Panasonic KX-NS1000 Feature Manual page 188

10.1.6 ICD Group Features—Queuing
Queuing Time
Table No.
:
® 11.5.2 PBX Configuration—[3-5-2] Group—Incoming Call Distribution Group—Queuing Time Table—
*1
Sequence—Sequence 01–16
*2 If a call has not reached a destination by the time the final sequence is completed, the call will be disconnected.
Explanation for Queuing Time Table 01:
Sequence 01
The call
enters
OGM 01 is played.
the queue.
Thank you for
calling Panasonic.
All of our agents are
currently handling
other calls. Please
hold the line. We
will answer your call
shortly.
Exit from Queuing
If DISA Automated Attendant settings (® 5.1.10 DISA (Direct Inward System Access)—DISA Built-in
Automated Attendant Number (DISA AA Service)) are assigned to an OGM used in the Queuing Time Table,
the caller can dial a digit while listening to the OGM and be redirected to the destination assigned to that digit.
For example, programming the VM group floating extension number as DISA AA number 1 for an OGM allows
a caller to be redirected to voice mail:
(OGM) "Thank you for calling. The department you are calling is busy. Please hold, or press 1 to leave a voice
message."
If the caller presses 1 while the OGM is playing, she will be redirected to voice mail where she can leave a
voice message.
Conditions
•
If the call is transferred to the incoming call distribution group and is handled by the Queuing Time
Table:
Transfer Recall will not occur even if the Transfer Recall time expires.
•
Manual Queue Redirection
It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the
Hurry-up button. (If the call is already ringing at an extension, it will not be redirected.)
This feature is also known as Hurry-up Transfer.
•
Hurry-up Button
A flexible button can be customized as the Hurry-up button. The number of calls queuing before Manual
Queue Redirection may be performed is programmable. The button shows the current status as follows:
Light Pattern
Off
188 Feature Manual
Sequence 01 Sequence 02
:
Queuing Time Table 01
Sequence 02
Music on Hold OGM 03 is played.
is played for
We are sorry to
30 seconds.
keep you holding.
All of our agents
are still handling
other calls. We
are transferring
you to the
The call is connected to an agent as
soon as one becomes available.
No queued call
Sequence
*1
Sequence 03
: :
Sequence 03 Sequence 04
The call is
redirected to
the overflow
destination.
Calls in the Waiting Queue
Sequence 04 ...
: :
Queuing
The call is
answered
by the
overflow
destination.
Document Version 2016-03