Unified Messaging-Automatic Two-Way Recording For Manager - Panasonic KX-NS1000 Feature Manual

Feature Manual References
20.1.86 Unified Messaging—Toll Saver
Operating Manual References
Subscriber Operation
1.6.6 Other Features—
20.1.9 Unified Messaging—Automatic Two-way Recording for
Manager
Description
Calls to and from specified extensions can be automatically recorded to a mailbox. Extensions are assigned
to a supervisor, who can listen to the recorded messages through Web Maintenance Console. For each
targeted extension, the following types of calls can be recorded:
•
Intercom (internal) calls
•
CO line (external) calls
•
Incoming ICD group calls only (i.e., when recording CO line calls, limit recording to incoming ICD group
calls only)
Recorded conversations are treated as new messages in the dedicated mailbox.
The period within which calls are recorded can be set through system programming.
A manager can receive an e-mail notification when Automatic Two-way Recording is used. For details, see
"6.1.3 E-mail Notification for Manager".
Note
•
You should inform the other party that the conversation will be recorded.
•
Irrespective of the Default Password for New Mailboxes setting, the Automatic Two-way Recording
mailbox does not have a default password. It is recommended to set a password.
Conditions
•
KX-NSU002 (Activation Key for Two-way Recording Control) is required to use this feature. One activation
key is required for each UM group (i.e., site) where a mailbox has been specified as the recording
destination for this feature.
•
Mailboxes specified as the recording destination become dedicated Automatic Two-way Recording
mailboxes. It is not possible to record messages to these mailboxes through other means, and subscribers
cannot log in to them.
•
Forwarded calls and calls retrieved from being on hold will also be automatically recorded. However,
conference calls will not be recorded.
•
A call between 2 extensions connected via QSIG (TIE) is treated as an external call (regardless of whether
KX-NSN002 [Activation Key for QSIG Network] is installed). To record these types of calls, CO line
(external) calls must be selected as one of the types of calls to record.
•
Recording will automatically stop when the mailbox reaches its capacity. Delete older messages in order
to use this feature again.
•
If the enabled extension has a Two-way Record button assigned to it, the button will flash during recording.
However, that button cannot be used to cancel this feature. The extension cannot cancel this feature
through Communication Assistant (CA) either.
•
An extension whose conversation is being recorded cannot be the target of the following features:
–
Executive Busy Override (® 6.1.7 Executive Busy Override)
Document Version 2016-03
20.1.9 Unified Messaging—Automatic Two-way Recording for Manager
Assigning Your Telephone Numbers for Remote Automatic Log-in and Toll Saver
Feature Manual 393