5. Troubleshooting SC6xx: Communication Errors Code Level Details No CTL_PRREQ_N Signal Paper failed to feed after the machine has reached the reload temperature, because the main board did not issue a PRREQ signal. • The main board harness connector is loose, broken, or defective. •...

  • Page 77: Image Problems

    Image Problems Image Problems Overview Image problems can occur at regular intervals [A] due to the different circumferences of rollers in the machine and inside the AIO. Diameter (mm) Interval (mm) Component Charge Roller (AIO) Development roller (AIO) 14.6 Relay roller 14.2 44.6 Exit Roller...

  • Page 78: Dark Lines In Halftone Areas

    5. Troubleshooting Diameter (mm) Interval (mm) Component Paper feed roller Dark Lines in Halftone Areas Dark lines in halftone fill areas can appear at 75 mm intervals when the machine is operating in a room where the humidity is very low. (The low humidity causes variation in light sensitivity across the surface of the drum.) To prevent this problem, perform the following procedure.

  • Page 79: Energy Saving

    6. Energy Saving Energy Save Energy Saving Modes...
  • Page 80 MEMO...
  • Page 81 MEMO...
  • Page 82 MEMO...

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